RPE PWS Updates_5 Sep_2024_Rvsd.pdf

Performance Work Statement (PWS) Preventative Maintenance and Repair of Real Property Equipment

USAG Ansbach

24 July 2024

Table of Contents

1.0 INTRODUCTION

1.1 4

1.2 Objectives

1.3 Climatic Conditions

1.4 Facility Access

1.5 Traffic Flow

1.6 Drainage

1.7 Restoration of Landscape Damage

1.8 Dust Suppression

2.0 REQUIREMENTS

2.1 Description of Services

2.1.2 General Information

2.1.3 Place of Performance and Hours of Operation

2.1.4 Federal and German Holidays

2.1.5 Travel/Temporary Duty

2.1.6 Emergency Services

2.1.7 Contract Administration and Management

2.1.8 COR Functions

2.1.9 Quality Control (QC)

2.1.10 Subcontract Management

2.1.11 Contractor Employees

2.1.12 Business Relations

2.2 Work Management

2.2.1 Coordination

2.4 Historic Property or Archaeological Site

2.4.1 Repair and Replacement

2.5 Special Requirements

2.5.1 Security

2.5.2 Security Training

2.5.3 Safety

2.5.4 Training, Physical Requirements, or other Expertise Required

2.5.5 Environmental Requirements

2.5.6 Contingency Plans

3.0 PERFORMANCE REQUIREMENTS AND STANDARDS

3.1 Performance Task Requirements, Standards and Acceptable Quality Levels (AQLs). 24

3.2 Quality Assurance

4.0 PERFORMANCE REQUIREMENTS SUMMARY (PRS) MATRIX

5.0 COMMON LEVELS OF SERVICE (CLS)

6.0 DELIVERABLES

7.0 RELATED DOCUMENTS

7.1 Definitions and Acronyms

7.1.1 Definitions

7.2 Acronyms

7.3 Applicable Directives, Publications

7.3 51

7.4 Government-Furnished Material (GFM)/Property (GFP)/Equipment (GFE)

7.4.1 Utilities

7.5 Contractor-Furnished Material (CFM)/Property (CFP)/Equipment (CFE

7.5.1 Contractor-Furnished Material and Responsibilities

7.5.2 Contractor-Furnished Items

7.5.3. Contractor Facilities

7.6 U.S. Department of Labor (DOL) Wage Determination (WD)

1.0 Introduction. This is a non-personal services contract to provide preventative maintenance and repair of heating, cooling systems, and real property equipment within United States Army Garrison (USAG) Ansbach. The Government will not exercise any supervision or control over the contract service providers. The Contractor shall perform to the standards specified in this Performance Work Statement (PWS). Contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. (Insert local requirements.) The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary as defined in this PWS. The Contractor is responsible for providing all parts required for Preventive Maintenance Orders (PMOs) and all repair parts required for Demand Maintenance Orders (DMOs).

1.1 Background. The Contractor shall provide non-personal services on a per-call or scheduled basis for real property equipment located within the USAG Ansbach footprint located in Bavaria, Germany. The facility space consists of 7.4 million square feet (687,482 square meters). This requirement is designed to ensure that the mechanical and electrical equipment (fixed or freestanding) listed in Technical Exhibit (TE) 1 – Inventory List is maintained or repaired in accordance with (IAW) established commercial and performance standards as specified herein. The equipment maintenance or repair may include, but is not limited to, freestanding and fixed heating, ventilating, and air conditioning (HVAC) equipment, associated direct digital controls (DDC controls), refrigerator and freezer systems and equipment, mechanical exhaust systems, smoke and heat exhaust systems, elevators, water pumps (domestic and sewer pumps), solar systems, gas boilers, co-generators, and electrical systems. The Contractor shall comply with existing laws and regulations including DIN (Deutsches Institut fuer Normung), VDE (Verband der Elektrotechnik Elektronik Informationstechnik), VDMA (Verband deutscher Maschinen und Anlagenbau), Environmental laws, etc. and accepted commercial standards and practices.

1.2 Objectives. The Contractor shall ensure all work accomplished in the performance of this PWS meets all applicable Federal, State, and Local Laws, Regulations, and Directives to include, but not limited to, the publications in Section 7, Related Documents, DIN (Deutsches Institut fuer Normung), VDE (Verband der Elektrotechnik Elektronik Informationstechnik), VDMA (Verband deutscher Maschinen und Anlagenbau), and all applicable Environmental laws.

1.2.1 The Contractor shall compile historical data, prepare required reports, and submit all information as specified by the Deliverables presented in the contract. The Contractor shall ensure all work in support of mission requirements tendered to the Government for acceptance conform to the measurable performance standards of quality, timeliness, and quantity specified in the PWS of this contract.

The intent is to establish work requirements that are performance-based and results-oriented. The Contractor shall determine the best and most cost-effective ways to fulfill real property equipment maintenance and repair and their component needs, emphasizing innovation and commercial best practices.

1.3 Climatic Conditions. N/A

1.4 Facility Access. The Contractor shall ensure access to all fire detection and suppression systems in case of emergencies or for other Fire Department purposes.

The Contractor shall inform the Fire Department point-of-contact (POC), prior to outages that will impact the function of the system, special problems or circumstances, which require Fire Department inspection. The Fire Department will reset alarm systems to operational status.

