Attachment_1_-_PWS,_DEERS_CAC_Services,_28Mar2019.pdf

PERFORMANCE WORK STATEMENT (PWS)

US Army Reserve Command (USARC)

Military Identification Card/Common Access Card (CAC) Office Support Services

Part I General Information

1. GENERAL: This is a non-personal services contract to provide administrative support services to the US Army Reserve Command (USARC) G-1, necessary for processing identification issuance requests and issuing identification badges for building and system access to eligible recipients in support of the USARC Identification Card Office. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1. Description of Services/Introduction: Except for Government furnished items and services identified in part three of this PWS, the Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform support services as defined in this PWS. The Contractor shall act in accordance with (IAW) the terms and conditions of this contract and with the standards established in this PWS.

1.2. Background: The USARC Command currently operates Common Access Card (CAC) Offices in thirty (30) different locations throughout the United States. The main responsibility of these CAC offices is to provide CACs to eligible recipients in order to ensure that authorized personnel have identification to secure and allow efficient physical access to Government facilities, access to secure web sites, and email systems. The USARC CAC offices are also tasked with operating identification issuance systems, and issuing CACs to uniformed service members, retirees, family members/dependents and other eligible recipients such as Contractors assigned to work with USARC. The Defense Manpower Data Center (DMDC) is responsible for providing all functional oversight for the CAC office’s equipment, software and maintenance of the Defense Enrollment and Eligibility Reporting System (DEERS)/ Real-time Automated Personnel Identification System (RAPIDS) sites.

1.3. Objective: The Contractor shall perform ID and CAC issuance support services by processing identification issuance requests and supporting the Government’s issuance of identification badges for building and system access systems, following the guidance of AFI 36- 3026(I), and DoD policy directives. Specifically the contractor shall:

1.3.1. Provide administrative support services and an adequate number of qualified personnel to effectively staff thirty (30) designated CAC offices during the Hours of Operation detailed in Technical Exhibit 3.

1.3.2. Provide administrative support services and an adequate number of qualified personnel to effectively operate the USARC’s IT Systems to verify information and conduct all required background checks to ensure that only eligible recipients with authorization receive a USARC issued CAC.

1.4. Scope: Given current operational demands USARC requires the contractor to have at least one (1) individual that is considered the Site Security Manager at each of the thirty (30) locations and be able to perform the duties outlined in section 5.2 of this PWS. This contract includes the execution and support of all fielding plans in coordination with USARC. The Contractor serves as the principal interface with the Government for all contractor employees through a DEERS RAPIDS Program Manager under USARC.

1.5. Period of Performance: The Period of Performance for this requirement shall include a Base Period of twenty-one (21) calendar days Phase-In followed by eleven (11) months of Full Operational Capability (FOC), and four (4) twelve (12) month Option Periods. The proposed Period of Performance is anticipated as follows:

Base Period [includes twenty-one (21) calendar day Phase-In] from 10 May 2019 – 30 April 2020

Option No 1: 01 May 2020 – 30 April 2021 Option No 2: 01 May 2021 – 30 April 2022 Option No 3: 01 May 2022 – 30 April 2023 Option No 4 01 May 2023 – 30 April 2024

1.6. Quality Control: The contractor is responsible for the delivery of quality services/ supplies to the Government (see FAR 52.246-1 Contractor Inspection Requirements). The Contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with the PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which they assure themselves that their work complies with the requirement of the contract Section 5 and submit it to the contracting officer (KO) and COR for approval five (5) work days after contract award.

1.6.1. After acceptance of the QCP, the contractor shall receive the Contracting Officer’s (KO) acceptance in writing or any proposed changes to the QC procedures. The contractor shall submit QCP changes five (5) work days before the change’s scheduled implementation to the KO and COR for review and approval. Implementation shall not occur until acceptance is received from the Contracting Officer and COR. The Quality Control Plan shall address as a minimum:

1.6.2. Inspection System. The contractor shall develop, implement and maintain a system to inspect their services as well as any subcontractor services and products to ensure compliance with PWS requirements, and applicable laws and regulations. It shall specify tasks or areas to be inspected on a scheduled or unscheduled basis, the manner in which inspections are to be conducted, the titles of the individuals who will perform the inspections, and the percentage of the work that will be inspected on a recurring basis.

1.6.3. Inspection Files. The contractor shall document all inspections conducted, and the necessary corrective and preventive actions taken. The contractor shall retain records on-site of all inspections conducted by the Contractor and necessary corrective action taken. These documents shall be available for inspection by the Government during the term of the contract.

