Technical_Exhibit_6_(Amend_2)_DD_254_Security_Classification.pdf

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PERFORMANCE WORK STATEMENT (PWS)

DEERS/RAPIDS MILITARY IDENTIFICATION CARD/COMMON ACCESS CARD (CAC) SUPPORT SERVICES

GENERAL: This is a non-personal services contract to provide Defense Enrollment Eligibility Reporting System (DEERS)/ Real-Time Automated Personnel Identification System (RAPIDS) Military Identification Card/ Common Access Card (CAC) issuance. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

Description of Services/Introduction: Except for items identified in part three of this PWS, the Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform DEERS/RAPIDS Military Identification Card CAC issuance as defined in this PWS except for those items specified as Government furnished property and services. The Contractor shall in accordance with (IAW) the terms and conditions of the contract and with to the established standards in this PWS.

Background: The DoD developed the DoD CAC to address the need for a higher level of information assurance and to facilitate the re-engineering of business processes. The CAC provides the means to achieve secure and efficient physical access to Government facilities, access to secure web sites, and electronic mail systems. The DoD CAC also serves as the identification card for all Uniformed Services' active duty members, Selected Reserves, DoD civilian employees, and other eligible recipients. The CAC as well as other military identification cards are issued and maintained through the use of the RAPIDS workstation. The RAPIDS workstations issue military ID cards to members of the seven uniformed services, retirees, family members/dependents and other eligible recipients. The Defense Manpower Data Center (DMDC) has the primary responsibility for functional oversight of all United States Army Reserve Command (USARC) DEERS/RAPIDS sites.

Objectives: The Contractor shall perform ID and CAC issuance support services, follow the guidance of AFI 36-3026(I), DoD policy directives, Army Regulations, receive a satisfaction rating of at least 90%, to include any portion of the Contractor’s proposed processes that are incorporated into this contract.

Scope: This PWS requires the Contractor to provide services supporting the USARC in providing personnel for the issuance of Department of Defense Identification cards to include Common Access Card (CAC) to all eligible recipients, updating and verifying eligibility for input into the DEERS, across 30 locations throughout the Continental United States (CONUS) and Outside the Continental United States (OCONUS) as defined by the Defense Travel Management Office. The contractor required to have at least one individual that is considered the Site Security Manager at each location and be able to perform the duties outlined in section 5.2 of this PWS. This contract includes the execution and support of all fielding plans in coordination with the USARC, G-1. The Contractor serves as the principal interface with the Government for all Contractor employees through a DEERS RAPIDS Program Manager under the Army Reserve Command.

Period of Performance: The period of performance includes a base period of twelve (12) months and two

(2) 12-month option periods.

General Information

Quality Control: The contractor is responsible for the delivery of quality services/ supplies to the Government (see FAR 52.246-1 Contractor Inspection Requirements). The Contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with the PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. A draft is due 5 days after contract award. The Contractors’ quality control program is the means by which they assure themselves that their work complies with the requirement of the contract. As a minimum, the Contractor shall develop quality control procedures that address the areas identified in the Section 5 and submit it to the Contracting Officer for approval five business days prior to the start of work.

Quality Assurance: The Government shall evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s). The Government has the right to inspect and test all services called for by the contract

(see FAR 52.246-4 Inspection of Services).

Recognized Holidays:

New Year’s Day Labor Day

Martin Luther King Jr’s Birthday Columbus Day

President’s Day Veteran’s Day

Memorial Day Thanksgiving Day

Independence Day Christmas Day

Hours of Operation: The Contractor is responsible for conducting business, between the core hours of 7:30

A.M. thru 4:30 P.M. local time, Monday through Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the Contractor shall not be reimbursed when the Government facility is closed for the above reasons. The Contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. The stability and continuity of the workforce are essential. The contractor shall have a hiring plan and backfill any vacant position within ten business days. All sites outlined in paragraph 7.1 of this Performance Work Statement (PWS) shall not be vacant more than ten consecutive business days within a 12 month period of performance; additionally, each site will remain open/operational 90% of the time within a 12 month period of performance. The contractor shall have a complete understanding of the hiring requirements and tax laws at all locations outlined in section 7.1 of this PWS which includes Puerto Rico.

