PWS TAMR.pdf

Performance Work Statement (PWS) for

Troop Appliance Maintenance & Repair (TAMR) and Dryer Duct Cleaning

(6 Sep 2024)

Table of Contents

1.0 INTRODUCTION

1.1 Background

1.2 Objectives

1.3 Climatic Conditions

1.4 Facility Access

1.5 Traffic Flow

1.6 Drainage

1.7 Restoration of Landscape Damage

1.8 Dust Suppression

1.9 Utility Location

1.10 Excavation Permits

1.11 Work Clearance

2.0 REQUIREMENTS

2.1 Description of Services

2.1.2 General Information

2.1.3 Place of Performance and Hours of Operation

2.1.4 Federal Holidays The Contractor’s performance shall not be required on the Federal public holidays listed below. Holidays occurring on weekends will be observed as directed by the Federal calendar (5 U.S.C. 6103)

2.1.5 Travel/Temporary Duty

2.1.6 Emergency Services

2.1.7 Contract Administration and Management

2.1.8 COR/ACOR Functions

2.1.9 Quality Control (QC)

2.1.10 Subcontract Management

2.1.11 Contractor Employees

2.1.12 Business Relations

2.2 Work Management

2.2.1 Coordination

2.3 As-Builts and Geospatial Information System (GIS)

2.3.1 Maintain As-Builts

2.3.2 Real Property Records Updates

2.3.3 GIS

2.3.4 GIS Support Services

2.3.5 GIS Files

2.3.6 Other Documents

2.4 Historic Property or Archaeological Site

2.4.1 Repair and Replacement

2.5 Special Requirements

2.5.1 Security

2.5.2 Security Training

2.5.3 Safety

2.5.4 Training, Physical Requirements, or other Expertise Required

2.5.5 Environmental Requirements

2.5.6 Contingency Plans

3.0 PERFORMANCE REQUIREMENTS AND STANDARDS

3.1 Performance Task Requirements, Standards and Acceptable Quality Levels (AQLs). 21

3.2 Quality Assurance

4.0 PERFORMANCE REQUIREMENTS SUMMARY (PRS) MATRIX

5.0 COMMON LEVELS OF SERVICE (SERVICE)

6.0 DELIVERABLES

7.0 RELATED DOCUMENTS

7.1 Definitions and Acronyms

7.1.1 Definitions

7.1.2 Acronyms

7.3 Applicable Directives, Publications

7.3

7.4 Government-Furnished Material (GFM)/Property (GFP)/Equipment (GFE)

7.4.1 Utilities

7.5 Contractor-Furnished Material (CFM)/Property (CFP)/Equipment (CFE

7.5.1 Contractor-Furnished Material and Responsibilities

7.5.2 Contractor-Furnished Items

7.5.3. Contractor Facilities

7.6 U.S. Department of Labor (DOL) Wage Determination (WD)

1.0 Introduction. This is a non-personal services contract to provide periodic appli-ance maintenance and repair on installed appliances and as required accomplish instal-lation, connection, and disconnection of appliances. The Contractor will not be respon-sible for drayage or replacement of appliances. The Contractor shall also perform dryer duct and vent system maintenance and cleaning as part of the requirement of this con-tract. These services are provided in support Unaccompanied Housing (UH) at Joint Base Lewis-McChord (JBLM), Washington. The Government will not exercise any su-pervision or control over the contract service providers. The Contractor shall perform to the standards specified in this Performance Work Statement (PWS). Contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. The Contractor shall provide all personnel, equipment, supplies, facilities, transportation (including fuel and travel time), tools, materials, supervision, and other items and non-personal services necessary as defined in this PWS. The Contractor is responsible for providing all parts required for Preventive Maintenance Orders (PMOs) and all repair parts required for Demand Maintenance Orders (DMOs).

1.1 Background. The overall Directorate of Public Works (DPW) mission is to plan, maintain, operate, and protect the infrastructure, facilities, and environment for the Ser-vice Members, Families, and civilian employees of JBLM. JBLM is located in Washing-ton, Pierce and Thurston Counties and consists of approximately 90,300 acres. The population base consists of approximately 40,000 Military, 15,000 Government civilian and Contactor personnel.

1.2 Objectives. The Contractor shall ensure all work accomplished in the perfor-mance of this PWS meets all applicable Federal, State, and Local Laws, Regulations, and Directives to include, but not limited to, the publications in Section 7, Related Docu-ments. The Contractor shall accomplish repairs to appliances and clean dryer ducts as-sociated with UH supported facilities. The Contractor shall also install and disconnect appliances and dryer ducts in occupants’ rooms and common areas.

1.2.1 The Contractor shall compile historical data, prepare required reports, and submit all information as specified by the Deliverables presented in the contract. The Contrac-tor shall ensure all work in support of mission requirements tendered to the Government for acceptance conform to the measurable performance standards of quality, timeliness, and quantity specified in the Performance Requirements Summary of this contract, para

4.0 PWS of this contract (See Technical Exhibit - 01).

The intent is to establish work requirements that are performance-based and results-ori-ented. The Contractor shall determine the best and most cost-effective ways to fulfill appliance repairs as well as dryer duct cleaning of UH supported facilities and their component needs, emphasizing innovation and commercial best practices.