1.6.4. Deficiency Identification, Prevention and Correction. The QCP shall include a method of identifying and preventing deficiencies in the quality of services performed before the level of performance becomes unacceptable as defined in the PRS, without dependence upon Government direction. The QCP at a minimum shall address process control and continuous process improvement; procedures for scheduling, conducting and documentation of inspections;

discrepancy identification; procedures for root cause analysis; corrective and preventive action procedures to include procedures for addressing Government discovered non-conformances;

procedures for trend analysis; and procedures for collecting and addressing customer feedback/complaints. The QCP shall document process control and process performance measurement procedures that shall include how the Contractor implements preventive corrective actions.

1.6.5. The QCP shall contain methods of communications (direct and indirect) with the Government regarding performance of the contract. Communication shall include regular and formal meetings with the Government for review and analyses of key process indicators, analysis of process deficiencies, and problem resolution.

1.6.6. The QCP shall detail a customer comment processing system for correction of COR validated comments received verbally or through the Interactive Customer Evaluation (ICE) program. The system should be designed to provide feedback to the Government based on customer contact, investigation of derogatory comments, rebuttal to derogatory comments, or corrective action(s). Government collected and graded customer satisfaction comment cards will be part of the Government’s performance evaluation process. The contractor shall document all customer complaints and report the complaint to the COR within one workday after receipt of complaint. These complaints shall be included in the Contractor’s Weekly Status Report submitted to the COR and KO. The contractor shall use electronic mail or other written memoranda as notification. Each customer complaint reported to the COR shall have a scheduled completion date subject to COR approval.

1.6.7. Monthly Status Report: Contractor shall provide a Monthly Status Reports that details how continuous quality improvement shall be a sustaining focus throughout the QCP and reported monthly via a Process Improvements Tracker (PIT). The Monthly Status Report shall also document ongoing initiatives to streamline processes, improve service and detail benefits to the Government.

1.7. Contractor Discrepancy Report (CDR): When the Contractor's performance is unsatisfactory, a CDR will be issued. Unless specified by the KO, the Contractor shall reply in writing within five (5) work days from the date of receipt of the CDR, giving the reasons for the unsatisfactory performance, corrective action taken, and procedures to preclude recurrence.

1.8. Quality Control: The Contractor shall develop, implement, and maintain an effective quality control (QC) program to ensure services are performed in accordance with this PWS. The Contractor shall be responsible for the inspection and quality control of all work performed in the course of accomplishing all activities defined in this PWS. The

Contractor shall ensure subcontractors understand and comply with flow down provisions. QCP shall implement standardized procedures / methodologies for monitoring performance and document performance to ensure all contract requirements are met. The Contractor’s QC procedures shall address the areas identified in Attachment-Performance Requirements Summary. The QCP shall also address how the Contractor shall ensure proper Contractor employee identification and badging.

1.8.1. Quality Assurance: The COR shall evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the COR must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s). When an observation indicates defective performance, the COR will require the Contractor or designated on-site representative to initial the observation to acknowledge the defective performance. The acknowledgement of the observation does not necessarily constitute Contractor concurrence with the observation, only that the Contractor has been made aware of the defective performance.

The QASP is a Government document and it shall not be released to the Contractor.

1.8.2. Property Management System: As part of its submitted QCP, the contractor shall establish a system to manage incidental Government Furnished Equipment (GFE) in its possession to control, use, preserve, protect, manage repair requests/tickets and maintain. The Defense Manpower Data Center (DMDC) assumes responsibility for providing all functional oversight for the CAC office’s equipment, software, and maintenance of the DEERS/RAPIDS sites per

PWS 1.2.

1.8.3 Safety Plan: The Contractor will meet all applicable federal, state, and local environmental, health, and safety regulations; provide its employees with the necessary training, medical exams and submit a written comprehensive safety and health plan for the anticipated Contract as part of its submitted QCP.

1.9. Recognized Federal Holidays: The Contractor shall not be required to perform services on recognized federal holidays. The recognized federal holidays include:

New Year’s Day 1st day in January Martin Luther King Jr’s Birthday 3rd Monday of January President’s Day 3rd Monday of February Memorial Day Last Monday of May Independence Day 4th day in July Labor Day 1st Monday of September Columbus Day 2nd Monday of October Veterans Day 11th day of November Thanksgiving Day 4th Thursday of November Christmas Day 25th day of December

1.9.1. Any federal holiday falling on a Saturday will be observed on the preceding Friday, and holidays falling on a Sunday will be observed on the following Monday. The Department of

Labor (DOL) wage determinations applicable to this contract may require additional holidays than those stated above. The Contractor is responsible for complying with wage determination requirements and all other appropriate DOL laws and regulations.

