Amendment_W91ZLK-16-R-0001_23Oct.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

a. The purpose of this amendment is to provide Government responses to timely questions received from interested vendors. This amendment also includes revisions to multiple sections of the solicitation as detailed in the continuation page and w hich have been highlighted in "yellow ". In addition to changes contained w ithin this document, changes have been made to sample tasks 1 and 2. Revisions are highlighted in "yellow " w ithin each task's corresponding PWS and the revised documents are attached w ith the posting of this amendment. Also attached w ith the posting of this amendment are a base-level QASP and a draft DD254.

b. The hour specified for receipt of proposals has been extended to 5:00pm Eastern Time. The due date remains 9 November 2015.

c. Point of contact for this notice is Kirstin B. Hazlew ood at kirstin.b.hazlew ood.civ@mail.mil.

1. CONTRACT ID CODE PAGE OF PAGES

J 1 74

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 23-Oct-2015

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X W91ZLK-16-R-0001

X 9B. DATED (SEE ITEM 11)

08-Oct-2015

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer X is extended, is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

23-Oct-2015

CODE

ACC-APG - TENANT DIVISION (W91ZLK)

ACC-APG TENANT DIVISION

6001 COMBAT DRIVE

2ND FLOOR, ROOM C2-101

ABERDEEN PROVING GROUND MD 21005-1846

W91ZLK 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

W91ZLK-16-R-0001

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 30 - BLOCK 14 CONTINUATION PAGE

The following have been added by full text:

QUESTIONS & ANSWERS

Question # Reference Question / Response

Block 10 on Page 1 of

SF1449

Is this a set aside for 8(a)?

Yes.

2 Solicitation Section B.

Will there be multiple awards to different bidders or a single award to one bidder?

This is a Single Award IDIQ contract.

3 PWS Section 1.15

Can CECOM sponsor for Facility clearance process

TOP SECRET facility clearance is required by the prime contractor at start of contract performance. No sponsorship will be provided.

4 PWS Section 1.15 Can CECOM relax the requirement of Facility clearance till contract award.

Please see the response to Question # 3.

5 PWS Section 1.45

We have CMMI Trained staff, Is that evidence is sufficient

The Government’s requirements dictate, as stated in the revised PWS, that the Prime contractor must be appraised at CMMI Level 3 in either Services or Development. Subcontractor certifications cannot be used in lieu of prime contractor certifications.

Solicitation Section

M.D. Factor III - Past Performance

We have only one Past performance associated with DHS – and all other past performance at state level, will our proposal will be rejected since we do not have two DOD past performance

All proposals submitted will be considered for award. In an effort to better define the Government's minimum requirements for technical acceptability, a subfactor for Relevant Experience has been added under Factor I: Technical Approach. Also, the requirements under Factor III:

Past Performance have been updated. As stated in the solicitation, unknown past performance shall be considered "acceptable". Please review Sections L and M of the revised solicitation for specific details on these updates.

7 PWS Section 1.15

The solicitation states that a "TOP SECRET" facility clearance is required by the prime contractor at start of contract performance. If awarded, will CECOM sponsor a Prime for a Top Secret clearance that has a SECRET clearance?

Please see the response to Question # 3.

8 PWS Section 1.15

I see a Top Secret facility clearance is required of the prime contractor at the start of contract performance. We are in the process of getting our clearance, but will not have it at proposal submission. Can you tell us what the anticipated contract start date is so we can determine if we should proceed with submitting a proposal?

The anticipated contract start date is in December 2015.

9 Solicitation Section B.

I understand you can not answer specifics, but this question is related to whether we can only bid to provide support for 1 or 2 of the task areas, or do we have to bid for all 6 task orders?

The contractor should be prepared to provide support under any of the six functional areas during contract performance if awarded this IDIQ contract. Partial offers will not be evaluated.

10 Solicitation Section L.A.

Will your office accept members certifications and Facility clearance for the JV. As the JV itself does not have its own certifications and clearance and is an unpopulated JV?

As stated in the solicitation in Section L.A., "The Government reserves the right to consider relevant experience, qualifications, and past performance information of the individual Joint Venture partners of the prime contractor". Further, all Joint Ventures must be approved by the SBA prior to award. The rules governing 8(a) Program Joint Ventures are described in 13 CFR 124.513.

11 General

Relative to the Consolidated Manpower for IT services for CECOM/C4ISR work, is this a new requirement? If not, who is the prior incumbent?

The current incumbent for Functional Areas 1 through 4 is Bowhead Logistics Solutions, LLC under contract number W91ZLK-14-D-0001, awarded in June 2014. There is not a current contract in place for Functional Areas 5 and 6.

12 General

I am confused as to why there are two solicitation packages (numbered 1 and 2) both having the same set of files. Is there a difference between the two packages?

