Attachment 13 - PWS (Final).pdf

CUSTODIAL SERVICES

PERFORMANCE WORK STATEMENT (PWS)

USAG Alaska Fort Wainwright

4 Sep 2024

USAG Alaska Fort Wainwright Custodial Services Enterprise-wide Performance Work Statement (PWS) (ISR/ABSS 402 - Custodial Services) (U) i

Table of Contents

1.0 General

1.1 Description of Services/Introduction

1.2 Background

1.3 Objectives

1.4 Scope

1.5 Traffic Flow

1.6 Restoration of Real Property Damage

1.7 General Information

1.7.1 Scope

1.7.2 Locations to Receive Custodial Service

1.7.3 Schedule of Services Work Log

1.7.4 Recognized Holidays

1.7.5 Hours of Operation

1.7.5.1 Installation Closures

1.7.5.2 Emergency Delays and Support

1.7.5.3 Unforeseen Buildings Closures

1.7.6 Place of Performance

1.7.7 Type of Contract

1.7.8 Security Requirements

1.7.8.1 Access and General Protection/Security Policy and Procedures

1.7.8.2 Physical Security

1.7.8.3 Security Training

1.7.8.4 Key Control

1.7.8.5 Lock Combinations

1.7.9 Post Award Conference/Periodic Progress Meetings

1.7.10 Government Roles and Responsibilities

1.7.10.1 Contracting Officer (KO)

1.7.10.2 Contracting Officer’s Representative (COR)

1.7.11 Specific Contractor Requirements, Roles and Responsibilities

1.7.11.1 U.S. Residency

1.7.11.2 Contractor Hiring Restrictions

1.7.11.3 Contractor Identification

1.7.11.4 Standards of Conduct

1.7.11.5 Contractor Key Personnel

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1.7.11.6 Phase In /Phase Out Period

1.7.11.7 Quality Control

1.7.11.8 Emergency Services

1.7.11.9 Accident Reporting

1.7.11.10 Environment and OSHA

1.7.11.11 Asbestos Awareness

1.7.12 Environmental Compliance

1.7.13 Safety Data Sheets

1.7.14 Mold

2.0 Definitions and Acronyms

2.1 Definitions

2.1.1 AbilityOne Commission

2.1.2 Acceptable Quality Level (AQL)

2.1.3 Carpet Care

2.1.4 Child, Youth and School Services (CYSS)

2.1.5 Cleaning

2.1.6 Contractor

2.1.7 Contractor Acquired Property (CAP)

2.1.8 Contracting Officer (KO)

2.1.9 Contracting Officer’s Representative (COR)

2.1.10 Deficient Service

2.1.11 Deliverable

2.1.12 Disinfect

2.1.13 Dry Buffing

2.1.14 Equipment

2.1.15 Exterior Windows

2.1.16 Government Furnished Property (GFP)

2.1.17 Government Property

2.1.18 Government Project Manager

2.1.19 Hard Surface Floor Care

2.1.20 High-efficiency Particulate Air Vacuum Cleaners (HEPA)

2.1.21 Heating, Ventilation and Air Conditioning (HVAC)

2.1.22 Institute of Inspection, Cleaning and Restoration Certification (IICRC)

2.1.23 Interior Window

2.1.24 International Sanitary Supply Association (ISSA)

2.1.25 Lavatories/Latrines/Bathrooms

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2.1.26 Legal and Other Requirements

2.1.27 Loss of Government Property

2.1.28 Material

2.1.29 Non-Personal Services

2.1.30 Performance Requirements Summary (PRS)

2.1.31 Physical/Community Fitness Centers

2.1.32 Physical Security

2.1.33 Property

2.1.34 Property Records

2.1.35 Provide

2.1.36 Public Traffic Areas

2.1.37 Quality Assurance

2.1.38 Quality Assurance Surveillance Plan (QASP)

2.1.39 Quality Control

2.1.40 Real Property

2.1.41 Recyclable Materials

2.1.42 Sanitize

2.1.43 Schedule of Services

2.1.44 Sensitive Property

2.1.45 Service Calls

2.1.46 Soil

2.1.47 Spill Plan

2.1.48 Spray Buffing

2.1.49 Spot Cleaning

2.1.50 Stairwell Cleaning

2.1.51 Stripping

2.1.52 Subcontractor

2.1.53 Sweep

2.1.54 Trash Removal

2.1.55 Wide Area Workflow (WAWF)

2.1.56 Workday

2.1.57 Work Week

2.2 ACRONYMS

3.0 Government Furnished Property, Equipment and Services

3.1 General

3.2 Basic Requirements

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3.3 Facility/Area(s)

