Attachment 11- Historic ESS Maintenance Tracker.xlsx
XLSX spreadsheet 31 KB Posted
- Solicitation number
- W91QF426RA010
About this file
This is a historical maintenance tracker for Electronic Security Systems (ESS), Intrusion Detection Systems (IDS), and Closed-Circuit Television (CCTV) systems documenting support activities from March 2023 through March 2026 across multiple Fort Leavenworth facilities. The tracker records 200+ service incidents including motion sensor replacements, system reconfigurations, panel resets, reader troubleshooting, battery replacements, wiring repairs, and software updates. Notable major projects include the migration of access control systems from Lenel to C-Cure platforms at multiple locations (Headquarters 1 and 2, Joint Facility 1), implementation of two-factor authentication, VLAN reconfiguration for 14 cameras and 5 IDS panels, elevator access reconfiguration for restricted sections, and emergency lockdown system programming and testing. The tracker reflects ongoing operational maintenance with common issues including nuisance motion sensor alarms (requiring multiple replacement cycles), loss of communications following power outages, battery failures, card reader malfunctions, lock solenoid failures, and software synchronization problems between panels and servers.
The document demonstrates the scope and complexity of ESS/IDS/CCTV maintenance operations at Fort Leavenworth, recording labor hours expended per incident and noting coordination with contractors, physical security offices, IT departments, and external vendors such as C-Cure, NEC, and DPW. Critical system failures documented include extended downtime at University Campus facilities with database corruption issues requiring rewiring of multiple readers and server repairs, communications failures at Joint Facility 1 requiring AES radio backup diagnostics, and weather-related power outages causing widespread panel offline conditions across multiple installations. The tracker serves as a record of 200+ discrete maintenance activities supporting continuous operation of security infrastructure across garrison buildings and specialized facilities including SCIFs, training centers, dog facilities, and mission-critical spaces.
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Other files
| File | Type | Posted |
|---|---|---|
| Attachment 3_Sterilized Combined Equipment List (Updated 20260318).xlsx | XLSX spreadsheet | |
| Atachment 12- System ID Serial Numbers (20260318).xlsx | XLSX spreadsheet | |
| Solicitation Amendment W91QF426RA0100001 SF 30.pdf | ||
| ESS MS Ft. Leavenworth_QA.xlsx | XLSX spreadsheet | |
| Attachment 2 - Combined Deliverables and Project Schedule Requirements.xlsx | XLSX spreadsheet | |
| Attachment 6 - UFGS 28 10 05 - IDS.pdf | ||
| Solicitation - W91QF426RA010.pdf | ||
| Attachment 1 - Performance Requirements Summary (PRS) ESS.xlsx | XLSX spreadsheet | |
| Attachment 3- Sterilized Combined Equipment List.xlsx | XLSX spreadsheet | |
| Attachment 5 - Service Order Form.xlsx | XLSX spreadsheet | |
| Attachment 8 Draft DD 254 ESS Maintenance.pdf | ||
| Attachment 7 - TRADOC_928-R_Submittal_Form.pdf | ||
| Attachment 9-PPQ-ESS.pdf | ||
| Attachment 10- SCA Wage Determination.pdf | ||
| Attachment 4 - Service Log.xlsx | XLSX spreadsheet |
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ESS_IDS
| Electronic Security / IDS / CCTV Support Provided | ||||||||
| Date | Hours | ESS/IDS/CCTV | Requesting Organization | ISSUE | Work Performed | Notes | ||
| 3/24/23 | 10 | IDS | JOINT FACILITY 1 | Requested support to replace existing motion sensors | Motion Sensors Replaced and tested | Monitoring for reduction of nuisance alarms. | ||
| 4/4/23 | 5 | IDS | Garrison | Alarm Receivers throwing hardware substitution errors. | Researched the codes being generated. Identified a corrective action and effected a fix with the permission of Garrison PS office. | |||
| 4/5/23 | 1 | IDS | JOINT FACILITY 2 | Keypad Beeping - No notification from Dispatch | Responded to facility and corrected system trouble. | |||
| 5/19/23 | 2 | IDS | Garrison | Invalid Account Number | Identified incorrect account number coming from LRC facility. Notified Garrison PS office. At request of the PS office, attempted to gain access to the facility on 2 separate occations. LRC was not able to get someone to open the facility. Notified PS. | |||
| 6/2/23 | 3 | IDS | Garrison | Central Station Assessment | Assessed System V Receiver, retrieved IP & MAC Addresses, Downloaded and reviewed setup information. | Need Garrison IMO to install software on Server to allow management of System V Reciever. Then it can be configured to go online. | ||
| 6/23/23 | 4 | CCTV | HEADQUARTERS 1 | Reprogramming Cameras for VLAN | Reprogrammed 14 Cameras to new security VLAN | Coordinated with NEC and reprogrammed Cameras within CAC for new VLAN. | ||
| 6/23/23 | 2 | IDS | HEADQUARTERS 1 | Reprogramming IDS for VLAN | Reprogrammed 5 IDS Panels for new security VLAN | Coordinated with NEC and reprogrammed IDS within CAC for new VLAN. | ||
| 7/7/23 | 4 | ESS | MISSION TRAINING | Card Readers not working | Reset Readers in Building 46, & 61 | Showed Security Manager how to reset power/readers on panel. | ||
| 5/30/23 | 3 | IDS | DOG FACILITY | IDS at MWD Explosives Bunker | Identified issue (power outage) and contacted DPW for repair. Performed system test after power restored. | |||