1.3 Climatic Conditions. The average annual rainfall is 48 inches; with the wettest months being October - May. The average annual snowfall is 6 inches, with snowfall expected during the period of November - February. The average frost-free period

(growing season) during the year is about 193 days. The first killing frost may be ex-pected about November, and the last killing frost generally occurs in February. The av-erage annual maximum and minimum temperatures are approximately 78 and 33 de-grees Fahrenheit, respectively. Monthly normal temperatures ranged from a low of 33 degrees in the month of February to a high of 90 degrees in the month of August. Sum-mer temperatures often reach 90 degrees Fahrenheit, while sub-freezing weather is common during the winter months.

1.4 Facility Access. N/A

1.5 Traffic Flow. The Contractor shall maintain the free flow of traffic during perfor-mance of services. The Contractor shall notify the Contracting Officer (KO), in writing, a minimum of fourteen (14) calendar days in advance of any scheduled closure of streets.

Emergency road closures shall be coordinated with the Contracting Officer Representa-tive (COR) or Alternate Contracting Officer Representative (ACOR).

1.6 Drainage. Maintenance work performed under this contract shall not impede drain-age.

1.7 Restoration of Landscape Damage. Trees or other landscape features damaged by the Contractor’s operations shall be restored to the original state at no additional cost to the Government.

1.8 Dust Suppression. N/A

1.9 Utility Location. N/A

1.10 Excavation Permits. N/A

1.11 Work Clearance. N/A

2.0 Requirements.

2.1 Description of Services. Contractor shall plan, program, administer, manage, and execute the work necessary to perform administrative and technical support ser-vices for the JBLM Housing Division, UH Branch. This includes services for inspection, maintenance, installation, disconnection, cleaning, or repair for specified appliances;

and dryer vent system maintenance and cleaning for specified Government facilities, primarily unaccompanied housing (UH). Provide all necessary personnel, management, transportation (including gas and travel time), tools, supplies, materials, parts, equip-ment, labor, and supervision to maintain and repair Government-owned appliances. Ap-pliances include but are not limited to over the stove microwave ovens, refrigerators, dishwashers, gas and electric ranges, washers (includes some industrial washers), and dryers at JBLM, Washington.

2.1.1 Non-Personal Services. The personnel rendering the services are not subject;

either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employ-ees. Non-personal service contracts are authorized by the Government in accordance with (IAW) Federal Acquisition Regulation (FAR) Subpart 37.104, under general con-tracting authority, and do not require specific statutory authorization.

2.1.2 General Information.

2.1.2.1 Period of Performance (PoP). The period of performance shall be for one (1) 12-month base period and four (4) 12-month option periods. The PoP is as follows:

Phase-in/out Period 16 March 2025 through 31 March 2025 Base Period 1 April 2025 through 31 March 2026 Option Period I 1 April 2026 through 31 March 2027 Option Period II 1 April 2027 through 31 March 2028 Option Period III 1 April 2028 through 31 March 2029 Option Period IV 1 April 2029 through 31 March 2030

2.1.2.2 Transition (Phase In/Phase Out). The Contractor shall prepare and submit a transition plan within ten (10) workdays after contract award. A workday is defined as a day that is not a weekend or federal holiday. The transition plan will have a sixty (60) calendar day transition period that will be implemented by the Contractor and shall state Contractor key personnel on board, to include IT/Network accounts and access with the appropriate Government organizations. The Contractor shall provide sufficient experi-enced personnel during the phase-in and phase-out period to ensure that the services are maintained at the required level of proficiency. During the phase-in, the Contractor shall observe all operations pertinent to the requirements of the PWS, to include office functions, procedures, and operations, repair/maintenance operations, and any other operations as deemed necessary by the Contractor that will enable Contractor person-nel to become both knowledgeable in, and familiar with, their assigned areas of respon-sibility. The Contractor shall commence all operations required by this PWS as of the first day of the contract period. Therefore, on the initial day of performance, the Con-tractor shall provide a work force which is fully qualified and capable of performing all work required under this contract.

2.1.2.2.1 Phase In/Phase Out for Incumbent Contractor.

If the Contractor is the incumbent Contractor, the phase out/phase in period shall be no more than thirty (30) calendar days and will primarily consist of administrative transition under the new contract number. All documents shall be updated with the new contract number and new dates and submitted for approval. All previous approvals under the old contract are invalid. The Deliverable Schedule - Technical Exhibit 02 shall have a list of all documents to be updated and re-approved.

2.1.2.2.2 Transition (Phase-Out). Sixty (60) calendar days prior to contract expiration will constitute the phase-out period. The Contractor shall develop and implement a plan to affect a smooth and orderly transfer of performance responsibility to a potential suc-cessor. The initial phase-out plan shall be submitted to the COR for approval no later than six (6) months after the start of the base contract year. The plan shall contain de-tails that include but are not limited to; timelines for events, key personnel involved and interface with the Government and follow-on Contractor. The plan shall fully describe how the Contractor shall approach the following issues: Employee notification; Reten-tion of key personnel; Turn-over of work-in-progress, inventories and transfer of Govern-ment furnished property; Removal of Contractor property; Data and information transfer;

deletion of password access to Government systems, installation clearance actions in-cluding turn-in of windshield decals and controlled access cards (CAC) and any other actions required to ensure continuity of operations. The plan shall also include a joint inventory among the incumbent, the Government, and the successor Contractor; recon-ciliation of all property accounts and requisitions, turn-in of excess property and cleanup of Contractor work areas.

