A02 PWS TMC Final V4 as of 21 Dec 2021.docx

Performance Work Statement Preventive Maintenance, On-Call Service, and Repair of Unaccompanied Personnel Housing and Senior Leader Quarters, USAG Humphreys Contract W91QVN-22-D-XXXX

1.Introduction. This is a non-personal services contract to provide preventive maintenance (PM), on-call service, and repair of Unaccompanied Personnel Housings (UPH) and Senior Leader Quarters (SLQs) listed in Technical Exhibit 01, Facility List, at USAG Humphreys. The Government will not exercise any supervision or control over the contract service providers. The contractor shall perform to the standards specified in the Performance Work Statement (PWS). Contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal service necessary as defined in this PWS.

1.1 Background. This contract is to provide total maintenance service for facilities of Unaccompanied Personnel Housing (UPH) and Senior Leader Quarter (SLQs) at USAG Humphrey. DPW does not have the in-house capability or expertise to maintain or repair these facilities on a long term basis. The number of facilities to be maintained by the contractor has been increased based on Yongsan Relocation Program (YRP).

1.2 Objectives. The objective of this contract is to provide preventive maintenance, on-call service, and repair on barracks at USAG Humphreys. Preventive maintenance includes all inspections, testing, routine service, and maintenance including replacing periodic replaced parts in accordance with TE 02, Preventive Maintenance Task. Contractor shall perform, coordinate and complete the requirements of the contract in cooperation with any other contractors or trades performing work at USAG Humphreys promptly and diligently as required by the standards of this contract.

The Contractor shall compile historical data, prepare required reports, and submit all information as specified by the Deliverables presented in the contract. The Contractor shall ensure all work in support of mission requirements tendered to the Government for acceptance conform to the measurable performance standards of quality, timeliness, and quantity specified in the PWS of this contract.

The intent is to establish work requirements that are performance-based and results-oriented. The Contractor shall determine the best and most cost effective ways to fulfill preventive maintenance and repair and their component needs, emphasizing innovation and commercial best practices

1.3 Climatic Conditions. The average annual rainfall is 53 inches; with the wettest months being July - August. The average annual snowfall is 11 inches, with snowfall expected during the period of December - February. The average frost-free period (growing season) during the year is about 225 days. The first killing frost may be expected about November, and the last killing frost generally occurs in February. The average annual maximum and minimum temperatures are approximately 90 and 15 degrees Fahrenheit, respectively. Monthly normal temperatures ranged from a low of 26 degrees in the month of (insert month) to a high of 80 degrees in the month of August. Summer temperatures often reach 95 degrees Fahrenheit, while sub-freezing weather is common during the winter months.

1.4 Facility Access. The Contractor shall ensure access to all fire detection and suppression systems in case of emergencies or for other Fire Department purposes. The Contractor shall inform the Fire Department point-of-contact (POC), prior to outages that will impact the function of the system, special problems or circumstances, which require Fire Department inspection. The Fire Department will reset alarm systems to operational status.

1.5 Traffic Flow. The Contractor shall maintain the free flow of traffic during surfaced area maintenance. The Contractor shall notify the Contracting Officer (KO), in writing, a minimum of fourteen (14) calendar days in advance of any scheduled closure of streets. Emergency road closures shall be coordinated with the Contracting Officer Representative (COR) or Alternate Contracting Officer Representative (ACOR).

1.6 Drainage. Maintenance work performed under this contract shall not impede drainage.

1.7 Restoration of Landscape Damage. Trees or other landscape features damaged by the Contractor’s operations shall be restored at no additional cost to the Government. The COR/ACOR will decide the method of restoration for trees or whether damaged trees will be removed.

1.8 Dust Suppression. The Contractor shall perform dust suppression as directed by the COR/ACOR.

2 Requirements.

2.1 Description of Services. The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to provide Repair and Maintenance Services for Barracks at USAG Humphreys as defined in this Performance Work Statement (PWS) except for those items specified as government furnished property and services. The Contractor shall perform to the standards in this contract.

2.1.1 Non-Personal Services. The personnel rendering the services are not subject; either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. Non-personal service contracts are authorized by the Government in accordance with (IAW) Federal Acquisition Regulation (FAR) Subpart 37.104, under general contracting authority, and do not require specific statutory authorization.

