Lake_Appendix_3_HC.pdf

APPENDIX PERFORMANCE WORK STATEMENT (PWS)

GATE ATTENDANT SERVICES

HORDS CREEK LAKE

1. GENERAL: No additional items.

1.1 DESCRIPTION OF SERVICES/INTRODUCTION: No additional items.

1.2. SCOPE: Gate Attendant services as described in the Hords Creek Lake Appendix PWS, Section 1.11, Work to be Performed, and the Fort Worth District Gate Attendant Services PWS.

1.3 PERIOD OF PERFORMANCE: Estimated deliverables are shown in table below:

Position Number Days

Gatehouse Hours

Availability Hours

HC East Gatehouse “B”

a. Base :

(1 Apr 2019 - 30 Sep 2019)

96 1108 1196

b. Option :

(1 Apr 2020 - 30 Sep 2020) 96 1108 1196

HC West Gatehouse “A”

a. Base :

(1 May 2019 - 30 Sep 2019)

81 935 1009

b. Option :

(1 May 2020 - 30 Sep 2020) 81 935 1009

1.4 GENERAL INFORMATION:

1.4.1 Quality Control: No additional items.

1.4.2 Quality Assurance: No additional items.

1.4.3 Government Holidays: No additional items.

1.4.4 Hours of Operation: Contractors “A” and “B” will work consecutive alternating four (4) calendar day shifts and will work all of the federal holidays that fall within their normal four-day shifts. Twenty-four hour shifts begin at 6:00 a.m. each morning and end at 6:00 a.m. the following morning. Gate Attendant shall be considered on-duty during the hours between 6:00 a.m. and 10:00 p.m. Between the hours of 10:00 p.m. and 6:00 a.m., Gate Attendants shall be considered available for emergency duty should it be necessary to assist park visitors or to meet other contract specifications.

Contractor Monday Tuesday Wednesday Thursday Friday Saturday Sunday Regular Hours Surveillance Hours Gate House Hours Availability Hours

0600-2200 0900-2000 2200-0600

0900-2200

0900-2200

Winter Hours Surveillance Hours Gate House Hours

Availability Hours

0900-1200 1500-2000

1.4.5 Place of Performance: The work to be performed under this contract will be performed at one of two Hords Creek Gatehouses operating respective parks and day use areas.

1.4.5.1 East Gatehouse: Friendship Day Use Area: Facilities include 1 Restroom, 1 Fishing Pier, 1 boat ramp, 1 swim beach, covered picnic sites. Flatrock Park: Facilities include 43 campsites with water and electric hook-ups, playground, 3 restrooms with showers, a 2 boat ramps, 2 dump stations, 6 Screen Shelters, 2 Group Shelters, 1 Swim Beach, and 1 Fishing Pier.

1.4.5.2 West Gatehouse: Lakeside Park: Facilities include 86 campsites with water and electric hook-ups, playground, 6 restrooms with showers, a 2 boat ramps, 2 dump stations, 6 Screen Shelters, 6 Group Shelters, 2 Swim Beaches, and 1 Fishing Pier.

1.4.6 Type of Contract: No additional items.

1.4.7 Security Requirements:

1.4.7.1. The Contractor shall be responsible for safeguarding all Government equipment, information and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured.

1.4.7.2 Key Control: Government keys provided to the Contractor will be issued and controlled in accordance with IAW AR 190-51 and the U.S. Army Corps of Engineers, Recreation Operations and Maintenance Guidance and Procedures, EC 1130-2-550, Chapter 9 and the USACE Recreation Use Fee Standard Operating Procedure. The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor and team member. The Contractor shall prohibit the opening of locked areas by persons other than the Contractor and team member.

1.4.7.3 Lock Combinations: The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations.

1.4.7.4 Access and General Protection/Security Policy and Procedures: All contractor and all associated sub-contractors employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation/facility access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any installation or facility change, the Government may require changes in contractor security matters or processes.

