Lake_Appendix_8_Lewisville.pdf

APPENDIX PERFORMANCE WORK STATEMENT (PWS)

GATE ATTENDANT SERVICES

LEWISVILLE LAKE

1. GENERAL: No additional items.

1.1 DESCRIPTION OF SERVICES/INTRODUCTION: No additional items.

1.2. SCOPE: Gate Attendant services as described in the Lewisville Lake Appendix PWS, Section 1.11, Work to be Performed, and the Fort Worth District Gate Attendant Services PWS.

1.3 PERIOD OF PERFORMANCE: Estimated deliverables are shown in table below:

Position Number

Days Surveillance

Hours Gate House

Hours Availability

Hours Hickory Creek Park B Summer Season Base (June 5 2019- September 30 2019)

62 992 744 496

Hickory Creek Park B Summer Season Option 1 (April 5 2020- September 30 2020)

91 1456 1092 728

Westlake Park A Summer Season Base (June1 2019- September 27 2019)

60 960 960 480

Westlake Park A Summer Season Option 1 (April 1 2020- September 27 2020)

92 1472 1472 736

Westlake Park A Summer Season Option 2 (April 1 2021- September 27, 2021)

92 1472 1472 736

Westlake Park B Summer Season Base (June 5 2019- September 30 2019)

62 992 992 496

Westlake Park B Summer Season Option 1 (April 5 2020- September 30 2020)

91 1456 1456 728

Westlake Park B Summer Season Option 2 (April 5 2021- September 30 2021)

91 1456 1456 728

CALENDAR DAYS WORKED (base year and option period)

SHIFT B – Hickory Creek Park Base Year:

June: 1-3, 8-11, 16-19, 24-27 Total: 15 days July: 2-5, 10-13, 18-21, 26-29 Total: 16 days August: 3-6, 11-14, 19-22, 27-30 Total: 16 days

September: 4-7,12-15, 20-23, 28-30 Total: 15 days Total: 62 days SHIFT B – Hickory Creek Park Option year 2020 – 2020:

April: 5-8, 13-16, 21-24, 29-30 Total: 14 days May: 1-2, 7-10, 15-18, 23-26, 31 Total: 15 days June: 1-3, 8-11, 16-19, 24-27 Total: 15 days July: 2-5, 10-13, 18-21, 26-29 Total: 16 days August: 3-6, 11-14, 19-22, 27-30 Total: 16 days

September: 4-7, 12-15, 20-23, 28-30 Total: 15 days Total: 91 day

SHIFT A – Westlake Park Base Year:

June: 4-7, 12-15, 20-23, 28-30 Total: 15 days July: 1, 6-9, 14-17, 22-25, 30-31 Total: 15 days August: 1-2, 7-10, 15-18, 23 -26, 31 Total: 15 days

September: 1-3, 8-11, 16-19, 24-27 Total: 15 days Total: 60 days

Option Year 1:

April: 1-4, 9-12, 17-20, 25-28 Total: 16 days May: 3-6, 11-14, 19-22, 27-30 Total: 16 days June: 4-7, 12-15, 20-23, 28-30 Total: 15 days July: 1, 6-9, 14-17, 22-25, 30-31 Total: 15 days August: 1-2, 7-10, 15-18, 23-26, 31 Total: 15 days

September: 1-3, 8-11, 16-19, 24-27 Total: 15 days Total: 92 days

Option Year 2:

April: 1-4, 9-12, 17-20, 25-28 Total: 16 days May: 3-6, 11-14, 19-22, 27-30 Total: 16 days June: 4-7, 12-15, 20-23, 28-30 Total: 15 days July: 1, 6-9, 14-17, 22-25, 30-31 Total: 15 days August: 1-2, 7-10, 15-18, 23-26, 31 Total: 15 days

September: 1-3, 8-11, 16-19, 24-27 Total: 15 days Total: 92 days

SHIFT B – Westlake Park Base Year:

