Lake_Appendix_5_Bardwell.pdf

April 2019

Performance Work Statement Bardwell Lake

1. LOCATION: Bardwell Lake is located approximately 37 miles southeast of the City of Dallas, Texas, in Ellis County. Office location: 4000 Observation Drive, Ennis, TX 75119. (972) 875-5711.

2. MANPOWER REQUIREMENTS: Gate Attendant (two (2) person) team shall remain in the park during their entire work shift as specified by the Lake Manager. Gate Attendants will work either a weekday (Mon – Thur) shift or weekend (Fri – Sun) Shift.

3. DUTY HOURS:

Contractors “A” will work a four (4) calendar day shift weekdays from Monday–Thursday, and three (3) calendar days off. Both contractors “A” and “B” will work all of the federal holidays that fall within their normal shift. Twenty-four hour shifts begin at 6:00 a.m. each morning and end at 6:00 a.m. the following morning. Gate Attendant shall be considered on-duty during the hours between 6:00 a.m. and 10:00 p.m. For Period 1, Contractor “A” will begin work on Monday, June 03, 2019 and will work every Monday-Thursday for the period of the contract, as stated above. For Option 1, Contractor “A” will begin work on Wednesday April 01, 2020 and will work every Monday-Thursday for the period of the contract, as stated above. Number of hours for gatehouse occupancy and availability hours is listed in the table below.

Contractor Monday Tuesday Wednesday Thursday Friday Saturday Sunday

Surveillance Hours Gate House Hours Availability Hours

0600-2200 0800-2000 2200-0600

Estimated Deliverables

Position Number Days

Surveillance Hours

Gate House Hours

Availability Hours

Waxahachie Creek Park Shift A Summer Season (03 June 2019 – 30 September 2019) 69 1104 828 552

Waxahachie Creek Park Shift A Summer Season Option Year 1 (1 April 2020 – 30 September 2020) 105 1680 1260 840

5. COMPLIANCE: The Contractor is responsible for following procedures and requirements specified in a comprehensive Fort Worth Performance Work Statement, Bardwell Lake Performance Work Statement and Bardwell Lake Gate Attendant Handbook issued by the Lake Office. The contractor may receive performance evaluations as specified by the Lake Manager.

6. GOVERNMENT FURNISHED ITEMS: The government will supply the following materials for use in the gatehouse: forms, maps, brochures, handouts, light bulbs, air condition filters, computer paper, staplers, staples, tape, tape dispensers, dry erase markers, printer, fax and cash register toner/ribbon (as applicable).

7. CONTRACTOR FURNISHED ITEMS: The contractor shall furnish all materials, excluding those furnished by government as specified above, necessary to operate the gatehouse. This list includes, but is not limited to, hi-liters, color markers, notepads, pens, pencils, tape, trash bags, cleaning supplies, restroom supplies and any other items that may be necessary to operate the gatehouse.

8. TECHNICAL EXHIBIT 1

Performance Requirements Summary: The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service for each requirement.

These thresholds are critical to mission success.

Required Services (Tasks)

Performance Standards

Acceptabl e Quality

Levels (Allowabl e Deviation)

Methods of

Surveillance

Incentive (Positive and/or

Negative) (Impact on Contractor Payments)

1. User Fees- Delivery/Inspection of Use Fees

Administer quality control program in accordance with PWS

One written warnings 100% inspection 25% deduction

2. Campsite Reservations

Administer quality control program in accordance with PWS

Two written warnings

Unscheduled inspections

5% deduction

3. Group Shelters

Administer quality control program in accordance with PWS

Two written warnings

Unscheduled inspections

5% deduction

4. Camping Status

Administer quality control program in accordance with PWS

Two written warnings

Unscheduled inspections

5% deduction

5. Park Inspection

Administer quality control program in accordance with PWS

Two written warnings

Unscheduled inspections

5% deduction

6. Visitor Assistance

Administer quality control program in accordance with PWS

Two written warnings

Unscheduled inspections

5% deduction

7. Disturbances

Administer quality control program in accordance with PWS

Two written warnings

Unscheduled inspections

5% deduction

8. Complaints

Administer quality control program in accordance with PWS

Two written warnings

Unscheduled inspections

5% deduction

9. Lost and Found

Administer quality control program in accordance with PWS

Two written warnings

Unscheduled inspections

5% deduction

10. Contractor Identification and Personal Appearance

Administer quality control program in accordance with PWS

Two written warnings

Unscheduled inspections

5% deduction

11. Cooperation with Others

Administer quality control program in accordance with PWS

Two written warnings

Unscheduled inspections

10% deduction

12. Living Area and Gatehouse Maintenance

Administer quality control program in accordance with PWS

Two written warnings

Unscheduled inspections

5% deduction

13. No Soliciting

Administer quality control program in accordance with PWS

Two written warnings

Unscheduled inspections

5% deduction

14. Weapons

Administer quality control program in accordance with PWS

None Unscheduled inspections

Immediate Dismissal

15. Alcohol

Administer quality control program in accordance with PWS

None Unscheduled inspections

Immediate Dismissal

16. Government Property

Administer quality control program in accordance with PWS

Two written warnings

Unscheduled inspections

10% deduction

17. Absenteeism

Administer quality control program in accordance with PWS

Two written warnings

100% inspection or unscheduled

5% deduction

18. Visitors of the Contractor/Gate Attendant

Administer quality control program in accordance with PWS

Two written warnings

Unscheduled inspections

5% deduction

19. Security Bonding

Administer quality control program in accordance with PWS

One written warning

100% inspection 5% (work cannot begin without bond)

