Attachment_26_-_Area_26_OF-ST_Area_1_Custodial.pdf

Base Year 2017-2018

Option Year I 2018-2019

Option Year II 2019-2020 Contract Total

26 OF‐ST Area 1 Custodian 3 04/16/17

Insert your pricing belowArea Lake Park Type Total Years Contract Start Date

PERFORMANCE WORK STATEMENT

PARK CUSTODIAN

AREA 1

STOCKTON PROJECT

1. GENERAL INFORMATION

1.1. BACKGROUND. Stockton Lake is a flood control reservoir located on the Sac River in southwest

Missouri, tucked into the foothills of the scenic Ozark Mountain range. The lake spans three county boundaries: Cedar, Dade, and Polk. It is approximately 50 miles northwest of the metropolitan area of

Springfield, Missouri, and approximately 130 miles south of Kansas City, MO. A map of Stockton Lake can be found at: http://www.nwk.usace.army.mil/Locations/DistrictLakes/StocktonLake.aspx.

Stockton Lake provides flood protection for downstream areas and is part of a network of Corps of

Engineer Lakes that help control flooding in the Missouri and Mississippi River basins. Stockton Lake encompasses approximately 25,000 acres of surface water. Federal land surrounding Stockton Lake totals

36,047 acres, of which 16,572 acres are leased to the Missouri Department of Conservation (MDC) for management. Land management practices used by the Corps of Engineers and MDC are engineered to preserve their natural value, providing benefits to the nation in areas of flood damage reduction, recreation, fish and wildlife management, hydroelectric power, and water quality improvement.

Eight parks around the lake are managed and maintained by the Corps of Engineers. These parks include roads, utility systems, campsites, beaches, boat ramps, picnic grounds, and playground areas. In addition to Corps-managed areas, the Corps also maintains active lease agreements with the Missouri Department of Natural Resources and private entities. The lessees provide a full range of marina services, restaurants, and camping to the public. Additional services contracted to the private sector include mowing, refuse collection, facility cleaning, and park attendant. The Corps manages the contracts and conducts inspections to insure that the services are provided for visitors to the lake.

1.2. SCOPE OF WORK. Contractors shall provide all labor, equipment, fuel, materials and supplies, and supervision necessary to perform park custodial duties, as specified for the particular area, at Stockton

Lake Project, near Stockton, Missouri as defined in this Performance Work Statement (PWS), Section C-5 in particular, except those items specified in Section C-3 as Government-furnished. Contractors shall perform to the standards in this contract and shall monitor performance and ensure compliance in accordance with the terms and conditions.

1.3. PERIOD OF PERFORMANCE. Park Contractors work during the recreational season. Season dates vary among parks - refer to schedule appearing at the end of this PWS. Work shall be performed on all Federal holidays and weekends during this period at no additional cost. Custodial services shall be performed between the hours of 5 a.m. and 10 p.m. Each individual work item shall be performed pursuant to the schedule for that work item set forth in Section C.5.

1.4. POST-AWARD (“PRE-WORK”) CONFERENCE. After award, but prior to start of services, the Project

Office will arrange a Pre-Work Conference to be held at the Project. The purpose of the Conference is to discuss contract requirements and details of contract performance. Usually the Pre-Work Conference is held with all Park Attendants and/or Custodians for the season present together at the same time. All

Contractor personnel must attend the Pre-Work Conference.

http://www.nwk.usace.army.mil/Locations/DistrictLakes/StocktonLake.aspx

1.5. REQUIRED INSURANCE. Contractors shall obtain and maintain the following insurance policies* during the period of performance and shall provide proof of insurance to the Contracting Officer (or representative) prior to commencement of duties:

Workmen’s Compensation Coverage complying with applicable State statute**

Employer’s Liability Minimum $100,000 per occurrence (only IF you hire employees)

Commercial General Liability Minimum $100,000 per person

(only CUSTODIANS need this) $300,000 per occurrence for bodily injury

$20,000 per accident for property damage

Motor Vehicle Liability Minimum $300,000 per person

$500,000 per occurrence for bodily injury

$100,000 per accident for property damage

* Reference FAR 28.307-2 Liability, subparagraphs (a), (b), and (c).

** Missouri Division of Insurance, telephone (573) 751-4126

Division of Workers Compensation, telephone (800) 775-2667

1.6. DOCUMENTS AND CORRESPONDENCE. After award, all documents and related correspondence shall be routed to the Contracting Officer; or through the Contracting Officer’s Representative (COR) at the Project Office to the Contracting Officer. Day to day contact and telephone communication with

Government personnel shall normally provide adequate information exchange. The Government reserves the right to schedule meetings at the Project Office as necessary to insure strict compliance with the terms of this contract. Such meetings shall be scheduled, to the extent possible, at mutually convenient times.

However, upon notice, the Contractor shall attend meetings regarding matters affecting this contract, and the time spent in such meetings shall be at no additional charge to the Government.

1.7. CONTRACTOR PERSONNEL.

1.7.1. MANPOWER REQUIREMENT:

The Contractor shall either personally perform or provide direct personal superintendence of employees engaged in the performance of duties under the contract. All employees working under this Contract shall be as identified in the Contractor's proposal and shall be subject to approval of the

COR. Approval shall be conditioned on proof of bonding and a criminal records check demonstrating no felony adjudications of any type or misdemeanor adjudications involving theft or sexual offenses. An "adjudication" shall mean a conviction or or any plea of guilty or no contest, or any judicial finding of guilty to the charge, regardless of whether sentence is actually imposed.

