Attachment_14_-_Area_14_OF-TC_Tuttle_Creek_Cove_Attendant.pdf

Base Year 2017-2018

Option Year I 2018-2019

Option Year II 2019-2020 Contract Total

14 OF‐TC Tuttle Creek Cove Attendant 3 04/01/17

Insert your pricing belowArea Lake Park Type Total Years Contract Start Date

PERFORMANCE WORK STATEMENT

PARK ATTENDANT & CUSTODIAN

TUTTLE CREEK COVE, TUTTLE CREEK LAKE PROJECT

TABLE OF CONTENTS

TOPIC PARAGRAPH

INTRODUCTION ………………………………………………………………… 1.0

SCOPE OF WORK .………………………………………………………………. 2.0

DEFINITIONS …………………………………………………………………….. 3.0

PERIOD OF PERFORMANCE ………………………………………………….. 4.0

SCHEDULE ………………………………………………………………………... 5.0

SERVICES ………………………………………………………………………… 6.0

MATERIALS & SUPPLIES ……………………………………………………… 7.0

PERSONNEL ……………………………………………………………………… 8.0

GENERAL …………………………………………………………………………. 9.0

SAFETY ……………………………………………………………………………. 10.0

SECURITY ………………………………………………………………………… 11.0

INSURANCE ………………………………………………………………………. 12.0

INVOICES & PAYMENT ………………………………………………………… 13.0

QUALITY CONTROL ……………………………………………………………. 14.0

QUALITY ASSURANCE …………………………………………………………. 15.0

PERFORMANCE REQUIREMENTS …………………………………………… 16.0

SUBMITTALS ……………………………………………………………………... 17.0

FACILITY LOCATIONS / MAP ………………………………………………… A

FACILITY ATTRIBUTES ……………………………………………………….. B

EXAMPLE INVOICE …………………………………………………………….. C

PERFORMANCE REQUIREMENTS …………………………………………... D

1. INTRODUCTION. Tuttle Creek Lake is the second largest lake in Kansas and is located approximately 130 miles west of Kansas City, primarily in Riley and Pottawatomie Counties in the heart of the scenic Flint Hills region of north central Kansas. Tuttle Cove Park is serviced under this contract and is located two and a half (2.5) miles upstream of the dam on the western shoreline. Manhattan

Kansas, located five (5) miles south of the park, has a population of 50,000 with a full complement of shopping, service, and medical facilities. The park consists of campsites and day use facilities. This park has an average annual visitation of 23,000 people, a campsite occupancy rate of 28%, and 2-4 campground capacity days per season.

2. SCOPE OF WORK.

2.1 CONTRACTOR CAPABILITY. The Contractor shall provide all labor, material, equipment, supervision, and quality control to satisfactory perform park attendant and custodial services at Tuttle

Cove Park, Tuttle Creek Lake, Kansas City District, U.S. Army Corps of Engineers; in accordance with the specifications contained herein. This contract requires the contractor to reside onsite during the work period.

2.2 CONTRACT AREA. The Contractor shall provide park attendant and custodial services for a

148 acre park containing 56 campsites, a 130 sq. ft. entrance station, a 160 sq. ft. garden, two (2) shower houses, five (5) vault toilets, four (4) playgrounds, two (2) picnic shelters, a beach, a boat ramp with courtesy dock, a dump station, 2.75 miles of road, numerous parking areas, and mowed multipurpose areas. This contract will require work to be accomplished in multiple areas, often at the same time. Locations of facilities are listed in Attachment A. A list of all facilities, which includes a summary of their attributes, is located in Attachment B.

3. DEFINITIONS

3.1 CLEAN. The state of being free of all sand, mud, dirt, dust, litter, trash, insects, webs, nests, scale, mold, mildew, streaks, smears, spots, stains, soap film, mineral deposits, urine, fecal material, and all other types of debris or foreign particulate matter. Sweeping, mopping, vacuuming, scrubbing, scraping, wiping, rinsing, hosing, polishing, drying and/or other actions may be required to achieve a clean state.

3.2 CONTRACTING OFFICER (KO). A person with the authority to enter into, administer and/or terminate contracts and make related determinations and findings. A Corps of Engineers employee vested with the authority to approve, and issue contracts

3.3 CONTRACTING OFFICER’S REPRESENTATIVE (COR). The person designated by the KO as a representative to monitor the contract. The COR is not, however, authorized to change any of the terms and conditions of the contract, make decisions concerning disputes arising under the contract, or terminate the contract or any portion thereof.

3.4 CONTRACT EMPLOYEE. Those persons hired by the Contractor to assist in the performance of this contract.

3.5 CONTRACTOR. The individual(s) or company, to whom the Corps of Engineers issues a purchase order for delivery of services or materials, who operates under the conditions of a contract.

3.6 COUNTRY STAMPEDE. A three (3)-day country music festival located near Tuttle Creek Cove that greatly increases park traffic necessitating operational changes for a short duration.

3.7 CUSTODIAN. The Contractor (and/or contract employee) who is responsible for custodial services in accordance with the contract.

3.8 DEODERIZE. The state of being free of malodorous odors.

3.9 DISINFECT. The application of disinfecting agent(s) which kill and inhibits the growth of mold, mildew, and microorganisms.

3.10 EXTRA SERVICE. An additional custodial service inclusive of regular services, that is unscheduled and completed upon notification/approval.

3.11 FEE CASHIER. A Corps of Engineers employee responsible for the implementation of the user fee program at Tuttle Creek Lake; overseeing accountability of funds, property, permissions, and documentation of the fee program.

3.12 PARK ATTENDANT. The Contractor (and/or Contract employee) who is responsible for park attendant services in accordance with the contract.