The packages in "Solicitation 1" and "Solicitation 2" are identical.

There is not a difference between the two sets of files and the duplication was an administrative error.

13 Solicitation Section B.

Can a company bid on a paticular area of ITservices?

Please see the response to Question # 9.

Block 10 on Page 1 of

SF1449

Can you please kindly advise the setaside type for the above referenced solicitation?

Please see the response to Question # 1.

15 PWS Section 1.45

We kindly ask that you consider the restrictive nature of [the certification requirements] and permit teams to qualify by teaming with other companies to bring the full spectrum of required certifications.

Another solution to consider is modifying the language to require that the Prime possess at least 2 of the 4 certifications listed.

The Government’s requirements dictate, as stated in the revised PWS, that the Prime contractor must be ISO 9001:2008 and ISO 20000 Certified; and appraised at CMMI Maturity Level 3 in either Services OR Development. Subcontractor certifications cannot be used in lieu of prime contractor certifications. In response to the question about teaming arrangements, please review section L.A. of the solicitation, where the Government defines "prime contractor". The Government will evaluate an SBA-approved 8(a) Joint Venture as a Prime contractor.

16 General Is there an incumbent for this solicitation? If so can you please provide their information?

Please see the response to Question # 11.

17 PWS Section 1.15 Will you consider sponsoring bidders for the TS FCL or does a firm need an existing TS FCL in order to bid? Please advise.

Please see the response to Question # 3.

18 PWS Section 1.45 Will ISO 20001 certification for the IT Services meet the CMMI Level (Services) requirements for the CECOM-ITSS contract?

Please see response to Question #15.

Solicitation Section

M.D. Factor III - Past Performance

Can subcontractor DOD past performances be eligible to meet the RFP criteria for past performance?

As stated in the response to Question # 6, the criteria for the Past Performance evaluation factor have been updated; however, subcontractor qualifications shall not be evaluated in lieu of mandatory required qualifications for the prime contractor.

20 PWS Section 1.15 I was wondering if we need a Facility Clearance to bid for this.

Please see the response to Question # 3.

21 PWS Section 1.45

Can the government remove CMMI Level 3 Service requirement since ISO 20000 is service oriented (ITSM) and is considered duplicate certification in nature?

Please see response to Question #15.

22 PWS Section 1.45 Is the Government is willing to waive the requirement for CMMi L-3 for Services in lieu of ISO 20000.?

Please see response to Question #15.

23 General

In reviewing the RFP Solicitation W91ZLK-16-R-0001 Number 1 and Number 2 as posted on FEDBIZOPPS.Gov appear to be identical is this correct?

Please see the response to Question # 12.

24 General Just double checking - there is no Section J - in the solicitation - is this correct?

Section J has been incorporated into this amendment.

25 PWS Section 1.45

As this procurement is designated 100% 8a Set-Aside, please confirm that the Prime must be "certified for ISO 9001:2008, ISO 20000, CMMI Maturity Level 3 (Development), and CMMI Maturity Level 3 (Services)".

Please see response to Question #15.

26 PWS Section 1.15

We would like to bid on this opportunity but our facility only holds a Secret Clearance and not a Top Secret as required in the solicitation.

Would that disqualify us?

Please see the response to Question # 3.

27 PWS Section 1.15

Will the Army sponsor TS facility clearances for companies bidding on this proposal.

Please see the response to Question # 3.

28 General Is this a new contract? If not how long has it been in place?

Please see the response to Question # 11.

29 General Who is the incumbent and are they 8a?

Please see the response to Question # 11.

30 General

What was the last award amount and when?

Please see the response to Question # 11. The current contract fulfilling requirements under Functional Areas 1 through 4 awarded in June 2014 has an overall contract not-to-exceed ceiling value of $18,000,000.00.

Section M.A. of the solicitation

Is this a LPTA or best value acquisition?

As stated in the solicitation in Section M, the acquisition will follow a LPTA source selection process.

32 General How old is this contract?

Please see the response to Question # 11.

33 General

Are the incumbent employees available for hire?

Incumbency is not a requirement. Contractors are encouraged to propose appropriate staffing levels based on their individual technical approach to these requirements.

34 PWS Section 1.45 Is 1.45 Organizational Quality Certifications a hard requirement?

Please see response to Question #15.

35 General

Is telework currently being performed on this contract and at which location?

Contractors should expect to have a physical presence at all locations in performance of this contract.

PWS Section 1.15

Security Requirements

Will TS or TS/SCI Eligible meet the initial hiring requirement or is Top Secret/Sensitive Compartmental Information Clearance (TS/SCI) a hard requirement.

