W564KV25R0020003 Questions and Answers.pdf

SOL #: W564KV25RA0002‐0003 Page 1 of 7 QUESTIONS AND ANSWERS

Question # RFP Section Title of Section Reference Question Government Answer

1 Is there any contractor currently performing this service?

Services have been provided for VAP since 2020 through contract number W564KV‐20‐C‐0004.

2 If yes, would you kindly provide us with the Contract number?

Services have been provided for VAP since 2020 through contract number W564KV‐20‐C‐0004.

If no, would you kindly provide us with the latest Contract number that has performed this service or similar?

Services have been provided for VAP since 2020 through contract number W564KV‐20‐C‐0004.

4 Factor 2‐ Past Performance i Recency is the time period that past performance references must meet to be considered. A recent contract is a contract under which any performance, delivery, or corrective action has occurred within (3) three years prior to the solicitation release date, even if the contract award date is outside this (3) three year window.

Will the government consider revising this requirement to extend the recency period from three (3 years to five (5) years. Expanding the recency period would allow offerors to showcase a broader range of relevant past performance, potentially increasing competition and providing the government with a more diverse pool of qualified bidders

Solicitation was ammended to reflect recent performance recenty to within 10 years.

The Government anticipates that no less that the minimum staffing listed in this attachment is acceptable to ensure proper staffing is provided to meet the objectives of this PWS.

Can the government provide current staffing levels by base?

No, the governmet will not provide current staffing levels as the current contract is performance based without minimum staffing level.

6 PWS Attachment 6 ‐ Minimum Staffing The Government anticipates that no less that the minimum staffing listed in this attachment is acceptable to ensure proper staffing is provided to meet the objectives of this PWS.

Can the Government provide historical fill rates?

No, the governmet will not provide current staffing levels as the current contract is performance based without minimum staffing level.

7 Proposal Submission Can the Government please provide the Performance Assessment Questionnaire in word format to support responses/fill ins?

Yes, it will be posted to SAM.gov

8 Proposal Submission May CPAR be submitted in lieu of the Past Performance Questionnaires No, Requirement remains unchanged.

9 SF 1449 Addendum to 52.212‐1, page 28, 2(b) references resumes. Are resumes of key personnel required with submission?

No, the intent of mentioning resumes in 2(b) was to state which docuemnts, if provided by the offeror, would not count towards the page limitation.

10 RFP Addendum to 52.212‐1, page 28,Part II Technical Offer “For Troop Care (TC) requirements, submit Troop Care Status Accreditation (TCSA) documentation for all proposed HCPs (for Germany and Italy only) IAW PWS 1.23.2 and submit documentation for proposed full time providers (based on total annual hours stated in the task order) IAWS PWS 1.23.3”.

Is this asking for documentation for all proposed HCPs at time of proposal, or is this meant to address the plan of how we would manage the process upon award?

All documents are due at the time of proposal submission.

11 RFP Addendum to 52.212‐1, page 35, Factor II “Relevant scope means contracts involving victim advocacy services to prevent domestic abuse through advocacy and training; as well as, providing response and advocacy to victims of domestic abuse and families in crisis.”

Will the Government revise this definition to consider other programs that are not VAP services but require comparable deliverables of similar complexity as being relevant to this program?

Relevancy section was updated to provide a broader explanation of relevant Victim Advocacy work such as involving advocacy and training services to prevent harmful behaviors such as domestic violence, sexual assault, child abuse, problematic sexual behavior in children, foster care, substance abuse or suicide; as well as, providing response and advocacy to families in crisis

12 PWS PWS 5.11, page 32, and Attachment 4 discusses a penalty after 30 days of defective service

Can the Government clarify if this is describing not only the reduction to task order price IAW FAR 52.246‐4 described under “penalty” but also an up to 30% invoice reduction described under “relapse”? Is the 30% monthly withholding a singular occurrence if remedied, or is this a permanen deduction for the life of the contract?

1. Table amnended to remove the term "task order"

2. it should be of the monthly price when defective price is provided.

3. section was also revised to replace 52.246‐4 for 52.212‐ 4(a).