3.4 Privately Owned Vehicles (POVs)

3.5 Utilities and Services

3.6 Materials and Supplies

4.0 Contractor Furnished Materials and Equipment

4.1 General

4.2 Classified Controlled Facility Clearance

4.3 Materials and Supplies

4.3.1 List of Cleaning Products

4.3.2 Known Hazards

4.3.3 Cleaning Solutions Requirements

4.4 Equipment

4.4.1 Carpet, Tile / Grout Cleaning

4.4.2 Unserviceable Contractor Equipment

5.0 Specific Tasks for General Cleaning

5.1 General

5.2 Perform Special Event Cleanings (i.e., VIP and/or event cleaning)

5.3 Specific Tasks for scheduled general cleaning

5.3.1 Hard Floors. (Vinyl, Ceramic, Wood, Concrete, etc.)

5.3.1.1 Spray and Buff

5.3.1.2 Stripping/Scrub/Finishing

5.3.1.3 Wet Mop

5.3.2 Carpeted Floors

5.3.2.1 Removable Walk off Mats

5.3.2.2 Carpet Cleaning and Shampooing

5.3.2.3 Spot Cleaning Carpets

5.3.3 Quarry / Ceramic / Porcelain Tile Cleaning:

5.3.4 Stairways/Elevators/Handicap Lifts

5.3.5 Solid Waste Collection and Removal

5.3.5.1 Recycle Collection and Removal

5.3.6 Restrooms/Toilet Areas/Locker Rooms

5.3.6.1 Clean and Disinfect Restrooms

5.3.6.2 Restroom and Locker Room NHSW Removal

5.3.6.3 Floor Care

5.3.6.4 Stocking and Restocking of Supplies

5.3.7 Drinking Fountains

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5.3.8 Dusting

5.3.8.1 Dusting, Low Areas (under six (6) feet)

5.3.8.2 Dusting, High Areas (over six (6) feet)

5.3.8.3 Dusting, Light

5.3.8.4 Dusting, Heavy

5.3.9 Interior Glass

5.3.10 Window Exterior Glass and Screens

5.4 Child, Youth and Student Service (CYSS) Centers

5.4.1 Child Age Groups

5.4.2 CYS/CDC Cleaning Products

5.4.3 CYS/CDC Supplies and Solutions Storage

5.4.4 CYS/CDC Hours of Operation

5.4.4.1 CDC Hours of Operation Other Than Normal

5.4.4.2 Other CYSS Facility Hours of Operation Other Than Normal

5.4.5 Specific Child Development Center (CDC) Cleaning Tasks

5.4.6 Specific Other Child Youth and Student Service (CYSS) Center Cleaning Requirements

5.5 Gymnasiums and Physical Fitness Centers (PFC)

5.5.1 Disinfectants

5.5.2 Facility Sanitation, Showers, locker rooms, and toilet facilities,

5.6 General Cleaning of Libraries and Museums

5.7 University-level Cleaning

5.8 Schedules and Reports

5.8.1 Schedule of Services

5.8.1.1 Alternate Day Work Schedule

5.8.1.2 Service Delay Notification

5.8.2 Floor Schedule Report

5.8.3 Scheduled Cleaning Work Reports

5.8.4 Unscheduled Cleaning Work Reports

5.8.5 Access and Condition Report

5.8.6 General Report Submittals

5.9 Contractor Management Reporting

5.10 Quality Control Report

5.11 Foyers and Arctic Entries

5.12 High Traffic Areas

6.0 Applicable Publications (Current Editions)

6.1 Regulations, Publications, Manuals, Local Policies and Procedures vi

7.0 Mandatory Records and Report Forms

8.0 Attachment/Technical Exhibits (TEs)

8.1 Attachment 1/TE-1 – Performance Requirements Summary

8.2 Attachment 2/TE-2 – Deliverables Schedule

8.3 Attachment 3/TE-3 – Estimated Workload Data

8.4 Attachment 4/TE-4 –Municipal Custodial Services Performance Standards

8.5 Attachment 5/TE-5 – List of Facilities to receive services

8.6 Attachment 6/TE 6 – Installation Map(s)

8.7 Attachment 7/TE-7 – Floor Plans

(ISR/ABSS 402 - Custodial Services) (U)

1.0 General.

This is a non-personal services contract to provide Custodial Services for the U.S. Army Garrison Fort Wainwright.

The Government will not exercise any supervision or control over the contract service providers.

The Contractor shall perform to the standards specified in this Performance Work Statement (PWS).

Contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

The Contractor shall provide all management, personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to complete the requirements as outlined and defined in this PWS.

The Period of Performance (PoP) consists of 5 years. FAR Clause 52.217-8, Option to Extend Services, will be included in the contract. This will allow Government to extend the services of the contract for up to six months if required. The PoP is as follows:

Phase-in/out Period 25 February 2025 to 4 March 2025 Base Period 5 March 2025 to 4 March 2026 Option Period I 5 March 2026 to 4 March 2027 Option Period II 5 March 2027 to 4 March 2028 Option Period III 5 March 2028 to 4 March 2029 Option Period IV 5 March 2029 to 4 March 2030 FAR 52.217-8 Extension 5 March 2030 to 4 September 2030

The personnel rendering the services are not subject; either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. Non-personal service contracts are authorized by the Government in accordance with (IAW) Federal Acquisition Regulation (FAR) Subpart 37.104, under general contracting authority, and do not require specific statutory authorization.