| 7/11/23 | 2 | IDS | HEADQUARTERS 1 | IDS in CAC HQ down | Communications Board needed to be reset after power outage. Reset DATE/TIME. Conducted System Test. | |||
| 7/14/23 | 3 | IDS/FIRE | Garrison | Loss of communications IDS & Fire | Found communication loss with some Fire and Security Systems. Reported to PS Office and assisted in diagnosing cause so Garrison could fix the issue. | Issues with notification to end users with dispatch addressed again. | ||
| 7/18/23 | 15 | ESS | HEADQUARTERS 1 | Reconfigure Elevator Access to lock G3 Section | Reprogrammed Elevator setup in C-Cure server, assisted the elevator contractor in tracing and connecting output wiring. Completed Programming and set up all G3 personnel Access Credentials | Cost savings is based on estimate provided by C-Cure Contractor to perform work described. | ||
| 8/2/23 | 1 | ESS | SIM 2 | Loss of communication ESS Panel | Reset Panel | after power outage | ||
| 8/3/23 | 2 | ESS | MISSION TRAINING | ESS system locked up | Reset power and identified issue with batteries | after power outage | ||
| 8/4/23 | 1 | ESS | SIM 2 | Loss of communication ESS Panel | Reset Panel | after power outage | ||
| 8/4/23 | 1 | ESS | UNIVERSITY CAMPUS | Contractor having problems getting new card readers to read CAC. | Pulled CHUID info from Post C-Cure and sent to SSO | |||
| 8/11/23 | 6 | IDS | FCOE | System Design / Cost Estimate Barracks | Designed a minimal solution and IGCE for FCOE to assist with budgeting estimate for the Safe & Secure initiative | |||
| 8/22/23 | 2 | ESS | MISSION TRAINING | Some Cards Not Reading | Found that new cards are reading differently in Bridgepoint Readers. Trained security personnel in identifying proper ID numbers to input in C-Cure. | |||
| 8/22/23 | 1 | ESS | SIM 2 | Loss of communication ESS Panel | Reset Panel | |||
| 8/28/23 | 5 | ESS | UNIVERSITY CAMPUS | Contractor having problems getting new card readers to read CAC. | Worked with contractor to identify proper data format and input CHUID in C-Cure system. | |||
| 8/30/23 | 2 | ESS | FMPC | New users not able to access CAA | Panel was offline. Reset and tested system | |||
| 9/11/23 | 2 | IDS | DOG FACILITY | System not communicating | Coordinated with PS to get power restored to the bunker | Fuse in the transformer blown. No one notified of power outage on 9 Sept. Was not repaired until reported on Monday and contractor dispatched to fix power. | ||
| 9/18/23 | 1 | ESS | SIM 1 | Readers not working on a couple doors. | Reset Front Door Reader. Checked 2 others. | Found front door reader needed to be power cycled and possibly an issue with the tamper switch. Other readers are fine. Some CAC cards are not working wirelessly. Contact card works. | ||
| 9/19/23 | 2 | ESS | SIM 1 | 2 Readers need to be moved due to construction. | Moved 2 readers up to make room for wall panels. | |||
| 10/5/23 | 1 | ESS | MISSION TRAINING | Bad Batteries | Provided instruction to MCTP Security Manager on the correct procedures to verify and replace backup batteries. | |||
| 10/17/23 | 1 | IDS | HEADQUARTERS 1 | Loss of Communication | Restarted Panel due to network issue. | |||
| 10/17/23 | 2 | IDS/ESS | UNIVERSITY CAMPUS | Loss of Communication /Access Control | Restarted Panel due to network issue. Configured new prox cards for personnel | |||
| 10/17/23 | 1 | IDS | HEADQUARTERS 1 | Loss of Communication | Restarted Panel due to network issue. | |||
| 10/17/23 | 1 | ESS | SIM 2 | Panel Loss of Communication | Restarted Panel due to network issue. | |||
| 11/8/23 | 4 | ESS | T2COM TRAINING | Panel Loss of Communication | Reinstalled software, reconfigured/reset panel to factory, multiple attempt to restore communications. | Still not working | ||
| 11/9/23 | 3 | ESS | T2COM TRAINING | Panel Loss of Communication | Reinstalled software, reconfigured/reset panel to factory, multiple attempt to restore communications. | Still not working. Recommended getting Vendor in to repair system. Vendor came out and found the version of software needed patching as well. All working as of 19 Dec 2023. | ||
| 12/13/23 | 4 | IDS | JOINT FACILITY 1 & 2 | NUISANCE ALARMS | Replaced motion sensors on 2nd and 3rd floor (6 devices). | |||
| 12/19/23 | 2 | IDS | JOINT FACILITY 2 | NUISANCE ALARMS | Replaced additional motion sensor and traced room 305 (actually room 303) | |||
| 1/23/24 | 1 | IDS | Garrison | PMI and Functional Test | Checked system power and batteries, Updated Keypad Labels and performed full functional test of the system. | |||
| 1/29/24 | 2.5 | ESS | MISSION TRAINING | Reader on Rm 206 not accepting PINs | Disassembled and cleaned reader. Swapped with reader from security office. | Buttons 5 & 6 not consistency working. Attempted to clean contacts multiple times. Some succes but only worked for a few button presses. Ended up swapping readers from another room. | ||
| 1/30/24 | 1 | IDS | HEADQUARTERS 1 | System Trouble CG's Office Alarm | Restarted panel (power down/up) | |||
| 1/30/24 | 2.5 | IDS | HEADQUARTERS 1 | B322 System Trouble | Reset Panel & tested. Had to go to DES Dispatch to verify due to lack of access to the Central Station Software | |||
| 2/1/24 | 1 | IDS | HEADQUARTERS 1 | CG's Office sending frequent trouble alarms. | ||||