1.5 Traffic Flow. The Contractor shall maintain the free flow of traffic during surfaced area maintenance. The Contractor shall notify the Contracting Officer (KO), in writing, a minimum of fourteen (14) calendar days in advance of any scheduled closure of streets.

Emergency road closures shall be coordinated with the Contracting Officer Representative (COR).

1.6 Drainage. N/A

1.7 Restoration of Landscape Damage. Trees or other landscape features damaged by the Contractor’s operations shall be restored to the original state at no additional cost to the Government. The COR and the BIMA Forstmeister will decide the method of restoration for trees or whether damaged trees will be removed.

1.8 Dust Suppression. The Contractor shall perform dust suppression when necessary, during maintenance and repair activities or as directed by the Contracting Officer or COR.

2.0 Requirements.

2.1 Description of Services. This is a non-personal services contract to provide preventative maintenance and repair services on an on-call or scheduled basis for mechanical and electrical equipment listed in TE 1 – Inventory List.

2.1.1 Non-Personal Services. The personnel rendering the services are not subject;

either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. Non-personal service contracts are authorized by the Government in accordance with (IAW) Federal Acquisition Regulation (FAR) Subpart 37.104, under general contracting authority, and do not require specific statutory authorization.

2.1.2 General Information.

2.1.2.1 Transition (Phase In/Phase Out). The Contractor shall prepare and submit a transition plan within ten (10) business days after contract award. The transition plan will have a thirty (30) business day transition period that will be implemented by the

Contractor and shall state Contractor key personnel on board, to include IT/Network accounts and access with the appropriate Government organizations. The Contractor shall provide sufficient experienced personnel during the phase-in and phase-out period to ensure that the services are maintained at the required level of proficiency. During the phase-in, the Contractor shall observe all operations pertinent to the requirements of the PWS, to include office functions, procedures, and operations, repair/maintenance operations, and any other operations as deemed necessary by the Contractor that will enable Contractor personnel to become both knowledgeable in, and familiar with, their assigned areas of responsibility. The Contractor shall commence all operations required by this PWS as of the first day of the contract period. Therefore, on the initial day of performance, the Contractor shall provide a work force which is fully qualified and capable of performing all work required under this contract (Deliverable A001).

2.1.2.1.1 Phase In/Phase Out for Incumbent Contractor.

If the Contractor is the incumbent Contractor, the phase out/phase in period shall be no more than thirty (30) calendar days and will primarily consist of administrative transition under the new contract number. All documents shall be updated with the new contract number and new dates and submitted for approval. All previous approvals under the old contract are invalid.

2.1.2.2 Transition (Phase-Out). Thirty (30) business days prior to contract expiration will constitute the phase-out period. The Contractor shall develop and implement a plan to affect a smooth and orderly transfer of performance responsibility to a potential successor. The initial phase-out plan shall be submitted to the COR for approval no later than six (6) months after the start of the base contract year. The plan shall contain details that include but are not limited to; timelines for events, key personnel involved and interface with the Government and follow-on Contractor. The plan shall fully describe how the Contractor shall approach the following issues: Employee notification;

Retention of key personnel; Turn-over of work-in-progress, inventories and transfer of Government furnished property; Removal of Contractor property; Data and information transfer; deletion of password access to Government systems, installation clearance actions including turn-in of windshield decals and controlled access cards (CAC) and any other actions required to ensure continuity of operations. The plan shall also include a joint inventory among the incumbent, the Government, and the successor Contractor; reconciliation of all property accounts and requisitions, turn-in of excess property and cleanup of Contractor work areas (Deliverable A002).

The Contractor shall correct any damage to Government-Owned Property caused by employee negligence or mistake, intentional or otherwise. During the thirty (30) business day transition period immediately prior to the end of the previous contract, the Contractor shall permit the successor Contractor (and the successor Contractor's employees) to observe and become familiar with any and all operations under the contract. The Contractor shall not defer any needed repairs or maintenance for the purpose of transferring responsibility to the successor Contractor. The Contractor shall fully cooperate with the successor Contractor and the Government so as not to interfere with their work or duties. The Contractor shall provide reasonable assistance to the

Government's contract solicitation process such as verifying workload data and other factual information to be included in a new solicitation and providing access to the workplace for site visit(s) of prospective offerors.

2.1.3 Place of Performance and Hours of Operation.

2.1.3.1 Place of Performance. The work to be performed under this contract will be performed at seven (7) locations within USAG Ansbach: Katterbach Kaserne, Bismarck Kaserne, Shipton Kaserne including the Urlas area, Barton Barracks, Storck Barracks at Illesheim, Franken Kaserne and Oberdachstetten training area, and the Bleidorn Army Family Housing area.

2.1.3.2 Hours of Operation. The Government's regular (normal) hours are from 0730 – 1600 hours, excluding Federal and German National holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor shall maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce is essential.