13 PWS Attachment 6, page 49 identifies 16 total personnel including 13 Victim Advocate Local Hires, 1 Victim Advocate Stateside, 1 Victim Advocate Trainer, and 1 Contract Services Manager.

Are the Victim Advocate Trainer and Contract Services Manager also Stateside? Where is the place of performance for stateside employee(s)?

No, there is no DAVA or CSM stateside. PWS was revised to delete "stateside".

14 PWS Attachment 2, page 44 identifies 13 personnel but separates 1 PSB‐CY PM and 1 PSB‐CY Trainer for IMCOM‐E HQ Are all other positions identified for all other locations classified as “Victim Advocates” or do any other locations also require a VA Trainer or VA Services Manager?

Yes, PWS Attachment 2 ‐ Place of Performance was revised to identify Victim Advocates and Contract Service Manager will only be located at IMCOM‐E HQ.

15 PWS PWS 1.23.1 Pg 11 Are all of these positions classified as Troop Care under NATO SOFA? Yes, see PWS, section 1.23 Troop Care Requirements

16 Are any of the 16 positions identified in attachment 6 currently vacant? If so, which?

The governmet will not provide current staffing levels as the current contract is performance based without minimum staffing level.

17 PWS pg.4 PWS 1.5.4.1.1 Contractor Travel:

1.5.4.1.1 Contractor Travel:The Contractor may attend professional training if it is in the best interest of the US government, recommended by the FAPM and approved to include two weeklong trainings, one event OCONUS and one CONUS.

Does IMCOM‐E know when the trainings might occur, specifically what time of year and the location of training?

annual training schedule depends on availabillity of staff and accommodations. OCONUS location is usually Garmisch and held in February. Note, OCONUS locations are subject to change given mission requirements.

18 PWS pg.4 PWS 1.5.4.1.1 Contractor Travel:

1.5.4.1.1 Contractor Travel:The Contractor may attend professional training if it is in the best interest of the US government, recommended by the FAPM and approved to include two weeklong trainings, one event OCONUS and one CONUS.

Will all VA EPC contractors, including the CSM and Trainers, travel to both weeklong trainings?

Travel to the U.S. in high travel season versus low season will result in great variance in cost

1.5.4.1.1 remove second training requirement for CONUS travel

19 PWS pg.4 PWS 1.5.4.3 Installation Closures: 1.5.4.3 Installation Closures:When an unforeseen installation closure occurs on a regularly scheduled day of work, the Contractor shall communicat Will the local installation FAPM allow the VAs to work remotely for office closures?

Yes, with installation FAPM and IMCOM‐E FAPM approval.

PWS revised to add at the end of this section "to include working away from the office at an agreed upon alternate site."

20 PWS pg.5 PWS 1.6.2 Background Checks and 1.6.2.1 U.S. Citizen:

1.6.2 Background Checks and 1.6.2.1 U.S. Citizen: Pending background check results, the Contractor shall provide non‐sensitive job‐related functions such as class preparation, update static displays, and shadow FAP staff for non‐sensitive classes/briefs. However, 1.6.2.1 states, "The Contractor employee may begin performance of the contract after receiving a favorable local background check.

Please confirm that VAs can begin work prior to the CNACI and local background checks being completed by the Government.

IAW 1.6.2.3.2.2; "Receive the interim suitability adjudication results of the FBI Fingerprint Check and the Installation Records Check and documentation an investigation was submitted on the Background Check Verification Checklist. This will allow the contractor to begin work with children under Line of Sight Supervision."

SOL #: W564KV25RA0002‐0003 Page 2 of 7 QUESTIONS AND ANSWERS

21 PWS pg.5 PWS 1.6.2.1 U.S. Citizen: 1.6.2.1 U.S. Citizen:Contractors that work with or teach youth under the age of 18 years are subject to local and stateside background checks Is there any situation where the VA would be with a child under the age of 18 without a parent guardian, other adult or military personnel present such as transporting a child in a Government vehicle?

No, Victim Advocates will not provide transportation services or supervising visits for minor children (e.g., under the age of 18).