2.1.2 General Information.

2.1.2.1 Period of Performance (POP). The period of performance shall be for one (1) 12-month Base Period, which consists of a four (4) Months Phase In period and eight (8) months of full performance service, and four (4) 12-months Option Periods.

2.1.3 Place of Performance and Hours of Operation

2.1.3.1 Place of Performance. The work to be performed under this contract will be performed at the locations listed in Technical Exhibit 01, Facility List. The facilities to be serviced will be added/deleted with issuing modification in accordance with government’s needs.

2.1.3.2 Hours of Operation. The Government's regular (normal) hours are from 0800 – 1700 hours, except ROK holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

Note: The call center shall be operated 24 hours, 7 days and the sufficient number of contract employees shall be sustained to respond to service calls shall be maintained 24 hours per day, 7 days per week.

2.1.4 Holidays.

ROK legal holidays are as follows:

2.1.4.1 The Contract Manager shall be available after normal hours to serve as the central point of contact for Contractor operations. Contractor personnel shall not be scheduled for overtime work.

In case of CM isn't available, the contractor shall notify the COR of the CM's absence schedule and provide alternate CM's information at least 2 working days prior to CM absence.

2.1.4.2 Installation Closures. When an unforeseen installation closure occurs on a regularly scheduled day of work, the Contractor shall:

a. Reschedule the work to be performed the following day unless the following day is a legal Korean public holiday as listed above, and when routine work is not scheduled for that day; or

b. Reschedule the work on any day that is satisfactory between the COR or the appropriate DPW representative.

2.1.4.3 Inclement Weather Delay. If the Contractor determines unsafe weather conditions for continued operations, then the Contractor shall notify the COR if inclement weather suspends operations within (2) hours. The Contractor shall resume operations with COR approval.

2.1.5 Travel/Temporary Duty. N/A

2.1.6 Emergency Services. Emergency medical treatment and services for Contractor personnel is the responsibility of the Contractor.

2.1.6.1 The Contractor or their employees shall immediately notify their supervisor of any accident requiring emergency medical treatment. The Contractor shall notify the KO or COR/ACOR immediately, not later than (NLT) two (2) hours of the incident.

2.1.6.2 The Contractor shall be responsible for the emergency medical treatment services for Contractor personnel.

2.1.7 Contract Administration and management.

2.1.7.1 Post Award Conference/Performance Evaluation Meetings. The Contractor shall attend the post award conference convened by the contracting activity or contract administration office IAW FAR Subpart 42.5. The COR/ACOR will meet quarterly with the Contractor to review the Contractor's performance. Written minutes of meetings will be recorded by the Government and signed by both the Contract Manager and the COR. The written minutes will be distributed within five (5) workdays after the meeting. If the Contractor does not concur with any portion of the minutes, recorded by the Government, the non-concurrence shall be provided in writing to the COR within two (2) calendar days following receipt of the minutes.

2.1.7.2 Notwithstanding the Contractor’s responsibility for total management during the performance of this contract, the administration of the contract requires maximum coordination and cooperation between the Government and the Contractor.

2.1.7.3 The following provides the roles and their respective authority during the performance of the contract:

2.1.7.3.1 Contracting Officer (KO). The KO is the only person authorized to direct changes in any of the requirements under this contract, and, notwithstanding any provisions contained elsewhere in this contract, said authority remains solely with the KO. In the event the Contractor makes any change at the direction of any person other than the KO, the change shall be considered to have been made without authority and solely at the risk of the Contractor. All contract administration will be effected by the KO. Communications pertaining to contractual administrative matters shall be addressed to the KO. No changes in or deviation from the terms and conditions shall be affected, without a written modification to the contract, executed by the KO authorizing such changes. The KO will approve all submittals and plans required in this PWS.

2.1.7.3.2 Contracting Officer’s Representative (COR). The KO will appoint a COR during the performance of this contract. Additional Government personnel may be assigned to assist in contract oversight IAW AR 70-13, Management and Oversight of Service Acquisitions. Other surveillance personnel may be designated as COR or ACOR, and shall be trained and appointed IAW DoDI 5000.72, DoD Standard for Contracting Officer’s Representative (COR) Certification and DFARS 201.602-2. The ACOR will serve as on-site representatives of the COR in performance of actual contract surveillance, if they meet all COR training, experience requirements, and are appointed by the KO as an ACOR. The COR/ACOR will provide assistance in identification and resolution of problems, conflicts in priority, subtask requirement definitions, and other operations type problems. The COR/ACOR will perform IAW the responsibilities and duties identified in the appointment letter.