1.1 Description of Services/Introduction.

The Contractor shall provide all management, personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform all custodial service tasks and frequencies as described and defined in this Performance Work Statement (PWS), Part 5 Specific Tasks and Part 8 Attachment/Technical Exhibits, TE-4 Municipal Custodial Services Tasks and Frequency Performance Standards, except for those items specified as Government furnished property and services (If applicable, see Part 4 Contractor Furnished Items and Services). The Contractor shall perform to the standards in this contract.

The Contractor shall provide Custodial Services on Fort Wainwright, AK (FWA) and Range Control Training facilities, Technical Exhibit (TE) 7. The work and frequency are defined in the Work Capability Levels table located in paragraph 3.0 and TE 3 and 4.

These works include but are not limited to the following: cleaning restrooms and kitchens, removing trash and emptying recycle bins, cleaning windows, highchairs, cribs, playpens, sanitizing, and food service areas, vacuuming and spot cleaning carpet, sweeping and mopping floors, and buffing, dusting and scrubbing walls, cleaning upholstered furniture; and other associated work as directed by the Contracting Officer’s Representative (COR) or Alternate Contracting Officer’s Representative (ACOR).

Buildings and footages for the contract have the potentional to be added modified or deleted during the tenure of the contract.

1.2 Background.

Fort Wainwright is in Fairbanks North Star Borough, AK. Fort Wainwright consists of approximately 279,030 acres and has 79 cleanable buildings. The Post population consists of approximately 22,000 Military, government civilian, and Contractor personnel.

The average annual rainfall is 11 inches; with the wettest months being June - September. The average annual snowfall is 65 inches, with snowfall expected during the period of, e.g., October – May. The average frost-free period (growing season) during the year is about 100 days starting the first part of June. The first killing frost may be expected about middle to end of August, and the last killing frost generally occurs in May. The average annual maximum and minimum temperatures are approximately +73-and -40-degrees Fahrenheit, respectively. Monthly normal temperatures ranged from a low of +1 degrees in the month of December to a high of +73 degrees in the month of June. Summer temperatures often reach +70-80 degrees Fahrenheit, while sub-freezing weather is common during the winter months.

1.3 Objectives.

The Contractor shall ensure all work accomplished as fulfillment of this PWS meets all applicable Federal, State, and local laws, regulations, directives, and other requirements (LOR) (See Definitions & Acronyms, 2.2 Acronyms --- Legal and Other Requirements) to include the documents in Part 6, Applicable Publications.

Part 8, Attachment/Technical Exhibit Listing, TE-3 Custodial Workload identifies which buildings/areas belong to each building type, the square footage of the building/areas to be cleaned, any special security considerations, and any constraints as to when during the day or week scheduled services can be performed. Part 8, Attachment/Technical Exhibit Listing, TE-4 Municipal Custodial Services Performance Standards identifies tasks and frequencies for maximum standards for each type of building.

The Contractor shall compile historical data, prepare required reports, and submit all information as specified by the Deliverables presented in the contract. The Contractor shall ensure all work in support of mission requirements tendered to the Government for acceptance conform to the measurable performance standards of quality, timeliness, and quantity specified in the PWS of this contract.

The intent is to establish work requirements that are performance-based and results-oriented. The Contractor shall determine the best and most cost-effective ways to fulfill non-personal Custodial Services and their component needs, emphasizing innovation and commercial best practices.

The Contractor shall ensure all work accomplished as fulfillment of this PWS meets all applicable Federal, State, and local laws, regulations, directives, and other requirements (LOR) (See Definitions & Acronyms, 2.2 Acronyms --- Legal and Other Requirements) to include the documents in Part 6, Applicable Publications.

Attachment/Technical Exhibit Listing, TE-3 identifies which buildings/areas belong to each building type, the square footage of the building/areas to be cleaned, any special security considerations, and any constraints as to when during the day or week scheduled services can be performed. Attachment/Technical Exhibit Listing, TE-4 Custodial Services Tasks and Frequency Performance Standards identifies tasks and frequencies for maximum standards for each type of building.

1.4 Scope.

The Contractor shall perform custodial services in accordance with the PWS and the technical exhibits, including the Municipal Custodial Services Performance Standards in a manner that will maintain the condition and cleanliness of each covered facility and present a professional appearance. During performance of the contract, the Government reserves the right to add or delete facilities and/or the frequency/level of services required. A modification to the contract will be executed to incorporate these changes.

Services include:

o Scheduled Cleaning Services (for all covered facility types) IAW the

PWS performance standard.

As Ordered / Requested Task included (based on separate CLIN structure and applying a reimbursement MOA, as required):

o Cleaning of windows located on exterior walls (ground floor and above) to prevent algae/moss/mold growth.

o Special Event Support Cleaning.

o Limited to minimal Tasks absolutely required to maintain health and appearance of prominent areas (empty trash receptacles, pick-up litter, sweep / mop, vacuum, wipe down high touch hard surfaces, clean restrooms, etc.)

The Contractor shall provide all management, tools, equipment, and labor necessary to ensure that custodial services are performed. The Contractor shall accomplish all cleaning tasks in accordance with (IAW) the Work Capability Levels table, located in TE 3 and TE 4 to meet the requirements of this PWS.