| 2/6/24 | 1 | IDS | HEADQUARTERS 1 | System Trouble CG's Office Alarm | Replaced batteries and checked system voltages | May need to run line to connect 4th floor keypad to 3rd floor power supply. | ||
| 2/6/24 | 3 | ESS | SIM 1 / SIM 2 | Implement 2 Factor Authentication | Reprogrammed 6 card readers at B45 and B73 | |||
| 2/12/24 | 2 | ESS | MISSION TRAINING | Problems with the unlock schedule | Found an old trigger that caused the unlock schedule to not work correctly. Also powered down the old IDS in B196. | |||
| 2/20/24 | 2 | ESS | SHARP | Access Control not working on OSA | Found that several readers were affected. Identified shorted wire at a door that was being worked on by a contractor the cause. | Was able to isolate the problem and get the system functional again. | ||
| 2/20/24 | 2.5 | IDS | SIM 1 | NUISANCE ALARMS | Tracked down the correct device and replaced with a used motion pulled from B48. | Recommend replacement of all motion sensors in the facility. | ||
| 2/23/24 | 1 | ESS | SHARP Academy | Panel Loss of Communication | Reset Panel and checked system | |||
| 2/23/24 | 1 | IDS | DOG FACILITY | Panel Loss of Communication | Replaced backup battery | |||
| 3/8/24 | 1 | IDS | HEADQUARTERS 1 | Troubles showing on main system supporting Secure Comms Room | Replaced batteries in main panel and sub panel (Command Conf Room). | |||
| 3/8/24 | 1 | ESS | SIM 1 | Main doors won't lock | Fuse blown on power supply. Swapped with unused output. | |||
| 3/11/24 | 3 | ESS | MISSION TRAINING | REX not functioning properly on new OSA. | Met with contractor and provided verification of C-Cure status to assist in troubleshooting. | Issue was unusual. Solution was to change wiring on resistor pack to 1K ohms and connect in series between REX and panel. Then set the supervision for 1K/2K NC. This resolved the problem. | ||
| 3/13/24 | 3 | IDS | SIM 1 | SCIF Nuisance Alarms | Moved 1 motion and bypassed the other until replacement devices are received. | |||
| 3/19/24 | 1 | ESS | COMMAND EXCELLENCE 2 | Card Reader Won't Accept PIN | Found one button stuck under the lip of the face plate. Adjusted and tested the buttons. | |||
| 3/21/24 | 1 | ESS | HEADQUARTERS 1 | Card Reader not reading CAC Cards | Reader bad. Swapped with reader from door not being used. | |||
| 3/22/24 | 1 | ESS | SIM 2 | Panel Loss of Communication | Reset the panel | |||
| 3/27/24 | 3 | ESS | SIM 1 | System Down | Started Process to rebuild the server and install the software. | |||
| 3/27/24 | 2 | IDS | JOINT FACILITY 2 | Defective Motion Sensors | Completed replacing remaining motion sensors. | |||
| 3/28/24 | 1 | ESS | CTCD | Panel Loss of Communication | Reset panel and diconnected batteries (they were dead and not taking a charge) | |||
| 3/28/24 | 1 | IDS | HEADQUARTERS 1 | Duress Button disabled | Replaced battery and checked system | |||
| 4/2/24 | 5 | IDS | JOINT FACILITY 2 | Replaced Remaining Motion Sensors | All motions now Bravo 5 (360) | |||
| 4/5/24 | 1 | ESS | SIM 1 | Reader not working | Swapped with a known good. Reader was bad. | |||
| 4/5/24 | 3 | IDS | SIM 1 | Motion Sensor Replacement | All motions now Bravo 5 (360) and zone labels updated | |||
| 5/13/24 | 3 | ESS | SIM 1 | Access Control System | Verified licensing issue and requested new license from SWH. New license received and tested. Working. | |||
| 5/14/24 | 3 | ESS | SIM 1 | Access Control System | Started system configuration and traced out locks & door switches. | |||
| 5/14/24 | 1 | ESS | SIM 1 | South Entrance door reader not working. | Tested and determined device was bad. Replaced with a spare onsite. Resolved the issue. | |||
| 5/15/24 | 4 | ESS | SIM 1 | Access Control System | Finished system configuration, created doors, clearances and personnel. Tested system functions (minor corrections completed). System now functional. Provided initial training to SCIF personnel. | |||
| 5/21/24 | 2 | ESS | SIM 1 | Access Control System | Readers reconfigured to send PIN to panel. Adjusted some programming and did additional training with the end users. | |||
| 5/22/24 | 1 | IDS | DOG FACILITY | IDS Loss of communication | Reset System and verified communication restored | |||
| 5/23/24 | 2 | IDS | T2COM TRAINING | IDS Loss of communication | Reset System and verified communication restored | After hours call. Customer called dispatch due to trouble light. Was told all o.k. Then Ernest Called me to notify of comms fail about 30 minutes later. Had to come in to reset panel before long weekend. | ||
| 5/28/24 | 1 | IDS | SIM 2 | IDS Loss of communication | Reset System and verified communication restored | |||
| 5/28/24 | 1 | IDS | SIM 1 | IDS Loss of communication | Reset System and verified communication restored | |||
| 5/28/24 | 1 | IDS | COMMAND EXCELLENCE 1 | IDS Loss of communication | Reset System and verified communication restored | |||
| 5/28/24 | 1.5 | ESS | COMMAND EXCELLENCE 2 | Access Control Panel Offline | Reset System and verified communication restored | 12v18AH Battery ruptured and not fuctional. Replaced with 12v7AH. Trouble getting access to NEC room required 2nd trip. | ||
| 5/28/24 | 1 | IDS | UNIVERSITY CAMPUS | IDS Loss of communication | Reset System and verified communication restored | |||
| 5/28/24 | 1 | IDS | RESIDENCE | System Troubles | Low Battery on 2 Glassbreaks and 1 door. Only able to replace batteries on Glassbreaks. | |||
