Attachment 0004 3GEN FLIR LRIP DCB - QASP.pdf

Attachment 0004

W909MY-21-R-C010

QUALITY ASSURANCE SURVEILLANCE PLAN

PROGRAM: Third Generation Forward Looking Infrared (3GEN FLIR) Dewar Cooler Bench (DCB)

CONTRACT NUMBER: W909MY-21-R-C010

CONTRACTOR: TBD

1. PURPOSE

The purpose of this Quality Assurance Surveillance Plan (QASP) is to provide Third Generation Forward Looking Infrared (3GEN FLIR) Dewar Cooler Bench (DCB) with the procedures necessary to monitor the performance of the successful offeror under solicitation number W909MY-21-R-C010. This plan provides detailed methods for identifying, recording, and reporting deficiencies observed in the 3GEN FLIR DCB program.

2. FUNCTIONS SURVEYED

The functions surveyed are Technical, Schedule, Management, and Cost requirements under this contract. Overall performance will be reviewed monthly by evaluation of all deliverables by the Contracting Officer Representative (COR). The DCB contract will have a 48 month period of performance (PoP); 48 month base and 29 month option.

The option will be awarded approximately 18 months into the base period to allow for 17-month lead time and a 12-month delivery. The Contractor will be required to manufacture and deliver 3GEN FLIR DCBs to support Abrams M1A2 System Enhancement Program Version 4 (SEPv4) and Next Generation Combat Vehicle (NGCV) / Optionally Manned Fighting Vehicle (OMFV). The Contractor shall provide the technical/engineering services, program management, configuration management, quality assurance, and safety requirements to support the production of 3GEN FLIR DCBs. This will be a hybrid Firm-Fixed-Price (FFP) and Cost-Plus-Fixed-Fee (CPFF) contract. The FFP portion will cover the procurement of hardware and the CPFF portion will cover the technical & engineering, test, and logistics services.

3. MANAGEMENT APPROACH

This QASP defines the management approach taken by the 3GEN FLIR DCB program to monitor, manage and take appropriate action on the Contractor’s performance against requirements communicated in the performance work statement (PWS).

Coordination between the Government 3GEN FLIR project lead and the Contractor project lead will ensure mutual understanding of the requirements. The Government 3GEN FLIR project lead through periodic interface with the Contractor team members shall conduct a 100% inspection to validate that the requirement timelines are being met.

4. MANAGEMENT STRATEGY

The Contractor’s internal quality control system will set forth the staffing and procedures for self-inspecting the quantity, quality, timeliness, responsiveness, customer satisfaction, and other requirements as stated in the PWS. The Contractor will use its internal quality control system to assess and report their performance against the schedule requirements in the PWS to the designated Government representative.

The Government 3GEN FLIR project lead shall provide the COR, on a monthly basis, an assessment of the Contractors’ ability to plan and implement staffing changes, as required, to deliver DCBs per the schedule in the PWS and/or the contract.

This QASP is a “living document”, and the COR may review and revise it on a regular basis. However, the COR shall coordinate changes with the Contractor. Copies of the original QASP and revisions shall be provided to the Contractor and Government officials implementing surveillance activities.

5. SCOPE

To fully understand the roles and responsibilities of the parties, it is important to define the distinction in terminology between the Quality Program Plan (QPP) and the QASP.

The Contractor, not the Government, is responsible for management and quality control actions necessary to meet the quality standards set forth by the contract.

The QASP is put in place to provide Government surveillance oversight of the Contractor’s quality control efforts to assure that they are timely, effective and are delivering the results specified in the contract. The QASP is not a part of the contract and is not intended to duplicate the Contractor’s QPP.

6. ROLES AND RESPONSIBILITIES

The following personnel shall oversee and coordinate surveillance activities.

6.1 PROCUREMENT CONTRACTING OFFICER (PCO)

The Procurement Contracting Officer (PCO) will ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and will safeguard the interests of the United States in the contractual relationship. The PCO will also insure that the Contractor receives impartial, fair, and equitable treatment under this contract. The PCO is ultimately responsible for the final determination of the adequacy of the Contractor’s performance.