Place of Performance: The work to be performed under this contract will be performed at CONUS and OCONUS locations (see Technical Exhibit 1, below).

Type of Contract: The Government will award a Firm Fixed Price Contract with Cost Reimbursable Travel Contract Line Items (CLINs).

Security Requirements: The Contractor shall possess and maintain a Secret Facility Clearance from the Defense Security Service.

Contractor must be a U.S. Citizen.

A National Agency Check (NAC) or equivalent investigation or higher is required as deemed appropriate by the Government.

The only site requiring contractor personnel to have Secret security clearance is Site 620416, located in Headquarters USARC, 4710 Knox Street (Bldg 8-1808, Room 3906) Fort Bragg, NC 28310.

Interim clearances are accepted for the purposes of this contract. Facility and personnel clearances will be granted by the cognizant Government agency.

Security requirements are in accordance with the Department of Defense Contract Security Classification Specification, DD 254 associated with this contract.

Contractor should anticipate working with protected systems and adhering to the Department of the Army and Army Reserve security investigation policies in effect at the time an employee is assigned to work on the task.

The COR is the primary Government point of contact for all security issues. Contractors hired as Site Security Managers (SSM)/Verifying Officials (VO)/DEERS/RAPIDS CAC Operators must be able to meet personnel controls stipulated in the DoD SSM/VO (VO) Certification Practice Statement (CPS) and the X.509 Certificate Policy for the United States Department of Defense.

All contractor employees, to include subcontractor employees, requiring access Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 14 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 7 calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website: http://jko.jten.mil.

Contractor and all associated sub-contractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of

Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05. The contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management.

iWATCH Training. This standard language is for contractor employees with an area of performance within an Army controlled installation, facility or area. The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed 14 calendar days of contract award and within 7 calendar days of new employees commencing performance with the results reported to the COR NLT 21 calendar days after contract award.

Contractor employees and associated sub-contractor employees shall make available and to receive government provided area of responsibility (AOR) specific AT awareness training as directed by AR 525-13. Specific AOR training content is directed by the combatant commander with the unit ATO being the local point of contact.

All contractor employees with access to a government info system must be registered in the ATCTS (Army Training Certification Tracking System) at commencement of services, and must successfully complete the DOD Information Assurance Awareness prior to access to the IS and then annually thereafter.

The contractor employees must complete Level I OPSEC Awareness training. New employees must be trained within 30 calendar days of their reporting for duty and annually thereafter.

Per DoD 8570.01-M, DFARS 252.239.7001 and AR 25-2, all contractor employees supporting IA/IT functions shall be appropriately certified upon contract award. The baseline certification as stipulated in DoD 8570.01-M must be completed upon contract award.

Physical Security: The Contractor shall be responsible for safeguarding all Government equipment, information and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured.

Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.6.9.3 Lock Combinations. The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s Quality Control Plan.

Special Qualifications: Contractor personnel shall maintain current Information Assurance Technician (IAT) Level I professional certification during the execution of this contract. Contractor personnel shall maintain annual RAPIDS certification in accordance to technical exhibit three.

Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation (FAR) Subpart 42.5. The Contracting Officer and COR will meet with the Contractor to review the Contractor's performance at a minimum quarterly. The Contracting Officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor’s performance. At these meetings the contracting officer will apprise the Contractor of how the Government views the Contractor’s performance and the Contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

Contracting Officer Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of Government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

Key Personnel: The follow personnel are considered key personnel by the Government: Program Manager shall have five years of DEERS RAPIDS operations and issuance. The Program Manager must possess a secret security clearance and two years of program manager experience. The Contractor shall provide a Program Manager who shall be responsible for the performance of the work. The Program Manager shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The Program Manager shall be available between 8:00 a.m. to 5:00 p.m. Eastern Time zone, Monday thru Friday except Federal holidays or when the Government facility is closed for administrative reasons.