2.1.7.3.2.1 COR Authority. A letter of designation will be issued to the COR/ACOR by the KO. A copy of the letter will be sent to the Contractor. The letter of designation states the responsibilities and limitations of the COR/ACOR, especially with regard to changes in cost, price estimates, or changes in delivery dates. The COR/ACOR is not authorized to change any of the terms and conditions with regard to cost, quantity, or schedule of the resulting order.

2.1.7.3.3 The Contractor shall not in any way represent the United States (U.S.) Government, or that it has the authority to contract or procure supplies for the account of the United States of America (USA).

2.1.8 COR/ACOR Functions. The COR/ACOR monitors all technical aspects of the contract and assists in contract administration. The COR/ACOR is authorized to perform the following functions: assure the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements; monitor, document, and report Contractor's performance and notify both the KO and Contractor of any deficiencies; coordinate availability of Government-Furnished Property, and coordinate site entry of Contractor personnel.

2.1.9 The Procurement Integrated Enterprise Environment (PIEE). The Procurement Integrated Enterprise Environment (PIEE). PIEE (https://wawf.eb.mil/piee-landing/) shall be used for nomination, tracking, documentation, and management of CORs IAW DoDI 5000.72, DFARS 201.602-2 and PGI 201.602-2. Additionally, CORs will use PIEE to ensure contract performance, document, upload, and store contract surveillance documentation as well as payment invoice processing/monitoring if required

2.1.10 Subcontract Management. If the Contractor subcontracts all or part of the work to be executed within this contract, the Contractor (Prime) has total responsibility of subcontractor’s performance and the U.S. Government will not supervise subcontractor. The contract is with the prime Contractor and the U.S. Government and will be administered and executed as such.

2.1.11 Contractor Employees and Qualification

2.1.11.1.Key Personnel. The following personnel are considered key personnel by the Government. Key Personnel shall be hired by prime contractor. Key personnel performing work under this contract shall have and maintain a license for the life of the contract. The contractor shall notify any changes in Key Personnel in writing to the COR and KO before the changes become effective. Upon notification of a vacancy of Key Personnel, the contractor has up to 15 calendar days to fill the position with an individual that meet or exceeds the license and experience requirements for that key position. Qualifications for all key personnel are listed below:

2.1.11.1.1.1 Contract Manager (CM). The Contractor shall provide a Contract Manager who is responsible for the performance of the work. The Contract Manager shall have full authority to act for the Contractor on all contract matters relating to daily operation of the contract. The Contract Manager shall be able to understand, speak, read, and write the English language. During Normal duty hours, Monday thru Friday, the CM shall respond within 30 minutes from the time notified by the Contracting Officer’s Representative (COR) to meet on the installation at the location specified by the COR. After duty hours and including weekends, and holiday, the CM shall respond within one (1) hour from the time notified by the COR to meet on the installation at the location specified by the COR. The CM shall have a minimum of two (2)-year experience as a CM in building repair and maintenance field.

2.1.11.1.1.2 Mechanical Engineer. The Mechanical Engineer shall have the valid license of Engineer General or 1st class Engineer of Air-Conditioning Refrigerating (공조냉동기계기사) issued by ROK Government with at least two (2) years of experience in the repair and maintenance of HVAC systems.

2.1.11.1.1.3 Industrial Engineer for Heating System. The Industrial Engineer shall have the valid license of the industrial or 2nd class engineer for heating system (보일러산업기사) issued by ROK Government with at least two (2) years of experience in the repair and maintenance of Boiler System.

2.1.11.1.1.4 Electrical Engineer. The Electrical Engineer shall have the valid license of electrical engineer general (전기기사) or 1st class engineer of electrical issued by ROK Government with at least two (2) years of experience in the electrical system.

2.1.11.1.1.5 Architectural Engineer. The Architectural Engineer shall have the valid license of architectural engineer general (건축기사) or 1st class engineer of Architecture issued by ROK Government with at least two (2) years of experience in the architectural field.

2.1.11.1.1.6 Gas System Engineer. The personnel performing work under this contract shall have a valid license of Engineer Gas (가스기사) issued by ROK Government. The Gas System Engineer shall have a minimum three (3) years of experience as a gas engineer.