6.2 CONTRACTING OFFICER’S REPRESENTATIVE (COR)

The COR is responsible for technical administration of the contract and will assure proper Government surveillance of the Contractor’s performance. The COR will keep a quality assurance file to document the inspection and evaluation of the Contractor’s work performance. Government surveillance may occur under the Inspection of Services clause for any/all services relating to the contract. The COR can request assistance from the DCMA QAS or other Government Technical SMEs to monitor specific aspects of the contract as described in the Performance Requirements Summary (Appendix A). Additionally, the COR or designee may use the QASP checklist (Appendix B) to assist in quality assurance surveillance duties. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf.

6.3 QUALITY ASSURANCE EVALUATOR (QAE)

The QAE (or representative) periodically observes Contractor performance, reviews delivered service, reviews quality management corrective actions, keeps current records of performance issues and results, periodically assesses and documents Contractor performance and communicates findings as necessary with the Contractor and the PCO through the COR. The documentation of performance assessment constitutes an official record and may be considered past performance information.

7. PERFORMANCE REQUIREMENTS

The 3GEN FLIR DCB shall meet the requirements specified on the applicable performance specifications, drawings and Interface Control Documents (ICD) as described in the PWS.PWS. The Government performs surveillance to determine if the Contractor meets, exceeds, or does not meet specific standards. The Government will use the use the Performance Requirements Summary standards (Appendix A) to determine Contractor performance and shall compare Contractor performance to the standards. The Government will use the QASP Checklist (Appendix B) to validate the Contractor’s conformance to ISO 9001, Quality Assurance.

7.1 METHODS OF SURVEILLANCE

In an effort to minimize the contract administration burden, simplified methods of surveillance techniques will be used by the Government to evaluate Contractor performance. The primary methods of surveillance are reports and customer feedback.

The Government will use appointed representatives, as well as reports and input from users/customers as sources of comments on the Contractor’s performance.

7.2 CUSTOMER SATISFACTION

The Contractor is expected to establish and maintain professional communication between its employees and customers. The primary objective of professional communication between employees and customers is customer satisfaction. Customer satisfaction is the most significant external indicator of the success and effectiveness of all services provided and can be measured through customer complaints. Performance management drives the Contractor to be customer focused through initially addressing customer complaints and investigating the issues and/or problems.

8. METHODS OF QUALITY ASSURANCE (QA) SURVEILLANCE

Various methods exist to monitor performance dependent upon the type of effort or task. The COR shall use the general surveillance methods listed below or specifics as they relate to the type of effort or task in administration of this QASP.

8.1 SOFTWARE DEVELOPMENT AND TEST

Software development tasks will be well planned and documented enabling surveillance of Contractor’s internal documentation to status progress. As appropriate, the Contractor’s internal metrics or metrics required by contract are usually developed periodically to track code development, code reviews and test. These metrics provide a method to for the COR or Technical SMEs to judge progress to the plan, identify problems requiring rework, provide insight into software organization’s ability to work to estimates, generally judge software organization’s capabilities, and to judge software QA and configuration control mechanism and adequacy. The COR or the Technical SMEs will screen metrics periodically for evidence of deviations to plans and schedules, for accuracy of metric used in work estimate, for evidence of identified voids in Contractor’s procedures and developed work-arounds, and for plans to revise/update procedures to prevent similar problems from occurring in the future.

8.2 SERVICES

The Contractor shall provide, when ordered by the Government, engineering & technical, test, and logistics services. Surveillance methods for Services may be varied but should include monthly review of work generated against plan, schedule updates and number and type of work-arounds, required deviation from plans, reports produced, etc.

The COR will report the quality of all services. When significant deviation from plan is observed, the COR will report that symptom as well. When Services require on/off-site Contractor personnel the COR is responsible for observing the interaction of personnel and to evaluate the quality, timeliness, cooperation, customer trust, etc. in the service provided. Written materials produced by the Contractor will usually be available for review of progress in this area.

8.2.1 DIRECT OBSERVATION

The COR will do direct observation of specific requirements (e.g. periodically or through 100% surveillance) as defined in Appendix A.