Personnel proposed do not need to actively hold security clearance at time of proposal submission as long as the offeror verifies they are eligible for the required clearance. All contractor personnel must have appropriate clearance level active at start of contract performance.

37 PWS Section 6.2.7.3

Will the Government consider removing the “at no additional cost to the Government,” language from this PWS section? It is unrealistic to assume that all equipment (both non-critical and critical) can be restored to normal operating conditions within 24 hours when there is no specific list of equipment that is applicable to this PWS area.

24 hours or 1 business day is the time to arrive onsite for non critical equipment. Time to repair for non critical equipment is 72 hours or three business days (Ref PWS 6.2.7.1). Critical equipment requires a 2 hour onsite response and time to repair of four hours (ref PWS 6.2.7.2)

38 PWS Section 6.2.7.3

In the event that equipment is unable to be restored to normal operating conditions because the equipment is beyond repair, etc. the Contractor should not be held liable for such occurrences?

Contractor will notify the COR if the item is unrepairable upon arrival onsite REF PWS 6.2.7 bullet 3.

39 PWS Section 1.10

"The Government will evaluate the Contractor’s performance for any task under this contract in accordance with the QASP." Q. The IDIQ PWS nor the sample tasks contain a QASP. Is the government expecting the contractor to propose a QASP?

The solicitation has been amended to attach a QASP for the Base Contract. Contractors may be required to propose a QASP at the task order level as appropriate. Proposing a QASP for the sample tasks for purposes of this solicitation is not a requirement.

40 PWS Section 1.45

CMMI is NOT a “certification” that can be provided. The development/services team(s) supporting this project would need to be appraised at some point after award of the specific development/services TO’s. The requirement, as written, precludes all but the incumbent contractor from competing for this work. Will the government please revise the requirement to require the contractor to conduct a CMMI Level 3 appraisal for development and services teams once the applicable task orders have been awarded?

Please see response to Question #15.

41 PWS Section 1.11

"In the event of normal turn-over of employees the Contractor has thirty

(30) days to fill any vacancies that may occur throughout the contract in order to receive payment for the services. Payment will not be received for work that is not conducted." Q. Will the government please verify that the following requirement ONLY applies to Time and Materials elements of the contract?

Contractor must maintain appropriate staffing levels for each of the six Functional Areas as dictated by the PWS.

42 PWS Section 1.15.3

"All personnel working on classified systems, e.g. Secure Internet Protocol Router Network (SIPRNET) will have a full clearance granted by the Garrison security office." Q. Is this a verification of personnel security clearance within JPAS or does this constitute a separate clearance process entirely? If the latter, will the government please explain the process for obtaining a clearance through the Garrison security office

Each offeror should have their own security officer who is responsible for entering and maintaining updated information within JPAS.

Contractor personnel must have appropriate clearance level at start of contract performance; clearances will be verified within JPAS.

43 PWS Section 1.37

"If at any time the Contractor determines a way to improve the current processes, they shall provide a Process Improvement Strategy (PIS) plan to the Chief Information Officer (CIO) for review and approval prior to implementing the improved process." Q. Is this requirement inclusive of all contractor processes proposed herein or is this specific to government processes?

Not specific; all process improvement suggestions will be reviewed during contract performance.

44 PWS Section 4.22

"IMO support shall employ Government IMO business processes and tools." Q. To ensure accurate pricing, will the government please provide the processes and tools that the contractor will be expected to use?

The general processes that the contractor will be expected to use are outlined in section 4.22. Tools include, but are not limited to, Service Desk Ticketing System, Imaging system, etc.

45 PWS Section 6.1.3.(c)

"Provide the qualified service technicians to provide on-site, out-of-warranty hardware maintenance, repair services and support on an equipment per call basis for varied brands and models of audio/visual equipment, video teleconference equipment, and standalone/networked computer equipment and peripherals owned and supported by CECOM or APG tenant organizations." Q. To enable the contractor to fully understand the scope of this requirement, will the government please provide a list of all out-of-warranty hardware to be maintained and/or repaired?

This information is not readily available to the Government. These requirement details would be determined and provided at the task order level as appropriate to ensure accurate task order price proposals.

46 PWS Section 6.2.1

"Service Guarantee: Contractor shall perform all work in accordance with current professional standards and best practices using first quality original equipment manufacturer (OEM) authorized parts or quality reconditioned OEM Parts so that performance is equivalent to that of a new part." Q. Will the government please confirm that all equipment to be supported is within its manufacture’s recommended service life AND that OEM Parts are readily available on the open market?

At this time, the government estimates that equipment to be supported is within its manufacture’s recommended service life and that OEM Parts are readily available on the open market, however, it may be possible that a situation may arise where this may not be the case.