Equally-qualified employees may be substituted upon written request and the concurrence of the

COR based on the criteria stated. All personnel shall be covered by the insurance and bonding requirements of this Contract.

The Contractor shall designate, in writing, a responsible member of each work crew who shall serve as the contact for matters involving quality and performance of the required work assigned to that crew. The employee(s) designated in accordance with the above requirement shall insure that the work described herein is performed in accordance with these specifications. The Contractor shall furnish the above written designation to the COR at the project, the first day that an individual is a

“responsible party.” The designation shall include the name(s), address(es), and telephone number(s) of the responsible individual(s).

1.7.2. CONTRACTOR CONDUCT: Contractor personnel shall be fully clothed at all times while performing these services. Clothing shall be clean and neat in appearance. Contractor personnel shall utilize tact, diplomacy, and courtesy at all times during contact with the public. Any illegal or criminal activity may result in termination of the contract. No person performing this Contract shall consume any alcohol or drugs (except prescription drugs not affecting duty performance) during duty hours or within the eight (8) hour period next preceding duty hours.

1.7.3. SECURITY REQUIREMENTS: Contractors shall safeguard all Government property. Keys to storage sheds will be provided to Contractors. Contractors shall establish and implement methods of making sure all keys issued by the Government for Contractor’s use are not lost or misplaced, and are not used by unauthorized persons. Contractors shall immediately report to the COR any occurrences of loss, unauthorized use, or unauthorized duplication of keys. In the event keys, other than master keys, are lost or duplicated, Contractors may be required, upon written direction of the

Contracting Officer, to rekey or replace the affected lock or locks without cost to the Government.

1.7.4. FOUND ITEMS: To assist the visiting public in reclaiming lost articles, all property left by visitors and found during the performance of duties shall be turned in to the COR. Contractors shall report any observed instance of vandalism, facilities not operating properly, or facilities in need of repair to the COR.

1.8. QUALITY CONTROL (CONTRACTOR’S RESPONSIBILITY). The Contractor shall develop a Quality

Control Plan designed to demonstrate how the Contractor will meet the needs of the project. The Quality

Control Plan shall document how the Contractor will identify and correct performance shortfalls.

Complete records of all inspection work performed by the Contractor shall be maintained and made available to the Government during contract performance.

1.9. QUALITY ASSURANCE (GOVERNMENT’S RESPONSIBILITY).

1.9.1. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). A Quality Assurance Surveillance

Plan will be used during the life of each contract to ensure that the service provider is performing the services required by this PWS in an acceptable manner. The Government develops the QASP, and the Project Office administers the plan through Quality Assurance Evaluators (QAEs) which monitor

Contractor performance using quality assurance procedures developed by the Government. Typical procedures might include random sampling, checklists, and customer complaints. This should not be considered an exhaustive list. A primary objective of Government Quality Assurance will be to determine the effectiveness of the Contractor’s quality control system.

1.9.2. INSPECTIONS. According to the Inspection of Services clause (52.246-4 Inspection of Services-

Fixed Price), the Government reserves the right to inspect and test all services called for by the contract, to the extent practicable at all times and places during the term of the contract. The

Government will perform inspections in a manner that will not unduly delay the work.

1.9.3. The Contractor understands that the QASP is solely for the benefit of the Government in ensuring the Contractor completes its required work in accordance with this contract. Government officers shall never exercise supervision over the Contractor’s employees, and any defects noted shall be brought to the attention of the COR. Failure of the Government to identify a defect shall not constitute waiver of the Government’s rights concerning that defect.

1.9.4. UNSATISFACTORY PERFORMANCE. If any of the services do not conform to contract requirements, the Government may direct the Contractor to perform the unsatisfactory services at no additional cost to the Government. Re-performance as directed by the Government shall be completed within two (2) hours. Failure of the Contractor to perform the work as specified, or to re-perform work as directed within the allotted time, may result in reduction of the contract price in proportion to the portion(s) of the work not accomplished. Amounts to be withheld will be determined by prorating the amount of services satisfactorily performed against the amount of services required. When the defects in services cannot be corrected by re-performance, the

Government may (1) require the contractor to take necessary action to ensure that future performance conforms to contract requirements, and (2) reduce the contract price to reflect the reduced value of the services performed. Payment will NOT be made for work not performed or not performed to standard.

1.9.5. If the Contractor fails to promptly re-perform the services or to take the necessary action to ensure future performance in conformity with contract requirements, the Government may: (1) by contract, or otherwise, perform the services and charge to the Contractor any cost incurred by the Government that is directly related to the performance of such service, or (2) terminate the contract in whole or in part.

1.9.6. PERFORMANCE REQUIREMENTS SUMMARY (PRS).

Required Service

Standard

Performance Requirement

(Acceptable Level of

Performance)

Method of Surveillance

CUSTODIAL

DUTIES

Refer to 5.3, 5.4, 5.5, & 5.6.

96% compliance

(4% maximum defective allowed)

Random Sampling

Public Visitor Complaint

1.10. OTHER CONTRACTS. The Government may undertake or award other contracts for additional work, and the Contractor shall fully cooperate with such other contractors and Government employees. All work must be carefully planned and fitted so as not to interfere with such other work. The Contractor shall not commit or permit any act that will interfere with the performance of work by other Contractors or

Government staff.

1.11. VOLUNTEERS. Volunteers may be utilized in the parks. Volunteers receive and follow instructions from a Government representative, not from Contractors. Contractors should not consider any volunteer as his/her employee.