2.1.3.3 In cases of emergency, emergency call back services may be required. An emergency call back request is for services are required due to equipment malfunction that is posing a danger to life and/or property, potentially resulting in damage to related equipment, causing the loss of perishable goods, preventing the user from performing critical mission-related tasks, or any work considered by the COR to be of an emergency nature. Emergency call back services may be required at any time (24 hours a day, 7 days a week), including official holidays listed in paragraph 2.1.4 below. The Contractor shall respond to emergency call back service requests immediately (within the shortest possible time consistent with the technician’s location) but no later than one

(1) hour after the emergency call back request is received. The Contractor shall remain on the job until the emergency has been secured and adequate repairs have been made.

2.1.4 Federal and German Holidays. The Contractor’s performance shall not be required on the Federal public holidays or recognized German holidays listed below, unless there is a requirement to respond to a Priority 1, Emergency. Holidays occurring on weekends will be observed as directed by the Federal calendar (5 United States Code (U.S.C) § 6103, Government Organization and Employees, Holidays).

New Year’s Day 1st day of January Martin Luther King Jr.'s Birthday 3rd Monday of January Presidents Day 3rd Monday of February Memorial Day Last Monday of May Juneteenth 19th day of June Independence Day 4th day of July

Labor Day 1st Monday of September Columbus Day 2nd Monday of October Veterans Day 11th day of November Thanksgiving Day 4th Thursday of November

Christmas Day 25th day of December

NOTE: When a holiday falls on a Sunday, the following Monday will be observed as a holiday, and, when a holiday falls on a Friday or Saturday, the preceding Thursday is observed as a holiday by U.S. Government Agencies. Federal holidays also include any Presidential or Congressionally designated days off other than the holidays listed above.

Recognized German Holidays:

New Year’s Day (Neujahr) January 1st Three King’s Day (Heilige Drei Könige) January 6th Good Friday (Karfeitag) Varies Easter Monday (Ostermontag) Varies Labor Day (Tag der Arbeit) May 1st Ascension Day (Christi Himmelfahrt) Varies Whit Monday (Pfingstmontag) Varies Corpus Christi (Fronleichnam) Varies Assumption Day (Mariä Himmelfahrt) August 15th Day of German Unity (Tag der Deutschen Einheit) October 3rd All Saints’ Day (Allerheiligen) November 1st 1st Christmas Day (1. Weihnachtsfeiertag) December 25th 2nd Christmas Day (2. Weihnachtsfeiertag) December 26th

2.1.4.1 The Contractor shall provide personnel support within one (1) hour of notification outside the normal hours of operation as required, including holidays, to support the Directorate of Public Works (DPW) mission. Prior to performance of services outside the locally established hours of operation, the Contractor shall request and obtain, in writing, approval from the KO. The Project Manager shall be available after normal hours to serve as the central point of contact for Contractor operations.

Contractor personnel shall not be scheduled for overtime work.

2.1.4.2 Installation Closures.

When an unforeseen Installation closure occurs on a regularly scheduled day of work, the Contractor shall reschedule the work to be performed the next business day following the closure unless the following day is a Saturday, Sunday, a recognized Federal Holiday, and when routine work is not scheduled for that day.

2.1.4.3 Inclement Weather Delay. If the Contractor determines unsafe weather conditions for continued operations, then the Contractor shall notify the KO if inclement weather suspends operations within four (4) hours. The Contractor shall resume operations with COR approval.

2.1.4.4 Curtailment of Operations. When operations are curtailed due to manmade or natural conditions on a working day, it may be necessary for the KO/COR to interrupt that day’s work under this contract. The Contractor shall reschedule the work on any day acceptable to the Government. If the KO agrees, the Contractor may continue the work as scheduled. The KO will provide verbal announcements of immediate curtailment of operations to the Contractor.

2.1.4.5 Days of No Scheduled Activities (DONSA). The Installation has historically granted Military personnel (Enlisted and Officers) DONSA, for example, the Friday after Thanksgiving, in addition to the listed Federal Holidays above.

• DONSA are not considered a day of excused absence for the Government civilian work force or Contractor employees.

• If a DONSA affects scheduled contract work or access to facilities, the work in affected facilities may be rescheduled to compensate for the DONSA.

• However, announced DONSA or exodus of Military personnel may provide the Contractor with an opportunity for unrestricted access to facilities and areas or uninterrupted performance of work (i.e., training facility and area maintenance and supply inventories).

The Contractor shall vary work schedules to take full advantage of such opportunities by planning maintenance that is better accomplished when personnel are not using facilities during those times.

2.1.5 Travel/Temporary Duty. N/A

2.1.6 Emergency Services.

2.1.6.1 Emergency Medical Treatment. The Contractor or their employees shall immediately notify their supervisor of any accident requiring emergency medical treatment. The Contractor shall notify the COR immediately, not later than (NLT) two

(2) hours of the incident. The Contractor shall be responsible for the emergency medical treatment services for Contractor personnel.

2.1.7 Contract Administration and Management.

2.1.7.1 Post Award Conference/Performance Evaluation Meetings. The Contractor shall attend the post award conference convened by the contracting activity or contract administration office IAW FAR Subpart 42.5, Post-award Orientation. The COR will meet quarterly with the Contractor to review the Contractor's performance. Written minutes of meetings will be recorded by the Government and signed by both the Program Manager and the COR. The written minutes will be distributed within five (5) calendar days after the meeting. If the Contractor does not concur with any portion of the minutes, recorded by the Government, the non-concurrence shall be provided in writing to the COR within two (2) calendar days following receipt of the minutes.

