Technical Exhibit - E - Customer Complaint Record.xlsx
XLSX spreadsheet 19 KB Posted
- Solicitation number
- W91QF425Q0004
About this file
This is a customer complaint record template form that would be used to document and track issues raised by customers regarding the laundry and dry cleaning services at Presidio of Monterey. The template includes fields for recording the date, time, location details, complainant information (name, email, phone), nature of the complaint, contractor's perspective, actions taken, and validation against contract requirements. The form requires signatures from both the contractor and Contracting Officer's Representative (COR) with corresponding dates, ensuring proper documentation and resolution of customer service issues.
The form relates to a solicitation (W91QF425Q0004) for off-site laundry and dry cleaning services at the Presidio of Monterey Logistics Readiness Center, which is a base plus four option years contract starting December 30, 2024. The Department of the Army Materiel Command Mission and Installation Contracting Command Fort Eustis is managing this commercial services procurement under NAICS code 812320 with a $7 million size standard.
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Text version
Customer Complaint Record
| Customer Complaint Record | Date: | ||
| Time: | |||
| Unit/Organization: | Building Number: | First Name: | |
| Last Name: | |||
| Email: | |||
| Phone Number: | |||
| Complaint: |
Contractor Perspective:
Actions taken by contractor:
Validation:
Contract Reference:
Contractor was informed: Date: Time:
Contractor Signature: COR Signature:
Date: Date:
File details come from the government source that posted it. Updated .