47 PWS Section 6.2.7.2

"All critical equipment will be restored to full and normal operating condition within four (4) hours." Q. In the event that the equipment requires a replacement part or parts, this timeframe would become unfeasible in most scenarios. Will the government please limit this 4 hour time to repair to ONLY incidents that do NOT require replacement of parts?

PWS Section 6.2.7.2 has been revised to clarify, "In the event that the equipment cannot be restored full and normal operating condition within four (4) hours the contractor will notify the COR and an alternate time to restoration will be negotiated."

48 PWS Section 6.2.7

This section indicates that the contractor will provide “additional assistance” and that “This assistance shall be provided within the required time to repair.” Q. The requirement indicates that this is required if the repair takes longer than 1 business day, however this timeframe is already outside the required duration to repair for critical equipment. Will the government please confirm that this requirement only pertains to non-critical equipment?

24 hours or 1 business day is the time to arrive onsite for non critical equipment. Time to repair for non critical equipment is 72 hours or three business days (Ref PWS 6.2.7.1). Critical equipment requires a 2 hour onsite response and time to repair of four hours (ref PWS 6.2.7.2)

49 PWS Section 1.46

"Transition In Plan: The Contractor shall submit a draft transition-in plan within thirty (30) days after contract award for Government review and approval." Q. Who is the incumbent and what is the previous contract number?

Please see the response to Question # 11.

50 PWS Section 1.47

"Transition-Out Plan: A Transition-Out Plan shall be provided by the Contractor to the Government. The Contractor shall submit a draft Transition-Out Plan ninety (90) calendar days after contract award for Government review and approval. In accordance with the Government-approved plan, the Contractor shall assist the Government in planning and implementing a complete transition from this contract to any new contract awarded for these services." Q. What is the Government Furnished Equipment (GFE)?

The Government Furnished Equipment (GFE) for this task may include computer hardware and software necessary for completion of this task which may include but is not limited too laptop computers, desk top computers, monitors, printers, spare parts, etc.. Specific GFE will be identified and provided on the task order level as appropriate.

51 Solicitation Section L.B.

"The offeror shall submit a technical response to the Sample Tasks 1, 2, and 3. The response shall explain how the offeror plans to establish a project team and develop the work breakdown structure, propose schedule and performance parameters, and establish and execute risk mitigation techniques associated with performance of the corresponding sample task." Q. Will the sample tasks be evaluated independently or as part of the technical volume? If they will not be evaluated independently is it okay to reference other sections of the proposal such as the management section?

The narrative detailing the offerors' approach to meeting the requirements of the sample tasks will be evaluated under Factor I:

Technical Approach. As stated in Section L.B., offerors may reference other sections of the proposal to avoid duplicating information.

Solicitation Section L.B.

Factor II - Program Management

"The offeror may be asked to provide experience levels and certifications of potential candidates proposed for performance of the sample tasks, even those not identified in the base contract as “key personnel”." Question: Is the Government asking for offerors to provide a staffing plan that includes labor descriptions, years of experience, and descriptions to meet each Task Order requirement? If so, will the Government accept this matrix as an appendix, exempt from page count?

Section L.B. of the solicitation under Factor II: Program Management has been revised to clarify the referenced statement. The matrix may be exempt from the page count of Volume I of offeror proposals.

Solicitation Section L.B.

Factor III - Past Performance

"Past Performance Evaluation Questionnaire Forms, Appendix D, shall be completed for all contracts identified, including any held by major subcontractors. These questionnaires will not count towards the W91ZLK-16-R-0001 page limitation for this portion of Volume I."

Question: Does the Government require offerors to provide completed PPQs with the proposal? Or, does the Government only require a table listing the POCs to whom PPQs were sent?

Completed questionnaires are not to be submitted with the proposal and should be sent directly to the email and/or physical address listed in the cover letter. The offeror may include a table listing the POCs to whom questionnaires were sent. This has been clarified in the amended solicitation. In addition, please also see the response to Question # 6.

Solicitation Section L.C.

Price Proposal

Task Order pricing of ODCs and Travel can fluctuate greatly and depends on many variables. Since there does not appear to be a good way to estimate travel and ODC costs, will the Government provide Not To Exceed numbers for Travel and ODC items to ensure the pricing is evaluated consistently among offerors?

The place of performance for all three sample tasks is local to APG so the Government does not anticipate offerors to propose travel costs.

Solicitation Section L.C.

Price Proposal

We know that ODCs will fluctuate due to differences between companies in the pricing of materials, licenses, and parts. To ensure all pricing is evaluated consistently among offerors, we are asking that Not To Exceed numbers be provided.

The solicitation has been amended to state that the price evaluation will be based on the offeror's response to sample tasks 1 and 2 which are both to be proposed on a firm-fixed-price basis. NTEs shall not be utilized for requirements identified as FFP.

