I.A.07_Attachment__12_QASP_Demo_06June2017.pdf

Masonry/Concrete Building Demolitions

FE 16097-6J

Quality Assurance Surveillance Plan

(QASP)

(Enter Contract Start Date)

TABLE OF CONTENTS

1. Overview

2. Description of Services

3. Roles and Responsibilities

4. Contract Quality Requirements

5. Government Surveillance

6. Non-Conforming Performance

7. Data Analysis

8. Acceptance of Services

9. Monthly COR Activity Report

10. Contractor Manpower Reporting (CMR)

11. Contractor Performance Assessment Reporting System (CPARS)

12. Quality Assurance Surveillance File

13. Record Retention

14. QASP Changes

Attachment 1 – Performance Requirements Summary (PRS)

Attachment 2 – Inspection Checklist(s)

Attachment 3 – Contract Discrepancy Report, DA Form 5479

Attachment 4 – COR Monthly Report

1. OVERVIEW

1.1 Purpose. The purpose of this plan is to identify the methods and procedures the Government will use to ensure it receives the services and/or products under this contract as identified in the

Performance Work Statement (PWS). The QASP provides a systematic method to evaluate the services the Contractor is required to furnish. If no surveillance is performed, then the

Government accepts the service as is. This plan will enable other qualified and authorized government employees to perform surveillance should the need arise. This QASP also provides the basis for determining what action(s) will be recommended to the Contracting Officer (KO) for deficient contractor performance and payment.

1.2 Intent. The intent of this plan is to hold the Contractor accountable for quality control and to encourage the contractor to take appropriate steps to control and improve quality. The

Contractor is responsible to develop a Quality Control system to ensure they meet and/or exceed the required thresholds of service as outlined in the contract. The Government intends to perform surveillance on this contract in accordance with this Quality Assurance Surveillance

Plan (QASP), but reserves the right to monitor the contract in any manner necessary, at any times necessary, and at all places necessary to ensure that the rendered services conform to contract requirements. The Government reserves the right to perform quality assurance at the subcontract level and perform quality assurance at the contractor's place of business, if applicable. Non-conforming services discovered with subcontractors will be addressed with the prime contractor for resolution.

2. DESCRIPTION OF SERVICES

2.1 Scope of Work. The Contractor shall demolish multi-story, Masonry Type Structures in accordance with this PWS, utilizing government accepted industry standards and practices, where practical

2.2 Contract. This is a Requirements Contract for the Building Demolition Project. See FAR

16.503

3. ROLES AND RESPONSIBILITIES.

Contracting Officer (KO) - A person appointed with the authority to enter into, administer and terminate contracts on behalf of the Government. The KO is the only person who can legally commit the Government and modify the contract/order. The KO is the final authority for determining the adequacy of the Contractor’s performance. KO decisions arising under or relating to the contact are final.

Assigned Contracting Officer: Brad Davis

Telephone Number: 270-798-7200

Email Address: Bradford.a.davis.civ@mail.mil

Contracting Officer’s Representative (COR) – An individual designated in writing by the KO to perform specific technical and administrative functions within the scope and limitations of their written appointment (e.g., surveillance of Contractor’s performance, accept services). The

COR is not empowered to make any contractual commitments or authorize any changes to the order/contract or in any way obligate additional funds by the Government; such authority rests solely with the KO.

Assigned Contracting Officer’s Representative (COR): XXXXXXX

Telephone Number: 270-xxx-xxxx

Email Address: XXXXXX.civ@mail.mil

Contract Specialist (ACO) –The person assigned by the KO to perform the day-to-day administrative functions of the contract. This is the person the COR will interact with the most.

Assigned Contract Specialist: SSG Kennison

Telephone: 270-798-6196

Email Address: patrick.v.kennison.mil@mail.mil

4. CONTRACT QUALITY REQUIREMENTS. The Contractor is responsible for the management and quality control necessary to perform the required services. This QASP provides for the Government’s oversight of the Contractor’s quality control efforts to assure timely, responsive services are provided IAW the Contract/Order. The contractor is responsible for management and quality control actions to meet the terms of the contract. The role of the

Government is to perform quality assurance to ensure contract standards are achieved.

4.1. Quality Control Program. The Contractor's Quality Control Program requirements are defined in the PWS. The Contractor should develop, maintain, enforce and document a Quality

Control Plan (QCP) that complies with the requirements of this contract. It should outline how they will ensure the Government receives all the services required by the contract at the specified quality level. Review the QCP thoroughly and use it to plan and conduct your surveillance.