2.1.7.2 Notwithstanding the Contractor’s responsibility for total management during the performance of this contract, the administration of the contract requires maximum coordination and cooperation between the Government and the Contractor.

2.1.7.3 The following provides the roles and their respective authority during the performance of the contract:

2.1.7.3.1 Contracting Officer (KO). The KO is the only person authorized to direct changes in any of the requirements under this contract, and, notwithstanding any provisions contained elsewhere in this contract, said authority remains solely with the KO. In the event the Contractor makes any change at the direction of any person other than the KO, the change shall be considered to have been made without authority and solely at the risk of the Contractor. All contract administration will be affected by the KO. Communications pertaining to contractual administrative matters shall be addressed to the KO. No changes in or deviation from the terms and conditions shall be affected, without a written modification to the contract, executed by the KO authorizing such changes. The KO will approve all submittals and plans required in this

PWS.

2.1.7.3.2 Contracting Officer’s Representative (COR). The KO will appoint a COR during the performance of this contract. Additional Government personnel may be assigned to assist in contract oversight IAW AR 70-13, Management and Oversight of Service Acquisitions. Other surveillance personnel may be designated as COR and shall be trained and appointed IAW DoDI 5000.72, DoD Standard for Contracting Officer’s Representative (COR) Certification and DFARS 201.602-2. The COR will provide assistance in identification and resolution of problems, conflicts in priority, subtask requirement definitions, and other operations type problems. The COR will perform IAW the responsibilities and duties identified in the appointment letter.

2.1.7.3.2.1 COR Authority. A letter of designation will be issued to the COR by the KO.

A copy of the letter will be sent to the Contractor. The letter of designation states the responsibilities and limitations of the COR, especially with regard to changes in cost, price estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions with regard to cost, quantity, or schedule of the resulting order.

2.1.7.3.3. The Contractor shall not in any way represent the United States (U.S.)

Government, or that it has the authority to contract or procure supplies for the account of the United States of America (USA).

2.1.8 COR Functions. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure the Contractor performs the technical requirements of the contract;

perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements; monitor, document, and report Contractor's performance and notify both the KO and Contractor of any deficiencies; coordinate availability of Government-Furnished Property, and coordinate site entry of Contractor personnel.

2.1.9 Quality Control (QC). Quality Control is the responsibility of the Contractor. The Contractor shall provide a Quality Control Plan (QCP) IAW paragraph 3.3 of the PWS within five (5) business days before contract start. The Contractor shall provide and maintain a QCP that is acceptable to the KO. Changes to the Contractor’s QCP shall be submitted to the KO for review and approval within five (5) business days prior to implementation.

2.1.10 Subcontract Management. The Contractor shall provide a list of each subcontractor and all subcontractor personnel that will perform services IAW the awarded contract.

2.1.11 Contractor Employees.

2.1.11.1 Key Personnel.

2.1.11.1.1 Program Manager (PM). The Contractor shall provide a PM who is responsible for the performance of the work. The PM shall have full authority to act for the Contractor on all contract matters relating to daily operation of the contract. The name of the PM shall be provided by the Contractor to the KO. In the circumstances when the PM is not available, the Contractor shall designate an alternate who can perform the same duties during the absence of the Program Manager. The name of this person and an alternate who shall act for the Contractor when the manager is absent shall be designated in writing to the contracting officer at the start of the contract. The PM shall be available for normally scheduled work between 0730 - 1630 hours, Monday through Friday except Federal holidays or when the Government facility is closed for administrative reasons. In the event of an emergency, the PM or alternate shall be available 24/7/365 including Federal and German holidays, and when the Government is closed for administrative reasons. The PM or alternate shall be available within two

(2) hours to meet on the installation with Government personnel to discuss problems.

After normal duty hours, the PM or alternate shall be available within four (4) hours.

Contractor personnel performing work onsite under this contract shall provide an acceptable Good Conduct Certificate (GCC) “Fuehrungszeugnis" prior to contract start date and maintain for the life of the contract (Deliverable A003). The Program Manager and any individuals designated as key personnel shall be able to understand, speak, read, and write the English language. The contractor shall not employ persons for work on this contract if such employee is identified to the contractor by the KO as a potential threat to the health, safety, security, general well- being or operational mission of the installation and its population. The key personnel will also make sure all services provided under the contract follow applicable publications as listed in paragraph 7.2 of this PWS.

2.1.11.1.2 GFEBS PM Coordinator Lead. N/A

2.1.11.1.3 GFEBS Certification. N/A

2.1.11.1.4 Common Access Card (CAC). N/A

2.1.11.1.5 U.S. Residency. N/A

2.1.11.1.6 Qualification Standards. The Contractor shall inspect, repair, and maintain systems and components associated with facilities listed in real property records as required throughout this contract utilizing properly trained, skilled, and qualified employees or Sub-contractor personnel. The Contractor shall provide objective evidence of personnel qualifications listed below to the COR for review and acceptance.

The Contractor must demonstrate that it has key personnel, qualified to a “Meister” or “Ingenieur/Engineer” level, prior to start of the contract to perform the preventive maintenance and repair services (Deliverable A004).

