Technical Exhibit 1 Performance Required Services.pdf
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- Attached to
- Custodial Services, Fort Wainwright, Alaska
- Solicitation number
- W912D025R0008
About this file
This is a Technical Exhibit detailing performance requirements and quality standards for a custodial services contract at Fort Wainwright, Alaska. The document outlines six key required services with their corresponding performance standards, acceptable quality levels (AQL), methods of surveillance, and incentives/disincentives.
The performance requirements include: ensuring all work meets federal, state and local standards (2% deviation allowed); maintaining contract manager availability after hours (zero deviation); implementing an approved Quality Control Plan (zero deviation); removing employees for misconduct or security issues (zero deviation); repairing any contractor-caused damages at no cost to the government (zero deviation); and maintaining current licenses/certifications for all contractor personnel (zero deviation, designated high risk). Non-compliance with these standards results in Non-Conforming Reports and potential negative CPARS narratives. The COR/ACOR conducts surveillance through various methods including random sampling, 100% inspections, and customer complaint validation depending on the requirement.
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Text version
Required Services
Performance Standard
Acceptable Quality Level
(AQL)
Method of Surveillance Incentive (Positive and/or Negative)
# 1.
Contractor shall ensure all work accomplished meets all standards and all applicable Federal, State, and local laws, regulations, and directives to include, but not limited to applicable publications in Section 7, Related Documents.
The Contractor shall provide services IAW
PWS.
2% Deviation from performance Standard.
% calculated by dividing the number of defects by the number of observations.
Random Sampling and Customer Complaints;
Inspections and complaint validations performed by the COR/ACOR.
Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the CPAR System;
Contractor shall re-perform the service.
# 2.
The Contract Manager shall be available after normal duty hours as required.
The Contractor shall provide a central point of contact IAW
PWS.
Zero Deviation from performance standard
100% daily and verification/confirmation by the COR/ACOR.
Non-conforming services will result in Non- Conforming Reports issued to Contractor and potential negative CPARS report.
#3.
The Contractor shall develop and maintain a Quality Control Plan approved by the KO.
The Contractor shall provide a
QCP IAW PWS.
Zero Deviation from performance standard.
Review and acceptance by the by the KO on submission of QCP and each revised QCP.
Non-conforming services will result in Non- Conforming Reports issued and a potential negative CPARS narrative.
# 4.
The Contractor shall remove, from the job site, any employee for reasons of misconduct or security.
Employee conduct complies with 41 U.S.C. 423, Procurement Integrity, IAW
PWS..
Zero Deviation standard.
The COR/ACOR will review 100% of Contractor reported occurrences of Contractor employee misconduct, including but not limited to violations of any provision indicated at 41 U.S.C. 423, and/or security violation to ensure the offending employee is removed from the job site.
Non-conforming services will result in Non- Conforming Reports issued to Contractor and potential equitable adjustment by the Contracting Officer.
#5.
Damages caused by Contractor employees shall be repaired at no cost to the Government.
The Contractor shall notify the
COR/ACOR
and return the damaged area to its previous condition AW
PWS.
Zero Deviation standard
COR/ACOR will review 100% of damage reports.
Non-conforming services will result in Non- Conforming Reports issued and a potential negative CPARS narrative.
#6.
The Contractor will ensure that the licenses or certificates and training of Contractor personnel are kept current. Copies of these licenses or certifications will be provided to the
COR/ACOR.
The Contractor shall perform
IAW PWS.
Zero Deviation standard (Risk assessed high risk)
100 Percent Inspection of copies of these licenses or certifications
Non-conforming services will result in Non- Conforming Reports issued and a potential negative CPARS narrative
File details come from the government source that posted it. Updated .