PWS_Project and Program Management Delivery Support Services_ v13.docx

PERFORMANCE WORK STATEMENT (PWS)

FOR

PROJECT & PROGRAM MANAGEMENT DELIVERY

SUPPORT SERVICES

Headquarters, US Army Corps of Engineers Civil Works, Programs Integration Division National Programs Branch

29 October 12 November 2024 Version 12 13

Table of Contents

Introduction

This Multiple Award Task Order Contact (MATOC) / Firm-Fixed-Price Indefinite Delivery Indefinite Quantity (ID/IQ)/Performance Work Statement (PWS) describes an omnibus approach to achieve U.S. Army Corps of Engineers (USACE) mission of program and project delivery as prorogated by ER 5-1-10 and ER 5-1-11. This acquisition vehicle depicts and embraces a lean agile perspective to capture and innovate the comprehensive USACE Enterprise Business System Modernization Strategy and the full breadth of Program and Project delivery across the federal spectrum.

The National Programs Branch mission is tasked with the enablement of Program and Project delivery across the USACE. This includes but is not limited to the delivery of Information Technology /Information Services (IT/IS) delivery through the continuous improvement, operation sustainment, configuration management, DOD and Army cybersecurity compliance, data analytics, training to include communications support centered on the utilization of a cloud service provider (CSO) and its cloud service offering (CSO) - i.e. Platform as a service, (PaaS) Infrastructure as a Service (IaaS) and Software as a Service (SaaS) for the comprehensive Program and Project delivery mission set. The primary ambition of this acquisition is to increase the capability and efficiency to deliver critical Program and Project support and services across the USACE and its partners to align interoperability the whole of the US Government.

Offerors shall use this PWS, with other applicable portions of the RFP, as the basis for preparing their proposal. Offerors shall ensure that all aspects of the PWS are thoroughly addressed in their proposals with particularity and regard to USACE Program and Project business workflow processes, Infrastructure, Software Applications, Security and Privacy, Service Management, Planning, Mapping/ Transaction Profiling, and Migration Planning.

Background Program and Project Delivery Support Services are critical to the day-to-day operations in support of USACE’s missions and requires continuous and comprehensive support. Program and Project Delivery Support Services encompass more than Information technology support, it reaches into Program and Project training, data management, content management, and analytics of various types.

The USACE’s Program and Project Delivery Support Services primary component is the Program and Project Management Automated Information Suite (PROMIS) of Automated Information Systems (AIS) that enable the enterprise mission areas: Civil Works, Military, Environmental, and IIS; and allows USACE commands at all levels to manage their Programs and Projects across the USACE’s mission sets.

PROMIS is currently undergoing its multi-year modernization initiative to enhance and streamline USACE’s Program and Project delivery technology and data management infrastructure. The USACE’s Headquarters, Programs Integration Division, National Programs Branch is leading the effort to transition to the CSP-CSO PaaS, IaaS and SaaS provided in the Oracle Cloud Infrastructure for the DOD (OC3). Execution will continue to focus on USACE’s rich history of excellent customer service, while upgrading the suite of AIS to a more robust platform through iterative and innovation SLDC –while inculcating DEVSECOPS principles and criteria.

Scope Anticipated Program and Project Delivery Support Services work categories to which Task Orders will draw from:

· Application Support Services

· Within Application Configuration and Management in support of Program and Project Delivery

· Application Onboarding, Migration and Modernization

· Continuous Functional Enhancement and Improvement

· User Interface and User Experience (UI/UX)

· Business Process Management

· Application Integration and API management.

· Software will include but not be limited to:

· Oracle Autonomous Database Oracle Primavera Cloud (OPC),

· Oracle Application Express (APEX),

· Oracle Integration Cloud (OIC),

· Oracle Analytics Cloud (OAC),

· Microsoft Power BI,

· Microsoft SharePoint Online,

· Environmental Systems Research Institute (ESRI),

· American Forces Public Information Management System (AFPIMS), and

· Enterprise Mission Assurance Support Service (eMASS)

· Service Now (SNOW)

· Help Desk Support – (Tier 2, Tier 3, and Tier 4)

· The Contractor shall support and operate the Tier II, Tier III, and Tier IV help desk. The Contractor will be assigned helpdesk tickets for Tier II, Tier III, and Tier IV by the Tier 1 Helpdesk staff. Tier 2 support consists of routine data management activities and Tier 3 support consists of the management of change requests and/or bug fixes. Tier 4 tickets require software vendor resolution but Contractor(s) (s) shall monitor progress and provide updates in status reports. The Contractor will accept, document, and resolve incidents and approved change requests in accordance with the contract QASP and in accordance with the PROMIS Configuration Control processes.

Note: Acquisition of IaaS and PaaS is not included in this vehicle. Acquisition of any SaaS will be IAW DoD, Army, and USACE policy and could be included with a respective Task order.