4.2. Government Quality Assurance. This QASP is based on the premise that the contractor, not the government, is responsible for management and quality control actions to meet the terms and conditions of the contract. The role of the Government is to perform quality assurance to ensure contract standards are achieved and that the contractor’s quality system is working. The

Government recognizes that the Contractor is not a perfect manager and that unforeseen and uncontrollable problems do occur. Good management and use of an adequate quality control plan will allow the Contractor to provide the required services.

5. GOVERNMENT SURVIELLANCE

See FAR 37.603, 37.604, 46.102 and 46.401

5.1. Methods of Surveillance used include but are not limited to:

• Periodic Inspection - Contractor is required to demolish masonry buildings and recover the site to the standards as prescribed in the contract. Generally, the Government will rely on the Contractor’s Quality Control system to ensure that services conform to contract quality requirements before they are tendered to the Government for acceptance.

The COR will evaluate Contractor performance on a regular basis. Evaluation will be based on the contractor’s submitted Daily Completion Reports. COR has the authority to inspect all areas in the contract to assure that the quality standards are maintained.

• Customer Feedback – Customer feedback or complaints will be received by the

Government Quality Assurance (QA), and valid complaints will be passed to the contractor’s Quality Control Inspector (QCI) for correction.

5.2. Monthly Surveillance Schedule. The COR will develop a monthly schedule of surveillance. The surveillance outlined in the schedule will be as detailed and in-depth as necessary to provide the Government with the objective quality evidence required to support acceptance of the services provided by the Contractor. It will identify the method of surveillance, the date of inspection, place of inspection, activity to be monitored, and who will conduct the surveillance. Dates and times can be altered without a formal change to the schedule as long as all inspections are performed. The monthly schedule will be completed no later than seven calendar days prior to the beginning of the period it covers and uploaded into the COR

VCE/CORT online tool ( https://wawf.eb.mil ).

5.3. Inspection instructions/checklists. The inspection instructions/checklists explain how to perform the inspection, what observations should be made, and the specific details of what is acceptable performance. Completed checklists will be uploaded into the COR VCE/CORT online tool ( https://wawf.eb.mil ).

5.4. Documentation of Inspections. All inspections/observations will be documented and will include as a minimum date and time, who performed the inspection, what was inspected, to what standard and the results. Successful or exceptional performance will be documented as well as deficiencies in Contractor performance. These documents will become the official record of the

Contractor's performance, providing future reference, audit, and proof of inspection and past performance documentation. It is important to remember that this documentation may be used as evidence in a court of law.

5.5. Combating Trafficking in Persons (CTIP). The COR will be vigilant in the visual observation of any signs of employer to employee abuse or coercion on the contractors part that may indicate the practice of Trafficking in Persons. Any suspicious activity will be immediately reported to the Contracting Officer.

5.5.1. To conduct surveillance of CTIP the COR will:

5.5.1.1. Will routinely monitor the contractor's performance regarding trafficking in persons.

https://wawf.eb.mil/

5.5.1.2. Report any observations or indications of CTIP immediately to the contracting officer before interacting with the contractor.

5.5.1.3. Document all observations or indications non-compliance.

6. NON-CONFORMING PERFORMANCE. You will notify the Contractor, in person, each time an unacceptable observation has been recorded and ask the Contractor to correct the problem or re-accomplish the service. All valid non-conformances observed by the

Government will be documented! Record the contract requirement, the specific deficiency, the date and time it was discovered, and have the Contractor initial the entry. Give the Contractor a reasonable suspense date to correct the deficiency. If the Contractor cannot correct the deficiency within the specified time, notify the KO.

6.1. Customer Feedback. For customer feedback or complaints it is recommended that the

Customer Complaint Record DA Form 5477 http://armypubs.army.mil/eforms/pdf/A5477.PDF be used. However customer feedback can be in any form, verbal or written but no matter the format the COR will maintain a record of the feedback, positive or negative.

If immediate response to a complaint is required, the COR will provide the response to the requester as soon as practical.

The COR will conduct an investigation to determine the validity of any negative comments received.

If the negative comment is determined not to be valid, if possible, the COR will inform customer of the reason(s) as soon as practical.

For validated negative comments that are true contractual non-conformances see paragraph 6.

If this non-conformance is a more serious (systemic in nature) deficiency or recurring deficiency that could indicate a trend the COR should see paragraph 6.2.

The COR will follow up with the customer of the corrective action taken by the contractor, if applicable.