3.13 PARK ATTENDANT MANUAL. A comprehensive document detailing the procedures, policies, regulations, reports and other information dictating operations and management at Tuttle

Cove Park. This manual is a living document subject to ongoing updates and revisions.

3.14 PARK TOURS. A brief, visual inspection of the park conducted by the park attendant to verify use, maintain/document permits, and monitor overall park conditions.

3.15 QUALITY ASSURANCE. The Government’s plan of systematic means to ensure conformity with contract standards, practices, procedures, and methods prior to acceptance of contracted services.

3.16 QUALITY CONTROL. The Contractor’s system of verifying and maintaining services in conformity with contract standards by careful planning, inspection, and corrective action as required.

3.17 REGULAR SERVICE. A comprehensive custodial service.

3.18 TOUCHUP SERVICE. A custodial service that requires less time to complete under typical facility use.

3.19 VAULT TOILET. A facility without access to running water, which provides toilets accompanied by an underground waste containment system.

3.20 WORK DAYS/HOURS. Days in which the Contractor is required to perform scheduled services and remain on-call for unscheduled services; during the service season.

4. PERIOD OF PERFORMANCE. The contract period will consist of one (1) base year and two (2) option years. The beginning and ending dates are to be determined upon award of the contract. (See

“Schedule” for actual dates of work.)

4.1 PRE-BID TOUR. A pre-bid tour of the facility will begin from the Tuttle cove Project Office

(located at 5020 Tuttle Creek Blvd, Manhattan, KS 66502), on TBD. This tour is not required, but highly recommended for the preparation of bids.

4.2 PRE-WORK MEETING. Upon award (and each subsequently awarded year), the Contractor is required to attend a pre-work meeting no later than 15 days prior to the first day of the work schedule.

The purpose of the meeting will be to review the contract, deliverables, inspect equipment, complete training, and address subsequent regulatory, operational, environmental, or other changes affecting the park attendant manual. The meeting will take place at Tuttle Creek at date(s) and time(s) mutually agreeable to the Contractor and the Government.

4.3 SEASON CLOSE-OUT. The Contractor will attend a season close-out meeting prior to final departure of campsite and no later than November 7th of each awarded year. Close-out will occur at a time mutually agreed upon. The purpose of the meeting will be to complete any remaining deposits, return and inspect loaned items, transfer property, and provide any remaining feedback regarding park operations.

5. SCHEDULE. Services are provided 15 April thru 31 October as follows:

5.1 WORK DAYS. The Contractor or at least one employee must remain in the park at all times on scheduled work days. Work days are defined as Thursday through Monday inclusive of weekends and holidays. During the week of the Country Stampede music festival the work days will adjust to

Wednesday through Sunday (see para. 5.3.3.).

5.2 ON-CALL. On work days/nights, the Contractor shall be available for non-routine duties in addition to the hours described below. Available for the purposes of this contract requires the

Contractor to be able to receive in-person/telephone communications and act upon the communication within 30 minutes if necessary. Examples of on-call duties may include, but are not limited to: hazardous weather notifications, campsite occupancy verification, incipient emergency reporting, or extra cleanings to address immediate health/safety concerns.

5.2.1 ABSENCES. Any absences must be reported to the COR as soon as possible. The contractor is responsible for obtaining and submitting to the COR for approval, a qualified substitute attendant and/or custodian to cover such absences.

5.2.2 VARIATION. The Government reserves the right to decrease or increase scheduled work days/hours and services based on actual need. When at all possible, the Contractor will be given one-week notice of a change in the schedule or services. Services and/or scheduled hours may be suspended and the park closed without notice as a result of budgetary constraints, emergency operations, flood control operations, or adverse weather conditions. Such actions will be followed by written notification.

5.2.2.1 CONTRACT PRICE. In the event a variation materially affects the performance of work, the Contractor will be requested to submit a pricing proposal covering the unserviceable or affected portion of work in order that an equitable adjustment to the contract price can be negotiated. Payment for services not performed as a result of conditions stated above would be initially withheld until execution of an equitable adjustment can be made by contract modification(s). A modification in price will occur if a change in scope will substantially result in a cost increase or decrease equal to 30%

(based on contractor’s estimate) of the total contract price for the bid year in which the change occurred.

5.3 PARK ATTENDANT. The Attendant will conduct park tours, staff the entrance station, collect fees from self-pay vaults, perform fee handling, and open/close entrance gates as follows:

5.3.1 PARK TOURS. Tours will be conducted prior to each opening of the entrance station

(twice daily). Tours will not exceed 60 minutes in duration. If completed in less than the allotted time the station shall be opened for business when the tour is completed.

5.3.2 ENTRANCE STATION HOURS. Entrance station will be staffed by the Attendant and remain open to visitors as follows:

EARLY/LATE SEASON SCHEDULE

15 April thru the Wednesday before Memorial Day - AND – Tuesday after Labor Day thru 31 October

Friday 8:00 – 9:00 A.M. and 5:00 – 8:00 P.M. (4 hours)

Saturday 8:00 – 9:00 A.M. and 5:00 – 8:00 P.M. (5 hours)

Sunday 8:00 – 9:00 A.M. and 2:00 – 5:00 P.M. (4 hours)

Monday 8:00 – 9:00 A.M. and 5:00 – 8:00 P.M. (4 hours)

Tuesday CLOSED/OFF (0 hours)

Wednesday CLOSED/OFF (0 hours)

Thursday 8:00 – 9:00 A.M. and 5:00 – 8:00 P.M. (4 hours)

PEAK SEASON SCHEDULE

Thursday before Memorial Day thru Labor Day

Friday 8:00 – 10:00 A.M. and 5:00 – 10:00 P.M. (7 hours)