SECTION A - SOLICITATION/CONTRACT FORM

The required response date/time has changed from 09-Nov-2015 12:00 PM to 09-Nov-2015 05:00 PM.

The following have been modified:

GENERAL INFORMATION

A. Proposals are due on or before 9 November 2015 by 5:00pm EST.

B. All questions regarding this solicitation should be submitted in writing to the email address listed below by 12:00pm EST on 19 October 2015.

C. The point of contact regarding this solicitation is:

Kirstin B. Hazlewood Contracting Officer Army Contracting Command - Aberdeen Proving Ground Tenant Division / Technology Branch 6001 Combat Drive Room C2-101 Pod 19 Telephone (443) 861-4735 Email: kirstin.b.hazlewood.civ@mail.mil

SECTION C - DESCRIPTIONS AND SPECIFICATIONS

The following have been modified:

PERFORMANCE WORK STATEMENT

SECTION 1: GENERAL INFORMATION

1.0 Purpose: The U.S. Army Communication Electronics Command (CECOM) and Command, Control, Communication, Computer, Intelligence, Surveillance & Reconnaissance (C4ISR) objective is to establish a multi-year, consolidated contract that provides on-site professional support service for the six (6) distinct functional areas documented in Section two (2), in an efficient and cost effective manner. The multi-year Indefinite-Delivery, Indefinite-Quantity (IDIQ) type, non-personal services, contract, will provide the necessary manpower to support Information Technology (IT) services which sustain CECOM’s mission and C4ISR campus tenant operations in support of the U.S. Army. Task Orders under this contract may be awarded as either Firm Fixed Price (FFP), Time & Materials (T&M), or both, as appropriate given the nature of the specific requirements. The Consolidated Manpower for IT Services program period is one (1) base year from the date of award, and two (2) twelve (12) month options to extend contract performance.

1.1 Background: The U.S. Army Communication Electronics Command (CECOM) and Command, Control, Communication, Computer, Intelligence, Surveillance & Reconnaissance (C4ISR) of Aberdeen Proving Ground (APG), MD are comprised of independent and interdependent organizations that are collectively responsible for the life cycle of C4ISR systems. These organizations include the Communication Electronic Command (CECOM), the Program Executive Office for Command, Control and Communications Tactical (PEO C3T), the PEO for Intelligence, Electronic Warfare and Sensors (PEO IEWS), the Program Executive Office for System of System Engineering & Integration Systems (PEO So SE&I) and the Communications Electronics Research, Development and Engineering Center (CERDEC). The CECOM is comprised of two (2) functional support centers: the Logistics and Readiness Center (LRC), and the Software Engineering Center (SEC), as well as three (3) separate brigade elements: Tobyhanna Army Depot, Tobyhanna, PA; the U.S. Army Information Systems Engineering Command (USAISEC), Fort Huachuca, AZ.; the Central Technical Support Facility (CTSF), Fort Hood, Texas; and its two (2) partner PEOs for Command, Control and Communications Tactical and for Intelligence, Electronic Warfare and Sensors. The CECOM and C4ISR campus, APG, MD is comprised of fourteen (14) buildings totaling 2.5M square feet.

1.2 Description of Services/Introduction: The Contractor shall provide and maintain, but not limited to, all management, supervision, labor, training, equipment, materials, tools, supplies, facilities, transportation, travel, licenses, permits, certificates, certifications, insurance, pre-employment screenings, reports, files and non-personal services necessary to perform the functions as defined in this Performance Work Statement (PWS) except for those items specified as Government Furnished Property (GFP). The Contractor shall perform to the standards in this contract. All solutions and services shall be performed in accordance with all Department of Defense (DoD) and Army policies, regulations, standards and procedures.

It is the inherent responsibility of the installation Network Enterprise Center (NEC) to monitor network activity and user rights and privileges. The Contractor performing IT Services on this contract shall comply with the NEC network rules and regulations when performing contractual responsibilities as set forth herein.

The Contracting Officer’s Representative (COR) will monitor, document, and evaluate the Contractors performance upon contract award per each task order. The Contractor shall be accountable to provide the required services in accordance with contract. Should the Contractor subcontract any portion of this work, at any time during the effective period of performance of this contract or an associated TO, the subcontractor shall adhere to the terms and conditions set forth within this contract. The Contractor shall notify the COR and Contracting Officer (KO) no later than thirty (30) business days prior to the subcontractor’s start date. The Contractor shall provide to the COR and KO the subcontractor’s legal business name, what services they will be performing, and what percentage of the overall work of this contract that the subcontractor will be performing.

1.3 Period of Performance: The IDIQ contract is being established with a twelve-month base ordering period, as well as two (2) twelve-month option ordering periods. The contract has a Not-To-Exceed (NTE) threshold ceiling of $48M.

