W81K04-18-R-0005_MODS_Amendment_0005.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

The purpose of this Amenment is to extend the Offeror due date and update FAR Addendum 52.212-1, Instuctions to Offerors. See Summary of Changes.

1. CONTRACT ID CODE PAGE OF PAGES

S 1 26

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 21-May-2018

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X W81K04-18-R-0005

X 9B. DATED (SEE ITEM 11)

19-Apr-2018

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer X is extended, is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

21-May-2018

CODE

W40M USA HLTH CONTRACTING ACT

CTR FOR HEALTH CARE CONTR

2199 STORAGE ST BLDG 4197 STE 68

JBSA FT SAM HOUSTON TX 78234-5074

W81K04 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

W81K04-18-R-0005

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

SOLICITATION/CONTRACT FORM

The required response date/time has changed from 29-May-2018 02:00 PM to 05-Jun-2018 02:00 PM.

The following have been modified:

ADDENDUM TO 52.212-1

Addenda to 52.212-1(b), Submission of Proposals. The paragraph is tailored as follows:

Paragraph (b), the second sentence is deleted and replaced with the following: Instructions for Preparation and Submission of Proposals. Submit proposal to the office indicated in Block 9 of the Standard Form 1449, to arrive no later than the date and time specified in Block 8 of the Standard Form 1449. The submitted proposal shall have a title page identifying the offeror, the solicitation number, and the contents. Written proposals shall be prepared in volumes. Volumes shall be clearly labeled and independent of one another.

Addenda to 52.212-1(c), Period for Acceptance of Proposals. The paragraph is tailored as follows: “The Offeror agrees to hold the prices in its offer firm for 180 calendar days from the date specified for receipt of proposals.”

Addenda to 52.212-1(e), Multiple Proposals. This paragraph is deleted in its entirety.

Addenda to 52.212-1(g), the following paragraph is added to the end of the current paragraph as follows: "After evaluating proposals, if discussions are deemed necessary, the contracting officer may determine that the number of most highly rated proposals that might otherwise be included in the competitive range exceeds the number at which an efficient competition can be conducted. In this event, the contracting officer may limit the number of proposals in the competitive range to the greatest number that will permit an efficient competition among the most highly rated proposals."

(m) The non-FAR Part 12 discretionary FAR, DFARS, AFARS, and LOCAL provisions included herein are incorporated into this solicitation either by reference or in full text. If incorporated by reference, see provision 52.252-1 herein for locations where full text can be found.

ORGANIZATIONAL CONFLICT OF INTEREST. For those Offerors planning to engage in a teaming arrangement or to use subcontractors, a conflict of interest may be created if a company is identified as a prime Offeror, teaming partner/subcontractor, or as a member of a Joint Venture on more than one proposal. The US Government’s (USG) strong preference is that each company participates in only one proposal. If the contracting officer concludes during proposal evaluation that a potential conflict of interest exists because one or more companies have participated in more than one proposal as a prime Offeror, teaming partner/subcontractor, or as a member of a Joint Venture, the contracting officer reserves the right to require a conflict of interest mitigation plan from the prime Offerors of those proposals. If an Offeror fails to submit a plan, or submits an inadequate plan, the Offeror may not be considered.

INSTALLATION ACCESS. Effective 1 May 2013, access to Fort Sam Houston (FSH) Main is closed except for pre-vetted and approved credential holders IAW Air Force Federal Acquisition Regulation Supplement 5352.242-9000 (Contractor Access to Air Force Installations); AFI 31-101 (Integrated Defense); AFI 31-113 (Installation Perimeter Access Control); and AFI 31-502 (Defense Biometric Identification Systems (DBIDS) Operations. Therefore, the USG is not responsible for delays at the gate when proposed Offerors are in the process of delivering proposals to the Health Readiness Contracting Office at Bldg 4197 by the due date and time annotated on the Request for Proposal. As Visitor Control Centers become operational, the proposed Offeror must stop by one of the Visitor Control Centers prior to entry to be vetted and issued a pass. The Visitor Control Centers at the FSH Main Entrance through Walters Street and Harry Wurzbach-East off Scott Road. The proposed Offeror must present a valid photo ID at the Visitor Control Center to be vetted and issued a pass. Any proposed Offeror found to have derogatory information during the vetting process will be denied access.

(A) PROPOSAL SUBMISSION

1. INTRODUCTION.

a) The Offeror shall submit a proposal inclusive of all contract line items to the office indicated in block 9 of the Standard Form (SF) 1449, Solicitation/Contract Award. To be considered for evaluation, the proposal must be received no later than the date and time (Central Standard Time) specified in Block 8, SF 1449. The Offeror shall mark the exterior of their package and each CD-R with the solicitation number specified in Block 5, SF 1449 and Volume number. Proposals shall be submitted in the format stated in the “Proposal Table of Contents” listed below in Section 2 “Proposal Files”. Each volume of the Offeror’s proposal shall be submitted in electronic form on a separate CD-R as specified in the table below entitled, “Proposal Table of Contents.” Telegraphic, electronic mail, and facsimile proposals will not be accepted. Files shall not contain classified data. Each paragraph shall be separated by at least one blank line. A standard, 12-point minimum font size applies. Margins: Top, Bottom, Left, Right – 1” Page Size, Width – 8.5” Page Size, Height – 11”. Tables and illustrations may use a reduced font size not less than 8-point and may be landscape.

b) Electronic Files (CD-Rs). Offerors shall submit their proposal on CD-Rs that are clearly labeled with the Offeror’s name, cage code, volume number and volume title. Electronic files shall not contain classified data.