1.6.13.1 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed. Contractor personnel shall also be required to obtain CAC within five business days of first day of work and wear badges at all times in the performance of this service.

Contractor Travel: Contractor may have to travel to provide DEERS/RAPIDS training or may be required to travel to support units mobilizing in remote geographical locations. Travel may be required on weekends.

Contractor will be authorized travel expenses consistent with the substantive provisions of the Joint Travel Regulation (JTR) and the limitation of funds specified in this contract. All travel requires Government approval/authorization and notification to the COR.

Other Direct Costs This category includes travel (outlined in 1.6.13).

Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

PHASE IN/PHASE OUT PERIOD: To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board, during the 21 day phase- in/phase out periods.

During the phase in period, the Contractor shall become familiar with performance requirements outline in section five in order to commence full performance of services on the contract start date.

The Contractor shall be prepared to transition the work load to the newly selected Contractor. To minimize any decreases in productivity and to prevent possible negative impacts on services, the Contractor shall have personnel on board during the phase-out period. This transition shall include, but not limited to, digital and hard copies of all in-progress working files, historical files, briefings for incoming personnel, timelines, and standards of completion. The phase-out activities shall include such functions as:

Transfer of knowledge and lessons learned to the new Contractor, in accordance to section five

Assistance in start-up to ensure no service disruption and a smooth transition;

Appropriate transfer of property, documentation of personnel, as agreed to between the parties, Transfer of all system administrative passwords is not applicable, Transfers of all customizations and database designs designed for the USAR, and

Change billing address for all accounts to new Contractor.

Contractor Manpower Reporting.

Thirty days prior to end of performance, the contractor shall provide all the listing of the vacation accruals for all the SCA covered staff to the COR and Contracting Officer. The list shall contain Service Contract Act job title/codes and anniversary dates.

DEFINITIONS & ACRONYMS

DEFINITIONS AND ACRONYMS:

DEFINITIONS:

CONTRACTOR. A supplier or vendor having a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

DELIVERABLE. Anything that can be physically delivered but may include non-physical things such as meeting minutes.

KEY PERSONNEL. Contractor personnel that are required to be used in the performance of a contract such as the Program Manager listed in this PWS.

PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

QUALITY ASSURANCE. The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of Contractor performance.

QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

SUBCONTRACTOR. One that enters into a contract with a prime Contractor. The Government does not have privity of contract with the subcontractor.

WORK DAY. A full time equivalent (FTE) employee’s workday consists of eight (8) hours of work performing the duties outlined in this PWS. A workday for a part time equivalent (PTE) employee consists of four (4) hours of work performing the duties outlined in this PWS.

WORK WEEK. Is defined as Monday through Friday 40 hours for full time and 20 hours for part time employees. Alternate work schedules to support Battle assemblies and Soldier Readiness Processing Events (SRP) may be required; for example, the employee(s) will not work one day of the week in order to work on Saturday or Sunday. Overtime hours are not authorized under this contract.

2.2. ACRONYMS:

ACO Access Card Office

ACOR Alternate Contracting Officer's Representative

AFARS Army Federal Acquisition Regulation Supplement

AR Army Regulation

CAC Common Access Card

CCE Contracting Center of Excellence

CFR Code of Federal Regulations

CLIN Contract Line Item

CONUS Continental United States (excludes Alaska and Hawaii)

COR Contracting Officer Representative

COTS Commercial Off the Shelf

CPS Certification Practice Statement

CMR Contract Manpower Reporting

DA Department of the Army

DD250 Department of Defense Form 250 (Receiving Report)

