Lake_Appendix_9_Westcliff_B.pdf

Summer 2019

FORT WORTH DISTRICT

BELTON LAKE APPENDIX PERFORMANCE WORK STATEMENT

GATE ATTENDANT SERVICES

1. GENERAL: See below.

1.1 DESCRIPTION OF SERVICES/INTRODUCTION: Gate Attendant requirements are as follows:

Park/Shift Minimum 1 or 2 Person

Team Requirement Westcliff Park Shift B 2

1.1 Description of Services/Introductions: Some parks are operated using the Recreation 1 Stop online program.

The contractor will be given access to view training videos and the Help files in order to learn how to use the software. If after 3 shifts (12 on duty days), the contractor cannot use the system and asks routine questions that are covered in the training videos and Help files, the contractor will be deemed in default of knowing the system.

1.2 SCOPE: No Additional.

1.3 PERIOD OF PERFORMANCE: Estimated deliverables at Lake Belton are:

Summer & Winter Season Number

Days Surveillance

Hours Gate House

Hours Availability

Hours Westcliff Park Shift B

Base Year (07 May 2019 – 28 September 2019)

74 1184 740 592

Westcliff Park Shift B Option 1

(01 March 2020 – 28 September 2020) 108 1728 1080 864

Westcliff Park Shift B Option 2

(01 March 2021 – 28 September 2021) 108 1728 1080 864

1.4 GENERAL INFORMATION: See below.

1.4.4 Hours of Operation: The Contractor will work a four (4) calendar day shift, four (4) calendar days on and four (4) calendar days off, and will work all holidays that fall within their four-day shift.

Twenty-four hour shifts begin at 10 pm each night and end at 10 pm the following night. Peak usage for day use parks is 2 pm to sunset on Fridays, 12 pm to sunset Saturdays and Sundays, and from open to close on holidays. Contractors will maintain adequate staffing of the gatehouse during the park operating hours. Contractor “A” will begin work on 01 March and work 4 days. Contractor “B” will start work on 5 March and work 4 days. This pattern continues throughout the term of the contract.

Contractor Mon Tues Wed Thurs Fri Sat Sun

1 Year Surveillance Hours Gate House Hours Availability Hours

6:00am-10:00pm 10:00am-8:00pm 8:00pm-6:00am

1.4.5 Place of Performance The work to be performed under this contract will be performed at parks on Belton and Stillhouse Hollow Lakes. The Belton/Stillhouse Lake Office is located 1 mile south of US 190 on FM 1670 in Belton, Texas.

1.4.5.1. Westcliff Park: the work to be performed under this contract will be performed at Westcliff Park at Belton Lake. Westcliff Park is a day use / camping park located approximately 4.5 miles west of the city of Belton, Texas. Facilities include 27 campsites with water and electric hook-ups, 4 tent sites, a picnic area, restrooms with hot showers, a boat ramp, swimming beach, and playground. The Government provides a 20-30-50 amp electrical, water and sewage hook-up at each Contractor RV site. A minimum of two (2) person team over 21 years of age is preferred and shall remain in the park during the entire work shift as specified by the Lake Manager.

1.4.6 Type of Contract: No Additional.

1.4.7 Security Requirements: See below.

1.4.7.1 Physical Security: Only Contract Gate Attendants, Volunteers, Law Enforcement, and other USACE authorized personnel are allowed in the gatehouse. Doors must remain closed and locked at all times. No campers or visitors are allowed in the gatehouse without prior approval of Gate Attendant Coordinator or Lake Manager.

1.4.8 Special Qualifications: Not Applicable.

1.4.9 Pre-work Conference: Orientation for Belton and Stillhouse Hollow Lakes is held the first day of the contract from 1:00 PM – 4:30 PM at the Belton Lake Office Conference Room, unless the 1st falls on a weekend then the date shall be the following Monday. Contractors will bring proof of appropriate bonding and insurance to the pre-work conference. All contractors are required to attend at no additional cost to the government. Contract requirements and training on all facets of the Gate Attendant Program shall be covered during this meeting. Successful contractors who are new to Recreation One Stop (R1S) are encouraged to work with the current contractors at the park to learn the system. Successful contractor will receive web based on-the-job training for R1S and shall become proficient within three duty shifts.

1.4.10 Contracting Officer Representative (COR): Not applicable.

1.4.11 Contractor Key Personnel: Gate Attendant.

1.4.12 Identification of Contractor Employees: No Additional.

1.4.13 Contractor Travel: Not Applicable.

1.4.14 Data Rights: No Additional.

1.4.15 Organizational Conflict of Interest: Not Applicable.

1.5 GOVERNMENT-FURNISHED ITEMS AND SERVICES: See below.

1.5.1 Facilities: No Additional.

1.5.2 Equipment: No Additional.

1.5.3 Materials: The Government will provide in the gate house forms, maps, brochures, handouts, light bulbs, air condition filters, computer paper, staplers, staples, markers, notepads, pens, pencils, tape, water hose and sprinklers. The Government will also supply the Fort Worth District Use Fee Program SOP.