20. Physical Security and Key Control

Administer quality control program in accordance with PWS

One written warning

Unscheduled

15% deduction

9. TECHNICAL EXHIBIT 2

Deliverables Schedule:

Deliverable Frequency # of Copies Medium/Format Submit To

Financial Statements

Within one day of completing shifts

Original and two

(2) copies

Hard Copy Lake Office

Deposit Statements

Within one day of completing shift

Original and two

(2) copies

Hard Copy Lake Office

Security Bond Once, prior to beginning work One Hard Copy Lake Office

10. WORK TO BE PERFORMED:

A. USER FEES: The contractor will collect all user fees through the operation of a computer and the Recreation One Stop (R1S), Outdoor Recreation Management System (ORMS) or cash register. Monies, annual day use fee passes, and credit card receipts will be stored in a permanently installed safe provided by the Government or as directed by the Lake Manager. The contractor will create a deposit at the end of their shift for all Financial Sessions, prepare, balance and sign financial paperwork and purchase a certified check or money order for the cash collected. The contractor is responsible to mail the certified check and all customer checks collected, along with a copy of the financial form 6 to R1S. All user fee documents along with a copy of all checks mailed to R1S will be collected from the Gate Attendants at the gatehouse by a Park Ranger or the Gate Attendant Coordinator, or the Gate Attendants may be required to turn in user fee documents to a Park Ranger at the Lake Office.

B. GATE OPERATIONS: Park entrance gates will be closed at 10:00 pm each night and opened at 6:00 am each morning. Between 10:00 pm and 6:00 am, Gate Attendants will allow ingress and egress of individuals who have valid emergencies or who need to deliver emergency messages. Late arrivals will be directed to overflow areas. Gate Attendants shall operate automatic gate arms as required by the Lake Manager. In the event of power failure, Gate Attendants shall secure automatic gate arms in open position and return automatic gate arms to normal operation when power is restored.

C. CAMPING STATUS: The Contractors camping status will match the reservation arrival reports. The Contractor will make sure that the individuals that are on the reservation arrival reports are current and in agreement with R1S, ORMS (Outdoor Recreation Management System) or the ORMS reservation reports. Contractor shall perform the duty of changing campsite status markers in accordance with established policies of the Lake Manager.

D. PARK INSPECTIONS: The Contractor shall patrol entire park a minimum of four (4) times daily in accordance with established policy of the Lake Manager. The Contractor shall inform park visitors and campers of any violation of rules, regulations, and policies in a friendly, informative manner and ask for compliance. The Contractor shall keep a patrol inspection report in a neat and timely manner. The Contractor shall check all restroom lights and guard lights at least once during the hours of darkness each day to insure that they are working properly. The Lake Office will be notified of any guard lights that are inoperative during the first scheduled workday after discovering them inoperative. Water hydrants and water cut-offs will be turned on and off as required by the Lake Manager.

E. GROUP SHELTERS: If group shelters in the park are rented, Gate Attendants will unlock electric panels and entrance gates for the renter. Upon departure of a renter, Gate Attendant will conduct an inspection of the group shelter, barbecue pit and associated items.

Gate Attendant will advise renter if additional cleaning is required. Park Ranger will be notified if renter fails to properly clean group shelter, barbecue pit, or associated items. Gate Attendant will complete required inspection reports and turn in the reports to the Lake Manager or designated representative a minimum of once per week.

F. LOST AND FOUND: The Contractor will maintain a lost and found department in the gatehouse. Any items not picked up after two (2) weeks will be turned in to a Park Ranger. The Contractor will prepare a lost and found report on all lost and found property. The Contractor will insure that proper identification is obtained from individuals before release of any lost and found property.

G. GATEHOUSE and LANDSCAPE MAINATENANCE: The Contractor will maintain the gatehouse, both inside and outside, in a clean, orderly and sanitary condition at all times.

The gatehouse will be thoroughly cleaned at the end of each shift to the Lake Manager or designated representative’s satisfaction to include the following:

1) Toilet facilities

2) Carpet (vacuumed)

3) Floors (swept and mopped)

4) Windows (washed)

5) Entire interior building surfaces (dusted and cleaned if necessary)

6) Outside building and walking surfaces

7) Seventy-five (75) feet of gatehouse will be free of litter

8) All trash cans emptied

9) Water the flowers, trees, and shrubs in the immediate area of the gatehouse and/or trailer site as instructed by lake personnel

Gate Attendants will provide all equipment, tools, supplies and materials necessary to clean the gatehouse. The Government will provide a hose.

H. OTHER REQUIREMENTS: Contractors will complete reports as required by the Lake Manager. The reports may include; but are not limited to: Daily Activity Reports, Inspection Reports, Incident Reports and Lost and Found Reports. Gate Attendants will be required to perform additional duties as required in the Bardwell Lake Gate Attendant Handbook.

The POC is Stephanie Hebert, 972-875-5711 ex.1016