Lake_Appendix_2_PR.pdf

APPENDENCES PERFORMANCE WORK STATEMENT

(PWS) GATE ATTENDANT SERVICES

PROCTOR

LAKE

1. GENERAL: This is a non-personal services contract to provide Gate Attendant services at Proctor Lake.

The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Gate Attendant Services as defined in the SWF District Performance Work Statement, Appendices PWS for Proctor Lake and Gate Attendant Handbook except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2. Scope: Gate Attendant services as described in the Proctor Lake Appendices, Section 1.10, Work is to be performed, and the Fort Worth District Gate Attendant Services PWS.

1.3 Period of Performance: Estimated deliverables for Sowell Creek Park.

Position Number Days

Sowell “A” 1 April 2019 – 30 September 2019

Sowell “B”

1 April 2019 – 30 September 2019

1.4 General Information

1.4.1 Quality Control: No additional items.

1.4.2 Quality Assurance: No additional items.

1.4.3 Government Holidays: No additional items.

1.4.4 Hours of Operation: Contractors will work a four (4) day on / four (4) day off shifts.

Contractor “A” shift will start on 1 April 2019.

Monday thru Thursday, the Contractor on duty will open the park gates at 6:00am but not man the Gatehouse until 10:00 am. The Gatehouse will have at least one team member in the Gatehouse until 10:00pm. Park gates will then be closed. Contractor will then be available to provide emergency entrance to the park between the hours of 10:00 pm and 6:00 am.

Friday thru Sunday, the Contractor on duty open the park gates and man the Gatehouse with at least one team member from 6:00 am until 10:00 pm. Park gates will then be closed. Contractor will then be available to provide emergency entrance to the park between the hours of 10:00 pm and 6:00 am.

Contractor Monday Tuesday Wednesday Thursday Friday Saturday Sunday

Gate House Hours

Availability Hours

1000-2200

2200-1000

0600-2200

2200-0600

1.4.5 Place of Performance: The work to be performed under this contract will be performed at Proctor Lake, Texas.

1.4.5.1 Sowell Creek Park: Located approximately 14 miles northeast of Comanche, Texas following U.S. Highway 377/67 and FM 1476. Facilities include 61 campsites with water and electric hook-ups, 3 restrooms with hot showers, 1 group shelter, 2 day use areas, and two boat ramps.

1.4.6 Type of Contract: No additional items.

1.4.7 Security Requirements:

1.4.7.1 Physical Security: The Contractor shall be responsible for safeguarding all Government equipment, information and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured.

1.4.7.2 Key Control: Government keys provided to the Contractor will be issued and controlled in accordance with IAW AR 190-51 and the U.S. Army Corps of Engineers, Recreation Operations and Maintenance Guidance and Procedures, EC 1130-2-550, Chapter 9 and the USACE Recreation Use Fee Standard Operating Procedure. The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor and team member. The Contractor shall prohibit the opening of locked areas by persons other than the Contractor and team member.

1.4.7.3 Lock Combinations: The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations.

1.4.7.4 Access and General Protection/Security Policy and Procedures: All contractor and all associated sub-contractors employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation/facility access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy.

In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any installation or facility change, the Government may require changes in contractor security matters or processes.

1.4.7.5 For contractors who do not require CAC, but require access to a DoD facility or installation: Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05 / AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative, as NCIC and TSDB are available), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

1.4.7.6 Suspicious Activity Reporting Training (e.g. iWATCH, CorpsWatch, or See Something, Say Something): The contractor and all associated sub-contractors shall receive a brief/training (provided by the RA) on the local suspicious activity reporting program. This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the project manager, security representative or law enforcement entity. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR NLT 5 calendar days after the completion of the training.

1.4.7.7 E-Verify Verification of Eligibility. The Contractor must use the U.S.

Department of Homeland Security E-Verify Program (http://www.uscis.gov/e-verify) website to meet the established employment eligibility requirements. The Vendor must ensure that the Candidate has two valid forms of Government issued identification prior to enrollment to ensure the correct information is entered into the E-verify system. An initial list of verified/eligible Candidates must be provided to the Lake Manager no later than 3 business days after the initial contract award. When contacts are with individuals, the individual will be required to complete a Form I-9, Employment Eligibility Verification, with the designated Government representative. This form will be provided to the Contracting Officer and shall become part of the official contract file.

