FRAGORD_1_to_OPORD_2016-18_(Implementation_of_USACE_Knowledge_Management_Program).pdf

HQUSACE

441 G Street NW

Washington, DC 20314

22 1900R SEP 2017

FRAGORD 1 to OPORD 2016-18(Implementation of USACE Knowledge Management Program)

References:

(a) No Change

(b) Change FY 18 – 22 USACE Campaign Plan (UCP) dtd 1 JUN 2017

(c) No Change

(d) No Change

(e) No Change

(f) No Change

(g) No Change

(h) No Change

(i) No Change

(j) Add OPORD 2016-18(Implementation of USACE Knowledge Management

Program),dtd 27 June 2016

Time Zone used throughout FRAGO 1: Romeo (EDST).

1. Situation. Change A consistent USACE workforce concern is its continuing inability to find knowledge and expertise that is critical to mission success. Knowledge Management (KM) is critical to helping USACE improve mission execution, customer satisfaction, business process management, document retrieval for Freedom of Information Act (FOIA) requirements and legal compliance. KM practices facilitate the ability of USACE to capture knowledge, expertise and skill. It is vital that USACE develop a disciplined knowledge management strategy in order to facilitate and improve the work USACE does for our customers, stakeholders, and the nation. As USACE continues to refine its enterprise Knowledge Management (KM) understanding and implementation out to 2020, this new guidance will help build upon current efforts to enhance the knowledge management posture of both the headquarters and MSCs.

Focus of the MSCs and staff should be achievement of Knowledge Management Maturity level 3 by NLT 30 SEP 2017, and level 4 NLT 30 MAR 2019

2. Mission. No Change. USACE executes the Knowledge Management Campaign Plan throughout the entire enterprise in order to achieve American Productivity and Quality Center (APQC) KM Maturity Level 3 NLT 1 OCT 17 and improve organizational effectiveness.

3. Execution.

a. Commander’s Intent.

(1) Purpose. Change USACE is recognized as a Knowledge Management

UNCLASSIFIED

D

UNCLASSIFIED

FRAGORD 1 to OPORD 2016-18 (Implementation of the USACE Knowledge model for the Army through enterprise application of content, connectivity, collaboration, and by removing barriers to knowledge sharing. Knowledge Management will enable USACE to more efficiently and effectively deliver World Class Engineering services and will enable our customers and our workforce to achieve a greater return on their investments. We will deliver our products at the highest level of quality, faster and more competitively than anyone else in the engineering business sector.

(2) Key Tasks. Change

(b) No Change

(c) No Change

(d) No Change

(e) No Change

(f) No Change

(g) Change Building upon current efforts for enterprise search, develop and institute a strategy to achieve enterprise search that sends a query to different content repositories from across USACE and pulls content from all of the content repositories.

(h) No Change

(3) End State No Change

b. Concept of Operations. No Change

c. Tasks to Staff. Change

(1) Directorate of Research and Development (CERD)

(a) Establish the KMLT and Chair the group to provide guidance, direction and decisions to specific KM and KM related initiatives.

(b) Assume the lead for LOE 1 (KM Strategy and Leadership. See Appendix 1 to Annex B), LOE 2 (Community of Practice. See Appendix 2 to Annex B), LOE 3 (KM Infrastructure. See Appendix 3 to Annex B), and LOE 8 (Strategic Communications. See Appendix 8 to Annex B).

(c) Assign leads for LOEs currently unassigned.

D

UNCLASSIFIED

(d) Assign a Chief Knowledge Officer.

(e) Add USACE CKO develop and institute a training program for KMRs at the MSC and District level.

(f) Add USACE CKO develop and institute a training program for KMRs at the MSC and District level.

(g) Add USACE CKO perform USACE KM CoP Health Assessment

NLT 31 DEC 2017.

(h) Add USACE CKO update USACE KM Strategy to align to forthcoming UCP update NLT 15 DEC 2017.

(i) Add Develop and institute a strategy to achieve enterprise search that can query content repositories across USACE.

(2) Chief Information Officer/G6. Change

(a) No Change.

(b) Change Identify and map electronic content and records across the enterprise and assess systems for best content & records management practices NLT 30 Mar 2018.

(c) Change. Develop the necessary framework to achieve disciplined electronic content and records management across the enterprise and an operational prototype with tools and templates NLT 29 JUN 2018.

