Attachment_23_Revised_-_Area_23_OF-ST_Cedar_Ridge_Attendant_&_Custodian.pdf

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Base Year

2017-2018

Option Year I

2018-2019

Option Year II

2019-2020 Contract Total

Area

Lake

Park

Type

Total Years

Contract

Start Date

OF‐ST

Cedar Ridge

Attendant/Custodian

04/16/17

PERFORMANCE WORK STATEMENT

Park Attendant &Custodian Services for Stockton Lake, Missouri

CEDAR RIDGE - ATTENDANT & CUSTODIAN

C.1 GENERALINFORMATION

C.1.1 BACKGROUND. Stockton Lake is a flood control reservoir located on the Sac River in southwest

Missouri, tucked into the foothills of the scenic Ozark Mountain range. The lake spans three county boundaries: Cedar, Dade, and Polk. It is approximately 50 miles northwest of the metropolitan area of

Springfield, Missouri, and approximately 130 miles south of Kansas City, MO. A map of Stockton Lake can be found on the Internet at: http://www.nwk.usace.army.mil/st/.

Stockton Lake provides flood protection for downstream areas and is part of a network of Corps of

Engineer Lakes that help control flooding in the Missouri and Mississippi River basins. Stockton Lake encompasses approximately 25,000 acres of surface water. Federal land surrounding Stockton Lake totals 36,047 acres, of which 16,572 acres are leased to the Missouri Department of Conservation (MDC) for management. Land management practices used by the Corps of Engineers and MDC are engineered to preserve their natural value, providing benefits to the nation in areas of flood damage reduction, recreation, fish and wildlife management, hydroelectric power, and water quality improvement.

Eight parks around the lake are managed and maintained by the Corps of Engineers. These parks include roads, utility systems, campsites, beaches, boat ramps, picnic grounds, and playground areas. In addition to Corps-managed areas, the Corps also maintains active lease agreements with the Missouri Department of Natural Resources and private entities. The lessees provide a full range of marina services, restaurants, and camping to the public. Additional services contracted to the private sector include mowing, refuse collection, facility cleaning, and park attendant. The Corps manages the contracts and conducts inspections to insure that the services are provided for visitors to the lake.

C.1.2 SCOPE OF WORK. Contractors shall provide all labor, equipment, fuel, materials and supplies, and supervision necessary to perform park attendant and/or park custodial duties, as specified for the particular area, at Stockton Lake Project, near Stockton, Missouri as defined in this Performance Work

Statement (PWS), Section C-5 in particular, except those items specified in Section C-3 as Government-furnished. Park Attendant Contractors will be required to use a Government-furnished computer system to access and successfully utilize the National Recreation Reservation System (NRRS), which will be the method for collecting and entering all fees. Contractors shall perform to the standards in this contract and shall monitor performance and ensure compliance in accordance with the terms and conditions.

C.1.3 PERIOD OF PERFORMANCE. Park Contractors work during the recreational season. Season dates vary among parks - refer to Section F. Work shall be performed on all Federal holidays and weekends during this period at no additional cost. Custodial services shall be performed between the hours of 5 a.m. and 10 p.m. Each individual work item shall be performed pursuant to the schedule for that work item set forth in Section C.5.

C.1.4 POST-AWARD (“PRE-WORK”) CONFERENCE. After award, but prior to start of services, the

Project Office will arrange a Pre-Work Conference to be held at the Project. The purpose of the

Conference is to discuss contract requirements and details of contract performance. Usually the Pre-

Work Conference is held with all Park Attendants and/or Custodians for the season present together at the same time. All Contractor personnel must attend the Pre-Work Conference.

C.1.5 REQUIRED INSURANCE. Contractors shall obtain and maintain the following insurance policies* during the period of performance and shall provide proof of insurance to the Contracting Officer (or http://www.nwk.usace.army.mil/st/ representative) prior to commencement of duties:

Workmen’s Compensation . . . . . Coverage complying with applicable State statute**

Employer’s Liability . . . . . . . . . . Minimum $100,000 per occurrence (only IF you hire employees)

Commercial General Liability. . . Minimum $100,000 per person

(only CUSTODIANS need this) $300,000 per occurrence for bodily injury

$ 20,000 per accident for property damage

Motor Vehicle Liability . . . . . . . . . . Minimum $300,000 per person

$500,000 per occurrence for bodily injury

$ 100,000 per accident for property damage

* Reference FAR 28.307-2 Liability, subparagraphs (a), (b), and (c).

** Missouri Division of Insurance, telephone (573) 751-4126

Division of Workers Compensation, telephone (800) 775-2667

C.1.6 BONDING. All Park Attendant Contractors must provide, at the Pre-Work meeting, a surety bond.

Bonds must be in the form of firm commitments, supported by corporate sureties whose names appear on the list contained in Treasury Department Circular 570, individual sureties, or by other acceptable security such as postal money order, certified check, cashier’s check, irrevocable letter of credit, or, in accordance with Treasury Department regulations, certain bonds or notes of the United States. Bonds must be approved by Corps' Office of Counsel in the amount of $5,00000 before Park Attendant services may begin. Failure to provide the bond at this time may result in termination of the contract and award being made to another bidder. The surety bond may be obtained from the Contractor’s local insurance agent. The U.S. Army Corps of Engineers, Kansas City District, shall be named as the recipient.