1.4 Place of Performance: Contracted functions will be carried out at the APG, MD C4ISR campus or at other CECOM and C4ISR CONUS locations including, but not limited to: Ft. Lee, Virginia; Ft. Belvoir, Virginia; Ft. Sill, Oklahoma; St. Louis, Missouri; Ft. Detrick, MD; Ft.

Hood, Texas; Ft. Huachuca, Arizona; and Tobyhanna, PA. Enterprise IT initiatives may require contracted functions be carried out at the U.S. Army Materiel Command (AMC) headquarters at Redstone Arsenal, Alabama or at a DISA Data Center.

In the event of an emergency situation in which the CECOM location is closed, and the workforce is directed to telework, the Contractor must be able to perform work from an alternate location. Telework-eligible duties are described in the following sections of this PWS: 3.2, 3.3.2 (for systems that are accessible via Virtual Private Network (VPN)), and 4.0 (for systems that are accessible via VPN). The decision to require telework comes solely from the CECOM Commander, or the Commander of the installation where the Contractor performs the duties contained in this PWS. When the Contractor’s place of performance is reopened, and/or the CECOM Commander/Installation Commander rescinds the instruction to telework, the Contractor must return to their normal place of performance.

Telework is not permitted if Contractor personnel are unable to work due to illness or dependent care responsibilities. If Contractor personnel use Government-furnished equipment (GFE) for telework, the equipment must be used and protected in accordance with DoD, Army, and CECOM procedures. Contractor personnel using GFE for telework agree to comply with the terms of computer software license and copyright agreements, and computer virus and protection requirements and procedures. No classified documents (hard copy or electronic) may be taken to, or created at, the alternative work location. For Official Use Only (FOUO) and controlled unclassified information (CUI) data may be taken to alternative worksites if necessary precautions are taken to protect the data, consistent with DoD, Army, and CECOM regulations.

Contractor personnel will apply approved safeguards to protect Government records form unauthorized disclosure or damage and will comply with Privacy Act requirements set forth in the Privacy Act of 1974, and codified at section 552a of title 5, United States Code. The use of personal email accounts for transmission of Personally Identifiable Information (PII) is strictly prohibited and must be encrypted and digitally signed. The Government will not be responsible for operating, maintenance, or any other costs associated with the use of an alternate work location. The Government is not liable for damages to the alternate work location.

1.5 Observance of Federal Government Holidays and Facility Closures: Government recognized Federal Holidays apply to all Contractor employees except those performing essential support functions or providing twenty-four (24) hours per day, seven (7) days per week coverage as specified in contract task orders. When a holiday occurs on a Saturday, Federal employees are normally granted the previous Friday as a holiday observance. When a holiday occurs on a Sunday, Federal employees are normally granted the following Monday as the holiday observance. If a Federal Holiday falls on a weekday, it is not recognized as a, “business day.”

The Contractor shall not report for work on the below recognized Federal Holidays. Depending on the calendar year, the Contractor should confirm with the COR the exact day which the Federal Holiday falls on. The recognized Federal Government Holidays are as follows:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day

Facility closures may occur due to unplanned events. Other reasons for facility closures include:

(a) Closure designated by Federal statute, executive order, or Presidential Proclamation; (b) Adverse weather conditions; (c) national emergencies.

1.6 Hours of Operation: With the exception of emergency operations support or specific support functions requiring twenty-four (24) hours per day, seven (7) days per week coverage, the Contractor is responsible for conducting business, between the core hours of 0700 - 1700 Monday thru Friday, except Federal holidays or Government directed facility closures. However, hours of operation shall correspond to the core hours of the Government customer, or as defined by each task order. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks, when the Government facility is not closed for the above reasons. Stability and continuity of the workforce are essential.

1.6.1 Early Release: On occasion, authorized Government officials may grant its civilian workforce administrative dismissal. The Government may not grant the Contractor an early release such a “59 minute” early release.

1.7 Contracting Officer Representative (COR): The Government will appoint a COR who oversees the contract as a whole. The Government will appoint a COR for each task order, who will be responsible for overseeing that particular TO. The COR will be identified by separate appointment letter. The KO will provide a copy of the COR appointment letter (given to and appointing the COR). This appointment letter states the responsibilities and limitations of the COR as they pertain to this contract. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions:

assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor Contractor's performance and notify the KO and Contractor of any deficiencies; coordinate availability of Government Furnished Property (GFP), and provide site entry of Contractor personnel. The COR is not authorized to change any of the terms and conditions within the contract award or any TO award against the base contract.