Childcare and youth services facilities shall receive Enhanced Service. Fitness centers shall receive Standard Service. For all installation level support facilities that do not fall into Enhanced or Standard Service, they shall be considered Basic Service. The offices, classrooms, and latrines located within warehouses shall receive Basic Service.

Estimated square footages are established in TE 3. Facility drawings of areas cleaned are established in TE 7. The Contractor shall perform custodial services IAW all applicable laws, regulations, Army standards, instructions, and commercial practices.

The Contractor shall display the appropriate caution signs when cleaning floors or any other surface that might pose a risk to injury for any personnel that are present. The Contractor shall perform custodial services in accordance with the PWS and the technical exhibits, including the Municipal Custodial Services Performance Standards in a manner that will maintain the condition and cleanliness of each covered facility and present a professional appearance. During performance of the contract, the Government reserves the right to add or delete facilities and/or the frequency/level of services required. A modification to the contract will be executed to incorporate these changes.

The Contractor shall successfully integrate and coordinate all activity needed to execute the requirement of this PWS. The Contractor shall manage the timeliness, completeness, and quality of problem identification to a degree acceptable to the Government. The Contractor shall provide to the COR/ACOR corrective action plans, timely identification of issues, and effective management of subcontractors within 10 days or at a mutually agreed upon date. The Contractor shall ensure customer satisfaction and professional and ethical behavior of all Contractor personnel.

Services not included:

o Biohazard cleaning service for casualty/trauma, defecation, and bodily fluids decontamination at Medical Treatment Facilities (MTFs) and other facilities performed by installation assets (hazardous material response team, garrison staff, or mission personnel) IAW MEDCOM Reg. 40-35, Management of Regulated Medical Waste, para 16 (2017) o Toilet overflow, mold cleaning, flood cleaning within a covered facility resulting from inclement weather, or waterline break in the building serviced by a separate water cleanup and restoration contract with expertly trained staff.

o Custodial Contactors will not clean up after other contractors except as directed as emergency through the KO. Examples would be painting residue, construction debris, sewage spill, chemical products remnants. It is the other contractor’s responsibility to recover their work.

o Cleaning and disinfecting buildings and areas previously occupied by ’pandemic’ positive personnel. (Note: This type of cleaning and disinfecting will be performed by installation assets IAW Army Public Health Command (APHC) Technical Information Paper (TIP) No. 98- 105-0421 and TIP No. 98-120-0620).

1.5 Traffic Flow.

The Contractor shall maintain the free flow of vehicular and pedestrian traffic while conducting custodial service tasks. The Contractor shall notify the Contracting Officer (KO), in writing, a minimum of fourteen (14) calendar days in advance of any scheduled closures. Emergency closures shall be coordinated with the Contracting Officer Representative (COR) or Alternate Contracting Officer Representative (ACOR).

1.6 Restoration of Real Property Damage.

Any damage to Government Real Property by the Contractor’s operations shall be restored to the original state at no additional cost to the Government (e.g. structural damage, damage to landscape or fencing, et al). The Contractor shall notify the COR/ACOR and return the damaged area to its previous condition. The Contractor shall furnish all labor, materials, and equipment to perform the repair work.

1.7 General Information.

1.7.1 Scope

The Contractor shall perform custodial services in accordance with the PWS and the technical exhibits, including the Enterprise-wide Custodial Services Performance Standards. During performance of the contract, the Government reserves the right to add or delete facilities and/or the level of services required. A modification to the contract will be executed to incorporate these changes.

1.7.2 Locations to Receive Custodial Service

The work to be performed under this contract will be performed at 79 Government facilities on Fort Wainwright and Range Control. The Contractor shall provide the KO a schedule no later than (10) workdays prior to commencing work. Schedule shall outline tasks to be performed by specific building and identify the timeline for the task to be accomplished. The KO will provide the Contractor with requirements to make changes to the schedule as they occur. A list of USAG Alaska Fort Wainwright buildings to be cleaned is in Part 8, Attachment/Technical Exhibit Listing, TE 5 Custodial Buildings.

1.7.3 Schedule of Services Work Log.

The Contractor shall keep a detailed log of work accomplished in each building receiving custodial services IAW performance standards.

The log shall include relevant custodial cleaning task practices, and the dates custodial cleaning task is completed.

The Contractor shall submit this log to the COR not later than the 5th day of each month for previous month (Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Attachment 2/TE-2 – Deliverables Schedule, Deliverable 12).

1.7.4 Recognized Holidays.

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day Juneteenth

1.7.5 Hours of Operation.

Normal hours of operation are between the hours of 0700-1700, Monday through Friday, excluding Federal holidays or when the Government facilities are closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

The Contractor shall coordinate with Building Managers or the KO if no Building Manager is available to establish a schedule to conduct business if services are required outside of normal hours of operation. This schedule or any schedule changes shall be documented in an MFR and approved by the KO.

o The contractor shall clean CDCs only after all children have been released.

Custodial services shall not start until after 1830 hrs.

o The contractor shall perform service at the Gymnasiums during their scheduled service based on the facility.

The Contractor shall maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when Government facilities are not closed for the above reasons.