· Cybersecurity Support Services

· Artifact Creation and Documentation:

· CSSP and C5ISR monitoring

· RMF /eMASS content management – POAM and supporting Artifacts.

· Web service security and open API System Architecture

· Authentication, authorization, single sign on integration

· Zero trust design principles

· Cloud storage management and security

· Data Management Services

· Analytical reports and visuals with industry-standard software to aid operational efficiency

· Utilize AI and ML techniques to enhance data analysis and develop predictive models.

· Maintain and improve data standards, vocabulary, and ontology for enterprise-wide data interoperability.

· Design interactive maps and datasets with geospatial technology, integrating various data sources.

· Innovative strategies and tools that employ predictive analytics, AI, and ML to enhance enterprise-wide processes.

· Build predictive analytics models and tools to forecast trends, using AI and ML techniques.

· Training Development, Content Management and Training Delivery Support

· In-person Delivery

· Online Instructor Led Delivery

· Multi-Media Content Delivery and Management

· Meeting Facilitation

· Tier 1 Help Desk and Project Scheduling Support:

· Ticket Intake

· Solution resolution and user self help

· Project Scheduling Support

· Multi-Media and Communication Support

· Print media

· Interactive Newsletters

· Web Content development and Management (WCM)

· Video Creation and Development

**NOTE: Support services WILL NOT include the acquisition of Platform as a service, (PaaS) Infrastructure as a Service (IaaS) and Software as a Service (SaaS) unless specifically stated in a task order

Program and Project Delivery Support Services and the PROMIS AIS are the cornerstone of Program and Project Delivery, These Processes include, however or not limited: to budgeting, resourcing, scheduling, reporting, and analytics. The PROMIS suite of application configured to meet the USACE business processes, consists of several highly integrated Oracle products and complex data structures.

The offeror will provide all goods, services, and support in alignment with the Federal Risk and Authorization Management Program (FedRAMP) IL4 and in compliance with Risk Management Framework (RMF) using the eMASS/DODs standardized security assessment, validation tool, authorization, and continuous monitoring of cybersecurity (STIGs and SCCA) policies and planning services, as required by the scope of the project.

The offeror’s solution should also be alignment and knowledgeable of CSP-CSO (i.e.,- OIC3, OAC, APEX, etc.…) computing platform, promoting interoperability and while ensuring to the DOD/ USACE SCCA posture policies within the DODIN. Since not all data is encapsulated in an application, migration planning of applications and data should be considered two separate efforts apart from E-mails (MS365).

Currently, the USACE (CIO/G6) on-premises data centers are responsible for legacy PROMIS Operation, Maintenance and the Decommissioning of the on-premises Services, Equipment Disposition, and Facility Disposition. Activities related to the support of the on-premises environment for the legacy PROMIS is not included in the scope of this PWS or its associated task orders. However, the Contractor(s) will be responsible for ensuring a smooth and uninterrupted transition from the on-premises legacy PROMIS to the IL4 Cloud version of PROMIS.

Purpose The purpose of this contract is to provide for Program and Project Delivery Support Services to meet the requirements of U.S. public laws, regulations, policies, stakeholders, and best business practices EM 5-1-11 PDBP Manual. The Contractor(s) (s) shall be responsible for ensuring continuous system availability. Services may include research, analysis, design, development, testing, and implementation of enhancements. Requirements may entail migrating application to SaaS solutions in a more robust infrastructure using current technology and products, providing enhanced reporting capabilities, integrating geospatial information into Program and Project Delivery Support Services, to include Modifying Program and Project Delivery Support Services architecture and application software to operate in a IL4 DOD Oracle Cloud Infrastructure (OCI/OC3) environment.

General Requirements Contract Management The Contractor(s) (s) shall establish clear organizational lines of authority and responsibility to ensure effective management of the resources assigned to the requirement. The Contractor(s) (s) must maintain continuity between the support operations at USACE Headquarters and the Contractor(s) 's corporate offices.

Contract Administration The Contractor(s) (s) shall provide all necessary personnel and supervision to deliver technical, consultative, and training services in response to Program and Project Delivery Support Services operations, maintenance, modernization, and support requirements. The Contractor(s) (s) shall establish processes and assign appropriate resources to administer the contract Task Orders effectively. The Contractor(s) (s) shall have a single point of contact between the Government and Contractor(s) personnel assigned to support contract administration.

Non-Personal Services The Government shall neither supervise Contractor(s) employees nor control the method by which the Contractor(s) performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual Contractor(s) employees. It shall be the responsibility of the Contractor(s) (s) to manage its employees and to guard against any actions that are of the nature of personal services. If the Contractor(s) (s) believes that any actions constitute, or are perceived to constitute personal services, it shall be the Contractor(s) 's responsibility to notify the Contracting Officer’s Representative (COR).