1.8 Quality Control: The Contractor shall develop and maintain a Quality Control Plan (QCP) that contains at a minimum, the items listed below and shall submit it to the COR for acceptance no later than thirty (30) calendar days after date of award. The Government will have fifteen (15) calendar days to review, accept and/or comment on the draft deliverable. The final plan is due fifteen (15) calendar days after receipt of comments. The QCP shall include the following minimum requirements:

A description of the inspection process to cover all major services and deliverables. The description shall include specifics as to the areas to be inspected on both a scheduled and unscheduled basis, frequency of inspections, and the title of inspectors.

A description of the records to be kept to document inspections and corrective or preventative actions taken.

All records of inspections performed shall be retained and made available to the Government upon request throughout the task order performance period, and for the period after task order completion, until final settlement of any claims under this contract.

1.9 Customer Feedback: The Contractor shall be responsible for establishing and maintaining professional communication between their employees and the Government throughout the POP of this contract and each associated TO. The primary objective of this communication is customer satisfaction. Customer satisfaction is the most significant external indicator of the success and effectiveness of all services provided and can be measured through customer complaints.

Although the Contractor may be able to initially and internally address customer complaints; the customer always has the option to communicate complaints to the COR as opposed to the Contractor. The COR will accept and investigate customer complaints. The COR may communicate with Contractor Management for identification and determine a plan of resolution for the specific problem. If the Contractor deems the problem to be systematic in nature to the operation of the contract and the Government agrees, the Government will work with the Contractor to alleviate systematic issues which may impact future operations. Customer feedback may also be obtained either from the results of formal customer satisfaction surveys or from random customer complaints.

1.9.1 Interactive Customer Evaluation (ICE): ICE is a web-based customer feedback system used by the Department of the Defense organizations to solicit performance feedback. CECOM has implemented the ICE program to facilitate customer feedback on CECOM programs and services. The Government will use ICE data in the Contractor performance review process.

1.10 Quality Assurance Surveillance Plan (QASP): The Government will evaluate the Contractor’s overall performance for all task orders awarded under this contract in accordance with the attached base-contract level QASP (attachment J.1.6). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the terms and conditions within the contract. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s). For those tasks listed in the PWS, the COR or other designated evaluator will use simplified surveillance methods to evaluate Contractor performance. When an observation indicates defective performance, the COR or other designated evaluator will notify the Contractor of non-compliance. The contractor may be required to propose a QASP specific to functional requirements at the task order level. In the situation where a task-order level QASP is not required, performance under that task order will be measured using methods identified in the base-contract level QASP.

1.11 Contract Staff: The Contractor shall maintain an adequate staff of employees meeting all the requirements specified in the PWS. The Contractor shall ensure that all employees are professional, reliable and meet the training, certification and experience requirements of the contract. Each contracted employee is expected to adhere to standards of conduct that reflect credit on themselves, the Contractor, the U.S. Army, and the Federal Government. The Government reserves the right to direct the Contractor to remove an employee from the work site for failure to comply with the terms and conditions within the contract. The Contractor shall replace such an employee immediately and maintain continuity of services at no additional cost to the Government. In the event of normal turn-over of employees the Contractor has thirty (30) days to fill any vacancies that may occur throughout the contract in order to receive payment for the services. Payment will not be received for work that is not conducted.

1.11.1 Key Personnel: Key personnel shall be utilized to fulfill requirements as specified by individual task orders. The following positions are considered key personnel:

Program Manager Project Manager System Administrator (AMAG Certified) System Administrator (Oracle Certified)

Key personnel minimum qualifications are documented in Appendix A: Key Personnel Responsibilities and Minimum Qualifications.

Contractor proposals shall provide thorough and detailed documentation of the experience, abilities, and background for Key Personnel in the form of resumes or equivalent statements of qualifications.

Substitution for Key Personnel shall not be permitted unless such substitution is deemed necessary due to sudden illness, death, or termination of employment. In any of these events, the Contractor shall promptly notify the COR.

All requests for substitutions shall provide a detailed explanation of the circumstances necessitating the proposed substitution(s), a complete resume for the proposed substitute(s), and any other information requested by the KO or COR needed to evaluate of the impact relative to the TO, and to approve or disapprove the proposed substitution(s). All proposed substitutes shall have qualifications that are equal to or higher than the qualifications of the person to be replaced.

The COR/ TCOR will evaluate such requests and promptly notify the Contractor of approval or disapproval thereof. Additional key personnel may be specified at the task order level if deemed necessary by mission requirements.

1.12 Personal Appearance Standards: While performing services in C4ISR facilities, contract employees shall wear neat, conservative clothing in good repair. Clothing shall be of proper fit, becoming to the individual, appropriate for business wear and the job to which assigned.