2.1.11.1.1.7 Service Call Receptionist: The Service Call Receptionist shall be fluent in English Speaking/Listening to receive service call from customers and understand the service call procedure. The contractor shall provide sufficient number of service call receptionists and phone-lines to answer the phone within 4 rings.

2.1.11.1.2 Service Call Receptionist shall require a Common Access Card (CAC) to access General Fund Enterprise Business System (GFEBS) to input and update all service calls. Service Call Receptionist shall have required training to obtain CAC and GFEBS role. The Government will provide initial GFEBS training within five (5) working days after GFEB account issuance. The contractor shall have responsibility for additional GFEBS training during the life of this contract.

NOTE: Key personnel shall be individually staffed. Proposals will not be considered technically acceptable if the proposal(s) submitted has multiple licenses per person.

2.1.11.1.3 U.S. Residency Requirement. N/A

2.1.11.1.4 Qualification Standards. The prime contractor shall have at least three (3) years of experience in building maintenance or construction field at least KRW25,000,000,000(250억원) per year including HVAC, electrical, mechanical, architectural, & real property management service.

The Prime Contractor shall have licenses issued by ROK Government in;

1) Civil-Architectural Construction under Total Construction Business Registration (종합공사업 – 업종: 토목건축공사업), Architectural Construction under Total Construction Business Registration(종합공사업 – 업종: 건축공사업) or Facilities Maintenance and Management under Professional Construction Business Registration (전문건설업등록증 – 업종: 시설물유지관리업)

2) Electrical System Repair (전기 공사업)

3) Mechanical System Repair (기계설비공사업)

Note:

1) Electrical System Repair (전기 공사업), and Mechanical System Repair (기계설비공사업) can be substituted by subcontractor’s business license.

2) The prime contractor shall maintain licenses for the life of the contract. In case of the change/revision in title/type of license, the contractor shall submit the revised/changed license to the Contracting Officer and COR within seven (7) working days from the date the license change/revision.

2.1.11.1.5 Contractor Identification. The Contractor shall ensure all personnel be identified as a Contractor to distinguish themselves by wearing uniform or high visibility vest with company name from Government employees. The Contractor shall ensure all correspondence and reports produced are marked as Contractor products or that Contractor participation is disclosed.

2.1.11.1.6 Standards of Conduct. Contractor personnel’s conduct shall not reflect discredit upon the Government. The Contractor shall ensure all personnel present a professional appearance while working on the Government installation. The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance. The Contractor shall ensure all Contractor employees, providing services under this contract, conduct themselves and perform services in a professional, safe, and responsible manner. The Contractor shall remove, from the job site, any employee for reasons of misconduct or security. The Contractor shall ensure employee conduct complies with 41 USC 423, Procurement Integrity. The Contractor shall also ensure that no Contractor employees conduct political related activities or events on the installation.

2.1.11.1.7 Contractor Hiring Restrictions. The Contractor shall not hire or sub-contract with off duty or former Government employees whose employment would result in a conflict with AR 600-50, Standards of Conduct.

2.1.12 Business Relations. The Contractor shall successfully integrate and coordinate all activity needed to execute the requirements of this PWS. The Contractor shall manage the timeliness, completeness, and quality of problem identification to a degree acceptable to the Government. The Contractor shall provide to the COR/ACOR corrective action plans, timely identification of issues, and effective management of subcontractors within two (2) days or at a mutually agreed upon date. The Contractor shall ensure customer satisfaction and professional and ethical behavior of all Contractor and/or subcontractor personnel.

2.2 Work Management

2.2.1 Coordination. The Contractor shall schedule and coordinate with the COR/ACOR to minimize disruptions to the facility mission.

2.2.2 General Fund Enterprise Business System (GFEBS). GFEBS is the web-based asset and accounting system that is used as the key component for work that is performed on the Garrison. The Government will use GFEBS as a production scheduling and contract monitoring system for determining the status of work, maintenance, and repair expenditures against individual facilities, as well as minor construction and alteration (new work) project expenditures. The Government will establish and provide the Contractor with work center(s), activity types, and activity rates upon contract award. GFEBS is the official system of record for all Real Property Maintenance Activity (RPMA)

2.2.2.1 GFEBS Certification. The Contractor shall possess a working knowledge of GFEBS and shall complete GFEBS training modules provided by the Government within five (5) working days after GFEB account issuance. The Contractor shall provide certificates of completion for all roles required to perform the requirements of the position. The Contractor shall be responsible for GFEBS data entry and reporting.