DD254 Department of Defense Contract Security Requirement List

DEERS Defense Enrollment Eligibility Reporting System

DFARS Defense Federal Acquisition Regulation Supplement

DMDC Defense Manpower Data Center

DOD Department of Defense

DROD DEERS/RAPIDS Operations Division

FAR Federal Acquisition Regulation

FTE Full Time Equivalent

HIPAA Health Insurance Portability and Accountability Act of 1996

HRC Fort Knox - Human Resource Command

IAT Information Assurance Technician

ID Identification

JPAS Joint Personnel Adjudication System

KO Contracting Officer

LRA Local Registration Authority

OCI Organizational Conflict of Interest

OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs

PII Personnel Identifying Information

PIPO Phase In/Phase Out

POC Point of Contact

PRS Performance Requirements Summary

PTE Part Time Equivalent

PWS Performance Work Statement

QA Quality Assurance

QAP Quality Assurance Program

QASP Quality Assurance Surveillance Plan

QC Quality Control

QCP Quality Control Program

RAPIDS Real-Time Automated Personnel Identification System

SSM Site Security Manager

TE Technical Exhibit

VO Verifying Official

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

GOVERNMENT FURNISHED ITEMS AND SERVICES:

Facilities: The Government will provide equipment, space, office supplies to include capabilities to secure controlled and accountable items, identification card and consumables, and telephone usage, as necessary. The Government will provide access to LAN, Internet access, and PC hardware resources and systems. The Government will provide applicable software and applicable documentation required for completing tasks identified in the PWS and an Army Knowledge On-line (AKO) sponsor. The Government will coordinate access to appropriate Government personnel by mutually agreeable schedules.

Utilities: The Government will provide all utilities in the Government facilities provided and will be available for the Contractor’s use in performance of tasks outlined in this PWS. Contractor shall instruct employees in utilities conservation practices. The Contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

Equipment: This requirement does not call for or provide any real property to the contractor. The Government will only provide access to scanners, fax machines, printers, and telephones.

CONTRACTOR FURNISHED ITEMS AND SERVICES

CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

SPECIFIC TASKS

Specific Tasks:

The Contractor shall perform ID and CAC issuance support services in accordance with Army regulations and policy directives and any portion of the Contractor’s proposed processes that are incorporated into this order.

Program Manager/SSM

The Program Manager co-located with the Army Reserve G1 DEERS RAPIDS Program Manager provide administrative support to the DEERS RAPIDS Program manager, AR G-1, Service and Support Division, Fort Bragg, NC and other sites and locations located in TE 4. The PM shall be the subject matter expert when determining eligibility and associated entitlements along with the ability to articulate those requirements to the other contract employees when questions arises. The PM must understand and be comfortable with the totality of USID issuance process in its entirety which consist of verifying eligibility documents, understanding the entitlement associated with each type of USID issued, what systems are the authoritative feed to the DEERS so if a correction is required who to contact to have the authoritative feed corrected, and have the ability to coach and mentor the employees at the remote site location like Puerto Rico and Hawaii because they frequently service customers from US territories and foreign countries.

Provide an updated master schedule of deliverables and other related information for quarterly updates to the Chief, AR G1 Service and Support Division, DEERS/RAPIDS Program Manager, the appointed Action Officer, Contracting Officer Representative, or designated representative.

The Contractor is responsible for safeguarding personnel identifying information (PII), ensuring that personnel are entered correctly in the Joint Personnel Adjudication System (JPAS). Contractor personnel shall be required to obtain and maintain Common Access Cards, and meet facility access requirements for the site(s) where the contracted personnel are assigned to perform their duties.

Maintain installation/site roster of key POCs (SSMs and VOs) to include e-mail addresses, phone/fax numbers, mailing addresses, operating hours etc., to facilitate future contact for conducting other administrative functions.

Monitor submission of all Contractor timesheets and expense forms. They should be submitted within three business days of the submission of an invoice to WAWF.

Serve as principle Contractor interface with the Government on products stemming from required work in support of the DEERS RAPIDS Program for DMDC.