2.1.11.1.6.1 Personnel Qualifications:

• Kaelteanlagenbau - Meister or Ingenieur (Person with a Master or Engineer level of Refrigerant systems)

• Heizungsbau-Meister or Ingenieur (Person with a Master or Engi-neer level of Heating Equipment)

• Elektro/Elektronik-Meister or Ingenieur (Person with a Master or Engineer level of Electro mechanic)

• Wasser- und Gasversorgungs-Meister or Ingenieur (Person with a Master or Engineer level of Water/Gas systems)

2.1.11.1.6.2 Special Qualifications. The Contractor shall provide personnel with the special qualifications listed below prior to the start of the contract. It is the Contractor’s responsibility to ensure that all work will be performed by knowledgeable specialized personnel (“befaehigte person”) only.

Special qualifications include:

• Anlagen zur Drucklufterzeugung (System for compressed air generation)

• Brandmeldeanlagen nach DIN 14675 (Fire alarm system according to DIN 14675)

• VDI 6022 – Hygieneschlulung RLT Anlagen Kategorie A und B (VDI 6022 – Hygiene training courses - RLT systems, Cat. A and B)

• VDI 6023 – Hygieneschulung Trinkwasseranlagen (VDI 6023 – Hy-giene training courses - drinking water systems)

• Druckgeraeterichtlinie (DGRL) – 97 / 23 / EG (Guideline for Pres-sure Devices (DLRG) – 97 / 23 / EG)

• Brandschuzklappen (Fire damper)

• Rauch- und Waermeabzugsanlagen (Smoke- and Heat exhausting system)

• Sprinkler und Loeschanlagen (Sprinkler and fire extinguishing sys-tem)

• Hebebuehnen nach BGR 500 und BGG 945 (Lifting platforms ac-cording BGR 500 and BGG 945)

• Kraftbetaetigte Fenster, Tueren und Tore nach ASR A1.7 (Power operated windows, doors and gates according to ASR A1.7)

• Brandschutztueren und Feststellanlagen (Fireproof doors and arrester systems)

• Kran- und Hebeanlagen nach DGUV V52 und DGUV V54 (Crane and lifting devices according DGUV V52 and DGUV V54)

• Kuehl- und Gefriergeraete nach § 5 Chemikalienozonschichtverordnung (Cooling and Refrigerating equipment acc. § 5 Chemicals Climate Safety)

2.1.11.1.6.1 Required Certifications. The Contractor shall provide personnel with the required certifications listed below prior to the start of the contract:

• DIN ISO 9001 – Qualitaetsmanagementsystem (DIN ISO 9001 Quality Management System)

• DIN ISO 14001 – Umweltmanagementsystem (DIN ISO 14001 En-vironmental Management System)

• Fachbetrieb nach § 19 (Wasserhaushaltsgesetz) (Specialized Company acc. § 19 WaterResources Law)

• Fachbetrieb nach § 6 Chemikalienklimaschutzverordnung (Specialized Company acc. § 6Chemicals Climate Safety Regula-tion)

• Fachbetrieb mit Eintrag in die Handwerkerrolle (mind. Kälte und El-ektro) (SpecializedCompany with entry in Register of qualified Craftsmen – minimum (Cold and Electric)

• Fachbetrieb nach Verordnung EG 303 / 2008 (Specialized Company acc. Regulation EG303 / 2008)

2.1.11.1.7 Contractor Identification. The Contractor shall ensure all personnel be identified as a Contractor to distinguish themselves (e.g., badge, company logo, or uniform) from Government employees. The Contractor shall ensure all correspondence and reports produced are marked as Contractor products or that Contractor participation is disclosed.

2.1.11.1.8 Standards of Conduct. Contractor personnel’s conduct shall not reflect discredit upon the Government. The Contractor shall ensure all personnel present a professional appearance while working on the Government Installation. The

Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance. The Contractor shall ensure all Contractor employees, providing services under this contract, conduct themselves and perform services in a professional, safe, and responsible manner. The Contractor shall remove, from the job site, any employee for reasons of misconduct or security. The Contractor shall ensure employee conduct complies with 41 USC 423, Procurement Integrity. The Contractor shall also ensure that no Contractor employees conduct political related activities or events on the Installation. The removal of such a person shall not relieve the Contractor of the requirement to provide personnel to perform adequate and timely service.

2.1.11.1.9 Contractor Hiring Restrictions. The Contractor shall not hire or sub-contract with off duty or former Government employees whose employment would result in a conflict with Joint Ethics Regulation (JER) DoD 5500.07-R.

2.1.12 Business Relations. The Contractor shall successfully integrate and coordinate all activity needed to execute the requirement of this PWS. The Contractor shall manage the timeliness, completeness, and quality of problem identification to a degree acceptable to the Government. The Contractor shall provide to the COR corrective action plans, timely identification of issues, and effective management of Subcontractors within five (5) days or at a mutually agreed upon date. The Contractor shall ensure customer satisfaction and professional and ethical behavior of all Contractor personnel.

2.2 Work Management.

2.2.1 Coordination. The Contractor shall schedule and coordinate with the COR to minimize disruptions to the facility mission. All correspondence shall be submitted within the established suspense dates. All extensions, releases, or other relief of suspense requirements shall be obtained from the originating office by the Contractor.