C.1.7 DOCUMENTS AND CORRESPONDENCE. After award, all documents and related correspondence shall be routed to the Contracting Officer; or through the Contracting Officer’s Representative (COR) at the Project Office to the Contracting Officer. Day to day contact and telephone communication with

Government personnel shall normally provide adequate information exchange. The Government reserves the right to schedule meetings at the Project Office as necessary to insure strict compliance with the terms of this contract. Such meetings shall be scheduled, to the extent possible, at mutually convenient times.

However, upon notice, the Contractor shall attend meetings regarding matters affecting this contract, and the time spent in such meetings shall be at no additional charge to the Government.

C.1.8 CONTRACTORPERSONNEL.

C.1.8.1 MANPOWERREQUIREMENT:

a. The Contractor shall either personally perform or provide direct personal superintendence of employees engaged in the performance of duties under the contract. All employees working under this Contract shall be as identified in the Contractor's proposal and shall be subject to approval of the COR. Approval shall be conditioned on proof of bonding and a criminal records check demonstrating no felony adjudications of any type or misdemeanor adjudications involving theft or sexual offenses. An "adjudication" shall mean a conviction or any plea of guilty or no contest, or any judicial finding of guilty to the charge, regardless of whether sentence is actually imposed. Equally-qualified employees may be substituted upon written request and the concurrence of the COR based on the criteria stated. All personnel shall be covered by the insurance and bonding requirements of this Contract.

b. The Contractor shall designate, in writing, a responsible member of each work crew who shall serve as the contact for matters involving quality and performance of the required work assigned to that crew. The employee(s) designated in accordance with the above requirement shall insure that the work described herein is performed in accordance with these specifications. The Contractor shall furnish the above written designation to the

COR at the project, the first day that an individual is a “responsible party.” The designation shall include the name(s), address(es), and telephone number(s) of the responsible individual(s).

C.1.8.2 CONTRACTOR CONDUCT: Contractor personnel shall be fully clothed at all times while performing these services. Clothing shall be clean and neat in appearance. Contractor personnel shall utilize tact, diplomacy, and courtesy at all times during contact with the public.

Any illegal or criminal activity may result in termination of the contract. No person performing this Contract shall consume any alcohol or drugs (except prescription drugs not affecting duty performance) during duty hours or within the eight (8) hour period next preceding duty hours.

C.1.8.3 SECURITY REQUIREMENTS: Contractors shall safeguard all Government property. Keys to Park Attendant booths and storage sheds will be provided to Contractors. Contractors shall establish and implement methods of making sure all keys issued by the Government for

Contractor’s use are not lost or misplaced, and are not used by unauthorized persons.

Contractors shall immediately report to the COR any occurrences of loss, unauthorized use, or unauthorized duplication of keys. In the event keys, other than master keys, are lost or duplicated, Contractors may be required, upon written direction of the Contracting Officer, to rekey or replace the affected lock or locks without cost to the Government.

C.1.8.4. FOUND ITEMS: To assist the visiting public in reclaiming lost articles, all property left by visitors and found during the performance of duties shall be turned in to the COR.

Contractors shall report any observed instance of vandalism, facilities not operating properly, or facilities in need of repair to the COR.

C.1.9 PARK ATTENDANT TRAINING. Prior to beginning performance of this Contract, Park Attendant

Contractors are responsible for ensuring that all Contractor employees and personnel are familiar with the requirements of this Contract and are properly trained in the use of National Recreation Reservation

System, (NRRS), and the use of credit card machines for acceptance of fees. Failure of the Contractor to properly train employees and personnel, resulting in unsatisfactory performance of this Contract, will be grounds for termination of the Contract. To ensure that all potential Contractors have an adequate opportunity to compete for award, Contractors and their employees and personnel may attend training prior to the start of services. Such training is provided free of charge by the Government and contractor attendance shall be free of charge to the Government. Normally this is accomplished over a two-day period during the five (5) days prior to start of services. Training may be provided either at the

Administrative compound or on location at the park booth. The COR will coordinate the training location and time period. Training will address the use of computers and the associated program (National

Recreation Reservation System, NRRS), the use of credit card machines for acceptance of fees, and other details related to the services to be provided. Questions about training may be addressed to Mr.

Jordon Griffin, Park Ranger, at 816-389-3894 or jordon.p.griffin@usace.army.mil

C.1.10 QUALITY CONTROL (CONTRACTOR’S RESPONSIBILITY). The Contractor shall develop a

Quality Control Plan designed to demonstrate how the Contractor will meet the needs of the project. The

Quality Control Plan shall document how the Contractor will identify and correct performance shortfalls.

Complete records of all inspection work performed by the Contractor shall be maintained and made available to the Government during contract performance.

C.1.11 QUALITY ASSURANCE (GOVERNMENT’S RESPONSIBILITY).

C.1.11.1 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). A Quality Assurance

Surveillance Plan will be used during the life of each contract to ensure that the service provider is performing the services required by this PWS in an acceptable manner. The

Government develops the QASP, and the Project Office administers the plan through Quality

Assurance Evaluators (QAEs) which monitor Contractor performance using quality assurance procedures developed by the Government. Typical procedures might include random sampling, checklists, and customer complaints. This should not be considered an exhaustive list. A primary objective of Government Quality Assurance will be to determine the effectiveness of the Contractor’s quality control system.

C.1.11.2 INSPECTIONS. According to the Inspection of Services clause (52.246-4 Inspection of

Services-Fixed Price), the Government reserves the right to inspect and test all services called mailto:jordon.p.griffin@usace.army.mil for by the contract, to the extent practicable at all times and places during the term of the contract. The Government will perform inspections in a manner that will not unduly delay the work.