Each CD-R shall be made read only and “burned” at a minimum 8x speed. In addition, each CD-R must be made “final.” “Final” is a recording option that renders the CD totally used so that no other data tracks can be added. Do not use compressed file formats. Submissions shall be virus free. Electronic files shall be submitted in a format that is compatible with Microsoft Office 2007 applications. Each CD-R shall be submitted in a separate CD package (i.e. die-cut jacket, plastic case, CD sleeve, CD bag) clearly marked with the volume number and volume title and shall be submitted as a set.

(1) Submit price proposals on Schedule B and Exhibit C – MSO Labor Hour Pricing Sheet. The Offeror shall submit with their price proposal pricing rationale in Microsoft Word format.

(2) Each volume of the Offeror’s proposal (Technical proposal, Past Performance proposal (Past and Present Performance), and Price proposal) shall be submitted on separate CD-Rs.

c) Additional Restrictions.

(1) The Technical Proposal (Volume II) is limited to 50 pages. Page limitations shall be treated as maximums. If exceeded, the excess pages will not be read or considered in the evaluation of the proposal. If there are more than 45 lines of text on any page, the additional lines will not be evaluated. Headers, footers and page numbers are not included in the line count.

(2) Each page shall be counted except the following:

a. Volume Cover Pages

b. Table of Contents

c. Summary Section

d. Glossaries of Abbreviations and Acronyms

e. Dividers

f. Blank pages

g. Online Representation and Certifications Application (ORCA Information)

h. Exhibit C – MSO Labor Hour Pricing Sheet

i. Consent Letters/Client Authorization Letters

j. Performance Risk Assessment Questionnaires

k. Points of contacts list completing performance risk assessment questionnaires

l. Cross Reference Matrix

(3) Questions and Answers. Offerors may submit questions regarding this solicitation to the attention of Mr. Jerome Watkins, at e-mail: jerome.e.watkins.civ@mail.mil within 10 calendar days after issuance of this solicitation in the format at Attachment 1 entitled “Question and Answer Template.”

(4) Glossary of Abbreviations and Acronyms. Each volume shall contain a glossary of all abbreviations and acronyms used, and with an explanation for each. Glossaries do not count against the page limitations for their respective volumes.

(5) E-mail correspondence. Offeror’s shall ensure that all e-mails identify in the subject the solicitation number referenced and specific title of reference i.e. “W81K04-18-R-0005- MODS Solicitation”

2. PROPOSAL FILES.

Offerors shall use the “Proposal Table of Contents” below to organize their electronic proposal files. Each volume of the Offeror’s proposal shall be submitted in electronic form on a separate CD-R as specified in the table. Each document shall be saved to the appropriate CD-R as a separate electronic file using the document titles provided in Solicitation Attachment 2 entitled, “Proposal File Naming Convention.”

PROPOSAL TABLE OF CONTENTS

Vol. Document Title Copies Page Limits

I Business Proposal

1. Cover Letter

2. Master Table of Contents

3. Contract Administrative Data

4. SF 1449/SF 30

NOTE: Page 1 of the SF 1449 and all Amendments (SF 30) must be signed by an authorized representative which indicates agreement of a 180-day acceptance period.

5. Representation and Certifications

6. Responsibility Determination

7. Glossary of Abbreviations and Acronyms

1 CD-R containing the Offeror’s complete Volume I, Business Proposal

1 Printed copy of SF1449 and SF30(s) (if applicable) (Page 1 only) with original signature

No Limit

II Technical Proposal

1. Table of Contents

2. Subfactor 1A: Transition Period

3. Subfactor 1B: Program Management and Staffing

4. Subfactor 1C: System Operations Approach

5. Subfactor 1D: Service Desk Approach

6. Subfactor 1E: System Modification and Moderization Approach

7. Subfactor 1F: Corporate Experience

8. Subfactor 1G: Quality Control

9. Volume Cross Reference Matrix

10. Glossary of Abbreviations and Acronyms

1 Printed copy of the Offeror’s complete Volume II, Technical Proposal

4 CD-Rs each containing the Offeror’s complete Volume II, Technical Proposal

NOTE: 3 CD-Rs must be sanitized, to include the label/cover of the CD-R which should reference the Offeror’s CAGE code instead of the name of the company (See Solicitation Attachment 2)

50 pages mailto:jerome.e.watkins.civ@mail.mil

Vol. Document Title Copies Page Limits

III Past Performance Proposal

1. Table of Contents

2. Subcontractor Teaming Partner Consent Letter

3. Subcontractor Teaming Partner Table

4. (Performance Assessment Submission 1)

5. (Performance Assessment Submission 2)

6. (Performance Assessment Submission 3)

7. Glossary of Abbreviations and Acronyms

2 CD-Rs containing the Offeror’s complete Volume III, Past Performance Proposal

2 pages per reference

IV Price Proposal

1 Printed copy of the Offeror’s complete Volume IV, Price Proposal

2 CD-Rs containing the Offeror’s complete Volume IV, Price Proposal

Schedule B and Exhibit C

V Other Contracting Considerations 1 Printed copy of the Offeror’s complete Volume IV, Price Proposal

1 CD-Rs containing the Offeror’s complete Volume IV, Price Proposal

No Limit

3. CONTENT REQUIREMENTS.

a) All information shall be confined to the appropriate volume/section. For example, only information included in the section labeled “Program Management and Staffing” will be evaluated for Program Management and Staffing.