8.2.2 PERIODIC INSPECTION

The COR will evaluate outcomes on a periodic basis. Inspections may be scheduled on daily, weekly, monthly, quarterly or annually, or can be unscheduled, as deemed appropriate by the COR.

Various plans, reports, packages, drawings, specification, documents, etc., are required per the PWS and associated CDRLs. Any document or data delivery required will undergo 100% inspection. Various technical engineering support required per the PWS will monitored for via customer complaints. The COR will be responsible for ensuring that any complaints are resolved in a timely manner.

8.2.3 VALIDATED USER/CUSTOMER COMPLAINTS

This method of surveillance will be used by the COR to monitor performance by randomly selecting and inspecting a sample of products being manufactured and delivered or validation from the QAEs that the Contractor is performing at a level expected.

8.3 PROGRESS OR STATUS MEETINGS

The COR will monitor program meetings (e.g. Program Reviews). These meetings should be well planned and documented enabling surveillance of Contractor’s internal documentation to verify current status and progress. Program Monthly Status Reports will be reviewed for accuracy, timeliness and as required for cost/spend rates to the plan and task progress.

8.4 ANALYSIS OF CONTRACTOR’S PROGRESS REPORTS

The COR shall monitor the Contractor’s monthly status reports (cost, schedule and performance). These reports should be well planned and documented enabling surveillance of Contractor’s internal documentation to verify current status and progress.

9. DOCUMENTING PERFORMANCE

9.1 ACCEPTABLE PERFORMANCE

The Government shall document positive performance. Any report may become a part of the supporting documentation for any contractual action.

9.2 UNACCEPTABLE PERFORMANCE

When unacceptable performance occurs, the COR will request that the PCO inform the Contractor. This will normally be in writing unless circumstances necessitate verbal communication. The COR will document all discussions and provide to the PCO as well as place a copy in the COR’s file.

When the COR determines formal written communication is required, the COR will prepare a Contract Discrepancy Report (CDR) and have the PCO present it to the Contractor's program manager. The Contractor shall acknowledge receipt of the CDR in writing. The CDR will specify if the Contractor is required to prepare a corrective action plan to document how the Contractor shall correct the unacceptable performance and avoid a recurrence. The CDR will also state how long after receipt the Contractor has to present this corrective action plan to the Government. The Government will review the Contractor's corrective action plan to determine acceptability. Any CDRs may become a part of the supporting documentation for any contractual action deemed necessary by the PCO.

10. FREQUENCY OF SURVEILLANCE

10.1 FREQUENCY OF MEASUREMENT

During contract performance, the COR will periodically analyze whether the negotiated frequency of surveillance is appropriate for the work being performed.

10.2 FREQUENCY OF PERFORMANCE ASSESSMENT MEETINGS

The COR will meet with the Contractor as a minimum semi-annually to assess performance and will provide a written assessment.

After award, both the Contractor’s Program Manager and the COR will sign and date this document.

Signature Date Contractor Program Manager

Signature Date Contracting Officer’s Representative

A-1

Appendix A

3GEN FLIR DCB

Performance Requirements Summary

CDRL # /

PWS Task Paragraph #

TASK NAME PERFORMANCE

STANDARD

ACCEPTABLE QUALITY

LEVEL

SURVEILLANCE

METHOD AND

ASSESSMENT

CDRL A001

3.1.2.1

Presentation Material

Post Award Meeting

The contractor shall provide presentation materials that are 100% within the standards stated in CDRL A001. Materials shall be submitted within 5 business days prior to the meeting and shall be 100% accurate.

The contractor shall provide presentation materials that are 98% within the standards stated in CDRL A001. Materials shall be submitted within 5 business days prior to the meeting and shall be 98% accurate.

COR will review all agendas with 100% Inspection for compliance with Standard.

CDRL A002

3.1.2.1

3.1.2.2

Conference Minutes

Post Award Meeting

Program Reviews

The contractor shall provide presentation materials that are 100% within the standards stated in CDRL A002. Materials shall be submitted within 5 business days after the meeting and shall be 100% accurate.

