QASP - CERCLA Groundwater Pump and Treatment System Operation and Semi-Annual Groundwater Monitoring (16 JAN 2026).pdf

Quality Assurance Surveillance Plan

For

CERCLA Groundwater Pump and Treatment System Operation and Semi-Annual Groundwater Monitoring

U.S. Army Soldier Systems Center, Natick, MA

16 January 2026

TABLE OF CONTENTS

Subject Page Number

1. Overview 1

2. Description of Services 1

3. Roles and Responsibilities 1

4. Contract Quality Requirements 1

5. Government Surveillance 2

6. Non-Conforming Performance 2

7. Deduct Plan 4

8. Data Analysis 4

9. Acceptance of Services 4

10. COR Status Report 4

11. Contractor Manpower Reporting Application (CMRA) 4

12. Contractor Performance Assessment Reporting System (CPARS) 4

13. COR/Quality Assurance Surveillance Files 4

14. QASP Changes 5

1. OVERVIEW

1.1. Purpose. The purpose of this plan is to identify the methods and procedures the Government will use to ensure it receives the services under this contract as identified in the Performance Work Statement (PWS).

1.2. Intent. The intent of this Quality Assurance Surveillance Plan (QASP) is to: 1) ensure Contractor performance meets or exceeds contract terms, conditions and specifications; 2) hold the Contractor accountable for quality control; and 3) encourage the Contractor to take appropriate steps to control and improve quality. Accordingly, the Government will perform surveillance on the contract in accordance with this QASP, but reserves the right to monitor the contract in any manner necessary, at any times necessary, and at all places necessary to ensure that the rendered services conform to contract requirements. The Government also reserves the right to perform quality assurance at the Subcontractor level and perform quality assurance at the contractor's place of business, if applicable. Resolution of non-conforming services discovered at the Subcontractor level will be addressed with the prime Contractor.

2. DESCRIPTION OF SERVICES

2.1. Scope of Work. The scope of work of this task order may be found in Section 1.3, Table 1 of the PWS.

2.2. Contract. The type of contract may be found in Section 1.6.7 of the PWS.

3. ROLES AND RESPONSIBILITIES.

3.1. Government Personnel: Government personnel are defined in Section 2.1 of the PWS. These are the Contracting Officer (KO), Contracting Officer’s Representative (COR), and Contract Administrator.

3.2. Contractor Personnel: Task order key personnel are defined by the Contractor as discussed in Section 1.6.10 of the PWS.

4. CONTRACT QUALITY REQUIREMENTS

4.1. Quality Control Program. The Contractor's Quality Control Program requirements are defined in Section 1.6.3 of the PWS.

4.2. Government Quality Assurance. The Government will perform Quality Assurance oversight of the Contractor in accordance with (IAW) Section 1.6.3 of the PWS and this QASP.

5. GOVERNMENT SURVIELLANCE

5.1. Methods of Surveillance include but are not limited to:

• Periodic Sampling - Planned sampling of a service at specific predetermined dates and times. May be appropriate for tasks that occur infrequently.

• 100% inspection – All items will be inspected

5.2. Surveillance Schedule. A Surveillance Schedule will be created each month utilizing the COR Surveillance Schedule, DA 5475 (Attachment 2). A copy of the surveillance schedule will be uploaded with the Monthly COR Status Report (see Section 10). The schedule is “FOR OFFICIAL USE ONLY” and is not releasable to anyone other than authorized Government personnel.

5.3. Surveillance Instructions/Checklists. Surveillance will be performed IAW the Surveillance Schedule (Attachment 2). Applicable sections of the Surveillance Checklist(s) (Attachment 3) will be completed each time surveillance is performed.