1.12. CONTRACTOR PETS. Contractors shall be liable for any damages or injuries caused by their pets.

When outside, pets shall be on a leash at all times.

1.13. SMOKING POLICY. Smoking is not allowed in any Government buildings, including shower buildings, vault toilets, etc. Smoking is also not allowed by Contractors or their employees while in direct contact with the public.

1.14. FIREARMS. Neither Contractors nor their employees shall possess, during the performance of as contract, any firearm or ammunition, whether the firearm is loaded or unloaded.

1.15. SAFETY.

1.15.1. Contractors shall immediately report to a Park Ranger or local law enforcement, as appropriate, any situation that could affect the health or safety of visitors. This includes accidents, violations of laws or regulations, maintenance needs, utility problems, etc. Contractors shall also immediately report to a Park Ranger or local law enforcement, as appropriate, any disturbance(s) of the peace, but shall not personally intercede in any such disturbance.

1.15.2. All services shall be performed in accordance with applicable safety requirements set forth in

Corps of Engineers Manual EM-385-1-1, “Safety and Health Requirements Manual” and supplements thereto. The EM-385-1-1 is hereby incorporated by reference, and the Contractor is required to perform this contract in accordance with the standards set forth therein. Any equipment or materials not in conformity with this manual shall be removed from Government property immediately. The Contractor will be expected to take a vital interest in safety, hazard, and to educate their employees to work and plan their work safely.

1.15.3. Proper driving techniques and defensive driving will be practiced to prevent vehicle accidents and property damage. All vehicles will comply with all local, state, and federal laws, and be operated on roadways at all times.

1.15.4. Custodial Contractors shall display a sign reading “CLOSED FOR CLEANING” at the entrance of all facilities during cleaning operations. The Contractor shall also display “CAUTION” signs when cleaning floors in an area in which people other than contractor personnel are or will be present, until the floor is dry. Contractor shall not allow water or other liquids to contact hand dryers, electrical fixtures, or other electrical equipment and lines during cleaning. Contractor shall be liable for all damage resulting from failure to comply with this requirement.

1.16. PAYMENT. Payment will not be made for services not performed. Contractors shall provide the Project

Office with an invoice at the end of each month, requesting payment for that month’s services (the

Government will furnish blank invoices for Contractor use). Payment shall be made via Electronic Funds

Transfer (EFT) into the Contractor’s banking account on file as registered with CCR. In accordance with the Prompt Payment Act, payment will be made approximately 30 days after the last day of services received for the billing period, or 30 days from receipt of the invoice, whichever is later. For example, services performed during April shall be billed at the end of April, and payment will be made at the end of

May. Likewise services performed during May shall be billed at the end of May, and will be paid at the end of June. NOTE: Contractors may choose of their own will to offer a "discount" (for example, "½% discount if paid by 10 days") which the paying office may or may not choose to honor. Historically the paying office has honored most discounts, meaning a Contractor might be paid in 10 days instead of 30, at the discounted rate offered on the Contractor’s invoice. However, this is not guaranteed, and payment may be made in 30 days as usual.

1.17. ENVIRONMENTAL CONTROLS.

1.17.1. PARK CUSTODIAN CLEANING PRODUCTS. Contractors will use standard commercial cleaning products generally available in the local marketplace and shall use those products only in accordance with their labeled instructions and uses.

1.17.2. COMPLIANCE WITH LAWS AND REGULATIONS: Contractors shall be knowledgeable of, and shall comply with, all applicable Federal, State, and Local laws, environmental requirements, and instructions. Contractors shall ensure policies and procedures are established that protect the health and safety of employees and the community to minimize or eliminate the risk of environmental pollution.

1.17.3. HAZARDOUS MATERIALS: Contractors are responsible for advising his/her employees of all

Environmental and Hazardous Materials Handling, and is also required to provide to the COR the

Material Safety Data Sheets (MSDS) for all materials used by the Contractor in accordance with

Federal and State laws and/or regulations.

1.17.4. NOTIFICATION OF ENVIRONMENTAL SPILLS: If the Contractor or employee(s) of the

Contractor spills or releases any substance into the environment, the Contractor shall immediately report the incident to the Environmental Coordinator (Mr. Stanton Rains, Park Ranger) in accordance with local procedures, and shall also notify the Contracting Officer’s Representative

(COR), or in his or her absence the Contracting Officer. The Contractor shall be liable for containment and environmental cleanup of the spill or release of such substance.

2. DEFINITIONS AND ACRONYMS. The following definitions and descriptions apply wherever the word, phrase, or acronym is used in this performance work statement.

Acceptable Level of Performance (ALP): Maximum percent defective that can be considered satisfactory;

allowable leeway or variance from a standard before the Government will reject the service.

Clean: As used generally, means free of all foreign matter, film, spots, streaks, dirt or impurities. As used for acceptance of work means gleaming; free from dirt, contamination, or impurities; unsoiled, unstained, neat and tidy.

Contracting Officer’s Representative (COR): Individual designated and authorized in writing by the

Contracting Officer to perform specific technical and/or administrative functions regarding the contract.

Contractor: Company structure, including partners, officers, and employees with interest in the contract.

Debris: Articles or parts thereof such as paper / gum / paper clips / candy / lint / litter / strings / cigarette butts / leaves / sand / excrement, etc.

Defect: A service output that does not meet the standard of performance specified in the contract.