1.4.7.5 For contractors who do not require CAC, but require access to a DoD facility or installation: Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05 / AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative, as NCIC and TSDB are available), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

1.4.7.6 Suspicious Activity Reporting Training (e.g. iWATCH, CorpsWatch, or See Something, Say Something): The contractor and all associated sub-contractors shall receive a brief/training (provided by the RA) on the local suspicious activity reporting program. This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the project manager, security representative or law enforcement entity. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR NLT 5 calendar days after the completion of the training.

1.4.7.7 E-Verify Verification of Eligibility. The Contractor must use the U.S. Department of Homeland Security E-Verify Program (http://www.uscis.gov/e-verify) website to meet the established employment eligibility requirements. The Vendor must ensure that the Candidate has two valid forms of Government issued identification prior to enrollment to ensure the correct information is entered into the E-verify system. An initial list of verified/eligible Candidates must be provided to the Lake Manager no later than 3 business days after the initial contract award. When contacts are with individuals, the individual will be required to complete a Form I-9, Employment Eligibility Verification, with the designated Government representative. This form will be provided to the Contracting Officer and shall become part of the official contract file.

1.4.8 Special Qualifications: No additional items.

1.4.9 Pre-Work Conference: Successful bidders will be required to attend a pre-work conference to be held at a date and time specified by the Lake Manager. It is the successful bidder’s responsibility to contact the lake office for pre-work conference time and date prior to the start of the contract. Training session will be held as scheduled with the gate attendant coordinator. Gate Attendants will not receive any separate payment for attending the pre-work conference. Gate Attendants shall attend additional training sessions as required by the Lake Manager during the contract on a regularly scheduled workday.

1.4.9.1 Training: No additional items.

1.4.10 Contracting Officer Representative (COR): No additional items.

1.4.11 Contractor Key Personnel: No additional items.

1.4.12 Identification of Contractor Employees: No additional items.

1.4.13 Contractor Travel: No additional items.

1.4.14 Data Rights: No additional items.

1.4.15 Organizational Conflict of Interest: No additional items.

1.5. GOVERNMENT-FURNISHED ITEMS AND SERVICES:

1.5.1 Facilities: No additional items.

1.5.2 Equipment: The Government will provide computer, computer monitors, printers, and telephone.

1.5.3 Materials: The Government will also supply the Fort Worth District Use Fee Program SOP and the Hords Creek Lake Gate Attendant Handbook.

1.5.4 Trailer Site: A storage building is available for the Contractor’s use.

1.6 CONTRACTOR-FURNISHED ITEMS AND RESPONSIBILITIES:

1.6.1 General: No additional items.

1.6.2 Equipment: Gate Attendants will provide all equipment, tools, supplies and materials necessary to clean the gatehouse.

1.6.3. Materials: No additional items.

1.6.4. Temporary Living Quarters: No additional items.

1.7 CONTRACTOR MANAGEMENT REPORTING (CMR): No additional items.

1.8 APPLICABLE PUBLICATIONS (CURRENT EDITIONS): No additional items.

1.9 ATTACHMENT/TECHNICAL EXHIBIT LIST:

1.9.1 Attachment 1/Technical Exhibit 1 – Performance Requirements Summary.

TECHNICAL EXHIBIT 1

Performance Requirements Summary: The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Required Services (Tasks)

Performance Standards

Acceptable Quality Levels

(Allowable Deviation)

Methods of

Surveillance

Incentive (Positive and/or Negative)

(Impact on Contractor Payments)