6.2. Contract Deficiency Reports. The COR will report more serious (systemic in nature) deficiencies or recurring deficiencies that could indicate a trend by using the DA Form 5479-R, Contract Discrepancy Report http://armypubs.army.mil/eforms/pdf/A5479.PDF . The Contract

Discrepancy Report will state the Contract Requirement, the specific contract reference and the specific violation (s) to the requirement. The COR will forward copies of Contract Discrepancy

Reports to the KO within one working day. The KO will notify the Contractor and request corrective action to the specific non-conformance, identification of the root cause and corrective action for the root cause with a required suspense date. The KO may require the Contractor to re-perform any services that do not meet contract requirements at no additional cost to the

Government. The Contractor will return a copy of the completed and signed DA Form 5479-R along with their Corrective Action Plan (CAP) to the KO for review, approval and inclusion in http://armypubs.army.mil/eforms/pdf/A5477.PDF http://armypubs.army.mil/eforms/pdf/A5479.PDF the contract/order file. The KO should include the COR in the review of the CAP and re-inspection of services that were found deficient to ensure the CAP included adequate root cause analysis, corrective action for the root cause and that it was accomplished in the timeframe agreed upon. The KO and COR will not consider the CDR closed until all deficiencies have been corrected and all agreed upon actions of the CAP have been completed. Contractor’s failure to follow through and complete corrective actions will be reported immediately to the KO for further action. (Note: if the COR has to repeatedly perform re-inspection there could be a

Government re-inspection cost which could be recovered from the Contractor). The COR will also follow-up after the Contractor has completed the corrective action to ensure that the

Contractor’s corrective action was sufficient to preclude recurrence.

6.2.1. All government discovered contractor non-conformances shall be documented at the time of discovery. Documentation will, at a minimum, include the contract and order number, reference to the specific contract requirement, the specific deficiency to the requirement, where it was discovered, the date and time it was discovered, focal point for the contractor who was notified and suspense date for contractor response. Non-conformances shall be classified in one of three categories: level I (Minor), level II (Major) or level III (Critical). Written CDRs will be accomplished using the DA Form 5479 CONTRACT DISCREPANCY REPORT http://armypubs.army.mil/eforms/pureedge/A5479.xfdl. This report will be uploaded to

VCE/CORT online tool at https://wawf.eb.mil .

6.2.1.1. Level I (Minor) nonconformance is defined as a nonconformance that is not likely to materially reduce the usability of the supplies or services for their intended purpose, or is a departure from established standards having little bearing on the effective use or operation of the supplies or services. Minor nonconformance usually can be corrected on the spot, where no further corrective action (CA) response is necessary, and can be issued to the contractor either through a verbal or written Contract Discrepancy Report (CDR). However, even verbal CDR(s) are still required to be documented by the government. Verbal Level I CDRs may be issued directly to the appropriate level of contractor management by the Contracting Officer's

Representative (COR) if the Contracting Officer (KO) included this in the COR's designation letter. CORs are designated the authority to issue verbal level I CDRs, the CORs will notify the

KO when the CDR is issued and document those CDRs in their monthly reports. Written CDRs will be signed and issued by the KO.

6.2.1.2. Level II (Major) nonconformance is defined as a nonconformance, other than critical, that is likely to result in failure of the supplies or services, or to materially reduce the usability of the supplies or services for their intended purpose. Deficiencies that are recurring (a number of level I nonconformance documented by the government) or for a non-responsive contractor indicating a trend or failure of the contractor's quality control can also be classified as a level II

CDR. MICC KO will issue all level II CDRs in writing to the appropriate contractor management level in order to emphasize the seriousness of contractor's failure to comply with requirements and the possible contractual remedies for failing to take appropriate CA. The written CDR shall require the contractor to develop a Corrective Action Plan (CAP) which identifies the root cause, CA for the root cause, CA for the specific nonconformance and the date the CA will be completed.

http://armypubs.army.mil/eforms/pureedge/A5479.xfdl

6.2.1.3. Level III (Critical) nonconformance is defined as a nonconformance that is likely to result in hazardous or unsafe conditions for individuals using, maintaining, or depending upon the supplies or services; is likely to prevent performance of a vital agency mission; is for a repeated or uncorrected level II CDR; or is for a non-responsive contractor to a level II CDR.