Saturday 8:00 – 10:00 A.M. and 5:00 – 10:00 P.M. (7 hours)

Sunday 8:00 – 9:00 A.M. and 2:00 – 6:00 P.M. (6 hours)

Monday 8:00 – 9:00 A.M. and 5:00 – 8:00 P.M. (5 hours)

Tuesday CLOSED/OFF (0 hours)

Wednesday CLOSED/OFF (0 hours)

Thursday 8:00 – 9:00 A.M. and 5:00 – 8:00 P.M. (5 hours)

Holidays 8:00 – 10:00 A.M. and 2:00 – 6:00 P.M. (6 hours)

5.3.3 COUNTRY STAMPEDE ADJUSTED SCHEDULE. To accommodate high use during

Country Stampede the station / work hours will be adjusted as follows:

COUNTRY STAMPEDE WEEK

(Typically last weekend in June)

Friday (2nd day of Stampede) 8:00 – 10:00 A.M. and 5:00 – 10:00 P.M. (7 hours)

Saturday (3rd day of Stampede) 8:00 – 10:00 A.M. and 5:00 – 10:00 P.M. (7 hours)

Sunday (following Stampede) 8:00 – 10:00 A.M. and 2:00 – 6:00 P.M. (6 hours)

Monday (preceding Stampede) CLOSED/OFF (0 hours)

Tuesday (preceding Stampede) CLOSED/OFF (0 hours)

Wednesday (preceding Stampede) 8:00 – 10:00 A.M. and 5:00 – 10:00 P.M. (7 hours)

Thursday (1st day of Stampede) 8:00 – 10:00 A.M. and 5:00 – 10:00 P.M. (7 hours)

5.3.4 HIGH VOLUME PERIODS. A minimum of two (2) people will work the station during high traffic periods (e.g. Friday and Saturday check-ins, Sunday/Holiday check-outs) to maintain waiting periods to less than 15 minutes and minimize traffic at the station.

5.3.5 WORK PLANNING. All entrance station duties shall be accomplished within the schedules specified above. Services rendered outside the schedule will not be compensated unless specifically approved in writing from the KO or their approved representative.

5.3.6 SELF-PAY COLLECTION. Fees are collected, in tandem with the Fee Cashier, from self-deposit honor vaults (located at the boat launch and entrance station) at least once a week, at varying times determined by the Fee Cashier. Generally, collections will occur just before or after the entrance station business hours. Although rare, additional collections may be required for accountability, security, or environmental reasons.

5.3.7 FEE HANDLING. Reconciliation will occur at the end of each shift, and deposits made weekly or whenever collections exceed $5,000 (unprecedented). Reconciliation and deposit should take place during the entrance station hours. Any extra time shall be the responsibility of the Contractor at no cost to the Government. Transmittal (mailing) of deposits must be made in the form of a certified check or money order. Postage and money orders may be obtained from numerous businesses in Manhattan, located 5-10 miles south of the park.

5.3.8 PARK GATES. Entrance gates shall be opened at 6:00 A.M. and closed at 10:00 P.M.

Gates will be secured using provided locks.

5.4 CUSTODIAN. The Custodian will provide custodial services to Contract Areas within the times as follows:

5.4.1 EARLY/LATE SEASON. 15 April through Wednesday before Memorial Day AND

Tuesday after Labor Day through 31 October. Services provided once daily between the hours of 7:00 A.M. – 12:00 P.M. Showerhouses and restrooms shall be serviced before 9:00 A.M.

5.4.2 PEAK SEASON. Thursday before Memorial Day through Labor Day. Serviced provided twice daily; a morning service between 7:00 A.M. – 12:00 P.M. and an evening service between 4:00 – 7:00 P.M. Showerhouses and restrooms shall receive morning services before 9:00 A.M. and evening services before 6:00 P.M.

5.4.2.1 TOUCHUP SERVICE. Comprehensive “regular” services will be provided during the morning shift, as described in para 3.17. Evening “touchup” services, as described in para 3.18., are less comprehensive and should require less time to complete under typical use.

5.4.3 FREQUENCY. All services shall be accomplished daily (work days only, para 5.1.), unless specified otherwise. Services described as weekly or monthly shall be performed on any day, Monday through Friday.

5.4.4 EXTRA CLEANS. Isolated extra cleaning services to address immediate threats to public health shall be performed within one (1) hour upon notification by the Government.

Extra services may occur at any facility at any day or time (during scheduled work days).

Typically less than ten (10) extra cleans are required per season.

5.4.5 COUNTRY STAMPEDE ADJUSTED SCHEDULE. During Stampede (typically the last weekend in June), scheduled work days will adjust to the Wednesday preceding Stampede thru the Sunday after Stampede (preceding Monday and Tuesday off – see entrance station

Stampede schedule for further clarification).

6. SERVICES

6.1 PARK ATTENDANT. The Contractor shall provide park attendant services consistent with this contract, the Park Attendant Manual (available for review upon request), the National Recreation

Reservation System (NRRS) manual, and fee regulation to include: maintaining registration and reservation records/inventory, fee collection & processing, issuing permits, providing visitor information, conducting park surveillance including incipient incident response, and housekeeping and gardening of the entrance station.

6.1.1 PARK OPERATION. The attendant will conduct a driving tour of the park twice daily

(see para. 3.14.) noting violations of park regulations, incidents of vandalism or theft, facilities in need of repair, and general cleanliness. Problems will be reported in a timely manner to the

Park Ranger on duty to avoid undue disruption to public use. The attendant will contact and advise unregistered campers to check-in and pay at the entrance station (verbally or via written notice). Additionally, the Attendant will post campsite and shelter reservations, and remove expired permits from unoccupied sites.