1.7.5.1 Installation Closures.

When an unforeseen installation closure occurs on a regularly scheduled day of work, the Contractor shall reschedule the work to be performed the following day unless the following day is a Saturday, Sunday, a recognized Federal holiday, and when routine work is not scheduled for that day; or reschedule the work for the next business day following the closure.

1.7.5.2 Emergency Delays and Support.

If the Contractor determines unsafe weather conditions or work environment is cause for an interruption of services, the Contractor shall notify the KO or his/her designated representative, the COR/ACOR, two (2) hours prior to curtailing operations (Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Deliverables Schedule, Deliverable 4).

o The Contractor shall obtain KO or COR approval to resume operations.

The Contractor shall coordinate with the DPW designated representative(s), the COR/ACOR and COTR, once guidance has been provided by the KO or COR in preparation for and during emergency operations situations such as inclement weather, flood, active shooter, fire, or other emergency situations.

1.7.5.3 Unforeseen Buildings Closures.

When an unforeseen building closure occurs on a regularly scheduled day of work (i.e., severe weather, training holiday, day of mourning, etc.).

The Contractor shall reschedule the service on any day satisfactory to the customer and minimizes impact on the Contractor’s normal work schedule.

1.7.6 Place of Performance.

The work to be performed under this requirement will be performed throughout the entire area occupied by Fort Wainwright and at any pertinent locations in and around Fort Wainwright. A map of Fort Wainwright is in Part 8, Attachment/Technical Exhibit Listing, TE 6.

1.7.7 Type of Contract.

The government will award a FIRM FIXED PRICE (FFP) type of contract with some “As Required” CLINs (See Frequency Table Located in Part 8, Attachment/Technical Exhibit Listing, TE-4 Municipal Custodial Services Tasks and Frequency Performance Standards).

1.7.8 Security Requirements.

The Government may require the contractor to provide service to a HIGHLY CLASSIFIED FACILITY. In such instances, the custodial contractor personnel shall be trained in security requirements and escorted during the entire time needed to complete the tasks outlined in this PWS at such facilities.

1.7.8.1 Access and General Protection/Security Policy and Procedures.

Contractor and all associated subcontractors’ employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (i.e., FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

Contractor shall comply with the mandates under the REAL ID Act. Visitors not in compliance will be denied unescorted entry to federal installations. Personnel in possession of a valid Department of Defense issued identification card are not affected by this change. For the most updated information regarding Real ID info for each state, visit Department of Homeland Security (DHS) at: https://www.dhs.gov/real-idenforcement-brief. For Contractors requiring access to a DoD facility or installation.

Contractor and all associated employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190- 13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by Government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations. The Contractor shall follow installation procedures as required by the Provost Marshall’s Office (PMO). To obtain personnel identification cards or passes for installation access, the Contractor must submit a list of permanent employees to the COR no later than (NLT) three (3) calendar days after contract award. Contractor employees shall then report to Directorate of Emergency Services (DES) Visitor Center located before Main Gate, Fort Wainwright, AK. Contractor permanent employees shall be required to provide a valid driver’s license (if driver’s license does not comply with Real ID Act Public Law 109-13, the employee will be required to provide an additional form of identification). All vehicles entering post will maintain current proof of insurance and vehicle registration. This identification shall be surrendered to the PMO upon completion or termination of the contract or twenty-four (24) hours upon termination of an individual’s employment. The Contractor and/or Sub-Contractor shall comply with any subsequent similar installation access procedures as required by the DES. The Contractor shall ensure personnel and company vehicles are identifiable with name tags and signs. Contract employees are subject to investigative background check. Results of these checks will be provided to the KO or the COR prior to the employee’s commencement of work. The Contractor and all associated subcontractors’ employees shall comply with applicable installation, facility, and local security policies and procedures. The Contractor workforce shall comply with all personal identity verification

(PIV) requirements as directed by Department of Defense (DOD), Headquarters Department of the Army (HQDA), and local policy. The COR/ACOR will request changes in Contractor security matters or processes if the Force Protection Condition (FPCON) at any individual facility or installation changes.

1.7.8.2 Physical Security.

At the close of each work period, the contractor shall ensure government facilities, equipment, and materials are secured. The Contractor shall safeguard all Government equipment, information and property provided for Contractor use.

1.7.8.3 Security Training.

In the event of a National Defense Emergency affecting Fort Wainwright, the Fort Wainwright DPTMS Office will immediately notify the contract KO or COR. At that time, the contractor shall take immediate steps to cease all activities on the installation(s) and will cause all personnel to leave the installation(s) property until notice is given by the installation and Fort Wainwright POC that National Defense Emergency conditions are no longer in effect.

1.7.8.3.1 Anti-Terrorism (AT) Level I Training.

IAW Department of Defense Instruction (DoDI) 2000.16, Vol. 1 DoD Antiterrorism Standards and Army Regulation (AR) 525-13 Antiterrorism, all Contractor employees, including subcontractor employees, requiring access to Army installations, facilities, or controlled access areas shall complete Antiterrorism (AT) Level I awareness training within 30 calendar days after contract start date. The Contractor shall submit certificates of completion for each affected contract employee and subcontractor employee to the KO or COR within 30 calendar days after completion of training by all employees and subcontractor personnel on a recurring annual basis. AT Level I awareness training is available at the following site: http://jko.jten.mil (See Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Deliverables Schedule, Deliverable 19).

