Attachment_1_-_AECSS_QASP.doc
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- Solicitation number
- W91CRB-19-R-0032
About this file
This document contains a Quality Assurance Surveillance Plan (QASP) for the U.S. Army Evaluation Center Support Services contract. The QASP outlines performance standards and inspection methods for contractor support to the Army Evaluation Center in areas such as test planning, data management, evaluation, analytical services, safety management, and property management. Key deliverables include status reports, data documentation, models and simulations, and property inventories. Performance is assessed against standards for timeliness, accuracy, completeness, and regulatory compliance. Inspections involve record reviews and work observations conducted by the Contracting Officer Representative with subject matter experts. Deficiencies require corrective action plans, and substandard work may result in reperformance at no cost to the government. The QASP provides a framework for continuous oversight of contractor performance to ensure requirements are met.
Attachment 1 - AECSS QASP
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Quality Assurance Surveillance Plan (QASP)
For
U.S. Army Evaluation Center
Support Services
31 Vision
1.1 Mission
3 Purpose 4 Authority 5 Roles and Responsibilities
5.1 Contracting Officer (KO)
5.2 Contracting Officer's Representative (COR)
5.3 Other Key Government Personnel
5.4 Contractor Representatives
5.5 Program/Project Manager
6 Performance Requirements and Method of Surveillance
6.1 Contract Surveillance
6.2 Surveillance Matrix
Appendix 1 - Performance Requirements Summary (Surveillance Matrix) Appendix 2 - Corrective Action Report (CAR) Appendix 3 - Customer Complaint Record Appendix 4 - Performance Assessment Report (PAR)
Quality Assurance Surveillance Plan (QASP) 1 Introduction The U.S. Army Evaluation Center (AEC) is the Army’s independent evaluator for all Cross Functional Teams’ (CFTs) and other programs’ Critical Technical Requirements and Critical Operational Issues and Criteria (COIC). AEC is lead agent to plan, direct and evaluate all required program testing. AEC is the focal point in test strategy development, system safety verification, and data analyses from early developmental consumer tests thru operational tests. AEC provides critical independent assessments on the effectiveness, suitability, survivability to include cyber and electronic warfare; safety of materiel solutions; and viability of emerging technologies and engineering change proposals in order to support major acquisition/fielding decisions including but not limited to acquisition milestones, materiel changes, and materiel releases.
1.1 Mission
Per General Order 13 dated October 1999, Director, U.S. Army Evaluation Center, is responsible for all assigned developmental and independent operational evaluation of Army materiel, information and acquisition systems, and reports to Commanding General, U.S. Army Test and Evaluation Command (ATEC). Restated, AEC is the trusted advisor to Army senior leadership, ensuring Soldiers receive operationally effective, suitable, survivable and safe equipment enabling Army readiness.
AEC is responsible for all assigned developmental and independent operational evaluation of Army materiel, information and acquisition systems, an inherently governmental mission. AEC assists the Chief of Staff of the Army decision making process by supporting Army Capabilities Integration Development System (A-CIDS) processes as well as supporting the Army Futures Command through the Cross Functional Team (CFT) concept. AEC evaluates operational effectiveness by determining if the system provides intended benefits to the Force. AEC determines impacts to readiness through Human Systems Integration (HSI), Unit Systems Integration (USI), and Army Systems Integration (ASI), DOTMLPF-P impacts, integrated suitability reviews (ISR) and operational suitability reviews (OSR) in partnership with the Deputy Assistant Secretary of the Army for Acquisition Policy and Logistics (DASA APL). AEC evaluates ballistics survivability and lethality missions, adversarial assessments/threat computer network operations, cooperative vulnerability and penetration assessments (CVPA), and electronic warfare (EW) (attack, support) countermeasures in support of the National Defense Authorization Act (NDAA) 2016 Section 1647, Establishment of Cybersecurity and Electromagnetic Affects (CEMA). AEC manages, plans, and executes Information Assurance (IA) operational assessments during annual Combatant Command and Army Service exercises in support of the congressionally mandated Office of the Secretary of Defense Director, Operational Test and Evaluation (OSD DOT&E) assessment, and performs the operational test agency (OTA) duties for the Ballistic Missile Defense System.