Dirt: Particles of sand, soil, grit, or pebbles; mud, dust, fuzz, tar, liquid stains, vomit, ashes, etc.

Disinfect: To cleanse in order to destroy any harmful microorganisms, fungus, algae, and mold, by application of an approved chemical agent.

Foreign Matter: Any articles, or parts thereof, not belonging to the place found.

Fully-Clothed: Wearing a sleeved shirt (T-shirts are acceptable), trousers, and shoes. Clothing shall be clean and neat in appearance and shall not be ripped, torn, or excessively faded. Clothing shall also contain logos or badges that clearly identify the wearer as a Contractor employee. These requirements shall not be construed to replace or eliminate the necessity for the wearing of appropriate protective clothing or devices as may be required in performance of duties.

Glass: Exposed glass surfaces (Lucite, plastic, transparent materials, mirrors) that are not windows.

Neat/Clean: Orderly, tidy, free from dirt and debris.

Performance-Based Contract: (FAR 2.101) Structuring all aspects of an acquisition around the purpose of the work to be performed with the contract requirements set forth in clear, specific, and objective terms with measurable outcomes as opposed to either the manner by which the work is to be performed or broad and imprecise.

Performance Requirement: A service output required by the contract.

Performance Requirements Summary (PRS): A listing of service outputs under the contract to be evaluated by the COR or Inspector on a regular basis; the surveillance methods to be used; and the ALP.

Performance Work Statement (PWS): Similar to a scope of work, this document sets forth required duties of the Contractor. It is called a “Performance” Work Statement as satisfaction with services is measured by end results, rather than methods, of performance (i.e., a PWS might state “the floors should be clean after performance of services” rather than stating “the floors should be swept and mopped.”)

Quality Assurance (QA): A method used by the Government to monitor/provide some measure of control over the quality of purchased goods and services received.

Quality Assurance Surveillance Plan (QASP): An organized written document used by Government for quality assurance surveillance. Document contains sampling/evaluation guides, checklists, and the performance requirements summary (PRS).

Quality Control (QC): A method used by the Contractor to control the quality of goods and services provided.

Sanitary: Clean and free of bacteria that may endanger health; hygienic.

Service Contract: A contract that directly engages the time and effort of a Contractor whose primary purpose is to perform an identifiable task or tasks. May cover services performed by either professional or nonprofessional personnel, whether on an individual or organizational basis.

Shall: Means the imperative.

Trash: Any abandoned articles, or parts thereof, such as paper, gum, used cups, empty cans and bottles, food scraps, litter, strings, cigarette butts, leaves, or similar waste items, as well as dirt, debris, and foreign matter collected during cleaning, and unwanted residues and ashes.

Windows: The glass surfaces which are an integral part of the outer wall of a building.

3. GOVERNMENT FURNISHED MATERIALS AND SUPPLIES.

3.1. GOVERNMENT-FURNISHED FACILITIES.

3.1.1. STORAGE SHED. The Government will provide a storage facility for Contractors to store and maintain supplies/materials, equipment, etc. for use in the performance of the contract. Contractors shall provide upkeep and minor maintenance to facility assigned to the Contractor at Contractor's sole expense. Before any modification of the facility is performed by the Contractor at his/her expense, the Contractor must provide the COR documentation describing, in detail, the modification requested. No alterations to the facility shall be made without specific written permission from the

COR.

3.1.2. CAMPSITE. The Government will provide a campsite for the Contractor’s trailer. Visitors of the

Contractor may stay within the Contractor’s trailer. Additional camping units are NOT allowed to be set up on the campsite.

3.1.3. UTILITIES. The Government will provide utility hookup (telephone, electricity, water, sewer) for the Contractor’s use. Telephone service, if ordered by the Contractor, must be paid for by the

Contractor. Electricity, water, sewer, and refuse collection (from nearby dumpster) will be provided at no charge to the Contractor. Refer to C.3.4, below, for more information.

3.2. GOVERNMENT-FURNISHED MATERIALS/SUPPLIES. The Government will furnish to Contractors the following items to be used in the performance of duties:

3.2.1. Contractor Daily Worksheets

3.2.2. Various forms/logs

3.2.3. Name tags

3.2.4. Keys

3.3. GOVERNMENT-FURNISHED EQUIPMENT. The Government will furnish to Contractors the following equipment to be used in the performance of duties:

3.3.1. None

3.4. GOVERNMENT-FURNISHED SERVICES/UTILITIES. The Government will furnish to the Contractor the following:

3.4.1. ELECTRIC, WATER, AND SEWER: The Government will furnish electricity, water, and sewer hookup to designated Contractor campsites at no charge.

3.4.2. TELEPHONE: The Government will provide telephone pedestal and line to pedestal. The

Contractor bears responsibility from the pedestal to the trailer, for contacting the telephone company for connection, and in paying for telephone service. The Government may provide historical information upon request of the Contractor.

3.4.3. TRASH PICKUP: The Government will provide refuse collection services from dumpsters within the park. Contractors shall remove trash to the nearest dumpster.

3.5. GOVERNMENT PROPERTY CLEARANCE. Government personnel will be available the day AFTER the last date of services to check out Contractors and to receive Government-furnished property from them. All Government-furnished equipment and items must be returned to the Government prior to

Contractor departure.