If Program Management and/or Staffing information is included elsewhere in the proposal, it will not be evaluated as part of the Program Management and Staffing sub-factor. The Offeror shall confine submission to essential matters, sufficient to define the proposal and provide adequate basis for evaluation. Offerors are responsible for including sufficient details, in a concise manner, to permit a complete and accurate evaluation of each proposal.

Proprietary information shall be clearly marked.

b) Cross-Referencing. Each volume shall be written on a standalone basis so that its contents may be evaluated with no requirement to cross reference to other volumes of the proposal. Cross-referencing within a proposal volume is permitted where its use would conserve space without impairing clarity. Information required for proposal evaluation which is not found in its designated volume will be assumed to have been omitted from the proposal.

Cross-Referencing shall be indicated in Attachment 3 entitled “Proposal Cross Referencing Matrix”. However, sub-factors under Technical Quality Proposals shall not be cross-referenced.

c) It is the offeror's responsibility to ensure its proposal is delivered to Health Readiness Contracting Office (HRCO), Joint Services Branch no later than 2:00 PM Central Time on June 5, 2018. If your written response is not received by the time and date specified above, your proposal will not be considered. Mail your response to the Health Readiness Contracting Office, Joint Services Branch, ATTN: Jerome E. Watkins Jr., MCAA-C, 2199 Storage Street, Suite 68, Fort Sam Houston, TX 78234-5074. If you have questions, please contact Mr. Jerome Watkins, Contract Specialist at (210) 221-3191, Email: jerome.e.watkins.civ@mail.mil or myself, Mr. David Robledo, Contracting Officer, at (210)221-5490, Email: david.d.robledo.civ@mail.mil .

VOLUME I - BUSINESS PROPOSAL

1. COVER LETTER.

The cover letter shall be a no more than a 2-page introduction identifying the Offeror (name, address, telephone and fax numbers, email address, cage code, DUNS number, the solicitation, number, and the contents of the proposal).

2. TABLE OF CONTENTS

Volume I – Business Proposal shall contain a Master Table of Contents referencing the contents in all volumes. The Master Table of Contents will not count against the page limitations for their respective volumes.

3. CONTRACT ADMINISTRATION DATA.

The Offeror shall provide with its proposal, points of contact (POCs) for administration of any resulting contract should the Offeror be selected. These POCs shall be available during normal business hours and other than normal business hours. The POC for other than normal business hours will be contacted only in the event of emergencies.

Accordingly, the named individual(s) should possess sufficient corporate authority to effectively deal with emergency situations. The telephone number(s) provided should be functional at all times. If there are different POCs for different conditions, such as weekdays, weekends, holidays, etc., please furnish all and explain as follows:

(a) Offeror’s normal business hours/days.

(b) POCs during normal business hours.

(c) POCs for other than normal business hours.

4. SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS (SF 1449) AND AMENDMENTS (SF

30).

Page 1 SF 1449 with signature of a corporate officer authorized to negotiate for the company in Block 30a, acknowledgement of all amendments, (SF 30) with signature in Block 15B, and agreement of 180 days acceptance period.

5. REPRESENTATIONS AND CERTIFICATIONS.

Offerors shall submit one completed copy of all representations and certifications. If the Offeror has completed the Online Representations and Certifications at the System for Award Management (SAM) https://www.sam.gov/portal/public/SAM, submit a printout of the Representations and Certifications.

6. RESPONSIBILITY DETERMINATION.

To assist in determining Offeror/Contractor responsibility IAW FAR Part 9, the Offeror shall explain how they plan to have or obtain adequate financial resources to support any awarded contract and resultant task orders (TOs). If the Offeror intends to rely on internally available working/operation capital, evidence of availability must be submitted. If the Offeror plans to rely on financial support from other sources, evidence of availability and the maximum lines of credit that may be available must be identified and must be based upon the inclusion of this contract effort. Evidence of external funding must be provided in the form of a dated letter from the external source.

Documentation to support the amounts must also be included.

Offerors who fail to provide sufficient information for the USG to make an affirmative responsibility determination may be referred to the Small Business Administration (SBA) for Certificate of Competency consideration USG FAR Part 19.6. To be eligible for award of a contract, the Offeror must receive an affirmative responsibility determination or a Certificate of Competency issued by the SBA.

7. GLOSSARY OF ABREVIATIONS AND ACRONYMS.

Include a glossary of abbreviations and acronyms used throughout the volume.

VOLUME II – TECHNICAL PROPOSAL (Factor 1) https://www.sam.gov/portal/public/SAM

Volume II shall include the Technical Proposal and shall be specific and complete. The technical proposal shall not contain cost/pricing information, e.g. Sub-factor 1B, Program Management and Staffing, shall not include salary information. The Offeror shall ensure that the Technical Proposal is legible, clear, and cohesive. The USG will evaluate Offeror‘s responses against the Technical Proposal sub-factors defined in the Addendum to 52.212-2.

Using the instructions provided below, provide as specifically as possible the actual methodology you would use for accomplishing/ satisfying these sub-factors. All the requirements specified in the solicitation are mandatory. By your proposal submission, you are representing that your firm will perform all the requirements specified in the solicitation. The Offeror should ensure that their proposal does not merely reiterate the objectives or reformulate the requirements specified in the solicitation.

1. TABLE OF CONTENTS.

The Table of Contents shall contain details which delineate the subparagraphs and sections within that volume.