5.4. Surveillance Documentation. All surveillances will be documented, and the applicable portions of the Surveillance Checklist(s) will be completed when/as Surveillances are conducted. All surveillances will include as a minimum the date and time the surveillance was performed, who performed the surveillance, the name of the contractors’ representative or employee present when the surveillance was performed, what was inspected, to what standard and the results. Completed Surveillance Checklist(s) will be included as attachments to COR Status Reports and filed in the Virtual Contracting Enterprise (VCE), COR Management Tool, https://arc.army.mil/COR, IAW the MICC-FSH, VCE, COR’S ONLINE FILE, File Plan.

6. Non-Conforming Performance. Non-conformance occurs when a Contractor fails to meet Contract or Task Order terms, conditions and/or specifications. All instances of non-conformance will be documented and the Contractor will be notified.

Resolution of non-conformance discovered at the Subcontractor level will be addressed with the prime Contractor. Non-conformance is classified as either: Level I (Minor); Level II (Major); or Level III (Critical).

https://arc.army.mil/COR

6.1. Level I (Minor). Level I non-conformance is not likely to materially reduce the usability of services for their intended purpose or is a departure from established standards having little bearing on completing the contract requirement. Minor non-conformances can usually be corrected on the spot and can be issued to the Contractor through either a verbal or written Contract Discrepancy Report (CDR).

However, the Government is still required to document verbal Level I CDRs. The COR may issue verbal Level I CDRs directly to the appropriate level of Contractor management. The COR will notify the KO as soon as practical when a verbal Level I CDR is issued and document them in their Monthly Reports. If the non-conformance cannot be corrected on the spot, the Contractor shall be given a suspense date to correct the deficiency. The KO will issue and sign written Level I CDRs, Attachment 4.

6.2. Level II (Major). Level II non-conformance is likely to result in failure of the services to meet contract requirements. Also, repeated discrepancies, a large number of documented Level I CDRs and trends indicating failure of the Contractor’s quality control program can be classified as Level II CDRs. The KO issues all Level II CDRs in writing, Attachment 4. The COR will notify the KO as soon as practical when a major non-conformance is identified.

6.3. Level III (Critical). Level III non-conformances result in hazardous or unsafe conditions due to the manner in which the services are performed; prevent or impact a vital agency mission as a result of performance; or are for repeated or uncorrected Level II CDRs. The Contracting Office Director or Deputy Director issues written Level III CDRs. The COR is responsible for notifying the KO immediately upon discovery of a critical non-conformance.

6.4. Documenting CDRs. Documentation, as a minimum, will include: the Contract or Task Order number; reference to the specific contract requirement; the specific discrepancy to the requirement; where it was discovered; the date and time it was discovered; Contractor representative who was notified; and the suspense date for Contractor response/corrective action.

6.5. Tracking and Resolving CDRs. All CDRs, verbal and written, regardless of issuer will be included in the COR’s Monthly Report. The COR and KO shall track CDRs to ensure the Contractor identifies and takes appropriate corrective action to the root cause and the specific non-conformance is corrected within the required timeline.

The KO will make a final written determination of the Government’s remedies if the non-conformance is not corrected by the Contractor after receiving notice and a reasonable opportunity to correct the work.

7. Deduct Plan. There is no Deduct Plan associated with this Contract.

8. Data Analysis. Data Analysis will be used to look for and identify shifts in Contractor performance both positive and negative. The results of surveillances performed and Contractor provided data (Progress Reports, metrics, etc.), if any, will be reviewed and analyzed monthly and adjustments to the surveillance schedule will be made if/as deemed necessary. NOTE: Negative trends noted using Government observations could result in issuing the Contractor a CDR and trends noted using Contractor data will never result in a CDR unless the Contractor is not addressing the negative trend in an acceptable manner.

9. Acceptance of Services. When all services have been deemed acceptable and there is documented objective quality evidence to support acceptable performance, the COR will accept the services provided and authorize payment upon satisfactory completion of the work. This is done by approving the Contractor’s Receiving Reports in Wide Area Workflow https://wawf.eb.mil/.