2.2.2.2 Preventive Maintenance Orders (PMO). N/A

2.2.2.3 Operations Work Orders (OWO). The Contractor shall respond to and complete individual tasks related to OWOs. An OWO is recurring maintenance, cyclical in nature, outside of GFEBS scheduled PM, requested demand maintenance, or projects. PM performed under an OWO will migrate to a PMO in GFEBS.

2.2.3 GFEBS Support. All Demand Maintenance Orders (DMO), Preventive Maintenance Orders (PMO), Operational Work Orders (OWO), and Project Work Orders (PWO) shall be entered into the applicable modules in GFEBS within established timelines. The Contractor shall enter all approved Work Requests that have not been entered into GFEBS within thirty (30) days after contract award. The Contractor shall enter all labor and material costs into GFEBS within two (2) working days of the DMO or work phase completion. The Contractor shall input, correct errors, and maintain data in the GFEBS database management system. The Contractor shall use GFEBS to export data for reports.

2.2.3.1.1 Database Tasks/Requirements. The Contractor shall accomplish tasks to manage internal and external databases associated with activities created and documented in GFEBS, analyzing to continuously improve efficiency, effectiveness, and quality. The Contractor shall create PMOs and make changes to the GFEBS PMO maintenance plans, as directed by the COR/ACOR. The Contractor shall compile data on performance, prepare recurring and special reports, and respond to a variety of internal and external customer requests to include order creation, status, and general information. The Contractor shall review, verify, and provide feedback to stakeholders and leadership. The Contractor shall correct discrepancies on Labor and Equipment forms within the database prior to final GFEBS submission.

2.3 As-Builts and Geospatial Information System (GIS). N/A

2.3.1 Real Property Records Updates. N/A

2.3.2 GIS. N/A

2.3.3 GIS Support Services. N/A

2.3.4 GIS Files. N/A

2.3.5 Other Documents. N/A

2.4 Historic Property or Archaeological Site: N/A

2.4.1 Repair and Replacement. N/A

2.5 Special Requirements

2.5.1 Security

2.5.1.1 Access and General Protection/Security Policy and Procedures. The Contractor and all associated subcontractors’ employees shall comply with applicable installation, facility, and local security policies and procedures. The Contractor workforce shall comply with all personal identity verification (PIV) requirements as directed by Department of Defense (DOD), Headquarters Department of the Army (HQDA), and local policy. The COR/ACOR will request changes in Contractor security matters or processes if the Force Protection Condition (FPCON) at any individual facility or installation changes. Motor Vehicle Operators. Contractor’s personnel, whose tasks involve operation of any vehicles, shall possess a valid driver’s license, certificates, and permits applicable for the type and class of vehicle being operated.

2.5.1.2 Contractor Vehicle Registration. The Contractor shall submit required documents to register Contractor-owned or operated vehicles and trailers operating on the installation within 7 working days from the beginning of Phase-In Period for COR review and sponsor’s approval. Evidence of vehicle ownership and vehicle liability insurance must be presented upon application of vehicle registration.

2.5.1.3 The Contractor shall provide all information required for background checks to meet installation access requirements, to be accomplished by the installation Provost Marshall Office, Director of Emergency Services, or Security Office.

2.5.1.4 Physical Security: The Contractor shall safeguard all Government equipment, information, and property provided for Contractor use. The Contractor shall maintain a physical security checklist or log (e.g., Standard Form (SF) 701, Activity Security Checklist), which will be forwarded to the COR/ACOR, NLT the tenth (10th) of each month, following the month of surveillance. The Contractor shall secure Government facilities, equipment, and materials at the close of each work period.

2.5.2 Antiterrorism (AT)

2.5.2.1 iWATCH Training. The Contractor shall brief the local iWATCH program (training standards provided by the RA’s Anti-Terrorism Officer (ATO)) to all of the Contractor’s employees and associated subcontractors. This training is used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR/ACOR. The Contractor shall complete the training within thirty (30) calendar days of contract award and within five (5) calendar days of new employees commencing performance with the results reported to the COR/ACOR NLT thirty (30) calendar days from the beginning of phase-in Period.

2.5.2.2 AT Level I Training: This standard language is for contractor employees with an area of performance within an Army controlled installation, facility or area. All contractor employees, to include subcontractor employees, requiring access Army installations, facilities and controlled access areas shall complete AT Level I awareness training within thirty (30) calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within five (5) calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website: http://jko.jten.mil.