The U.S. Army Evaluation Center (AEC) is a subordinate activity of the U.S. Army Test and Evaluation Command (ATEC), the Army's independent Operational Test Agency (OTA), developmental tester, and evaluator. As the Army's independent evaluator, AEC's mission, in partnership with ATEC Test Centers and the U.S. Army Operational Test Command, is to provide essential information to decision-makers focusing on the effectiveness, suitability, survivability, and safety of assigned systems to include joint weapon systems where the Army is the Department of Defense (DoD) executive agent and all Army systems. AEC is organized by Directorate competencies with over 600 personnel that consist of Government Civilian, Military, and Contractors. About 20% of the personnel that make up AEC are support contractors.
2 Purpose
The purpose of the Quality Assurance Surveillance Plan (QASP) is to describe the systematic methods the Government will use to evaluate Contractor actions while performing the requirements as laid out in the Performance Work Statement (PWS) for the AEC Support Services (AECSS). The QASP provides a means for evaluating whether the Contractor is meeting the performance standards and acceptable quality levels identified in the PWS and identification of surveillance methods used to document the performance.
The QASP has been developed by Army Evaluation Center (AEC) to provide direction to personnel performing contract surveillance activities. Personnel performing surveillance to the contract terms and conditions and PWS requirements will periodically review the QASP throughout the life of the contract. The QASP establishes procedures on how this assessment/inspection process will be conducted. It provides details for a continuous oversight process as follows:
· What will be monitored
· How monitoring will take place
· Who will be conduct the monitoring
· How monitoring efforts and results will be documented
The contractor is responsible for implementing and delivering performance that meets contract standards using its Quality Control Plan. The QASP provides the structure for the government's surveillance of the contractor's performance to assure that it meets contract standards. It is the government's responsibility to be objective, fair and consistent in evaluating contractor performance.
The QASP is not part of the contract nor is it intended to duplicate the contractor's quality control plan. This QASP is a living document. Flexibility in the QASP is required to allow for an increase or decrease in the level of surveillance necessary based on contractor performance. The government may provide a copy of the QASP to the contractor to facilitate open communication. In addition, the QASP should recognize that unforeseen or uncontrollable circumstances might occur that are outside the control of the contractor. As a result, the QASP should ensure early identification and resolution of performance issues to minimize impact on mission performance.
3 Authority
Authority for issuance of this QASP is provided under Part 46 of the Federal Acquisition Regulation, Inspection of Services clauses, which provides for inspection, acceptance and documentation of the service called for in the contract or order. This acceptance is to be executed by the Contracting Officer or a duly authorized representative.
4 Roles and Responsibilities
The following personnel shall oversee and coordinate surveillance activities:
4.1 Contracting Officer (KO)
The KO shall ensure performance of all necessary actions for effective contracting and compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The KO shall also ensure the Contractor receives impartial, fair, and equitable treatment under this contract. The KO shall determine and document the final assessment of the Contractor's performance in the Government’s past performance tracking system.
Assigned KO:
Organization or Agency: U.S. Army Acquisition Command
Telephone:
Email:
4.2 Contracting Officer's Representative (COR)
The COR is responsible for providing continuous technical oversight of the Contractor's performance. The COR uses the QASP to conduct the oversight/surveillance process. The COR shall keep a Quality Assurance file that accurately documents the Contractor's actual performance. The purpose is to ensure the Contractor meets the performance standards contained in the contract. The COR is responsible for reporting early identification of performance problems to the KO. The COR is required to provide an annual performance assessment to the KO which will be used in documenting past performance. The QASP is the primary tool for documenting Contractor performance. The COR is not empowered to make any contractual commitments or to authorize any contractual change on the Government's behalf.