The Contractor shall correct any damage to Government-Owned Property caused by employee negligence or mistake, intentional or otherwise. During the sixty (60) calendar day transition period immediately prior to the end of the previous contract, the Contrac-tor shall permit the successor Contractor (and the successor Contractor's employees) to observe and become familiar with all operations under the contract. The Contractor shall not defer any needed repairs or maintenance for the purpose of transferring re-sponsibility to the successor Contractor. The Contractor shall fully cooperate with the successor Contractor and the Government so as not to interfere with their work or du-ties. The Contractor shall provide reasonable assistance to the Government's contract solicitation process such as verifying workload data and other factual information to be included in a new solicitation and providing access to the workplace for site visit(s) of prospective offerors.

2.1.3 Place of Performance and Hours of Operation.

2.1.3.1 Place of Performance. The work to be performed under this contract will be performed at the locations listed in TE-03. A map of (Location) is located at TE-03.

2.1.3.2 Hours of Operation. The Government's regular (normal) hours are from 0730 – 1630 hours, excluding Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor shall maintain an adequate workforce for the uninter-rupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

2.1.4 Federal Holidays. The Contractor’s performance shall not be required on the Federal public holidays listed below, unless there is a requirement to respond to a Prior-ity 1, Emergency. Holidays occurring on weekends will be observed as directed by the Federal calendar (5 United States Code (U.S.C) § 6103, Government Organization and Employees, Holidays).

New Year’s Day 1st day of January Martin Luther King Jr.'s Birthday 3rd Monday of January Presidents Day 3rd Monday of February Memorial Day Last Monday of May Juneteenth 19th day of June Independence Day 4th day of July Labor Day 1st Monday of September Columbus Day 2nd Monday of October Veterans Day 11th day of November Thanksgiving Day 4th Thursday of November

Christmas Day 25th day of December

NOTE: When a holiday falls on a Sunday, the following Monday will be observed as a holiday, and, when a holiday falls on a Friday or Saturday, the preceding Thursday is observed as a holiday by U.S. Government Agencies. Federal holidays also include any Presidential or Congressionally designated days off other than the holidays listed above.

2.1.4.1 The Contractor shall provide personnel support and equipment to perform all routine maintenance task and assignments during normal business Hours. Additional time may be granted to complete tasks to avoided undue hardships to residents.

2.1.4.2 Installation Closures.

When an unforeseen Installation closure occurs on a regularly scheduled day of work, the Contractor shall reschedule the work to be performed the next workday following the closure unless the following day is a Saturday, Sunday, a recognized Federal Holiday, and when routine work is not scheduled for that day.

2.1.4.3 Inclement Weather Delay. If the Contractor determines unsafe weather condi-tions for continued operations, then the Contractor shall notify the KO through the COR if inclement weather suspends operations within (2) hours. The Contractor shall resume operations with KO/COR approval.

2.1.4.4 Curtailment of Operations. When operations are curtailed due to manmade or natural conditions on a working day, it may be necessary for the KO/COR to interrupt that day’s work under this contract. The Contractor shall reschedule the work on any day acceptable to the Government. If the KO agrees, the Contractor may continue the work as scheduled. The KO will provide verbal announcements of immediate curtail-ment of operations to the Contractor.

2.1.4.5 Days of No Scheduled Activities (DONSA). The Installation has historically granted Military personnel (Enlisted and Officers) DONSA, for example, the Friday after Thanksgiving, in addition to the listed Federal Holidays above.

• DONSA are not considered a day of excused absence for the Government civil-ian work force or Contractor employees.

• If a DONSA affects scheduled contract work or access to facilities, the work in af-fected facilities may be rescheduled to compensate for the DONSA.

• However, announced DONSA or exodus of Military personnel may provide the Contractor with an opportunity for unrestricted access to facilities and areas or uninterrupted performance of work (i.e., training facility and area maintenance and supply inventories).

The Contractor shall vary work schedules to take full advantage of such opportunities by planning maintenance that is better accomplished when personnel are not using facili-ties during those times.

2.1.5 Travel/Temporary Duty. N/A

2.1.6 Emergency Services.

2.1.6.1 Emergency Medical Treatment. The Contractor or their employees shall imme-diately notify their supervisor of any accident requiring emergency medical treatment.

The Contractor shall notify the KO or COR/ACOR immediately, not later than (NLT) two

(2) hours of the incident. The Contractor shall be responsible for the emergency medi-cal treatment services for Contractor personnel. However, the Government will provide, on an emergency basis, medical services for injuries incurred while an employee is per-forming under the contract. The Contractor shall reimburse the Government for emer-gency medical services provided, upon receipt of invoice from the medical facility. Reim-bursement shall be made to the United States (US) Government.

