Annex_B_(Lines_of_Effort)_to_OPORD_2016-18_(Implementation_of_USACE_Know....pdf

UNCLASSIFIED

ANNEX B (Lines of Effort) TO OPERATION ORDER 2016-18

(Implementation of the USACE Knowledge Management Program)

Time Zone Used throughout the Order: Romeo (EST).

1. Concept of Operations. The implementation of the Knowledge

Management Campaign Plan will be in accordance with the approved

KM Campaign Plan and guidance from the KMLT in order to achieve the target maturity level of the APQC level 3. This will require the identification of target focused lines of effort that synchronizes key KM tasks with specific KM and KM-related initiatives. See Appendix 2 (Synchronization Matrix) to Annex C

(OPERATIONS).

2. Approach. The KM Campaign Plan is aligned with the CG’s KM

Strategic Plan 2015 and builds on the concept of “USACE as a learning organization”, and as such, meets the Commander’s

Intent.

d. Lines of Effort (LOE). LOEs create lanes to focus teams on the specific KM and KM-related initiatives that constitute the

KM Campaign Plan. The LOE are packaged to achieve the goals set by the KM Strategic Plan 2015 and follow-on guidance. These are identified as follows:

(1) Establish the KM Strategy and Leadership LOE to codify

USACE policy and infrastructure changes to implement the KM strategy (Appendix 1, Lead: CERD).

(2) Establish the Community of Practice LOE to establish requirements for and improve quality of USACE communities

(Appendix 2, Lead: CKO).

(3) Establish a KM Infrastructure LOE to establish team-based learning across USACE and launch prototype efforts

(Appendix 3, Lead: CKO).

(4) Establish a Lessons Learned / Best Practice LOE to update USACE Lessons Learned Program and establish a best practices program (Appendix 4, Lead: Southwest Division).

(5) Establish a Knowledge Flow and Process Improvement LOE to improve the understanding of critical knowledge and how that knowledge moves through USACE (Appendix 5, Lead: North Atlantic

Division).

(6) Establish an Expertise LOE to develop processes and procedures to identify, validate and locate Subject Matter

Experts (SME) in specific disciplines across USACE (Appendix 6, Lead: South Atlantic Division).

ANNEX B (Lines of Action) TO OPERATION ORDER 2016-18

(7) Establish a Content and Records Management LOE to develop an interim taxonomy and metadata approach for the USACE

SharePoint document repository (Appendix 7, Lead: CECI).

(8) Establish a Strategic Communications LOE to ensure that aims and objectives of the USACE KM Strategy and its implementation are clear and understood (Appendix 8, Lead: CKO).

ATTACHMENTS:

Appendix 1 – LOE 1: KM Strategy and Leadership

Appendix 2 – LOE 2: Community of Practice

Appendix 3 – LOE 3: KM Infrastructure

Appendix 4 – LOE 4: Lesson Learned / Best Practice

Appendix 5 – LOE 5: Knowledge Flow and Process Improvement

Appendix 6 – LOE 6: Expertise

Appendix 7 – LOE 7: Content and Records Management

Appendix 8 – LOE 8: Strategic Communications

Appendix 1 (LOE 1: KM Strategy and Leadership) TO ANNEX B (Lines of Action) TO OPERATION ORDER 2016-18 (Implementation of the

USACE Knowledge Management Program)

The KM Strategy and Leadership LOE (Lead: CERD) establishes the

KM Strategy, Infrastructure, Governance and Policy LOE to codify

USACE policy and infrastructure changes to implement the KM strategy.

The key tasks and activities that constitute this LOE include

(but are not limited to):

1. Update and refine the KM Strategic Plan.

2. Update the KM Leadership Team charter to provide leadership and strategic guidance to USACE’s KM enterprise.

3. Establish a formalized KM Battle Rhythm that sequences the KM activities and events within USACE and to manage the flow and sharing of information that supports decision making.

4. Update the USACE Learning Organization Doctrine.

5. Develop a rewards program to incentivize successful KM implementation and performance.

6. Include the leads of other selected programs (QPI, CPI, etc.)

into KM governance to integrate the KM-related aspects of their programs as well as align all KM-related initiatives.

7. Publish a coordinating draft of USACE Learning Organization

Doctrine: A Roadmap for Hyper Learning and High Performance NLT

1 OCT 16.

Appendix 2 (LOE 2: Community of Practice) TO ANNEX B (Lines of

Action) TO OPERATION ORDER 2016-18 (Implementation of the USACE

Knowledge Management Program)

The Community of Practice LOE (Lead: CKO) establishes requirements for and improves the quality of USACE communities.

1. Establish a KM Representative (KMR) Community of Practice

(CoP) to allow KMRs to share experiences, knowledge and content in the context of solving real business problems.

2. Create CoP supporting infrastructure at HQ USACE to improve quality of the USACE communities.

3. Update Engineer Regulation 25-1-8 (Communities of Practice) to ensure it aligns with KM Campaign Plan objectives NLT 1 APR

17.

4. Create and distribute a CoP Facilitation Guide and conduct initial facilitation training.

5. Assess the current state of USACE CoPs for value and effectiveness through coordination with UCP Objective 4d3

(Improve USACE competencies and capacities).

6. Identify and refine critical knowledge for each domain, catalogue this critical knowledge and determine ways to share lessons learned and best practices across the USACE enterprise.