Assigned COR:
Organization or Agency: U.S. Army Test and Evaluation Command
Telephone:
Email:
4.3 The Technical Monitor(s)
A representative from the requiring activity that provides detailed technical oversight of the Contractor’s performance and reports his or her findings to the COR in a timely, complete, and impartial fashion to support the COR’s administration activities. Any changes that the Contractor deems may affect contract, price, terms, or conditions shall be referred to the Contracting Officer for action. Technical monitors may include performance monitors, inspectors, technical experts, or others who provide information that helps the COR monitor Contractor performance.
4.4 Contractor Representatives
The following employees of the Contractor serve as the Contractor's Program Manager and Task Manager for this contract. (Complete this section after the contract award)
Program Manager: <upon award, enter name>
Telephone: <enter number>
Email: <enter address>
Task Manager - <upon award, enter name>
Telephone: <enter number>
Email: <enter address>
Other Key Contract Personnel: <upon award, enter name or delete these lines if not applicable>
Title: <enter title>
Telephone: <enter number>
Email: <enter address>
4.5 Program/Project Manager
The PM provides primary program oversight, nominates the COR, ensures the COR is trained before performing any COR duties, and supports the COR's performance assessment activities. While the PM may serve as a direct conduit to provide Government guidance and feedback to the Contractor on technical matters, they are not empowered to make any contractual commitments or any contract changes on the Government's behalf.
Assigned PM: <enter name>
Organization or Agency: <enter organization or Agency name>
Telephone: <enter number>
Email: <enter address>
5 Performance Requirements and Method of Surveillance
This section describes the special requirements for this effort. The following sub-sections provide details of various considerations on this effort.
5.1 Contract Surveillance
The goal of the QASP is to ensure that Contractor performance is effectively monitored and documented. The COR's contribution is their professional, non-adversarial relationships with the KO, PM and the Contractor, which enables positive, open and timely communications. The foundation of this relationship is built upon objective, fair, and consistent COR evaluations of Contractor performance against contract requirements. The COR uses the methods contained in this QASP to ensure the Contractor is in compliance with contract requirements. The COR function is responsible for a wide range of surveillance requirements that effectively measure and evaluate the Contractor's performance. Additionally, this QASP is based on the premise that the Contractor, not the Government, is responsible for management and QC/QA actions to successfully meet the terms of the contract.
5.2 Performance Requirements Summary (Surveillance Matrix)
The Performance Requirements Summary or Surveillance Matrix is the list of performance objectives and standards that must be performed by the Contractor. This matrix details the method of surveillance the COR will use to validate and inspect these performance elements. Inspection of each element will be documented in the COR file.
Performance objectives define the desired outcomes. Performance Standards define the level of service required under the contract to successfully meet the performance objective. The inspection methodology defines how, when, and what will be assessed in measuring performance. The Government performs surveillance, using this QASP, to determine the quality of the Contractor's performance as it relates to the performance element standards. The Program Requirements Summary should be used to form the foundation of the COR's inspection checklist.
In evaluating the quality of the Contractor’s performance, the following performance ratings may be used.
Performance
Rating Criteria
| Excellent / Outstanding |
| Performance meets contractual requirements and exceeds many to the Government’s benefit. The contractual performance of the element or sub-element being assessed was accomplished with no problems and Contractor actions were highly effective. |
| Very Good |
| Performance meets contractual requirements and exceeds some to the Government’s benefit. The contractual performance was accomplished with few minor problems for which corrective actions taken by the Contractor were effective. |
| Good |
| Performance meets contractual requirements. The contractual performance contains some minor problems for which corrective actions taken by the Contractor were satisfactory. |
| Marginal |
| Performance does not meet some contractual requirements. The contractual performance reflects a serious problem for which the Contractor has not yet identified corrective actions. The Contractor’s proposed actions appear marginally effective or were not fully implemented. |
| Unsatisfactory |
| Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance contains serious problem(s) for which the Contractor’s corrective actions appear or were ineffective. |
Appendix 1 – Performance Requirements Summary (Surveillance Matrix)
| Statements |
| Standards/AQLs |
| Inspections |
| Ratings |
3. Contract Reporting Requirements
3.1.1 Contractor Personnel Roster
Deliverables:
A0001 Contractor Personnel Roster STD: Accurate and timely test support within schedule and milestones as requested by the Government.