C.1.11.3 The Contractor understands that the QASP is solely for the benefit of the Government in ensuring the Contractor completes its required work in accordance with this contract.

Government officers shall never exercise supervision over the Contractor’s employees, and any defects noted shall be brought to the attention of the COR. Failure of the Government to identify a defect shall not constitute waiver of the Government’s rights concerning that defect.

C.1.11.4 UNSATISFACTORY PERFORMANCE. If any of the services do not conform to contract requirements, the Government may direct the Contractor to perform the unsatisfactory services at no additional cost to the Government. Re-performance as directed by the Government shall be completed within two (2) hours. Failure of the Contractor to perform the work as specified, or to re-perform work as directed within the allotted time, may result in reduction of the contract price in proportion to the portion(s) of the work not accomplished. Amounts to be withheld will be determined by prorating the amount of services satisfactorily performed against the amount of services required. When the defects in services cannot be corrected by re-performance, the Government may (1) require the contractor to take necessary action to ensure that future performance conforms to contract requirements, and (2) reduce the contract price to reflect the reduced value of the services performed. Payment will NOT be made for work not performed or not performed to standard.

C.1.11.5 If the Contractor fails to promptly re-perform the services or to take the necessary action to ensure future performance in conformity with contract requirements, the Government may: (1) by contract, or otherwise, perform the services and charge to the Contractor any cost incurred by the Government that is directly related to the performance of such service, or (2) terminate the contract in whole or in part.

C.1.11.6 PERFORMANCE REQUIREMENTS SUMMARY (PRS).

Required Service Standard Performance Requirement

(Acceptable Level of

Performance)

Method of

Surveillance

ATTENDANTS:

VISITOR ASSISTANCE &

GENERAL OPERATIONS

Refer to

5.1

96% compliance

(4% maximum defective allowed)

1) Random Sampling

2) Public Visitor

Complaint

ATTENDANTS:

FEE PROGRAM

(INCLUDES NRRS & DAY

USE)

Refer to

5.2

96% compliance

(4% maximum defective allowed)

1) Random Sampling

2) Public Visitor

Complaint

CUSTODIANS:

CUSTODIAL DUTIES

Refer to

5.3, 5.4, 5.5, & 5.6.

96% compliance (4% maximum defective allowed)

1) Random Sampling

2) Public Visitor

Complaint

C.1.12 OTHER CONTRACTS. The Government may undertake or award other contracts for additional work, and the Contractor shall fully cooperate with such other contractors and Government employees. All work must be carefully planned and fitted so as not to interfere with such other work. The Contractor shall not commit or permit any act that will interfere with the performance of work by other Contractors or Government staff.

C.1.13 VOLUNTEERS. Volunteers may be utilized in the parks. Volunteers receive and follow instructions from a Government representative, not from Contractors. Contractors should not consider any volunteer as his/her employee. Volunteers may staff the Park Attendant booth outside of a Contractor’s normal scheduled hours, or may perform other duties as instructed by Government representative.

C.1.14 CONTRACTOR PETS. No pets are permitted inside the Park Attendant booth at any time. Contractors shall be liable for any damages or injuries caused by their pets. When outside, pets shall be on a leash at all times.

C.1.15 SMOKING POLICY. Smoking is not allowed in any Government buildings, including shower buildings, vault toilets, Park Attendant booths, etc. Smoking is also not allowed by Contractors or their employees while in direct contact with the public.

C.1.16 FIREARMS. Neither Contractors nor their employees shall possess, during the performance of as contract, any firearm or ammunition, whether the firearm is loaded or unloaded.

C.1.17 SAFETY.

C.1.17.1 Contractors shall immediately report to a Park Ranger or local law enforcement, as appropriate, any situation that could affect the health or safety of visitors. This includes accidents, violations of laws or regulations, maintenance needs, utility problems, etc.

Contractors shall also immediately report to a Park Ranger or local law enforcement, as appropriate, any disturbance(s) of the peace, but shall not personally intercede in any such disturbance.

C.1.17.2 All services shall be performed in accordance with applicable safety requirements set forth in

Corps of Engineers Manual EM-385-1-1, “Safety and Health Requirements Manual” and supplements thereto. The EM-385-1-1 is hereby incorporated by reference, and the

Contractor is required to perform this contract in accordance with the standards set forth therein. Any equipment or materials not in conformity with this manual shall be removed from Government property immediately. The Contractor will be expected to take a vital interest in safety, hazard, and to educate their employees to work and plan their work safely.

C.1.17.3 Proper driving techniques and defensive driving will be practiced to prevent vehicle accidents and property damage. All vehicles will comply with all local, state, and federal laws, and be operated on roadways at all times.

C.1.17.4 Custodial Contractors shall display a sign reading “CLOSED FOR CLEANING” at the entrance of all facilities during cleaning operations. The Contractor shall also display

“CAUTION” signs when cleaning floors in an area in which people other than contractor personnel are or will be present, until the floor is dry. Contractor shall not allow water or other liquids to contact hand dryers, electrical fixtures, or other electrical equipment and lines during cleaning. Contractor shall be liable for all damage resulting from failure to comply with this requirement.