1. User Fees- Delivery/Inspection of Use Fees

Administer quality control program in accordance with

PWS

One written warnings 100% inspection 25% deduction

2. Campsite Reservations

Administer quality control program in accordance with

PWS

Two written warnings

Unscheduled inspections 5% deduction

3. Group Shelters

Administer quality control program in accordance with

PWS

Two written warnings

Unscheduled inspections 5% deduction

4. Camping Status

Administer quality control program in accordance with

PWS

Two written warnings

Unscheduled inspections 5% deduction

5. Park Inspection

Administer quality control program in accordance with

PWS

Two written warnings

Unscheduled inspections 5% deduction

6. Visitor Assistance

Administer quality control program in accordance with

PWS

Two written warnings

Unscheduled inspections 5% deduction

7. Disturbances

Administer quality control program in accordance with

PWS

Two written warnings

Unscheduled inspections 5% deduction

8. Complaints

Administer quality control program in accordance with

PWS

Two written warnings

Unscheduled inspections 5% deduction

9. Lost and Found

Administer quality control program in accordance with

PWS

Two written warnings

Unscheduled inspections 5% deduction

10. Contractor Identification and Personal Appearance

Administer quality control program in accordance with

PWS

Two written warnings

Unscheduled inspections 5% deduction

11. Cooperation with Others

Administer quality control program in accordance with

PWS

Two written warnings

Unscheduled inspections 10% deduction

12. Living Area and Gatehouse Maintenance

Administer quality control program in accordance with

PWS

Two written warnings

Unscheduled inspections 5% deduction

13. No Soliciting

Administer quality control program in accordance with

PWS

Two written warnings

Unscheduled inspections 5% deduction

14. Weapons

Administer quality control program in accordance with

PWS

One written warning

Unscheduled inspections 5% deduction

15. Alcohol

Administer quality control program in accordance with

PWS

One written warning inspections 15% deduction

16. Government Property

Administer quality control program in accordance with

PWS

Two written warnings

Unscheduled inspections 10% deduction

17. Absenteeism

Administer quality control program in accordance with

PWS

Two written warnings

100% inspection or unscheduled inspections

5% deduction

18. Visitors of the Contractor/Gate Attendant

Administer quality control program in accordance with

PWS

Two written warnings

Unscheduled inspections 5% deduction

19. Security Bonding

Administer quality control program in accordance with

PWS

One written warning 100% inspection 5% (work cannot begin without bond)

20. Physical Security and Key Control

Administer quality control program in accordance with

PWS

One written warning inspections 15% deduction

1.9.2 Technical Exhibit 2 – Deliverables Schedule

TECHNICAL EXHIBIT 2

DELIVERABLES SCHEDULE

Deliverable Frequency # of Copies Medium/Format Submit To

Financial Statements Within one day of completing shifts

Original and two (2) copies Hard Copy Lake Office

Deposit Statements Within one day of completing shift

Original and two (2) copies Hard Copy Lake Office

Security Bond Once, prior to beginning work One Hard Copy Lake Office

1.10 SAFETY: No additional items.

1.11 WORK TO BE PERFORMED: Additional items as described below.

TASK 1. User Fees: No additional items.

(a) User Fee Collection: The contractor will collect all user fees in accordance with the Fort Worth District Use Fee Program SOP. User fees will be collected through the operation of a computer and the Recreation One Stop Management System (R1S), cash register or User Fee Permit Books. Monies, fee books, annual day use fee passes, credit vouchers, credit card receipts, America the Beautiful Interagency Senior Annual Pass, America the Beautiful Interagency Senior Lifetime Pass, America the Beautiful Interagency Access Pass, America the Beautiful Interagency Annual Pass, America the Beautiful Interagency Military Pass, America the Beautiful Interagency Every Kid in a Park 4th Grade

Pass, and user fee permits will be stored in a permanently installed vault or safe provided by the Government, or as directed by the Lake Manager. User fees and user fee documents will be collected from the Gate Attendants at the lake office by a Park Ranger or contract fee collection personnel, or the Gate Attendants may be required to turn in user fee documents to a Park Ranger at the Lake Office.

Contract Gate Attendant will be required to mail their Deposit Summary or Bill of Collection (BFC) to NRRS by 11:00 a.m. on the first week day of their next shift, at their own expense. Attendants can use only the local Post Offices to purchase money orders and all mail submitted to NRRS must be physically taken to the post office for mailing. Gate Attendants will bring reports, deposits, permits, money order receipts, certificate of mailing, and customer receipts from the post office to the Hords Creek Lake Office by 12:30 p.m. on the day of mailing.

(b) Audits and Fee Security: No additional items.

(c) Cash on Hand: No additional items.

TASK 2. Campsite Reservations: No additional items.

TASK 3. Group Shelters: Gate attendants will provide regular inspection of all group shelters at least twice weekly. Gate Attendant will advise renter to notify them of group shelter issues prior to occupation. Park Ranger will be notified if renter fails to properly clean group/screen shelter, barbecue pit, or associated items. Gate Attendant will complete required inspection reports and turn in the reports to the Lake Manager or designated representative a minimum of once per week.