| 5/29/24 | 2 | ESS | MISSION TRAINING | ADA Door not working | Troubleshot power supplies, system function and found the ADA Door Opener had power disabled. | |||
| 5/30/24 | 1 | IDS | DOG FACILITY | IDS Loss of communication | Reset System and verified communication restored | |||
| 5/31/24 | 1 | IDS | JOINT FACILITY 2 | IDS Loss of communication | Reset System and verified communication restored | DES did not notify premises. Call came from Ernest. | ||
| 6/10/24 | 1 | IDS | SIM 1 | Entry Delay Not Working | Re-aligned BMS | Door had been worked on by contractor - affected alignment. | ||
| 6/20/24 | 3 | IDS | SIM 2 | System Troubles | Replaced batteries on 73B and reprogrammed communicators on 73A & 73B. | |||
| 6/21/24 | 1 | IDS | SIM 2 | Network Trouble | Verified programming & switched RX1 & RX2 back. | |||
| 6/24/24 | 1 | ESS | COMMAND EXCELLENCE 2 | Reported that doors did not lock on weekend. | Checked system history & programming, no issues. Went to site and checked lock function. All o.k. Had the end user manually lock the door in C-Cure. Lock functioning o.k. Found that the door handle had been unlocked. Notified end user who is locating the key to lock the door. | |||
| 6/24/24 | 1 | IDS | JOINT FACILITY 1 | Network Trouble | Bad network cable. IT will replace cable. | |||
| 7/15/24 | 1 | ESS | MISSION TRAINING | ADA Door not working | Found that door was pushing on the lock. Adjusted the strike out so the door latch would no put pressure on it. Appears to be working now. | |||
| 7/15/24 | 1 | IDS | T2COM TRAINING | Motion Nuisance Alarms | Replaced 2 motion sensors | |||
| 7/15/24 | 1.5 | ESS | JOINT FACILITY 2 | Main door not working | Checked / swapped reader, reset panel, restarted computer. After eliminating other options, reviewed the programming. Found the door configuration was missing. It was deleted over the weekend. Likely and accident by new personnel working in the security office. Reconfigured the door. Now working. | |||
| 7/23/24 | 2 | ESS | SIM 2 | First Floor A Wing door not unlocking properly. | Verified activity in C-Cure. Went to site and troubleshot the door. Verified voltage to lock (panic latch retraction) for duration of unlock time. Lock would retract for a fraction of a second then relock. Appears to be a bad solinoid. Unable to repair. Advised security manager to submit a service request to an authorized vendor to get it repaired. | |||
| 7/29/24 | 2 | IDS | SIM 2 | IDS showing comms trouble. | Attempted to reprogram and reset panel. Additional work needed. | |||
| 7/30/24 | 1 | IDS | SIM 2 | IDS showing comms trouble. | Performed additional programming and testing. Problem appears to be corrected. | |||
| 8/21/24 | 2 | ESS | MISSION TRAINING | Main entrance won't lock. | Pulled cover for panic bar. Found the latch bolt spring was broken. Referred back to DPW. | Came in from telework day. | ||
| 9/6/24 | 1 | ESS | SIM 2 | First Floor A Wing iSTAR offline. | ||||
| 9/12/24 | 1 | ESS | SIM 2 | iSTAR offline | Reset panel. | |||
| 9/30/24 | 2 | ESS | T2COM TRAINING | Verify Preventative Maintenance and Provided SSR some training | ||||
| 10/1/24 | 2 | ESS | SIM 1 | Lobby door not locking properly. | Found duplicate schedule/event that was interfering with locking procedure. Removed duplicate event. | |||
| 10/15/24 | 1 | IDS | DOG FACILITY | IP Communicator not working | Reset communicator and verified function. | |||
| 10/25/24 | 1 | IDS | DOG FACILITY | IP Communicator not working | Reset communicator and verified function. | |||
| 10/25/24 | 1 | ESS | MISSION TRAINING | Readers not working on a couple doors. | Cycled power on the readers. | System may have wiring issue with power supplies. ADA door opener also not unlocking door when pressed. MCTP working with contractor for maintenance. | ||
| 10/25/24 | 1 | ESS | SIM 2 | Panel #2 Rm A122 not connecting | Worked with NEC to reset the port and also reset the panel. | |||
| 10/25/24 | 1 | ESS | SIM 1 | Door 1W not working | Cycled power on the reader. | |||
| 10/28/24 | 6 | IDS | JOINT FACILITY 1 | Loss of Communication | T-Link bad Ethernet Connector. AES unit not working properly. | More Work to be done on this. | ||
| 10/29/24 | 1 | IDS | JOINT FACILITY 1 | Loss of Communication | Attempted to reprogram some sections. Didn't work | More Work to be done on this. | ||
| 10/31/24 | 1 | IDS | JOINT FACILITY 1 | Loss of Communication | Removed O/C from backup AES routing and reset panel. | More Work to be done on this. | ||
| 10/31/24 | 0.5 | ESS | CTCD | Cardreader - North Door not working. | Reader bad. Likely damaged during storms the night before. | Need new reader. | ||
| 10/31/24 | 0.5 | ESS | DOG FACILITY | Doors didn't work during previous power outage. | Replaced 4 backup batteries for lock power supplies. Main panel still needs replacement battery. | |||
| 11/7/24 | 2 | IDS | JOINT FACILITY 1 | Loss of Communication | Worked on AES Radio Backup, reset AES, changed programming in main panel and performed testing. Main issues appear to be resolved. Need to check CONTACT ID format for zone info. | |||
| 12/10/24 | 1 | IDS | SJA | System Trouble | Battery old and not connected to panel. Replaced. | Performed test of panic buttons. Test successful. Button in courtroom was loose so I remounted it. | ||