C.1.18 PAYMENT. Payment will not be made for services not performed. Contractors shall provide the

Project Office with an invoice at the end of each month, requesting payment for that month’s services (the

Government will furnish blank invoices for Contractor use). Payment shall be made via Electronic Funds

Transfer (EFT) into the Contractor’s banking account on file as registered with CCR. In accordance with the Prompt Payment Act, payment will be made approximately 30 days after the last day of services received for the billing period, or 30 days from receipt of the invoice, whichever is later. For example, services performed during April shall be billed at the end of April, and payment will be made at the end of May. Likewise services performed during May shall be billed at the end of May, and will be paid at the end of June. NOTE: Contractors may choose of their own will to offer a "discount" (for example, "½% discount if paid by 10 days") which the paying office may or may not choose to honor. Historically the paying office has honored most discounts, meaning a Contractor might be paid in 10 days instead of

30, at the discounted rate offered on the Contractor’s invoice. However, this is not guaranteed, and payment may be made in 30 days as usual.

C.1.19 ENVIRONMENTALCONTROLS.

C.1.19.1 PARK CUSTODIAN CLEANING PRODUCTS. Contractors will use standard commercial cleaning products generally available in the local marketplace and shall use those products only in accordance with their labeled instructions and uses.

C.1.19.2 COMPLIANCE WITH LAWS AND REGULATIONS: Contractors shall be knowledgeable of, and shall comply with, all applicable Federal, State, and Local laws, environmental requirements, and instructions. Contractors shall ensure policies and procedures are established that protect the health and safety of employees and the community to minimize or eliminate the risk of environmental pollution.

C.1.19.3 HAZARDOUS MATERIALS: Contractors are responsible for advising his/her employees of all Environmental and Hazardous Materials Handling, and is also required to provide to the

COR the Material Safety Data Sheets (MSDS) for all materials used by the Contractor in accordance with Federal and State laws and/or regulations.

C.1.19.4 NOTIFICATION OF ENVIRONMENTAL SPILLS: If the Contractor or employee(s) of the

Contractor spills or releases any substance into the environment, the Contractor shall immediately report the incident to the Environmental Coordinator (Mr. Stanton Rains, Park

Ranger) in accordance with local procedures, and shall also notify the Contracting Officer’s

Representative (COR), or in his or her absence the Contracting Officer. The Contractor shall be liable for containment and environmental cleanup of the spill or release of such substance.

C.2 DEFINITIONS AND ACRONYMS.

The following definitions and descriptions apply wherever the word, phrase, or acronym is used in this performance work statement.

Acceptable Level of Performance (ALP): Maximum percent defective that can be considered satisfactory; allowable leeway or variance from a standard before the Government will reject the service.

Clean: As used generally, means free of all foreign matter, film, spots, streaks, dirt or impurities. As used for acceptance of work means gleaming; free from dirt, contamination, or impurities; unsoiled, unstained, neat and tidy.

Contracting O fficer’s Representative (COR): Individual designated and authorized in writing by the

Contracting Officer to perform specific technical and/or administrative functions regarding the contract.

Contractor: Company structure, including partners, officers, and employees with interest in the contract.

Debris: Articles or parts thereof such as paper / gum / paper clips / candy / lint / litter / strings / cigarette butts / leaves / sand / excrement, etc.

Defect: A service output that does not meet the standard of performance specified in the contract.

Dirt: Particles of sand, soil, grit, or pebbles; mud, dust, fuzz, tar, liquid stains, vomit, ashes, etc.

Disinfect: To cleanse in order to destroy any harmful microorganisms, fungus, algae, and mold, by application of an approved chemical agent.

Foreign Matter: Any articles, or parts thereof, not belonging to the place found.

Fully-Clothed: Wearing a sleeved shirt (T-shirts are acceptable), trousers, and shoes. Clothing shall be clean and neat in appearance and shall not be ripped, torn, or excessively faded. Clothing shall also contain logos or badges that clearly identify the wearer as a Contractor employee. These requirements shall not be construed to replace or eliminate the necessity for the wearing of appropriate protective clothing or devices as may be required in performance of duties.

Glass: Exposed glass surfaces (Lucite, plastic, transparent materials, mirrors) that are not windows.

Neat/Clean: Orderly, tidy, free from dirt and debris.

Performance-Based Contract: (FAR 2.101) Structuring all aspects of an acquisition around the purpose of the work to be performed with the contract requirements set forth in clear, specific, and objective terms with measurable outcomes as opposed to either the manner by which the work is to be performed or broad and imprecise.

Performance Requirement: A service output required by the contract.

Performance Requirements Summary (PRS): A listing of service outputs under the contract to be evaluated by the COR or Inspector on a regular basis; the surveillance methods to be used; and the ALP.

Performance Work Statement (PWS): Similar to a scope of work, this document sets forth required duties of the Contractor. It is called a “Performance” Work Statement as satisfaction with services is measured by end results, rather than methods, of performance (i.e., a PWS might state “the floors should be clean after performance of services” rather than stating “the floors should be swept and mopped.”)

Quality Assurance (QA): A method used by the Government to monitor/provide some measure of control over the quality of purchased goods and services received.

Quality Assurance Surveillance Plan (QASP): An organized written document used by Government for quality assurance surveillance. Document contains sampling/evaluation guides, checklists, and the performance requirements summary (PRS).

Quality Control (QC): A method used by the Contractor to control the quality of goods and services provided.

Sanitary: Clean and free of bacteria that may endanger health; hygienic.

Service Contract: A contract that directly engages the time and effort of a Contractor whose primary purpose is to perform an identifiable task or tasks. May cover services performed by either professional or nonprofessional personnel, whether on an individual or organizational basis.