Ensure all plans and policies completed for Human Resources Command are in compliance with Army Reserve and Army Reserve G-1 plans and policies. This includes the execution and support of all fielding plans in coordination with the USARC, G-1. The USARC DEERS RAPIDS Program Manager determines lifecycle replacement parts of RAPIDS workstation components and when DEERS RAPIDS Sites have to be relocated to support the changing Army Reserve missions. These type of changes will flow through USARC DEERS Program Manager to contractor via COR. When policy changes arise they will flow from USARC DEERS RAPIDS Program Manager to contractor via COR.

Maintain the Site Management Manual for Government/Government Contractor POCs and Contractor employees.

Orchestrate the completion of all deliverables according to a master schedule of deliverables.

Recommend new policies or revisions to current policies supporting DEERS/RAPIDS operations based on quality control (QC) site visits and feedback from field locations.

Exercise overall management of and responsibility for the contract employees at each site location referenced in

Technical exhibit 1.

Advises the Chief, AR G1 Service and Support Division, DEERS/RAPIDS Program Manager, the appointed Action Officer, Contracting Officer Representative, or designated representative on all issues related to Contractor support of CAC/military ID card issuance through weekly and monthly reports.

Ensure new Contractor employees receive on-site local training on DEERS/RAPIDS, appropriate certification training to access DoD networks and software applications via the DMDC learning site, coordinate training by the DMDC mobile training team, and/or other DoD approved on line training sites.

Exercise overall Contractor management and supervisory responsibility for all DEERS/RAPIDS CAC Operators and operations through periodic QC site visits, weekly production reports, and input from local Government POCs/ID card facility supervisors.

Monitor RAPIDS workstation usage reports and other data to justify staffing of DEERS/RAPIDS and CAC Operators at various locations.

Maintain situational awareness with the Contracting Officer and COR on issues regarding operations and maintenance of RAPIDS workstations.

In concert with the functional proponent, coordinate and disseminate Service-specific policies regarding issues pertaining to the CAC/military ID cards, as well as providing assistance in the preparation, staffing and coordination of all policy changes, as necessary.

Maintain liaison with Army Reserve G-1, G-6, DEERS/RAPIDS Operations Division (DROD), HRC Fort Knox, KY, DMDC, DoD Access Card Office (ACO), and other Government/federal agencies, as required, in regard to CAC/military ID card issuance through written and verbal reports, meetings, briefings, and other means of correspondence.

Participate as an advisor on military ID card and CAC related boards, functional workgroups, and budget related reviews, as deemed appropriate by USARC.

Assist in preparing, presenting, and releasing various briefings, correspondence, information papers, and other informational materials, and metrics regarding the CAC/military ID cards. This may include working with personnel from Army Reserve G-1, G-6, DoD ACO, other Contractors, D/R field representatives, and other Government/federal agencies.

Provide input recommendations through the DEERS RAPIDS Program manager for updating information on the USARC CAC website through the appropriate USARC webmaster.

Assist DEERS RAPIDS Program manager in responding to data calls concerning military ID card/CAC issuance and other related administrative data.

Conduct quarterly QC site visits to observe military ID card/CAC issuance, perform quality assessment checks at field identification card issuance locations, and coordinate with the Army’s Human Resources (HR) community on unresolved issues regarding military ID cards/CACs.

Provide all reports, research packages, meeting minutes, and Contractor data/products to the DEERS RAPIDS Program Manager, G-1, Services & Support Division POCs. This task includes updates on any current high visibility issues indicated in weekly summaries and monthly status reports.

Provide daily updates to USARC, G-1, Services and Support Division POCs while conducting site visits to identify potential problem areas for resolution, as required.

Monitor the military ID card/CAC issuance operating budget and provide updated work activity data to the Government.

Prepare documentation for budget issues and cost analysis pertaining to CAC Support Office staff travel as well as Senior CAC Operator Traveler activities.