Critical nonconformance's shall result in the issuance of a written CDR to the contractor requiring the development of a CAP by the contractor which identifies the root cause, CA for the root cause, CA for the specific nonconformance and the date the CAs will be complete. The

MICC contracting office director or deputy director will issue all level III CDRs to contractor senior management in order to emphasize the seriousness of contractor's failure to comply with requirements and the possible contractual remedies for failing to take appropriate CA.

7. DATA ANALYSIS. Perform and document analysis of the data you have gathered monthly and, if indicated, make adjustments to your surveillance schedule. Look for and document trends in performance which may indicate shifts in performance risk. Data can be based on government observations or contractor observations. Negative trends noted using government observations could result in issuing contractor a Contract Deficiency Report (CDR). Trends noted using contractor data, i.e. contractor quality control reports, etc., should never result in a CDR unless the contractor is not addressing the negative trend. Document your data analysis in your monthly

COR Activity Report.

8. ACCEPTANCE OF SERVICES. When all services have been deemed acceptable and there is documented objective quality evidence to support acceptable performance, accept the services provided and authorize payment. This is done by approving the Contractor’s invoice in Wide

Area Workflow https://wawf.eb.mil/.

9. MONTHLY COR ACTIVITY REPORT. Upload a brief monthly activity report to the

VCE-CORT online tool at https://wawf.eb.mil. The report will include a summary of inspections performed with results, summary of any customer complaints with analysis, summary of contract discrepancies, results of data analysis (Risk), recommended adjustments to surveillance, invoices accepted, next month’s surveillance schedule and anything else pertinent to that month’s contract surveillance. Attached report included or can use the smart form that is provided online at https://wawf.eb.mil in VCE/CORT tool online.

10. CONTRACTOR MANPOWER REPORTING (CMR). As the COR, you must fill in required information and verify the contactor has complied with CMR requirements. Reporting is for the 12 month period ending Sept. 30th of each FY. The contractor must complete this NLT

31 Oct of each FY. The online site at https://cmra.army.mil has complete instructions.

11. CONTRACTOR PERFORMANCE ASSESSMENT REPORTING SYSTEM (CPARS)

Documented surveillance data IAW this QASP will be used as objective data to support CPARS ratings. CPARS will be accomplished annually or at the end of a Task Order whichever occurs first. You will complete and return a form, provided by the KO, to accomplish this requirement.

12. QUALITY ASSURANCE SURVEILLANCE FILE. The official COR Quality Assurance

Surveillance File will be maintained in the on-line COR Management Tool https://wawf.eb.mil https://wawf.eb.mil/ https://wawf.eb.mil/ https://wawf.eb.mil/ https://cmra.army.mil/ per ACC PAM 70-1. The Quality Assurance, or COR Surveillance file shall contain the following as applicable:

a. Copy of the COR designation letter from the KO, any changes to that letter, and any termination letters.

b. Training Certifications for COR and refresher training.

c. Copy of the contract and all contract modifications.

d. Copy of the applicable Quality Assurance Surveillance Plan (QASP).

e. Copy of the contractor’s Quality Control Plan (QCP)

f. All correspondence initiated by authorized representatives (contractor or government) concerning performance of the contract.

g. Names, position titles and contact information of all key personnel assigned to this contract both government and contractor.

h. Monthly surveillance schedules.

i. Surveillance Checklists

j. Records of all inspections performed and the results.

k. Customer Feedback.

l. Memoranda for record of minutes of any meeting, telephone conversations and discussions with the contractor or others pertaining to the contract or contract performance.

m. Documentation pertaining to acceptance of services, reports or data

12.1. Records that are too bulky or simply impractical to upload into the VCE/CORT online

Tool will be maintained in the COR office. A letter or memo will be uploaded to the VCE/CORT online tool, in the “Miscellaneous Documents” section, identifying the records and describing where they are physically located.

13. RECORD RETENTION. All records pertaining to this contract will be maintained online or in an identified location and provided to the KO at the conclusion of the contract.

14. QASP CHANGES. This QASP is a living document and, as such, will be evaluated regularly and changed as needed. Submit recommended changes to the KO for approval.

Attachment 1 – Performance Requirements Summary (PRS)

Required Services

(Tasks) Performance

Standard

Acceptable Quality Level

Method of Surveillance

Remedy

# 1 The contractor shall comply with the Waste Management Plan

IAW PWS Para 3.1.3,the Contractor will comply with the established Waste

Management Plan

Proper Segregation of

Materials. No more than 2 uncorrected deficiencies per building

Periodic:

based on

Contractor’s submitted

Daily Reports for completed areas

Correction of deficiencies within 24 hours of notification or Unsatisfactory Performance may be annotated for not meeting

AQL.