2.5.2.3 Access and general Protection/Security Policy and Procedures: Contractor and all associated sub-contractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contract or Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

2.5.2.3.1 For contractors that do not require CAC, but require access to a DoD facility or installation. Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

2.5.2.4 For contracts that require OPSEC Training. Per AR 530-1 Operations Security, the contractor employees must complete Level I OPSEC Awareness training. New employees must be trained within 30 calendar days of their reporting for duty and annually thereafter.

2.5.2.5 Pass and Identification. The Contractor shall ensure the pass and identification items (valid driver’s license, current vehicle registration, current vehicle inspection, and current insurance) required for the contract performance are obtained for contractor and non-government owned vehicles with the US Army Garrison Humphreys (USAG-H) Department of Emergency Services (DES) Visitor Center.

2.5.2.6 Operations Security (OPSEC). Contractor and all associated sub-contractor employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III), Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), and all other applicable background checking processing in accordance with (IAW) the United States Forces Korea (USFK) Military Police Installation Access Control Regulation 190-7, the status of forces agreement (SOFA), and all other theater regulations.

2.5.3 Safety. The Contractor shall safeguard and maintain all Government and Contractor property, as well as provide for the safety and well-being of personnel employed under this contract. The Contractor shall comply with AR 385-10, The Army Safety Program.

2.5.3.1 Safety Plan. The Contractor shall develop and implement a safety program for its employees. The Contractor shall submit the Safety Plan to the KO for review and acceptance within ten (10) days of commencement of work. Revisions shall be submitted five (5) calendar days prior to the effective date of change.

2.5.3.2 Occupational Safety and Health. The Contractor shall comply with the Occupational Safety and Health Administration (OSHA) standards. The Contractor shall comply with all applicable Federal, State, and local laws, regulations, and directives.

2.5.3.3 Accident investigations, reports, and logs: The safety plan shall include a copy of the contractor’s accident investigation reporting format, and logs. Report all accidents as soon as possible but not more than 30 minutes of accident occurrence to the Contracting Officer/Representative (KO/COR). The contractor shall thoroughly investigate the accident and submit the findings of the investigation along with appropriate corrective actions to the KO/COR in the accident investigation reporting format as soon as possible but no later than five (5) working days following the accident. Implement corrective actions as soon as reasonably possible. The accident investigation reporting format shall include at a minimum.

a. Contract number and contract name/description

b. Name of contractor

c. Date/Time of accident

d. Date report was completed.

e. Detail description of events that lead to the accident

f. Root cause of accident

g. Corrective action(s) to prevent recurrence.

The following require immediate accident notification and written accident report

a. A fatality

b. A permanent total or permanent partial disability

c. The hospitalization of three or more people resulting from a single occurrence.

d. Property damage of $200 or more

The Contractor shall immediately correct all safety deficiencies upon notification of the deficiencies by the COR/Alternate Contracting Officer’s Representative (ACOR)/ Quality Assurance Representative (QAR), and shall notify the COR of the corrective action to be taken.

2.5.4 Training, Physical Requirements, or other Expertise Required.

2.5.4.1 The Contractor shall ensure all Contractor’s employees and associated subcontractors are certified or licensed, as appropriate in South Korea, in the specific areas required by the South Korean National, Provincial, Municipal, or local governmental organizations. The Contractor shall ensure employees are certified or licensed in the appropriate areas required. The Contractor shall ensure all required documentation of certification or licensure for Contractor personnel are filed with the COR/ACOR within twenty-four (24) hours prior to employees commencing performance.

2.5.5 Environmental Requirements

2.5.5.1 Green Procurement. N/A

2.5.5.2 Reserved

2.5.5.3 Environmental Compliance. The Contractor shall comply with all Federal, State, local, and installation environmental laws, rules, plans, and policies. The Contractor shall use and store all materials, chemicals, and equipment used in the performance of services on the installation IAW with industry standards, local, State and Federal laws, and according to manufactures' recommendations. All solutions, chemicals and other potentially dangerous products must be stored in their original or labeled container or in vessel/containers in English and Hangul if not in the original container. The Contractor shall be financially responsible for all fines and associated costs for hazardous waste management, transportation, and disposal of waste due to the Contractor's non-compliance. The Contractor shall submit Safety Data Sheets (SDS) for approval on all materials, five (5) days before delivery of the material, to the COR/ACOR. The Contractor shall provide upon request from the COR/ACOR all required data to meet environmental-mandated reporting requirements (e.g., air emission data, hazardous material storage/usage, herbicide/pesticide usage, solid/hazardous waste generation). The Contractor shall provide data to meet reporting deadlines and during compliance inspections upon request from the COR/ACOR.