Shall: Means the imperative.

Trash: Any abandoned articles, or parts thereof, such as paper, gum, used cups, empty cans and bottles, food scraps, litter, strings, cigarette butts, leaves, or similar waste items, as well as dirt, debris, and foreign matter collected during cleaning, and unwanted residues and ashes.

Windows: The glass surfaces which are an integral part of the outer wall of a building.

C.3 GOVERNMENT FURNISHED MATERIALS AND SUPPLIES.

C.3.1 GOVERNMENT-FURNISHED FACILITIES.

C.3.1.1 STORAGE SHED. The Government will provide a storage facility for Contractors to store and maintain supplies/materials, equipment, etc. for use in the performance of the contract.

Contractors shall provide upkeep and minor maintenance to facility assigned to the Contractor at Contractor's sole expense. Before any modification of the facility is performed by the

Contractor at his/her expense, the Contractor must provide the COR documentation describing, in detail, the modification requested. No alterations to the facility shall be made without specific written permission from the COR.

C.3.1.2 CAMPSITE. The Government will provide a campsite for the Contractor’s trailer. Visitors of the Contractor may stay within the Contractor’s trailer. Additional camping units are NOT allowed to be set up on the campsite.

C.3.1.3 UTILITIES. The Government will provide utility hookup (telephone, electricity, water, sewer) for the Contractor’s use. Telephone service, if ordered by the Contractor, must be paid for by the Contractor. Electricity, water, sewer, and refuse collection (from nearby dumpster) will be provided at no charge to the Contractor. Refer to C.3.4, below, for more information.

C.3.2 GOVERNMENT-FURNISHED MATERIALS/SUPPLIES. The Government will furnish to

Contractors the following items to be used in the performance of duties:

Attendants:

Paper for receipts

Maps, brochures, and regulations (Title 36)

Various forms/logs

Name tags

Annual day use passes

America the Beautiful Pass Program

Permit books

Mailing labels for transmittal of fees

Keys

Custodians:

Contractor Daily Worksheets

Various forms/logs

Name tags

Keys

C.3.3 GOVERNMENT-FURNISHED EQUIPMENT. The Government will furnish to Contractors the following equipment to be used in the performance of duties:

Telephone for fee booth

Computer system for fee booth (includes CPU, monitor, receipt printer, report printer, and battery backup unit)

Cash drawer

Credit card machine

None

C.3.4 GOVERNMENT-FURNISHED SERVICES/UTILITIES. The Government will furnish to the

Contractor the following:

C.3.4.1 ELECTRIC, WATER, AND SEWER: The Government will furnish electricity, water, and sewer hookup to designated Contractor campsites at no charge.

C.3.4.2 TELEPHONE: The Government will provide telephone pedestal and line to pedestal. The

Contractor bears responsibility from the pedestal to the trailer, for contacting the telephone company for connection, and in paying for telephone service. The Government may provide historical information upon request of the Contractor.

C.3.4.3 TRASH PICKUP: The Government will provide refuse collection services from dumpsters within the park. Contractors shall remove trash to the nearest dumpster.

C.3.5 GOVERNMENT PROPERTY CLEARANCE. Government personnel will be available the day

AFTER the last date of services to check out Contractors and to receive Government-furnished property from them. All Government-furnished equipment and items must be returned to the Government prior to

Contractor departure.

C.4 CONTRACTOR-FURNISHED ITEMS AND SERVICES.

C.4.1 GENERAL INFORMATION. Except for those items or services specifically stated in Section C-3 as

Government-furnished, Contractors shall furnish everything needed to perform the contract according to all its terms. Contractor equipment shall be of quality, size, and type suitable to satisfactorily accomplish services. Contractor equipment shall be in good repair and shall operate efficiently and safely, and shall be maintained clean to present a neat, professional appearance. The Contracting Officer or his designated representative may inspect Contractor equipment and/or tools at any time, and may direct the removal of any improper or unsafe equipment/tools. Such items shall be removed from service by the Contractor, and shall be replaced with satisfactory equipment. The following mentioned requirements are not all-inclusive of the Contractor-furnished items and services required in the performance of this contract.

NOTE: Equipment breakdown shall not relieve the Contractor of the responsibility to perform services as specified. The Contractor shall assure that he/she possesses (or can obtain on short notice) sufficient backup equipment to continue performance of services as specified without interruption in the event of mechanical failure of primary equipment.

C.4.2 SUPPLIES/EQUIPMENT. The following list of items Contractors shall provide for this contract may not be all-inclusive:

Office supplies (pencils, pens, paper, stapler, etc.) as needed.

Bank checks as approved for transmittal of funds.

Postage and envelopes for transmittal of funds.

Trash bags for Attendant booth waste can.

Working vehicle, including all fuel and maintenance thereof.

Toilet Paper

Trash bags

Working vehicle, including all fuel and maintenance thereof

All tools, supplies, & equipment necessary and proper to execute this contract in a professional manner.

Examples (not all-inclusive):

Water hoses

Water Sprinkler

Brooms

Dust Pan

Mops

Buckets

Brushes

Rake

Squeegee

Sponges

Rags

Plunger

Small (3-gallon) pressure sprayer

Shovels

Bleach

Insect spray

Cleaners

Disinfectants

High-pressure sprayer (capable of producing a minimum of 100 PSI)

Self-contained water system or tank (100-gallon) for sprayer (to allow cleaning of remote toilets)

Sufficient length of high-pressure hose for sprayer(75 ft recommended)

Equipment as needed to safely empty/transport/dispose of hot ashes and coals

The Contractor may store all supplies and equipment in the Government-furnished storage site or at such other off-site location of Contractor's choosing: no supplies or equipment shall be distributed throughout the facilities. EXCEPTION: the Contractor may choose to place additional rolls of toilet paper in the restrooms.