| 12/17/24 | 1 | ESS | SHARP | Main entrance latch gets stuck | Frame mounted strike was out of alignment. Missing 1 screw and nut. Adjusted and tightened. Appears to be working. | Note: Door handle does not appear to retract the bolt all the way. May be a life safety issue. | ||
| 12/18/24 | 1 | IDS | UNIVERSITY CAMPUS | NUISANCE ALARMS | Main Double Doors periodically falsing. Drilled out the door to allow more clearance for the magnets. Monitoring for further issues. | |||
| 12/19/24 | 2 | ESS | MP DETACHMENT | No network Connection to CCURE Panel. | Ran new network cable from the panel to the comms room. Still need to terminate it. | |||
| 12/19/24 | 1 | ESS | HEADQUARTERS 1 | Door near elevator on the 1st floor of Sheridan not latching when closed. | Cleaned and lubricated the door latch (fixed). | |||
| 1/23/25 | 2 | ESS | UNIVERSITY CAMPUS | Multiple access control failures and possible database issues. | Met with contractor and started assessing system issues. Checked several readers and received information on past issues and what was done. Looked through the Lenel Server to assess data status and system function. | |||
| 1/30/25 | 3 | ESS | UNIVERSITY CAMPUS | Multiple access control failures and possible database issues. | Rewired 11 readers in 3 panels. Assessing possible improvements in function. | |||
| 1/31/25 | 1 | ESS | MP DETACHMENT | Reconnect Panel to Network | Terminated CAT 6 Cable in panel. Pending NEC connection in comms room. | |||
| 2/4/25 | 1 | ESS | MP DETACHMENT | Communications Not Working | Met with NEC personnel. They had it connected to the wrong port. | |||
| 2/4/25 | 1 | ESS | COMMAND EXCELLENCE 2 | North Keypdad not working | Keypad was locked up. Power cycled the reader. Fixed. | |||
| 2/7/25 | 6 | ESS | UNIVERSITY CAMPUS | Multiple access control failures and possible database issues. | Reqired 16 readers with the contractor. Database repair utility run and Debug file turned on to track Lenel activity. Found an issue with some of the end user "Time Zones". Implemented a correction and will monitor for improvement. Fixed the reader on the security manager's office (bad reader swapped with classroom). Combed through settings to identify other issues. Holding on additional changes until current fixes can be evaluated. All panels received downloads from the server to ensure systems is up to date with the database fix and configuration changes made today. | |||
| 2/7/25 | 5 | IDS | UNIVERSITY CAMPUS | Loss of Comms | Attempted to reset the panel several times. No success. | After hours / Weekend service | ||
| 2/8/25 | 4 | IDS | UNIVERSITY CAMPUS | Loss of Comms | Worked with NEC to reset the port and also reset the panel. | After hours / Weekend service | ||
| 2/10/25 | 1 | IDS | T2COM TRAINING | Not sending Close Reports | Checked programming. Unable to determine reason for failure to send. | |||
| 2/10/25 | 1 | ESS | MP DETACHMENT | Door Not Unlocking on valid card | Fuse blown on power supply. Swapped with unused output. | |||
| 2/10/25 | 2 | ESS | UNIVERSITY CAMPUS | MIFARE Cards Not Working | Attempted to build new CHUID profiles. Appears readers were not configured to accept MIFARE. | |||
| 2/21/25 | 7 | ESS | UNIVERSITY CAMPUS | Multiple access control failures and possible database issues. | Verified rewiring of card readers appears to successfully resolve intermittent issues with reader function. Traced schedule timing issues. Eventually found the panels were not getting time sync from server. Reconfigured for manual entry and pushed time updates from workstation. Resolved time lag in schedules. One panel went bad, was swapped with one from 3rd floor. | |||
| 2/25/25 | 2 | ESS | SJA | Reader on west end of building not working. | Bad reader. Swapped with functional one from Garrison PS office spares. | |||
| 2/27/25 | 2 | IDS | UNIVERSITY CAMPUS | System troubles | Identified low battery on suplemental power supply. Unable to locate panel. Will require a return service. | |||
| 2/27/25 | 1 | IDS | SJA | Panel throwing comms failure restores | Replaced defective battery in Wireless Mesh TX. Still getting signals (panel showing trouble on comms periodically). Will check programming on next call. | |||
| 2/28/25 | 6 | ESS | UNIVERSITY CAMPUS | Multiple access control failures and possible database issues. | Continued working issues. Rewired 25 doors today. | |||
| 3/4/25 | 1 | IDS | T2COM TRAINING | IDS showing low battery | Replaced battery on main panel and 5204 power supply | |||
| 3/5/25 | 2 | IDS | Installation-Wide | Multiple issues due to severe winter storm/blizzard/power outage | Provided support to SCIFS, OSAs and e911 PSAP to identify and clarify scope and extent of impacts | |||
| 3/5/25 | 2 | ESS | UNIVERSITY CAMPUS | Checking Back on CARL Library | Walked through facility with IT dept. Verified function and found possible bad reader on supply room. | |||
| 3/5/25 | 1 | IDS | JOINT FACILITY 1 | Communications Issue | AES panel kept sending runaway alarms. Reset panel. | |||
| 3/6/25 | 2 | IDS | JOINT FACILITY 1 | Communications Issue | Reprogrammed panel to be compatible with SIA and Contact ID. AES may have bad 7794. | |||