Prepare a travel budget reimbursement program to reimburse operators who will be expected to travel on occasion to remote areas and on weekends to conduct military ID card/CAC issuance, as required.

Update and maintain electronic and paper filing system to support hiring actions and other CAC information/correspondence received.

Coordinate and initiate all National Agency Checks (NAC) submissions before a Contractor D/R CAC Operator is appointed to a Verifying Official/Local Registration Authority (LRA) or Site Security Manager position.

Coordinate with USARC on the Status of Forces Agreement (SOFA) issues with all OCONUS hired employees. In addition, the Contractor shall comply with all requirements of citizenship, labor laws, and additional security requirements pertaining to the host country, as required.

Perform QC site visits to determine the expertise of all RAPIDS Verifying Officials (VOs). These site visits will ensure that all VOs are successfully performing all duties and responsibilities in compliance with all current regulatory guidance and directives through achievement of acceptable scores on required periodic certification testing or individual assessment.

Take necessary action to remove an individual as a condition of employment and provide a replacement when Verifying Official credentials are suspended or revoked.

The DEERS RAPIDS Program Manager established a DEERS RAPIDS Standard Operating Procedures explain policies and procedures to all Contractor D/R CAC Operators and their respective Government/Government Contractor POCs.

Site Security Manager (SSM): The labor category that will assume the SSM responsibilities shall be proposed by the contractor based on the duties and responsibilities outlined in this PWS.

The SSM is responsible for fulfilling all VO responsibilities, as well as managing site administrative information, RAPIDS users, cardstock, consumables, and DD forms. To perform these responsibilities, the SSM uses the Security Online application, the ILP, and the VOIS. The SSM responsibilities are further outline in this PWS and in RAPIDS 7 USER GUIDE, CHAPTER 16: SITE SECURITY MANAGER (SSM) RESPONSIBILITIES.

The SSM administrative responsibilities include updating contact information for his or her site. Keeping site information current is important to an ID Card Issuing Facility because DEERS shares this information with other systems that are critical to the installation, maintenance, and support of RAPIDS. SSMs update the site contact information, which includes site fax numbers, site mailing address, site location address, and site telephone numbers using Security Online.

The RAPIDS Device Configuration Tool provides a way for SSMs to install and configure components for the RAPIDS workstation. This tool interfaces with the RAPIDS application and the Lightweight Directory Access Protocol (LDAP) to facilitate the configuration and testing of supported RAPIDS devices The SSM accesses this tool by clicking the RAPIDS Configuration icon on the RAPIDS desktop.

Note: To ensure devices function as intended, SSMs must properly configure the RAPIDS workstation. RAPIDS SSMs and administrators are the only users authorized to access the RAPIDS Device Configuration Tool.

SSMs perform all user administration functions through Security Online, which include adding a user to a site, assigning roles to a new user, updating user information, deactivating a user, and managing site information.

SSMs must maintain the cardstock media, manage supplies, inventory, and dispose cards. The Inventory Logistics Portal (ILP) is a tool designed to track CAC cardstock and automate the CAC reorder process. The ILP automatically reorders CAC cardstock based on the reorder threshold and reorder quantity specified for each site. This portal is available from within RAPIDS. SSMs shall safeguard consumables and contact the local security office for guidance/policy/procedures for the disposition of the used printer consumables.

SSM must:

Using Security Online, remove any RAPIDS site users that no longer need RAPIDS application access or who will be away for over 60 days. Instructions on how to navigate Security Online and deactivate users can be found on the VOIS.

Make sure that each site has an active SSM at all times. This will help to ensure continuous, secure site operations such as fingerprint and documentation overrides, cardstock management, user support, and escalated customer assistance. Request an approval for an additional SSM to the Project Office using the System Authorization Access Request Form, DD Form 2875 found on the VOIS. Cross-train new SSM prior to replacement to ensure they learn and execute key site management functions properly. Keep a signed, hard copy of the DD Form 2841 on file for each RAPIDS operator at the site. The VO, SVO, or SSM must complete the DD Form 2841 to issue a CAC. Keep signed/completed forms in a secure location at your site.