Technical Proposal must specifically address the following sub-factors:

SUBFACTOR 1A: TRANSITION PERIOD

A 90 day transition plan on how the offeror plans to prepare for assuming responsibility for program management, systems operations, service desk and system modification and modernization under this contract; a detailed milestone chart depicting all actions needed to prepare for full performance; the transition risks and offeror’s mitigation plan; offeror’s coordination aspects required with the incumbent contractor; and discussion of all resources and schedules.

SUBFACTOR 1B: PROGRAM MANAGEMENT AND STAFFING

(1) Describe your management approach, techniques, or procedures utilized to accomplish the basic functions of planning, organizing and controlling the MODS requirement as set forth in the performance work statement, to include the proposed interface between functional areas for project management and administration.

(2) Describe your Program Management Plan, to include, but not limited to, coordination services/actions/plans between your Program Manager and the Government.

(3) Describe your System Engineering Plan which shall contain all of the Project Management processes and controls relating to Project Configuration and Technical Management to support the contract. Such Project Management processes and controls shall demonstrate clear mapping to the Offeror’s System Modification and Modernization approach

(4) Describe your processes for maintaining existing applications while performing new development/modernization efforts.

(5) Identify the key personnel, their proposed responsibilities, and how they fit into the overall organization as relates to the size and scope of the PWS requirements. Offeror’s key personnel qualifications to include, at a minimum, education, professional, as well as specific, experience, professional awards and certifications, and other relevant activities and achievements. Offeror’s organization chart of the home office and management team.

(6) Identify labor categories (positions essential for contract performance) deemed necessary to satisfy the requirements of the PWS. The labor matrix (ices), which depicts: the productive man-hours for all necessary staffing to accomplish the workload; appropriate match of skill type and level; and effective supervision of personnel. The organization-staffing chart that shows the skill types/levels, category of employment, and number of personnel. The position description with a designation that can be cross-referenced with the productive man-hour matrices and narratives. The positions that are covered under the Service Contract Act, are identified by the position description number.

SUBFACTOR 1C: SYSTEM OPERATIONS APPROACH

Describe your processes for System Operations approach as they relate to the requirements of the PWS. As a minimum, address your understanding/experience/skills of:

(1) The MODS Operating Environment;

(2) Enterprise System Administration (system access, management of system administration HW, load capacity management, patch management, infrastructure management plan and COOP site management and controls);

(3) Enterprise Database Administration (specifically as it pertains to Database management and control);

(4) Mainframe Administration; and

(5) Certification and System Security.

SUBFACTOR 1D: SERVICE DESK APPROACH

Describe your approach to provide world-wide service desk support and for resolving incidents at Tier I and escalating to Tier II and Tier III. Describe your approach for user status notifications, maintaining Service Desk Quality Control, maintaining 24/7 access, recording call volume/trends, Government reporting. Describe your approach to providing Government (PMO and FPs) access to Service Desk software tools for independent research and analysis.

SUBFACTOR 1E: SYSTEM MODIFICATION AND MODERNIZATION APPROACH

(1) Offeror’s current CMMI-DEV Level III rating certificate.

(2) Offeror’s CMMI L3 experience as it relates to previous modification and modernization efforts.

(3) Offeror’s System Engineering Plan shall contain the proposed concept for implementing your CMMI Configuration and Engineering processes for conducting incremental modification and modernization of MODS. MODS’ incremental modification and modernization is driven by evolving technical and/or functional business requirements in addition to the guidelines outlining the PWS Overview on Evolutionary Acquisition in PWS section 1.1.11.

SUBFACTOR 1F: CORPORATE EXPERIENCE

(1) Describe your experience during the last 5 years in the following areas: Supporting Information Technology (IT) program management, sustainment operations, service desk and system modifications and modernizations; and Managing IT programs involving more than one contractor. Discuss corporate competence in the functional lead “key Personnel” areas.

(2) Describe the Management Team and Key Personnel’s depth and breadth of experience as it relates to the solicitation requirements. Provide an organization chart of the home office and management team.

SUBFACTOR 1G: QUALITY CONTROL

(1) Describe your company’s Quality Control program and procedures for monitoring performance, identifying trends/problems/issues, corrective actions and follow-up to determine resolution. The quality control program should also monitor overall contract performance with deficiencies identified before the level of service becomes unacceptable. Discussion of management of complaints, communication processes, training, and performance improvement plans.

(2) Describe your proposal for implementing the software quality control guidelines – also to be implemented in the Offeror’s System Engineering Plan (PWS section 5.2.6.).

The technical proposal shall not contain cost/pricing information.

2. PROPOSAL CROSS REFERENCE MATRIX.

The Offeror shall fill in and provide corresponding sections 52.212-1 and 52.212-2 proposal paragraph references in Attachment 3 entitled “Proposal Cross Reference Matrix”. Offeror‘s proposal paragraph number and format shall mirror and cross reference Sections 52.212-1 and 52.212-2, paragraph numbering to the maximum extent practical.

This is only a tool to assist in the proposal development process. The Offeror is ultimately responsible for ensuring all areas are addressed fully and all requested information is completed and submitted IAW Addendum to 52.212-1 and Addendum 52.212-2 of the RFP.

3. GLOSSARY OF ABBREVIATIONS AND ACRONYMS.

Include a glossary of abbreviations and acronyms used throughout the volume.