2.1.6.2 Accident Reporting. The Contractor shall comply with Operational Safety and Health Administration (OSHA) for record keeping and reporting of all accidents resulting in death, injury, occupational disease, or adverse environmental impact. A completed typed original plus one (1) copy of ENG FORM 3394 United States Army Corps of Engi-neers Accident Investigation Report shall be delivered to the KO within five (5) calendar days of occurrence, whenever an accident involving personal injury or government owned property occurs.

2.1.7 Contract Administration and Management.

2.1.7.1 Post Award Conference/Performance Evaluation Meetings. The Contractor shall attend the post award conference convened by the contracting activity or contract administration office IAW FAR Subpart 42.5, Post-award Orientation. The KO and COR/ACOR will meet quarterly with the Contractor to review the Contractor's perfor-mance. Written minutes of meetings will be recorded by the Government and signed by both the Project Manager and the KO. The written minutes will be distributed within five

(5) calendar days after the meeting. If the Contractor does not concur with any portion of the minutes, recorded by the Government, the non-concurrence shall be provided in writing to the KO within two (2) calendar days following receipt of the minutes.

2.1.7.2 Notwithstanding the Contractor’s responsibility for total management during the performance of this contract, the administration of the contract requires maximum coor-dination and cooperation between the Government and the Contractor.

2.1.7.3 The following provides the roles and their respective authority during the perfor-mance of the contract:

2.1.7.3.1 Contracting Officer (KO). The KO is the only person authorized to direct changes in any of the requirements under this contract, and, notwithstanding any provi-sions contained elsewhere in this contract, said authority remains solely with the KO. In the event the Contractor makes any change at the direction of any person other than the KO, the change shall be considered to have been made without authority and solely at the risk of the Contractor. All contract administration will be affected by the KO.

Communications pertaining to contractual administrative matters shall be addressed to the KO. No changes in or deviation from the terms and conditions shall be affected, without a written modification to the contract, executed by the KO authorizing such changes. The KO will approve all submittals and plans required in this PWS.

2.1.7.3.2 Contracting Officer’s Representative (COR). The KO will appoint a COR dur-ing the performance of this contract. Additional Government personnel may be as-signed to assist in contract oversight IAW AR 70-13, Management and Oversight of Ser-vice Acquisitions. Other surveillance personnel may be designated as COR or Alternate Contracting Officer’s Representative (ACOR), and shall be trained and appointed IAW DoDI 5000.72, DoD Standard for Contracting Officer’s Representative (COR) Certifica-tion and DFARS 201.602-2. The Alternate Contracting Officer Representative (ACOR) will serve as on-site representatives of the COR in performance of actual contract sur-veillance, if they meet all COR training, experience requirements, and are appointed by the KO as an ACOR. The COR/ACOR will provide assistance in identification and reso-lution of problems, conflicts in priority, subtask requirement definitions, and other opera-tions type problems. The COR/ACOR will perform IAW the responsibilities and duties identified in the appointment letter.

2.1.7.3.2.1 COR Authority. A letter of designation will be issued to the COR/ACOR by the KO. A copy of the letter will be sent to the Contractor. The letter of designation states the responsibilities and limitations of the COR/ACOR, especially regarding changes in cost, price estimates, or changes in delivery dates. The COR/ACOR is not authorized to change any of the terms and conditions with regard to cost, quantity, or schedule of the resulting order.

2.1.7.3.3. The Contractor shall not in any way represent the United States (U.S.) Gov-ernment, or that it has the authority to contract or procure supplies for the account of the United States of America (USA).

2.1.8 COR/ACOR Functions. The COR/ACOR monitors all technical aspects of the contract and assists in contract administration. The COR/ACOR is authorized to per-form the following functions: assure the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance;

maintain written and oral communications with the Contractor concerning technical as-pects of the contract; issue written interpretations of technical requirements; monitor, document, and report Contractor's performance and notify both the KO and Contractor of any deficiencies; coordinate availability of Government-Furnished Property, and coor-dinate site entry of Contractor personnel.

2.1.9 Quality Control (QC). Quality Control is the responsibility of the Contractor. The Contractor shall provide a Quality Control Plan (QCP) thirty (30) calendar days after contract award. The Contractor shall provide and maintain a QCP that is acceptable to the KO. Changes to the Contractor’s QCP shall be submitted to the KO for review and approval within five (5) workdays prior to implementation.

The contractor is responsible for the delivery of quality services/supplies to the Govern-ment (see FAR Part 46 Requirements). The Contractor shall develop, implement, and maintain an effective Quality Control System that includes a written Quality Control Plan (QCP). The QCP shall implement standardized procedures and methodologies for mon-itoring and documenting contract performance to ensure the contractor has met all con-tract requirements. The contractors QCP shall contain a systematic approach to monitor operations to ensure that the contractor has provided acceptable services/products to the Government. The QCP as a minimum shall address:

Continuous process improvement Procedures for scheduling, conducting and documentation of inspection Discrepancy identification and correction Corrective action procedures to include procedures for addressing Government dis-covered non-conformances Procedures for root cause analysis to identify the root cause Root cause corrective action to prevent re-occurrence of discrepancies Procedures for trend analysis Procedures for collecting and addressing customer feedback/complaints Upon request, the contractor shall provide its QC documentation to the Government.