Hours of Operation – Generally, work performed shall be in accordance USACE operating hours within the Continental United States (CONUS) Monday through Friday, except U.S. Federal Holidays. The Contractor(s) (s) shall provide Program and Project Delivery Support Services maintenance support during these hours. The Contractor(s) (s) shall provide non-core hours support as described in Section 2.5.

Non-Standard Operations Upon determination by the Government that support of out side the Contential United States (OCONUS), an emergency arrises, or quick response is necessary to meet mission requirements, the Contractor(s) shall be notified of the need for priority response by the most appropriate method (e.g. telephone, email or other electronic comunication methods) The Contractor(s) shall maintain an on-call service capable of responding to system failures within a one-hour period after normal business hours and on weekends.

The Contractor(s) shall be available to work extended hours on an ad hoc basis to suport software solutions necessary to satisfy emergent needs due to changes in public law, policy, or data requirements.

Recognized Holidays The Contractor(s) is not required to perform services on the holidays listed below unless there is an extenuating circumstance as described in 2.5.1:

Juneteenth/National Independence Day Travel Infrequent Travel may be required. All travel will be within the Continental United States (CONUS) in accordance with the Joint-Travel Regulations (JTR).

The Contractor(s) shall ensure that all travel is in accordance with (IAW) the Department of Defense (DOD) Joint Travel Regulation (JTR) and Federal Travel Regulation (FTR), FAR 31.205-46. All travel must be approved by the Contracting Officer (KO) or designated COR in writing prior to departing on travel. The Contractor(s) shall provide receipts for all travel invoices.

The Contractor(s) shall submit a Trip Report to the COR and the Government’s Project Manager within five business days after completion of travel IAW DI-MISC-80508B, Data Item No. C001. If a trip extends more than two weeks, the Contractor(s) shall submit interim reports every two weeks throughout the duration of the trip. Trip reports shall identify the Government Official authorizing the trip, the reason for the trip, the results of the trip, any action items, and any other relevant information about the trip.

Contracting Officer Representative (COR) The COR is responsible for technical administration of the contract and shall assure proper Government surveillance of the Contractor(s) ’s performance. The COR shall keep a quality assurance file. At the conclusion of the contract or when requested by the KO, the COR shall provide documentation to the KO. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. The Contractor(s) shall refer any changes they deem may affect contract price, terms, or conditions to the KO for action.

Key Personnel The Key Personnel positions are critical to the successful performance of this contract and must be assigned for the duration of the contract. The Contractor(s) (s) shall maintain a list of all Key Personnel at all times. The Project Program Manager (s) shall be responsible for managing the performance of the work. The identity of the Project Program Manager(s), and an alternate Project Program Manager(s), shall be designated in writing to the KO. The Contractor(s) (s) shall obtain the KO’s written consent before making any substitution for designated Key Personnel. In the event of such substitution, the Key Personnel proposed to fill the specified role must have equivalent qualifications to the original individual.

The Project Program Manager(s) (or the Designee) shall have the authority to act for the respect Contractor(s) on all matters relating to the daily operation under this contract and awarded task order’s (T.O.).

Contractor(s) shall identify which Labor Category Descriptions match the Key Personnel qualification and experience requirements outlined in Appendix A, which include:

a. Program Manager

b. Software Developer

c. Software Developer

d. Database Developer

e. Scrum Master

f. Information Assurance Engineer Cyber Security Specialist Additional Key Personnel identified from Non-Key personnel Labor Category Descriptions include:

g. Project Manager

h. Quality Control Manager

i. Scheduler

j. Scheduler

k. Enterprise Data Architect

l. IT Engineering Developer

m. System Subject Matter Expert

n. Technical Writer Quality Control The Contractor(s) (s) shall develop, maintain, and execute an approved Quality Control Plan (QCP) to ensure services are satisfactorily performed under this contract. The QCP plan shall define the processes to monitor Contractor(s) (s) performance and ensure compliance with the requirements of this contract and applicable regulations. The Contractor(s) ’s QCP shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor(s) (s)shall electronically submit a comprehensive, written QCP to the COR and the Contracting Officer (KO) within 30 calendar days of contract award. The QCP shall be reviewed by the Government before acceptance. After review of the QCP, the KO will provide the Contractor(s) (s) with written acceptance or rejection of the QCP along with any proposed changes.

Quality Assurance The Government will evaluate the Contractor(s) ’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). The QASP is the method by which the Government will measure Contractor(s) (s) performance in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s). The Contractor(s) (s) shall review and update the QASP with the COR within 30 calendar days of contract award to propose changes based off of current PROGRAM AND PROJECT DELIVERY SUPPORT SERVICES requirements and Contractor(s) capabilities.