C.4.3 TRAILER/MOTOR HOME. If the Contractor ops to reside on-site at the Government-furnished campsite, contractors shall provide a mobile travel trailer, motor home, or approved equal, containing sanitary facilities and all equipment necessary for habitation. Tents or ‘pop-up’ type tent campers will not be permitted. The unit shall present a neat appearance when parked near the park entrance at the designated campsite. If self-propelled units are utilized, they must remain on-site, and shall not be used as transportation vehicles.

C.4.4 VEHICLE(S). Transportation vehicle(s) for use in performing the requirements of this contract must be street legal, properly licensed, and the Contractor shall furnish proof of required insurance in the form of a copy of the insurance policy, or a binder issued by the insurer. Proof of proper insurance for each vehicle shall be delivered to the Contracting Officer or his designated representative at the Pre-Work meeting. The Contractor (all personnel) shall maintain a valid state driver’s license. A photocopy of licenses will be taken at the Pre-Work meeting. Any vehicle that is inoperable shall be repaired or removed from gov’t property within 10 days of the vehicle becoming broken down. No all-terrain vehicles (ATVs) or golf carts will be allowed.

C.4.5 TELEPHONE. The Contractor shall provide a telephone number to the Contracting Officer or his representative at the Pre-Work meeting where Contractor or Contractor's designated representative can be reached at any time while contract performance is underway. If Contractor is unable to receive a call during contract performance, Contractor shall return the call within 30 minutes after telephone service is available. Alternatively, Contractor may provide handheld radios to the Contracting Officer or his representative if the handheld radio is capable of meeting these same requirements. The Contractor may elect to purchase telephone service (refer to C.3.1.3 and to C.3.4.2), or may use a cellular telephone, if the area is able to maintain a strong reception signal. NOTE: Ruark Bluff has historically had poor cell phone signal reception. The most-used cell phone company in the area is VERIZON.

C.4.6 MAIL. Mail service will be at the discretion of the Contractor. If service is desired, it is the responsibility of the Contractor to contact the local Post Office to determine if rural delivery is available.

If the Contractor elects to have service, the Contractor shall provide a mailbox and if necessary a post, and installation of the post, in accordance with U.S. Postal Service requirements. The Contractor shall provide the Project Office with the local mailing address, once established.

C.5 SPECIFIC TASKS.

C.5.1 GENERAL INFORMATION. Park Attendant Contractors are responsible for the daily operation of the park entrance booth and for visitor assistance according to the Schedule in SECTION F. Park Custodial

Contractors will provide custodial services according to the Schedule in SECTION F. Park Attendant duties include but are not limited to: fee collection; operation of National Recreation Reservation System

(NRRS); providing visitor assistance; providing brochures, maps, regulations, and literature to visitors;

posting reservations daily in the campground; campsite checks; answering the fee booth telephone; and day use area duties (at beaches and boat ramps), all as further specified herein. Park Custodian duties include but are not limited to cleaning bathrooms, showers, and other facilities, grills, fire rings, campsites, tables, as further specified herein. Contractors opting to reside on-site shall maintain their own campsite (removing trash, watering, etc.). However, mowing services will be performed by a separate contractor – attendants and custodians shall NOT perform any mowing services.

C.5.1.1 CONTRACTOR ARRIVAL. If the Contractor opts to reside on-site, the Contractor shall move onto the designated site a minimum of five (5) but not more than seven (7) days prior to the start of services. Electrical services will be provided upon arrival, if arrival takes place during normal business hours. Water and sewer services may be postponed upon arrival or discontinued near departure if cold weather conditions warrant. All costs for moving onto and from the site shall be borne by the Contractor. Contractors residing on-site shall remove the trailer and all personal property from the site not later than seven (7) days after the end of the service period.

C.5.1.2 CAMPSITE. Contractors opting to reside onsite shall maintain the area where the trailer (RV unit) is parked in a clean and sanitary condition at all times. No dog pens, horse corrals, poultry cages, or similar facilities for pets or raising of animals will be allowed. Government-furnished storage buildings are to be used for storage of supplies only – not as pens or cages for pets. Contractor pets shall fall under the same restrictions of Title 36 that apply to our visitors. Visitors to the park should have open access to the Contractor’s site without the possibility of incidental contact with pets. Small vegetable or flower gardens are permitted where designated upon approval from the COR. Decorations may be allowed or disallowed at the discretion of the Government. Excessive decoration of campsites is discouraged.

Contractors shall perform watering in and around the Contractor’s trailer site. The Contractor shall not use any chemicals (for example, Roundup, Weed-B-Gone, etc.) to control weeds.

C.5.1.3 PARK ATTENDANT FEE BOOTH. Park Attendant Contractors shall maintain the entrance fee booth in a neat, clean condition. The Contractors may plant flowers or create rock arrangements in designated curbed area of the fee booth, to the extent it does not create a safety hazard, and nothing obstructs signs on the entrance booth.