| 3/7/25 | 6 | ESS | UNIVERSITY CAMPUS | Multiple access control failures and possible database issues. | Worked with contractor to identify faulty panel. Swapped with panel from B102. Changed server and workstation Time Server to correct IP addresses. Panels still won't connect to time server. Rechecked several card readers identified as bad by the contractor. Fixed 3 of 4 by rewiring power and pushing firmware update. Fourth reader had water damage. With the card reader procedure identified, contractor now has all the procedures necessary to fully implement corrective action and stabilize the system. Will now only provide assistance as requested. | |||
| 3/7/25 | 1 | IDS | JOINT FACILITY 1 | Communications Issue | Replaced 7794. Cleared up some issues but still sending multiple "test" signals. | |||
| 3/10/25 | 1 | IDS | JOINT FACILITY 2 | Communications issue | Reset after NETMOD updates | |||
| 3/10/25 | 1 | IDS | JOINT FACILITY 1 | Communications Issue | Reset after NETMOD updates | |||
| 3/10/25 | 1 | ESS | SIM 1 | Communications Issue | Reset after NETMOD updates | |||
| 3/11/25 | 1 | IDS | JOINT FACILITY 1 | Communications Issue | Replaced battery in AES | |||
| 3/11/25 | 1 | ESS | CTCD | Communications issue | Reset after NETMOD updates | |||
| 3/11/25 | 2 | IDS/ESS | SIM 2 | Multiple panels offline | Reset Ccure Panels. IDS panel would not reconnect to network. | |||
| 3/11/25 | 1 | ESS | DOG FACILITY | Panel offline. | Unable to access comms room. Fixed sticky door while there. | |||
| 3/12/25 | 2 | IDS | SIM 2 | IDS in 73A not communicating. | Possible issue with alarm receiver. Correcting programming error that prevented the AES from being used by the IDS. | |||
| 3/12/25 | 0.5 | IDS | SWING SPACE | IDS activated by person going out emergency exit. | Helped dispatch get the alarm cleared. | |||
| 3/13/25 | 1 | IDS | T2COM TRAINING | Trouble On system | Cleared battery trouble but now has comms trouble. May be an alarm receiver. | |||
| 3/17/25 | 3 | ESS | UNIVERSITY CAMPUS | Access Control Down | Panel locked up. Was able to get it to restart after several attempts. Functionally tested all doors. | |||
| 3/17/25 | 1 | IDS | JOINT FACILITY 1 | Communications Issue | Reset panel and AES. Came back online after several attempts. | |||
| 3/17/25 | 1 | IDS/ESS | DOG FACILITY | Communications Issues | IDS and ESS were offline. Restarted both and both came back online. | |||
| 3/17/25 | 1 | IDS | SIM 2 | Communications Issue | AES dropped offline for 73A. Came back online once I openned the panel and connected the buttset to the communicator input. Unknown cause of comms interrup[tion. | |||
| 3/18/25 | 1 | ESS | MISSION TRAINING | Card Reader Not working | Power cycled the reader. May need to look at replacing the HID readers. Further evaluation needed. | |||
| 3/18/25 | 3 | IDS | SIM 2 | Communications Issues | Ongoing issues with 73A. Intermittent communications. Possible bad boards. | |||
| 3/19/25 | 2 | IDS | SIM 2 | Communications Issues | Replaced 9974 coms board in AES. Now working. Still have likely back TL-280. But system is functional. | |||
| 3/19/25 | 2 | IDS | UNIVERSITY CAMPUS | Communications Issues | System knocked off network due to NETMOD. Was able to get the system back online and communicating. Checked status of all sensitive facility IDS at e911 Dispatch. | ERROR:#REF! | FY24 COSTS/SAVINGS | |
| 3/21/25 | 2 | ESS | UNIVERSITY CAMPUS | Functional Test of Active Shooter Lockdown - Failed | Found that programmed Lockdown event was incorrectly built in the software. Reprogrammed the event and performed functional test - Successful. Will reschedule full test with Army U at a later date. | |||
| 3/21/25 | 1 | ESS | COMMAND EXCELLENCE 2 | Door Not Unlocking on valid card | Went to site and tested doors. No issues found. | |||
| 3/24/25 | 1 | IDS | T2COM TRAINING | Communications Issue | Reset after NETMOD updates | |||
| 3/24/25 | 1 | IDS | T2COM TRAINING | Communications Issue | Reset after NETMOD updates | |||
| 3/25/25 | 4.5 | ESS | HEADQUARTERS 2 | Converting Access Control from Lenel to C-Cure | Received equipment from Garrison/Physical Security (CAC equipment stored at Garrison). Identified/labelled wiring, removed old panel. Installed iSTAR PRO and started wiring panel. | |||
| 3/26/25 | 1 | ESS | T2COM TRAINING | Communications Issue | Reset after NETMOD updates | |||
| 3/26/25 | 1 | ESS | MP DETACHMENT | Communications Issue / Reader Loose | Reset after NETMOD updates. Reattached mounting box for reader (was installed incorrectly). | |||
| 3/26/25 | 1 | IDS | SJA | Duress buttion not communicating properly. | Replaced AES 7794. Communications restored. | |||
| 3/26/25 | 1 | ESS | UNIVERSITY CAMPUS | Lenel System unlock schedule issue. | Time is correct on the system. Found the Timezone was off 5 min. Corrected programming. Also reprogrammed lockdown event. Changed reader status from "Locked" to "Card Only". | |||
| 3/27/25 | 7 | ESS | HEADQUARTERS 2 | Swapping out Lenel for C-Cure | Changed out readers and connected all RDR wiring in the panel. | |||
| 3/28/25 | 5.5 | ESS | HEADQUARTERS 2 | Swapping out Lenel for C-Cure | Completed wiring panel and powered up the system. Pending Programming and Network Connection to finish system. | |||
| 3/31/25 | 5 | ESS | HEADQUARTERS 2 | Swapping out Lenel for C-Cure | Connected to network, programmed software, functional testing and troubleshooting. System fully functional. Minor work left. | |||
| 4/1/25 | 4.5 | ESS | HEADQUARTERS 2 | Swapping out Lenel for C-Cure | Final clean up and dressing wires in panel. System 12 volt power supply has a defective charging circuit for the batteries. Will likely need replacement. System needs new batteries (7 years old). | |||