Government Furnished Equipment The Government will provide equipment, as necessary and workspace, as required, to Contractor(s) personnel assigned to this contract. The Government will provide workspace for Contractor(s) personnel when working on-site at the Government’s facility. All Contract developed products/applications must be accompanied with detailed documentation allowing for post development reproduction and analysis.

Data Rights The Government has unlimited rights to all documents and materials produced under this contract. All documents and materials, to include the source code of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership belonging exclusively to the Government. These documents and materials may not be used, sold, or published by the Contractor(s) without written permission from the KO. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights. The Government has unlimited rights in accordance with FAR Clause 52.227.14.

The Contractor(s) shall identify all COTS software and applicable licenses that will be delivered to the Government either separately or as an integrated component in GOTS solutions.

The Government retains the right to inspect GOTS and COTS deliverables to ensure that they meet contract requirements prior to acceptance.

The Contractor(s) shall provide copies of licenses for COTS applications to the KO for review and approval prior to use in the deliverable.

Copyright The PROGRAM AND PROJECT DELIVERY SUPPORT SERVICES source code, technical data, and documentation are property of the US Government. Any information provided under this contract pertaining to the PROGRAM AND PROJECT DELIVERY SUPPORT SERVICES enterprise suite is restricted to US Government use only and not available for redistribution. The Contractor(s) (s) agrees to release and assign all copyrights to the US Government for any new materials or modifications to existing materials that are produced by the Contractor(s) (s) during the term and in the scope of this contract.

Special Qualifications To ensure effective management of the Program, the Contractor(s) (s) shall have the following qualifications:

a. Expert knowledge of Oracle products (APEX, OIC, OAC and OPC) and the ability to draw upon additional resources and maintain a “reach-back” knowledge base capability that can be utilized as needed.

b. Expert knowledge of DOD End-to-End (E2E) Integration framework and business improvement processes.

c. Expert knowledge of Defense Business Systems (DBS), the Defense Acquisition System, and DOD Information Technology capital planning and investment management.

d. In-depth knowledge, expertise, and proven experience in assisting large, complex organizations in the adoption, transition, implementation, and support of CSP-CSO model for the delivery of IT services.

e. Experience in the planning, execution, and management of IT organizational change initiatives for large Federal government organizations utilizing industry best practices for organizational change management.

f. Experience in the planning, execution, and management of Civil and Military activities, directives, and procedures.

g. Knowledge of USACE project planning and project management methodologies .

h. Experience with Civil Works programs/ BLM, appropriations, budget cycles and work plan development.

i. Experience in the DOD Civil Planning, Programming, Budgeting, and Execution (PPBE) process.

j. Experience in formulating and justifying DOD Sustainment, Restoration, and Modernization (SRM) initiatives.

k. Demonstrated experience and capabilities in high-level report writing and oral presentations for executive level management.

Specific Tasks Application Operations, Maintenance, Modernization and Support Services The Contractor(s) (s) shall provide Iterative Customer Driven Software Management and Development, and IT Oracle Database Administration, Design, DEVSECOPS and System Engineering Services for the PROGRAM AND PROJECT DELIVERY SUPPORT SERVICES enterprise suite. These services will be made available to the US Government personnel of the USACE HQ National Programs Branch in Washington, District of Columbia. This work is variable in nature and be completed on a daily, weekly, or monthly basis depending upon changes in business processes and regulatory requirements. Work frequently entails aggressive deadlines, a high degree of complexity, and a high degree of uniqueness.

The Contractor(s) shall possess experience and knowledge of the most impactful and efficient business improvement processes as described in Section 3.0.

The Contractor(s) shall respond to and complete work requests (help desk tickets) as outlined in 4.4.10. All specific help desk assignments associated with the contract tasks will be managed by work requests utilizing the PROGRAM AND PROJECT DELIVERY SUPPORT SERVICES reporting system and will serve as the delivery tool for these tasks.

Help desk tickets will be categorized by the Government using the following characteristics:

a. Stops user from performing functions in system as currently deployed

b. Corrections of update/recon/report (code and/or scripts)

c. Modifications required due to regulatory changes or at direction of National Programs Branch or higher headquarters

d. System performance issues to include tuning, referenced procedures, database integrity, and redesign of existing procedures

e. Minor modifications not critical to operation

f. Configuration Control Board (CCB) system enhancements and reports

g. Unapproved system enhancements and new reports as requested by field user or developer

h. Data Calls Help desk classification codes consist of the following and shall be assigned by the Contractor(s) :

The Contractor(s) (s) shall use industry best practices for securing software design and development methodologies to ensure that developed applications are devoid of security flaws.

The Contractor(s) (s) shall use the software development industry standards and industry best agile practices for providing the products and services required by the contract in the absence of specific contract requirements.