June: 1-3, 8-11, 16-19, 24-27 Total: 15 days July: 2-5, 10-13, 18-21, 26-29 Total: 16 days August: 3-6, 11-14, 19-22, 27-30 Total: 16 days

September: 4-7,12-15, 20-23, 28-30 Total: 15 days Total: 62 days

Option Year 1:

June: 1-3, 8-11, 16-19, 24-27 Total: 15 days July: 2-5, 10-13, 18-21, 26-29 Total: 16 days August: 3-6, 11-14, 19-22, 27-30 Total: 16 days

September: 4-7, 12-15, 20-23, 28-30 Total: 15 days Total: 91 days

Option Year 2:

June: 1-3, 8-11, 16-19, 24-27 Total: 15 days July: 2-5, 10-13, 18-21, 26-29 Total: 16 days August: 3-6, 11-14, 19-22, 27-30 Total: 16 days

September: 4-7, 12-15, 20-23, 28-30 Total: 15 days Total: 91 days

1.4 GENERAL INFORMATION:

1.4.1 Quality Control: No additional items.

1.4.2 Quality Assurance: No additional items.

1.4.3 Government Holidays: The Contractor will work the holidays that fall on their shift.

Memorial Day Independence Day Labor Day

1.4.4 Hours of Operation: Hickory Creek Park. Both Contractors “A” and “B” will work a four (4) calendar day shift, i.e. four (4) calendar-days-on and four (4) calendar-days-off, and will work all of the federal holidays that fall within their normal four-day shift. Twenty-four hour shifts begin at 6:00 a.m. each morning and end at 6:00 a.m. the following morning. Gate Attendant shall be considered on-duty during the hours between 9:00 a.m. and 9:00 p.m. Surveillance Hours are 6:00 a.m. to 10:00 p.m. where the Gate Attendant should be awake and actively available for service but not necessarily in the gate house. Hours are shown in table below. Contractor “A” will begin work on the first day of the month (April for summer and October for winter) and work 4 days and be off 4 days. Contractor “B” will start work on the fifth day of the month (April for summer and October for winter) and work 4 days then off 4 days. This pattern continues throughout the term of the contract. Number of hours for gatehouse occupancy and availability hours is listed in the table following paragraph 1.3 above.

1.4.5 Place of Performance: The work to be performed under these contracts will be performed at Hickory

Creek Park.

1.4.5.1 Hickory Creek Park: Hickory Creek Park is in Hickory Creek, Texas in Denton County. Tent camping and RV camping is allowed. Facilities in the park include one boat launch ramp for campers, approximately 10 primitive tent camp sites, 124 RV camp sites with electrical and water hook ups, one dump station and 4 toilet and shower facilities. The Gate Attendant pad sites include one covered back-in site and one uncovered pull through site approximately 50 feet long. Both sites provide electric, water and sewer hook ups. Amenities such as grocery stores, gas stations and shopping are located within a few miles outside of the park. You are approximately 35 miles northeast of Dallas, TX.

1.4.6 Type of Contract: No additional items.

1.4.7 Security Requirements: The gatehouse shall be kept locked at all times for the security of the Contractor and Government Property. Contractor shall set the alarm and lock all windows and doors when off duty or away from the gatehouse.

1.4.8 Special Qualifications: No additional items.

1.4.9 Pre-Work Conference: Successful bidders will be required to attend a pre-work conference to be held at a date and time specified by the Lake Manager. It is the successful bidder’s responsibility to contact the lake office for pre-work conference time and date prior to the start of the contract. Training session will be held as scheduled with the gate attendant coordinator. Gate Attendants will not receive any separate payment for attending the pre-work conference. Gate Attendants shall attend additional training sessions as required by the Lake Manager during the contract on a regularly scheduled workday.