6.1.2 ENTRANCE STATION STAFFING. The attendant will ensure the entrance station remains open to the public and staffed during scheduled hours. Attendant will monitor traffic and visitors entering and leaving the park.

6.1.3 RESERVATIONS & REGISTRATIONS. The Attendant will implement all aspects of the campground reservation and registration program, not limited to: tracking site, customer, reservation, financial and other information using the computer-based NRRS program, maintaining current and incoming permits, checking in/out campers, issuing permits, processing site transfers, cancelling reservations, resolving booking errors, and updating site status maps/boards.

6.1.4 FEE HANDLING. The Attendant will accept payments, maintain a change fund, and issue approved refunds. They will insure accountability and safeguarding of funds from collection thru deposit and transmittal in accordance with the use fee regulation (EC 113-2-550-

9). Work will also include maintaining documentation, accounting for issued fee property, and submitting to audits.

6.1.4.1 LOSSES & OVERAGES. All funds collected are the property of the

Government immediately upon collection. The contractor will reimburse the

Government for any unexplained shortages or questioned loss. Losses are to be reported immediately to the Fee Cashier. Overages shall be turned over to the Government for deposit.

6.1.5 VISITOR SERVICES. Attendant will greet and interact with all visitors in a courteous and professional manner. Attendant will answer visitor questions, provide directions, brochures, maps and publications. Attendant will maintain diplomacy and tact when addressing upset visitors and/or volatile situations. The Attendant will address problems that are general and repetitive in nature such as double-bookings, cancellations, transfers, etc. Should problems escalate, the attendant shall contact the on-duty Ranger.

6.1.6 SURVEILLANCE & CONTACTS. The attendant will be familiar with park policies and park regulations to confidently, correctly and completely clarify and inform visitors of information. They will discreetly gather observable information for investigation and possible enforcement conducted by Rangers and law enforcement. At no point will the Contractor risk safety or property, nor contribute to the escalation of unauthorized or disruptive activities.

Neither the Contractor nor their employees will take, nor give the appearance of, enforcement.

Neither will the Contractor obligate enforcement actions of Rangers, law enforcement, or other

Government staff.

6.1.7 INCIDENT RESPONSE. As a campground resident, the attendant will often be the first point of contact for visitors reporting problems or emergencies. The attendant will provide preliminary assistance in the form of contacting Rangers or emergency/police services according to protocols, and observing and documenting events. At no point will the Contractor risk safety or property, nor contribute to the escalation of the incident. Neither will the

Contractor obligate response actions of Park Rangers, emergency services, or other

Government staff. The Contractor is not required to provide first aid or other medical response by this Contract.

6.1.8 COMMUNICATIONS. The Attendant will monitor, receive, and transmit telephone and radio calls. The attendant will maintain a log of notable incidents and events effecting project operations. The attendant will report unresolved conflicts and reportable incidents to on-duty

Rangers immediately, and notify the designated contact immediately (24-hours) of incidents requiring emergency response. The Attendant will be available 24-hours during work days to receive and deliver bona fide emergency information.

6.1.9 OFFICE AUTOMATION. The attendant will utilize computers, cash registers, credit card machines, office printers, receipt printers, radios, telephones, paper shredders, and other general office equipment as directed to accomplish the services defined in the contract.

6.1.10 HOUSEKEEPING. The attendant is responsible for maintaining the entrance station in a clean and organized condition. The following services will be provided:

a. Purge and update notes, records, postings, etc. from gatehouse and exterior bulletin board.

Efforts to consolidate information and eliminate excessive notes/postings (as determined by

COR) must be maintained. (daily)

b. Clean and disinfect countertops, floors, and work surfaces (weekly)

c. Clean interior surfaces: ceiling, walls, edges, corners, ledges, fixtures, furniture, blinds, window tracks, windows (weekly)

d. Clean entrances and walkways within five (5) feet of building (weekly)

e. Clean exterior surfaces: walls, doors, lights, ledges, eaves (weekly)

f. Empty and deodorize trash can, and replace liner (weekly)

g. Restock brochures, hand-outs, forms, paper, etc. to include coordinating supply orders with

Rangers (weekly)

h. Clean exterior windows to shine (monthly)

i. Clean inside of light fixtures (monthly). Contractor is not responsible for cleaning lights which require tools for disassembly.

6.1.11 GARDENING. The Attendant is responsible for maintaining a 160 sq. ft. garden located directly in front of the station to include: weekly watering and weeding (water access is

130 feet away at attendant campsite), mulching once or twice per year, and trimming as needed.

All supplies, equipment & materials will be furnished by the Government. Native, low-maintenance plantings are utilized.

6.2 CUSTODIAL. The Contractor shall provide custodial services which meet the following contract requirements, to all contract areas described in para. 2.2, and according to schedules described under para. 5.4. Based on each facility’s attributes, some processes may not be applicable in certain areas.

6.2.1 RESTROOMS & SHOWERHOUSES – REGULAR SERVICE

a. Clean all exterior surfaces: walls, doors, lights, ledges, eaves, vents, windows, etc.

b. Clean and disinfect all water fountains

c. Clean and dry all interior surfaces: ceilings, walls, edges, corners, ledges, fixtures, vents, grates, switches, lights & covers, furniture, windows, etc.

d. Clean to shine all stainless steel, chrome, and mirrored surfaces

e. Clean and disinfect all toilets (to include vault risers/shoots) and urinals. Dry seats and outside surfaces of bowls/risers.

f. Clean and disinfect all sinks.

g. Remove minor clogs in plumbing fixtures (sinks, toilets, urinals, drains, etc.)

h. Clean, disinfect, and refill all soap and hand sanitizer dispensers

i. Replenish toilet paper to capacity, securing all rolls using the dispensers.