If access to a computer is not available, the Government will provide AT Level I training to Contractor employees within 30 business days after contract start and maintain a copy of the attendance roster for one (1) year. Any Contractor hired after contract start will be required to receive AT Level I training within 30 calendar days either online or as provided by the Government. The Contractor must present the training certificate to the KO or designated Government representative/COR within 30 calendar days (See Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Deliverables Schedule, Deliverable 19).

1.7.8.3.2 iWATCH Training.

The Contractor shall brief the local iWATCH program (training standards provided by the Installation Anti-Terrorism Officer (ATO)) to all its’ employees and associated subcontractors. This training is used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to Fort Wainwright, Military Police, and the COR. The Contractor shall complete the training within 30 calendar days after contract award and within 30 calendar days of new employees commencing performance and send to the KO or designated Government representative/COR via both electronic and paper copy within 30 calendar days of completion (See Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Deliverables Schedule, Deliverable 20).

1.7.8.3.3 Operational Security (OPSEC) Awareness Training.

For contracts that require OPSEC Training. All contractor employees, to include subcontractor’s employees, requiring access to Army installation, facilities, controlled, access areas, and/or installation computers shall complete OPSEC Level I training within 30 days after contract start date or effective date of incorporation of this requirement into the contract. The Contractor shall provide either certificates of completion or dates of attendance for each affected contractor employee and subcontractor employee to the COR, or to the Contracting Officer if a COR is not assigned, with 15 calendar days after completion of training by all employees and subcontractor personnel (See Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Deliverables Schedule, Deliverable 19).

1.7.8.3.4 Threat Awareness and Reporting Program Training.

For all DA contractors. Training will be completed within 30 days of assignment or employment to an organization and will undergo live environment TARP training will be completed annually IAW AR 381-12 Threat Awareness and Reporting Program. The Contractor shall provide either certificates of completion or dates of attendance for each affected contractor employee and subcontractor employee to the COR, or to the Contracting Officer if a COR is not assigned, with 15 calendar days after completion of training by all employees and subcontractor personnel (See Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Deliverables Schedule, Deliverable 20).

1.7.8.3.5 Local Health Protection Conditions

Contractor will comply with all national and DoD policies regarding health protection issues including pandemic outbreaks. Local Health Protection Conditions (HPCON) change based on risk levels in the surrounding area Fort Wainwright and in cooperation with local, state and national guidance. The Contractor shall comply with installation and higher headquarters policies aimed at mitigating the spread of dangerous communicable diseases.

1.7.8.4 Key Control.

The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards.

No keys issued to the Contractor by the Government shall be duplicated.

The Contractor shall develop procedures covering key control that shall be included in the QCP. The Government will conduct a semi-annual key inventory per AR 190-11 and logged on DA Form 5513-R Key Control Register and Inventory Form.

Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. Tracking devices such as Air Tags are recommended but not required.

1.7.8.4.1 Lost Keys.

No keys issued to the Contractor by the Government shall be duplicated.

The Contractor shall immediately report any occurrences of lost keys/key cards to the KO or COR in the event keys, other than master keys are lost or duplicated. The Government, at its option, may replace the affected lock core(s) or perform rekeying.

In the event a key is lost, the Contractor shall, upon direction of the KO, have the Government re-key or replace the affected lock or locks.

When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor.

In the event a master key is lost, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.7.8.4.2 Prohibited use of Government provided keys or key cards.

The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees.

No keys issued to the Contractor by the Government shall be duplicated.

The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the KO or COR.

The Contractor shall ensure all interior and exterior doors and windows are closed and locked after completion of service except for areas occupied by Government personnel. Exterior doors shall be left unsecure during the Contractor’s exit from facility for the removal of trash, cleaning supplies or equipment. The Contractor will be provided a government furnished on-site staging area for necessary equipment and materials. The Contractor shall secure the area at the close of each work period. The Contractor shall be solely responsible for any loss or damage of equipment and material. The Contractor shall ensure debris of any type will be disposed of according to local policies and directives.

1.7.8.5 Lock Combinations.

The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons.

Whenever the contractor personnel who having access to the combination(s), no longer have a need to know such combination(s), the Contractor shall immediately notify the COR as soon as they become aware of the situation.

These procedures shall be included in the Contractor’s Quality Control Plan.

1.7.9 Post Award Conference/Periodic Progress Meetings.

The Contractor shall attend the post award conference convened by the Contracting Activity or Contract Administration Office as agreed upon and stated in the contract award document.

When the KO, COR and DPW management meets with the Contractor to review the Contractor's performance, written minutes of meetings will be recorded by the Government and signed by the Requirements Authority (RA) and the KO.

The written minutes will be distributed within five (5) business after the meeting.

If any party does not concur with any portion of the minutes, the non-concurrence shall be provided in writing to the KO/COR within two (2) workdays following receipt of the minutes.

