Lake_Appendix_10_Canyon_Beach_B.PDF

April 2019

FORT WORTH DISTRICT

CANYON LAKE APPENDIX PERFORMANCE WORK STATEMENT

GATE ATTENDANT SERVICES

1. GENERAL: See below.

1.1 DESCRIPTION OF SERVICES/INTRODUCTION: Gate Attendant requirements are as follows and as stated in 1.4.5 PLACE OF PERFORMANCE:

Park/Shift Minimum 1 or 2 Person Team Requirement

Canyon Beach Shift B 2

1.2 SCOPE: No Additional.

1.3 PERIOD OF PERFORMANCE: Estimated deliverables at Canyon Lake are:

Position Number Days

Surveillance Hours

Gate House Hours

Availability Hours

Canyon Beach Shift B Base Year Only

(7 May 2019 – 22 SEP 2019) 87 1131 1131 968

1.4 GENERAL INFORMATION: See below.

1.4.4 Hours of Operation: The Contractor will work a four (4) calendar day shift, four (4) calendar days on and four (4) calendar days off, and will work all holidays that fall within their four-day shift.

Twenty-four hour shifts begin at 10 pm each night and end at 10 pm the following night. Peak usage for day use parks is 2 pm to sunset on Fridays, 12 pm to sunset Saturdays and Sundays, and from open to close on holidays. Contractors will maintain adequate staffing of the gatehouse during the park operating hours. Contractor “A” will begin work on 1 April and work 4 days. Contractor “B” will start work on 7 May and work 4 days. This pattern continues throughout the term of the contract. Canyon Swim Beach gate attendants are required to be on site to close the park at sunset.

It is the contractor’s responsibility to close it if ranger or deputies are not available.

Contractor Monday - Sunday

Canyon Beach Surveillance Hours Gate House Hours

Availability Hours

2 hours a day 1 pm – Sunset Monday–Friday 8 am to Sunset – Saturday, Sunday, Holidays Sunset – 8 am

1.4.5 Place of Performance: The work to be performed under this contract will be performed at Canyon Lake.

1.4.5.1 Canyon Beach: The work to be performed under this contract will be performed at Canyon Beach at Canyon Lake. Canyon Beach is a day-use only park located 19 miles northwest of I-35 and New Braunfels, TX, just off FM 306. Canyon Beach has a developed swimming beach, 13 picnic sites and 200 parking spaces. A portable toilet is supplied by the Government near the gatehouse for use by Contractors.

There are no RV sites at this park for gate attendants. Gate attendant RV sites are located off-site. Sites designated for gate attendants is North Park or at the Project Office, approximately 12 miles one way. There is no mail delivery, so a post office box must be set up at the Canyon Lake Post Office. No delivery to the park or office.

1.4.6 Type of Contract: No Additional.

1.4.7 Security Requirements: See below.

1.4.7.1 Physical Security: Only Contract Gate Attendants, Volunteers, Law Enforcement, and other USACE authorized personnel are allowed in the gatehouse. Doors must remain closed and locked at all times. No campers or visitors are allowed in the gatehouse without prior approval of Gate Attendant Coordinator or Lake Manager.

1.4.8 Special Qualifications: Not Applicable.

1.4.9 Pre-work Conference: The pre-work conference will be arranged with the gate attendant.

Prework will be on May 7 at 8:00 am unless other arrangements are made due to travel to Canyon Lake. It will be coordinated with Terri Beth Teaschner, Canyon Lake Office, 601 COE Road, Canyon Lake, TX 78133. 830-964-3341.

1.4.10 Contracting Officer Representative (COR): Not applicable.

1.4.11 Contractor Key Personnel: No Additional.

1.4.12 Identification of Contractor Employees: No Additional.

1.4.13 Contractor Travel: Not Applicable.

1.4.14 Data Rights: No Additional.

1.4.15 Organizational Conflict of Interest: Not Applicable.

1.5 GOVERNMENT-FURNISHED ITEMS AND SERVICES: See below.

1.5.3 Materials: The Government will also provide light bulbs, air conditioner filters, receipt paper for the cash register or R1S receipt printer. Paper for fax machines and printers will not be replenished after the initial ream of paper. If the gate attendant runs out of copy paper, they will have to supply their own. The Government WILL NOT provide tape or markers.