1.4.8 Special Qualifications: Not applicable.

1.4.9 Pre-Work Conference: Successful bidders will be required to attend a pre-work conference to be held at a date and time specified by the Lake Manager. It is the successful bidder’s responsibility to contact the lake office for pre-work conference time and date prior to the start of the contract. Training session will be held as scheduled with the gate attendant coordinator. Gate Attendants will not receive any separate payment for attending the pre-work conference. During this time successful bidder will bring an original copy of a current security bond to be left at the Lake Office. Gate Attendants shall attend additional training sessions as required by the Lake Manager during the contract on a regularly scheduled workday.

1.4.10 Contracting Officer Representative (COR): Not required per FAR PGI 201-602-2.

1.4.11 Contractor Key Personnel: Not applicable.

1.4.12 Identification of Contractor Employees: Not applicable.

1.4.13 Contractor Travel: Not applicable.

1.4.14 Data Rights: Not applicable

1.4.15 Organizational Conflict of Interest: Not applicable.

1.5. GOVERNMENT-FURNISHED ITEMS AND SERVICES:

1.5.1 Facilities: No additional items

1.5.2 Equipment: The Government will provide computer, computer monitors, printers, telephone and radio communication equipment.

1.5.3 Materials: The Government will provide in the gate house forms, maps, brochures, handouts, light bulbs, air condition filters, computer paper, staplers, staples, china markers, water hose and sprinklers. The Government will also supply the Fort Worth District Use Fee Program SOP, and the Proctor Lake Gate Attendant Handbook.

1.6 CONTRACTOR-FURNISHED ITEMS AND RESPONSIBILITIES:

1.6.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 1.5 of this PWS.

1.6.2 Equipment: The Contractor shall provide a transportation vehicle, which can be operated independently of the RV free of leaks and in good mechanical condition for use in performing the requirements of the contract. Minimum state required liability insurance must be carried. Proof of liability insurance will be submitted to the Lake Manager prior to work start date

1.6.3. Materials: The Contractor shall furnish all materials, excluding those furnished by Government as specified above needed to operate the gatehouse. This list includes, but is not limited to trash bags, cleaning supplies, restroom supplies and any other items that may be necessary to operate the gatehouse.

1.6.3.1 In the performance of this contract, the Contractor shall make maximum use of products containing recovered materials that are EPA-designated items unless the product cannot be acquired;

(1) Competitively within a timeframe providing for compliance with the contract performance schedule;

(2) Meeting contract performance requirements; or

(3) At a reasonable price.

Information about this requirement is available at EPA’s Comprehensive Procurement Guidelines web site, https://www.epa.gov/smm/comprehensive-procurement-guideline-cpg-program . The list of EPA-designated items is also available at https://www.epa.gov/smm/comprehensive-procurement-guideline-cpg-program#products, items may include, but are not limited to the following products used on-site in execution of this contract.

• Two ply toilet tissue

• Trash can liners

• Bio based content cleaners, solvents, detergents and disinfectants.

1.6.3.2 As required by the Resource Conservation and Recovery Act of 1976 (42 U.S.C. 6962(c)(3)(A)(i)), the offeror certifies, by signing this offer, that the percentage of recovered materials content for EPA-designated items to be delivered or used in the performance of the contract will be at least the amount required by the applicable contract specifications or other contractual requirements.

1.6.3.3 References

• FAR Provision 52.223-1 – Biobased Product Certification

• FAR Clause 52.223-2 – Affirmative Procurement of Biobased Products

Under Service and Construction Contracts

• FAR Provision 52.223-4 – Recovered Material Certification

• FAR Clause 52.223-9 – Estimate of Percentage of Recovered Material Content for EPA-Designated Items

• FAR Clause 52.223-17 – Affirmative Procurement of EPA-Designated Items in Service and Construction Contracts

1.6.4. Personnel: Minimum of two (2) person team over 21 years of age shall remain in the park during the entire work shift as specified by the Lake Manager.

1.7 CONTRACTOR MANAGEMENT REPORTING (CMR): Not applicable.

1.8 APPLICABLE PUBLICATIONS (CURRENT EDITIONS):

The Contractor must abide by all applicable State, Federal and Local Laws and regulations, publications, manuals, and local policies and procedures, including the Corps of Engineers Safety and Health Requirements Manual, EM 385-1-1, the Fort Worth District Use Fee Program SOP, and the Proctor Lake Office Gate Attendant Handbook.

1.9 Attachment/Technical Exhibit List:

Attachment 1/Technical Exhibit 1 – Performance Requirements Summary.

TECHNICAL EXHIBIT 1

Performance Requirements Summary: The contractor service requirements are summarized into performance objectives that relate directly to mission essential items.