2.5.5.4 Spill Plan. The Contractor shall notify the COR/ACOR within one (1) hour, if the Contractor spills or releases any hazardous substances, i.e., substances listed in 40 CFR 302, Designation, Reportable Quantities, and Notification. The Contractor shall submit a Spill Plan to the COR for approval within thirty (30) days from the beginning date of Phase-In IAW Spill Prevention Control and Countermeasure Plan.

2.5.6 Contingency Plans: N/A

2.5.6.1 Reserved

2.5.6.2 Mobilization Contingency Plan. N/A

2.5.6.3 Disaster Contingency Plan. This plan shall establish procedures, identify personnel, document essential PWS disaster services and identify the means of maintaining essential PWS services during disasters. Disaster means natural disaster (e.g., earthquake, major storm, flash flood, or hurricane), utility outage, terrorist attack or other special circumstances identified by the Government. The Contractor shall submit a Disaster Contingency Plan within thirty (30) days from the beginning date of Phase-in.

2.5.6.4 Dispute Contingency Plan : N/A

2.5.6.5 Plan Updates. The Contractor shall update these plans as changes occur and shall submit a copy of the proposed plan to the KO for approval at least thirty (30) days prior to the proposed effective date of the updated plan.

2.6 Job Order Contract (JOC) Quality Assurance (QA)/Inspection Support : N/A

2.6.1 Project Support. N/A

3 Performance Requirements and Standards

3.1 High Level Objectives (HLO)

3.1.1 Performance Task Requirements, Standards and Acceptable Quality Levels (AQLs).

3.1.1.1 Damage Caused by Contractor. Damages caused by Contractor employees shall be repaired at no cost to the Government. The Contractor shall notify the COR/ACOR and return the damaged area to its previous condition. The Contractor shall furnish all labor, materials, and equipment to perform the repair work.

3.1.1.1.1 Damage Report. The Contractor shall submit a monthly damage report to the COR/ACOR that annotates the damage, corrective action, and date corrected.

3.2 Transition (Phase In/Phase Out). The Contractor shall prepare and submit a Phase In/Phase Out Plan to be implemented by the Contractor. The Contractor shall have key personnel on board, during four (4) Months transition period. The plan shall specify a training program and a date for transferring responsibilities for each division of work described in the plan. Contractor shall provide experienced staff during the phase-in and phase-out period to ensure all contract requirements will be met prior to start full performance.

3.2.1 Phase-In. This requirement includes a four (4) Months phase-in period from 1 Nov 2021 thru 28 Feb 2022. The contractor shall meet all requirements IAW the contractor’s phase-in plan and shall meet periodically with the government (COR) to assess progress. The contractor shall perform contract requirements the first day of contract full performance. Contract staffing readiness will include successful completion of PWS and requirements plus meeting contract. Government transition actions include, but are not limited to, processing the contract and contractor personnel for processing to access installations to perform contract services. There shall be no negative impact on scheduled performance due to contractor phase-in. The contractor will participate in a joint inventory of all property provided by the government. The joint inventory, property control plan and safety plan will be complete and accurate by final day of phase-in period. Prior to the start of performance, the contractor shall submit to the KO and COR, in writing, a list of all employees who will perform under this contract. The list shall include the full name of each employee and his/her position. In the event the incumbent is awarded the contract, phase in cost will not be allowed. During this time, the Contractor's management personnel will be permitted to observe any on-going operations, as coordinated by the COR. During the phase-in period, the Contractor shall, at a minimum, accomplish the following tasks during the phase-in period. See the below table for summary of Phase-In schedule:

Phase-In meeting with incumbent contractor (Initial Meeting: Within Seven (7) Calendar days after phase-in start) Within Seven (7) Calendar days after phase-in start

· Note: The contractor shall submit the written documents to explain the reason on task delay to the COR prior to due date of tasks listed in summary of Phase-In schedule.