#2 Contractor shall comply with debris segregation

IAW PWS Para

3.3.3 and all subsections.

Contractor shall segregate and dispose of debris, trash, and waste.

Successful completion of segregation (Per contractor’s Daily Reports.)

No more than 2 uncorrected deficiencies per building.

Periodic:

based on

Contractor’s submitted

Daily Reports for completed areas

Correction of deficiencies within 24 hours of notification or Unsatisfactory Performance may be annotated for not meeting

AQL

#3 Contractor shall comply with installation standards for hauling and policing of demolition work site

IAW PWS Para

3.3.5 and all subsections.

Contractor shall ensure trash does not blow from work site and that trash is not blowing out of trucks.

Successful completion of trash, debris, waste removal.

(Per contractor’s Daily Reports.)

No more than 1 deficiency per building.

Contractor’s submitted

Daily Reports for completed areas

Correction of deficiencies within same day of notification or Unsatisfactory Performance may be annotated for not meeting AQL

#4 Contractor shall repair the demolition site and stabilize it with compacted and graded dirt and site shall be seeded – either hydro-seed or drill seeded

IAW PWS Para

3.4 and all subsections.

Successful completion is a demolition site that is land shaped to flow rain water, is seeded and no ruts or shallow ponds of standing water

Contractor’s submitted Daily Reports for completed areas

Correction of deficiencies within 24 hours of notification or Unsatisfactory Performance may be annotated for not meeting AQL

Note: Government surveillance of contractor performance is not limited to the Performance Objectives as outlined in this PRS. The government reserves the right to conduct compliance surveillance of any contractual requirement of this acquisition.

Attachment 2 - Inspection Checklist(s)

1. Contract Number:

2. DO#:

3. Contractor:

4. BLDG Demolition Inspected:

5. Date of Contractor’s

Report

6. Date of Inspection

7. Inspector (Printed Name)

8. Cycle #: 9. PoP:

10. General Description of Area Inspected: Bldg., Intersection, etc., per Contractor’s Daily Report:

Performance Criteria: Note deficiencies needing correction. (Refer to PWS Part 5 and subsections)

11. HAZMAT: Contractor is complying with the Installation Waste Management Plan

12. Demolition: Contractor is segregating types of debris for transport to C&D landfill, Bi-County landfill, DRMO, and

Salvage.

13. Debris Removal: Debris shall be policed each day to ensure trash does not blow from the demolition site. Trucks are properly tarped

14. Repair Damaged Area: Clean vehicle traffic entry/exit road daily to minimize debris and mud on roads and sidewalks. Protect trees, shrubs, utilities, grassed areas, fence lines, etc that are defined to remain in place when demolition project is finished. Bare dirt is either hydro-seeded or drill seeded.

15. Signature of the Government Inspector:

16. Correction Details: Correction of deficiencies is required within 24 hours of notification. Contractor shall submit completed correction report to the COR as per the PWS.

Attachment 3 – Contract Discrepancy Report, DA Form 5479

CONTRACT DISCREPANCY REPORT

For use of this form, see DA PAM 5-20; the proponent agency is ACSIM.

1. CONTRACT NUMBER

2. TO: (Contractor and Manager Name) 3. FROM: (Name of QAE)

DATES

PREPARED ORAL NOTIFICATION RETURNED BY CONTRACTOR ACTION COMPLETE

4. DISCREPANCY OR PROBLEM (Describe in Detail: Include reference in PWS / Directive: Attach continuation sheet if necessary.)

5. SIGNATURE OF CONTRACTING OFFICER

6. TO: (Contracting Officer) 7. FROM: (Contractor)

8. CONTRACTOR RESPONSE AS TO CAUSE, CORRECTIVE ACTION AND ACTIONS TO PREVENT RECURRENCE. ATTACH CONTINUATION SHEET IF NECESSARY. (Cite applicable Q.A. program procedures or new A.W. procedures.)

9. SIGNATURE OF CONTRACTOR REPRESENTATIVE 10. DATE

11. GOVERNMENT EVALUATION (Acceptance, partial acceptance, rejection: attach continuation sheet if necessary)

12. GOVERNMENT ACTIONS (Payment deduction, cure notice, show cause, other.)

CLOSE OUT

CONTRACTOR

NOTIFIED

NAME AND TITLE SIGNATURE DATE

QAE

CONTRACTING

OFFICER

Attachment 4 – COR Monthly Report