The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Required Services (Tasks)

Performance Standards

Acceptable Quality Levels

(Allowable Deviation)

Methods of

Surveillance

Incentive (Positive and/or Negative)

(Impact on Contractor Payments)

1. User Fees- Delivery/Inspection of Use Fees

Administer quality control program in accordance with

PWS

One written warnings 100% inspection 25% deduction

2. Campsite Reservations

Administer quality control program in accordance with

PWS

Two written warnings

Unscheduled inspections 5% deduction

3. Group Shelters

Administer quality control program in accordance with

PWS

Two written warnings

Unscheduled inspections 5% deduction

4. Camping Status

Administer quality control program in accordance with

PWS

Two written warnings

Unscheduled inspections 5% deduction

5. Park Inspection

Administer quality control program in accordance with

PWS

Two written warnings

Unscheduled inspections 5% deduction

6. Visitor Assistance

Administer quality control program in accordance with

PWS

Two written warnings

Unscheduled inspections 5% deduction

7. Disturbances

Administer quality control program in accordance with

PWS

Two written warnings

Unscheduled inspections 5% deduction

8. Complaints

Administer quality control program in accordance with

PWS

Two written warnings

Unscheduled inspections 5% deduction

9. Lost and Found

Administer quality control program in accordance with

PWS

Two written warnings

Unscheduled inspections 5% deduction

10. Contractor Identification and Personal Appearance

Administer quality control program in accordance with

PWS

Two written warnings

Unscheduled inspections 5% deduction

11. Cooperation with Others

Administer quality control program in accordance with

PWS

Two written warnings

Unscheduled inspections 10% deduction

12. Living Area and Gatehouse Maintenance

Administer quality control program in accordance with

PWS

Two written warnings

Unscheduled inspections 5% deduction

13. No Soliciting

Administer quality control program in accordance with

PWS

Two written warnings

Unscheduled inspections 5% deduction

14. Weapons

Administer quality control program in accordance with

PWS

One written warning

Unscheduled inspections 5% deduction

15. Alcohol

Administer quality control program in accordance with

PWS

One written warning

Unscheduled inspections 15% deduction

16. Government Property

Administer quality control program in accordance with

PWS

Two written warnings

Unscheduled inspections 10% deduction

17. Absenteeism

Administer quality control program in accordance with

PWS

Two written warnings

100% inspection or unscheduled inspections

5% deduction

18. Visitors of the Contractor/Gate Attendant

Administer quality control program in accordance with

PWS

Two written warnings

Unscheduled inspections 5% deduction

19. Security Bonding

Administer quality control program in accordance with

PWS

One written warning 100% inspection 5% (work cannot begin without bond)

20. Physical Security and Key Control

Administer quality control program in accordance with

PWS

One written warning

Unscheduled inspections 15% deduction

1.9.2 Technical Exhibit 2 – Deliverables Schedule

TECHNICAL

EXHIBIT 2

DELIVERABLES

SCHEDULE

Deliverable Frequency # of Copies Medium/Format Submit To

Daily Report Within one day of completing shift

1 original

Hard Copy

Lake Office

Financial Statements Within one day of completing shifts

Deposit Statements Within one day of completing shift

1.10 Safety: No additional Items.

1.11 Work to be Performed: Additional Items as described below:

TASK 1. User Fees: No additional items.

(a) User Fee Collection: The contractor will collect all user fees in accordance with the Fort Worth District Use Fee Program SOP. User fees will be collected through the operation of a computer and the National Recreation Reservation System (NRRS), Outdoor Recreation Management System (ORMS), cash register or User Fee Permit Books. Monies, fee books, annual day use fee passes, credit vouchers, credit card receipts, America the Beautiful Senior Pass, America the Beautiful Access Pass and other America the Beautiful passes, and user fee permits will be stored in a permanently installed vault or safe provided by the Government, or as directed by the Lake Manager. The Contractor is then required to purchase a money order for the amount of the User Fees collected. The Gate Attendants are required to turn in the money order and the user fee documents to a Park Ranger at the Lake Office.

(b) Audits and Fee Security: No additional items.

(c) Cash on Hand: Contractors will be required to start the day with one hundred dollars to be used for change.

TASK 2. Campsite Reservations: No additional items.