1.4.9.1 Training: No additional items.

1.4.10 Contracting Officer Representative (COR): No additional items.

1.4.11 Contractor Key Personnel: No additional items.

1.4.12 Identification of Contractor Employees: No additional items.

Contractor location Hours to be worked each day of four-day shift

Hickory Creek Park Surveillance Hours………………………………………… Gate House Hours………………………………………… Availability Hours…………………………………………..

0600-2200 0900-2100 2200-0600

1.4.13 Contractor Travel: No additional items.

1.4.14 Data Rights: No additional items.

1.4.15 Organizational Conflict of Interest: No additional items.

1.5. GOVERNMENT-FURNISHED ITEMS AND SERVICES:

1.5.1 Facilities: No additional items.

1.5.2 Equipment: No additional items.

1.5.3 Materials: The Government will also supply the Fort Worth District Use Fee Program SOP and the Lake Gate Attendant Handbook.

1.5.4 Trailer Site: A storage building is available for the Contractor’s use.

1.6 CONTRACTOR-FURNISHED ITEMS AND RESPONSIBILITIES:

1.6.1 General: No additional items.

1.6.2 Equipment: No additional items.

1.6.3. Materials: No additional items.

1.6.4. Temporary Living Quarters: No additional items.

1.7 CONTRACTOR MANAGEMENT REPORTING (CMR): No additional items.

1.8 APPLICABLE PUBLICATIONS (CURRENT EDITIONS): No additional items.

1.9 ATTACHMENT/TECHNICAL EXHIBIT LIST:

1.9.1 Attachment 1/Technical Exhibit 1 – Performance Requirements Summary.

TECHNICAL EXHIBIT 1

Performance Requirements Summary: The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Required Services (Tasks)

Performance Standards

Acceptable Quality Levels

(Allowable Deviation)

Methods of

Surveillance

Incentive (Positive and/or Negative)

(Impact on Contractor Payments)

1. User Fees- Delivery/Inspection of Use Fees

Administer quality control program in accordance with

PWS

One written warnings

100% inspection 25% deduction

2. Campsite Reservations

Administer quality control program in accordance with

PWS

Two written warnings

Unscheduled inspections

5% deduction

3. Group Shelters

Administer quality control program in accordance with

PWS

Two written warnings

Unscheduled inspections

5% deduction

4. Camping Status

Administer quality control program in accordance with

PWS

Two written warnings

Unscheduled inspections

5% deduction

5. Park Inspection

Administer quality control program in accordance with

PWS

Two written warnings

Unscheduled inspections

5% deduction

6. Visitor Assistance

Administer quality control program in accordance with

PWS

Two written warnings

Unscheduled inspections

5% deduction

7. Disturbances

Administer quality control program in accordance with

PWS

Two written warnings

Unscheduled inspections

5% deduction

8. Complaints

Administer quality control program in accordance with

PWS

Two written warnings

Unscheduled inspections

5% deduction

9. Lost and Found

Administer quality control program in accordance with

PWS

Two written warnings

Unscheduled inspections

5% deduction

10. Contractor Identification and Personal Appearance

Administer quality control program in accordance with

PWS

Two written warnings

Unscheduled inspections

5% deduction

11. Cooperation with Others

Administer quality control program in accordance with

PWS

Two written warnings

Unscheduled inspections

10% deduction

12. Living Area and Gatehouse Maintenance

Administer quality control program in accordance with

PWS

Two written warnings

Unscheduled inspections

5% deduction

13. No Soliciting

Administer quality control program in accordance with

PWS

Two written warnings

Unscheduled inspections

5% deduction

14. Weapons

Administer quality control program in accordance with

PWS

None Unscheduled

Immediate Dismissal

15. Alcohol

Administer quality control program in accordance with

PWS

None Unscheduled inspections

Immediate Dismissal

16. Government Property

Administer quality control program in accordance with

PWS

Two written warnings

Unscheduled inspections

10% deduction

17. Absenteeism

Administer quality control program in accordance with

PWS

Two written warnings

100% inspection or unscheduled inspections

5% deduction

18. Visitors of the Contractor/Gate Attendant

Administer quality control program in accordance with

PWS

Two written warnings

Unscheduled inspections

5% deduction

19. Security Bonding

Administer quality control program in accordance with

PWS

One written warning

100% inspection 5% (work cannot begin without bond)