10. Monthly COR Status Report. COR Status Reports will be submitted on a monthly basis to the Contracting Officer via the COR Management Tool. COR Status Reports will include a synopsis of the Contractors performance for the inclusive dates of the report in the “COR REMARKS” section of the report. The synopsis will contain a summary of: surveillances performed; Customer Feedback, if any; CDRs, if any; an analysis of the Contractors performance; recommended adjustments to surveillance schedules; and any other pertinent contract information. Completed Surveillance Checklists and CDRs, if any, will be included as attachments to COR Status Reports.

11. Contractor Manpower Reporting Application (CMRA). The Contractor shall comply with the CMRA requirements identified in Section 5.10 of the task order PWS.

The COR shall verify that the Contactor has complied with the required contractor manpower reporting and document any observations.

12. Contractor Performance Assessment Reporting System (CPARS).

Documented surveillance data (COR Status Reports, Completed Surveillance Checklists, Customer Feedback and CDRs, if any) will be used to support CPARS ratings. CPARS will be completed in accordance with AFARS, Subpart 5142.15 – Contractor Performance Information.

13. COR/Quality Assurance Surveillance Files. The official COR/Quality Assurance Surveillance File will be maintained in the on-line COR Management Tool https://wawf.eb.mil/ per Army Contracting Command Pamphlet, 70-1. Documents will be filed in the COR Management Tool in accordance with the MICC-FSH, VCE, COR’S ONLINE FILE, File Plan.

14. QASP Changes. This QASP is a living document and, as such, may be changed as needed based on Data Analysis (trends), contract modifications, etc. The COR will send any recommended changes to the Contracting Officer for approval.

Attachments:

1. Performance Requirements Summary (PRS)

2. Surveillance Schedule, DA Form 5475

3. Surveillance Checklist

4. Contract Discrepancy Report, DA Form 5479

Attachment 1

Performance Requirements Summary

Performance Objective

Performance Standards

Method of Surveillance

Performance Threshold Incentive/Disincentives

Health and Safety: PWS Section 5.1.2.

The Contractor shall maintain Health and Safety Requirements.

Compliant with applicable federal, state, and local laws and regulations

Periodic sampling

Zero Class C safety violations where the contractor is determined at fault.

Trends of less than acceptable performance could result in termination of task order and/or negative CPARs ratings.

Schedule: PWS

5.1.1 the Contractor shall meet the schedule requirements of the PMP. The Contractor shall also prepare and maintain working, activity-based schedules suitable for Federal Facility Agreement (FFA) decision-making.

Compliant with this PWS, and SSC FFA and all applicable federal, state, and local laws and regulations.

100% inspection

No slippage deemed the fault of the contractor for which the Contractor does not present a viable plan to make up the lost time.

Failure to meet the Performance-Based Milestones/Objectives could result in nonpayment, termination of the task order, and/or negative CPARs ratings.

Approval of Deliverables:

PWS Para

1.6.12 and 5.1.3 the Contractor shall obtain Army and USEPA approval and concurrence from MADEP of all project deliverables.

Compliant with this PWS and agreements, all applicable federal, state, and local laws and regulations.

100% inspection

No more than two (2) iterations for either Army or USEPA and

MADEP

comments.

Failure to complete compliant documents could result in mission failure or schedule delay which would result in nonpayment for work toward the applicable CLINs, termination of the task order, and/or negative CPARs ratings.

Performance Objective

Performance Standards

Method of Surveillance

Performance Threshold Incentive/Disincentives

Field Activities:

Para. 2.1.1,

5.1.4 and Table

1. Complete

CERCLA

Investigations and remediation (RA(O)) which includes the field work required for applicable characterization.

RA(O) includes remedy optimization as well as development and implementation of an LTM, exit or ramp-down strategy for RA(O) activities at each site.

Performed in compliance with the CERCLA.

Field work and sampling protocols must follow Standard Operation Procedures (SOPs).

Periodic sampling

100% compliance with the CERCLA Investigations and remediation (RA(O)) which includes the field work required for applicable characterization.