j. Clean and disinfect shower stall walls, floors, mats, seats, fixtures and other surfaces.

k. Clean, disinfect and remove standing water from all floors, corners, edges, and baseboards

l. Clean mop sinks in storage rooms after each use

m. Organize storage areas/materials to insure clean and orderly appearance.

n. Remove trash and replace liners in both interior and exterior trash receptacles. Empty cigarette litter containers. Deodorize receptacles/containers weekly.

o. MONTHLY: Clean the inside of interior and exterior light fixtures. The contractor is not responsible for cleaning lights which require tools for disassembly.

p. MONTHLY: Clean and disinfect the inside of all interior trash receptacles.

q. MONTHLY: Clean between all window screens, tracts, covers. Clean glass to a shine.

r. Apply odor control to vault toilet pits, as requested by COR

s. Apply pest control for flies and other insects, as requested by COR

t. If the facility is occupied, the custodian will wait a reasonable amount of time until facility is vacated. However, services may not be delayed past scheduled service times (para 5.4) nor delayed should an immediate threat to public health or safety be present. In such cases, the custodian may close the facility to accommodate services

6.2.2 DEVELOPED AREAS – REGULAR SERVICE. Inclusive of campsites, picnic shelters, swim beach, boat ramp, courtesy dock, playgrounds, dump station, water spigots, bulletin boards, lifejacket loaner station, benches & resting areas, walkways, roadways, and parking lots.

a. Clean and dry all picnic table and bench surfaces and frames

b. Clean grill surfaces and fire rings. Remove & dispose of cold coals and ash at burn pit.

Litter and trash will be deposited in park dumpster only. Warm coals or ash will be doused with water and removed once cooled.

c. Remove evidence of illegally placed ground fires.

d. Clean lantern posts, utility pedestals, spigots, site posts, and other accoutrement

e. Clean ceiling, rafters, beams, eaves, and overhangs

f. Clean all fixtures: light switches, panels, lights, etc.

g. Remove any trash, tape, tacks, and/or decorations left by previous visitors. Notify Ranger of significant refuse.

h. Remove trash and replace liners in receptacles. Deodorize receptacles weekly.

i. Clean and remove standing water from slab concrete floors, corners, and edges

j. Inspect outdoor surfaces (signs, bulletin boards, playground, dock, etc.) and remove excessive buildup of debris, dirt, bird droppings, spider webs, etc.

k. Remove small litter (i.e. cigarette butts, broken glass, shredded paper, etc.) from grounds, to a distance of 10 feet from facilities.

l. Remove large and/or highly visible litter from grounds and to a distance of 20 feet from facilities. Inclusive of mowed and non-mowed areas.

m. Remove dead animals (including cleaned fish) from grounds to a distance of 20 feet from facilities. Inclusive of mowed and non-mowed areas. Dead animals shall be disposed of as instructed by the COR, and shall not be disposed of in dumpsters.

n. Inspect area for nests made by stinging insects. Apply insecticide as needed. Dormant nests will be removed from structural components, but may otherwise be left in place. Suspected honeybee nests will not be sprayed and will be reported to a Ranger for relocation.

o. If the facility is occupied, services will be accomplished on the first subsequent shift or work day. However, services may not be delayed should an immediate threat to public health or safety be present. If a fire ring or grill is not in use and requires cleaning, the custodian will extend an offer to provide that specific service to the occupants. Likewise, if occupants request other cleaning service the custodian will accommodate such requests according to para. 5.4. or request approval for an extra clean with the COR.

6.2.3 UNDEVELOPED AREAS – REGULAR SERVICE. Inclusive of mowed areas and surrounding edges, and shorelines receiving habitual use.

a. Remove large and/or highly visible litter from grounds and to a distance of 10 feet into non-mowed areas/edges.

b. Remove dead animals (including cleaned fish) from grounds to a distance of 10 feet.

Inclusive of mowed and non-mowed areas. Dead animals shall be disposed of as instructed by the COR, and shall not be disposed of in dumpsters.

c. Remove evidence of illegally placed ground fires.

d. Retrieve tires and contact Ranger for disposal.

e. During drought conditions, water sapling trees and similar plantings at a frequency designated by the COR. A small, mountable tank will be provided by Government for this purpose.

6.2.4 RETOUCH SERVICE. Inclusive of all restrooms, showerhouses, developed and undeveloped areas. All areas and fixtures will be thoroughly inspected. Individual areas and/or fixtures which do not meet standards of the contract shall receive the following services on an as needed basis:

a. Clean and disinfect water fountains, sinks, showers, toilets (to include vault risers/shoots), and urinals.

b. Remove minor clogs in sinks and toilets.

c. Clean walls, floors, mats, seats, fixtures and other surfaces to include removing any standing water.

d. Refill soap and toilet paper with a supply sufficient enough to last until the next regular service.

e. Remove trash and replace liners in both interior and exterior trash receptacles.

f. Remove large and/or highly visible litter/trash from grounds.

g. Remove dead animals (including cleaned fish) from grounds.

h. If the facility is occupied, custodian will wait a reasonable amount of time until facility is vacated. Restrooms & showerhouses may be closed to accommodate services as needed.

All other areas may be serviced at the next scheduled shift. Services may not be delayed should an immediate threat to public health or safety be present.

6.2.5 VISITOR SERVICES. The Custodian will make themselves available to assist visitors:

provide information, respond to incidents, assist with surveillance, monitor park use, etc.

consistent with specifications outlined in para 6.1.5 thru 6.1.8. Should such assistance impact other custodial services the Custodian will contact the Park Attendant or Ranger to assist. The

Custodian may not accept fee payments unless they have successfully been trained in fee program requirements and designated as an authorized fee collector by the Recreation Fee

Cashier and Contractor.