The Contractor(s) (s) shall be responsible for overall responsiveness, cost control, adherence to schedules, and technical quality of work.

The Contractor(s) (s) shall follow a documented development process that:

a. Explicitly addresses security requirements

b. Identifies the standards and tools used in the development process

c. Documents the specific tool options and tool configurations used in the development process

d. Documents, manages, and ensures the integrity of changes to the process and/or tools used in development; and

e. Reviews the development process, standards, tools, and tool options/configurations yearly to determine if the process, standards, tools, and tool options/configurations continue to meet all security requirements.

Project Management The Contractor(s) (s) shall provide software and project management services to accomplish the activities listed in this PWS and comply with the Quality Assurance Surveillance Plan (QASP). The PROGRAM AND PROJECT DELIVERY SUPPORT SERVICES Project Manager(s) are the primary point of contact with the customer and is responsible for all activities listed in sections five and seven of this PWS, to include the Project Management Plans (PMP) and all deliverables.

Program Management The Contractor(s) (s) shall provide necessary support services to the National Programs Branch Program Management Office (PMO).

The Contractor(s) (s) shall develop, implement, and execute the PROGRAM AND PROJECT DELIVERY SUPPORT SERVICES Modernization roadmap and USACE strategic guidance.

The Contractor(s) (s) shall manage the PROGRAM AND PROJECT DELIVERY SUPPORT SERVICES system release plan.

The Contractor(s) (s) shall develop white papers.

The Contractor(s) (s) shall develop Functional Requirements Documents (FRDs) for future enhancements.

Agile Development Process The Contractor(s) (s) shall incorporate software development processes under this PWS using Agile development methodologies and manage these processes in a Government selected tool. Agile development involves a series of short-duration, iterative projects that deliver incremental capabilities in shortened timeframes. It is intended to deliver working software quickly and evolves quickly to meet changing requirements.

Requirements Definition Requirements definition shall use agile development methodologies to capture capability needs through User Cases and design thinking methodologies. This phase of agile development involves the users and process owners with participation by developers as needed.

Software Development Iterations and Integration Software development shall follow agile development methodologies using short duration development cycles or “sprints” that produce demonstrable “interim deliveries” of software. These deliveries of capability may or may not be fielded to the operational community. The time required to create a delivery iteration is dependent on planning, complexity of features, or other influences. Iterations may also be based on a fixed time cycle, with variances in the amount of features developed. The Contractor(s) (s) is expected to use continuous integration best practices in developing software solutions.

Product Testing Product testing in the agile development process requires frequent engagement of the customer and/or designated representative testers. Agile development shall include use of automated regression testing techniques and utilities included part of a continuous software integration process. The Contractor(s) (s) shall ensure all products are thoroughly tested prior to delivery to the Government. The Contractor(s) (s) shall support the Government to identify and correct product testing issues identified throughout the agile development process, but especially during integration testing of a releasable set of software features.

Software Releases Based on a plan for each agile project, software releases shall be completed, delivered, and fielded. Most agile projects will require several iterations culminating in a release to the field. Every project will be tailored to the scope of the project, driving longer or shorter iteration and release schedules as required and directed by the Government.

The Contractor(s) (s) shall participate in the release planning team and its process, including feature selection, with other Government directed representatives. Release planning is the responsibility of the Government, but the Contractor(s) (s) shall provide knowledge and input that is deemed critical by the Government to the planning process.

Application Operation, Maintenance, Development, Modernization and Support Overview The Contractor(s) (s) shall leverage, at a mininum to include, but not limited to, Oracle, IBM, Citrix, Microsoft, and SAP product releases to lead the maintenance, system requirements analysis, design, development, coding, testing, patching, security hardening, and implementation of changes and enhancements of the software required for the operations of PROGRAM AND PROJECT DELIVERY SUPPORT SERVICES.

The Contractor(s) (s) shall maintain the existing applications to include, but not limited to, Oracle Forms, Oracle Reports, Oracle Primavera / EPPM, Citrix XenApp, SAP Crystal Reports, and SAP BusinessObjects Business Intelligence while making enhancements using new and innovative features provided by technology updates.

The Contractor(s) (s) shall maintain any added or replaced PROGRAM AND PROJECT DELIVERY SUPPORT SERVICESapplications and platforms to include, but not limited to, Oracle Unifier, Oracle Business Intelligence Enterprise Edition, Oracle Application Express, and Oracle Gateway.

The Contractor(s) (s) shall provide design of software that supports a service-oriented architecture to ensure seamless integration between applications.

The Contractor(s) (s) shall provide analysis, design and development in integrating modern web application development frameworks into existing and future PROGRAM AND PROJECT DELIVERY SUPPORT SERVICESapplications.

The Contractor(s) (s) shall provide continuous assistance in identification and correction of programming deficiencies, programming modifications based on regulatory requirements and/or modifications, data elements needed to enhance and produce forms and reports, and/or changes to improve functional operations of screens.