4. CONTRACTOR-FURNISHED ITEMS AND SERVICES.

4.1. GENERAL INFORMATION. Except for those items or services specifically stated in Section C-3 as

Government-furnished, Contractors shall furnish everything needed to perform the contract according to all its terms. Contractor equipment shall be of quality, size, and type suitable to satisfactorily accomplish services. Contractor equipment shall be in good repair and shall operate efficiently and safely, and shall be maintained clean to present a neat, professional appearance. The Contracting Officer or his designated representative may inspect Contractor equipment and/or tools at any time, and may direct the removal of any improper or unsafe equipment/tools. Such items shall be removed from service by the Contractor, and shall be replaced with satisfactory equipment. The following mentioned requirements are not all-inclusive of the Contractor-furnished items and services required in the performance of this contract. NOTE:

Equipment breakdown shall not relieve the Contractor of the responsibility to perform services as specified. The Contractor shall assure that he/she possesses (or can obtain on short notice) sufficient backup equipment to continue performance of services as specified without interruption in the event of mechanical failure of primary equipment.

4.2. SUPPLIES/EQUIPMENT. The following list of items Contractors shall provide for this contract may not be all-inclusive:

Toilet Paper

Trash bags

Working vehicle, including all fuel and maintenance thereof

All tools, supplies, & equipment necessary and proper to execute this contract in a professional manner.

Examples (not all-inclusive):

Water hoses

Water Sprinkler

Brooms

Dust Pan

Mops

Buckets

Brushes

Rake

Squeegee

Sponges

Rags

Plunger

Small (3-gallon) pressure sprayer

Shovels

Bleach

Insect spray

Cleaners

Disinfectants

High-pressure sprayer (capable of producing a minimum of 100 PSI)

Self-contained water system or tank (100-gallon) for sprayer (to allow cleaning of remote toilets)

Sufficient length of high-pressure hose for sprayer (75 ft recommended)

Equipment as needed to safely empty/transport/dispose of hot ashes and coals

The Contractor may store all supplies and equipment in the Government-furnished storage site or at such other off-site location of Contractor's choosing: no supplies or equipment shall be distributed throughout the facilities. EXCEPTION: the Contractor may choose to place additional rolls of toilet paper in the restrooms.

4.3. TRAILER/MOTOR HOME. If the Contractor opts to reside on-site at the Government-furnished campsite, contractors shall provide a mobile travel trailer, motor home, or approved equal, containing sanitary facilities and all equipment necessary for habitation. Tents or ‘pop-up’ type tent campers will not be permitted. The unit shall present a neat appearance when parked near the park entrance at the designated campsite. If self-propelled units are utilized, they must remain on-site, and shall not be used as transportation vehicles.

4.4. VEHICLE(S). Transportation vehicle(s) for use in performing the requirements of this contract must be street legal, properly licensed, and the Contractor shall furnish proof of required insurance in the form of a copy of the insurance policy, or a binder issued by the insurer. Proof of proper insurance for each vehicle shall be delivered to the Contracting Officer or his designated representative at the Pre-Work meeting. The

Contractor (all personnel) shall maintain a valid state driver’s license. A photocopy of licenses will be taken at the Pre-Work meeting. No all-terrain vehicles (ATVs) or golf carts will be allowed.

4.5. TELEPHONE. The Contractor shall provide a telephone number to the Contracting Officer or his representative at the Pre-Work meeting where Contractor or Contractor's designated representative can be reached at any time while contract performance is underway. If Contractor is unable to receive a call during contract performance, Contractor shall return the call within 30 minutes after telephone service is available. Alternatively, Contractor may provide handheld radios to the Contracting Officer or his representative if the handheld radio is capable of meeting these same requirements. The Contractor may elect to purchase telephone service (refer to C.3.1.3 and to C.3.4.2), or may use a cellular telephone, if the area is able to maintain a strong reception signal.

4.6. MAIL. Mail service will be at the discretion of the Contractor. If service is desired, it is the responsibility of the Contractor to contact the local Post Office to determine if rural delivery is available. If the

Contractor elects to have service, the Contractor shall provide a mailbox and if necessary a post, and installation of the post, in accordance with U.S. Postal Service requirements. The Contractor shall provide the Project Office with the local mailing address, once established.

5. SPECIFIC TASKS.

5.1. GENERAL INFORMATION. Park Custodial Contractors will provide custodial services according to the

Schedule appearing at the end of this PWS. Park Custodian duties include but are not limited to cleaning bathrooms, showers, and other facilities, grills, fire rings, campsites, tables, as further specified herein.

Contractors opting to reside on-site shall maintain their own campsite (removing trash, watering, etc.).

However, mowing services will be performed by a separate contractor – custodians shall NOT perform any mowing services.

5.1.1. CONTRACTOR ARRIVAL. If the Contractor opts to reside on-site, the Contractor shall move onto the designated site a minimum of five (5) but not more than seven (7) days prior to the start of services. Electrical services will be provided upon arrival, if arrival takes place during normal business hours. Water and sewer services may be postponed upon arrival or discontinued near departure if cold weather conditions warrant. All costs for moving onto and from the site shall be borne by the Contractor. Contractors residing on-site shall remove the trailer and all personal property from the site not later than seven (7) days after the end of the service period.

5.1.2. CAMPSITE. Contractors opting to reside onsite shall maintain the area where the trailer (RV unit) is parked in a clean and sanitary condition at all times. No dog pens, horse corrals, poultry cages, or similar facilities for pets or raising of animals will be allowed. Government-furnished storage buildings are to be used for storage of supplies only – not as pens or cages for pets. Contractor pets shall fall under the same restrictions of Title 36 that apply to our visitors. Visitors to the park should have open access to the Contractor’s site without the possibility of incidental contact with pets.