Abnormally tight or revealing clothing or excessively baggy or oversized clothing is prohibited, as well as tank tops, halter tops, halter dresses, mini-skirts, mini-dresses, leggings or tights as outer wear. Imprinted clothing with embroidered messages of any kind shall not be worn.

Baseball caps, non-safety hats, or any type of caps shall not be worn while indoors of a C4ISR facility. Particularly offensive tattoos, or tattoos which are lewd or profanely indecent, racially motivated, offensive in language, or obscene in nature, shall remain covered at all times while performing contract services in C4ISR facilities.

All contract personnel shall wear name tag/badges at all times when providing lobby receptionist services or participating in training events.

Functional Area 1 – Contractor hired receptionist shall wear a standard uniform consisting of gray, blue or black pants, white shirt, tie, and blazer. The Contractor shall assess the work environment to determine required Personal Protective Equipment (PPE) in accordance with Occupational Safety and Health Administration (OSHA) standards.

The Contractor shall ensure its personnel are outfitted with the proper PPE during task performance of this contract.

1.13 Neglect of Duties: Engagement in any activity that may detract from the contractor’s undivided attention to their duties shall not be permitted. This includes, but is not limited to:

Sleeping while on duty Unreasonable delays Failure to carry out assigned tasks Conducting personal affairs during duty hours Playing computer games Playing music Viewing social media sites Downloading unauthorized files to Government Furnished Equipment Personal phone calls Texting

If the COR views or is notified that an individual is neglecting his/ her duties per this PWS, the COR will document the neglect and notify the KO. The COR will also notify the Contractor PM and if corrective action is not taken, the COR may request that individual be removed from performing under this contract.

1.14 Performance Location: The geographic jurisdiction is the continental United States (CONUS) only. Specific locations will be identified in Task Orders.

1.15 Security Requirements: The Contractor and all associated sub-Contractor employees shall comply with all security policies and procedures provided by the Government representative.

The Contractor shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce shall comply with all personal identity verification requirements as directed by Department of Defense (DOD), Headquarters Department of the Army (HQDA) and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, if the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in the Contractor security processes or hours of operation in order to meet the additional FPCON requirements.

All Contractor personnel shall, at a minimum, be U.S. Citizens, who shall receive a National Agency Check. For functional areas under this PWS requiring additional clearances, such as Secret and Top Secret, the security requirements will be identified under the functional area and determined in the task order PWS. The Contractor shall be responsible for obtaining the appropriate security clearances from the Defense Investigative Service Clearance Office (DISCO) while ensuring compliance by its employees with the security regulations of the U.S.

Government and policy of C4ISR facility where work is to be performed. Proof of an interim Secret Clearance shall be required prior to work being performed.

TOP SECRET facility clearance is required by the prime contractor at start of contract performance.

Contractor requires access to Non-SCI.

Contractor requires access to FOR OFFICIAL USE ONLY information.

1.15.1 Personal Identity Verification of Contractor Personnel: All Contractor personnel, inclusive of subcontractors, must be registered in the Joint Personnel Adjudication System

(JPAS).

1.15.2 Restrictions: The use of Non-U.S. citizens, including Lawful Permanent Residents (LPRs), is not permitted in the performance of this contract for any position that involves access to, development of, or sustainment of any U.S. Army IT system or application. Contract performance and information processing under this contract is restricted to the continental United States (CONUS).

1.15.3 Contract Security Classification Specification: Contractor security requirements will be provided on a TO level in the DD Form 254, Contract Security Classification Specification (attachment J.1.5.). All personnel working on classified systems, e.g. Secure Internet Protocol Router Network (SIPRNET) will have a full clearance granted by the Garrison security office.

Contractor employees shall be required to access Information Systems (IS) to fulfill the contract requirements and shall possess the required security investigation, security clearance, and formal access approvals. TOP SECRET/SENSITIVE COMPARTMENTAL INFORMATION (SCI) is the highest clearance required for select network and staff. The majority of the Contractor personnel shall require a SECRET clearance. This will be determined on a TO level basis.

1.15.4 Contractor Security Clearance Reinvestigation: Contractor shall ensure personnel will file appropriate paperwork for security clearance reinvestigation no later than 90 calendar days prior to the expiration of existing security clearance.

1.16 Physical Security: The Contractor shall be responsible for safeguarding all Government equipment, information, and property provided for Contractor use. The Contractor shall secure Government facilities, equipment, and materials at the close of each business day.

1.17 Key Control: The Contractor shall establish and implement methods of ensuring all keys, key cards, and PIN codes issued by the Government, to Contractor personnel, are accounted for and not in the possession of unauthorized persons. No keys issued to the Contractor, by the Government, shall be duplicated. The Contractor shall develop procedures covering key, key cards, and PIN, controls that shall be included in the QCP.