1.5.4 Trailer Site: The Government shall provide a 20/30/50 amp electrical pedestal, water and sewage hook-up at each Contract Gate Attendant site at no cost to the Contractor. Any other utility or service shall be obtained by to the Contractor. We DO NOT allow mail to be delivered to the office or to the parks. Contractor must rent a post office box.

1.6 CONTRACTOR-FURNISHED ITEMS AND RESPONSIBILITIES: See below. .

1.6.1 General: No Additional.

1.6.2 Equipment: No Additional.

1.6.3 Materials: No Additional.

1.6.3.1 Sustainability: No Additional.

1.6.4 Temporary Living Quarters: The Contractor shall furnish a fully operable “self-contained” recreational vehicle (RV) of the travel trailer or motor home type to serve as temporary living quarters for the duration of the contract. Maximum size of the trailer is determined by physical limitations of the site furnished. It will be located near the entrance to the park at a location to be designated by the Lake Manager. Pickup (shell-type) campers, pop-up tent trailer, tents, mini-travel trailers, mobile homes, buses, or any other types of recreation vehicles which do not meet general size requirements or the self-contained classification as determined by inspection of the Contracting Officer or his/her authorized representative will not be acceptable. The Contractor will be the sole occupants of the site.

1.6.5 Personnel: Minimum of two (2) person team over 21 years of age. Gate Attendants will work a four (4) day on and four (4) day off shift. A minimum of one of the two person team will man the gatehouse during duty hours.

1.7 CONTRACTOR MANAGEMENT REPORTING (CMR): Not Applicable.

1.8 APPLICABLE PUBLICATIONS (CURRENT EDITIONS): No Additional.

1.9 ATTACHMENT/TECHNICAL EXHIBIT LIST: See below.

1.9.1 Attachment 1/Technical Exhibit 1 – Performance Requirements Summary: See attached.

1.9.2 Attachment 2/Technical Exhibit 2 – Deliverables Schedule: See attached.

1.10 SAFETY: No Additional.

1.11 WORK TO BE PERFORMED (AND OTHER RESPONSIBILITIES): See below.

TASK 1. Use Fees:

(a) Use Fee Collection: The contractor will be trained according to current fee training requirements prior to collecting fees. User fees will be collected through the operation of a computer and the R1S, cash register or User Fee Permit Books. User fees and user fee documents will be delivered to the project office by the gate attendant and turned in to an authorized fee collector or placed in provided collection location as designated by the lake manager. All cash money will be converted to a cashier’s check as directed prior to being turned into the project office. A schedule for fee money turn in will be established at the pre-work conference. In the event fees do not balance, the contractor will be responsible for any shortages and any excess collections will be added to a deposit for collection.

(b) Audits and Fee Security: No Additional

(c) Cash on Hand: No Additional

(d) Remittance Procedures and Inspection of Use Fees: No Additional

TASK 2. Campsite Reservations: No Additional

TASK 3. Group Shelters: No Additional

TASK 4. Camping Status: The Contractors camping status will match the reservation arrival reports. The Contractor will make sure that the individuals that are on the reservation arrival reports are current and in agreement with R1S. Contractor shall perform the duty of changing campsite status markers in accordance with established policies of the Lake Manager.

TASK 5. Park Inspection: The Contractor shall inspect entire park a minimum of four (4) times daily in. The Contractor shall inform park visitors and campers of any violation of rules, regulations, and policies in a friendly, informative manner and ask for compliance. In addition to these patrols the areas shall be inspected prior to start of gate house duties and all vehicles in the park without passes should be tagged for payment and a log kept of each vehicle. The Contractor shall keep an inspection report in a neat and timely manner. The Contractor shall check all restroom lights and guard lights at least once during the hours of darkness each day to insure that they are working properly. The Lake Office will be notified of any guard lights that are inoperative during the first scheduled workday after discovering them inoperative. During cold weather, the Contractor will monitor drinking fountains, water hydrants and park facilities to prevent freezing. Water hydrants and water cutoffs will be turned on and off as required by the Lake Manager.

TASK 6. Complaints: No Additional

Visitor Assistance: No Additional

Disturbances: Contact information for this lake office is: (254) 939-2461.

Lost and Found: The Contractor will maintain a lost and found department in the gatehouse. All items will be turned into the project office when fees are submitted. The Contractor will prepare a lost and found report on all lost and found property. The Contractor will insure that proper identification is obtained from individuals before release of any lost and found property.

Image, Personal Appearance and Dress: No additional

Cooperation with Others: No Additional

Living Area and Gatehouse Maintenance: No additional

No Soliciting: No Additional.