6.2.6 BIRD NESTS. Per the Migratory Bird Treaty Act; active bird nests (presence of eggs or chicks, or otherwise juvenile birds still dependent upon nest) located on facilities shall be left undisturbed until they are no longer active. Nests cannot be kept and must be disposed of.

7.0 EQUIPMENT, MATERIALS AND SUPPLIES

7.1 CONTRACTOR FURNISHED ITEMS. The Contractor shall provide all equipment, materials and supplies required to perform the services of this contract. All items will conform to State and

Federal licensing, insurance requirements and current safety regulations (set forth in EM 385-1-1, current edition available at: http://www.publications.usace.army.mil/Portals/

76/Publications/EngineerManuals/EM_38 5-1-1.pdf), while also being presentable and serviceable.

All items used will be of suitable size, type and quality for intended use. Dilapidated or malodorous items will not be used. Equipment breakdown does not relieve the Contractor of the responsibility to complete work prescribed by the contract.

7.1.1 CAMPING UNIT. The Contractor will provide a self-contained, factory-built camping unit in which to reside at the campground during work hours/season. Self-contained is defined as equipped with a flushable toilet and operational shower. Tents, pop-up or soft-sided campers are not permitted. If self-propelled units (i.e. RVs) are used, they must remain on jacks or otherwise blocked up for the duration of the work hours/season, and may not be used for transportation. All contractor equipment must be contained to the assigned contractor campsite.

7.1.2 VEHICLE. The Contractor will provide a road-licensed vehicle for local transportation.

Contractor and/or employee vehicles will meet all requirements defined in para. 7.1.10. as well as safety requirements defined in para. 10.0. The Government will not furnish any type of transportation, nor pay transportation-related expenses including mileage. The Contractor and/or employee will not drive off roadways at any time without prior approval of the COR.

All vehicles will be identified with “Park Contractor” magnetic signs (provided by

Government) on both driver and passenger doors during the performance of contracted services. Signs will be removed when vehicle is not in performance of contract and anytime vehicle is operated outside the park.

7.1.2.1 UNLICENSED VEHICLES. Golf carts, UTV’s, scooters and similar unlicensed vehicles may be authorized, and will only be used under the following conditions:

a. Vehicles shall be submitted to the COR for approval prior to use

b. Vehicles will only be used during performance of contracted services and in accordance with para. 10.0 and Title 36 – Rules and Regulations Governing Public

Use of Corps of Engineers Water Resource Development Projects (available here:

http://www. usace.army. mil/Portals/2/docs/EP1165-2-316.pdf).

c. Excessive use (as determined by the COR) will not be permitted

d. Vehicles shall be identified with “Park Contractor” signage/decals at the Contractor’s expense. Identification must be of professional quality lettering/signs, of sufficient scale to be legible from a distance of 25 feet

e. Vehicles shall display a “slow-moving vehicle” sign(s) at the Contractor’s expense;

visible to approaching traffic

f. Vehicle shall only operate on roadways and improved walkways

g. Vehicle may only be operated by drivers possessing a state issued driver’s license

7.1.3 BOND. The Contractor will provide a bond or irrevocable letter:

a. In the amount of $5,000

b. For a term beginning 15 APR thru 31 DEC of the current contract year

c. Stating payable to the U.S. Army Corps of Engineers, Kansas City District

d. Listing all persons who collect or have access to fees

e. Covering the loss, theft, or embezzlement of Government funds/use fees. Additionally, the bond should note the Contractor and any employees are not direct employees of the

Government.

f. Requiring the Corps of Engineers be notified before the bond is modified, terminated, or cancelled prior to the original termination date.

7.1.4 CHANGE FUND. The Contractor will provide and maintain a change fund in the amount of $100.00, at minimum.

7.1.5 MONEY ORDERS & POSTAGE. Money orders and postage are required to process and deposit cash receipts. Money orders may be accounted for and purchased from collected funds.

Postage as well as transportation expenses related to obtaining money orders and mailing deposits is the responsibility of the Contractor. First class postage for deposits averages $0.47 per mailing at current rates. The Contractor can expect to make +/- 30 deposits per year, under typical use.

7.1.6 TELEPHONE. The Contractor will provide on-site telephone service, inclusive of hardware and service during the work hours/season. This can be accomplished via subscribed land-line service (hook-ups available at site) or by cellular telephone(s).

7.1.7 OFFICE CONSUMABLES. The Contractor will provide all necessary office supplies for completing park attendant services, not limited to: pens, pencils, markers, rubber bands, stapler, staples, paper clips, etc.

7.1.8 CUSTODIAL CONSUMABLES. The Contractor is responsible for furnishing replacement items above and beyond those afforded by the Government (see 7.2.4.) to maintain required services during the contract period. Items shall be approved by the COR and be of similar size, type and quality as those provided by the Government.

7.1.9 AGENTS. The Contractor will provide all cleaning, disinfecting, deodorizing, and pesticide agents, which shall be submitted to the COR for approval prior to use. Safety Data

Sheets (SDS) will accompany all agents and be made available to employees. Containers will be correctly and clearly labeled. Government acceptance of these products in no way endorses these products as appropriate. Should any products not achieve required results, the Contractor retains the responsibility to utilize approved products which will achieve desired results.

7.1.10 PERMITS & LICENSES. The Contractor shall, at their expense, obtain any licenses or permits, including but not limited to Driver’s License, required to perform this contract. The

Contractor shall comply with all current Federal, State and local laws and regulations.

7.2 GOVERNMENT FURNISHED ITEMS. The Government will not furnish any type of equipment or materials required for the performance of this contract which is not otherwise defined herein. All items are provided to the Contractor only for use specified in this contract. All items will be returned to the Government in the same condition of issuance (minus normal wear and tear), upon completion of the contract, termination of an employee or contract, or default. Damage or loss while in the Contractor’s possession shall be reported in writing to the COR within 24 hours.