VOLUME III – PAST PERFORMANCE (Factor 2)

Volume III includes documentation that illustrates the Offeror’s performance on current or past USG or commercial contracts. Volume III may include, no more than, three Performance Assessment Submissions (PASs). Each PAS shall describe work performed under one contract (see contract definition below). Each PAS shall meet the relevancy definition in Addendum to 52.212-2 and performance must have occurred within the last three years prior to the issuance date on the solicitation. The three PASs may include work performed by the prime Offeror and major subcontractor(s) stated in the Offeror’s technical proposal to perform on any resultant contract. A complete Volume III shall include all files described below:

1. TABLE OF CONTENTS. The Table of Contents shall contain details which delineate the subparagraphs and sections within that volume.

2. SUBCONTRACTOR/TEAMING PARTNER CONSENT LETTERS. Past Performance information concerning subcontractors and teaming partners cannot be disclosed to a private party without the subcontractor’s or teaming partner’s consent. Because a prime Offeror/Contractor is a private party, the USG will need that consent before disclosing subcontractor/teaming partner past and present performance information to the prime Offeror during discussions or negotiations. In an effort to assist the USG in assessing your Past Performance, Offerors must have each of their subcontractors and teaming partners complete Attachment 4 entitled “Subcontractor/Teaming Partner Consent letter”. A completed consent form should be submitted as part of your Volume V - Other Contracting Considerations for each Subcontractor/Teaming Partner identified in your Volume III.

a) Teaming Arrangements. If a teaming arrangement is contemplated, provide complete information as to the arrangement, including any relevant and recent past and present performance information on previous teaming arrangements with same partner. Past experience of one team member will be considered past experience of all team members for purposes of evaluation.

b) A major subcontractor is defined as a subcontractor performing more than 25% of the contract effort.

3. SUBCONTRACTOR/TEAMING PARTNER TABLE. The Offeror shall complete Attachment 5 entitled “Subcontractor/Teaming Partner (S/TP) Table” which describes business arrangements in which the Offeror intends to participate during the performance of any resulting contract/TO. In the table, the Offeror shall use the same designation (i.e. S/TP-A) for each business partner as they use in their sanitized copy of their technical proposal. A completed Subcontractor/Teaming Partner table should be submitted as part of your Volume V - Other Contracting Considerations for each Subcontractor/Teaming Partner identified in your Volume III.

4. PERFORMANCE ASSESSMENT INFORMATION. The offeror shall list all performance assessment submissions in the format referenced on the attached excel spreadsheet, Attachment 6, entitled, “Performance Assessment Information”.

5. PERFORMANCE ASSESSMENT SUBMISSION. The Offeror shall submit performance assessment information only for those persons or entities (Offeror, key personnel and prime subcontractors/teaming partners), who will perform on contracts resulting from this solicitation. The Offeror shall submit no more than three (3) performance assessments on their current or past USG or commercial contracts. The word “contract” is defined as a single contract, purchase order, or a TO on an Indefinite Delivery/Indefinite Quantity (IDIQ) contract. The word “contract”, as defined herein, does not mean basic IDIQ contract, for the purpose of past and present performance submissions under this solicitation. A single performance assessment submission shall only include one (1) contract, TO or purchase order and MAY not include a combination of contracts, purchase orders, or TOs. If an Offeror submits more than three (3) contracts, the USG will evaluate only the first three (3) listed contracts for recency and relevancy. If an Offeror submits multiple contracts, purchase orders or TOs on one (1) performance assessment submission, then that submission will not be evaluated. Performance assessments shall meet the relevancy definition in Addendum to 52.212-2 and performance must have occurred within the last three years prior to the issuance date on the solicitation. The total number of performance assessment submissions shall include prime and any major subcontractor(s) projected to perform on any resultant contract. Only those subcontractors that meet the definition of a major subcontractor, as defined as performing more than 25% of any resultant contract arising from this solicitation will be used in the Offeror’s performance assessment. The Offeror shall submit a summary of each performance assessment submission, which shall be limited to two (2) pages for each submission.

Each submission shall include the following:

a) Statement of Relevancy: Provide a complete description of the work involved to include dollar value. Include rationale as to why and how the acquisition meets one of the relevancy definitions for this acquisition.

b) Reference Customer Information Sheet. The Offeror shall provide a list of all points of contact (POC) to whom Performance Risk Assessment Questionnaires were provided to by the Contractor for evaluation by the USG.

Reference information shall be submitted in the format referenced in Attachment 7 entitled “Reference Customer Information Sheet”.

c) Performance Risk Assessment Questionnaires (PRAQs). The Offeror shall request completion of Attachment 9 entitled “Performance Risk Assessment Questionnaire (PRAQ)” by those persons who have knowledge of the performance quality provided on the contracts listed above. PRAQs should be completed by a member of the program office, administrative contracting office, end users of the service provided, or any other technical or business advisor who has knowledge of the Contractor’s performance. The USG will use the results of submitted questionnaires as a method to evaluate an Offeror’s past performance. The Offeror shall provide a copy of the attached PRAQs to each POC with a letter the same as or similar to that at Attachment 8 entitled “Sample Questionnaire Cover Letter”. Instruct each source to complete and e-mail the entire questionnaire to Mr. Jerome Watkins at e-mail: jerome.e.watkins.civ@mail.mil. Completed Performance Risk Assessment Questionnaires (PRAQs) must be received on or before the date and time established for receipt of proposals. Questionnaires received after the date established for receipt of proposals will not be considered.

The Government requires each Offeror to submit completed Volume III requirements no later than 2:00 PM Central Standard Time on June 5, 2018. Additionally, questionnaires received after the date and time required for submission of Volume III will be deemed late and will not be considered for evaluation.