PROGRAM AND PROJECT DELIVERY SUPPORT SERVICESModules and Interfaces The Contractor(s) (s) shall provide modification, development, and leverage new technology features, to update all modules within the legacy enterprise that include, but are not limited to, the following list:

a. E-Project Management Plan Generator (ePMP)

b. Corporate Management of Information (CMI)

c. Project Initiation & Maintenance Application(PM+)

d. Project Management Business Process (PMBP) Portal

e. Fact Sheet Generator (FSG)

f. Earned Value Management (EVM) Data Entry

g. Civil Works – Integrated Funding Database (CW-IFD)

h. Common Integration Layer (CIL) The Contractor(s) (s) shall provide maintenance, support, modification, and development, and leverage new technology features, to update all interfaces and reports within the lecgacy enterprise that include, but are not limited to, the following list:

a. Automated Civil Engineer System (ACES)

b. Construction Appropriation, Programming, Control, Execution System (CAPCES)

c. Corps of Engineers Financial Management System (CEFMS)

d. Formerly Used Defense Site Management Information System (FUDSMIS)

e. Resident Management System (RMS)

f. Enterprise Data Warehouse (EDW) Universes

g. UserId-Password Administration and Security System (U-PASS) Geospatial Capabilities and Integration The Contractor(s) (s) shall provide maintenance, support, testing, modification, development, and leverage new technology features required to integrate geospatial platforms and information systems with the PROGRAM AND PROJECT DELIVERY SUPPORT SERVICESenterprise.

The Contractor(s) (s) shall define, support, and negotiate end-to-end geospatial operational, technical, and performance requirements and interfaces within PPM SERVICES.

The Contractor(s) (s) shall ensure PROGRAM AND PROJECT DELIVERY SUPPORT SERVICESbusiness processes and system capabilities synchronize with Community and DoD/Army/USACE geospatial directives and initiatives.

The Contractor(s) (s) shall provide end-to-end integrated geospatial system architecture for adding new capabilities, integrating new imagery and data sources, and responding to other drivers of such policies and regulations.

Requirements and Analysis The Contractor(s) (s) shall use teamwork and close customer collaboration in evaluating and analyzing system requirements.

The Contractor(s) (s) shall provide as requested analysis and recommendations for modifications or enhancements of coding.

The Contractor(s) (s) shall perform impact analysis and provide recommended solutions for refactoring of existing coding and processes.

Custom Code The Contractor(s) (s) shall maintain, refactor, and enhance custom code for all existing or new forms, modules, components, interfaces, and applications developed (government-off-the-shelf code and PROGRAM AND PROJECT DELIVERY SUPPORT SERVICESAPIs) to improve performance and/or system functionality.

Code Modifications and Development The Contractor(s) (s) shall incorporate agile software methodologies and practices into development.

The Contractor(s) (s) shall participate in agile teams to provide technical guidance and assist with the refinement of previously developed functionality, and create enhancement to functionality as directed by the Government.

The Contractor(s) (s) shall make changes to fielded software to meet new security requirements, correct errors in coding and meet new regulatory requirements.

The Contractor(s) (s) shall provide frequent deliveries of software development.

The Contractor(s) (s) shall respond quickly to changing demands and requirements.

The Contractor(s) (s) shall provide system design for proposed system modifications that are revised as changes are made in the agile development process.

Error Corrections – Scripts The Contractor(s) (s) shall diagnose system and data problems as reported by system end-users. Data correction scripts will be created as needed to maintain system integrity and user functionality.

Testing The Contractor(s) (s) shall conduct tests (e.g. unit, functional, system, interoperability, regression, security, and performance) of software throughout the development lifecycle using industry best practices of continuous integration methods and automated regression testing utilities. Testing materials (scripts, configurations, utilities, tools, plans, and results) shall be maintained under configuration control.

The Contractor(s) (s) shall develop and deliver testing materials in a format that allows the Government to reproduce the testing procedures and results within their own development environment.

The Contractor(s) (s) shall conduct testing related to non-functional requirements, including load, performance, and installation testing.

The Contractor(s) (s) shall correct and repair software defects throughout the agile software development process identified through all testing (including unit, system, functional, security, performance, and load testing) procedures.

The Contractor(s) (s) shall conduct inspections and provide analysis of testing results as directed.

The Contractor(s) (s) shall include the user/customer as part of the iteration tests/demonstrations as required.

The Contractor(s) (s) shall collect systems and application performance and load data as part of testing process.

Testing scripts, utilities, test execution, and testing results shall be historically maintained under configuration control for comparison and analysis.

The Contractor(s) (s) shall support the Government’s efforts to conduct integration testing of software deliverables within the Government’s Testing and Integration Environment.