C.5.1.4 VISITOR ASSISTANCE. The Contractor shall use tact, diplomacy, and courtesy at all times when dealing with the public. Park Attendant Contractor duties include handing out of Government furnished material only, such as pamphlets, copies of Federal Regulations

(Title 36), campground maps, Stockton Lake brochures, answering of booth phone, returning phone calls, etc. The Contractor shall explain or clarify to visitors certain regulations and policies, such as disposal of trash; use of clothes-lines; observance of quiet hours (10:00 p.m.

to 6:00 a.m.); check out times; maximum 14 day stay limitations; etc., when campers enter the park. The Contractor shall also advise visitors to utilize only developed facilities, roads, and camping areas.

C.5.1.5 DISTURBANCES. Contractors shall not attempt to apprehend any violators.

Contractors shall report all disturbances to a Park Ranger. Otherwise contractors should avoid getting involved. Park Attendant Contractors shall make a drive through the park area between the hours of 6:00 p.m. and 8:00 p.m. (NOTE – one member of the Contractor's staff shall staff the booth, and one member shall make the park tour). Contractors shall advise a

Park Ranger of any disturbances. Stockton Lake Project contracts for increased Law

Enforcement services from the local Sheriff’s Department, so increased lake patrol by police officers takes place.

C.5.1.6 PARK ATTENDANT TOURS OF PARK. Each day except for days off the Contractor’s schedule, Park Attendant Contractors shall perform both a morning, and an evening, tour of park areas. The morning tour shall be accomplished between 7:00 a.m. and 9:00 a.m. (refer to

C.5.2.5) prior to opening the booth. The evening tour shall be accomplished between 6:00 p.m. and 8:00 p.m. (refer to C.5.1.5, above – Contractor shall also staff booth).

C.5.1.7 FLOOD CONTROL. This is a flood control project. Occasional retention of floodwaters may inundate portions of the public use areas, other areas, or access roads thereto being serviced by this purchase order. In the event that inundation materially affects the scope of work, Contractors may be requested to submit a pricing proposal covering the unserviceable or affected portion of his work in order that an equitable adjustment to contract price can be negotiated and an adjustment made in accordance with the appropriate contract clause

[Changes, FAR 52.212-4(c)]. Payment for services not performed as a result of conditions stated above shall be initially withheld until execution of an equitable adjustment is made by contract modification.

C.5.2 PARK ATTENDANT FEE PROGRAM DUTIES.

C.5.2.1 PARK ATTENDANT SCHEDULE. For on-duty fee booth hours, refer to the Schedule in

SECTION F. Park Attendant Contractors shall keep an open telephone line of communication while on duty. The Contractor shall be available to receive and deliver emergency messages for customers, except days not scheduled to perform services – refer to

SECTION F) If a Park Attendant Contractor needs to be absent from the park during hours required to perform, the Contractor shall notify the COR as soon as possible, and the

Contractor shall retain a qualified substitute Park Attendant to cover such absences, at no additional expense to the Government. This substitute must be approved by the COR.

C.5.2.2 NATIONAL RECREATION RESERVATION SYSTEM (NRRS). Park Attendant

Contractors perform specific daily duties to implement the NRRS according to established procedures taught during pre-work training. Duties include, but are not limited to:

Maintain current records (sites occupied, period of stay, visitor names)

Generate, print & post required reports

Post reserved sites

Check site availability

Process camper registrations

Receive Daily Arrival Reports (DARs)

Prepare user fee permits (ENG 4457) only as a backup, including remittance registers

NOTE: The NRRS is ‘menu-driven’; therefore, no software other than that provided by the

Government shall be used.

C.5.2.3 DAY USE FEE PROGRAM. Park Attendant Contractors shall implement all aspects of the

Day Use Fee Program in accordance with Project policies, for the facilities assigned in the contract. Duties to be performed daily include, but are not limited to:

Collect Day Use fees

Tour Day Use area parking lots to ensure self-deposit envelopes and pencils remain available for visitors

Remove and replace canister in self-deposit vault

Sell annual Day Use passes

America the Beautiful Pass Program

Be available to total and verify fee receipts with a Park Ranger (every effort will be made to meet during booth hours, but this may not always be possible)

C.5.2.4 TRANSMITTAL OF FUNDS. As a minimum, fees shall be transmitted once per week or when collections total $5,00000 or more, whichever occurs first. Direct fee transmittal requires that the Contractor convert the collected cash to a cashier’s check or money order (at the

Contractor's expense – Note: some local banks have historically provided cashier's checks or money orders for making transmittals free of charge, while other banks charge a fee. The Post

Office also sells money orders at a low cost). Contractors shall then send the remittances, cashier’s check or money order, and personal checks collected to the National Recreation

Reservation System (NRRS). All costs incurred for direct fee transmittal including, but not limited to, purchase fees for cashier’s checks or money orders, or costs of transportation to and from the nearest bank or post office, shall be borne by the Contractor. The Contractor shall provide a clear legible copy of the cashier’s check and remittance register to the

Recreation Fee Cashier (or alternate) following each transmittal. This will be picked up from the Contractor by a Park Ranger, who will then deliver it to the Recreation Fee Cashier at the

Project Office. For questions about transmittal procedures please contact Bradly Wright at

816-389-3101.

C.5.2.5 PARK PATROL. Park Attendant Contractors shall perform a complete tour of the public use area(s) between the hours of 9:00 a.m. and 8:00 a.m. (prior to opening booth) to determine all visitors who may have arrived during hours the fee booth was closed. Park Attendant

Contractors shall contact such visitors arriving after hours, and shall request these visitors to come to the fee booth during booth hours to obtain proper registration.

