Technical Exhibit - E - Customer Complaint Record.xlsx

The provided file is a Technical Exhibit template for a Customer Complaint Record, which appears to be an administrative document for tracking and documenting customer complaints within a federal contract. The template includes fields for capturing detailed complaint information such as date, time, organizational unit, contact details, complaint description, contractor perspective, actions taken, validation, contract reference, and signature lines for both the contractor and Contracting Officer's Representative (COR).

The related federal contract opportunity is a Small Business Set-Aside solicitation (W9124C-25-R-A0001) issued by the Mission and Installation Contracting Command at Fort Jackson, SC, seeking a personal service contract for laundry and linen services. The contract will provide laundering and pressing services for fabrics, textiles, garments, linens, and Organizational Clothing and Individual Equipment (OCIE) for Active and Reserve Components. The procurement is classified under NAICS code 812320 with a $8M size standard, and will be awarded as a Firm Fixed-Price (FFP) contract. The anticipated performance period is from 11 September 2025 through 10 September 2030, consisting of a one-year base contract and four optional one-year periods, with a phase-in period from 11 August through 10 September 2025. Offers are due by 12:00 PM on 14 August 2025, and all potential sources must have a DUNS number and be registered in the System for Award Management (SAM).