Releases The Contractor(s) (s) shall create detailed software deployment and fielding instructions.

The Contractor(s) (s) shall deliver as part of a software application the installation kits, all related source code, software build scripts and instructions, and associated design, development, and testing artifacts.

The Contractor(s) (s) shall release approved changes to production according to prescribed weekly schedules and, as required, outside of prescribed schedule.

Help Desk Support The Contractor(s) (s) shall be responsible for all Tier 1 and Tier 3 scheduleng requests (tickets). A Tier 2 and Tier 3 work request is any help desk ticket exceeding Tier 1 capabilities.

The Contractor(s) (s) shall develop a responsibility matrix and Service Level Agreement with National Programs Branch to assist in prioritizing tickets and responsibility guidelines.

The Contractor(s) (s) shall acknowledge all Tier 2 and Tier 3 tickets within 24 hours in the National Programs Branch help desk and incident management software.

The Contractor(s) (s) shall coordinate with CIO/G6 and/or any software vendor to resolve Tier 2 and Tier 3 tickets. Tier 3 tickets consist of the management of configuration control requests and/or software and hardware changes. Tier 4 tickets require software vendor resolution but Contractor(s) (s) shall monitor progress and provide updates in status reports.

The Contractor(s) (s) will accept, document and resolve incidents and approved configuration control requests in accordance with the contract QASP.

Year-End and Other Management Support The Contractor(s) (s) shall ensure that prior year databases are archived in accordance with documented procedures and in coordination with CIO/G6.

The Contractor(s) (s) shall provide respond to all data calls from National Programs Branch, auditors and other internal and external agencies.

The Contractor(s) (s) shall monitor routine system processes: system reconciliations, report stacks and CRON execution.

The Contractor(s) (s) shall provide project management plans in support of system modifications, upgrades and enhancements.

The Contractor(s) (s) shall create, update, and maintain technical analysis reports as directed by the Government to support discussions.

The Contractor(s) (s) shall support meetings with Government/Contractor(s) (s) teams defining artifacts, data models, services, system specifications and architectures The Contractor(s) (s) shall provide technical guidance and training to end-users in supporting the system.

The Contractor(s) (s) shall participate in committees and review groups as assigned.

Information Technology Service Management National Programs Branch has established a strategic goal to restructure the delivery of AIS technology services to internal and external USACE customers through alignment with the Department of Defense Enterprise Service Management Framework (DESMF) and U.S. Army Enterprise Service Management (AESM) Reference Architecture (RA).

The Contractor(s) (s) shall review the current IT Service Management posture of legacy PROMIS.

The Contractor(s) (s) shall lead the research, development, and 12-month implementation, in coordination with National Programs Branch, of a detailed IT Service Management (ITSM) strategy in accordance with DESMF and AESM RA.

The Contractor(s) (s) shall recommend a management structure including roles and responsibilities required to create a sustainable ITSM model for USACE.

The Contractor(s) (s) shall develop and maintain a ITSM Communications Strategy and Organizational Change Strategy for USACE.

Oracle Database and Application Design and Administration The Contractor(s) (s) shall lead the continued support of the USACE Oracle Database and Application Server Administration, Design, and System Engineering Services required for the operation of legacy PROMIS.

The Contractor(s) (s) shall leverage latest technology capabilities to meet USACE needs with timely and seamless access to current and new infrastructure, business applications, and data. This includes staying abreast of new feature offerings and new and innovative ways to provide technology value to USACE users. Contractor(s) (s) shall keep Government informed on incorporating all latest features and technology advances in PROGRAM AND PROJECT DELIVERY SUPPORT SERVICESto improve user interfaces, effectiveness, efficiency and performance of the system.

The Contractor(s) (s) shall take advantage of features of the USACE Oracle licensed products to meet the requirements of the PROGRAM AND PROJECT DELIVERY SUPPORT SERVICESsystem architecture plans to be located in a commercial or Government cloud with real-time failover and high availability solutions.

The Contractor(s) (s) shall assist with configuring and tuning the PROGRAM AND PROJECT DELIVERY SUPPORT SERVICESOracle database and application servers to maintain system availability in accordance with the QASP.

The Contractor(s) (s) shall maintain the PROGRAM AND PROJECT DELIVERY SUPPORT SERVICESOracle databases and application in the development and test environments, including configuration modifications based on regulatory requirements, system certification and accreditation policies, upgrades, and overall design and operations of the architecture.

The Contractor(s) (s) shall provide continuous assistance for identification, correction, and configuration of all Oracle Databases to include the development, test, and production environments, configuration modifications based on regulatory requirements, database and system certification and accreditation policies, upgrades, and overall design and operations of the architecture.

The Contractor(s) (s) shall monitor development and test database health.

The Contractor(s) (s) shall diagnose and correct database problems in the development, test, training, and production environments.