Small vegetable or flower gardens are permitted where designated upon approval from the COR.

Decorations may be allowed or disallowed at the discretion of the Government. Excessive decoration of campsites is discouraged. Contractors shall perform watering in and around the

Contractor’s trailer site. The Contractor shall not use any chemicals (for example, Roundup, Weed-

B-Gone, etc.) to control weeds.

5.1.3. VISITOR ASSISTANCE. The Contractor shall use tact, diplomacy, and courtesy at all times when dealing with the public.

5.1.4. DISTURBANCES. Contractors shall not attempt to apprehend any violators. Contractors shall report all disturbances to a Park Ranger. Otherwise contractors should avoid getting involved.

Contractors shall advise a Park Ranger of any disturbances. Stockton Lake Project contracts for increased Law Enforcement services from the local Sheriff’s Department, so increased lake patrol by police officers takes place.

5.1.5. FLOOD CONTROL. This is a flood control project. Occasional retention of floodwaters may inundate portions of the public use areas, other areas, or access roads thereto being serviced by this purchase order. In the event that inundation materially affects the scope of work, Contractors may be requested to submit a pricing proposal covering the unserviceable or affected portion of his work in order that an equitable adjustment to contract price can be negotiated and an adjustment made in accordance with the appropriate contract clause [Changes, FAR 52.212-4(c)]. Payment for services not performed as a result of conditions stated above shall be initially withheld until execution of an equitable adjustment is made by contract modification.

5.2. PARK CUSTODIAN DUTIES (GENERAL INFORMATION). Custodial duties listed herein are directly related to public health and sanitation; therefore, it is essential that all facilities and areas be services as specified herein. In the event that an area or facility is missed, or is not properly cleaned, the Contractor shall re-perform services immediately upon receipt of notice from the Contracting Officer or his representative. Failure to correct noted deficiencies may result in withholding of payment for services not performed. The Contractor shall comply with all Federal, State and Local laws, ordinances, statutes and regulations in performance of services under this contract. The Contractor shall provide all management, tools, fuel, equipment, materials/supplies, and labor necessary to ensure that services are performed in a manner that will maintain a satisfactory facility condition and present a clean, neat appearance. All cleaning procedures and treatments shall be accomplished in accordance with the manufacturer’s directions and/or listed specifications and industry standards applicable to the Professional Cleaning and

Restoration Industry.

5.2.1. FREQUENCY. The Contractor shall perform custodial duties a minimum of two (2) times per day according to the schedule (at the end of this PWS) during the entire contract period. The Contractor shall perform one major cleaning in the morning, between 5:00 a.m. and 11:00 a.m., and one minor cleaning in the evening, between 4:00 p.m. and 10:00 p.m. The Contractor shall ALSO be responsible for emergency cleaning of his/her areas throughout the workday (between the regular cleanings).

5.2.2. DURATION. Park Custodial services shall begin on the first date of the period of performance, and shall continue through and INCLUDING the last date (contractors shall clean on September 30 th both morning and evening. For Orleans Trail Park, contractors shall clean on September 15 th

, both morning and evening). NOTE: if the starting or ending date would normally be a day of the week the Contractor is not normally scheduled to work, this day WILL BE a day the contractor is expected to perform services. Refer to schedule at end of this PWS for dates and schedule, and to List of Park

Facilities within this PWS, for a list of facilities covered by contract.

5.2.3. SCHEDULE. Contractors with custodial duties shall establish a work schedule indicating the days and hours during which services will be performed on a regular basis. The schedule shall be submitted in writing to the COR for approval no later than the first week of work. Changes in the approved schedule shall be submitted for approval prior to implementing the change(s).

5.3. DAILY MORNING CLEANUPS (MAJOR). The Park Custodian Contractor shall perform major cleanups daily between the hours of 5:00 a.m. and 11:00 a.m.

5.3.1. CAMPSITES, PICNIC AREAS, AND SHELTER(S)

Picnic Tables – all picnic tables shall be cleaned daily to ensure that tops and seats are free of all foreign matter and trash. If soap solution or disinfectant is used, tables should be rinsed with clean water and wiped dry. After performance of services, tables will be clean and free of excess water.

Picnic Shelters – all picnic shelters shall be cleaned daily to remove all foreign matter from concrete slabs, shelter floor, ceiling, beams, trusses, and overhang. After performance of services, shelter will be clean, sanitary, free of trash and excess water.

Volunteer campsite(s) – when not occupied by volunteers, but occupied by regular campers, volunteer campsites shall be cleaned just as regular campsites are cleaned.

5.3.2. COURTESY DOCK AND FISHING DOCK. The Contractor shall clean the deck of the courtesy dock (located at boat ramp) and the fishing dock, including tables, daily to remove all foreign matter and trash. If soap or disinfectant is used, dock must be free of soap residue and excess water after performance of custodial services.

5.3.3. SHOWER/LATRINE BUILDINGS. The Contractor shall clean and disinfect (using a commercial disinfectant such as Pine-Sol or bleach, and rinse with clean water) shower and latrine buildings daily, leaving facilities in a clean, sanitary condition, free of dirt, foreign material, residue, mold, mildew, trash, and excess water. NOTE: cleaning of building interior surfaces shall include

FREQUENT scrubbing but not powerwashing. Powerwashing in the shower buildings has proved to cause damage to fixtures/facilities. Therefore scrubbing is required and powerwashing is not allowed, in the shower buildings. MOLD & ALGAE SHALL BE REMOVED COMPLETELY from all exterior and interior surfaces.