3.2.1.1 Prepare for assumption on first date of full performance; assume full responsibility for all areas of operation.

3.2.1.2 Ensure that phase-in operations do not interfere with Government performance of essential services.

3.2.1.3 Mobilize, train, orient and in-process (vehicle registration, identification cards, licensing) the work force.

3.2.1.4 Develop a recruitment plan that provides for “full” manning level by the first date of full performance. The Contractor shall be 100% staffed for the first full day of contract performance.

3.2.1.5 Identify all personnel during phase-in, by position, functional area labor category, and certifications and be prepared for full performance at completion of phase-in.

3.2.1.6 Attend the pre-performance orientation briefings and on-site tour of facilities.

3.2.1.7 Provide all contract-required plans to the COR for review and comment on acceptability prior to the end of the Phase-In period.

3.2.2 Phase-Out: The contractor shall retain full responsibility for meeting contract requirements until completion of the contract. The contractor shall provide access to the sites and to all documentation generated as a result of performing services on this contract to the new contractor during the new contract phase-in period. The contractor shall conduct a joint inventory with the government of all sub hand-receipted equipment during the phase out period. The contractor shall certify the inventory after completion of each site inventory. The contractor shall be responsible for replacing missing items.

3.2.2.1 Phase out transition conference. The contractor shall participate in the phase out transition conference, and periodic follow on meetings, to begin phase out planning and to address the status and issues of the transition. The date and time of the conference will be determined by the government in coordination with the contractor.

3.2.2.2 Transition of data and items. During phase-out, the contractor shall also account for turn-in all cards, keys, and badges.

3.3 Contractor Manpower Reporting Application (CMRA).

3.3.1 Reporting Labor Hours. The Office of the Assistant Secretary of the Army (Manpower and Reserve Affairs) operates and maintains a secure Army data collection site where the Contractor shall report all Contractor manpower (including subcontractor manpower) required for performance of this contract. The Contractor shall completely fill in all the information in the format using the following web address: https://www.sam.gov.

The required information includes the following:

a. Names of the KO and COR;

b. Contract number, including task and delivery order number;

c. Beginning and ending dates covered by reporting period;

d. Contractor's name, address, phone number, e-mail address, identity of Contractor employee entering data;

e. Estimated direct labor hours (including subcontractors);

f. Estimated direct labor dollars paid this reporting period (including subcontractors);

g. Total payments (including subcontractors);

h. Predominant Federal Service Code (FSC) reflecting services provided by Contractor (and separate predominant FSC for each subcontractor if different);

i. Estimated data collection cost;

j. Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (RA) (the Army RA is responsible for providing the Contractor with its UIC for the purposes of reporting this information);

k. Locations where Contractor and subcontractors perform the work (specified by zip code in the U.S. and nearest city, country, when in an overseas location, using standardized nomenclature provided on website);

l. Presence of deployment or contingency contract language; and

m. Number of Contractor and subcontractor employees deployed in theater this reporting period (by country).

As part of its submission, the Contractor shall provide the estimated total cost incurred to comply with this reporting requirement.

Reporting period shall be the PoP not to exceed twelve (12) months ending thirty (30) September of each Government FY and must be reported by 31 October of each calendar year. The Contractor shall use a direct data transfer to the database server or fill in the fields on the website. The direct transfer is a format for transferring files from a Contractor’s system to the secure website without the need for separate data entries for each required data element at the website. The Contractor shall report the required information to the CMR system’s secure database.

The COR/ACOR is responsible for verifying that the Contractor has reported the required data.

4 Performance Requirement Summary (PRS) Matrix

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success

100% Inspection Daily verification confirmation by the COR/ACOR.

#6 The call operation center shall be operated 24 hours a day and 7 days a week and

The Contractor shall provide services IAW PWS, 9.1

Zero Deviation from performance standard (Risk assessed high risk) 100% Inspection

(Risk assessed high risk)

Zero Deviation from performance standard (Risk assessed high risk)

Zero Deviation from performance standard

100% Inspection

Re-Perform within one (1) day after notification from the COR

Validated Customer Complaint Re-Perform within one (1) day after notification from the COR

Zero Deviation from performance standard

100% Inspection

Re-Perform within one (1) day after notification from the COR

Re-submit within one (1) day after notification from the COR

Re-Perform within one (1) day after notification from the COR

Re-Perform within one (1) day after notification from the COR

Re-Perform within one (1) day after notification from the COR