| 4/4/25 | 1 | ESS | HEADQUARTERS 1 | Panel offline. | Reset after NETMOD update | |||
| 4/15/25 | 2 | ESS | JOINT FACILITY 1 | Migration of system to Installation Server. | Prepping for migration to Installation Server. Workstation setup. | |||
| 4/17/25 | 3 | ESS | MISSION TRAINING | SIPR Room not functional & Card reader on West door not working. | Found the door latch had been removed from the SIPR Room. Reinstalled and adjusted to allow the card access to function properly. Reset the West door reader | |||
| 4/18/25 | 1 | IDS | T2COM TRAINING | Nuisance Alarm on 2nd Mantrap Door | Checked system history and tested BMS function. Unable to locate an issue. Will watch this device and recommend replacement if it has another issue. POC also incorrectly entered his PIN too many times which locked out the keypad. | |||
| 4/18/25 | 1 | IDS | T2COM TRAINING | Trouble On system | Battery needed replacement. Looked at activity in Manitou, found that this system may need some programming correction (reported Account# 1A34 instead of 1034). | |||
| 4/23/25 | 4 | ESS | UNIVERSITY CAMPUS | Readers on Loading Doc, Front Door and Rare Books are not showing up in reports (since 21 MAR 2025). | Pushed Firmware updates and tested the doors. Initially couldn't find any problems but first firmware push failed on these readers. Resent one at a time and success. Found the readers were having trouble with PINs after reconnecting. It was a procedure change needed as well. All doors apprear to be functional now. | |||
| 4/23/25 | 1 | IDS | JOINT FACILITY 1 | Panel Trouble | Low battery. Replaced main panel battery. | |||
| 4/24/25 | 1 | IDS | SIM 1 | Nuisance Alarm Hall 143 motion | Checked device. Couldn't find any issues. Replaced batteries in the panel. | |||
| 4/24/25 | 2 | IDS | UNIVERSITY CAMPUS | Response Tests and Preventative Maintenance | ||||
| 4/24/25 | 2.5 | IDS | SIM 1 | Motion Detector Failure | Motion detector that falsed earlier in the morning failed by the end of the day. Caused another alarm. I had to respond in after hours to effect repairs. Motion detector replaced. | |||
| 4/28/25 | 1 | CCTV | JOINT FACILITY 2 | Reconnect Vetting Camera | Old monitor died and cable had been cut off. Put new connector on the cable and plugged it into a TV provided by the end user. | |||
| 4/28/25 | 2 | ESS | JOINT FACILITY 1 | Migration of system to Installation Server. | Started the process of building the system in C-Cure server. Panel, door contacts, REX, readers and doors all created. | |||
| 5/24/25 | 4 | IDS | T2COM TRAINING | Loss of Communications | Found that a power outage caused circuit breakers in the main power distribution closet to trip. Had to call in DPW to reset the power. Brought C-Cure, IDS and KeyGuard Systems back online. | |||
| 5/27/25 | 3 | ESS | UNIVERSITY CAMPUS | Four doors on 2nd floor not working. | Power outages from the weekend damaged the power supply for classrooms 2307-2310. | |||
| 5/30/25 | 2 | ESS | UNIVERSITY CAMPUS | Rechecked power supply & worked with contractor to clarify work to be completed | Isolated the suspected defective power supply from the door controllers. Retested everything. Power supply does not provide DC out and blows fuses with nothing connected to the output. | |||
| 6/4/25 | 1.5 | IDS | HEADQUARTERS 1 | CG's Aide's panic not working | Replaced battery and recycled power on main panel after test failed to report. Reset of the panel seemed to resolve the issue. | |||
| 6/5/25 | 3 | ESS | UNIVERSITY CAMPUS | Time on workstation off by 5 hours. | Checked log, server and panels, all on the correct time. Just the workstation that was off. Need ATSD to login to the workstation and reset the time/date. Also fixed a reader to the hall outside the SCIF. | |||
| 6/10/25 | 3 | ESS | JOINT FACILITY 1 | Migration of system to Installation Server. | Set up CHUID, Clearances and started migrating people. Also got admin login working. | |||
| 6/27/25 | 1.5 | ESS | COMMAND EXCELLENCE 2 | C-Cure offline after power outage | Reset panel. Had to involve NEC due to network issues. | |||
| 6/27/25 | 1.5 | IDS | JOINT FACILITY 1 | IDS Comms Fail | Power Outage. Restarted panel and provided training to security manager on C-Cure. | |||
| 6/29/25 | 9 | IDS | UNIVERSITY CAMPUS | Extended power outage and disruption of IDS | Found alarm receiver in B120 was not communicating signals. Worked with G2 and dispatch throughout the emergency. | |||
| 6/30/25 | 3 | IDS | UNIVERSITY CAMPUS | Worked with Physical Security Office to get alarm receiver back online | Receiver dropped time. Unknown cause. | |||
| 7/8/25 | 1 | ESS | SWING SPACE | Issue with west door | Unable to identify the problem. Seemed to be working . Will check back and check again. | |||
| 7/8/25 | 2 | ESS | UNIVERSITY CAMPUS | Doors not locking/unlocking on time | Found a panel not responding. Reloaded firmware. Also provided instruction on resetting the panel clocks. | |||
| 7/31/25 | 2 | ESS | SHARP | Configure and test Emergency Lockdown Cards | Initial programming did not work. Had to reconfigure the programming an function to meet organization requirements. | |||