Floors and Entrances – shall be cleaned, disinfected, and rinsed with clean water daily to ensure a condition free of all dirt, oil, lotions, soap residue, calcium deposits or other foreign matter, and trash. Excess water shall be removed such that no puddles or droplets remain on the floor. The

Contractor shall display CAUTION signs when cleaning floors in an area in which people other than

Contractor personnel are or will be present, until the floor is dry.

Building – interior and exterior shall be cleaned daily, including louvers, ceiling, beams, trusses, exterior overhang, light fixtures, etc. After performance, building will be clean and free of dirt, foreign material, residue, mold, mildew, cobwebs, insect or bird nests, and excess standing water.

Sinks and Stools – shall be cleaned and disinfected daily, including sinks, partitions, stools, seats, and lids. After performance, fixtures will be clean and free of foreign matter, cleanser, disinfectant residue, and excess water. Fixtures shall be left in a clean, dry condition.

Shower Stalls – shall be cleaned and disinfected daily, including floors, walls, partitions, drain, and showerhead. After performance, stalls and fixtures will be clean and free of disinfectant or cleanser residue, dirt, foreign material, residue, mold, mildew, and excess water.

Toilet Paper – shall be replenished as needed to ensure ample supply until next cleaning. NOTE: It may be necessary to restock toilet tissue supply more than once in a morning, during periods of heavy use, and particularly at beaches and shower buildings.

Mirrors – shall be cleaned daily resulting in a clean, polished, streak-free condition.

Drinking Fountains – shall be cleaned and disinfected daily resulting in a clean, sanitary condition, free of excess water, after performance of services.

Trash – cans (lined with trash bags provided by Contractor) shall be emptied daily, and bagged, tied full trash bags shall be deposited into the nearest dumpster. The Contractor shall leave trash cans in a clean, sanitary, odorless condition, lined with a clean trash bag, and disinfected if necessary. All loose trash within or immediately adjacent to any facility being serviced shall be removed. At no time shall trash be swept or washed out of a facility and left.

Sidewalks – shall be cleaned daily to remove all foreign matter and excess water.

5.3.4. TRAILER SANITARY STATION. The Contractor shall clean the concrete pad and patio of the trailer sanitary station daily. After performance of services, sanitary station will be clean and free of foreign matter, cleanser, disinfectant residue, and excess water.

5.3.5. TOILETS (VAULT AND/OR WATERBORNE). The Contractor shall clean and disinfect toilets daily, including risers, inside and outside of seats, lids, walls, floors, ceilings, and building exteriors.

NOTE: cleaning of building interior surfaces shall include FREQUENT scrubbing and powerwashing. Caution should be used when powerwashing to avoid damage to fixtures or facilities. After performance of services, facilities will be in a clean, sanitary condition, free of foreign material, residue, and excess water.

5.3.6. WATER SPIGOTS AND FOUNTAINS. The Contractor shall clean and disinfect water spigots and fountains daily, including base, riser, spigot head, bowl, and handle. After performance of services, spigots and fountains will be clean and free of foreign matter, cleanser, disinfectant residue, and excess water.

5.3.7. SIDEWALKS. All sidewalks shall be cleaned daily to remove all foreign matter and excess water.

NOTE: Although the mowing contractor’s duties include mowing so as to limit the blowing of grass clippings into building entrances, be advised that the Park Custodial Contractor is required to sweep clippings from sidewalks and building floors as needed. All sidewalks shall be powerwashed with clean water once per season and as often as needed to remove stains, and any excess water shall be removed so as to eliminate puddles. If temperatures are below freezing, sidewalks and concrete floors shall not be hosed off, and water usage shall be kept to the minimum necessary to clean facilities.

5.3.8. LITTER PICKUP. All trash, litter, and debris including but not limited to cigarette butts, bottle caps, paper, etc. shall be picked up within one hundred (100) feet around each facility, including but not limited to the following:

Parking lot

Parking area

Boat ramp

Courtesy dock

Shower/latrine building

Trailer sanitary station

Vault toilet

Fee booth

Campsite (each time campsite becomes vacant)

Picnic shelter

Picnic area

Park attendant site

On and alongside Corps roadways (extending 20 feet outward from each shoulder)

All trash, litter, debris, etc. collected shall be deposited in the dumpster provided by the Corps. At no time shall the Contractor sweep, wash, or otherwise remove debris to leave it without disposing of it into the dumpster. The Contractor shall remove any dead animals within the area serviced under this contract, to the extent that the dead animal is small enough to be removed by the Contractor’s daily staff. Contractor shall dispose of dead animals in accordance with state and county laws, and as directed by the COR, at no additional charge to the Government. Any large animal that would require additional staff or equipment to move, shall be reported to the COR as soon as possible.

5.3.9. GRILLS AND CAMP FIRE RINGS. As each campsite is vacated, all grills and fire rings, including cooking surfaces, shall be cleaned to remove debris, trash, ashes, and other foreign matter. Ashes

(hot or cold) and coals (live or cold) shall be removed, transported, and disposed of in a SAFE

MANNER AS APPROVED BY THE COR. Ashes and coals shall be removed to designated areas specified by the Government. Other contents (trash) in fire rings or grills shall be disposed of as normal trash (bagged and removed to designated dumpster). Rock fire rings are not allowed in the park - all rock fire rings created by visitors shall be picked up and disposed of by the Park Custodian as directed by the COR (normally by removing rocks to the treeline or other nearby designated area).

