MODS_Questions_and_Answers_2_of_2__(16_May_2018).pdf

Page and Paragraph Offeror's Questions Government Response

56 of 217 - 5.9.9 The Contractor shall maintain service desk software system to track Service Request Tickets; service desk software system must provide capabilities and automated electronic reports at least equivalent to the Remedy product.

Can the Service Desk tracking equivalent to Remedy reside outside .mil domain, within contractor’s commercial environment?

Yes, as long as the Government has 24/7/365 access to the data and tool.

69 of 217 - EXHIBIT A SYSTEM ACCESS TRAINING REQUIREMENTS Table

Will the govt be initiating the investigations or will they be providing the FSOs with the access/instructions to do so?

The Awardee's security POC will initiate the investigations. The PMO will facilitate the coordination when/where necessary.

69 of 217 - EXHIBIT A SYSTEM ACCESS TRAINING REQUIREMENTS Table

Are the certifications required prior to start date or within 6 months of start date? The awardee must attain the necessary training certifications prior to the start date in order to access, administer and ensure the system is fully operational.

69 of 217 - EXHIBIT A SYSTEM ACCESS TRAINING REQUIREMENTS Table

Will they be providing the links to the standard training or do they use the DISA and JKO training as their solution?

Links and training sponsership for access will be provided during the transistion period.

34 of 217 - 1.1.11. The MODS uses DOD Evolutionary Acquisition coupled with incremental software fielding to modify and modernize the system based on evolving technical and/or functional business requirements. The technical objective is extending consistent, services-based software design within MODS, with the goal of promoting uniformity and reusability across the MODS legacy applications and enterprise components, with a considerable focus on reusable services. This service-based design will reduce duplication and foster Service- Oriented Architecture (SOA) in MODS. Common services will be brokered and shared between applications, databases, components and interfaces (internal and external). Overarching objectives envisions improving the MODS overall data organization and data access capabilities through consolidation of internal databases, migration from MODS’ mainframe dependency, and generating consistent products to analyze and extract data.

Has management selected a target platform or technology stack for future modernizations?

No. The PMO will evaluate all IDIQ technical proposals accordingly with regard to the requirements, existing investment, schedule, compliance, extensibility and product-to-market.

34 of 217 - 1.2.1. This contract entails MODS life-cycle management to include providing overall project management and integration support services to include: system Configuration Management (CM) and Technical Management (TM) Exhibit A: SYSTEM ACCESS TRAINING REQUIREMENTS of requirements; maintaining current system operations and administering all facets of the system; providing service desk capability, adapting capabilities to current level of service (software modification SW3), performing appropriate technology refresh work (software modification SW2), making significant enhancements to include modernization initiatives (software modification SW1), and performing other routine requirements.

What percentage of the work is O&M of existing modules vs. development of new modules?

The precentage of modification vs modernization work varies base on backlog, priorities, time and funding.

The offeror may describe their supporting CMMI-centered processes across the offer's SCMP & SEP.

Page 98,PWS, Section 5.5

Is there any standard, directive, policy, guidance and/or best practice that the offeror will need to adherer to for Configuration Management other than MIL-STD 973? If so, can the Government provide details?

Page 57,QASP table, AQL Column, PWS 5.5.4 (ACL portion)

The statement is not complete: “The submitted SCMP ensures that designs are traceable to requirements, change is controlled and documented, interfaces defined and understood, and consistency between product and its supporting documentation and”. Could the Government provide completed sentence?

The word "and" will be removed at the end of the statement. A period will be added after the word "documentation". See Amendment 0004

No, the offeror may describe their supporting CMMI-centered processes and tools across the offer's

SCMP & SEP.

Page 98,PWS, Section 5.5 Can the Government provide details of any configuration management tool being used?

Page 116, Section 9.1, DoD Common Operating Environment

URL is provided: http://diicoe.disa.mil/coe/.

However, this URL is timing out. Could the Government provide the URL to view DoD’s Common Operating Environment?

Please refer to https://www.army.mil/e2/c/downloads/232001.pdf for general COE guidance.

Page 99, Section 5.5.4 - Modifying Applications and/or Modules

Could the Government please provide the estimated frequency of mandated policy/regulation changes in current business practices?

This information is not available. The frequency of application updates varies based on Congress, Defense, Army, DHA and MEDCOM mandates and changes in business practice.

Page 99, Section 5.5.4 - Modifying Applications and/or Modules Could the Government please provide the expectations regarding the number of application updates released per year?

This information is not available. The frequency of application updates varies based on Congress, Defense, Army, DHA and MEDCOM mandates and changes in business practice.

Page 99, Section 5.5.4 - Modifying Applications and/or Modules

Could the Government please clarify if there is an actively managed change request log that details open as well as resolved issues?

If it exist, could the Government please provide or share the open issues change request log?

A change request and issue log is not avialable.

Page 99, Section 5.5.4.1

Could the Government please clarify if the contractor is free to utilize container and/or microservice-based architectures for MODS refactoring and new development?