Notwithstanding the Contractor’s responsibility for total management during the performance of this contract, the administration of the contract requires maximum coordination and cooperation between the Government and the Contractor.

1.7.10 Government Roles and Responsibilities.

1.7.10.1 Contracting Officer (KO).

The KO is the only person authorized to make any changes in any of the requirements listed on this PWS; notwithstanding any provisions contained elsewhere in this contract, said authority remains solely with the KO.

In the event the Contractor makes any change at the direction of any person other than the KO, the change will be considered to have been made without authority and solely at the risk and expense of the Contractor.

All contract administration will be affected by the KO.

Communications pertaining to contractual administrative matters shall be addressed to the KO.

No changes in or deviations from the terms and conditions shall be affected without a written modification to the contract, executed by the KO authorizing such changes.

The KO will approve all Deliverables and plans required in this PWS.

1.7.10.2 Contracting Officer’s Representative (COR).

The KO will appoint a COR during the performance of this requirement.

Additional Government personnel may be designated to assist in contract oversight IAW AR 70-13 Management and Oversight of Service Acquisitions.

Other surveillance personnel may be designated as COR and shall be trained and appointed IAW DoDI 5000.72, Department of Defense (DoD) Standard for Contracting Officer’s Representative (COR) Certification.

The COR will aid in identification and resolution of problems, conflicts in priority, subtask requirement definitions, and other operations type problems.

The COR will perform IAW the responsibilities and duties identified in the appointment letter.

1.7.10.2.1 COR Authority.

A letter of designation will be issued to the COR by the KO.

A copy of the letter will be sent to the Contractor.

The letter of designation states the responsibilities and limitations of the COR, especially regarding changes in cost, price estimates, or changes in delivery dates.

The COR is not authorized to change any of the terms and conditions regarding cost, quantity, or schedule of the resulting order.

1.7.10.2.2 COR or Designated Government Representative Functions.

The COR or designated Government representative shall monitor all technical aspects of the contract and assists in contract administration.

The COR or designated Government representative is authorized to perform the following functions:

o assure the Contractor performs the technical requirements of the contract, o perform inspections necessary in connection with contract performance, o maintain written and oral communications with the Contractor concerning technical aspects of the contract,] o issue written interpretations of technical requirements, o monitor, document, and report Contractor's performance and notify both the KO and Contractor of any deficiencies, o coordinate availability of Government-Furnished Property and provides direction or assistance for site entry requests of Contractor personnel.

1.7.11 Specific Contractor Requirements, Roles and Responsibilities.

1.7.11.1 U.S. Residency.

Contractor employees shall be legal U.S. residents.

The Contractor shall immediately remove any employee that is not a legal U.S.

resident.

The Contractor personnel shall be able to communicate clearly in the English language.

Contractor’s employees should primarily U.S. residents but may utilize legal host nation residents.

1.7.11.2 Contractor Hiring Restrictions.

The Contractor shall not hire or subcontract with off-duty or former Government employees whose employment would result in a conflict of interest as defined in DOD 5500.7-R Joint Ethics Regulation 30 August 1993, to include change dated 17 November 2011. An organizational conflict of interest may result when factors create an actual or potential conflict of interest on a contract. It is the Governments position that any actual or potential conflict will be addressed immediately, and actions will be taken to eliminate the conflict.

1.7.11.3 Contractor Identification.

The Contractor shall ensure that personnel be identified as a Contractor to distinguish themselves (e.g., badge, company logo, or uniform) from Government employees.

The Contractor shall ensure all correspondence and reports produced are marked as Contractor products or that Contractor participation is disclosed.

Contractor owned/leased vehicles and trailers shall be clearly identified.

1.7.11.4 Standards of Conduct.

Contractor personnel’s conduct shall not reflect discredit upon the Government.

The Contractor shall ensure all personnel present a professional appearance while working on the Government installation.

The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance.

The Contractor shall ensure all Contractor employees, providing services under this contract, conduct themselves and perform services in a professional, safe, and responsible manner.

The Contractor shall remove, from the job site, any employee for reasons of misconduct or security.

The Contractor shall ensure employee conduct complies with 41 USC §423, Procurement Integrity.

The Contractor shall also ensure that no Contractor employees conduct political related activities or events on the installation.

The removal of such a person shall not relieve the Contractor of the requirement to provide personnel to perform adequate and timely service.

1.7.11.5 Contractor Key Personnel.

Contractor shall provide a resume of key personnel, who will be designated in writing, to the KO within one week of the contract award (See Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Deliverables Schedule, Deliverable 13).

These key personnel shall be available during normal duty hours.

These individuals designated as key personnel shall be able to understand, speak, read, and write the English language.

1.7.11.5.1 Project Manager (PM)/Contract Manager (CM).

The Contractor shall provide a PM, otherwise referred to as a Contract Manager (CM), who is responsible for the performance of the work.

The Contractor shall provide an onsite, full time Contract Manager with a minimum of three (3) year’s documented service contract management experience with team management and scheduling of workflow skills within the last seven (7) years which is reflected in their resume provided to KO, whose sole responsibility is the performance of the work required in this PWS.

The PM shall have full authority to act for the Contractor on all contract matters relating to daily operation of the contract.