1.9.2 When an unforeseen installation closure occurs on a regularly scheduled day of work, the Contractor will have the following options:

1.9.2.1. Reschedule the work so it is performed the following day unless the following day falls on a weekend.

1.9.2.2. Reschedule the work on any day that is mutually satisfactory for the Contractor and

COR.

1.9.3. Hours of Operation: The Contractor shall be responsible for performing all PWS Tasks at all thirty (30) CAC Office Locations during the Hours of Operation detailed in Technical Exhibit #3 of this PWS from Monday through Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor is responsible for conducting business, for a maximum of 40 hours per week or a maximum of 80 hours per two week pay period except on Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS. The stability and continuity of the workforce are essential.

1.9.4. Place of Performance: The work to be performed under this contract will be performed in the Continental United States (CONUS) and Puerto Rico at thirty (30) USARC CAC Office Locations (reference Technical Exhibit #3).

1.10. Type of Contract: The Government shall award a Firm Fixed Price (FFP) Contract for this requirement

1.11. Security Requirements: Contractor personnel performing work under this contract shall have a “Secret” Clearance prior to work commencement and must maintain the level of security required for the life of the contract. The Contractor shall be responsible for safeguarding information of a confidential or sensitive nature. Failure to safeguard any privileged information which may involve the Contractor or the Contractor’s personnel or to which they may have access may subject the Contractor and/or the Contractor’s employees to criminal liability under Title 18, section 793 and 7908 of the United States Code. Provisions of the Privacy Act apply to all records and reports maintained by the Contractor. Security requirements for this contract are stated in Attachment-DoD Contract Security Classification Specification (DD254). Reference also: DoD Directive 5220.22-M, DoD Industrial Security Manual for Safeguarding Classified Information, and any revisions, thereto, as well as Industrial Security Regulation DoD 5220.22-R

1.11.1. Security Clearance: The security requirements are in accordance with the attached DD254 referenced TE 6. Contractor personnel shall comply with all applicable security and safety regulations, guidance, and procedures, including local, referenced in this PWS and in effect at the work sites. All personnel must meet requirements IAW DODD 8140.01. For more information please visit http://www.dss.mil. Personnel Security Clearances must be kept to an absolute minimum based on contractual needs.

11.11.1.1. Threat Awareness Reporting Program. For all contractors with a security clearance, Per AR 381-12 Threat Awareness and Reporting Program (TARP), Program Manager shall ensure that contractor employees must receive the annual TARP training by a CI agent or other trainer as specified in 2-4b of AR 381-12 within 30 calendar days of their reporting for duty and annually thereafter.

1.11.1.2. Security Clearance requests originate the through your Contractor Company Facility Security Officer (FSO) based on bona fide contractual occupational requirement.

1.11.1.3. Contractor personnel shall have a favorable National Agency Check (NACI) with inquiry in accordance with Security definition for personnel who occupy “ADP (Automated Data Processing) Sensitive” positions, as per AR 380-67, paragraph 3-601, “The Personnel Security Program” no later than 30 work days after the award of the contract.

1.11.2. Common Access Card Issuance: Contractor employees that require access to Government systems in order to perform services under this contract shall obtain a CAC. Proof of employment and security clearance / favorable background check is required before an ID CAC will be issued authorizing access to the Installation and Government computer systems.

CACs may not be issued to Contractor employees unless a data record authorizing CAC issuance is resident in the Defense Enrollment Eligibility Reporting System (DEERS). The Trusted Agent Sponsorship System (TASS), https://www.dmdc.osd.mil/tass, is a secure and authorized means of entering Contractor data into DEERS in addition to automating the CAC application and approval process. In order to enter Contractor data into TASS, the Contractor's data must be resident in an authorized source database. The Joint Personnel Adjudication System (JPAS) is that authoritative source. The Contractor's Facility Security Office (FSO) shall ensure its employee(s) has a record in JPAS prior to its employee(s) requesting a CAC be issued.

Contractors without JPAS accounts may request accounts by following the instructions provided in the Frequently Asked Questions (FAQ) topic "How do I get a JPAS account (Industry Users)?" found on the JPAS website, https://www.dmdc.osd.mil/psawebdocs/docPage.jsp?p=JPAS. Personnel eligible for a CAC who are not in JPAS (i.e., certain Contractors, Foreign Nationals, and DoD affiliates) where an equivalent background vetting will be accomplished In Accordance With (IAW) Federal Information Processing Standards (FIPS) 201, Personal Identity Verification (PIV) of Federal Employees and Contractors.