Yes, use of containers and/or microservices are architectural options that are permitted in the offerer's proposal.

Page 99, Section 5.5.5. Modernizing Applications and/or Modules Could the Government please provide the expected number of new applications or integrations required each year?

This information is not available. The frequency of application updates varies based on Congress, Defense, Army, DHA and MEDCOM mandates and changes in business practice. Since this is an IDIQ task there isn't an expected number of new application or integrations required.

Page 48, Section 1.3.5 required training set forth in the QASP will be provided by the COR or would Contractor have to set up this training for all Contractor Employees independently?

The Contractor has to set up this training for all Contractor Employees independently. The MODS PMO will facilitate when/where necessary.

Page 48,Section 1.6.1

Could the Government please clarify if the required training set forth in the QASP will be provided by the COR or would Contractor have to set up this training for all Contractor Employees independently?

The Contractor have to set up this training for all Contractor Employees independently. The MODS PMO will facilitate when/where necessary.

Page 48, Section 1.6.3 required training set forth in the QASP will be provided by the COR or would Contractor have to set up this training for all Contractor Employees independently?

Page 48, Section 1.7.1

Could the Government please clarify if the required training set forth in the QASP will be provided by the COR or would Contractor have to set up this training for all Contractor Employees independently?

The Contractor have to set up this training for all Contractor Employees independently. The MODS PMO will facilitate when/where necessary.

The Contractor have to set up this training for all Contractor Employees independently. The MODS PMO will facilitate when/where necessary.

Page 41, Appendix B MODS Mainframe Summary

There are a considerable number of lines of COBOL, JCL, and CLIST/Rexx code on mainframe and 69 jobs running on a regular basis. Could the Government please clarify if mainframe dependence is something seen negatively and is mainframe independence a component of agencies modernization roadmap?

The MODS mainframe dependency provides some computing advantages and disadvantages. It is neither perceived as positve or negative. However, MODS must migrate to an Enterprise Data Center (EDC) without mainframe services. Reliance on the mainframe will no longer be a requirement once MODS relocates to an EDC providing Platform as a Service. Thus, Mainframe Independence is a component of the modernization roadmap.

2.What are the infrastructure requirements for the new hosting platform?

The EDC will provide Platform as a Service.

1.What is the status of the migrations and the expectation for the winning Vendor?

Multiple pages throughout the RFP(Page 9 – Section SUBFACTOR 1A, Page 10

– Section SUBFACTOR 1B – 3, Page 30 – Section SUBFACTOR 1E, etc)

RFP mention about system modification and modernizations approach. Could the Government please provide more insight into business and software modernization initiatives for offeror to understand and plan for skillset and team sizing needed under this contract effort?

Exhibit C provides historical insights in skillset.

However, Exhibit C is not prescriptive in terms of future work.

OFFEROR Q1&2 As mentioned at the MODS Industry Day, vendors might support or complete a mainframe decommissioning and a migration into a new hosting platform.

MODS is likely to have relocated to the destination EDC by the start of the base period. This suggests the PWS will require modificaitons due to the services the EDC will provide.

PWS 3.1, 3.2, 4.1/ Pp. 93-94 and Attachment 3

Please identify the contractor furnished materials called out in Section 4.1 that are not included government furnished materials

3.1 and 3.2. What portion of the items included in Attachment 3 are the contractors responsibility?

4.1 includes vendor-internal items needed to meet the requirements of the PWS starting with those items listed in sections 3.1, 3.2, 3.3. The same principle applies to Attachment 3.

Schedule B, PWS 5.1 / Pg. 95

Schedule B calls out three fixed price CLINS (CLIN x001, x002 and CLIN x003) without reference to the PWS elements involved.

While PWS 5.9, Service Desk seems to fall into Requirements Service Desk, CLIN x003 and Technical Management PWS 5.1 into Program management, CLIN x001. It is unclear which of the remaining PWS elements are included in activities within MSR Labor CLIN x004/CLIN x006 and which are included in the FFP CLIN x002?

Please clarify.

The three fixed price CLINS (CLIN x001, x002 and CLIN x003) are not directly related to services required MSR Labor CLIN x004/CLIN x006 or indentified on Exhibit C. The PWS provides a scope of the contract requirement and each MSR will be negotiated prior to award of each Task Order using the price rate your proposal identifes on Exhibit C.

PWS Subfactor 1B (3) Pg.10, Attachment 2

Subfactor 1B states in part, “(3) The Offeror provides a System Engineering Plan which shall contain all of the Project Management processes and controls relating to Project Configuration and Technical Management to support the contract. Such Project Management processes and controls shall demonstrate clear mapping to the Offeror’s System Modification and Modernization approach” A System Engineering plan is not included in the Proposal Table of Contents.

Please clarify.

The System Engineering Plan is decribed in VOLUME II – TECHNICAL PROPOSAL (Factor 1), TABLE OF CONTENTS, Subfactor 1B:

Program Management and Staffing, para (3).