| 7/31/25 | 2 | ESS | SWING SPACE | West Main Entry not unlocking. | Completely disassembled the latch retraction panic bar. Identified the solenoid is burned out. Will need to get repacement parts or contract repair out. Also found the left side of the double doors was not properly latching. It prevents the building from being secured at night. | |||
| 8/1/25 | 2 | ESS | MISSION TRAINING | Room 107 door not unlocking | Latch retraction was stuck. Was able to disassemble and reassemble the in-door lock assembly. Now functional. Second door on comms room had similar symptoms but the latch retraction mechanism was fuctional. It is just not unlocking. Will need support from DPW to remove lock core and check hardware. | |||
| 8/4/25 | 2 | ESS | MISSION TRAINING | Room 107 door not unlocking | Worked on the lock mechanism with DPW locksmith. I can see what it is happening but not sure why or how to fix. Locksmith getting a cost for replacement. | |||
| 8/6/25 | 1 | ESS | T2COM TRAINING | Door not unlocking long enough to let people in. | Door position switch is out of alignment. Unable to fix the root cause without removing the door. Reprogrammed the software to delay relocking 5 seconds. This fixed the problem. | |||
| 9/29/25 | 1 | IDS | SIM 1 | Trouble On system | Comms trouble. Reset panals. | |||
| 10/16/25 | 2 | ESS | FLKS | C-Cure Server Not Responding | Restarted server | Called in during Furlough | ||
| 10/24/25 | 4 | IDS | SIM 1 | OSA triggering multiple alarms | BMS on 2 East was in complete failure. No parts to replace it. Moved motion sensor from a portion of the building not using IDS. Installed Motion and rewired panel to have the motion protect the door and provide E/E delay. | |||
| 11/13/25 | 1 | IDS | HEADQUARTERS 1 | CG's office alarm LTT | Reset Panel | |||
| 11/14/25 | 1 | IDS | MISSION TRAINING | Loss of Comms | Reset Panel | |||
| 11/14/25 | 1 | IDS | MISSION TRAINING | IDS Trouble Light | Bad Battery. Replaced all 3 panel batteries. | |||
| 11/14/25 | 1 | IDS | DOG FACILITY | Loss of Primary Comms | Reset Panel | |||
| 11/24/25 | 1 | ESS | HEADQUARTERS 1 | SHERIDAN DOOR NOT WORKING | RESET READER | |||
| 11/24/25 | 1.5 | ESS | LESSONS LEARNED | Having trouble accessing SIPR Coms. Room. Reset the reader but it looks like the panel is offline. | Checked power, reset panel. | |||
| 11/24/25 | 1 | ESS | SIM 1 | Intermittent reads on 1W door. Checked/reset the reader but was working while there. Also getting intermitent troubles on IDS. Checking with DES/PS office. | ||||
| 11/25/25 | 1 | ESS | LESSONS LEARNED | Tried to reset panel. Shows defective USB card. | Working on replacement USB | |||
| 11.26.2025 | 2 | IDS | HEADQUARTERS 1 | CG AID DURESS BUTTON TRIGGERED | RESET BUTTON AND PANEL. PROVIDED TRAINING ON BUTTON USE TO PERSONNEL | |||
| 12/8/0225 | 1 | IDS | HEADQUARTERS 1 | TROUBLE WITH DURESS BUTTONS. | REPLACED BATTERIES AND RESET COMMUNICATOR ON PANEL. | |||
| 12/16/25 | 3 | IDS | HEADQUARTERS 1 | REPLACE KEYPADS | REMOVED TOUCHSCREEN AND REPLACED WITH LCD5500 | REDUCE POWER LOAD ON THE PANEL. | ||
| 1/8/26 | 3 | IDS | HEADQUARTERS 1 | DEMOLITION OF IDS IN STARRY CONF ROOM | REMOVED WIRING, CONDUIT AND UTILITY CAN IN THE MAIN CONFERENCE ROOM DUE TO CONSTRUCTION. | |||
| 1/22/26 | 2 | ESS | SIM 1 | Reader in B73 having trouble with keypad for PIN entry. | Attempted to swap with a reader NSC had. Neither worked. Tried swaping the pin-pad components. Finally swapped with another door that was working and doesn't need PIN. | |||
| 1/28/26 | 3 | ESS | HEADQUARTERS 1 | GRANT SALLY PORT DOOR NOT WORKING | No power to REX or doors. Checked panel. PS good Batteries bad. Replaced. Still not working. | |||
| 1/29/26 | 5 | ESS | HEADQUARTERS 1 | GRANT SALLY PORT DOOR NOT WORKING | Traced wires back from doors to panel. Hooked up batteries directly to locks (working). | |||
| 2/2/26 | 3 | ESS | HEADQUARTERS 1 | GRANT SALLY PORT DOOR NOT WORKING | Finally able to find intermediate power supply in 2nd floor Sprimkler Equipment Closet. Batteries and Power Supply bad. Was able to replace batteries and power supply. Used power supply salvaged (known good) from old system in B102. Fully tested and functional. Updated documentation in C-Cure. | |||
| 2/17/26 | 2 | IDS | UNIVERSITY CAMPUS | Front Door not clearing. | Responded in after hours and was able to get the door contact working. May need replacement in the future. | |||
| 2/18/26 | 2 | ESS | C-CURE SYSTEM UPDATE | Security certificates expiring | reconfigured software for host based certs | |||
| 2/20/26 | 3 | ESS | LESSONS LEARNED | Access Panels offline. | Was able to successfully update certs and get 2 panels online. 3rd panel is bad and needs replacement. Found burn marks on board traces. Likely the cause of SD card showing failure. | |||
| 2/24/26 | 1 | IDS | DOG FACILITY | IDS comms down. | Reset the panel. | |||
| 3/10/26 | 3 | ESS | LESSONS LEARNED | iSTAR panel in basement bad | End user acquired replacement. Board installed and configured. Programmed the new panel (including firmware updates). System back online and functional. | |||
| 3/13/26 | 6 | ESS | UNIVERSITY CAMPUS | Access control down | Panel certificate expired and computer received a power strike. Power cycled the computer and was eventually able to get it working. Panel required default and firmware update. After multiple attempts, panel came back online and was functioning when I left. |
File details come from the government source that posted it. Updated .