Establish a Continuity of Operations Plan (COOP) to ensure RAPIDS customers receive continuous service in the event your workstation(s) experiences a failure. The COOP will identify, gather, and make available to customers key contact information of other RAPIDS locations within close proximity to your site. RAPIDS COOP Template on the VOIS under Policy/Instruction Guidance. SSMs should complete, sign and post the COOP. Review the Standard Security Operating Procedures (SSOP), and complete the RAPIDS Security Checklist to ensure that your site complies with security regulations. The SSOP, which contains the RAPIDS Security Checklist, can be found on the VOIS.

Ensure that NACI paperwork is on file for each VO/SSM, and ensure that all of those who issue CAC cards are US Citizens. Non-US citizens can only issue USID Cards.

Review RAPIDS Reports daily, compile them weekly, and share the data monthly to identify security threats, recognize customer service needs, and to promote site productivity. For more information on how to read and interpret RAPIDS Reports, reference Chapter 15 of the RAPIDS User Guide.

Operations (Mobilization and De-Mobilization)

Responsible for accountability, control, verification, and issuance of military identification (ID) cards, and CAC for active duty military, reserve and national guard members, military retirees, family members/dependents, and other eligible recipients.

Responsible for the control and issue of Geneva Convention cards to military members and deploying eligible recipients.

Register, process, and maintain the DEERS/RAPIDS information as part of a Verifying Official’s responsibilities.

Perform all ID card and CAC issuance related tasks to include researching and reviewing source documents, verifying eligibility, and discussing entitlements as defined in AFI 36-3026(I), and the RAPIDS Training Guide.

DEERS/RAPIDS CAC Operators shall adhere to the guidelines set forth for by the Site Security Manager (SSM).

Perform travel to support mobilization and demobilization activities to include weekends if necessary.

Coordinate with the on-site supervisor concerning matters of work schedule, training, priorities, and procedures.

Prepare, revise and print correspondence in the proper format under applicable regulations and guidelines.

Perform routine operator maintenance on RAPIDS workstations and printers, i.e. change laminate, add toner and developer, clean printers, etc.

Obtain a standard 100% score on any required periodic certification testing that validates VO credentials as a condition of employment as outlined on DMDC Learning Site according to technical exhibit three.

Ensure work area is clean and orderly according to the standards of the SSM on site.

All Contractor personnel will create a standard voice mail at their respective locations, which will include hours of operation and required documents service members need to bring to obtain a CAC card.

The COR will develop a standard customer service hand out at all locations which will include hours of operation, directions to the facility and required documents service members need to bring with them in order to obtain a CAC card. The handout will also include the phone number to the facility.

Operations (Sustainment)

The COR will develop a standard customer service hand out to measure customer satisfaction of at least 90% for all locations. The handout will also include the phone number to the facility. Refer to exhibit 4 regarding the comment card provided by the Government

Responsible for accountability, control, verification and issuance of military identification (ID) cards, and CAC for active duty military, reserve and national guard members, military retirees, family members/dependents, and other eligible recipients.

Responsible for the control and issue Geneva Convention cards to military members and deploying eligible recipients.

Register, process, and maintain the DEERS/RAPIDS information as part of a Verifying Official’s responsibilities.

Perform all ID card and CAC issuance and perform related tasks to include researching and reviewing source documents, verifying eligibility, and discussing entitlements as defined in AFI 36-3026(I), and the RAPIDS Training Guide.

When applicable and as deemed appropriate by the Government, DEERS/RAPIDS CAC Operators shall adhere to the guidelines set forth for by the Site Security Manager (SSM) according to RAPIDS 7.9 User Guide.