RFP 5.10.3. Conduct Training. Page 59

Can the government provide any previous metrics on the number and frequency of classes and presentations anticipated with this task order? Varies depending on the need

Original RFP Schedule B CLINS x002 Would the government provide historic workload data for System Operations CLIN Services

No, this information is currently not available.

However, the New “MODS requirement differs significantly from the previous “MODS” requirement.

Original RFP Schedule B CLINS x001 Would the government provide historic workload data for Program Management CLIN services

No, this information is currently not available.

However, the New “MODS requirement differs significantly from the previous “MODS” requirement.

Original RFP Schedule B CLINS x001

Has there been a change in workload requirement Program Management CLIN services form incumbent to new requirement.

If yes, what is the government estimated of percentage of change?

Management processes and reporting requirements have increased. However, support for System Administration, Database Administration & Security is subject to major change in LOE given the ensuing migration to an EDC with PaaS capability.

Therefore Program Management related to those Technical support area will also change. Support will be de-scoped as necessary.

Original RFP Schedule B CLINS x002

Has there been a change in workload requirement Systems Operations CLIN services form incumbent to new requirement.

If yes, what is the government estimated of percentage of change?

Support for System Administration, Database Administration & Security is subject to major change in LOE given the ensuing migration to an EDC with PaaS capability. Support will be de-scoped as necessary.

Original RFP Schedule B CLINS x003 Would the government provide historic workload data for Service Desk CLIN Services

See Attachement 4 MODS 2017 Help Desk Analysis

Original RFP Schedule B CLINS x003

Has there been a change in workload requirement Service Desk CLIN services form incumbent to new requirement. If yes, what is the government estimated of percentage of change?

The percentage of change from the current contract to this new requirement is not currently available, however workload data has been provide for this CLIN. See Attachement 4 MODS 2017 Help Desk Analysis

Exhibit A Page 35 1.3.3

If more than 1 subcontractor is allowed or more than 2 members of a JV, do all the subs or members have to be at CMMI level 3 or can 1 be CMMI level 2 working towards level 3 after award.

See the changes on Amendment 0002 for this requirement. The Prime must possess CMMI DEV Level 3 certification and all subcontractors must possess CMMI DEV Level 3 certification if they are performing software work (i.e., fixing, modifying or modernizing). In a JV, only the managing member needs to be level III certified since the JV is considered one entity.

Page-100, Section 5.6 – Interface Control Agreements The task and subtask to be performed is provided in this section; however, there is no reference to provide write-up by offeror for this task under any of the SUBFACTORS in Volume II. Could the Government please provide the SUBFACTOR NUMBER in Volume II where the write-up for this task is expected or clarify if this task will be excluded from the contract award?

Volume II only list those subfactors that will be used to evaluate your proposal. Section 5.6 of the PWS is separate from Volume II because the PWS describes all the work that is required for you to do on this contract. All work listed in the PWS is not listed as a separate subfactor in Volume II.

SUBFACTOR 1B: PROGRAM MANAGEMENT

AND STAFFING. As stated in the PWS, related tasks will be administered by individual task order (IDIQ). Recommended the offeror describe related ICA coordination, drafting and management processes of the task across the offeror's SCMP &

SEP.

Page-101, Section 5.7 – System/Program Documentation The task and subtask to be performed is provided in this section; however, there is no reference to provide write-up by offeror for this task under any of the SUBFACTORS in Volume II. Could the Government please provide the SUBFACTOR NUMBER in Volume II where the write-up for this task is expected or clarify if this task will be excluded from the contract award?

Volume II only list those subfactors that will be used to evaluate your proposal. Section 5.6 of the PWS is separate from Volume II because the PWS describes all the work that is required for you to do on this contract. All work listed in the PWS is not listed as a separate subfactor in Volume II.

SUBFACTOR 1B: PROGRAM MANAGEMENT

AND STAFFING. Note management of established Interface Control Agreements is part of this section and is an ongoing, overhead-related maintained task.

Page-106, Section 5.10 – Training and Presentation The task and subtask to be performed is provided in this section; however, there is no reference to provide write-up by offeror for this task under any of the SUBFACTORS in Volume II.

Volume II only list those subfactors that will be used to evaluate your proposal. Section 5.6 of the PWS is separate from Volume II because the PWS describes all the work that is required for you to do on this contract. All work listed in the PWS is not listed as a separate subfactor in Volume II.

SUBFACTOR 1E: SYSTEM MODIFICATION

AND MODERNIZATION APPROACH. As stated in the PWS, related tasks will be administered by individual task order (IDIQ). Recommended the offeror describe project-related training coordination, drafting, media used and management processes of the task across the offeror's SCMP &

SEP.

Page 11 of 117 Subfactor 1F: Corporate Experience The government states: “Describe your experience during the last 5 years in the following areas”

Does corporate experience include from the prime and major subcontractors?

Yes, include corporate experience from the prime and major subcontractors

Technical Response 2 of 2