Technical_Exhibit_5_-_Sample_Weekly_CAC_Report.pdf

Technical Exhibit 5

Weekly Reporting Template

Site ID/POC:

DATE:

1) Version of Software:

2) Weekly Report Period (Day/Month/Year):

3) # of workstations:

4) Total # of Teslins:

5) Sponsors:

6) Family Members:

7) # of CACs issued w/ all certificates:

8) # of CACs issued with only ID certificates:

9) # CACs issued without certificates:

10) Average Processing (including encoding) times for CAC issuance:

11) # CACs with chip updates/pin resets (not DEERS updates):

12) Average Processing times for updates:

13) Number of failed CACs with reason for failure (B-N Codes only):

14) Problems encountered:

15) Number of returned CACs to DMDC:

16) Customer Complaints: IAW PWS 1.6.6., are there any customer complaints received this week? Have these complaints been reported to the COR within one workday after receipt of the complaints? If complaint has been reported, is there a COR approved schedule and completion date to resolve the issues in the complaint?

Questions/Comments:

If you are having any system problems, please report them to the DEERS/RAPIDS Assistance Center at 1-800- 3RAPIDS and if the problem continues, contact the USARC DEERS RAPIDS Program Manager, Angela Delaney at 910-570-8291.

If problems encountered are not resolved, include the ticket on your report.

Email this report to TBD by COB Friday following the close of the reporting week.