AQL: 100% compliant with all regulations.
What: Records and documents.
How: Periodic review or random inspection.
Who: TM or COR
Incentive: Deficiencies shall be corrected immediately or at another interval specified by the Government at no additional cost to the Government.
Standard(s): Inspection applies to all standards.
What: Substantiated complaints.
How: Monthly review of feedback.
Who: TM or COR
Incentive: Rework needed due to contractor negligence or error will be accomplished at no additional cost to the government.
Standard(s): Inspection applies to all standards.
What: Visually observe operations.
How: Random intervals.
Who: TM or COR
Incentive: Deficiencies shall be corrected within 48 hours at no additional cost to the Government.
Standard(s): Inspection applies to all standards.
3.1.2 Contractor Status reports
A0002 Contract Status Reports STD: Accurate and timely support within schedule and milestones as requested by the Government.
AQL: 100% compliant with all regulations.
What: Records and documents.
Who: TM or COR
Incentive: Deficiencies shall be corrected immediately or at another interval specified by the Government at no additional cost to the Government
Standard(s): Inspection applies to all standards.
What: Substantiated complaints.
How: Monthly review of feedback.
Who: TM or COR
Incentive: Rework needed due to contractor negligence or error will be accomplished at no additional cost to the government.
Standard(s): Inspection applies to all standards.
What: Visually observe operations.
How: Random intervals.
Who: TM or COR
3.1.3 Contract Funds Status Report
Deliverable:
A0003 Contract Funds Status Report STD: Accurate, complete and timely support of tasks and functions as directed by the Government.
AQL: 100% compliant with all procedures and applicable regulations.
What: Records and documents.
Who: TM or COR
Incentive: Deficiencies shall be corrected immediately or at another interval specified by the Government at no additional cost to the Government
Standard(s): Inspection applies to all standards.
What: Substantiated complaints.
How: Monthly review of feedback.
Who: TM or COR
Incentive: Rework needed due to contractor negligence or error will be accomplished at no additional cost to the government.
Standard(s): Inspection applies to all standards.
What: Visually observe operations.
How: Random intervals.
Who: TM or COR
3.1.4 Cost and Performance Report
A0015
STD: Accurate, complete and timely support of tasks and functions as directed by the Government.
AQL: 100% compliant with all procedures and applicable regulations.
What: Records and documents.
How: Monthly review or random inspection.
Who: KO or COR
Incentive: Deficiencies shall be corrected immediately or at another interval specified by the Government at no additional cost to the Government
Standard(s): Inspection applies to all standards.
What: Substantiated complaints.
How: Monthly review of feedback.
Who: TM or COR
Incentive: Rework needed due to contractor negligence or error will be accomplished at no additional cost to the government.
4.0 Performance Requirements
4.1 T&E Support
The Contractor shall support planning, development, and execution efforts for test and evaluation.
Deliverables:
A0004 Reports and Briefings
A0005 Mission Scenarios
STD: Tasks assigned in support of T&E planning shall be accurate to the system, test, evaluation and Government SME documentation and intent.
AQL: Acceptable performance of task requires the contractor to meet at a minimum 95% accuracy and completeness with correction to 100% upon identification of deficiencies, executed within specified timelines.
STD: Provide comprehensive documentation for assigned tasks.
AQL: Acceptable performance of task requires the contractor to meet at a minimum 95% accuracy and completeness with correction to 100% upon identification of deficiencies, executed within specified timelines.
STD: Identify any deficiencies associated with the test and/or evaluation planning.
AQL: Acceptable performance of task requires the contractor to meet at a minimum 95% accuracy and completeness with correction to 100% upon identification of deficiencies, executed within specified timelines.
STD: Maintain communication with COR and Government SMEs and ensure products are coordinated with other program activities.
AQL: Acceptable performance of task requires the contractor to meet at a minimum 95% accuracy and completeness with correction to 100% upon identification of deficiencies, executed within specified timelines.
STD: Complete actions within specified deadlines.