1.5.4 Trailer Site: The Government provides trailer sites in the parks at all parks except for Canyon Swim Beach. The trailer sites for gate attendants at Canyon Swim Beach are at Overlook Park. The Government shall provide a 20/30/50 amp electrical pedestal, water and sewage hook-up at each Contract Gate Attendant site at no cost to the Contractor. Any other utility or service shall be obtained by to the Contractor. We DO NOT allow mail to be delivered to the office or to the parks. Contractor must rent a post office box at the Post Office in Sattler (the Canyon Lake Post Office).

1.6 CONTRACTOR-FURNISHED ITEMS AND RESPONSIBILITIES:

1.6.1 General: No Additional.

1.6.2 Equipment: The government does not provide microwaves, refrigerators, ice makers, or any other kitchen type appliance used to store or prepare food or medicine.

1.6.3 Materials: Contractor will need to provide their own tape, dry erase markers, and other materials that they may want to use. Also, when the contractor exhausts their supply of government supplied copy paper the contractor will be responsible for providing their own.

1.6.3.1 Sustainability: No Additional.

1.6.4 Temporary Living Quarters: No Additional.

1.6.5 Personnel:

1.6.5.1: Canyon Beach Canyon Beach is the only exception. The second team member on the contract may be the second team member on the other Canyon Beach (shift) Contract, but cannot be the second team member on any other contract at any other park. This is due to the limited number of hours worked in the park Monday-Friday. We will also consider one (1) person per contract at Canyon Beach due to the limited hours of operation on Monday-Friday. The gate attendant will be responsible for maintaining adequate coverage on holidays and weekends.

1.7 CONTRACTOR MANAGEMENT REPORTING (CMR): Not Applicable.

1.8 APPLICABLE PUBLICATIONS (CURRENT EDITIONS): No Additional.

1.9 ATTACHMENT/TECHNICAL EXHIBIT LIST:

1.9.1 Attachment 1/Technical Exhibit 1 – Performance Requirements Summary: See attached.

1.9.2 Attachment 2/Technical Exhibit 2 – Deliverables Schedule: See attached.

1.10 SAFETY: No Additional.

1.11 WORK TO BE PERFORMED (AND OTHER RESPONSIBILITIES):

TASK 1. Use Fees:

(a) Use Fee Collection: Use Fee Collection: Contractor will collect all user fees in accordance with the Fort Worth District Use Fee Program SOP. User fees will be collected through the operation of a cash register in Comal Park, North Park, Canyon Beach, and Canyon Park. The Recreation 1 Stop (R1S) is used in Cranes Mill and Potters Creek.

Canyon Lake no longer has a Fee Collector. The Gate Attendant Contractor will be responsible for converting all cash into money order or cashier check and dropping the money, receipts, and fee remittance forms in a safe located in the Canyon Lake Project Office (located at the dam) before noon (12:00 pm) the first business day after their shift has ended. If the day is a holiday, then the money will be turned in the first day the Canyon Lake Project Office is open. The Contractor will be responsible for converting cash into a money order or cashier check at no cost to the Government. The Contractor will prepare, balance and sign fee collection documents. In the event fees do not balance, the Contractor will be responsible for any shortage and any excess collections will be added to the total.

The contractor at Cranes Mill and Canyon Park is also responsible for selling America The Beautiful Passes.

(b) Audits and Fee Security: No Additional.

(c) Cash on Hand: Each gate attendant will have different amounts of cash on hand to make change. Cranes Mill may need quarters and one dollar bills. The day use parks typically need more five dollar bills. Canyon Park typically requires the most cash on hand to make change. The Project Offices does NOT supply the cash to make change.

(d) Remittance Procedures and Inspection of Use Fees: At the end of the shift, the gate attendant will turn in fees collected and remittance paperwork to the office. The Canyon Lake office will give detailed description of how to turn in fees at the prework conference.

TASK 2. Campsite Reservations: The gate attendant does NOT make reservations for the public or reserve campsites. Canyon Park gate attendant is required to sell group shelters as there is no computerized reservation system.