20. Physical Security and Key Control

Administer quality control program in accordance with

PWS

One written warning

Unscheduled

15% deduction

1.9.2 Technical Exhibit 2 – Deliverables Schedule

TECHNICAL EXHIBIT 2

DELIVERABLES SCHEDULE

Deliverable Frequency # of Copies Medium/Format Submit To

Financial Statements Within one day of completing shifts

Original and two (2) copies

Hard Copy Lake Office

Deposit Statements Within one day of completing shift

Original and two (2) copies

Hard Copy Lake Office

Security Bond Once, prior to beginning work One Hard Copy Lake Office

1.10 SAFETY: No additional items.

1.11 WORK TO BE PERFORMED: Additional items as described below.

TASK 1. User Fees: No additional items.

(a) User Fee Collection: The Contractor will collect all user fees in accordance with the Fort Worth District Use Fee Program SOP. User fees will be collected through the operation of a computer and the National Recreation Reservation System (NRRS), Outdoor Recreation Management System

(ORMS), cash register or User Fee Permit Books. Monies, fee books, annual day use fee passes, credit vouchers, credit card receipts, America the Beautiful Senior Pass, America the Beautiful Access Pass and user fee permits will be stored in a permanently installed vault or safe provided by the Government, or as directed by the Lake Manager. User fee documents will be collected from the Gate Attendants at the gatehouses by a Park Ranger, or the Gate Attendants may be required to turn in user fee documents to Park Ranger at the Lake Office. In the event fees do not balance, the Contractor shall be responsible for any shortage and any excess collections shall be added to the total.

(b) Audits and Fee Security: No additional items.

(c) Cash on Hand: No additional items.

(d) Remittance Procedures and Inspection of Use Fees: The contractor will be responsible for remitting monies for each individual approved DEPOSIT (formerly BFC). The final approved DEPOSIT, cashier check or money order, and all personal checks shall be remitted in a single envelope to the Atlanta Lockbox, the address being on the DEPOSIT. Each DEPOSIT must be mailed separately either the day after a shift ends or the first day of the next shift. The contractor will be required to submit approximately 23 DEPOSITS during this contract period of 6 months and will be required to purchase a cashier check or money order at the expense of the contractor. The contractor will be required to pay all postage needed to submit DEPOSIT with delivery confirmation. Fund instruments will be made payable to the “National Recreation Reservation Service” or “NRRS” and be stamped on the back “For Credit to the U.S. Treasury”. The Unit and Contract/Subcontract number will also be written or stamped on each fund instrument. The use of cashier checks is strongly recommended over the use of money orders. The DEPOSIT must be clear and legible with no hand changes or notes included on this copy. Separate notes can be included to explain extenuating circumstances. One additional copy of the DEPOSIT along with the DEPOSIT Detail Report, DEPOSIT Summary Report, and Financial Session Summaries with park receipts will be printed and picked up at the gate attendant station by a ranger and delivered to the lake office to be kept on file. Any discrepancy in the DEPOSIT will be resolved with the Ranger in charge prior to remitting.

TASK 2. Campsite Reservations: No additional items.

TASK 3. Group Shelters: If group shelters in the park are rented, Gate Attendants will unlock entrance gates for the renter. Upon departure of a renter, Gate Attendant will relock access gates.

TASK 4. Camping Status: The Contractor’s camping status will match the reservation arrival reports. The Contractor will make sure that the campers who are listed on the reservation arrival reports are current and are in agreement with NRRS, ORMS (Outdoor Recreation Management System) or the ORMS reservation reports. Contractor shall perform the duty of changing campsite status markers in accordance with established policies of the Lake Manager. In the event all electrical and/or non-electrical campsites are occupied, Contractor will maintain a waiting list and notify those individuals, in order of placement on the waiting lists, whenever a campsite becomes vacant.