(d) Change Provide the basic structure for the local online version of “Discover USACE” to the MSCs, Centers, Labs and 249th EN BN NLT 31 OCT 2018

(3) Office of Public Affairs (CEPA). No Change

d. Tasks to Subordinate Units. Change

(1) Pacific Ocean Division (POD). Change

(a) Assume the lead for LOE 5 (Knowledge Flow and Process Improvement, (See Appendix 5 to Annex B.) and coordinate across the enterprise.

(b) Change Develop, execute and assess results of a Knowledge Flow operational prototype focused on a USACE Business Process NLT 31 DEC 17

D

UNCLASSIFIED

(c) Change Develop and implement a scalable pilot against additional business processes to demonstrate integration of the best practices from the operational prototype for piloting across USACE NLT 1 JUN 2018.

(2) South Atlantic Division (SAD). Change

(b) Change Develop a plan for best practices integration from the operational prototype for implementation across USACE to be presented for approval by the KMLT or designated body NLT 1 NOV 2017.

(c) No Change

(3) Southwest Division (SWD). No Change

(4) Transatlantic Division (TAD). No Change

(5) Northwestern Division (NWD) Add

(a) In coordination with the Chief Information Officer/G6 develop the necessary framework to achieve disciplined electronic content and records management across the enterprise and an operational prototype with tools and templates NLT 29 JUN 2018.

(b) Use the Strategic Management System (SMS) USACE KM Dashboard to input results of KM maturity scoring as directed by the USACE CKO

(c) Manage your organization KM program to allow for KM Level 3 maturity NLT 1 JUL 2018. On order, be prepared to work toward KM Level 4 maturity in FY 18.

(d) KMRs will join and participate in the USACE KM Community of Practice (CoP) NLT 1 OCT 2017.

(e) Submit from your organization one (1) KM Good News Story per quarter to the USACE CKO.

(6) North Atlantic Division (NAD) Add

(a) In coordination with POD, provide support to development of a Knowledge Flow approach by providing a business process for use in the LOE 5

D

UNCLASSIFIED

operational prototype and pilot efforts.

(7) All MSCs, FOAs, Centers and 249th EN BN. Change

e. Coordinating Instructions. Change

(1) No Change

(2) Change KMRs will join and participate in the USACE KM Community of Practice (CoP) NLT 1 NOV 2017.

(3) No Change

(4) Change Identify, refine, and catalogue critical knowledge for each domain

NLT 1 MAR 18.

(5) No Change

(6) Change Execute the tasks necessary to achieve the APQC KM Maturity Level 3 standards NLT 1 JUL 18.

(7) Change Estimate and report status towards accomplishing the KM Maturity Level 3 assessment standards quarterly starting 1 OCT 17.

(8) Change For LOEs to obtain necessary information to accomplish assigned tasks, LOEs may submit requests for information (RFIs) to HQ Staff offices and KMRs at MSCs and Districts. RFIs will first be vetted by the HQ KM Office. The HQ KM Office shall be copied on all RFIs. RFIs for Communities of Practice (CoPs) shall be sent to the HQ KM Office for coordination. LOEs shall provide monthly status reports to HQ KM office for all assigned tasks. Reporting format will be specified by HQ KM office. LOEs shall provide special reports to HQ KM Office, the KM Working Group (KMWG) or KM Leadership Team (KMLT) upon request.

(9) No Change

(10) Add Use the Strategic Management System (SMS) USACE KM Dashboard to input results of KM maturity scoring as directed by the USACE CKO.

(11) Add Submit from your organization one (1) KM Good News Story per

D

UNCLASSIFIED

quarter to the USACE CKO.

4. Sustainment. No Change

5. Command and Signal. No Change

ACKNOWLEDGE: All MSCs, FOAs, Centers and 249th EN BN acknowledge receipt of this FRAGO to ce-uoc@usace.army.mil.

TODD T. SEMONITE

Lieutenant General, USA Commanding

OFFICIAL:

FOR

Hibner

COL, G3

ANNEXES:

Annex A – No Change Acronyms and Definitions Annex B – Change Lines of Effort Annex C – No Change Operations Annex D – No Change Roles and Responsibilities mailto:ce-uoc@usace.army.mil mailto:ce-uoc@usace.army.mil