Weapons: No Additional.

Alcohol: No Additional.

Government Property: No Additional.

Absenteeism: No Additional.

Visitors of the Contractor/Gate Attendant: No Additional.

Security Bonding (Bonding for Fee Collection): No Additional.

Physical Security and Key Control: No Additional.

Gate Operations: Park entrance gates will be closed at 10:00 pm each night and opened at 6:00 am each morning. Between 10:00 pm and 6:00 am, Gate Attendants will allow ingress and egress of individuals who have valid emergencies or who need to deliver emergency messages. Some parks have after hour keypad access for registered campers. Gate Attendants shall operate automatic gate arms as required by the Lake Manager. Additional gate operations may be added as needed at the direction of the Lake Manager.

Park Operating Hours

Location Open Gates

Close Gates

White Flint Park 6 AM 10 PM Winkler Park

*park host normally opens*

8 AM 10 PM

1.12 GENERAL LIABILITY AND OTHER INSURANCE: No Additional.

1.13 DAMAGE RESPONSIBLITY: No Additional.

1.14 LIABILITY: No Additional.

1.15 PERMITS/COMPLIANCE: No Additional.

1.16 COMMUNICATIONS EQUIPMENT: A telephone shall be provided at each gatehouse for official business use. Any charges determined to be personal or long distance other than official business are not allowed and shall be the responsibility of the Contractor. The gatehouse telephone shall be answered by the Contractor on duty. Additional phone lines and/or any change, alteration or tampering with phone or data lines in the gatehouse is prohibited. The phone number will not be given out to the public or as your personal phone number.

1.17 PAYMENT FOR SERVICES: No Additional.

1.18 TERMINATION: No Additional.

1.18.1 Grounds for Termination: No Additional.

1.19 DUTY OF CONTRACTOR TO FINISH CONTRACT: No Additional.

1.20 OTHER REQUIREMENTS: Contractors will complete reports as required by the Lake Manager. The reports include; but are not limited to: Daily Activity Reports, Inspection Reports, Incident Reports and Lost and Found Reports.

TECHNICAL EXHIBIT 1

PERFORMANCE REQUIREMENTS SUMMARY

The Contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective (The Service required)

Standard

PERFORMANCE

THRESHOLD Method of Surveillance

Task # 1 The Contractor shall collect User Fees, SWF PWS 1.11 Task 1

The Contractor Completed Financial Statements and Deposit Statements for User Fees must agree.

Zero (0) deviation from standard

100% inspection

Task # 2 The Contractor shall pick up/print/review reservation data reports, maintain status reports to ensure campsite status is current, show competency in R1S SWF 1.11 Task 2

Contractor completed status reports monitoring dates of arrivals, departures, no shows, cancellations, and showed competency in R1S

Zero (0) deviation from standard.

100% Inspection.

Task #3 The Contractor shall check in reservations for Group Shelters upon park arrival SWF PWS 1.11 Task 3

Contractor completed status reports monitoring dates of arrivals, departures, no shows, cancellations

Zero (0) deviation from standard

100% Inspection

Task #4 The Contractor shall maintain record of current status for each campsite occupied SWF PWS 1.11 Task 4

Contractor completed status reports monitoring dates of arrivals, departures, no shows, cancellations

Zero (0) deviation from standard

100% Inspection

Task # 5 The Contractor shall inspect parks.

Park Inspections SWF PWS 1.11 Task 5

The Contractor completed daily inspections during contract specified times.

Allowable deviation 1 incomplete daily inspection per quarter.

100% Inspection

Task #6 The Contractor shall maintain written record of Park Facilities complaints SWF PWS 1.11 Task 6

Contractor completed log of Park Facility’s complaints by date

Zero (0) deviation from standard

100% Inspection

TECHNICAL EXHIBIT 2

DELIVERABLES SCHEDULE

DELIVERABLE FREQUENCY # OF COPIES MEDIUM/FORMAT SUBMIT TO

Financial Statements

SWF PWS 1.11

Task 1

Within one day of completing shifts

Original and two (2) copies

Hard Copy Lake Office

Completed Status Reports SWF PWS

1.11 Task 2

Within one day of completing shifts

1 original Hard Copy Lake Office

Completed Status report of Check in

Group Shelter Reservations SWF PWS 1.11 Task 3

Within one day of completing shifts

1 original Hard Copy Lake Office

Completed Status report of Campsite Occupancy SWF PWS 1.11 Task 4

Within one day of completing shift

1 original Hard Copy Lake Office

Completed Daily Inspection Report

SWF PWS 1.11

Task 5

Within one day of completing shift

1 original Hard Copy Lake Office

Completed log of Park Facility’s

Complaints SWF PWS 1.11 Task 6

Within one day of completing shifts

1 original Hard Copy Lake Office