All ashes and coals on the ground shall also be removed and disposed of as stated earlier in this paragraph.

5.4. DAILY EVENING CLEANUPS (MINOR). The Park Custodian Contractor shall perform minor cleanups daily between the hours of 4:00 p.m. and 8:00 p.m. While the degree of cleanliness (end result) of minor cleanups shall be the same as for major cleanups, the Contractor need only perform the applicable steps listed under C.5.4 “Major Cleanups” to ensure items are clean.

5.5. EMERGENCY CLEANUPS. The Park Custodian Contractor shall perform emergency cleanup of specified facilities as instructed by the Contracting Officer or designated representative. These services would be between the morning and evening cleanings. Emergency cleanups will only be ordered by the

Government as needed and cannot be ordered by other contractors or volunteers.

6. LIST OF FACILITIES.

Contractors shall perform services for the areas/facilities shown for the respective park areas. A site visit is strongly recommended prior to bidding. See Instructions/Notice to Bidders. NOTE ABOUT QUANTITIES:

The number of facilities and size of areas are ESTIMATED. It is the Contractor's responsibility to determine exact quantities and conditions affecting performance. Sizes of areas for sidewalks, watering, and litter pickup are all estimates. It is the responsibility of the Contractor to determine exact quantities and conditions affecting performance of this work. Total number of grills and fire rings, total number of flush or vault toilet buildings, and total number of campsites and tables, is subject to a variation of +/- 10 each at no change in contract amount.

Park Facilities – Area 1 Park Custodian Estimated

Quantity

Campsites (with picnic tables and fire rings) Orleans Trail (A&B camping loop) 41

Custodian Site (with picnic table, grill or fire ring, parking area, and storage shed) 1

Beaches (with picnic areas, tables, grills, trash cans, and parking area)

Facilities shall be cleaned entire season; not just during fee season.

Picnic Shelters (with picnic tables, large grills, trash cans, kiosk, and parking areas)

Stockton Beach (x2), Stockton Group Day Use, West Overlook, Cedar Gap

Playgrounds (with parking areas): Stockton Group Day Use, Stockton Beach 1

Boat Ramps (with courtesy docks, trash cans, & parking areas): Stockton Park 1

Shower Buildings, & Comfort Station (with trash cans & parking areas):

Orleans Trail North B loop, Orleans Trail South near marina, & Near Stockton Beach Road

Trail Heads (with parking areas, trash cans, and kiosks) Crabtree Cove Trailheads (3), Stockton Interpretive Trailheads (2)

Overlooks (with trash cans, kiosks, and parking areas) West Overlook/Turbine Display, and

East Overlook

Trailer Sanitary Stations (with parking areas):

Orleans Trail South near marina, Stockton near beach road

Vault Toilets (with trash cans & parking areas) West Overlook, Cedar Gap Area, Orleans Trail North A&B Loops (x3), Orleans Trail Beach, Stockton Boat ramp, Stockton

Beach, and Old Mill Area

Flush Toilets (with trash cans & parking areas) Stockton Group Day Use Area 1

Water Fountains/Spigots: Stockton Group Day Use Area, Cedar Gap Area (x3), Orleans Trail North A&B Loop (x4), Orleans Trail South near the marina

Sidewalks: (square feet estimate)

Orleans Trail Park (600), Stockton Park (900), Cedar Gap Area (900), West Overlook (3000) 5,400 sq. ft.

Litter Pickup (acre estimate. Roadways; beaches, boat ramps, and surrounding areas;

camping, parking open areas) Orleans Trail North (40), Stockton Park (15), Dam Road &

Cedar Gap (20), and Old Mill Area (10)

85 acres

Watering (acres estimated) Orleans Trail shower buildings & Contractor's site 3 acres

7. ESTIMATED CONSUMPTION QUANTITIES.

Contractors with custodial duties shall provide supplies for each facility identified above. The below figures are estimates only based on historical data provided by past Contractors. Offerors are advised that actual consumption rate for all items may vary greatly. Consumption estimates for any other Contractor-furnished items (including but not limited to office supplies, equipment, fuel, or cleaning supplies) are not available.

7.1. HISTORICAL CONSUMPTION INFORMATION.

Area I Custodian

Item Quantity

Toilet Tissue (96 Rolls per Case) 20 Cases per Season

Trash Can Liners (Heavy Duty, 35 Gal Size or

Larger, 100 per Case) 1 Case per Season

8. SCHEDULE.

8.1. GENERAL. The Contractor shall perform Park Custodial duties, as required by the contract, including weekends and Federal Holidays, except for day(s) not scheduled for work, and as noted in

"EXCEPTION" below. Contractors should be aware that the visiting public will often knock on Park

Contractors' RV or trailer doors outside of booth hours, late in the evenings, on weekends, etc. to seek assistance or ask questions. Contractors shall be courteous to the public, law enforcement officers, and

Government staff at all times. A Park Custodian Contractor's workday consists of morning and afternoon cleanings plus any emergency cleanings ordered by the Government.

8.2. DAYS NOT SCHEDULED FOR PERFORMANCE. Area 1 Custodian is not scheduled for

WEDNESDAYS (perform 6 days per week, Thursday through Tuesday). The day(s) not scheduled to perform services, may be adjusted by the Contracting Officer or COR to accommodate custodial coverage for the 4 th of July Holiday or special events. In addition, Contractors are required to attend Pre-Work

Conference during the days PRIOR to start of services; and are checked-out the day AFTER the last day of services; both at…