TASK 3. Group Shelters: Canyon Park and Potters Creek are the only 2 parks with group shelters.

Potters Creek Group Shelter will be on the reservations system. Canyon Park is not.

TASK 4. Camping Status: Camping parks have a dry erase board that is used to keep the status current of sites. Although Potters Creek and Cranes Mill are on the Recreation 1 Stop system, we do NOT rely solely on the R1S system to keep track of the sites. It is still the responsibility of the Potters Creek and Cranes Mill gate attendants to keep the dry erase board up to date and not to rely on the R1S reports to determine site status. Law enforcement, volunteers, and park rangers need to be able to glance at the board and know what is in the park.

TASK 5. Park Inspection: The Contractor shall inspect the park a minimum of four (4) times a day.

However, during busy times with a lot of check-in’s and check-out’s, rounds may need to be made more often to ensure campers due out have left the park so that incoming reservations can be checked

in. The Contractor shall inform park visitors and campers of any violation of rules, regulations, and policies in a friendly, informative manner and ask for compliance. The Contractor shall keep an inspection report. The Contractor shall check all restroom lights and guard lights at least once during the hours of darkness each day to insure that they are working properly. The Lake Office will be notified of any guard lights that are inoperative during the first scheduled workday after discovering them inoperative. During cold weather, the Contractor will monitor drinking fountains, water hydrants and park facilities to prevent freezing. Water hydrants and water cut-offs will be turned on and off as required by the Lake Manager.

TASK 6. Complaints: No Additional.

Visitor Assistance: No Additional.

Disturbances: If there is a disturbance in the park, call 911 and the ranger on duty immediately.

Lost and Found: No Additional.

Image, Personal Appearance and Dress: We do not have a dress code at Canyon Lake. You do represent the Corps so decorum is expected. Sandals may be work in the gatehouse, but closed toed shoes are suggested for walking in the campsites or outside of the gatehouse.

Cooperation with Others: We do expect gate attendants to cooperate with rangers, volunteers, and law enforcement. The best way to operate is to follow our park operation policies and park rules so that visitors are treated the same regardless of which shift is on duty.

Living Area and Gatehouse Maintenance: We have a service contract for mowing, cleaning, and dumpster service. If the gate attendant believes their grass needs to be mowed and we do not have a mowing order in, we will not guarantee that the area will be mowed. Minor problems with the gate attendant pad sites should be reported immediately. Gate attendants are required to keep the area around the gatehouse clean. In Canyon Park and Potters Creek Park that includes the flower beds in the front and back of the gatehouse. Gate attendant pad sites should not exceed what is allowed for our campers. That includes, visitors, cars, and camping units. The grounds should be maintained in an orderly and neat fashion. Excessive personal items should be stored off site and not hidden in tents, under tarps, or stored in such a way that it causes an unsightly problem. Storage sheds located at some of the gate attendant sites are NOT for personal use but for storage of supplies and materials for use in the park by volunteers and other USACE personnel.

No Soliciting: We will confiscate any material from a local business that is distributed to our visitors. We do not promote one business over another. If a visitor needs assistance they can contact the Canyon Lake Chamber of Commerce. No conducting or promoting of personal business, such as creation and selling of crafts, repairs of appliances or vehicles, or personal services is allowed on government property. Sale of services or services in kind is not allowed. Personal crafts NOT to be sold to park visitors is allowed.

Weapons: No Additional.

Alcohol: No Additional.

Government Property: No Additional.

Absenteeism: No Additional.

Visitors of the Contractor/Gate Attendant: Gate Attendants are still bound by the same campsite rules and regulations related to the number of cars, people, RV’s and tents. Gate attendants expecting visitors should inform the Gate Attendant Coordinator.

Security Bonding (Bonding for Fee Collection): No Additional.

Physical Security and Key Control: No Additional.

Gate Operations: Park entrance gates will be opened and closed according to park hours. Comal Park and Canyon Beach gate attendants are required to close the park at sunset and cannot leave before until the park is cleared. Additionally, Cranes Mill gate attendants will be responsible for opening the gate to the outside Crappie Dock at 8 am and closing it at sunset, if the area is open.

Round trip mileage is less than 1/2 mile.

