Performance_Work_Statement_for_KM_Level_3_Assessment_LOESupport.pdf

PERFORMANCE WORK STATEMENT

1. TITLE: FY18 KM MATURITY ASSESSMENT AND OPORD LOE SUPPORT.

2. BACKGROUND: The U.S. Army Corps of Engineers (USACE) is developing an enterprise-wide, integrated, Knowledge Management (KM) strategy and program to promote and drive quality and performance standards across the organization. The program provides the approaches, methods, and tools that enable best practices and promote the flow of actionable information and knowledge within and across the enterprise. Desired outcomes include making positive impacts on the key competencies - transferring knowledge, collaboration and learning – among its employees, its business areas and its organizational components. USACE is at a pivotal point in the development and implementation of its Knowledge Management program.

3. OBJECTIVE: The USACE Knowledge Management program requires continued support for the enterprise-wide execution of the USACE Knowledge Management Campaign Plan 2017. The Campaign Plan is nested under and enables achievement of the strategic goals set by the USACE KM Strategic Plan 2015, both of which combine to aid in attaining Level 3 KM Maturity (APQC Maturity Model) as defined in the strategic plan. The Campaign Plan seeks to improve USACE learning organization doctrine and provides a framework for enterprise, major subordinate command (MSC), and district action plans.

The work effort identified in this Work Statement continues the execution of the KM OPORD approved Lines of Effort that reflect a KM focused approach. This work effort also addresses tasks necessary for successful execution of the 2017/2018 KM Maturity Assessment, focusing on Level 3 maturity.

3.1 Provide support to the Knowledge Management 2017/2018 KM Maturity Assessment.

3.2 Provide support to the Knowledge Management OPORD/Campaign Plan/Lines of Effort.

4. SCOPE: The purpose of the proposed contractor support is to provide continued support to the execution of the KM Campaign Plan Lines of Effort with a focus on supporting an orderly ramp down of those LOEs that have achieved their OPORD Objectives and continued support to those LOEs that have identified a path forward as a result of leadership guidance and way ahead. Additionally, APQC validation of our KM Maturity Assessment is key to achieving KM Maturity Level 3 during FY2018. This also includes the identification of gaps and shortfalls, not only to achieving Level 3, but also identifying those steps necessary to achieve future levels of KM Maturity, should we choose to pursue that strategy

The main elements of projected contractor support include assistance to program management; support to KM Maturity Assessment, and LOE transition. The contractor will also provide facilitation, coaching and senior subject matter expertise in KM, supporting execution of the KM campaign Plan Lines of Effort.

5. CLASSIFICATION: All work performed is unclassified. All USACE business information provided to the contractor shall be controlled at the HQ USACE Division level in accordance with established procedures.

6. TASK DEFINITION: General Support to the USACE KM Campaign Plan and Level 3

Assessment

6.1 Validate the 2017/2018 USACE KM Maturity Assessment input, in accordance with the APQC Capabilities Assessment Tool (CAT). Provide an assessment of the overall progress to date, and the APQC KM Maturity Level attained, across the entire USACE Enterprise.

6.1.1 Analyze the complete and comprehensive set of MSC reports submitted by HQ USACE, and identify the APQC validated Maturity Level attained.

6.1.2 Identify gaps and shortfalls to meeting Level 3 Maturity and recommend gap closure actions to address the next achievable level of Maturity.

6.2 Perform Support for KM OPORD approved Line of Effort 3: KM Infrastructure

6.2.1 Deliver updated KM Training products, to reflect modifications and improvements to existing training material, as identified by the government.

6.2.2 Update the existing distance learning module(s) for KMR, as well as Workforce KM training. The training will be developed to run on the USACE SharePoint or milBook at the discretion of the government.

7. DELIVERABLES:

7.1 Conduct a comprehensive review of MSC Level 3 data submissions IAW APQC CAT and provide recommendations on gaps and shortfalls, in a written report, as identified in 6.1.

7.2 Develop/Update the distance learning modules for basic KM training, as identified in 6.2.

7.3 Meeting Notes, Reports, information briefings and recommendations on an as needed basis in contractor format, IAW requirements identified in Sections 6.1 – 6.2 above.

7.4 Written monthly progress reports in contractor format.

8. TRAVEL: Four (4) total trips, all to HQUSACE, to provide status updates, subject matter expertise, and facilitation in support of the task descriptions identified above.

9. PLACE OF PERFORMANCE: All work performed is at the contractor’s facility unless otherwise identified within this Performance Work Statement.

10. MEETINGS: Briefings to USACE KM Office on the status, findings, recommendations, and issues for tasks 6.1 through 6.2. These briefings are conducted on an as-needed basis, but no less than one (1) briefing (contractor format) every 2 weeks throughout the period of performance. These briefings will be conducted either virtually or in person at the government’s discretion.

11. OTHER DIRECT COSTS: None.

12. GOVERNMENT FURNISHED EQUIPMENT: None.

13. GOVERNMENT FURNISHED INFORMATION: Only non-sensitive, releasable business process information can be provided to the contractor for the performance of work on this contract. Determination of information release can only be made by a responsible USACE entity.

14. PERIOD OF PERFORMANCE: 13 weeks from date of award of this contract.

15. CONTRACTOR MANPOWER REPORTING: The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the U.S. Army Corps of Engineers via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/. Reporting inputs shall be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2013. Contractors may direct questions to the help desk at: http://www.ecmra.mil/.

16. ANTI-TERRORISM AND OPSEC: Section G. Standard Contract Provision and Clause Text Applicability and/or Additional PWS/SOW/SOR Language.

1. AT Level I Training.

All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 5 calendar days after completion of training by all employees and subcontractor personnel. AT Level I awareness training is available at the following website: https://jkodirect.jten.mil.

2. Access and General Protection/Security Policy and Procedures.

All contractor and all associated sub-contractors employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA and/or local http://www.ecmra.mil/ http://www.ecmra.mil/ https://jkodirect.jten.mil/ policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

3. For contractors who do not require CAC, but require access to a DoD facility or installation. Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05 / AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative, as NCIC and TSDB are available), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

4. The Contractor shall develop an OPSEC SOP/Plan within two weeks of contract award.

The OPSEC SOP/Plan must be reviewed and approved by the RA OPSEC Officer. The SOP/Plan will include the government's critical information, why it needs to be protected, where it is located, who is responsible for it and how to protect it. In addition, the contractor shall identify an individual who will be an OPSEC Coordinator.

5. iWATCH and/or CorpsWatch Training.

The contractor and all associated sub-contractors shall brief all employees on the local iWATCH, Corps Watch, or See Something, Say Something program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR NLT 5 calendar days after contract award.

6. For Contracts that Require OPSEC Training.

All new contractor employees will complete Level I OPSEC training within 30 calendar days of their reporting for duty. Additionally, all contractor employees must complete annual OPSEC awareness training.

7. Will be escorted in areas where they may be exposed to classified and/or sensitive materials and/or sensitive or restricted areas.

All contract employees, including subcontractor employees who are not in possession of the appropriate security clearance, will be escorted in areas where they may be exposed to classified and/or sensitive materials and/or sensitive or restricted areas.

8. Pre-screen candidates using E-Verify Program.

The Contractor must pre-screen Candidates using the E-verify Program (http://www.dhs.gov/E-Verify) website to meet the established employment eligibility requirements. The Vendor must ensure that the Candidate has two valid forms of Government issued identification prior to ensure the correct information is entered into the E-verify system. An initial list of verified/eligible Candidates must be provided to the COR no later than 3 business days after the initial contract award.

http://www.dhs.gov/E

7. DELIVERABLES: