Technical Exhibit 01 - Performance Requirements Summary (PRS) 25 Aug 2024.pdf
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- Attached to
- Troop Appliance Maintenance and Repair (TAMR)
- Solicitation number
- W911S825QA018
- Issued by
-
Department of the Army
About this file
This document is a Performance Requirements Summary (PRS) for a maintenance and repair contract, likely for military barracks or housing. The contract requires the contractor to perform various services including appliance replacement, repair, and maintenance of washers, dryers, stove/ovens, and dishwashers. Key performance requirements include:
Specific performance standards cover appliance replacement (within 5 business days), ArMA (Automated Repair Management Application) case updates (within 2 business days), repairs for Priority 2 Urgent cases (initial assessment within 3 business days, full repair within 10 work days), and Priority 3 Routine repairs (completed within 30 calendar days). Additional responsibilities include annual cleaning of individual dryer duct systems, quarterly cleaning of convergent dryer duct systems, and timely submission of all required reports. For each performance requirement, there is a maximum allowable deviation of 5% (5 defects per 100 cases), with a $100 penalty per defect above the acceptable quality level (AQL).
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Text version
Technical Exhibit 1 - Performance Requirements Summary (PRS)
The Contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.
Required Services/ Performance Object
PWS
Paragrap h Number
Performan ce Standard
Maximum Allowable Degree of Deviation from Requirement (AQL Level)
Method Of Surveillan ce
Deduct Schedule
PRS#1
In the event the appliance cannot be ecomically economically repaired and has been approved for replacement via TE-09, the Contractor shall deliver Government provided replacement appliances (washers, dryers, laundry centers i.e.
washer/dryer combos and dryer/dryer stacks) to the barracks, pick up unserviceable appliances and turn in to DPW/Unaccom panied Housing
(UH)
Branch/Furnishi ng Management Office (FMO) at Bldg. 9660 Perry Ave (C Bay)
Annex 01 2.2.3.1
This task is to be completed within five (5) business days calendar days or working days after a Governmen t provided replacemen t has been made available and the request for the swap has been submitted
5 late replacements per 100 repairs (5%)
100% Inspection
$100 per defect above AQL
PRS#2
The Contractor shall access assigned ArMA cases during each business day
Annex 01 2.3.1.1
Update ArMA within two (2) business days of completed ArMA cases
No more than 5 late updates per 100 completed ArMA cases (5%)
100% Inspection
$100 per defect above AQL
PRS#3
The Contractor shall complete an initial assessment of Priority 2 Urgent ArMA cases
Annex 01 2.3.2.1
The Contractor will complete the initial assessmen t within three (3) business days after receipt
No more than 5 late initial assessments per 100 Priority 2 Urgent ArMA Cases (5%)
100% Inspection
$100 per
PRS#4
Contractor shall provide parts and labor to repair Priority 2 Urgent ArMA cases
Annex 01 2.3.2.3
Contractor shall ensure the inoperable appliance is fully functional within 10 work days for Urgent Repairs
No more than 5 less than fully functional appliances per 100 Priority 2 Urgent ArMA Cases (5%)
100% Inspection
$100 per
PRS#5
provide parts and labor to repair Priority 3 Routine ArMA cases
Annex 01 2.3.2.3
Contractor shall ensure that Priority 3 Routine Repairs are completed within 30 calendar days
No more than five percent (5%) defects per month allowed
100% Inspection
$100 per
PRS#6
complete disconnection /installation of washer, dryers, laundry centers i.e.
washer/dryer stacks, dryer/dryer stacks, dryer/dryer stacks, stove/ovens, dishwashers and over the stove microwaves
Annex 01 2.3.3
The Contractor shall complete the disconnecti on/installati on within five (5) business days after a Governmen t provided replacemen t has been made available and the request for the swap has been submitted
No more than five percent (5%) defects per month allowed
100% Inspection
$100 per above AQL
PRS#7
Contractor shall clean individual dryer duct systems on an annual basis
Annex 01 2.4.4
The applicable individual dryer duct systems shall be disconnect ed, cleaned, inspected and thoroughly vacuumed out
No more than 5 (five) dryer ducts not cleaned per 100 individual dryer ducts systems scheduled for cleaning (5%)
Random Sample
$100 per
PRS#8
clean convergent dryer duct systems on an quarterly basis.
Annex 01 2.4.
Annex 02 2.32
The applicable convergent vent dryer duct and vent systems shall be disconnect ed, cleaned, inspected and thoroughly vacuumed to include the HRU coils
No more than 5 (five) dryer ducts not cleaned per 100 convergent dryer ducts systems scheduled for cleaning (5%)
Random Sample
$100 per
PRS#9
The Contractor shall submit all required reports and deliverables
6.0 All required
reports and deliverable s shall be submitted IAW the times and formats specified in See Para 6.0
No more than 5 late reports or deliverables per 100 reports or deliverables (5%)
100% Inspection
$100 per
Technical Exhibit 1 - Performance Requirements Summary (PRS)
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