AQL: Acceptable performance of task requires the contractor to meet at a minimum 95% accuracy and completeness with correction to 100% upon identification of deficiencies, executed within specified timelines.
STD: Conform with regulations and pamphlets (DoD, Army, ATEC) and other references as defined in TOs.
AQL: Acceptable performance of task requires the contractor to meet at a minimum 95% accuracy and completeness with correction to 100% upon identification of deficiencies, executed within specified timelines.
What: Support to Test and Evaluation (T&E)
How: As needed, the COR with assistance from the Government SME will inspect Contractor deliverables and work status.
Who: The Contracting Officer Representative (COR) in collaboration with the Government Subject Matter Expert (SME).
Incentive: If the support for planning of the test and evaluation is not complete, is incorrect or is unsatisfactory, the Contractor will develop a cure plan to avoid further substandard work and re-perform the work at no additional cost or fee to the Government.
Standard(s): Inspection applies to all standards
| Statements |
| Standards/AQLs |
| Inspections |
| Ratings |
4.2 Data and Database Management Support
The Contractor shall provide database and data management support for tests and evaluations.
Deliverables:
A0004 Reports and Briefings
A0008 Data Documentation and Architecture
A0009 Data Management Tools
A0010 Data Analysis and Visualization STD: Utilize ATEC specified tools.
AQL: Acceptable performance of task requires the contractor to meet at a minimum 95% accuracy and completeness with correction to 100% upon identification of deficiencies, executed within specified timelines.
STD: Complete actions within specified deadlines.
AQL: Acceptable performance of task requires the contractor to meet at a minimum 95% accuracy and completeness with correction to 100% upon identification of deficiencies, executed within specified timelines.
STD: Processes shall be repeatable with consistent results.
AQL: Acceptable performance of task requires the contractor to meet at a minimum 95% accuracy and completeness with correction to 100% upon identification of deficiencies, executed within specified timelines.
STD: Must be ATEC supportable.
AQL: Acceptable performance of task requires the contractor to meet at a minimum 95% accuracy and completeness with correction to 100% upon identification of deficiencies, executed within specified timelines.
STD: If database is connected to the network, meets Department of the Army (DA) compliance.
AQL: Acceptable performance of task requires the contractor to meet at a minimum 95% accuracy and completeness with correction to 100% upon identification of deficiencies, executed within specified timelines.
STD: Data authentication must be IAW Data Authentication Group (DAG) operations described in Department of the Army (DA) Pamphlet (PAM) 73-1 (para 6-50).
AQL: Acceptable performance of task requires the contractor to meet at a minimum 95% accuracy and completeness with correction to 100% upon identification of deficiencies, executed within specified timelines.
STD: Analysis shall accurately capture findings from data.
AQL: Acceptable performance of task requires the contractor to meet at a minimum 95% accuracy and completeness with correction to 100% upon identification of deficiencies, executed within specified timelines.
STD: Conform with regulations and pamphlets (DoD, Army, ATEC) and other references as defined in TO.
AQL: Acceptable performance of task requires the contractor to meet at a minimum 95% accuracy and completeness with correction to 100% upon identification of deficiencies, executed within specified timelines.
STD: Maintain communication with COR and Government SMEs and ensure products are coordinated with other program activities.
AQL: Acceptable performance of task requires the contractor to meet at a minimum 95% accuracy and completeness with correction to 100% upon identification of deficiencies, executed within specified timelines.
What: Databases and data management work
How: As needed, the COR with assistance from the Government SME will inspect Contractor deliverables and work status.
Who: The Contracting Officer Representative (COR) in collaboration with the Government Subject Matter Expert (SME).
Incentive: If the work or support is not completed as specified, according to standards, is incorrect or is unsatisfactory, the Contractor will develop a cure plan to avoid further substandard work and re-perform the work at no additional cost or fee to the Government.
| Statements |
| Standards/AQLs |
| Inspections |
| Ratings |
4.3 Evaluation, Analytical and Verification Support
The Contractor shall conduct evaluation, analytical, and verification support for tests, evaluations, and special projects.