The contractor shall provide conference minutes that are 98% within the standards stated in CDRL A002.

Materials shall be submitted within 5 business days after the meeting and shall be 98% accurate.

COR will review all meeting minutes with 100% Inspection for compliance with Standard.

CDRL A003

3.1.3

3.3.2.3

3.3.3.5

3.4

Status Report

Monthly Status Report

DMSMS Alerts

Use of GFP/GFE

Support Services

The contractor shall provide monthly status reports that are 100% within the standards stated in CDRL A003. Materials shall be submitted no later than the 15th of the month and shall be 100% accurate.

The contractor shall provide monthly status reports that are 98% within the standards stated in CDRL A003. Materials shall be submitted no later than the 15th of the month and shall be 98% accurate.

COR will review status reports with 100% Inspection for compliance with Standard.

CDRL A004

3.1.8

3.4.2.1

3.4.2.2

Test Plan

Hardware Acceptance

First Article Test

Component Requalification

The contractor shall provide test services that are 100% within the standards stated in CDRL A004. The test plans shall be submitted at the time Test Services are exercised by the Government and shall be 100% accurate.

The contractor shall provide test services that are 98% within the standards stated in CDRL A004. The test services shall be submitted at the time Test Services are exercised by the Government and shall be 98% accurate.

COR will review test plans with 100% Inspection for compliance with Standard.

CDRL A005

3.1.8

3.4.2.1

3.4.2.2

Test Procedure

Hardware Acceptance

First Article Test

Component Requalification

The contractor shall provide test procedures that are 100% within the standards stated in CDRL A005. The test procedures shall be submitted at a date to be determined at the time Test Services are exercised and funded by the Government and shall be 100% accurate.

The contractor shall provide test procedures that are 98% within the standards stated in CDRL A005. The test services shall be submitted at a date to be determined at the time Test Services are exercised and funded by the Government and shall be 98% accurate.

COR will review test procedures with 100% Inspection for compliance with Standard.

A-2

CDRL A006

3.2.1.1

Item Unique Identification Marking Plan

Item Unique Identification (IUID)

The contractor shall provide the item unique identification marking plan that is 100% within the standards stated in CDRL A006. The marking plan shall be submitted no later than 45 days after contract award and shall be 100% accurate.

The contractor shall provide the item unique identification marking plan that are 98% within the standards stated in CDRL A006. The marking plan shall be submitted no later than 45 days after contract award and shall be 98% accurate.

COR will review the IUID Marking Plan with 100% Inspection for compliance with Standard.

CDRL A007

3.2.1.3

Safety Assessment Report

Safety, Health, and Environment

The contractor shall provide the safety assessment report that is 100% within the standards stated in CDRL A007. The system engineering plan shall all be shall be submitted within 30 days from receipt of the non-serviceable part(s) and shall be 100% accurate.

The contractor shall provide the safety assessment report that are 98% within the standards stated in CDRL A007. The system engineering plan shall be submitted within 30 days from receipt of the non-serviceable part(s) and shall be 98% accurate.

COR will review the safety assessment report with 100% Inspection for compliance with Standard.

CDRL A008

3.3

3.3.1

3.3.3.1

B1.1

Systems Engineering Management Plan

Systems Engineering

Configuration Management

Quality Management

Program Protection Implementation Plan

The contractor shall provide the system engineering management plan that is 100% within the standards stated in CDRL A008. The system engineering plan shall all be shall be submitted within 30 days from receipt of the non-serviceable part(s) and shall be 100% accurate.

The contractor shall provide the system engineering management plan that are 98% within the standards stated in CDRL A008. The system engineering plan shall be submitted n shall be submitted within 30 days from receipt of the non-serviceable part(s) and shall be 98% accurate.

COR will review the Systems Engineering Management Plan with 100% Inspection for compliance with Standard.

CDRL A009

3.3.1.2

3.3.1.3

Engineering Change Proposal

Engineering Changes and Variances

Value Engineering Change Proposal

The contractor shall provide engineering change proposals that are 100% within the standards stated in CDRL A009. The engineering change proposal shall all be submitted as required and shall be 100% accurate.