The Contractor shall comply with the Government property requirements accounting for all equipment to include computer hardware and software. All equipment purchased through the contract for this project become the property of the U.S. Government and will be account for through standard property accounting methods.

Perform travel to support mobilization and demobilization activities to include weekends, if necessary.

Provide input on work activities to the Government toward report preparation, as required.

Coordinate with the on-site supervisor concerning matters of work schedule, training, priorities, and procedures.

Prepare, revise and print correspondence in the proper format under applicable regulations and guidelines.

Perform routine operator maintenance on RAPIDS workstations and printers, i.e. change laminate, add toner and developer clean printers, etc.

Obtaining a standard score of 100% on required periodic certification testing that validate VO credentials as a condition of employment.

Ensure work area is clean and orderly at all times.

5.5. CONTRACTOR MANAGEMENT REPORTING (CMR): The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the Contractor shall report ALL Contractor manpower (including subcontractor manpower) required for performance of this contract. The Contractor shall completely fill in all the information in the format using the following web address https://Contractormanpower.army.pentagon.mil. The required information includes: (1) Contracting Office, Contracting Officer, or the Contracting Officer’s Representative (COR); (2) Contract number, including task and delivery order number; (3) Beginning and ending dates covered by reporting period; (4) Contractor's name, address, phone number, e-mail address, identity of Contractor employee entering data; (5) Estimated direct labor hours (including sub-Contractors); (6) Estimated direct labor dollars paid this reporting period (including sub- Contractors); (7) Total payments (including sub-Contractors); (8) Predominant Federal Service Code (FSC) reflecting services provided by Contractor (and separate predominant FSC for each sub-Contractor if different); (9) Estimated data collection cost; (10) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the Contractor with its UIC for the purposes of reporting this information); (11) Locations where Contractor and sub-Contractors perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website); (12) Presence of deployment or contingency contract language; and (13) Number of Contractor and sub-Contractor employees deployed in theater this reporting period (by country). As part of its submission, the Contractor shall provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period shall be the period of performance not to exceed 12 months ending September 30 of each Government fiscal year and must be reported by 31 October of each calendar year.

Contractors may use a direct XML data transfer to the database server or fill in the fields on the website. The XML direct transfer is a format for transferring files from a Contractor’s system to the secure website without the need for separate data entries for each required data element at the website. The specific formats for the XML direct transfer may be downloaded from the website.

APPLICABLE PUBLICATIONS

APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

6.1. The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures. 6.1.1 AFI 36-3026(I)

6.1.2 DoD I 1000-13 volume 1, 2 6.1.3 DTM-08-003

I9 Eligibility Verification (Aug 2009)

RAPIDS Desktop Hardware Guide

RAPIDS User Guide

Security Standard Operating Procedures for RAPIDS Workstations/Laptop Systems Publications listed are available via the Internet at the following address: http://www.apd.army.mil/

DEPARTMENT OF DEFENSE

CONTRACT SECURITY CLASSIFICATION SPECIFICATION

(Please read Instructions BEFORE completing this application.) (The requirements of the National Industrial Security Program (NISP) apply to all security aspects of this effort involving classified information.)

OMB No. 0704-0567 OMB approval expires October 31, 2020 The public reporting burden for this collection of information, 0704-0567, is estimated to average 70 minutes per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing the burden, to the Department of Defense, Washington Headquarters Services, at whs.mc-alex.esd.mbx.dd-dod-information-collections@mail.mil. Respondents should be aware that notwithstanding any other provision of law, no person shall be subject to any penalty for failing to comply with a collection of information if it does not display a currently valid OMB control number.

RETURN COMPLETED FORM AS DIRECTED IN THE INSTRUCTIONS.

1. CLEARANCE AND SAFEGUARDING

2. THIS SPECIFICATION IS FOR: (X and complete as applicable.)

3. THIS SPECIFICATION IS: (X and complete as applicable.)

a. LEVEL OF FACILITY SECURITY CLEARANCE (FCL)…