2.2.2 General Fund Enterprise Business System (GFEBS): N/A

2.2.3 Demand Maintenance Order (DMOs).

2.2.3.1. DPW Work Reception Desk. The Contractor shall receive notification of work from the DPW work reception desk. The Contractor is authorized to execute DMOs that do not exceed thirty-two (32) work hours in labor and/or $3,000 material cost. The Contractor must provide cost estimates to the COR for services that exceed thirty-two

(32) work hours and/or $3,000 material cost. DMOs exceeding the Contractor’s authorized limit shall be reviewed by the COR and, upon approval, forwarded to the Contractor for work to commence. If the cost of the repair exceeds twenty-five percent (25%) of the replacement value of the equipment, the COR may choose not to repair.

This will occur for all equipment repairs. The monetary limit of the Task Order (TO) shall not be exceeded at any time without prior written authorization from the KO. Task Orders may be modified by the KO as necessary to reflect actual PM requirements.

2.2.3.2. DMO Call Receipt and Entry. The DPW work reception desk assigns all DMO priorities and enters the DMO into Army Maintenance Application (ArMA). All DMOs shall be executed by the Contractor within the following timelines:

• Priority 1 (Emergency) Upon receipt of a Priority 1 Service call, the Contractor shall provide an immediate response to resolve the issue. DMOs are classified as Emergency (Priority 1) when immediate action is required to eliminate life threatening or serious injury hazards to personnel. These DMOs are responded to as soon as possible and no later than one (1) hour after the request.

Emergency/Critical DMOs are completed within twenty-four (24) hours of request unless the urgency of the work has been reduced to a Priority 2 or 3.

• Priority 2 (Urgent) DMOs must be completed within seven (7) calendar days from receipt, unless reduced to a Priority 3 by the COR.

• Priority 3 (Routine) DMOs must be completed within thirty (30) calendar days of receipt.

2.2.3.3. Completed Work. The Contractor, certifying the work was satisfactorily performed, shall identify the total labor hours the technician worked, the fully burdened rate based on shop (e.g., carpentry, electrical, plumbing, etc.), the total materials/parts costs, and sign the completed work authorization forms. Within seven (7) days of DMO completion, the Contractor shall TECO the DMO to close out the order.

2.2.3.4. Materials. The Contractor shall be responsible for all materials required for DMO repair work. For clarity, the price for DMOs reflected in the Pricing Matrix and applicable contract line item numbers (CLINs) shall be inclusive of all DMO related repair costs.

2.2.4. Preventive Maintenance Orders (PMOs). The Contractor will create a preventative maintenance schedule no later than thirty (30) calendar days after the contract start dates based on TE 4 – Frequency Schedule and TE 6 – PM Schedule Example. The Contractor shall submit the PM schedule electronically to the COR using Microsoft Excel with a proposed PM schedule for equipment covered under the contract for the entire period of performance (Deliverable A005). Within five (5) days of receiving the proposed PM schedule, the COR will review and approve or disapprove the proposed PM schedule. If disapproved, the Contractor shall submit corrections within two (2) days. Once the PM plan is complete, the Contractor shall execute all PMOs for the facilities and equipment as identified in TE 1 – Inventory List. The Contractor technicians shall complete scheduled PM work within fourteen (14) days for monthly PM’s, fourteen (14) days for quarterly PMs, and thirty (30) days for semi-annual and annual PM’s. Within seven (7) days of PMO completion, the Contractor shall TECO the PMO and submit to the COR for review. The Contractor shall update the PM schedule for any real property and/or equipment to which the Government will take title, or which shall be installed on Government property.

2.2.4.1. The PM schedule shall be Microsoft Excel based and include work center, maintenance plan, equipment number, equipment description, building number, frequency, task list, date called/scheduled, and any additional notes pertinent to the PM (e.g., date added, new building, etc.). An updated PM schedule shall be submitted to one month prior to the end of each Task Order to the COR or upon request. The updated schedule will be subject to COR approval, and if disapproved, the Contractor shall submit corrections within two (2) days. The Contractor shall submit the PM Schedule IAW TE 4 – Frequency Schedule.

2.2.4.2. Approved PM Schedule. The Contractor shall strictly adhere to the scheduled PM dates to facilitate verification of work by the COR. As PM progressed, the Contractor shall annotate the schedule to reflect additions, deletions, and other changes. If the Contractor finds it necessary to reschedule a PM, a written request shall be made to the COR detailing the reasons for the proposed change at least five (5) working days prior to the originally scheduled PM date. No scheduled PM dates shall be changed without the prior written approval of the COR.

2.2.4.3. The COR will provide the Contractor an inventory list using Microsoft Excel prior to start of services, TE 1 – Inventory List. During contract performance and upon request of DPW, the Contractor shall identify new equipment with pre-numbered aluminum tags which shall be affixed permanently to the equipment. New equipment shall be documented on the “Maintenance Record and Inventory Verification sheet.” The Contractor shall furnish the aluminum tags for new equipment identification. The information contained on the tags (as shown in the example below) is a series of numbers. Numbering sequence shall be performed as requested by the COR and will be consistent with the current system. Based on the density list, the Contractor will establish an inventory list. The Contractor shall maintain the inventory list and make updates as changes occur and to label new equipment (Deliverable A006).