6. GLOSSARY OF ABREVIATIONS AND ACRONYMS. A glossary of all abbreviations and acronyms used, and with an explanation for each. Glossaries do not count against the page limitations for their respective volumes.

VOLUME IV – PRICE PROPOSAL (Factor 3)

1. Volume IV shall include pricing information that will be used to evaluate an Offeror’s total price. Volume IV shall include 2 sections: Section 1, the offeror’s proposed prices in the SF1449 inclusive of all contract line items (Schedule B) ; and Section 2, the Offeror’s proposed prices incorporated into Exhibit C – MSO Labor Hour Pricing mailto:jerome.e.watkins.civ@mail.mil

Sheet. The proposed labor rates shall be fully burden. The Offeror shall only provide that information essential to document or support the Offeror’s price proposal.

2. The Contracting Officer has determined there is a high probability of adequate competition on this acquisition.

Upon examination of the initial proposals, the contracting officer will review this determination and if in the Contracting Officer’s opinion, adequate competition exists no additional cost information will be requested.

However, if at any time during this competition the Contracting Officer determines that adequate competition no longer exists, Offerors may be required to submit information to the extent necessary for the contracting officer to determine the reasonableness of Offerors’ price proposals. Additionally, all information related to pricing shall be included in Volume IV of the proposal only. UNDER NO CIRCUMSTANCES should pricing information be included elsewhere in the proposal. A complete Volume IV shall include the information below:

Section 1. Completed proposed prices in the SF1449 inclusive of all contract line items.

Section 2. Exhibit C – MSO Labor Hour Pricing Sheet

Price proposals shall include the total amount for the base year and the five ordering periods. Offerors shall ensure proposed rates are complete and accurate. Labor rates shall be a fully burdened and rounded to the nearest cent.

Failure to submit prices for all identified CLINS in Schedule B and on all labor categories in Exhibit C may render a proposal ineligible for award.

a) CONTRACTOR MANPOWER REPORTING (CMR). (See CLINs 0002, 1002, 2002, 3002 and 4002) Offerors shall not provide separate pricing for annual CMR requirements. CMR appears as Not Separately Priced “NSP”.

b) MINIMUM GUARANTEE. The minimum guaranteed amount is priced by the USG. Awarded contract will include a minimum guaranteed amount of $3,000.00 and shall not be separately priced by the Offeror.

VOLUME V – OTHER CONTRACTING CONSIDERATIONS

1. Organizational and Consultant Conflict of Interest Mitigation Plan – All offerors, to include all subcontractors and consultants, shall comply with the provisions of Federal Acquisition Regulation (FAR) Subpart 9.5, Organizational and Consultant Conflict of Interest. Offerors are required to submit an Organizational Conflict of Interest (OCI) Mitigation Plan to avoid or mitigate all significant potential OCIs. If the offeror is affected by FAR Subpart 9.5, their OCI Mitigation Plan shall address at a minimum: (1) HCPs while on duty, recommending or suggesting to persons authorized to receive dental care at Army expense that such persons should receive dental care from the HCP when he/she is not on duty, or from a civilian associated in practice with the HCP, or from any other third party; (2) HCPs who conduct off-duty private dental practices will have no conflict of interest with the performance of duties under this contract; and (3) HCP’s shall make no use of any government facilities or other government property in connection with their private practice. The OCI Mitigation plan will be evaluated on an acceptable/unacceptable basis prior to contract award. If the contracting officer determines that the OCI Mitigation Plan does not adequately protect the Government’s interest, the OCI Mitigation Plan will be deemed unacceptable and the offeror shall be ineligible for award. The contracting officer will evaluate the mitigation plan for acceptability and compliance with FAR Subpart 9.5. The terms of this provision and application to this contract are not subject to negotiation.

2. Subcontractor/Teaming Partner Consent Letters. Past Performance information concerning subcontractors and teaming partners cannot be disclosed to a private party without the subcontractor’s or teaming partner’s consent.

Because a prime Offeror/Contractor is a private party, the USG will need that consent before disclosing subcontractor/teaming partner past and present performance information to the prime Offeror during discussions or negotiations. In an effort to assist the USG in assessing your Past Performance, Offerors must have each of their subcontractors and teaming partners complete Attachment 4 entitled “Subcontractor/Teaming Partner Consent letter”. A completed consent form should be submitted as part of your Volume V - Other Contracting Considerations for each Subcontractor/Teaming Partner identified in your Volume III.

3. Teaming Arrangements, Joint Ventures, and/or Letters of Intent. If a teaming arrangement or Joint Venture is contemplated, the offeror shall provide complete, verifiable information as to the arrangement. Failure to provide adequate information when a teaming arrangement or joint venture is proposed may result in the offeror being removed from consideration for award.

4. Subcontractor/Teaming Partner Table. The Offeror shall complete Attachment 5 entitled “Subcontractor/Teaming Partner (S/TP) Table” which describes business arrangements in which the Offeror intends to participate during the performance of any resulting contract/TO. In the table, the Offeror shall use the same designation (i.e. S/TP-A) for each business partner as they use in their sanitized copy of their technical proposal. A completed Subcontractor/Teaming Partner table should be submitted as part of your Volume V - Other Contracting Considerations for each Subcontractor/Teaming Partner identified in your Volume III.

5. Exceptions to Terms and Conditions. Offerors are cautioned that failure to comply with the terms and conditions of the solicitation may result in the offeror being removed from consideration for award.