7.2.1 TRAINING. The Government will provide eight (8) hours of training during the base year of the Contract to orient the Contractor and employees to park operations, campground registrations/reservations, computer systems, etc. An additional four (4) hours of refresher training will be provided each option year. Subsequent training of additional employees will be the responsibility of the contractor.

7.2.2 CAMPSITE. The Government will provide a campsite (with picnic table, fire ring and refuse container), storage shed (measuring 10x9 feet) and utility hookups (water, electricity, sewer) during scheduled work days, plus seven (7) days prior and seven (7) days after scheduled work days/operating season. These facilities are located adjacent to and within walking distance of the entrance station.

7.2.2.1 TERMS. Failure to meet the following conditions will result in loss of the campsite and ultimately default of the Contract:

a. Contractor is subject to Title 36; unless otherwise stated in the Contract.

b. No additional camping units may occupy the site without permission from the COR.

c. Site, shed and equipment occupying site will be maintained in a clean, orderly and sanitary condition at all times (as determined by COR). Equipment not in actual use will be stored inside the camping unit or provided shed.

d. The Government will provide mowing and herbicide spraying services. The

Contractor is responsible for relocating equipment to provide mowing and spraying access, and is otherwise responsible for maintaining the area.

e. Site may not be permanently altered, not limited to: flower/garden beds, placement of constructed items, removal of trees/bushes, non-portable satellite dishes, etc. Potted container plants/gardens, approved by the COR, are permissible.

f. Washers, dryers, deep freezers, refrigerators, obtrusive projection screens, kennels, fences and similar items are not permitted outside the camper or shed.

g. Clotheslines are permitted for limited duration for drying towels and swimsuits.

Permanent clotheslines and mounting poles are not permitted.

h. Campsite is not waterfront. As such, vessels when not in actual use, must be removed from the water. Due to duration of occupancy and resulting turf damage, boat trailers may not be parked in the grass.

i. A mailbox and postal address is located at the campsite. Deliveries addressed to the

Contractor will not be accepted at the project office or elsewhere by the Government.

7.2.3 OFFICE EQUIPMENT. The following items are accountable property and will be provided in the performance of Park Attendant services. The Contractor shall take all prescribed and reasonable precautions to safeguard accountable property. The computer and associated internet connection will only be used for authorized work-related duties associated with operation of the park or filling out the contract support forms. It may not be used for unauthorized purposes, not limited to: gambling, playing games, and/or viewing pornographic material.

ITEM QTY

Computer, Mouse, Printer 1 ea

Receipt Printer 1

Credit Card Machine 1

Paper Shredder 1

Telephone 1

Radio Base Station 1

Cash Drawer 1

Safe 1

Various passes & permits as needed

7.2.4 OFFICE CONSUMABLES. The following items will be furnished: maps, brochures, printer and receipt paper, self-pay envelopes, and various forms. Control will be retained by the Government, to be dispensed on an as-needed basis to the Contractor.

7.2.5 UNIFORM. A minimum of three (3) park attendant polo shirts and/or three (3) custodian polo shirts, one (1) park attendant and one (1) custodian ballcap, and two (2) nametags will be provided. Additional uniforms for additional employees will be required at the Contractor’s expense. Contractor supplied uniforms will be approved by the COR and equitable to

Government supplied uniforms.

7.2.6 CUSTODIAL CONSUMABLES. The following items will be provided to the

Contractor. Consumables are of sufficient quantity to supply facilities for an entire season, given typical use. The Contractor is responsible for furnishing replacement items above and beyond those afforded by the Government.

ITEM QTY

Toilet Paper 400 rolls

Hand Soap 30 refills (800mL ea)

Hand Sanitizer 50 refills (800mL ea)

Trash Can Liners 2500 bags

Camper Trash Bags 1000 bags

7.2.7 KEYS. The Government will provide keys which are to be used exclusively for the performance of this contract. Reference section 11.0 for distribution, use and security.

7.2.8 REFUSE REMOVAL. The Government will provide refuse service for all trash generated on and while using project facilities. The Contractor may dispose of collected refuse in area dumpsters. Disposal of chemical agents is not permitted. Transportation of trash from the contractor campsite to the designated dumpster is the responsibility of the Contractor.

7.2.9 UTILITIES. The Government will provide all water and electricity required. Utilities can only be obtained where available (reference Attachment B). Transportation of water is the responsibility of the Contractor.

7.2.10 GARDEN SUPPLIES. The Government will supply all necessary plants, tools (except garden hose), soil, mulch and other supplies to maintain the entrance station garden.

7.3 INSPECTION. The Contractor shall inspect all items daily. Any items found to be unsafe or otherwise not in conformity with contract specifications will be removed from Government property immediately. The Government may inspect any or all equipment and materials at random to insure compliance – at no additional cost to the Government.

7.4 STORAGE. Items will be clearly labeled with the Contractor’s name and maintained in an organized manner. The Government assumes no responsibility for the safety or security of items.

Unused or inoperable items will be removed from Government property. Items will be removed at end of awarded year, unless permitted otherwise by COR. Failure to remove items will result in possible citation and assessed storage, removal, and/or disposal fees.

8.0 PERSONNEL. The Contractor is permitted to hire additional personnel in accordance with the

Wage Determination of this contract. The Contractor shall furnish the names of all persons who will perform the requirements of this contract. The Contractor shall provide adequate supervision of employees to insure performance of contracted work.

8.1 SUPERVISION. The Contractor shall provide an on-site supervisor who possesses full authority to direct employees and contract work in the absence of the Contractor themselves. Supervisor designation shall be made in writing and identified in the QC Plan.