7. Determine the corporate IT platform for the CoPs.

8. Publish a process for vetting, developing, validating, archiving and disseminating KM observations, insights and lessons (OIL) and best, good, emerging and new KM practices in the KMR CoP NLT 1 OCT 16.

Appendix 3 (LOE 3: KM Infrastructure) TO ANNEX B (Lines of

Action) TO OPERATION ORDER 2016-18 (Implementation of the USACE

Knowledge Management Program)

The KM Infrastructure LOE (Lead: CKO) establishes requirements for KM infrastructure, both physical and technological, and outlines a team-based learning across USACE for KM initiatives and prototype efforts. The outcome is learning while doing and building an enduring KM capability.

1. Establish a core team led by the CKO to coordinate implementation of the KM Campaign Plan.

2. Establish a KM Working Group with charter to review requirements from the CKO and forward recommendations for action.

3. Establish a formalized KM Battle Rhythm that sequences the KM activities and events within USACE and to manage the flow and sharing of information that supports decision making.

4. Engage the KM Representative (KMR) Community of Practice

(CoP) monthly as an integrated part of the KM battle rhythm.

5. Implement an Action Learning approach for all KM initiatives.

6. Develop, execute and assess results of Product Development

Teams (PDT) applying an Action Learning methodology for all operational prototypes.

7. Coordinate with CECI to establish requirements for KM supporting information technology.

8. Establish nested KM Portal pages for District / Division / HQ

USACE to integrate KM up, down and horizontally.

Appendix 4 (LOE 4: Lesson Learned / Best Practice) TO ANNEX B

(Lines of Action) TO OPERATION ORDER 2016-18 (Implementation of the USACE Knowledge Management Program)

The Lessons Learned / Best Practice LOE (Lead: Southwest

Division) establishes the requirements to update the USACE

Lessons Learned Program and establish a best practices program.

1. Assess the current state and processes of the USACE Lessons

Learned Policy and Program.

2. Establish a Product Development Team (PDT) to develop simple procedures for identifying, capturing, sharing and applying input into a Lessons Learned system.

3. Establish a formal relationship with the Center for Army

Lessons Learned to provide reach-back assistance to the USACE

Lessons Learned Program.

4. Establish a best practice program to capture the best solutions from KM lessons learned, action learning and continuous process improvement.

5. Facilitate a quarterly seminar for the MSCs to discuss what

KM lessons learned they have identified and adopted.

Appendix 5 (LOE 5: Knowledge Flow and Process Improvement) TO

ANNEX B (Lines of Action) TO OPERATION ORDER 2016-18

The Knowledge Flow and Process Improvement LOE (Lead: North

Atlantic Division) establishes requirements to improve the understanding of critical knowledge and how that knowledge moves through USACE.

1. Develop an integrated approach to mapping and identifying critical knowledge and continuously improving knowledge flow, and knowledge flow processes.

2. Identify objectives, goals and metrics to measure and assess

KM progress and success and that link to USACE business objectives.

3. Implement KM practices that exist in the natural flow of

USACE business processes and facilitate cross-functional decision-making.

Appendix 6 (LOE 6: Expertise) TO ANNEX B (Lines of Action) TO

OPERATION ORDER 2016-18 (Implementation of the USACE Knowledge

Management Program)

The Expertise LOE (Lead: South Atlantic Division) establishes requirements to develop processes and procedures to identify, validate and locate Subject Matter Experts (SME) in specific disciplines across USACE.

1. Establish a PDT to develop simple procedures for identifying, validating and locating SMEs.

2. Review the Corps of Engineers Reviewer Certification and

Access Program (CERCAP) process in Engineering and Construction

Bulletin, No. 2013-28, issued 24 Sep 2013 by CECW-CE for best practices.

3. Socialize the process developed in Task 1 with KMRs, CoPs, and Centers of Expertise and vet feedback.

4. Update Engineer Regulation 110-1-8158 (Corps-Wide Centers of

Expertise Program) to codify these procedures 1 APR 17.

Appendix 7 (LOE 7: Content and Records Management) TO ANNEX B

(Lines of Action) TO OPERATION ORDER 2016-18 (Implementation of the USACE Knowledge Management Program)

The Content and Records Management LOE (Lead: CECI) establishes requirements to develop an interim taxonomy and metadata approach for the USACE SharePoint document repository.

1. USACE Librarian leads effort to establish a common enterprise taxonomy NLT 1 DEC 16.

2. Develop, execute and assess results of a Content and Records

Management operational prototype and provide report at the direction of KMLT.

3. Provide the basic structure for the local online version of

“Discover USACE” to the MSCs, Centers, Labs and 249th EN BN.

Appendix 8 (LOE 8: Strategic Communications) TO ANNEX B (Lines of Action) TO OPERATION ORDER 2016-18 (Implementation of the

USACE Knowledge Management Program)

The Strategic Communications LOE (Lead: CKO) establishes requirements to ensure that aims and objectives of the USACE KM

Strategy and its implementation are clear and understood.

1. Develop a robust Strategic Communications Plan that informs, empowers, and emboldens employees to be a part of a knowledge sharing culture.

2. Deploy a local version of “Discover USACE” to provide an organizational brand that rallies employees and enhances the understanding of how KM impacts USACE while providing an opportunity for USACE Leaders, Managers and the enterprise workforce to Discover, Collect, Share and Access knowledge and information across the Enterprise.