The contractor shall provide the system engineering change proposals that are 98% within the standards stated in CDRL A009. The engineering change proposals shall be submitted as required and shall be 98% accurate.

COR will review engineering change proposals with 100% Inspection for compliance with Standard.

CDRL A010

3.3.1.4

Notice of Revision

Notice of Revision

The contractor shall provide the notice of revision that is 100% within the standards stated in CDRL A010. The notice of revision shall all be submitted as required and shall be 100% accurate.

The contractor shall provide the notice of revision that are 98% within the standards stated in CDRL A010. The notice of revision shall be submitted as required and shall be 98% accurate.

COR will review notice of revisions with 100% Inspection for compliance with Standard.

A-3

CDRL A011

3.3.1.5

Specification Change Notice

Specification Change Notice

The contractor shall provide the specification change notice that is 100% within the standards stated in CDRL A011. The specification change notice shall all be submitted as required and shall be 100% accurate.

The contractor shall provide the specification change notice that are 98% within the standards stated in CDRL A011. The specification change notice shall be submitted as required and shall be 98% accurate.

COR will review specification change notices with 100% Inspection for compliance with Standard.

CDRL A012

3.3.1.6

Request for Variance

Request for Variance

The contractor shall provide the request for variance that is 100% within the standards stated in CDRL A012. The request for variance shall all be submitted as required and shall be 100% accurate

The contractor shall provide the request for variance that are 98% within the standards stated in CDRL A012. The request for variance shall be submitted as required and shall be 98% accurate.

COR will review request for variances with 100% Inspection for compliance with Standard.

CDRL A013

3.3.2

Diminishing Manufacturing Sources and Material Shortages

(DMSMS)

Management Program and Plan

DMSMS

Management Program and Plan

The contractor shall provide DMSMS Management plan that is 100% within the standards stated in CDRL A013. The DMSMS Management plan shall all be submitted no later than 45 days after contract award and shall be 100% accurate.

The contractor shall provide the DMSMS Management plan that are 98% within the standards stated in CDRL A013. The DMSMS Management plan shall be submitted no later than 45 days after contract award and shall be 98% accurate.

COR will review DMSMS plan semi-annually with 100% Inspection for compliance with Standard.

CDRL A014

3.3.2.1

DMSMS /

Obsolescence Bill of Materials (BOM); LRIP Phase

Bill of Materials (BOM) for Logistics and Supply Chain Risk Management

The contractor shall provide DMSMS source data forecasting that is 100% within the standards stated in CDRL A014. The DMSMS source data forecasting shall all be submitted every six (6) months and no later than the 15th of the month and shall be 100% accurate.

The contractor shall provide the DMSMS source data forecasting that are 98% within the standards stated in CDRL A014. The DMSMS source data forecasting shall be submitted every six (6) months and no later than the 15th of the month and shall be 98% accurate.

COR will review engineering change proposal DMSMS forecasting data semi- annually with 100% Inspection for compliance with Standard.

CDRL A015

3.4.1.1

Technical Report – Study/Services / Test & Inspection Results & Repair Est Report

Phase 1: Test and Inspection (T&I)

The contractor shall provide a Test Inspection Report and Repair Estimates that are 100% within the standards stated in CDRL A015. The Test Inspection Report and Repair Estimates shall be submitted within 30 days from receipt of the non-serviceable part(s) and shall be 100% accurate.

The contractor shall provide Test Inspection Report and Repair Estimates that are 98% within the standards stated in CDRL A015. The Test Inspection Report and Repair Estimates shall be submitted within 30 days from receipt of the non-serviceable part(s) and shall be 98% accurate.

COR will review test Inspection Report and Repair Estimates with 100% Inspection for compliance with Standard.

CDRL A016

3.4.1.1

Technical Report – Study/Services

Repair and Tracking Report

The contractor shall provide repair and tracking reports that are 100% within the standards stated in CDRL A016. The repair and tracking reports shall be submitted within 15 days upon completion of the repair and shall be 100% accurate.

The contractor shall provide repair and tracking reports that are 98% within the standards stated in CDRL A016. The repair and tracking reports s shall be submitted within 15 days upon completion of the repair and shall be 98% accurate.