The QCP shall be submitted to the contract administrator and COR within 10 workdays after the date of contract award and three copies of a comprehensive written QCP shall be submitted to the Contracting Officer (KO) and COR within five (5) workdays when changes are made thereafter. After acceptance of the QCP, the contractor shall receive the KO’s acceptance in writing of any proposed change to its QC system.

2.1.9.1 The COR/ACOR will provide the Contractor with a set of keys to access dryer chases rooms areas which are not open and Accessible. The Contractor shall establish and implement methods to ensure keys are not used by unauthorized persons. The Contractor shall develop procedures covering key control in the Quality Control Plan.

The Contractor shall immediately report any occurrences of lost or duplicate keys to the COR/ACOR. All references to keys include key cards.

2.1.9.1.1 Lost keys shall immediately be reported by written correspondence to the COR/ACOR. In the event keys (other than master keys) are lost or duplicated, the Con-tractor shall, upon direction of the KO, re-key or replace the affected lock or locks.

When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be at no additional cost to the Government. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced at the Contractor’s expense.

2.1.9.1.2 The Contractor shall prohibit the use of Government issued keys by any per-sons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Con-tractor employees engaged in the performance of assigned work in those areas, or per-sonnel authorized entrance by the KO.

2.1.10 Subcontract Management. The Government does not have privity of contract with subcontractors and is not involved in matters relating to subcontract management.

2.1.10.1 Payments to Subcontractors. The Contractor shall document compliance with FAR 52.219-14(b)(1) and/or 13 CFR 124.510(c) demonstrating that it has per-formed the required percentage of costs for the total of all combined orders issued to that date. If the Contractor is using Similarly Situated Entities, it must be clearly identifia-ble in the submitted reports. If the required percentage is not being met, the Contractor shall include, with the report, a plan to meet the required percentage before the contract end date for this annual period.

2.1.11 Contractor Employees.

2.1.11.1 Key Personnel.

2.1.11.1.1 Project Manager (PM). The Contractor shall provide a PM who is re-sponsible for the performance of the work. The PM shall have full authority to act for the Contractor on all contract matters relating to daily operation of the contract. The PM shall have five (5) years of experience managing or accomplishing appliance repairs and dryer duct cleaning and have knowledge of electrical wiring for connecting appli-ances. The name of the PM shall be provided by the Contractor to the KO within ten

(10) workdays from contract start. In the circumstances when the PM is not available, the Contractor shall designate an alternate who can perform the same duties during the absence of the Project Manager. The name of this person and an alternate who shall act for the Contractor when the manager is absent shall be designated in writing to the contracting officer at the start of the contract. The PM or alternate shall be available be-tween 0730 - 1630 hours, Monday through Friday except Federal holidays or when the Government facility is closed for administrative reasons. Contractor personnel perform-ing work under this contract are not required to obtain a security clearance. The PM and any individuals designated as key personnel shall be able to understand, speak, read, and write the English language.

2.1.11.1.2 GFEBS PM Coordinator Lead. N/A

2.1.11.1.3 GFEBS Certification. N/A

2.1.11.1.4 Common Access Card (CAC). Certain administrative personnel will require a CAC to access the Army Maintenance Application (ArMA). In addition to ArMA ac-cess, the CAC permits Installation access to key contract employees. These persons shall have at a minimum, a (Favorable Tier 1 (Investigation) prior to being issued a

CAC.

2.1.11.1.5 U.S. Residency. All Contractor employees shall be legal U.S. residents.

The Contractor shall immediately remove any employee that is not a legal U.S. resident.

The Contractor personnel shall be able to communicate clearly in the English language.

2.1.11.1.6 Qualification Standards. The Contractor shall inspect, repair, and main-tain systems and components associated with facilities listed in real property records as required throughout this contract utilizing properly trained, skilled, and qualified employ-ees or Sub-contractor personnel. The Contractor shall provide objective evidence of key personnel qualifications and years of experience to the KO for review and ac-ceptance within ten (10) workdays from contract start.

2.1.11.1.7 Contractor Identification. The Contractor shall ensure all personnel be iden-tified as a Contractor to distinguish themselves (e.g., badge, company logo, or uniform) from Government employees. The Contractor shall ensure all correspondence and re-ports produced are marked as Contractor products or that Contractor participation is disclosed.

2.1.11.1.8 Standards of Conduct. Contractor personnel’s conduct shall not reflect dis-credit upon the Government. The Contractor shall ensure all personnel present a pro-fessional appearance while working on the Government Installation. The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance. The Contractor shall ensure all Contractor employees, providing services under this contract, conduct themselves and perform ser-vices in a professional, safe, and responsible manner. The Contractor shall remove, from the job site, any employee for reasons of misconduct or security. The Contractor shall ensure employee conduct complies with 41 USC 423, Procurement Integrity. The Contractor shall also ensure that no Contractor employees conduct political related ac-tivities or events on the Installation. The removal of such a person shall not relieve the Contractor of the requirement to provide personnel to perform adequate and timely ser-vice.

2.1.11.1.9 Contractor Hiring Restrictions. The Contractor shall not hire or sub-contract with off duty or former Government employees whose employment would result in a conflict with Joint Ethics Regulation (JER) DoD 5500.07-R.

Organizational Conflict of Interest (OCI). Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing infor-mation, budget information or analyses, specifications or work statements, etc.) or per-form evaluation services which may create a current or subsequent Organizational Con-flict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or partici-pation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI can-not be satisfactorily avoided or mitigated, the Contracting Officer may affect other reme-dies as he or she deems necessary, including prohibiting the Contractor from participa-tion in subsequent contracted requirements which may be affected by 0the OCI.

2.1.12 Business Relations. The Contractor shall successfully integrate and coordi-nate all activity needed to execute the requirement of this PWS. The Contractor shall manage the timeliness, completeness, and quality of problem identification to a degree acceptable to the Government. The Contractor shall provide to the COR/ACOR correc-tive action plans, timely identification of issues, and effective management of Subcon-tractors within (2) workdays or at a mutually agreed upon date. The Contractor shall en-sure customer satisfaction and professional and ethical behavior of all Contractor per-sonnel.

2.1.13 Manual Operations. N/A

2.2 Work Management. Applicable only for SERVICE 200 & 411.

2.2.1 Coordination. The Contractor shall schedule and coordinate with the COR/ACOR to minimize disruptions to the facility mission. All correspondence shall be submitted within the established suspense dates. All extensions, releases, or other relief of suspense requirements shall be obtained from the originating office by the Contractor.

2.2.2 General Fund Enterprise Business System (GFEBS):

2.2.2.1 Army Maintenance Application (ArMA): A web service available for customers to request maintenance services by use of computer or mobile devices (smart phone) and receive status updates on requests or orders. Current IMCOM ArMA Business Rules can be found at Main_ArMA_Overview (deps.mil). Requests received through ArMA will follow the same classification and priority of services needed as in Annex B.

2.2.2.1.1 Contingency Plan: The Contractor shall include in the Contingency plan the continuing Service Order Desk operations to cover the ArMA system. The Plan shall in-clude coordination with the DPW Unaccompanied Housing Chief during the events, the entry of ArMA requests backlog and work-related documentation once the system is available.

https://army.deps.mil/army/cmds/imcom_kc/pw_university/Pages/Main_ArMA_Overview.aspx

2.2.2.1.2 Transition (Phase-in) Plan: The Contractor shall include in the Transition (Phase-in) Plan in the transition of the operations to include the ArMA website.

2.2.2.1.3 ArMA: The Contractor shall monitor ArMA during scheduled working hours, process requests, respond and communicate with customers, and close orders.

2.2.2.1.4 Duplicate Orders. The Contractor shall monitor for duplicate orders. If more than one (1) service order is submitted for work, similar in nature, associated to the same building and room number (if applicable), the orders shall be treated as a single order and documented as one (1) in ArMA. The Contractor shall reconcile duplicate or-ders with the customers in the ArMA website and cancel duplicate orders in ArMA.

NOTE: Government systems and database of records are subject to updates, modifica-tions, end of service life preparation and migration to new systems will occur at the dis-cretion of the Army.

2.2.3 Demand Maintenance Order (DMOs). Government

2.2.3.1. DPW Work Reception Desk. The Contractor shall receive notification of work from the DPW Housing Division/Unaccompanied Housing Branch via ArMA.

2.2.3.2. DMO Call Receipt and Entry. The DPW/Housing Branch will assign priorities to all unaccompanied housing appliance DMO. All DMOs shall be executed by the Con-tractor within the following timelines:

• Priority 2 (Urgent) DMOs received via ArMA shall be completed within seven (7) calendar days from receipt, unless reduced to a Priority 3.

• Priority 3 (Routine) DMOs received via ArMA and completed within thirty (30) cal-endar days of receipt.

2.2.3.2.1 ArMA Case Number. The Contractor shall notify the customer of the ArMA Case Number assigned unique number for each DMO. This ArMA Case number shall function as a reference number for customer inquiries and Government Surveillance purposes.

2.2.3.3. Completed Work. The Contractor, certifying the work was satisfactorily per-formed, shall identify the total labor hours the technician worked and the total materi-als/parts costs. Within seven (7) calendar days of DMO completion, the Contractor shall update ArMA as Resolved or cancelled in ArMA.