1.11.2.1. CAC Registration Process. No later than (3) three business days after contract award and within three business days of employee replacement under this contract, the Contractor shall submit applicable CAC registration documentation to the COR for all personnel requiring a CAC. Be advised that CAC issuance is restricted and should be limited to Contractor personnel directly assigned to support this contract

1.11.2.2. Before termination or completion of employment the Contractor shall retrieve all identification media (CAC, building electronic access cards, etc.) from their employees; and coordinate with the COR-RA for return of the Government identification media. Reference Federal Acquisition Regulation (FAR) Clause 52.204-9 – Personal Identity.

1.11.2.3. All Contractor personnel performing work under this contract shall obtain a Department of Defense (DoD) Common Access Card (CAC). The CAC or other contractor identification shall be worn at all times, when performing work under this contract, to include attending government meetings and conferences. Reference CAC Issuance and Revocations: DoDI 5200.46, September 9, 2014.

1.11.2.4. Contractor personnel shall be required to obtain a CAC at least ten (10) working days prior to the end of the phase-in period.

1.11.2.5. The Contractor shall develop, maintain, and provide to the COR an updated roster which shall include names and positions of all Contractor personnel as well as indicating which employees were issued CAC or other forms of government identification cards. The Contractor shall submit initial roster to the COR prior to the end of the phase-in period IAW with Deliverable #5 listed in Technical Exhibit #2 entitled “Deliverables.”

1.11.2.6. The Contractor shall immediately report any lost CAC or government issued identification cards to the COR and Military and/or DoD police agencies. The Contractor shall immediately collect the CAC and other government issued forms of identification upon termination of employee, or at the end of the contract performance period. The CAC and other government issued forms of identification shall be returned to the COR within one (1) day of employee termination, or at the end of contract performance period, whichever comes first for all locations described in Technical Exhibit #3. Final payment may be delayed if Contractor fails to comply with these requirements.

1.11.3 National Industrial Security Program (NISP): The Contractor shall implement and maintain a security program for control of personnel, property, and information, including, unclassified and classified materials, documents, and records. Contractor shall comply with FAR 52.204-2, Security Requirements. This clause involves access to information classified “Confidential,” or “Secret,” and requires Contractors to comply with—(1) The Security Agreement (DD Form 441), including the National Industrial Security Program Operating Manual (DoD 5220.22-M); any revisions to DOD 5220.22-M, notice of which has been furnished to the Contractor. In addition, the Contractor’s security program shall include provisions for, but not limited to:

1.11.3.1 Operations Security (OPSEC): The Contractor shall develop an OPSEC Standard Operating Procedure (SOP) within 90 calendar days of contract award, to be reviewed and approved by the responsible installation OPSEC officer, per Army Regulation (AR) 530-1, Operations Security (See DID DI-MGMT-80934C of the base contract). This SOP will include the Government's critical information, why it needs to be protected, where it is located, who is responsible for it, and how to protect it. In addition, the Contractor shall identify an individual who will be the Contractor's OPSEC coordinator. The Contractor shall ensure this individual becomes OPSEC Level II certified per AR 530-1. Per AR 530-1, Operations Security, new Contractor employees must complete Level I OPSEC training within 30 calendar days of their reporting for duty. All Contractor employees must complete annual OPSEC awareness training and provide certificates within seven calendar days of course completion.

Initial and Annual Operations Security (OPSEC) awareness training IAW AR 530-1.

Operations Security, new contract employees shall complete Level I OPSEC training within 30 calendar days of their reporting for duty and annually thereafter. OPSEC training link– https://securityawareness.usalearning.gov/opsec/index.htm.

Receiving, storing, disseminating, transmitting, transporting, and protecting items classified as CONFIDENTIAL or SECRET by the Government, including the use of courier cards.

In-processing and out-processing Contractor personnel for security matters.

Obtaining Contractor personnel security clearances.

Documenting and reporting actual and potential security problems.

Initiating proper procedures to correct documented problems and implementing corrective procedures in the Contractor's security program.

Filing Classified Documents. All Government-furnished classified and unclassified files in existence at the contract performance start date and those generated under this contract shall be maintained in accordance with AR 25-400-2 or other applicable regulations. Files shall be transferred to the KO or designated representative upon completion of the contract period or last day of contract performance, whichever comes first. Such files are the property of the U.S. Government. The Contractor shall provide security of classified documents in accordance with AR 380-5 and DOD 5200.1-R, NISP Operating Manual.