Deliverables:
A0004 Reports and Briefings
A0007 Verification, Validation and Accreditation Documents
A0010 Data Analysis and Visualization STD: Completes actions within specified deadlines.
AQL: Acceptable performance of task requires the contractor to meet at a minimum 95% accuracy and completeness with correction to 100% upon identification of deficiencies, executed within specified timelines.
STD: Utilize ATEC specified format.
AQL: Acceptable performance of task requires the contractor to meet at a minimum 95% accuracy and completeness with correction to 100% upon identification of deficiencies, executed within specified timelines.
STD: Accurately represents analysis and meets professional standards.
AQL: Acceptable performance of task requires the contractor to meet at a minimum 95% accuracy and completeness with correction to 100% upon identification of deficiencies, executed within specified timelines.
What: Evaluation, analysis, verification, reporting and associated work
How: As needed, the COR with assistance from the Government SME will inspect Contractor deliverables and work status.
Who: The Contracting Officer Representative (COR) in collaboration with the Government Subject Matter Expert (SME).
Incentive: If the work or support is not completed as specified, according to standards, is incorrect or is unsatisfactory, the Contractor will develop a cure plan to avoid further substandard work and re-perform the work at no additional cost or fee to the Government.
| Statements |
| Standards/AQLs |
| Inspections |
| Ratings |
4.4 Methodologies, Studies, and Analysis.
The Contractor shall assist, conduct, and develop new and refined methodologies, studies, and analysis for tests and evaluations.
A0004 Reports and Briefings
STD: Policies can be implemented and executed.
AQL: Acceptable performance of task requires the contractor to meet at a minimum 95% accuracy and completeness with correction to 100% upon identification of deficiencies, executed within specified timelines.
STD: Conform with regulations and pamphlets (DoD, Army, ATEC) and other references as defined in TOs.
AQL: Acceptable performance of task requires the contractor to meet at a minimum 95% accuracy and completeness with correction to 100% upon identification of deficiencies, executed within specified timelines.
STD: Complete actions within specified deadlines.
AQL: Acceptable performance of task requires the contractor to meet at a minimum 95% accuracy and completeness with correction to 100% upon identification of deficiencies, executed within specified timelines.
STD: Identify and implement effective methodologies.
AQL: Acceptable performance of task requires the contractor to meet at a minimum 95% accuracy and completeness with correction to 100% upon identification of deficiencies, executed within specified timelines.
What: Methodologies, studies, analysis and associate work
How: As needed, the COR with assistance from the Government SME will inspect Contractor deliverables and work status.
Who: The Contracting Officer Representative (COR) in collaboration with the Government Subject Matter Expert (SME).
Incentive: If the work or support is not completed as specified, according to standards, is incorrect or is unsatisfactory, the Contractor will develop a cure plan to avoid further substandard work and re-perform the work at no additional cost or fee to the Government.
| Statements |
| Standards/AQLs |
| Inspections |
| Ratings |
4.5 Scientific and Technical Services.
The Contractor shall assist, develop, and conduct scientific and technical services for test and evaluation.
Deliverables:
A0004 Reports and Briefings
A0005 Mission Scenarios
A0006 Models, Simulations and Stimulations
A0007 Verification, Validation and Accreditation Documents
A0010 Data Analysis and Visualization
A0011 Training Materials STD: Complete actions within specified deadlines.
AQL: Acceptable performance of task requires the contractor to meet at a minimum 95% accuracy and completeness with correction to 100% upon identification of deficiencies, executed within specified timelines.
STD: Documents meet ATEC style and format requirements as specified in ATEC Regulation 73-1.
AQL: Acceptable performance of task requires the contractor to meet at a minimum 95% accuracy and completeness with correction to 100% upon identification of deficiencies, executed within specified timelines.
STD: M&S VV&A work is IAW ATEC PAM 73-21, ATEC regulation 73-21, DA PAM 5-11, MIL STD 3022, and DoD VV&A Recommended Practices Guide.