Park Operating Hours On Days Park is Open

Location Open Gates Close Gates Canyon Beach

(Monday-Friday) 1 PM Sunset

Canyon Beach (Saturday, Sunday, and

Holidays) 8 AM Sunset

1.12 GENERAL LIABILITY AND OTHER INSURANCE: No Additional.

1.13 DAMAGE RESPONSIBLITY: No Additional.

1.14 LIABILITY: No Additional.

1.15 PERMITS/COMPLIANCE: No Additional.

1.16 COMMUNICATIONS EQUIPMENT: A telephone shall be provided at each gatehouse for official business use. Any charges determined to be personal or long distance other than official business are not allowed and shall be the responsibility of the Contractor. The gatehouse telephone shall be answered by the Contractor on duty. Additional phone lines and/or any change, alteration or tampering with phone or data lines in the gatehouse is prohibited. The phone number will NOT be given out to the public or as your personal phone number.

1.17 PAYMENT FOR SERVICES: No Additional.

1.18 TERMINATION: No Additional.

1.18.1 Grounds for Termination: No Additional.

1.19 DUTY OF CONTRACTOR TO FINISH CONTRACT: No Additional.

1.20 OTHER REQUIREMENTS: Contractors will complete reports as required by the Lake Manager. The reports include, but are not limited to: Drive Thru Logs, Cleaning Crew Logs, Park Inspection Logs, Incident Reports and Lost and Found Reports. Gate attendants may be required to assist contractors entering the park or evacuation of the park.

TECHNICAL EXHIBIT 1

PERFORMANCE REQUIREMENTS SUMMARY

The Contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective (The Service required) Standard

PERFORMANCE

THRESHOLD Method of

Surveillance

Task # 1 The Contractor shall collect User Fees, SWF PWS 1.11 Task 1

The Contractor Completed Financial Statements and Deposit Statements for User Fees must agree.

Zero (0) deviation from standard

100% inspection

Task # 2 The Contractor shall pick up reservation data reports, maintain status reports to ensure campsite status is current SWF 1.11 Task 2

Contractor completed status reports monitoring dates of arrivals, departures, no shows, cancellations

Zero (0) deviation from standard.

100% Inspection.

Task #3 The Contractor shall check in reservations for Group Shelters upon park arrival SWF PWS 1.11 Task 3

Contractor completed status reports monitoring dates of arrivals, departures, no shows, cancellations

Zero (0) deviation from standard

100% Inspection

Task #4 The Contractor shall maintain record of current status for each campsite occupied SWF PWS 1.11 Task 4

Contractor completed status reports monitoring dates of arrivals, departures, no shows, cancellations

Zero (0) deviation from standard

100% Inspection

Task # 5 The Contractor shall inspect parks.

Park Inspections SWF PWS 1.11 Task 5

The Contractor completed daily inspections during contract specified times.

Allowable deviation 1 incomplete daily inspection per quarter.

100% Inspection

Task #6 The Contractor shall maintain written record of Park Facilities complaints SWF PWS 1.11 Task 6

Contractor completed log of Park Facility’s complaints by date

Zero (0) deviation from standard

100% Inspection

TECHNICAL EXHIBIT 2

DELIVERABLES SCHEDULE

DELIVERABLE FREQUENCY # OF COPIES MEDIUM/FORMAT SUBMIT TO

Financial Statements

SWF PWS 1.11

Task 1

Within one day of completing shifts

Original and two (2) copies Hard Copy Lake Office

Completed Status Reports SWF PWS

1.11 Task 2

Within one day of completing shifts 1 original Hard Copy Lake Office

Completed Status report of Check in

Group Shelter Reservations SWF PWS 1.11 Task 3

Within one day of completing shifts 1 original Hard Copy Lake Office

Completed Status report of Campsite Occupancy SWF PWS 1.11 Task 4

Within one day of completing shift 1 original Hard Copy Lake Office

Completed Daily Inspection Report

SWF PWS 1.11

Task 5

Within one day of completing shift 1 original Hard Copy Lake Office

Completed log of Park Facility’s

Complaints SWF PWS 1.11 Task 6

Within one day of completing shifts 1 original Hard Copy Lake Office

Standard