1.11.3.2 Physical Security Plan: This portion of the Contractor’s security program shall address physical security aspects associated with contract performance and describe how the Contractor shall prevent unauthorized access, vandalism, pilferage, larceny, sabotage, and arson directed toward Contractor-controlled facilities and Government Furnished Property (GFP). The following regulations shall apply when developing the physical security plan: ARs 190-11, 190- 13, and 190-51; Department of Defense (DOD) 4500.9-R, and Department of Defense Instruction (DODI) 5100.76 and DODI 5220.22, and applicable policies which shall be provided by the Government customer. The Contractor shall develop and implement a physical security plan in accordance with AR 190-13. Physical Security Plan shall be submitted to the COR within ninety (90) days of Contract Award.

1.11.3.4. Key Control: The Contractor shall include in the physical security section of the Contractor’s security program a key control plan IAW applicable regulations, policies and directives which shall be provided by the Government customer ensuring keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. The key control plan shall include requirements of AR 380-5, if classified materials are being stored. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the COR and the Building Facility Manager.

1.11.3.4.1. In the event keys are lost or duplicated, the Contractor shall, upon direction of the KO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.11.3.4.2. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the KO.

1.11.4. Information Security Plan: The Contractor shall develop and implement an Information Security Plan IAW AR 380-5 AR 380-67, to AR 380-5, for the control of classified information.

The Contractor’s information security program shall include applicable provisions of AR 380-series regulations. This Information Security Plan shall be submitted to the COR within ninety

(90) work days of Contract Award.

1.11.4.1. Information assurance (IA)/information technology (IT) training: The Contractor employees working IA/IT functions shall comply with DoD and Army training requirements in DoDD 8570.01, DoDD 8570.01-M and AR 25-2 within 180 days of employment.

1.11.5. Access and General Protection/Security Policy and Procedures: All Contractor personnel performing work under this contract shall comply with applicable installation, facility and area commander installation/facility access, local security policies and security procedures provided by the Security Manager Government representative. Contractor personnel shall provide all information required for background checks to meet installation access requirements to be accomplished by the installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor personnel shall comply with all personal identity verification requirements as directed by Department of Defense (DoD), HQ Department of Army (DA) or local policies. Sponsoring organizations, activities, and persons will be responsible for monitoring contractor access by submitting a completed and COR approved Written Request, detailing the contracted services to be performed, location of services, and duration of the contract. Contractors requesting access for less than one year may receive an AIE visitor card on a case by case basis, or a temporary vehicle pass for 90 days. Contractor cards will be issued for a period covering the one year base with the possibility of an extension to cover the Option Periods depending on the terms of their contract. AIE card expirations may be updated to reflect a new contract period by submitting a COR approved modification request to the Security

Office. Renewed short term passes must be re-processed at the All American VCC or the designated VCC at the work site listed in Technical Exhibit #3. In addition to the changes otherwise authorized by this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in Contractor and subcontractor security matters or processes.

1.12. Anti-Terrorism Program

1.12.1. Anti-Terrorism (AT) Level I Training. Contractor personnel performing work under this contract that requires access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after commencing performance under this contract. The Contractor shall submit employee certificates of completion within thirty (30) calendar days after completion of the training. AT Level I awareness training is available at the following website: https://jkodirect.jten.mil/Atlas2/page/login/Login.jsf

1.12.1.1. iWATCH Training. This training shall be completed within 30 calendar days of contract award with the results reported to the COR NLT 45 calendar days after contract award.

New employees shall complete the training within ten (10) calendar days of commencing performance of work under this contract, with the results reported to the COR NLT fifteen (15) calendar days. Examples of the iWatch brochure and posters are available on the Antiterrorism Enterprise Portal (ATEP) at https://army.deps.mil/army/sites/PMG/prog/ATEP/iWATCH%20Army/Forms/AllItems.aspx and https://www.army.mil/e2/c/downloads/287489.pdf

1.12.2. Contractor Employees Requiring Access to Government Information Systems. Contractor shall have access to Government-controlled information systems during performance of work under this contract. All contractor employees and associated subcontractors who require access to a government information system shall be registered in the ATCTS (Army Training Certification Tracking System) at commencement of support services, and must successfully complete the DoD Information Assurance Awareness prior to access to the information systems.

Training shall be required annually after the initial training. Completion certificates shall be submitted to the COR within fifteen (15) calendar days from date of commencing performance under this contract.

1.13. Safety. The contractor shall perform work in a safe manner as required by OSHA Safety and Health Requirements. Provide a verbal notification to the KO as soon as possible of each occurrence of damage to Government property or an accident resulting in death, injury, occupational disease, or adverse environmental impact. Provide a completed copy of required Accident Investigation Reports to the KO within five (5) calendar days of each occurrence.