6. Responsibility Determination. Although financial capability is not an evaluation criterion, a contract may only be awarded to an offeror who substantiates their financial capability for this contract under FAR Subpart 9.104-3.

Pursuant to FAR 9.104-6, the information in the Federal Awardee Performance and Integrity Information System (FAPIIS) will be considered.

7. Debarred, Suspended, or Proposed for Debarment. The System for Award Management (SAM) Exclusions will be reviewed. Pursuant to FAR 9.405, contractors found to be debarred, suspended, or proposed for debarment are excluded from receiving contracts and agencies shall not solicit offers from, award contracts to, or consent to subcontracts with these contractors. Furthermore, these contractors are also excluded from conducting business with the Government as agents or representatives of other contractors.

52.212-1 ATTACHMENTS

TABLE OF 52.212-1 ATTACHMENTS

ATTACH DOCUMENT NAME CROSS REFERENCE NO OF

PAGES

1 Question and Answer Template 52.212-1, Para (A) 1. c. (3) 1 2 Proposal File Naming Convention 52.212-1, Para (A) 2. 2 3 Proposal Cross Reference Matrix 52.212-1 Section (A) 3.b. and VOL II 1

4 Sample Sub-Contractor/Teaming Partner Consent Letter 52.212-1 VOL III, Para 2 1

5 Subcontractor/Teaming Partner Table 52.212-1 VOL III , Para 3 1 6 Performance Assessment Information 52.212-1 VOL III, Para 4 1 7 Reference Customer Information Sheet 52.212-1 VOL III, Para 5.b. 1 8 Sample Questionnaire Cover Letter 52.212-1 VOL III, Para 5.c. 1 9 Performance Risk Assessment Questionnaire 52.212-1 VOL III , Para 5.c. 3

10 Price Matrix MODS Services 52.212-1 VOL IV and 52.212-2 VOL IV Excel Spreadsheet

ATTACHMENT 1

QUESTION AND ANSWER TEMPLATE

Offerors who determine that the technical requirements of this RFP require clarifications in order to permit submittal of a responsive proposal are requested to submit all questions in writing to the maximum extent possible within 15 calendar days of release of the RFP. These questions shall be directed to the KO identified above. The USG will issue RFP Questions and answers on www.fbo.gov and acquisition.army.mil, and amend the RFP if necessary to clarify RFP requirements.

PAGE AND

PARAGRAPH

OFFEROR’S QUESTIONS GOVERNMENT’S RESPONSE

http://www.fbo.gov/

ATTACHMENT 2

PROPOSAL FILE NAMING CONVENTION

The offeror shall mark the exterior of their package and each CD-R with the solicitation number and Volume number specified below. Each document shall be saved to the appropriate CD-R as a separate electronic file using the document title specified below.

PACKAGE AND CD-R

LABEL/MARKING

DOCUMENT TITLES

1 CD-R

Labeled/Marked:

“Solicitation W81K04-18-R-0005

(Company Name) Volume I

Business Proposal (MODS Services)

VOL I (Company Name) Cover Letter DDMMMYY VOL I (Company Name) Master Table of Contents DDMMMYY VOL I (Company Name) Contract Administrative Data DDMMMYY VOL I (Company Name) Signed SF 1449 DDMMMYY VOL I (Company Name) Signed SF 30 DDMMMYY * VOL I (Company Name) Representation and Certifications DDMMMYY VOL I (Company Name) Responsibility Determination DDMMMYY VOL I (Company Name) Glossary of Abbreviations and Acronyms DDMMMYY

1 CD-R

[Unsanitized]

Labeled/Marked:

“Solicitation

W81K04-18-R-0005 (Company Name)

Volume II Technical Proposal (MODS Services)

VOL II (Company Name) Table of Contents DDMMMYY VOL II (Company Name) Transition Period DDMMMYY VOL II (Company Name) Program Management and Staffing DDMMMYY VOL II (Company Name) System Operations Approach DDMMMYY VOL II (Company Name) Service Desk Approach DDMMMYY VOL II (Company Name) System Modification and Modernization Approach

DDMMMYY

VOL II (Company Name) Corporate Experience DDMMMYY VOL II (Company Name) Quality Control DDMMMYY VOL II (Company Name) Volume Cross Reference Matrix DDMMMYY VOL II (Company Name) Glossary of Abbreviations and Acronyms DDMMMYY

3 CD-Rs [Sanitized]

Labeled/Marked:

“Solicitation

W81K04-18-R-0005 (Offeror’s CAGE Code)

Volume II Technical Proposal (MODS Services)

VOL II (CAGE Code) Table of Contents DDMMMYY VOL II (CAGE Code) Transition Period DDMMMYY VOL II (CAGE Code) Program Management and Staffing DDMMMYY VOL II (CAGE Code) System Operations Approach DDMMMYY VOL II (CAGE Code) Service Desk Approach DDMMMYY VOL II (CAGE Code) System Modification and Modernization Approach

DDMMMYY

VOL II (CAGE Code) Corporate Experience DDMMMYY VOL II (CAGE Code) Quality Control DDMMMYY VOL II (CAGE Code) Volume Cross Reference Matrix DDMMMYY VOL II (CAGE Code) Glossary of Abbreviations and Acronyms DDMMMYY

PACKAGE AND CD-R

LABEL/MARKING

DOCUMENT TITLES

2 CD-Rs Labeled/Marked:

“Solicitation W81K04-18-R-0005

(Company Name) Volume III

Past Performance Proposal (MODS Services)