COR will review repair and tracking reports with 100% Inspection for compliance with standards.

A-4

CDRL A017

3.4.2.3

Failure Summary and Analysis Report

Failure Summary and Analysis Report

The contractor shall provide failure summary and analysis reports that are 100% within the standards stated in CDRL A017. The failure summary and analysis reports not later than15 Business Days after date of failure and shall be 100% accurate.

The contractor shall provide the failure summary and analysis reports that are 98% within the standards stated in CDRL A017. The failure summary and analysis reports shall be submitted not later than15 Business Days after date of failure and shall be 98% accurate.

COR will review failure summary and analysis reports with 100% Inspection for compliance with Standard.

• Exceptional – Contractor exceeds many contractual requirement

• Very Good – Contractor exceeds some contractual requirement

• Satisfactory – Contractor meets contractual requirement

• Marginal – Contractor does not meet some contractual requirement

• Unsatisfactory – Contractor does not meet most contractual requirement

B-1

Appendix B

THIRD GENERATION FORWARD LOOKING INFRARED

(3GEN FLIR) DCB

QUALITY ASSURANCE SURVEILLANCE PLAN CHECKLIST

Quality Assurance: ISO 9000

Instructions to Government Representative: The Quality section of the QASP is intended to validate the Contractor’s conformance to ISO 9000. ISO9000 applies to every facility & every person associated with this effort. The Contractor may or may not use a third party registrar to ensure compliance with these requirements. If they use an outside registrar at your specific location (and the certificate supports the exact physical address): please attach a copy of their registration certificate to this QASP prior to delivery to the Contracting Officer.

“ISO 9000 4.2.1 – The quality management system documentation shall include:

a) Documented statements of a quality policy and quality objectives,

b) A quality manual,

c) Documented procedures and records required by this International

Standard, and

d) Documents, including records, determined by the organization to be necessary to ensure the effective planning, operation and control of its processes.”

Is a copy of the Contractor’s Quality Policy, Quality Objectives, and Quality Manual readily available to the workforce?

(circle one) Yes/Pass

No/Fail

Is the quality documentation used by the workforce appropriate for the work performed at this facility?

(circle one) Yes/Pass

No/Fail

“ISO 9000 section 5.1: Top management shall provide evidence of its commitment to the development and implementation of the quality management system and continually improve its effectiveness by

a) Communicating to the organization the importance of meeting customer as well as statutory and regulatory requirements,

b) Establishing a quality policy,

c) Ensuring that quality objectives are established,

d) Conducting management reviews, and

e) Ensuring the availability of resources.”

B-2

Does evidence exist that shows management commitment to meeting customer, statutory and regulatory requirements?

(circle one) Yes/Pass

No/Fail

Is the Contractor’s quality policy known by the work force? (Ask 3 random people what the quality policy is; if 2 of 3 know it - mark as pass, less than 2 equals fail: they are allowed to look at a card in their wallet, banner, sign or other information in their immediate vicinity)

(circle one) Yes/Pass

No/Fail

Are quality metrics and/or objectives established and posted where the workforce can routinely see them?

(circle one) Yes/Pass

No/Fail

What is the date of the last Management Quality Review – conducted specifically at this facility? What Quality Metrics were reviewed? If no Quality Metrics exist specifically for this location or > 4 months have passed since last review = fail.

Date of most recent review:

(circle one) Yes/Pass

No/Fail

If No/Fail: Note specific deficiency here:

“ISO 9000 5.5.2 Management Representative - Top management shall appoint a member of the organization’s management who, irrespective of other Responsibilities shall have responsibility and authority that includes:

a) Ensuring that processes needed for the quality management system are established, implemented and maintained,

b) Reporting to top management on the performance of the quality management system and any need for improvement,

c) Ensuring the promotion of awareness of customer requirements throughout the organization, and

B-3

d) Ensuring organizational freedom and unrestricted access to top management to resolve quality management issues.”