1.13.1. Environment and OSHA. The Contractor shall comply with all local, state, and Federal environmental and occupational safety laws, rules, and regulations. Any apparent conflict between compliance with such local, state and Federal laws, rules and regulations, and compliance with the requirements of the contract shall be immediately brought to the attention of the KO and/or the COR final resolution. The Contractor shall notify the KO and COR in writing in addition to any verbal notification of such conflicts. The Contractor shall be liable for all fines, penalties, and costs which result from violations of, or failure to comply with, all such local state, or Federal laws, rules, and regulations. All unsafe acts or conditions fostered by the Contractor or Contractor personnel may be grounds for the KO or COR, to halt all Contractor performance with a commensurate deduction of monies due the Contractor until such unsafe conditions are corrected. The Contractor shall take due caution not to endanger personnel during performance of this contract. Upon discovery of any hazard such as, but not limited to, fire, or large fuel spill, the Contractor shall immediately notify the KO and COR.

1.14. Sexual Harassment and Assault Response Prevention (SHARP) Training: In accordance with the NDAA Fiscal Year 2012 (sections 584 and 585), Contractor personnel supporting this contract shall complete SHARP training. The Contractor shall complete the training within seven calendar days after receipt of CAC and within seven calendar days of employee replacement under this Contract and annually thereafter. Training can be accessed at the following website:

http://www.sexualassault.army.mil/. The Contractor is responsible for ensuring all applicable employees have completed requisite training annually, and shall include the names of personnel that have completed the training as part of the monthly surveillance report (MSR). NOTE: In the event that the automated system at the listed website is not available (e.g., server problems), the Contractor shall notify the CORs in order to attain resolution of this issue

1.15. Organizational Conflict of Interest:

1.15.1. Purpose. The contractor shall not employ any person or perform a contract in a situation where the existence of conflicting roles may bias the contractor's judgement or prevent unfair competitive advantage in accordance with Organizational Conflict of Interest Rules in FAR 9.5.

1.15.2. Definitions.

1.15.2.1. The term “Contractor” herein used in section 1.15., Organizational Conflict of Interest, means: (a) the organization (hereinafter referred to as "it" or "its") entering into this agreement with the Government; (b) all business organizations with which it may merge, join or affiliate now or in the future and in any manner whatsoever, or which hold or may obtain, by purchase or otherwise, direct or indirect control of it; (c) it’s parent organization, if any and any of its present or future subsidiaries, associates, affiliates, or holding companies, and; (d) any organization or enterprise over which it has direct or indirect control now or in the future. The Contractor agrees that it will include these provisions in consulting agreements, teaming agreements, and subcontracts of all tiers, which involve access to information or the performance of services as described in 1.15. The use of section 1.15., in such agreements, shall be read by substituting the word "consultant" or "subcontractor" for the word "Contractor" whenever the latter appears.

1.15.2.2. The term "proprietary information" for purposes of section 1.15., Organizational Conflict of Interest, means any information considered so valuable by its owners that it is held secret by them and their licensees. Information furnished voluntarily by the owner without limitations on its use, or which is available without restrictions from other sources, is not considered proprietary.

1.15.3. Organizational Conflicts of Interest Examples. The following examples illustrate situations in which organizational conflicts of interest may arise. These examples are not all inclusive.

1.15.3.1. Biased Ground Rules. This type of conflict may arise in situations where a company sets the ground rules for a future competition. For example, when a Contractor develops requirements then competes to provide products or services to satisfy those requirements, thus obtaining a competitive advantage.

1.15.3.2. Impaired Objectivity. This type of conflict may exist where a Contractor’s obligations under a contract require objectivity, but another role of the Contractor casts doubt on its ability to be truly objective. An example of this type of conflict is where a Contractor’s work under one contract entails evaluating itself, its affiliates, or its competitors under a separate contract.

1.15.3.3. Unequal Access to Information. This type of conflict may arise when a Contractor has access to nonpublic or proprietary information as part of its performance under a contract that gives it an unfair advantage in a competition for a later contract.

1.15.4. All prospective Offerors are hereby advised to examine FAR subpart 9.5 and identify any potential OCI conflicts that may now exist to include unequal access to information, biased ground rules, and impaired objectivity. If any such concerns exist, the impacted responder will submit an acceptable mitigation plan to the Contracting Officer with its proposal. The Contracting Officer will determine based on the facts and circumstances of each individual case, whether the impacted Offeror’s mitigation plan is acceptable for this requirement prior to making an award.

1.15.4.1. If any Offeror has questions with regards to their affirmative responsibility to identify OCI concerns and/or mitigate each issue, each potential Offeror shall ask questions and seek clarifications before the proposal due date. The Government will be prevented from awarding a contract to any Offeror who has an actual OCI issue that cannot be mitigated to the satisfaction of the Contracting Officer.