TASK 3. Group Shelters: If group/screen shelters in the park are rented, Gate Attendants will unlock electric panels and entrance gates for the renter. Upon departure of a renter, Gate Attendant will conduct an inspection of the group/screen shelter, barbecue pit and associated items. Gate Attendant will advise renter if additional cleaning is required. Park Ranger will be notified if renter fails to properly clean group/screen shelter, barbecue pit, or associated items. Gate Attendant will complete required inspection reports and turn in the reports to the Lake Manager or designated representative a minimum of once per week.

TASK 4. Camping Status: The Contractor’s camping status will match the reservation arrival reports.

The Contractor will make sure that the campers who are listed on the reservation arrival reports are current and are in agreement with NRRS, ORMS (Outdoor Recreation Management System) or the ORMS reservation reports. Contractor shall perform the duty of changing campsite status markers in accordance with established policies of the Lake Manager. In the event all electrical and/or non-electrical campsites are occupied, Contractor will maintain a waiting list and notify those individuals, in order of placement on the waiting lists, whenever a campsite becomes vacant.

TASK 5. Park Inspection: Gate attendants will make a minimum of three (3) park inspections each workday. Additional inspections may be required to check on visitor complaints, deliver messages, and check park status. The Contractor shall inform park visitors and campers of any violation of rules, regulations, and policies in a friendly, informative manner and ask for compliance.

TASK 6. Visitor Assistance: No additional items.

TASK 7. Disturbances: No additional items.

TASK 8. Complaints: No additional items.

TASK 9. Lost and Found: The Contractor will maintain a lost and found department in the gatehouse.

Any items not picked up after two (2) weeks will be turned in to a Park Ranger. The Contractor will prepare a lost and found report on all lost and found property. The Contractor will ensure that proper identification is obtained from individuals before release of any lost and found property.

TASK 10. Image, Personal Appearance and Dress: Contractors may be required to dress to a standard that will be determined by the Lake Manager. If required to dress to a standard, uniform attire will be provided by the Lake Office.

TASK 11. Cooperation with Others: No additional items.

TASK 12. Living Area and Gatehouse Maintenance:

(a) Trailer Area Maintenance: Gate attendant campsite shall be kept clean and maintained by the contract gate attendant to a perimeter of 30 feet surrounding the campsite.

(b) Pets: No additional items.

(c) Excessive Personal Items: No additional items.

(d) Smoking: No additional items.

(e) Gatehouse Maintenance: The Contractor will maintain the gatehouse, both inside and outside, in a clean, orderly and sanitary condition at all times. The gatehouse will be thoroughly cleaned at the end of each shift to the Lake Manager or designated representative’s satisfaction to include the following: toilet facilities, carpet (vacuumed), hard floors (swept and mopped), windows, entire interior building surfaces (dusted and cleaned if necessary) and litter free outside building and walking surfaces for seventy-five (75) feet perimeter of gatehouse. Gate Attendants will provide all equipment, tools, supplies, and materials necessary to clean the gatehouse. Gate Attendant shall water the lawn, flowers, trees, and shrubs in the immediate area of the gatehouse and/or trailer site as instructed by lake personnel. The Government will provide hose and sprinklers.

(f) Trash Removal: No additional items.

(g) Living Quarters Security: No additional items.

TASK 13. No Soliciting: No additional items.

TASK 14. Weapons: No additional items.

TASK 15. Alcohol: No additional items.

TASK 16. Government Property: No additional items.

TASK 17. Absenteeism: No additional items.

TASK 18. Visitors of the Contractor/Gate Attendant: No additional items.

TASK 19. Security Bonding: No additional items.

TASK 20. Physical Security and Key Control: No additional items.

1.12 GENERAL LIABILITY AND OTHER INSURANCE: No additional items.

1.13 DAMAGE RESPONSIBILITY: No additional items.

1.14 LIABILITY: No additional items.

1.15 PERMITS/COMPLIANCE: No additional items.

1.16 COMMUNICATIONS EQUIPMENT: No additional items

1.17 PAYMENT FOR SERVICES: The Contractor shall provide an invoice for payment to the Lake Manager after the last day worked each month.

1.18 TERMINATION. No additional items.

1.19 DUTY OF CONTRACTOR TO FINISH CONTRACT: No additional items.

1.20 OTHER REQUIREMENTS: Gate Attendant teams will consist of a minimum of a two (2) person team and all team member must be at least 21 years of age. A minimum of one of the two person team will man the gatehouse during duty hours. During times of high usage as determined by the lake manager or his representative, both members of the contracting team are required to be in the gatehouse to provide prompt customer service. Customer waiting time will be kept as short as possible. Some parks have different schedules.