2.2.3.4. Materials. The Contractor shall be responsible for all materials required for DMO repair work.

2.2.4. Preventive Maintenance Orders (PMOs). N/A

2.2.4.1. N/A

2.2.4.2. Approved PM Schedule. N/A

2.2.4.3. PMO Stickers/Log. N/A

2.2.5. O&M Manual Digital Library. N/A

2.2.6. Operations Work Orders (OWOs). N/A

2.2.7. Project Work Orders (PWOs). N/A

2.2.7.1. N/A

2.2.7.1.1 Conversion Prior to Execution. N/A

2.2.7.2. Cost Estimates for PWOs. N/A

The OWO/PWO will be negotiated as follows: N/A

2.2.7.3. Preparation of Detailed Estimates. N/A

2.2.7.4. Subcontract Work. N/A

2.2.7.5. Specialty Subcontracting Work. N/A

2.2.7.6. Execution of PWO Work. N/A

2.2.7.7. Wage Rates for PWOs. N/A

2.2.7.8. PWO Bi-weekly Meetings. N/A

2.2.7.9. PWO Records. N/A

2.2.7.10. PWO Reporting Requirements. N/A

2.2.8. Warranty Program. N/A

2.2.8.1. Warranty Enforcement Manager. N/A

2.2.8.2. Warranty Management. N/A

2.2.8.3. Routing of Warranty DMOs. N/A

2.2.8.4. Warranty Records. N/A

2.2.8.5. Exceptions. N/A

2.2.8.6. Technical Document Library Operation. N/A

2.3. As-Builts and Geospatial Information System (GIS). N/A

2.3.1 Maintain As-Builts. N/A

2.3.1.1 Support. N/A

2.3.1.2 GIS Software. N/A

2.3.2 Real Property Records Updates. N/A

2.3.3 GIS. N/A

2.3.4 GIS Support Services. N/A

2.3.5 GIS Files. N/A

2.3.6 Other Documents. N/A

2.4 Historic Property or Archaeological Site. Historic properties and archaeological sites are subject to the provisions of the National Historic Preservation Act (NHPA).

The Contractor shall maintain the historic properties on the Installation IAW the FNHPA, 54 United States Code (U.S.C) § 300101, National Preservation; 36 Code of Federal Regulations (CFR) Part 800, Advisory Council on Historic Preservation; and United Fa-cilities Guide Specifications (UFGS). The Contractor shall comply with all applicable Federal Historical Structure and Archeological Laws. TE 04 provides more detail on historic family housing properties at JBLM. Location maps can be found at the local

DPW.

2.4.1 Repair and Replacement. N/A

2.4.2 Salvage. N/A

2.5 Special Requirements.

2.5.1 Security.

2.5.1.1 Access and General Protection/Security Policy and Procedures. The Contrac-tor and all associated Subcontractors’ employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office and comply with applicable Installation, facility, and local security policies and proce-dures. The Contractor workforce shall comply with all personal identity verification (PIV) requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Person-nel) as directed by Department of Defense (DoD), Headquarters Department of the Army (HQDA), and local policy. The COR/ACOR will request changes in Contractor se-curity matters or processes if the Force Protection Condition (FPCON) at any individual facility or Installation changes.

2.5.1.2 Motor Vehicle Operators. Contractor’s personnel, whose tasks require opera-tion of any vehicles, shall possess a valid driver’s license, certificates, and permits appli-cable for the type and class of vehicle being operated.

2.5.1.3 Contractor Vehicle Registration.

Currently there is no requirement to register Contractor owned vehicles with the Provost Marshal or DES. However, all vehicles must be registered IAW current state require-ments. In addition, all vehicles must be registered IAW current state requirements. In addition, the Contractor shall maintain a list of all Contractor-owned or operated vehi-cles and trailers operating on the Installation at all times. The list may be used in case of emergency and/or another contingency. Evidence of vehicle ownership and vehicle lia-bility insurance must be presented upon request.

2.5.1.3.1 Contractor and Vendor Access. All privately-owned vehicles or motorcycles or Contractor or vendor-furnished vehicles and equipment must enter the Installation through the designated secure access control points (ACP). Under the present Installa-tion FPCON, vehicle and equipment operators and passengers must possess identifica-tion documents as required by JBLM DES to access the Installation. Vehicle and equip-ment operators must also possess and be ready to show a valid state and/or commer-cial driver's license, current vehicle registration, and proof of state required minimum lia-bility insurance. As determined by the Installation FPCON, an elevated FPCON may re-quire additional security screening and/or limited Installation access. All vehicles must be registered IAW current state requirements in which they are registered.

2.5.1.3.2 All Contractor personnel, not possessing a Common Access Card (CAC), re-questing access to JBLM will enter through the designated Visitor Control Center (VCC). All Contractor personnel will be required to present a United States National or State issued identification that is capable of being scanned for valid entry. Contractor personnel will receive a visitor’s badge at the VCC with the length of access allowed.

The maximum access length for visitor badging is one year. Once issued a valid visitor’s badge Contractor personnel may enter any Manned Access Control Point/Gate. All Contractor personnel and their vehicles, equipment, and packages are subject to in-spection or examination (search) at entry/exit of JBLM.

2.5.1.4 Physical Security.

Access and General Protection/Security Policy and Procedures: Contractor em-ployees and all associated sub-contractor employees shall comply with applicable in-stallation, facility, and area commander installation/facility access and local security poli-cies and procedures provided by the Provost Marshal Office. The Contractor shall pro-vide all information required for background checks to meet the Automated Installation Entry (AIE) access requirements to be accomplished by the installation Provost Marshal Office, Director of Emergency Services or Security Office. The Contractor shall provide the KO and COR a roster of personnel within ten (10) workdays of contract award and within ten (10) workdays of new employees commencing performance. The Contractor shall have each employee requiring base access complete a Long-Term Badge Applica-tion form.

The Contractor’s workforce shall comply with all personal identity verification require-ments as directed by DoD, Headquarters, Department of the Army (HQDA), and/or local policy. Additionally, Executive Order 13465, 8 September 2008, mandates that all fed-eral Contractors and sub-contractors shall use E-Verify for all employees working di-rectly on any federal contract to determine eligibility to legally work in the United States.

