TAMR QUESTIONS AND ANSWERS 20251205.pdf

TAMR QUESTIONS AND ANSWERS

Question 1: Contractor Responsibility for Appliance Movement

Section 1.0 (Introduction) states: “The Contractor will not be responsible for drayage or replacement of appliances.” However, the Performance Requirements Summary (PRS #1 and PRS #6) requires the contractor to deliver Government-provided replacement appliances to the barracks, pick up unserviceable appliances, and turn them into the FMO, as well as to disconnect and install appliances upon request.

Question: Could the Government please clarify whether the contractor is responsible for the physical movement (delivery, pickup, and turn-in) of appliances? If this is a new requirement compared to the prior contract, please confirm so we may price accordingly.

RESPONSE 1: The contractor is responsible for the physical movement (delivery, pickup, and turn in) of washers, dryers, washer/dryer stacks, dryer/dryer stacks that have been approved for swap out via Technical Exhibit 09 and yes this is a new requirement.

Question 2: Inflation and Price Escalation

The contract contemplates up to five years of performance. Parts costs may be subject to significant market inflation during this time.

Question: If appliance parts are impacted by substantial price increases or inflation, will the contractor have a mechanism to recover these costs (such as an equitable adjustment), or should bidders anticipate and include this risk in their pricing from the outset?

RESPONSE 2: Equitable adjustment is an effective tool to address unexpected cost increases.

Question 3: Non-Fair Wear and Tear / Vandalism

The PWS requires the contractor to provide all parts and labor for appliance repairs but does not distinguish between normal wear and tear versus misuse or vandalism. For example, repeated failures of lid locks caused by occupants forcing machines open are a common occurrence.

Question: Is the contractor responsible for repairing and replacing parts that fail due to non-fair wear and tear, vandalism, or misuse? If so, please confirm whether this is a new requirement compared to the prior contract.

RESPONSE 3: The contractor is responsible for executing all repairs regardless of it being a potential case of NFWT. This is not a new requirement. Bidders should include this anticipated cost in their bid.

Question 4: Average Age of Appliances

The PWS identifies a population of over 14,000 appliances but does not specify their condition or age.

Question: Could the Government provide the average age (or age range) of the appliances covered under this contract? Additionally, is there a planned replacement cycle or refresh program during the contract period?

RESPONSE 4: Please see attached spreadsheet titled “JBLM eMH Appliance Inventory 20250924”. Additionally, the Government can’t meet their lifecycle replacement goals.

Question 5: Response Times / PRS Standards

The PRS requires completion of urgent repairs within 7 calendar days and routine repairs within 30 calendar days.

Question:

Question 5a: Can the Government confirm the initial response time requirement for service orders?

RESPONSE 5a: IAW Annex 01 Para 2.3.2.1 The Contractor shall complete the initial assessment within three (3) workdays after receipt of Priority 2 Urgent ArMA cases.

Question 5b: What is the definition between an urgent and routine repair and who makes that determination?

RESPONSE 5b: The Government will review new ARMA cases and identify inoperative appliances (can’t refrigerate, can’t wash etc.) and assign them as urgent, while appliances that function but need routine maintenance (replace light bulb etc.) will be assigned as Routine ARMA cases. This is clarified in Annex 01 Para 2.3.1.1

Question 6: Damage Caused by Contractor

Section 7.5.4 requires the contractor to repair damage caused by its employees, including turf and facility areas.

Question 6: Can the Government clarify whether contractor responsibility for repair of damages is limited to areas directly affected by performance under this PWS, and not broader facility or grounds upkeep? For example, when using a lift to get to the convergent systems and/or individual vent systems.

RESPONSE 6: The contractor will always be responsible for damage caused by them during the performance of their assigned tasks. The contractor should use plywood or other means to prevent/minimize damage to grounds. The contractor will always be responsible for damage to the exterior of the building (exterior walls and exterior lights are examples).

Para 7.5.4 specifically mentions turf repairs.

Question 7: Confined Space Safety Protocols

Some dryer duct systems, especially convergent systems, are located in tight or enclosed areas.

Question 7: Are there any dryer ducts or facilities under this contract that would require confined space entry protocols for access and cleaning? If so, could the Government provide the estimated number and locations?

RESPONSE 7: The Government is unable to declare a work area as a space-confined area without knowing the chosen means and methods to be used. Therefore, it is up to the contractor to identify hazards, develop a plan, and generate the confined space permit and ensure employees follow it. The provided site visit provides a great opportunity to review space-confined work areas.

Question 8: Pest or Bird Nest Removal from Ducts

Question: Can the Government confirm if it is the contractor’s responsibility to remove bird nests or other pest infiltration (e.g., rodents, insects) discovered in dryer duct systems as directed by COR outside of scheduled dryer duct cleaning?

RESPONSE: If the contractor encounters pests, they should stop work, annotate Government delay and notify the COR who will in turn submit a request via ArMA to remove said pests. Once pests are removed the COR will notify the contractor so they can resume performance of required tasks.

Question 9: Preventive Maintenance Orders (PMOs) vs. Demand Maintenance Orders (DMOs)

PWS Reference: Section 2 (General Requirements)

Question 9: Please confirm the definition and applicability of Preventive Maintenance Orders (PMOs) under this contract? Are PMOs considered distinct from Demand Maintenance Orders (DMOs)? As the contract currently does not include a Preventive Maintenance requirement, we request clarification that only DMOs will be issued to the Contractor.

RESPONSE 9: Only DMOs will be issued to the contractor.

Question 10: Common Access Card (CAC) Requirements

PWS Reference: Section 2.1.11.1.4

Question 10: Please confirm that only administrative personnel requiring access to the Army Maintenance Application (ArMA) will need CACs? Additionally, will the Government provide sponsorship for contractor personnel to obtain CACs, or should the Contractor plan to manage the sponsorship process?

RESPONSE 10: CAC access will be provided to contractor personnel that have a legitimate need to access ARMA. Yes, the requiring activity (DPW/Housing) would provide sponsorship for those who need access to ARMA while other contractor employees would need to be managed through the sponsorship process.

Question 11: ArMA Training and Customer Interaction

PWS Reference: Section 2.2.2.1.3

Question 11a: Will the Government provide training on the ArMA system for contractor personnel, or will contractor personnel be expected to arrive trained?

RESPONSE 11a: DPW/Housing will provide training.

Question 11b: Please clarify whether the Contractor will be required to interact directly with building occupants (e.g., Soldiers residing in Unaccompanied Housing) when coordinating work, or if all direction and guidance will be issued solely through the UH office.

RESPONSE 11b: Contractor will be required to interact with Service Members requesting service, barracks managers, and Housing Division personnel.

Question 12: Work Reception and Ticket Responsibility

PWS Reference: Section 2.2.3.1

Question 12a: Will all work notifications be received exclusively through ArMA, or will the Contractor also receive direct tasking from the UH office in addition to ArMA tickets?

RESPONSE 12a: All work notifications will be submitted via the Army Maintenance Application (ArMA).

Question 12b: Please clarify the Contractor’s responsibility when ArMA tickets are submitted incorrectly (e.g., classified as “Appliance” work when the issue falls under plumbing or electrical)? Is the Contractor authorized to deny or redirect the request, or should all misclassified tickets be returned to UH/DPW for correction?

RESPONSE 12b: The appropriate action when work is required by someone other than the contractor (example plumbing, electrical, occupant) is the ARMA Case should be cancelled with an explanation included when closing the ARMA Case.

Question 13: Can the government please provide historical data of the number of appliances moved within a typical year of the contract?

RESPONSE: The Government typically requires the following number of appliances to be moved in a 12 (twelve) month period: 62 washers, 37 dryers, 79 washer/dryer (laundry centers) and 58 dryer/dryer stacks.

Question 14: I am reviewing the Performance Work Statement (PWS) for the appliance maintenance and repair contract. I would like to kindly request clarification regarding the requirement that “the Contractor shall provide all facilities.”

Specifically, I would like to confirm whether providing a small mobile facility, such as a work trailer or caravan (to be used for storing tools, parts, and serving as a mobile office), would be considered acceptable to meet this requirement, or if the Government expects a fixed/leased facility near JBLM.

Response 14: There is no laydown area available for this contract effort.

Question 15: The Solicitation document states that site visits were allowed on Tuesday, September 23rd. Unfortunately, we came across this opportunity late. We would like to kindly ask if you would allow for another site visit?

Response 15: Another site visit is scheduled for 24 Nov 2025 at Bldg. 13611 at 9 AM.

Question 16: Although lots of information was provided, are previous maintenance records available?

Response 16: Data is provided in attachment titled “JBLM Historical Appliance Repair data”.

Question 17: …typically I deal with BVTO IDIQs which state the max capacity of the IDIQ in the solicitation. Do LPTA IDIQs provide what the max capacity is as well? If so, I am having a hard time finding it. Do you mind pointing out the page and/or section that it is in?

Response 17: Please see FAR Clause 52.216-19 Order Limitations.