22 PWS pg.5 PWS 1.6.2.1 U.S. Citizen: 1.6.2.1 U.S. Citizen:Contractors that work with or teach youth under the age of 18 years are subject to local and stateside background checks Are the VA responsible for transporting minor children to the EPC location, appointments, etc.

and/or supervising visits for the minor children?

No

23 PWS pg.6 PWS 1.6.2.3 Contractor’s Pre‐employment screening:

1.6.2.3 Contractor’s Pre‐employment screening: Per 1.6.2.3.2 The FAPM (Government Employee) shall review the Pre‐Employment packet for legibility and completeness and coordinate with Contractor’s Program Manager (or POC designated by Contractor) to correct any deficiencies, and begin processing of background checks IAW local installation procedures.

Is the Government using the term "Program Manager" interchangeably with key personnel "Contract Service Manager"?

The positions are the same, however, PWS was revised to change all references to a contractor provided "program manager" to "Contract Service Manager" to avoid confusion with any term refering to a Government Program Manager.

24 PWS pg.9 PWS 1.10.1 Contract Service Manager: 1.10.1 Contract Service Manager:The Contractor shall provide a Contract Service Manager (CSM), to include an alternate, who shall be responsible Is there any reason that a VA or the PSB‐CY PM or Trainer could not be identified as the Alternate

CSM?

Thhe terms PSB‐CY PM and Trainer have been removed from the PWS. The Government does not object to a VA to also be identified as Alternate CSM. However, the "Alternate CSM will not act as the CSM for more than three consecutive months during a year". PWS revised to include this language.

25 PWS pg.9 PWS 1.10.1 Contract Service Manager: 1.10.1 Contract Service Manager Does the Alternate CSM require the same qualifications as the CSM, as stipulated in solicitation Section 1.27.1.2?

No, the Alternate CSM does not need to meet the minimum qualifications in PWS 1.27.1.2 . The Alternate CSM's qualifications will be IAW PWS 1.27.1.1

26 PWS pg.9 PWS 1.10.1 Contract Service Manager: 1.10.1 Contract Service Manager Is the Alternate CSM designated as Key Personnel? Yes, per revised PWS 1.10.2 and 1.27.1.2

27 PWS pg.9 PWS 1.10.1 Contract Service Manager: 1.10.1 Contract Service Manager Section 1.10.1 requires designation of an Alternate Contract Service Manager. Offeror requests confirmation that this position can be an additional designated responsibility of another LCAT and not a separate, additional FTE.

Per revised PWS 1.10.2; ACSM can be a VA

28 PWS pg.9 PWS 1.10.1 Contract Service Manager: 1.10.1 Contract Service Manager Is the Alternate CSM required to be located at Wiesbaden, Germany? If so, are they required to be located at IMCOM‐E, or is another location in Wiesbaden satisfactory?

Yes, the alternate CSM should be located at IMCOM‐E in Wiesbaden IAW revised PWS 1.5.4.1 Place of Performance

29 PWS pg.9 PWS 1.10.1 Contract Service Manager: 1.10.1 Contract Service Manager

Traditionally, resumes for Key Personnel are required at proposal submission. However, per solicitation Section 1.10.1, resumes should be submitted NLT five (5) days after contract award.

Please confirm that resumes for Key Personnel do not need to be submitted with proposal submission and should be NLT submitted five (5) days after contract award.

Resumes for the Contract Service Manager and Alternate Service Manager positions will be submitted IAW PWS 1.10.1

30 PWS pg.15 1.27.1.1 Victim Advocates:

1.27.1.1 Victim Advocates: VAs shall have minimum of one (1) year of EPC Coordination experience in working with a military Family Support Center; or civilian social service agency serving military Families.

a. What constitutes "EPC Coordination"?

b. Does working with children and families regarding placement in shelter care, finding safe housing, Child Protective Service involvement, family violence related shelter, etc., meet this requirement?

a. Please refer to PWS 5.8 (pg 31) for the list of CPC Coordination Tasks.

b. Yes, any Child Welfare Services or Child Protective Services related to family violence or child abuse will meet the requirement.

31 PWS pg.15

1.27.1.3 General experience for Victim Advocates and

Contract Service Managers:

1.27.1.3 General experience for Victim Advocates and Contract Service Managers: Minimum of one (1) year of experience in working with a military Family Support Center; or civilian social service agency serving military Families.