It is the responsibility of the Contractor to provide the Contractor employee a copy of the E-Verify. The E-Verify will be used in conjunction with other applicable documentation to determine eligibility for access to JBLM. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in Contractor security matters or processes.

The Contractor employees and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Cen-ter Interstate Identification Index (NCIC-III)= and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area com-mander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

2.5.1.5 Secure Area Access. N/A

2.5.1.6 Employee Terminations. When an employee is terminated from employment on the contract for any reason, the Contractor shall have an out-processing checklist that identifies the Government issued CAC card and Installation Access Badge/Pass has been turned in to the COR and property items accounted for and back in proper custody. A signature shall be required on the checklist from the appropriate person ac-knowledging receipt of the items. Checklists shall be retained for the duration of the contract.

2.5.1.7 Departing Employees. The Contractor shall ensure Contractor employees re-turn security photographic identification cards, permits, CAC, GFP, keys, photo passes, range passes, sensor access (slide) cards and that access to the LAN email has been canceled. All out-processing Contractor employee CACs must be returned to the COR no later than close of business on the last workday. A formal termination or departing memo must be submitted to the COR and security office with the requested items stat-ing they have been collected.

2.5.1.8 Key Control. The Contractor shall establish a control system to ensure no keys issued to the Contractor by the Government are lost, misplaced, or used by unauthor-ized persons. Government keys shall not be duplicated by the Contractor without the COR's/ACOR’s authorization. Procedures developed to control Government keys shall be included in the Contractor's QCP. The Contractor shall comply with AR 190-13 The Army Physical Security Program and AR 190-51 Security of Unclassified Army Property (Sensitive and Non-sensitive, applicable to key and lock).

2.5.2 Security Training.

2.5.2.1 iWATCH Training. All Contractor employees, to include subcontractor employ-ees, requiring access to Army installations, facilities and controlled access areas shall receive an iWATCH Army information brief. The brief is used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR or local law enforcement entities. The iWATCH Army information brief shall be completed within 30 calendar days of contract award and annually thereafter. The Con-tractor shall provide proof of completion for each affected employee, to the COR within 30 calendar days after completion. New employees shall be briefed within five (5) cal-endar days of their hiring and annually thereafter. iWATCH Army information brief is available at the following website: https://www.dvidshub.net/video/583923/iwatch-2018 or https://www.youtube.com/watch?v=vlzYhQp7fPw

2.5.2.2 AT Level I Training. All contractor employees, to include subcontractor employ-ees, requiring access to Army installations, facilities, and controlled access areas shall complete AT Level I Awareness training within 14 calendar days after contract start date and annually thereafter. The Contractor shall submit certificates of completion for each affected employee, to the COR within seven (7) calendar days after completion of train-ing by all employees and subcontractor personnel. New employees shall be trained within 14 calendar days of their hiring and annually thereafter. AT level I Awareness training is available at the following website: https://jkodirect.jten.mil

2.5.2.3 Operational Security (OPSEC) Awareness Training. Per AR 530-1 Operations Security, all Contractors, Contractor employees and subcontractor employees, requiring access to Army installations, facilities, and controlled-access areas shall complete Level I OPSEC Awareness training within 30 calendar days after contract start date and annu-ally thereafter. The Contractor shall submit certificates of completion for each affected employee, to the COR within seven (7) calendar days after completion of training by all employees and subcontractor personnel. New employees shall be trained within 30 cal-endar days of their hiring and annually thereafter. Level I OPSEC training is available at the following website: https://securityawareness.usalearning.gov/opsec/index.htm

2.5.2.4 All Contractor employees requiring a CAC must complete the DoD Cybersecu-rity Awareness Training before issuance of network access and annually thereafter.

Upon completion of training, the Contractor shall submit training certificates to the COR.

DoD Cybersecurity Awareness training is available at the following website: https://pub-lic.cyber.mil/training/cyber-awareness-challenge/ https://www.dvidshub.net/video/583923/iwatch-2018 https://www.youtube.com/watch?v=vlzYhQp7fPw https://jkodirect.jten.mil/ https://securityawareness.usalearning.gov/opsec/index.htm https://public.cyber.mil/training/cyber-awareness-challenge/ https://public.cyber.mil/training/cyber-awareness-challenge/

2.5.2.5 Controlled Unclassified Information (CUI) Training. All Contractor personnel will access to CUI shall complete initial and refresher CUI training in accordance with appli-cable Army policy. CUI training is available at the following website: https://secu-rityawareness.usalearning.gov/cui/index.html

2.5.3 Safety. The Contractor shall safeguard and maintain all Government and Con-tractor property, as well as provide for the safety and well-being of personnel employed under this contract. The Contractor shall comply with AR 385-10, The Army Safety Pro-gram. Contractor shall be responsible for any injury to any Contractor’s representative, or others, as well as for any damage to any personal or public property that occurs dur-ing the performance of this contract that is caused by the Contractor’s fault or negli-gence.

2.5.3.1 Safety Plan. The Contractor shall develop and implement a safety program for its employees. The Contractor shall submit the Safety Plan to the KO for review and ac-ceptance within ten (10) days of commencement of work. Revisions shall be submitted five (5) calendar days prior to the effective date of change.

2.5.3.2 Occupational…