Who has been designated (in writing) as being responsible for Quality Management at this specific location? (if none = Fail)

Name:

Email:

(circle one) Yes/Pass

Phone: _ No/Fail Mailing Address:

“ISO 9000 6.2.2 Competence, Training and Awareness – The organization shall:

a) Determine the necessary competence for personnel performing work affecting conformity to product requirements,

b) Where applicable, provide training or take other actions to achieve the necessary competence,

c) Evaluate the effectiveness of the actions taken,

d) Ensure that its personnel are aware of the relevance and importance of their activities and how they contribute to the achievement of the quality objectives, and

a) Maintain appropriate records of education, training, skills, and experience.”

Have the necessary skills, training and certification requirements for EVERY position been identified in writing? (This includes all employee positions: vacant positions, management positions, team lead positions, administrative positions – any and every position at this facility associated with this contract)

(circle one) Yes/Pass

No/Fail

Instructions to Govt. Rep: At random identify 8% of the workforce at this facility by name – at a minimum this should be 3 people, at least 1 of which should be in a management or supervisory position. Do not allow the Contractor to select records on your behalf.

Are the records maintained and up to date?

(circle one) Yes/Pass

No/Fail

Are certifications / training requirements current? (i.e. not expired)

(circle one) Yes/Pass

No/Fail

B-4

Do their certifications, education, training, skills and experience match the requirements identified for their position?

(circle one) Yes/Pass

No/Fail

“ISO 9000 6.3 Infrastructure – The organization shall determine, provide and maintain the infrastructure needed to achieve conformity to product requirements. Infrastructure includes:

a) Buildings, workspace and associated utilities

b) Process equipment (both hardware and software) and,

c) Supporting services (such as transport, communication or information services).”

Is the local facility’s infrastructure adequate to perform the required tasks?

(circle one) Yes/Pass

No/Fail

If No/Fail: Note specific deficiency here:

“ISO 9000 7.5.4 Customer Property – The organization shall exercise care with customer property while it is under the organizations control or being used by the organization. The organization shall identify, verify, protect and safeguard customer property provided for use or incorporation into the product. If any customer property is lost, damaged or otherwise found to be unsuitable for use, the organization shall report this to the customer and maintain records. “

Does the local facility receive, use or store any Government Furnished Property/ Equipment/Parts/Components/materials/consumables/Ground Support Equipment/other support equipment or any article of any type belonging to the Government?

(circle one) Yes

No If Yes – Is the Government property maintained in a clean, protected, functional, corrosion controlled and organized manner?

B-5

If Fail: Note specific deficiency here:

“ISO 9000 7.5.5 Preservation of Product - The organization shall preserve the product during internal processing and delivery to the intended destination in order to maintain conformity to requirements. As applicable, preservation shall include identification, handling, packaging, storage and protection. Preservation shall also apply to the constituent parts of a product.”

Are any and every article/part/component/material or consumable (which might be utilized as part of this contract) maintained in a clean, protected, functional and organized manner?

If No/Fail: Note specific deficiency here:

(circle one) Yes/Pass

No/Fail

“ISO 9000 8.2.2 – Internal Audit - The organization shall conduct internal audits at planned intervals to determine whether the quality management system:

a) Conforms to the planned arrangements (see 7.1), to the requirements of this International Standard and to the quality management system requirements established by the organization, and

b) Is effectively implemented and maintained.“

Is there a schedule for internal audits at every facility?

(circle one) Yes/Pass

No/Fail

Is there evidence to show the schedule is generally followed?

(circle one) Yes/Pass

No/Fail

Does the schedule show that ALL sections of ISO 9000 (ISO 9000 has 8 major sections) are looked at?

B-6

What is the date of the most recent Internal Audit? (if none or older than 3 months = Fail)

Date: (circle one) Yes/Pass

No/Fail

“ISO 9000 8.5.1 Continual Improvement - The organization shall continually improve the effectiveness of the quality management system through the use of the quality policy, quality objectives, audit results, analysis of data, corrective and preventive actions and management review.

The organization shall monitor the implementation of improvement activities and evaluate the effectiveness of the results.”

Is there evidence that shows the Contractor is actively engaged in improving their processes at this facility?

Date of most recent event/activity:

Brief description: