OPORD_2016-18_(Implementation_of_USACE_Knowledge_Management)_(003).pdf

UNCLASSIFIED

HQUSACE

441 G Street, NW

Washington, DC 20314

27 0900R June 2016

OPORD 2016-18(Implementation of USACE Knowledge Management

Program)

References:

a. Army Techniques Publication (ATP) 6-01.1, 6 MAR 15.

b. USACE Campaign Plan (UCP), 1 MAY 15.

c. USACE Learning Organization Doctrine, a Roadmap for

Transformation, NOV 03.

d. USACE Knowledge Management Strategic Plan, 2015, Approved, USACE Commanding General, 24 FEB 15.

e. USACE Knowledge Management Leadership Team Charter, 28 JAN

15.

f. O’Dell, Carla S. and Hubert, Cindy, 2011, “The New Edge in

Knowledge”: How Knowledge Management is Changing the Way We Do

Business, Wiley & Sons, Inc., New Jersey.

g. Hubert Cindy, 3 DEC 13, USACE/APQC Report Out, PowerPoint

Presentation, HQ USACE KM Capability Assessment Results.

h. Hubert, Cindy and Lemons, Darcy, 2008, APQC, “Levels of

Knowledge Management Maturity”.

i. KM Terms of Reference: Appendix 9 (Terms of Reference) to

Annex C (Operations).

Time Zone Used throughout the OPORD: Romeo (EST).

1. SITUATION.

A consistent USACE workforce concern is its continuing inability to find knowledge and expertise that is critical to mission success. Knowledge Management (KM) is critical to helping USACE improve mission execution, customer satisfaction, business process management, document retrieval for Freedom of

Information Act (FOIA) requirements and legal compliance. KM practices facilitate the ability of USACE to capture knowledge, expertise and skill. It is vital that USACE develop a disciplined knowledge management strategy in order to facilitate and improve the work USACE does for our customers, stakeholders, and the nation.

2. MISSION. USACE executes the Knowledge Management Campaign

Plan throughout the entire enterprise in order to achieve

American Productivity and Quality Center (APQC) KM Maturity

Level 3 NLT 1 OCT 17 and improve organizational effectiveness.

http://armypubs.army.mil/doctrine/DR_pubs/dr_a/pdf/atp6_01x1.pdf https://www.apqc.org/knowledge-base/documents/apqcs-levels-knowledge-management-maturity https://www.apqc.org/knowledge-base/documents/apqcs-levels-knowledge-management-maturity

OPERATION ORDER 2016-18 (Implementation of the USACE Knowledge

Management Program)

3. EXECUTION.

a. Commander’s Intent.

(1) Purpose. USACE is recognized as a Knowledge Management model for the Army through enterprise application of content, connectivity, collaboration, and by removing barriers to knowledge sharing.

(2) Key Tasks.

(a) Identify, capture, and share knowledge that is critical to the successful delivery of assigned USACE missions.

(b) Facilitate the transfer of best practices exhibited by individuals and teams from across USACE through a structured approach that ensures replication.

(c) Seamlessly incorporate KM practices and principles into the daily workflow of all USACE employees.

(d) Integrate KM into the enterprise business framework and annual business budgeting cycles.

(e) Establish KM Key Performance Indicators (KPIs) tied to strategic objectives that are outcome based and reportable to all USACE stakeholders.

(f) Gain employee commitment to the KM processes creating a motivational reward structure and promoting use / participation at the first-line supervisor level.

(g) Achieve enterprise search that sends a query to different content repositories from across USACE and pulls content from all of them.

(h) Improve employee engagement and succession planning through knowledge transfer.

(3)End State. Transform USACE to a knowledge-based, sharing, and collaborative organization that can serve as a

Knowledge Management model for the Army by 1 OCT 17.

b. Concept of Operations.

(1) The implementation of the Knowledge Management Campaign Plan will be in accordance with the KM Strategic Plan

2015 and guidance from the KMLT in order to achieve the target maturity level of the APQC Level 3 KM Maturity. This will require the identification of target focused lines of action that synchronizes key KM tasks with specific KM and KM-related initiatives. See Appendix 2 (Synchronization Matrix) to ANNEX C

(Operations)

(2) The KM Campaign Plan is aligned with the CG’s KM Strategic Plan 2015 and builds on the concept that USACE is a

“learning organization”, and as such, meets the Commander’s

Intent.

(3) Lines of Effort (LOE). LOEs create lanes to focus teams on the specific KM and KM-related initiatives that constitute the KM Campaign Plan. The LOE are packaged to achieve the goals set by the KM Strategic Plan 2015 and follow-on guidance. These are identified as follows:

(1) LOE 1- KM Strategy and Leadership.

(2) LOE 2- KM Community of Practice.

(3) LOE 3- KM Infrastructure.

(4) LOE 4- Lessons Learned / Best Practices.

(5) LOE 5- Knowledge Flow and Process Improvement.

(6) LOE 6- Expertise.

(7) LOE 7- Content and Records Management.

(8) LOE 8- Strategic Communications.

c. Tasks to Staff.

(1) Directorate of Research and Development (CERD).

(a) Establish the KMLT and Chair the group to provide guidance, direction and decisions to specific KM and KM related initiatives.

(b) Assume the lead for LOE 1 (KM Strategy and

Leadership. See Appendix 1 to Annex B), LOE 2 (Community of

Practice. See Appendix 2 to Annex B), LOE 3 (KM Infrastructure.

See Appendix 3 to Annex B), and LOE 8 (Strategic Communications.

See Appendix 8 to Annex B).

(c) Assign leads for LOEs currently unassigned.

(d) Assign a Chief Knowledge Officer.

(2) Directorate of Corporate Information (CECI).

(a) Assume the lead for LOE 7 (Content and Records Management. See Appendix 7 to Annex B).

(b) Develop, execute and assess results of a Content and Records Management operational prototype and provide report at the direction of KMLT.

(c) Develop a plan for technical integration of best practices from the operational prototypes developed from subordinate units. Plan will be approved by the KMLT.

(d) Provide the basic structure for the local online version of “Discover USACE” to the MSCs, Centers, Labs and 249th

EN BN.

(3) Office of Public Affairs (CEPA). Support execution of LOE 8 (Strategic Communications. See Appendix 8 to Annex B).

CERD has the Lead.

d. Tasks to Subordinate Units.

(1) North Atlantic Division (NAD).

(a) Assume the lead for LOE 5 (Knowledge Flow and

Process Improvement. See Appendix 5 to Annex B.) and coordinate across the enterprise.

(b) Develop, execute and assess results of a

Knowledge Flow and Process Improvement operational prototype focused on the NAD’s existing Emergency Operations Expertise approach NLT 1 OCT 16.

(c) Develop a plan for integration of the best practices from the operational prototype for implementation across USACE to be presented for approval by the KMLT NLT 1 JUL

17.

(2) South Atlantic Division (SAD).

(a) Assume lead for LOE 6 (Expertise. See Appendix 6 to Annex B).

(b) Develop, execute and assess results of an

Expertise operational prototype focused on the SAD’s existing

Subject Matter Expertise identification approach NLT 1 OCT 16.

(c) Develop a plan for best practices integration of from the operational prototype for implementation across USACE to be presented for approval by the KMLT NLT 1 JUL 17.

(3) Southwest Division (SWD).

(a) Assume lead for LOE 4 (Lessons Learned / Best

Practices. See Appendix 6 to Annex B).

(b) Coordinate effort for LOE 4 (Lessons Learned /

Best Practices. See Appendix 6 to Annex B) with Transatlantic

Division.

(c) Develop, execute and assess results of a Best

Practice operational prototype focused on the SWD’s existing best practice approach NLT 1 OCT 16.

(d) Develop a plan for Integration of best practices from the operational prototype for implementation across USACE to be presented for approval by the KMLT NLT 1 JUL 17.

(4) Transatlantic Division (TAD).

(a) Develop, execute and assess results of a Lessons

Learned operational prototype focused on the TAD’s existing lesson learned approach NLT 1 OCT 16.

(b) Coordinate effort of LOE 4 (Lessons Learned /

Best Practices. See Appendix 6 to Annex B) with SWD.

(c) Assist with the development of the plan for integration of best practices from the operational prototype for implementation across USACE to be presented for approval by the

KMLT NLT 1 JUL 17.

(5) All MSCs, FOAs, Centers and 249th EN BN.

(a) Identify a KM Representative(s) to facilitate knowledge collection / dissemination efforts. Engage SMEs and

USACE KM Core Team NLT 1 JUL 16. See Appendix 2 (Knowledge

Management Representative) to Annex D (Roles &

Responsibilities).

e. Coordinating Instructions.

(1) Coordinate and facilitate KM activities and participate in the KM Working Group when applicable.

(2) Participate in the KM Community of Practice (CoP).

(3) Develop and execute business case assessments to validate KM concepts, support technical implementations and inform local resourcing decisions.

(4) Identify, refine, and catalogue critical knowledge for each domain NLT 1 APR 17.

(5) Conduct Phase 1 KM maturity and capability assessment NLT 1 OCT 16 and a Phase 2 maturity and capability assessment

NLT 1 OCT 17.

(6) Execute the tasks necessary to achieve the APQC KM Maturity Level 3 standards NLT 1 OCT 17.

(7) Estimate and report status towards accomplishing the KM Maturity Level 3 assessment standards quarterly as part of the KMLT updates starting 1 OCT 16.

(8) Implement a local online presence of “Discover USACE”.

Specific implementation details TBD.

(9) Provide incentives and recognition to subordinate command to recognize success in implementing KM strategies.

4. SUSTAINMENT. Funding strategies are being developed. Current funding can be used at the direction of the Resource Manager

(CERM). FY17 Funding will be determined at a later date.

5. COMMAND AND SIGNAL.

a. Command. HQUSACE.

b. Control. Execution of the USACE KM Campaign Plan will be managed by the KM Leadership Team, the Chief Knowledge Officer and the KM Core Team according to procedures and processes established by LOE 1 (Strategy and Leadership).

c. Signal. POCs are: Ian Pfaff, Chief Knowledge Officer, CERD, 202-761-1407; and Mark Hainsey, Assistant Director for

Knowledge Management, CERD, 202-761-7638.

ACKNOWLEDGE: All MSCs, FOAs, Centers and 249th EN BN acknowledge receipt to ce-uoc@usace.army.mil.

TODD T. SEMONITE

Lieutenant General, USA

Commanding

OFFICIAL:

Hibner

LTC (P), G3

ANNEXES:

Annex A – Acronyms and Definitions

Annex B – Lines of Effort

Annex C - Operations

Annex D – Roles and Responsibilities