The name and contact information of the PM shall be provided to the KO and shall be present and on-site, and available during normal duty hours.

The PM shall be available by phone and email and return phone calls and emails within a designated time frame.

In the circumstances when the PM is not available, the Contractor shall designate an alternate who can perform the same duties during the absence.

1.7.11.5.2 Quality Control Manager (QCM).

The Contractor shall designate a full time QCM on site during normal duty hours.

As a minimum, the QCM shall have at least two (2) years of documented relative custodial services experience and shall be responsible for the overall management and implementation of the Contractor's Quality Control Plan.

1.7.11.5.3 Quality Control Inspectors (QCI).

The Contractor shall designate QCI personnel sufficient to monitor Contract work to assure compliance with Government requirements.

Depending on the size of the contract, the QCM may also serve as the QCI.

1.7.11.6 Phase In /Phase Out Period

The Contractor shall prepare and submit (within ten (10) business days after contract award), a Phase In/Phase Out Plan to be implemented by the Contractor (See Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Deliverables Schedule, Deliverable 8).

The Contractor shall provide sufficient experienced personnel during the phase-in and phase-out period to ensure that the services are maintained at the required level of proficiency.

During the phase-in, the Contractor shall observe all operations pertinent to the requirements of the PWS.

The Contractor shall commence all operations required by this PWS by the end of phase in period.

On the initial day of performance, the Contractor shall provide a work force which is fully qualified and capable of performing all work required under this contract.

During the ten (10) business day transition period immediately prior to the end of the previous contract, the Contractor shall permit the successor Contractor (and the successor Contractor's employees) to observe and become familiar with all operations under the contract.

The Contractor shall fully cooperate with the successor Contractor during Phase Out and the Government so as not to interfere with future work or duties.

Within 10 days after assumption, the contractor will provide the cleaning schedule and perform the initial cleaning service to customers. (See Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Deliverables Schedule, Deliverable 1).

1.7.11.7 Quality Control

The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is how he/she assures himself/herself that his/her work complies with the requirement of the contract. After acceptance of the quality control plan (QCP) the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to his QC system five (5) days prior to the plan being affected (See Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Deliverables Schedule, Deliverable 10). Quality control is the responsibility of the Contractor.

1.7.11.8 Emergency Services.

1.7.11.8.1 Emergency Medical Treatment.

The Contractor or their employees shall immediately notify their supervisor of any incident requiring immediate emergency medical treatment.

The Government may provide 911 emergency support ambulance service and/or DoD medical facility, if available.

If injuries incurred while an employee is performing work under this contract, the contractor shall verbally notify the KO/COR no later than (NLT) two (2) hours after an emergency medical event, followed by a documented summary of events (See Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Deliverables Schedule, Deliverable 22).

The Contractor shall be responsible for reimbursement of any cost of provided emergency medical treatment services provided to Contractor personnel.

Reimbursement shall be paid to the U.S. Treasury.

1.7.11.9 Accident Reporting.

The Contractor shall comply with Operational Safety and Health Administration (OSHA) for record keeping and reporting of all accidents resulting in death, injury, occupational disease, or adverse environmental impact.

The Contractor shall provide a verbal report to the KO/COR within two (2) hours of each such occurrence followed up by an email documenting each such occurrence (See Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Deliverables Schedule, Deliverable 20).

The Contractor shall adhere to reporting of mishaps IAW AR 385-10, The Army Safety Program (Chapter 3 Accident Investigation and Reporting, Chapter 4 Contracting Safety) and DA Pam 385-40, Army Accident Investigations and Reporting.

1.7.11.10 Environment and OSHA.

IAW para. 1.4 Scope, any apparent conflict between compliance (with such local, State, and Federal environmental and occupational safety laws, rules, and regulations) and the requirements of the contract shall be immediately brought to the attention of the KO and authorized representative(s) (i.e., Environmental Officer, Safety Officer, and COR) verbally.

The Contractor shall notify the KO and authorized representative(s) via email outlining the details for each said conflict such that a final resolution is derived (See Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Deliverables Schedule, Deliverable 23).

The Contractor shall be liable for all fines, penalties, and costs that result from violations of, or failure to comply with para. 1.4 Scope.

1.7.11.10.1 Safety.

The Contractor shall safeguard and maintain all Government and Contractor property, as well as provide for the safety and well-being of personnel employed under this contract.

The Contractor shall comply with AR 385-10, The Army Safety Program.

All unsafe acts or conditions fostered by the Contractor or Contractor personnel may be grounds for the KO to halt all Contractor performance until such unsafe conditions are corrected.

The Contractor shall take due caution not to endanger personnel during performance of this contract.

Upon discovery of a serious hazard, the Contractor shall immediately notify the KO and designated authorized representatives verbally followed up with an email notification (See Part 8, Attachment/Technical Exhibit Listing, paragraph 8.2, Deliverables Schedule, Deliverable 17).

1.7.11.10.2 Safety Plan.

The Contractor shall develop and implement a safety plan for employees.

The Contractor shall submit the safety plan to the KO/COR for review and acceptance within 30 business days after contract award (See Part 8,…