VOL III (Company Name) Table of Contents DDMMMYY VOL III (Company Name) Subcontractor Teaming Partner Consent Letter

DDMMMYY

VOL III (Company Name) Subcontractor Teaming Partner Table DDMMMYY VOL III (Company Name) Performance Assessment Submission 1 DDMMMYY VOL III (Company Name) Performance Assessment Submission 2 DDMMMYY VOL III (Company Name) Performance Assessment Submission 3 DDMMMYY VOL III (Company Name) Glossary of Abbreviations and Acronyms

DDMMMYY

2 CD-Rs Labeled/Marked:

“Solicitation W81K04-18-R-0005

(Company Name) Volume IV

Price Proposal (MODS Services)

VOL IV (Company Name) SF 1449 DDMMMYY VOL IV (Company Name) Price Matrix DDMMYY

2 CD-Rs Labeled/Marked:

“Solicitation W81K04-18-R-0005

(Company Name) Volume V

Other Contracting Considerations

(MODS Services)

VOL V (Company Name) Other Contracting Considerations 1 - Organizational and Consultant Conflict of Interest Mitigation Plan DDMMMYY VOL V (Company Name) Other Contracting Considerations 2 Subcontractor/Teaming Partner Consent Letters DDMMMYY VOL V (Company Name) Other Contracting Considerations 3 - Teaming Arrangements, Joint Ventures, and/or Letters of Intent DDMMYY VOL V (Company Name) Other Contracting Considerations 4 Subcontractor/Teaming Partner Table DDMMMYY VOL V (Company Name) Other Contracting Considerations 5 - Exceptions to Terms and Conditions DDMMMYY VOL V (Company Name) Other Contracting Considerations 6 - Responsibility Determination DDMMMYY VOL V (Company Name) Other Contracting Considerations 7 Debarred, Suspended, or Proposed for Debarment DDMMMYY

* VOL I Signed SF30 is only applicable if a solicitation amendment (SF30) was issued

ATTACHMENT 3

PROPOSAL CROSS REFERENCE MATRIX

ADDENDUM TO 52.212-1 ADDENDUM TO 52.212-2 PWS

OFFEROR’S PROPOSAL

PARAGRAPH

REFERENCE(S)

ATTACHMENT 4

SAMPLE SUB-CONTRACTOR/TEAMING PARTNER CONSENT LETTER

(NOTE: This information should be on company letterhead.)

Subcontractor/Teaming Partner Consent Form for the Release of Performance Risk (Past Performance) Information to the Prime Offeror

Dear (Contracting Officer), We are currently participating as a (SUBCONTRACTOR/TEAMING PARTNER) WITH (PRIME OFFEROR OR NAME OF ENTITY PROVIDING PROPOSAL) in responding to the Department of the Army, Health Readiness Contracting Office (HRCO)/MCAA-RH, Request for Proposal (RFP) No. W81K04-18-R-0005 for the acquisition of MODS services.

We understand that the Government is placing increased emphasis on past and present performance in order to obtain best value in source selections. In order to facilitate the performance risk assessment process we are signing this consent form in order to allow you to discuss our past and present performance information with the prime offeror during the source selection process.

(Signature of individual who has the authority to sign for and legally bind the company)

(Title of above individual)

Company Name: __________________________________________

Address: _________________________________________________

CAGE Code: ______________________________________________

Phone Number and Fax Number: ______________________________

ATTACHMENT 5

SUBCONTRACTOR/TEAMING PARTNER (S/TP) TABLE

Provide the required information on the offeror (Prime) below. If the offeror is a Joint Venture, list the name of the Joint Venture in the block next to “Offeror Company Name” and provide the details for the two (2) companies forming the Joint Venture in the fields provided.

Offeror Company Name Small Business Designation Address

POC & Telephone

Percentage of Contract Workload Location Coverage

S/TP - A

Subcontractor/Teaming Partner Table Name

Business Relationship

Location Coverage (list states)

S/TP - B

Subcontractor/Teaming Partner Table Name

Business Relationship

Location Coverage (list states)

ATTACHMENT 6

PERFORMANCE ASSESSMENT INFORMATION

Contractor Name and Cage Code

Contract No./Task Order No.

No.

FTEs

Start Date End Date

(insert prime name and cage code here)

1 (insert name and cage code of contractor who performed)

2 (insert name and cage code of

3 (insert name and cage code of

ATTACHMENT 7

REFERENCE CUSTOMER INFORMATION SHEET

CUSTOMER INFORMATION

Company Name Street Address City/State/Zip

POC Information First Name Last Name Email Address Phone Number Fax Number Date Email to POC

CONTRACT INFORMATION

Solicitation Number Contract Number TO Number Dollar Value Period of Performance

CONTRACTING AGENCY INFORMATION (if different than above) Contracting Agency Contracting Officer Street Address City/State/Zip Email Address Phone Number Fax Number

ATTACHMENT 8

SAMPLE QUESTIONNAIRE COVER LETTER

(NOTE: This information should be on company letterhead.)

TO: QUESTIONNAIRE EVALUATOR DATE OF LETTER

AGENCY OR ORGANIZATION NAME

STREET ADDRESS

CITY/STATE/ZIP CODE

FROM: COMPANY NAME (CAGE CODE)

STREET ADDRESS

CITY/STATE/ZIP

SUBJECT: Performance Risk Assessment Questionnaire for (contract title and contract/TO number) concerning contract numbers (contract/TO number(s)).

1. Our company is…