AQL: Acceptable performance of task requires the contractor to meet at a minimum 95% accuracy and completeness with correction to 100% upon identification of deficiencies, executed within specified timelines What: Scientific and technical services and associate work
How: As needed, the COR with assistance from the Government SME will inspect Contractor deliverables and work status.
Who: The Contracting Officer Representative (COR) in collaboration with the Government Subject Matter Expert (SME).
Incentive: If the work or support is not completed as specified, according to standards, is incorrect or is unsatisfactory, the Contractor will develop a cure plan to avoid further substandard work and re-perform the work at no additional cost or fee to the Government.
| Statements |
| Standards/AQLs |
| Inspections |
| Ratings |
4.6 Test and Safety Management.
The Contractor shall support test and safety management for activities.
Deliverables:
A004 Reports and Briefings
STD: Complete actions within specified deadlines.
AQL: Acceptable performance of task requires the contractor to meet at a minimum 95% accuracy and completeness with correction to 100% upon identification of deficiencies, executed within specified timelines.
STD: Comply with AR 385-10, DA PAM 385-16, DA PAM 385-30, MIL-STD 882E and other appropriate regulations as applicable.
AQL: Acceptable performance of task requires the contractor to meet at a minimum 95% accuracy and completeness with correction to 100% upon identification of deficiencies, executed within specified timelines.
STD: ATEC specified format.
AQL: Acceptable performance of task requires the contractor to meet at a minimum 95% accuracy and completeness with correction to 100% upon identification of deficiencies, executed within specified timelines.
STD: Maintain accurate progress and status reports.
AQL: Acceptable performance of task requires the contractor to meet at a minimum 95% accuracy and completeness with correction to 100% upon identification of deficiencies, executed within specified timelines.
STD: Utilize AEC specified tools.
AQL: Acceptable performance of task requires the contractor to meet at a minimum 95% accuracy and completeness with correction to 100% upon identification of deficiencies, executed within specified timelines.
STD: Maintain communication with COR and Government SMEs and ensure products are coordinated with other program activities.
AQL: Acceptable performance of task requires the contractor to meet at a minimum 95% accuracy and completeness with correction to 100% upon identification of deficiencies, executed within specified timelines.
What: Test and safety management activities and associated work
How: As needed, the COR with assistance from the Government SME will inspect Contractor deliverables and work status.
Who: The Contracting Officer Representative (COR) in collaboration with the Government Subject Matter Expert (SME).
Incentive: If the work or support is not completed as specified, according to standards, is incorrect or is unsatisfactory, the Contractor will develop a cure plan to avoid further substandard work and re-perform the work at no additional cost or fee to the Government.
| Statement |
| Standards/AQLs |
| Inspections |
| Ratings |
5.42 Government Furnished Property (GFP)/Contractor Acquired Property (CAP) The contractor shall manage GFP IAW Parts 45 and 52 of the FAR.
A0012 Government Property
(GFP and CAP) Report STD: Accurate, complete and timely support of tasks and functions as directed by the Government.
AQL: 100% compliant with all procedures and applicable regulations
What: Records and documents.
How: Periodic review or random inspection.
Who: TM or COR
Incentive: Deficiencies shall be corrected immediately or at another interval specified by the Government at no additional cost to the Government
Standard(s): Inspection applies to all standards.
What: Substantiated complaints.
How: Monthly review of feedback.
Who: TM or COR
Incentive: Rework needed due to contractor negligence or error will be accomplished at no additional cost to the government.
Standard(s): Inspection applies to all standards.
What: Visually observe operations.
How: Random intervals.
Who: TM or COR
| Statement |
| Standards/AQLs |
| Inspections |
| Ratings |
5.46 Transition.
The contractor shall follow the transition plan submitted as part of the proposal and keep the Government fully informed of status throughout the transition period.
Deliverables:
A0013 Phase-In Report
A0014 Phase-Out Report STD: Accurate, complete and timely support of tasks and functions as directed by the Government
AQL: 100% compliant with all procedures and applicable regulations.
What: Records and documents.