1.16. General. The Contractor shall be responsible for ensuring all personnel performing work under this contract possess and maintain current certifications as indicated in this PWS during the execution of this contract.

1.16.2. Contractor personnel performing work under this contract shall be able to read, write, speak, and understand the English language to effectively carry out all contract requirements.

They shall have a command of both the written and spoken English language to properly clearly, and effectively communicate in person or via electronic devices (telephone or Email) with co-workers, customers, and the general public.

1.16.3. Contractor personnel performing work under this contract shall be U.S. citizens unless the provisions of Army Regulation 25-2, Information Assurance have been fully completed and approval has been granted by the Government for the non-U.S. citizen to perform the required support.

1.16.4. If, for any reason, any of the contractor personnel working on this contract becomes, or is expected to become, unavailable for work under this contract for a continuous period exceeding thirty (30) work days the contractor shall promptly replace that person with someone who possesses qualifications which equal or exceed the qualifications listed in PWS Section 1.16.6.

The Contractor shall ensure all personnel terminated or released from employment under this contract are replaced within ten (10) work days of the termination or release.

1.16.5. Key Personnel: Key personnel shall not be added to or removed from the contract without express acknowledgement of the COR. Any changes to the working status of these key personnel shall be transmitted (in writing) to the KO/COR within ten (10) work days of the proposed change. Key personnel shall be on board during the entire thirty (30) day phase-in period. The following are considered key personnel by the Government: The Contractor shall provide a Program Manager (PM) who shall be responsible for the performance of the work under this contract. The name of this person, and an Alternate PM (APM), who shall act for the Contractor when the PM is absent, shall be designated in writing to the KO at the post award conference. The PM or APM shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The PM or APM shall be available between the hours of 7:00 AM to 4:30 PM, Monday through Friday, except federal holidays or when the government facility is closed for administrative reasons.

1.16.6. Qualifications for Personnel:

1.16.6.1. Program Manager (PM)/Alternate Program Manager (APM): The PM shall meet the following minimum qualifications:

The PM shall have a Bachelor’s Degree in Business Management or related field OR five

(5) years of relevant Program Management experience.

At least three (3) years operational experience processing identification issuance requests and issuing identification badges for building and system access and familiarization with DoD CAC Card issuance policies and procedures AND have experience training others on the proper use of the identification issuance systems or other DoD IT Systems.

The PM shall have an active DoD “Secret” clearance in the JPAS System on the first day of the phase-in period.

1.16.6.2: System Operators: All System Operators shall meet the following minimum qualifications

All System Operators shall have at least High School Diploma, GED or High School equivalent education level

Operational knowledge and/or experience processing identification issuance requests and issuing identification badges for building and system access and DoD CAC Card issuance policies and procedures AND Certificates of Completion proving successful completion of all Required DEERS/RAPIDS Training detailed in Technical Exhibit 4 by the end of the Phase In Period.

Have, at minimum, an initiated National Agency Check with Inquires (NACI) and a favorable completion of Federal Bureau of Investigation (FBI) fingerprint check, or a eDoD-determined equivalent investigation. Continued employment under the awarded Contract is contingent on all contractor employees eventually obtaining and maintaining a favorable NACI and FBI Fingerprint check.

1.16.7. Contractor Personnel Appearance and Performance: It is essential that all Contractor personnel meet the highest standards of professionalism and personal integrity. The Contractor shall ensure their personnel do not perform work under the influence of alcohol, illegal prescribed drugs or any other incapacitating agents. Contractor personnel shall be neatly groomed and dressed in business casual attire to present a professional appearance at all times.

Contractor employees shall also wear company issued identification, clearly indicating that they are Contractor employees.

1.16.7.1. Conduct of Personnel: The Contracting Officer may require the Contractor to remove from the job site any employee working under this contract for reasons of misconduct, security, or found to be under the influence of alcohol, drugs, or other incapacitating agents.

Contractor employees shall be subject to dismissal from the premises upon determination by the Contracting Officer that such action is necessary in the interest of the Government. In accordance with (IAW) Joint Ethics Regulations, DOD 5500.7-R, and 18 U.S.C. 1382 (1972), The removal from the job site or dismissal from the premises shall not relieve the Contractor of the requirement of providing sufficient personnel to perform the services as required by this contract.