The Contractor(s) (s) shall maintain PROGRAM AND PROJECT DELIVERY SUPPORT SERVICESOracle software, including Security Technical Information Guidance (STIG) and Information Assurance Vulnerability Management (IAVM) compliance.

The Contractor(s) (s) shall keep PROGRAM AND PROJECT DELIVERY SUPPORT SERVICESOracle application and database software on current technology using upgrades and patches.

The Contractor(s) (s) shall create new databases, as needed, including training, development, test, and production.

The Contractor(s) (s) shall provide 24x7 Oracle on-call Certified DBA Support.

UNIX and System Administration The Contractor(s) (s) shall assist with the administration of PROGRAM AND PROJECT DELIVERY SUPPORT SERVICES development, test, training, and production environments, to include knowledge of UNIX, Solaris, Sun Microsystems, and Oracle SQL/PL*SQL software tuning techniques. To achieve PROGRAM AND PROJECT DELIVERY SUPPORT SERVICES user support objectives, assistance will include optimization of platform specific hardware and software tuning considerations to maximize the performance of PROGRAM AND PROJECT DELIVERY SUPPORT SERVICESacross the CIO/G6 architecture.

The Contractor(s) (s) shall assist CIO/G6 with on-premises configuration and tuning of PROGRAM AND PROJECT DELIVERY SUPPORT SERVICESdatabases and application servers and the production operating environment to maintain application availability in accordance with the QASP.

The Contractor(s) (s) shall work closely with CIO/G6 to resolve production server issues and migrate the application and databases to supported platforms, including hardware and operating system.

The Contractor(s) (s) shall maintain, configure, and tune the PROGRAM AND PROJECT DELIVERY SUPPORT SERVICESOracle database and application servers in the development and test environments to maintain application availability in accordance with the QASP. The Contractor(s) (s) shall develop and administer a development and test server backup plan.

The Contractor(s) (s) shall maintain the development and test environments, including configuration modifications based on regulatory requirements, information assurance and system certification and accreditation policies, upgrades, and overall design and operations of the architecture.

User Access Controls The Contractor(s) (s) shall work closely with CIO/G6 to maintain user access controls/information system accounts to PROGRAM AND PROJECT DELIVERY SUPPORT SERVICESin accordance with DOD, DA, and USACE regulations.

The Contractor(s) (s) shall identify account types (i.e., individual, group, system, application, and temporary), authorized users of the information system, and user access privileges The Contractor(s) (s) shall require appropriate approvals to establish, activate, modify, disable, and remove accounts.

The Contractor(s) (s) shall deactivate: (i) temporary accounts that are no longer required; and (ii) accounts of terminated or transferred users.

The Contractor(s) (s) shall provide access to the system based on: (i) a valid access authorization; (ii) intended system usage; and (iii) other attributes as required by the organization or associated missions/business functions.

Electronic Signature Software – CAC/PKI The Contractor(s) (s) shall assist in continued support of all electronic signature software required for the operations of PROGRAM AND PROJECT DELIVERY SUPPORT SERVICESand shall provide maintenance, troubleshooting, and new development in both the production and testing environments. This may include but is not limited to, the following:

a. Windows-based software (i.e. WinEFT, WinChecks, WinStubs)

b. Foreign Currency and European Electronic File Transfers

c. PKI electronic signature libraries

d. Oracle database interface for electronic signatures Interface Support The Contractor(s) (s) shall lead the continued support of the hardware and software architecture of interface support between PROGRAM AND PROJECT DELIVERY SUPPORT SERVICES and other USACE AIS, as well as internal and external agency systems. Legacy PROMIS/ CWIFD currently has seven system interfaces.

The Contractor(s) (s) shall develop processes for new interfaces in the future as new agency requirements, directives, policy and procedures are implemented requiring interchange of data .

Configuration Management As part of a software assurance process, the Contractor(s) (s) shall assist National Programs Branch in developing and maintaining a PROGRAM AND PROJECT DELIVERY SUPPORT SERVICES Configuration Management Plan (CMP) and establish and maintain a strict configuration control process.

The Contractor(s) (s) shall manage strict version control on all software source code and related artifacts either acquired or developed per the government approved CMP. The Contractor(s) (s) shall maintain source code in Apache Subversion, which is hosted at the USACE data center.

The Contractor(s) (s) shall coordinate with Government personnel on changes to the environment through the configuration change control process outlined in the Contractor(s) (s) CMP and in accordance with the Government’s configuration management guidance.

The Contractor(s) (s) shall maintain the Configuration Management software and utilities.

The Contractor(s) (s) shall assist developers in resolving source code configuration issues, apply approved changes to development environment, and release the approved changes to production.

The Contractor(s) (s) shall ensure that, if necessary, production releases can be rolled back to the previous release versions.

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