TASK 5. Park Inspection: Gate attendants will make a minimum of three (3) park inspections each workday. Additional inspections may be required to check on visitor complaints, deliver messages, and check park status. The Contractor shall inform park visitors and campers of any violation of rules, regulations, and policies in a friendly, informative manner and ask for compliance.

TASK 6. Visitor Assistance: No additional items.

TASK 7. Disturbances: No additional items.

TASK 8. Complaints: No additional items.

TASK 9. Lost and Found: The Contractor will maintain a lost and found department in the gatehouse. Any items not picked up after two (2) weeks will be turned in to a Park Ranger. The Contractor will prepare a lost and found report on all lost and found property. The Contractor will ensure that proper identification is obtained from individuals before release of any lost and found property.

TASK 10. Image, Personal Appearance and Dress: No additional items.

TASK 11. Cooperation with Others: No additional items.

TASK 12. Living Area and Gatehouse Maintenance:

(a) Trailer Area Maintenance: Gate attendant campsite shall be kept clean and maintained by the contract gate attendant to a perimeter of 30 feet surrounding the campsite.

(b) Pets: No additional items.

(c) Excessive Personal Items: No additional items.

(d) Smoking: No additional items.

(e) Gatehouse Maintenance: The Contractor will maintain the gatehouse, both inside and outside, in a clean, orderly and sanitary condition at all times. The gatehouse will be thoroughly cleaned at the end of each shift to the Lake Manager or designated representative’s satisfaction to include the following:

toilet facilities, carpet (vacuumed), hard floors (swept and mopped), windows, entire interior building surfaces (dusted and cleaned if necessary) and litter free outside building and walking surfaces for seventy-five (75) feet perimeter of gatehouse. Gate Attendants will provide all equipment, tools, supplies, and materials necessary to clean the gatehouse.

(f) Trash Removal: No additional items.

(g) Living Quarters Security: No additional items.

TASK 13. No Soliciting: No additional items.

TASK 14. Weapons: Title 36 prohibits weapons on Government Property. Violation is cause for immediate removal.

TASK 15. Alcohol: No additional items.

TASK 16. Government Property: No additional items.

TASK 17. Absenteeism: No additional items.

TASK 18. Visitors of the Contractor/Gate Attendant: No additional items.

TASK 19. Security Bonding: No additional items.

TASK 20. Physical Security and Key Control: No additional items.

1.12 GENERAL LIABILITY AND OTHER INSURANCE: No additional items.

1.13 DAMAGE RESPONSIBILITY: No additional items.

1.14 LIABILITY: No additional items.

1.15 PERMITS/COMPLIANCE: No additional items.

1.16 COMMUNICATIONS EQUIPMENT: A telephone shall be provided at each gatehouse for official business use. Any charges determined to be personal or long distance other than official business are not allowed and shall be the responsibility of the Contractor. The gatehouse telephone shall be answered by the attendant on duty.

Additional phone lines and/or any change, alteration or tampering with phone or data lines in the gatehouse is prohibited.

1.17 PAYMENT FOR SERVICES: The Contractor shall provide an invoice for payment to the Lake Manager after the last day worked each month.

1.18 TERMINATION. No additional items.

1.19 DUTY OF CONTRACTOR TO FINISH CONTRACT: No additional items.

1.20 OTHER REQUIREMENTS: Gate Attendant teams will consist of a minimum of a two (2) person team and all team member must be at least 21 years of age. A minimum of one of the two person team will man the gatehouse during duty hours. During times of high usage as determined by the lake manager or his representative, both members of the contracting team are required to be in the gatehouse to provide prompt customer service.

Customer waiting time will be kept as short as possible. Some parks have different schedules.