1.16.8. Contractor Travel: The contractor is responsible for the delivery of quality services to the Government as stated above in PWS Section 1.6 and will determine the number of PM/APM site visits in order to do so. However, the Government requires that the PM and/or APM shall conduct Site Visits at least once to each of the thirty (30) designated locations listed in Technical Exhibit

3. All Travel Costs associated with these 30 site visits and any other travel deemed appropriate by the contractor to deliver quality services shall be pre-priced and incorporated into the contractor’s total proposed price for DEERS/RAPIDS Support Services.

1.17. Other Direct Costs (ODC): Contract ODCs are not authorized for this requirement.

1.18. Data Rights: The government has unlimited rights to all documents/material produced under this contract. The parties mutually acknowledge their understanding that this is the government’s intent. All documents and materials, to include the source codes of any software, produced under this task order shall be government owned and are the property of the government with all rights and privileges of ownership/copyright belonging exclusively to the government. These documents and materials may not be used or sold by the contractor without written permission from the contracting officer. All materials supplied to the government shall be the sole property of the government and may not be used for any other purpose. This right does not abrogate any other government rights.

1.19. Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend (either in person or via teleconference) any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation (FAR) Subpart 42.5. The post award conference will also be utilized to ensure contractor understands all HSPD-12 requirements. IAW AR 70-13 para 4.b. (1). The contracting office will hold periodic status or progress meetings with the contracting officer, the COR, the contractor, and other personnel as necessary (at least quarterly) to discuss problems, progress of the contract, and contractor performance. This meeting will be held at a mutually agreed location, or telephonically. The KO and COR/ACOR will meet quarterly with the Contractor to review the Contractor's performance. Written minutes of meetings will be recorded by the Government and signed by both the Program Manager and the KO. The written minutes will be distributed within five (5) workdays after the meeting. If the Contractor does not concur with any portion of the minutes, recorded by the Government, the non-concurrence shall be provided in writing to the KO within two (2) calendar days following receipt of the minutes. The CORs must ensure that they receive copies of written minutes and other correspondence related to these meetings, including follow-up actions. These meetings shall be at no additional cost to the Government.

1.20. Contracting Officer Representative (COR): The KO will appoint a COR during the performance of this contract. Additional Government personnel may be assigned to assist in contract oversight IAW AR 70-13, Management and Oversight of Service Acquisitions. Other surveillance personnel may be designated as COR or ACOR, and shall be trained and appointed IAW DoDI 5000.72, DoD Standard for Contracting Officer’s Representative (COR) Certification and DFARS 201.602-2. The ACOR will serve as on-site representatives of the COR in performance of actual contract surveillance, if they meet all COR training, experience requirements, and are appointed by the KO as an ACOR. The COR/ACOR will provide assistance in identification and resolution of problems, conflicts in priority, subtask requirement definitions, and other operations type problems. The COR/ACOR will perform IAW the responsibilities and duties identified in the appointment letter.

1.20.1. COR Authority. A letter of designation will be issued to the COR/ACOR by the KO. A copy of the letter will be sent to the Contractor. The letter of designation states the responsibilities and limitations of the COR/ACOR, especially with regard to changes in cost, price estimates, or changes in delivery dates. The COR/ACOR is not authorized to change any of the terms and conditions with regard to cost, quantity, or schedule of the resulting order. The Contractor shall not in any way represent the United States (U.S.) Government, or that it has the authority to contract or procure supplies for the account of the United States of America (USA).

1.20.2. COR/ACOR Functions. The COR/ACOR monitors all technical aspects of the contract and assists in contract administration. The COR/ACOR is authorized to perform the following functions: assure the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements; monitor, document, and report Contractor's performance and notify both the KO and Contractor of any deficiencies, and coordinate site entry of Contractor personnel.

1.20.3. The KO is the only person authorized to direct changes in any of the requirements under this contract, and, notwithstanding any provisions contained elsewhere in this contract, said authority remains solely with the KO. In the event the Contractor makes any change at the direction of any person other than the KO, the change shall be considered to have been made without authority and solely at the risk of the Contractor. All contract administration will be effected by the KO. Communications pertaining to contractual administrative matters shall be addressed to the KO. No changes in or deviation from the terms and conditions shall be affected, without a written modification to the contract, executed by the KO authorizing such changes.

The KO will approve all submittals and plans required in this PWS.

1.21. Phase-In/Phase-Out Periods:

1.21.1. Phase-In: To minimize any decreases in productivity and to prevent possible negative impact on additional services, the Contractor shall have all personnel on board, by the end of the twenty-one (21) calendar day Phase-in Period. During the phase-in period, the Contractor shall become familiar with performance requirements, in order to commence full performance of services on the start of the base period of performance. The Contractor shall obtain their CAC or other form of government identifications, any specific government training, conducting inventory and transfer of incidental GFP/GFE/GFM during the phase-in period.