If field work is not completed in accordance with CERCLA and the SOPs contractor shall re-sample at their cost to if required for completion of performance objectives. Additionally, failure to receive approval of field changes may result in negative CPARS.

Sample Results:

PWS Para 5.1.5 and Table 1.

Complete

CERCLA

Investigations and remediation that includes sample results completed appropriately for acceptance by the Army and Regulators.

Samples results shall meet quality control goals/requirements to include any applicable SOPs and regulatory requirements.

Sample results must provide information to allow SSC to complete future site planning.

Periodic sampling

100% compliance with

QC

requirements established in the QAPP and Work Plan.

Failure to have sample results which fall within QC requirements could result in contractor re-sampling at their cost, schedule delay or mission failure. Failure to meet the Performance-Based Milestones/ Objectives could result in nonpayment, termination of the task order, and/or negative CPARs ratings.

Attachment 2 Surveillance Schedule, DA Form 5475

Attachment 3 Surveillance Checklist

SURVEILLANCE CHECKLIST--General

COR Inspection Checklist & Data Report (Fixed Firm Price Contract) Period Of Performance:

Contractor: From:

Contract Number: To:

Service Provided:

Meeting Contract Requirements?

COR Name:

"Did Contractor" YES NO N/A

1. Did the Contractor fully execute this contract by assuming contractual liability and responsibility for the achievement of the contract requirements? (PWS Section 1 and Table 1).

Comments:

2 Did the Contractor fully execute this contract by:

providing the necessary support for Government interactions with the regulators and obtaining comments/concurrence on documentation, as applicable?

(PWS Sections 5.1.3 and 5.4)

3. Did the Contractor develop and maintain an Activity- Based Schedule that fully supports the technical approach and outlines activities and milestones? Did the contractor meet that schedule? Were changes satisfactory? (PWS Section 5.1.1 and Table 1).

4. Did the Contractor identify and implement a means for providing monthly project status reports to the COR? (Basic Contract PWS Section C.4.2.2).

5. Did the Contractor update the PMP to reflect progress towards achievement of the performance objectives and delineate proposed actions to accomplish future project milestones? (PWS Section 5.1.1)

6. Did the Contractor adhere to all applicable federal, DoD, and Army geospatial data standards for tasks and deliverables in this PWS? (Basic Contract PWS Section C.5.3).

7. Did the Contractor ensure that the quality of all work performed or produced under this contract meets Army approval, through the COR? Did the Contractor receive concurrence on the documents from the regulators? (PWS Table 1 and Section 5.1.3)

8. Were the Contractor efforts performed in accordance with the Health and Safety Plan? (PWS Section 5.1.2).

Comments:

9. Did the Contractor update at least monthly a multimedia (i.e., both paper and electronic format) project repository of all project-related information to ensure that pertinent documentation and data are available for project reviews, and to provide a clear record of the PBA approach to support final decisions and remediation completion? (PWS Section 5.2).

10. Did the Contractor comply with PWS and referenced applicable regulations to ensure that all activities performed by its personnel, subcontractors and suppliers are executed in accordance with said authorities? (PWS Section 1.2, Parts 4 and 6).

11. Did the Contractor provide the necessary personnel and equipment to execute this PWS successful? The Contractor is responsible for determining the requirements for licensed professionals and certifications. Did the Contractor provide necessary key personnel and notify the COR of any changes in key personnel? (PWS Section

1.6.11 and Part 4).

12. Did the Contractor comply with the Security Requirements including submittal of training certificates to the COR? (Section 1.6.7)

13. Did the Contractor also update the repositories for the Administrative Record for DERP activities as required?

(PWS Section 5.2)

14. Did the Contractor comply with the Database Requirements? (PWS Section 5.3)

Comments:

Comments summary, to include, positive trends, negative trends, concerns, customer comments, and any additional COR comments:

Attachment 4 Contract Discrepancy Report, DA Form 5479