U.S. PROPERTY

717-000001

The inventory list will identify all equipment for which the Contractor is responsible to perform PM and repair services. The updated list shall be forwarded to the COR and DPW representatives not later than five (5) working days after the end of each month and upon request of the COR.

2.2.4.4. PMO Stickers/Log. Upon completion of the PM inspection, the Contractor shall attach a sticker to the equipment item (or in the immediate vicinity thereof) indicating the equipment MCD number, the date of maintenance, and the initials and identification number of the Contractor employee who performed the work. PM will not be considered performed unless the sticker is current and affixed, and an L&E Utilization Preventive Maintenance (EHSC Form 4288-2) line entry is made to document the PM action. In instances where a PMO sticker is not practicable, then the Contractor may elect to maintain a current PMO log in lieu of a sticker.

2.2.5. O&M Manual Digital Library. The Contractor shall create and maintain a current electronic repository of all O&M Manuals from the manufacturer or supplier for all facilities and equipment delineated in the PMO schedule. The Contractor shall also create and maintain a technical document library for equipment and real property documents such as O&M manuals, Test and Balance or commissioning reports, training videos, etc. The Technical Reference Libraries shall be updated as required to ensure that all information therein is correct. The Technical Reference Libraries shall be considered Government property. These documents shall be managed in such a way to allow access to the documents by Government and Contractor personnel, including service providers other than the Contractor. The repository shall be organized by shop/work center.

2.2.6. Operations Work Orders (OWOs). N/A

2.2.7. Project Work Orders (PWOs). N/A

2.2.8. Warranty. DPW shall identify the warranty of all equipment, parts, components, where the manufacturers provide a warranty and shall be exercised for the duration of this contract. The Government shall update warranty records on any items of equipment or repair items to which the Government will take title, or which shall be installed on Government property.

2.2.8.1. Routing of Warranty DMOs. The Contractor personnel shall be familiar with all facilities and equipment under warranty to notify the COR and DPW Inspector of DMO requests impacting warranties. For DMOs assigned to other service providers, the DPW shall notify the service provider, who shall then determine if the problem is a valid warranty item. If the item is a valid warranty request, the service provider shall route the DMO back to DPW and the DMO shall be routed to the warranty provider for repair. If the repair requirement item is not covered by the warranty, the DMO shall be completed by the Contractor. Warranty items that may have been overlooked by the DMO review may be flagged by technicians or workmen as warranty items. In such cases, the DMO shall be routed back to DPW and the DMO shall be routed to the warranty provider for repair. Contractor shall place warranty calls and track status until warranty repair has been completed.

2.2.8.2. Warranty Records. The Contractor shall comply with standard Army execution and warranty claim action reporting programs as defined in AR 700-139.

2.2.8.3. Exceptions. The existence of a warranty does not alleviate the Contractor of his responsibility to perform work needed to prevent potential damage to personnel and property or to prevent unnecessary shutdown of facilities and functions.

2.3 As-Builts and Geospatial Information System (GIS). N/A

2.4 Historic Property or Archaeological Site. Historic properties and archaeological sites are subject to the provisions of the National Historic Preservation Act (NHPA).

The Contractor shall maintain the historic properties on the Installation IAW the FNHPA, 54 United States Code (U.S.C) § 300101, National Preservation; 36 Code of Federal Regulations (CFR) Part 800, Advisory Council on Historic Preservation; and United Facilities Guide Specifications (UFGS). The Contractor shall comply with all applicable Federal Historical Structure and Archeological Laws. TE 3 – Integrated Cultural Resources Management Plan provides more detail on historic family housing properties at USAG Ansbach. Location maps can be found at the local DPW.

2.4.1 Repair and Replacement. The Contractor shall report damages to the COR within four (4) hours. The Contractor shall repair or replace parts with products similar in appearance to the original. Repairs, renovation, or replacement to historic buildings must be approved by the KO. The Contractor shall coordinate work through the Cultural Resources Manager. The Contractor shall comply with the appropriate provisions and stipulations of the Secretary of Interior's "Standards for Rehabilitation and Guidelines for Rehabilitating Historic Buildings" (Revised 1983) and TE 3 - Integrated Cultural Resources Management Plan. Location maps are available at the DPW.

2.4.2 Salvage. The Government retains all salvage rights to replaced property of value.

The Government will determine the value of the property. Items of no value shall be disposed of at the Contractor's expense. For items of value, and for all Government equipment regardless of value, the Contractor shall prepare DD Form 1348-1 for property disposal.