TASK 4. Camping Status: The Contractor’s camping status will match the reservation arrival reports. The Contractor will make sure that the campers who are listed on the reservation arrival reports are current and are in agreement with Recreation One Stop (R1S) reports. Contractor shall perform the duty of changing campsite status markers in accordance with established policies of the Lake Manager.

TASK 5. Park Inspection: Gate attendants will make a minimum of two (2) park inspections each workday. Additional inspections may be required to check on visitor complaints, deliver messages, and check park status. The Contractor shall inform park visitors and campers of any violation of rules, regulations, and policies in a friendly, informative manner and ask for compliance.

TASK 6. Visitor Assistance: No additional items.

TASK 7. Disturbances: No additional items.

TASK 8. Complaints: No additional items.

TASK 9. Lost and Found: The Contractor will maintain a lost and found department in the gatehouse. Any items not picked up after two (2) weeks will be turned in to a Park Ranger. The Contractor will prepare a lost and found report on all lost and found property. The Contractor will ensure that proper identification is obtained from individuals before release of any lost and found property.

TASK 10. Image, Personal Appearance and Dress: No additional items.

TASK 11. Cooperation with Others: No additional items.

TASK 12. Living Area and Gatehouse Maintenance:

(a) Trailer Area Maintenance: Gate attendant campsite shall be kept clean and maintained by the contract gate attendant to a perimeter of 30 feet surrounding the campsite.

(b) Pets: No additional items.

(c) Excessive Personal Items: No additional items.

(d) Smoking: No additional items.

(e) Gatehouse Maintenance: The Contractor will maintain the gatehouse, both inside and outside, in a clean, orderly and sanitary condition at all times. The gatehouse will be thoroughly cleaned at the end of each shift to the Lake Manager or designated representative’s satisfaction to include the following:

toilet facilities, carpet (vacuumed), hard floors (swept and mopped), windows, entire interior building surfaces (dusted and cleaned if necessary) and litter free outside building and walking surfaces for seventy-five (75) feet perimeter of gatehouse. Gate Attendants will provide all equipment, tools, supplies, and materials necessary to clean the gatehouse. Gate Attendant shall water the lawn, flowers, trees, and shrubs in the immediate area of the gatehouse and/or trailer site as instructed by lake personnel. The Government will provide hose and sprinklers.

(f) Trash Removal: No additional items.

(g) Living Quarters Security: No additional items.

TASK 13. No Soliciting: No additional items.

TASK 14. Weapons: No additional items.

TASK 15. Alcohol: No additional items.

TASK 16. Government Property: No additional items.

TASK 17. Absenteeism: No additional items.

TASK 18. Visitors of the Contractor/Gate Attendant: No additional items.

TASK 19. Security Bonding: No additional items.

TASK 20. Physical Security and Key Control: No additional items.

1.12 GENERAL LIABILITY AND OTHER INSURANCE: No additional items.

1.13 DAMAGE RESPONSIBILITY: No additional items.

1.14 LIABILITY: No additional items.

1.15 PERMITS/COMPLIANCE: No additional items.

1.16 COMMUNICATIONS EQUIPMENT: No additional items

1.17 PAYMENT FOR SERVICES: The Contractor shall provide an invoice for payment to the Lake Manager after the last day worked each month.

1.18 TERMINATION. No additional items.

1.19 DUTY OF CONTRACTOR TO FINISH CONTRACT: No additional items.

1.20 OTHER REQUIREMENTS: Gate Attendant teams will consist of a minimum of a one (1) person team and all team members must be at least 21 years of age. Gate attendant will be responsible for manning gatehouse during duty hours. In the event of a 1 person gate attendant, gate attendant will be responsible for leaving gatehouse briefly during non-peak hours, as designated by the lake manager, to conduct park inspections as specified in Task 5 of 1.11. Gate attendant is responsible for ensuring customer waiting time will be kept as short as possible.

TECHNICAL EXHIBIT 1