8.2 REQUIREMENTS. All employees must meet the following requirements prior to start and during performance of this Contract:

8.2.1 CITIZENSHIP. Employees must be citizens of the United States, be an alien under lawful admittance for permanent residence as evidenced by an Alien Registration Receipt Card

(Form 1-151), or be able to present other INS evidence that employment will not affect his/her immigration status.

8.2.2 AGE. Employees must be at least 18 years of age.

8.2.3 DRIVER’S LICENSE. Employees must possess a valid, current state issued driver’s license.

8.2.4 BACKGROUND CHECK. Employees must submit to and successfully pass a background check. Checks will be conducted and paid for by the Government.

8.2.5 GENERAL. Employees must possess the physical and mental ability and demeanor to perform contracted services. Employee eyesight must be correctable to 20/20 (Snellen) and be capable of hearing conversations at normal volume in typical outdoor/indoor settings.

Contractor shall insure employees have the ability to communicate in the English language, and have the ability to count money, make change, add columns of figures, input computer data, and write legibly. Employees must be computer literate inclusive of basic typing, keyboard/mouse use, and operation of Windows-based computer programs.

8.3 BEHAVIOR. Employees shall exercise tact, diplomacy, courtesy and overall professionalism when interacting with all members of the public, other contractors, volunteers, and Government staff.

Likewise, personnel will adhere to all rules and regulations governing Government property and facilities (reference para. 9.6.), while on project lands and/or in performance of Contract duties. The

COR will have final judgement on any behavior in question.

8.4 APPEARANCE. Employees shall wear the prescribed uniform items (see para. 7.2.5.). All other apparel shall be of appropriate length, size, and style, and free of offensive text or images. Clothing which appears worn, stained or damaged above normal wear due to work activities are not acceptable.

Employees will be in frequent contact with the public and shall maintain cleanliness and personal hygiene. The COR will have final judgement on appearance items/standards in question.

8.5 ALCOHOL & DRUGS. Employees will not consume nor be under the influence of alcohol or drugs during duty hours or when meeting with the public. Prescription drugs are permissible when they do not otherwise effect performance of the contract. Potential side effects of such medication must be reported to the COR.

8.6 FIREARMS & WEAPONS. Employees will not carry firearms or weapons during the performance of the contract nor anywhere in the public use area (i.e. park).

8.7 OTHER PERSONNEL. Government employees, other contractors, and/or volunteers may work in close proximity or tandem with the Contractor and/or employees. Employees shall fully cooperate with such personnel. Contractor shall not commit or permit any act which interferes with the performance of work by other personnel. All work will be carefully planned and coordinated to minimize impacts to work.

8.7.1 RESIDENT VOLUNTEER. A resident volunteer is used to supplement contracted services in this park. The Contractor is required to work in tandem with the volunteer to achieve successful operation and levels of service. The Contractor may be required to assist with nominal volunteer training and problem solving needs. The volunteer will not handle any contractor collected funds. Nominal use of contractor-furnished office supplies by the volunteer will occur.

9.0 GENERAL

9.1 COMPLIANCE MEETINGS. Compliance meetings are generally held bi-monthly with the purpose of reviewing quality assurance and quality control reports, operational changes, and other issues. The Contractor will attend all compliance meetings. Meetings will be scheduled on a mutually agreeable date and time. Notification of a cancellation must be made to the COR no later than two (2) working days prior to the scheduled meeting.

9.2 LOST AND FOUND. Contractor will accept/collect, catalogue and secure lost and found items until they are retrieved by the owner or removed by Rangers.

9.3 PETS. Pets are permitted and subject to Title 36 – to include being leashed and physically controlled when outside. Contractor must provide proof of current rabies vaccinations upon request.

Only dogs and cats are permitted outside the camping unit. Birds, reptiles, and other “pocket pets” must be totally confined to the camping unit. Poultry, swine, and other domestic/wild animals are not permitted. Corrals, cages, kennels or similar facilities are not permitted outside the camping unit.

Contractor must clean up after pet(s) and maintain site free of waste. Pets are not permitted in government buildings or the beach, including the entrance station and restrooms. Pets are permitted to accompany Contractor in park as long as they do not present a safety hazard, nuisance, or otherwise impair contract performance (as determined by COR). The Contractor will be required to remove pets from the park which impair services, negatively affect park operations, visitor use, or otherwise cannot comply with these terms. The Contractor is responsible for any and all damages or injuries caused by pets.

9.4 PROPERTY DAMAGE. It shall be the Contractor’s responsibility in the course of performing the contractual work or at any time on Government property to guard against destruction, injury, defacement, removal or any altercation of public or private property. In the event public property is damaged, it shall be the Contractor’s responsibility to notify the Government of the incident within 24 hours. Costs to repair or replace damage shall be the responsibility of the Contractor.

9.5 RULES & REGULATIONS. The contractor will comply with all laws of the United States, State of Kansas, and Tuttle Creek.

9.6 TOBACCO. Use of tobacco products and smoking is prohibited in all government buildings and vehicles. Contractor and employees will refrain from using tobacco products and smoking when in the act of, or potential to be in the act of, conversing with the public.

9.7 VANDALISM. The Contractor will report instances of vandalism (including deliberate messes) to the on-duty Rangers prior to removal.

10.0 SAFETY. The Contractor will meet all applicable requirements of the Corps of Engineers Safety and Health Requirements Manual (EM 385-1-1, dated November 2014, available:

http://www.usace.army.mil/Portals/2/docs/EP1165-2-316.pdf), OSHA Regulations, and all state and local safety codes while in performance of this contract.

10.1 ACCIDENT…