C.5.2.6 CREDIT CARDS AND PERSONAL CHECK POLICY. Park Attendant Contractors shall promote and encourage the use of credit cards over personal checks. For acceptance of personal checks, Park Attendant Contractors shall follow instructions listed in the Park

Attendant Handbook, which will be provided by the Government during the pre-work conference.

C.5.2.7 SECURITY. Park Attendant Contractors shall provide adequate security for all monies, user fee permits, computer permits, computer consolidated summaries, cash, cash summary tapes, and fee collection records and forms. All collections shall be safeguarded by the Park

Attendant Contractor; outside entrances to the fee booth shall be kept locked; and visitors shall not be allowed inside the fee booth. Park Attendant Contractors shall not mix personal funds with Government funds and shall be financially responsible for any and all losses of funds or unaccounted funds that are reasonably within their power to prevent.

C.5.3 PARK CUSTODIAN DUTIES (GENERAL INFORMATION). Custodial duties listed herein are directly related to public health and sanitation; therefore, it is essential that all facilities and areas be services as specified herein. In the event that an area or facility is missed, or is not properly cleaned, the

Contractor shall re-perform services immediately upon receipt of notice from the Contracting Officer or his representative. Failure to correct noted deficiencies may result in withholding of payment for services not performed. The Contractor shall comply with all Federal, State and Local laws, ordinances, statutes and regulations in performance of services under this contract. The Contractor shall provide all management, tools, fuel, equipment, materials/supplies, and labor necessary to ensure that services are performed in a manner that will maintain a satisfactory facility condition and present a clean, neat appearance. All cleaning procedures and treatments shall be accomplished in accordance with the manufacturer’s directions and/or listed specifications and industry standards applicable to the

Professional Cleaning and Restoration Industry.

C.5.3.1 FREQUENCY. The Contractor shall perform custodial duties a minimum of two (2) times per day according to the schedule in SECTION F during the entire contract period. The

Contractor shall perform one major cleaning in the morning, between 5:00 a.m. and 11:00 a.m., and one minor cleaning in the evening, between 4:00 p.m. and 10:00 p.m. The

Contractor shall ALSO be responsible for emergency cleaning of his/her areas throughout the workday (between the regular cleanings).

C.5.3.2 DURATION. Park Custodial services shall begin on the first date of the period of performance, and shall continue through and INCLUDING the last date (contractors shall clean on September 30th, both morning and evening. For Orleans Trail Park, contractors shall clean on September 15th, both morning and evening). NOTE: if the starting or ending date would normally be a day of the week the Contractor is not normally scheduled to work, this day WILL BE a day the contractor is expected to perform services. Refer to schedule in

SECTION F for dates and schedule, and to List of Park Facilities within this PWS, for a list of facilities covered by contract.

C.5.3.3 SCHEDULE. Contractors with custodial duties shall establish a work schedule indicating the days and hours during which services will be performed on a regular basis. The schedule shall be submitted in writing to the COR for approval no later than the first week of work. Changes in the approved schedule shall be submitted for approval prior to implementing the change(s).

C.5.4 DAILY MORNING CLEANUPS (MAJOR). The Park Custodian Contractor shall perform major cleanups daily between the hours of 5:00 a.m. and 11:00 a.m.

C.5.4.1 CAMPSITES, PICNIC AREAS, AND SHELTER(S)

Picnic Tables – all picnic tables shall be cleaned daily to ensure that tops and seats are free of all foreign matter and trash. If soap solution or disinfectant is used, tables should be rinsed with clean water and wiped dry. After performance of services, tables will be clean and free of excess water.

Picnic Shelters – all picnic shelters shall be cleaned daily to remove all foreign matter from concrete slabs, shelter floor, ceiling, beams, trusses, and overhang. After performance of services, shelter will be clean, sanitary, free of trash and excess water.

Volunteer campsite(s) – when not occupied by volunteers, but occupied by regular campers, volunteer campsites shall be cleaned just as regular campsites are cleaned.

C.5.4.2 COURTESY DOCK AND FISHING DOCK. The Contractor shall clean the deck of the courtesy dock (located at boat ramp) and the fishing dock, including tables, daily to remove all foreign matter and trash. If soap or disinfectant is used, dock must be free of soap residue and excess water after performance of custodial services.

C.5.4.3 SHOWER/LATRINE BUILDINGS. The Contractor shall clean and disinfect (using a commercial disinfectant such as Pine-Sol or bleach, and rinse with clean water) shower and latrine buildings daily, leaving facilities in a clean, sanitary condition, free of dirt, foreign material, residue, mold, mildew, trash, and excess water. NOTE: cleaning of building interior surfaces shall include FREQUENT scrubbing but not powerwashing. Powerwashing in the shower buildings has proved to cause damage to fixtures/facilities. Therefore scrubbing is required and powerwashing is not allowed, in the shower buildings. MOLD & ALGAE

SHALL BE REMOVED COMPLETELY from all exterior and interior surfaces.

Floors and Entrances – shall be cleaned, disinfected, and rinsed with clean water daily to ensure a condition free of all dirt, oil, lotions, soap residue, calcium deposits or other foreign matter, and trash. Excess water shall be removed such that no puddles or droplets remain on the floor. The Contractor shall display CAUTION signs when cleaning floors in an area in which people other than Contractor personnel are or will be present, until the floor is dry.

Building –…