Who: TM or COR
Incentive: Deficiencies shall be corrected immediately or at another interval specified by the Government at no additional cost to the Government
Standard(s): Inspection applies to all standards.
What: Substantiated complaints.
How: Monthly review of feedback.
Who: TM or COR
Incentive: Rework needed due to contractor negligence or error will be accomplished at no additional cost to the government.
Standard(s): Inspection applies to all standards.
What: Visually observe operations.
How: Random intervals.
Who: TM or COR
Appendix 2 - Corrective Action Report (CAR)
CORRECTIVE ACTION REPORT (CAR)
(If more space is needed, use reverse and identify by number)
1. CONTRACTOR
2. CONTRACT NUMBER
3. TYPE OF SERVICES
4. FUNCTIONAL AREA
5. SUSPENSE DATE
6. CONTROL NUMBER
7. DEFICIENCY FORMCHECKBOX
MAJOR FORMCHECKBOX
MINOR
FINDING:
FINDING IMPACT:
Please respond with a written corrective action plan that details the corrective action of the cited deficiency, the cause of the deficiency, and actions taken to prevent recurrence by Suspense Date in Block 5. If date was not entered in Block 5, the contractor is not required to provide a response.
8. QUALITY ASSURANCE PERSONNEL (COR)
TYPED NAME AND GRADE
SIGNATURE AND DATE
9. ISSUING AUTHORITY
TYPED NAME AND GRADE
SIGNATURE AND DATE
10. COR RESPONSE TO CONTRACTOR CORRECTIVE ACTION AND ACTION TAKEN TO PREVENT RECURRENCE
11. COR DETERMINATION
FORMCHECKBOX
ACCEPTED FORMCHECKBOX
REJECTED
12. CLOSE DATE
Appendix 3 - Customer Complaint Record
| CUSTOMER COMPLAINT RECORD |
| DATE/TIME OF COMPLAINT |
SOURCE OF COMPLAINT
ORGANIZATION
BUILDING NUMBER
INDIVIDUAL
PHONE NUMBER
NATURE OF COMPLAINT
CONTRACT REFERENCE
VALIDATION
DATE/TIME CONTRACTOR INFORMED OF COMPLAINT
ACTION TAKEN BY CONTRACTOR
RECEIVED/VALIDATED BY
Appendix 4 - Performance Assessment Report (PAR)
PERFORMANCE ASSESSMENT REPORT (PAR)
(If more space is needed, use reverse and identify by number)
| 1. CONTRACT/TASK ORDER NUMBER |
| 2. CONTRACTOR |
| 3. TYPE OF SERVICES |
4. QUALITY ASSURANCE PERSONNEL (COR) SIGNATURE AND DATE
| 5. COR PHONE |
| 6. SUSPENSE DATE |
I. PERFORMANCE
7. FORMCHECKBOX
DEFICIENCY (CHECK ALL BOXES THAT APPLY)
FORMCHECKBOX
NEW
FORMCHECKBOX
REPEAT
FORMCHECKBOX
NO DEFICIENCY NOTED
8. SERVICES SUMMARY or PWS PARAGRAPH ITEM REVIEWED
| 9. BRIEF DESCRIPTION OF DEFICIENCY (IF DEFICIENCY BOX WAS CHECKED) |
| 10. DETAILED PERFORMANCE ASSESSMENT |
II. CONTRACTOR VALIDATION
11. CONTRACTOR REPRESENTATIVE FORMCHECKBOX
CONCUR FORMCHECKBOX
NON-CONCUR
12. CORRECTIVE ACTION ESTIMATED COMPLETION DATE
13. CONTRACTOR REPRESENTATIVE CORRECTIVE ACTION AND PREVENTION OF RECURRENCE OR REASON FOR NON-CONCURRENCE OF COR CITED DEFICIENCY
III. ACTION CORRECTED
14. FORMCHECKBOX
CONCUR FORMCHECKBOX
NON-CONCUR COR SIGNATURE AND DATE
15. COR REMARKS (REQUIRED)
6. CONTRACTOR REPRESENTATIVE REMARKS
File details come from the government source that posted it. Updated .