2.5 Special Requirements.

2.5.1 Security.

2.5.1.1 Access and General Protection/Security Policy and Procedures. The Contractor and all associated Subcontractors’ employees shall comply with applicable Installation, facility, and local security policies and procedures. The Contractor workforce shall comply with all personal identity verification (PIV) requirements as directed by Department of Defense (DoD), Headquarters Department of the Army (HQDA), and local policy. The COR will request changes in Contractor security matters or processes if the Force Protection Condition (FPCON) at any individual facility or Installation changes. Access to U.S. installations and controlled areas is limited to personnel who meet security criteria and are authorized by Host Nation law to work in that country. Failure to submit required information/date and obtain required documentation or clearances in accordance with Army in Europe (AE) Regulation 190- 16 (AE Reg 190-16) Installation Access Control or (AE) Regulation 604-1 for Germany specific contract, will be grounds for denying access to U.S. installations and controlled areas. The Contractor shall ensure that any subcontractors used in performance of this contract complies with these requirements and that all employees, of both the Contractor and any subcontractor utilized by the Contractor, are made aware of and comply with these requirements. Should anything in this paragraph conflict with AE Reg 190-16 or (AE) Reg 604-1, the regulation takes precedent.

The Contractor shall be aware of and comply with the requirements associated with In-stallation Access Control. The Government is not liable for any costs associated with performance delays due solely to a firm’s failure to comply with Installation Access Con-trol Systems (IACS) processing requirements.

AE Reg 190-16 (and AE 190-16-G German translation) can be found on the following website: https://www.aepubs.eur.army.mil/AE-Regulations/.

2.5.1.2 Motor Vehicle Operators. Contractor’s personnel, whose tasks require operation of any vehicles, shall possess a valid driver’s license, certificates, and permits applicable for the type and class of vehicle being operated.

2.5.1.3 Contractor Vehicle Registration. Currently there is no requirement to register Contractor owned vehicles with the Provost Marshal or Department of Emergency Services (DES). However, all vehicles must be registered IAW current host nation requirements.

2.5.1.4 Physical Security. The Contractor shall safeguard all Government equipment, information, and property provided for Contractor use IAW AR 190-13, The Army Physical Security Program. The Contractor shall secure Government facilities, equipment, and materials at the close of each work period.

The Contractor will be provided Government furnished on-site staging area for necessary equipment and materials. The Contractor shall secure the area at the close of each work period. The Contractor shall be solely responsible for any loss or damage of equipment and material. The Contractor shall ensure debris of any type will be disposed of according to local policies and directives.

2.5.1.5 Background Checks. Contractor and all associated subcontractor employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by DES) IAW Army Directive 2014-05. The Contractor shall provide all information required for background checks to meet installation access requirements, to be accomplished by the installation Provost Marshall Office or DES, or Security Office (30) days prior to contract start date, any changes after contract start date must be submitted within (5) days. Contractor workforce must comply with all personal identity verification requirements as directed by DoD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes (Deliverable A007).

2.5.1.6 Installation Pass Log. The Contractor shall provide an installation pass log within thirty (30) calendar days after contract award. The pass log shall be updated as employees are added or removed and submitted to the COR within five (5) days after https://www.aepubs.eur.army.mil/AE-Regulations/ changes. The Government will provide identification cards to Contractor employees to gain access to the Installation. Upon the termination of employment or termination/cancellation of this contract, the Contractor is responsible to collect the installation access passes. The contractor shall collect the installation access passes the same day employment of an individual has expired/terminated and shall return them to the issuing office within three (3) workdays (Deliverable A008).

2.5.1.7 Employee Terminations/Departures. When an employee departs or is terminated from employment on the contract for any reason, the Contractor shall ensure that Installation Access Badge/Pass has been turned into the COR and property items accounted for and back in proper custody.

2.5.1.8 Key Control. The Contractor shall establish a control system to ensure no keys issued to the Contractor by the Government are lost, misplaced, or used by unauthorized persons. Government keys shall not be duplicated by the Contractor without the COR's authorization. Procedures developed to control Government keys shall be included in the Contractor's QCP. The Contractor shall comply with AR 190-13 The Army Physical Security Program and AR 190-51 Security of Unclassified Army Property (Sensitive and Non-sensitive, applicable to key and lock).

2.5.2 Security Training.

2.5.2.1 iWATCH Training. The Contractor shall brief the local iWATCH program (training standards provided by the RA’s Anti-Terrorism Officer (ATO)) to all of the Contractor’s employees and associated Subcontractors. This training is used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. The Contractor shall complete the training within thirty

(30) calendar days of contract award and within five (5) calendar days of new employees commencing performance with the results reported to the COR NLT thirty

(30) calendar days after contract award (Deliverable A009).

2.5.2.2 Anti-Terrorism (AT) Level 1 Awareness Training. All Contractor employees, to include Subcontractor employees, requiring access to USAG Ansbach Installation, facilities and controlled access areas shall complete AT Level I awareness training within thirty (30) calendar days of contract start date and within five (5) calendar days of new employees commencing performance and send to the COR via both electronic and paper copy. The Contractor shall complete the training within thirty (30) calendar days of contract award (Deliverable A010).

AT level I awareness training is available at the following website: http://jko.jten.mil.

2.5.2.3 Operational Security (OPSEC) Awareness Training. IAW AR 530-1, Operations Security, Contractor employees shall complete Level I OPSEC Awareness training within thirty (30) calendar days of contract award and send to the COR via both electronic and paper copies. All Contractor personnel shall complete Level I OPSEC Awareness training annually (Deliverable A011).

http://jko.jten.mil/

Level I OPSEC training is available at the following website:

https://securityawareness.usalearning.gov/opsec/index.htm.

2.5.3…