Attachment 1 - Performance Requirements Summary (PRS) ESS.xlsx

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Attached to
Electronic Security System (ESS) Maintenance and Service- Amend 0001
Solicitation number
W91QF426RA010
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This is a Performance Requirements Summary (PRS) document that outlines the performance objectives and acceptance criteria for an Electronic Security System (ESS) Maintenance and Service contract at Fort Leavenworth, Kansas. The contractor must maintain equipment inventory by submitting updated Equipment Deviation Lists monthly containing building numbers, locations, descriptions, quantities, and serial numbers, with 100% on-time compliance required. The contractor must also maintain a daily work log on a COR-accessible SharePoint site documenting the disposition of all warranty equipment with no more than two instances of missing or inaccurate data permitted monthly, and must complete all scheduled preventive maintenance within a ±5% variance of the approved schedule while submitting detailed PM reports within five business days of each month-end, with pass/fail scoring for non-compliance.

Additional service requirements include responding to service calls within established priority timelines (Priority 1 within 2 hours, Priority 2 within 3 hours, Priority 3 within 5 hours, and Priority 4 by next business day) with 95% monthly compliance, procuring and receiving parts for Priority 1 and 2 calls within pre-approved vendor timelines at 95% compliance, submitting an After-Hours Response Plan within 15 days of award with 2-hour on-site response capability for critical failures on a pass/fail basis, and submitting the annual Service Contract Reporting via SAM.gov by October 31st annually. The solicitation involves the Department of the Army Materiel Command Mission and Installation Contracting Command at Fort Eustis, with a mandatory site visit scheduled for March 17, 2026 at 1:30 PM CST at Fort Leavenworth Building 338, and questions must be submitted to Contract Specialist CPT Jazmin Burns no later than March 24, 2026.

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Text version

Sheet1

Performance Requirements Summary
Performance ObjectivePWS ReferencePerformance StandardAcceptable Quality Level (AQL)
EQUIPMENT INVENTORY1.1Submit updated Equipment Deviation List by the last Wednesday of each month. Conduct a quarterly review with the COR. List must contain building number, location, description, quantity, and serial numbers.100% of lists submitted on time and containing all required information.
Processing Warranty Equipment1.2Maintain a daily work log on the COR-accessible SharePoint site, documenting the disposition (e.g., onsite repair, pending delivery) of all equipment sent for warranty repair.The log must be 100% current and accurate for all warranty items. No more than 2 instances of missing or inaccurate data per month.
Preventive Maintenance (PM)1.3All scheduled PM must be completed within a +/- 5% variance of the approved schedule. A detailed PM report is due within five (5) business days after each month. Maintain an accurate software/license renewal log.Pass/Fail. Failure to complete PM within the variance, submit the report on time, or maintain the license log results in a "Fail" for the period.
Service Order Repairs5.4Respond to service calls within the established priority timelines (Priority 1: 2 hrs, Priority 2: 3 hrs, Priority 3: 5 hrs, Priority 4: Next business day). Submit a detailed CSO/service ticket upon completion.95% of all service calls must meet the specified response times for their priority level each month.
ESS Parts Management System5.5For Priority 1 and 2 service calls, procure and receive parts within the delivery times specified in the pre-approved vendor list. Maintain an updated vendor list.95%. The contractor must meet the required procurement/delivery timeline for 95% of all Priority 1 and 2 parts orders.
Unscheduled (After-Hours) Service and Repair5.6Submit After-Hours Response Plan within 15 days of award. A qualified technician must be on-site within 2 hours for the annual test and any actual after-hours critical failure.Pass/Fail. Failure to submit the plan on time or meet the 2-hour on-site response time results in a "Fail."
Service Contract Reporting (SCR)5.7Submit the annual SCR via SAM.gov no later than October 31 each year.Pass/Fail. The report must be submitted by the deadline.

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