Can the experience be prior to receipt of a BA degree or must the experience be post‐degree?

Yes, however, in order to qualify for SOFA/DOCPER logistical support; said experience must be paid experience only.

32 PWS pg.44 Attachment 2 ‐ Place of Performance Attachment 2 ‐ Place of Performance Please identify the current incumbent contractors by site location.

No, the locations were the Government requires performance is listed in the solicitattion, PWS, Attachment (2?).

33 PWS pg.49 Attachment 6 ‐ MINIMUM STAFFING LEVEL FOR VAP Attachment 6 ‐ MINIMUM STAFFING LEVEL FOR VAP:Per Attachment 6, there is one (1) position for Victim Advocate (Stateside) 1

Can the Government provide clarity on what this means and where this position will be located?

What are the responsibilities of this stateside position

No positions are stateside, removed from PWS

34 PWS pg.49 Attachment 6 ‐ MINIMUM STAFFING LEVEL FOR VAP Attachment 6 ‐ MINIMUM STAFFING LEVEL FOR VAP Are the labor categories for PSB‐CY PM and PSB‐CY Trainer, both based at IMCOM‐E, the same or different positions than the Contract Service Manager (CSM) and the Victim Advocate Trainer?

1. The terms "PSB‐CY PM" and "PSB‐CY Trainer" were deleted as it is understood that they are covered under the Victim Advocate responsibilities. Please see Attachment 2 for list of places of performance to include IMCOM‐E.

35 PWS pg.49 Attachment 6 ‐ MINIMUM STAFFING LEVEL FOR VAP Attachment 6 ‐ MINIMUM STAFFING LEVEL FOR VAP Can the Government please provide information regarding the responsibilities of the PSB‐CY PM and Trainer and content and requirements of the PSB‐CY program.

These terms were deleted as it is understood that they are covered under the Victim Advocate responsibilities.

36 PWS pg.49 Attachment 6 ‐ MINIMUM STAFFING LEVEL FOR VAP Attachment 6 ‐ MINIMUM STAFFING LEVEL FOR VAP Does the CSM, based in Wiesbaden, need to be based at IMCOM‐E HQ, USAG Wiesbaden, o another location?

Yes, CSM location is at IMCOM‐E HQ that is located at USAG Wiesbaden

37 PWS pg.49 Attachment 6 ‐ MINIMUM STAFFING LEVEL FOR VAP Attachment 6 ‐ MINIMUM STAFFING LEVEL FOR VAP Please explain the responsibility of the Victim Advocate (Stateside); will this position be located at IMCOM HQ (San Antonio), Ft. Knox, or elsewhere?

Stateside Victim Advocate is not needed. The word "Stateside" has been removed from the PWS.

38 PWS pg.49 Attachment 6 ‐ MINIMUM STAFFING LEVEL FOR VAP Attachment 6 ‐ MINIMUM STAFFING LEVEL FOR VAP Please confirm that all travel (including all travel for training) should be bid as part of the composit rate, and not as an ODC‐Travel.

Per PWS 1.5.4.1.1 Contractor Travel "... The cost for travel shall be included in the contract price / not separately priced".

39 RFP pg.29 Solicitation Addendum to 52.212‐1 Instructions to Offerors, Part III: FACTOR 2 ‐ Past Performance

Solicitation Addendum to 52.212‐1 Instructions to Offerors, Part III: FACTOR 2 ‐ Past Performance To promote Full and Open competition and in consideration of Small Business Participation in this F&O competition, we request that the Government extend the past performance criteria to a five‐ year recency term.

Requirement revised to 10 year recency.

40 RFP pg.27 Addendum to 52.212‐1, Instructions to Offerors ‐ Commercial Products and Commercial Services

Addendum to 52.212‐1, Instructions to Offerors ‐ Commercial Products and Commercial Services

The Government states, "8. Interested offerors shall submit their proposals and other information in three (3) separate sections in electronic format as follows." Can the Government please confirm Offeror's should submit their proposals and other information in 4 sections, not 3? ( Section I:

Signed Offer; Part II: Technical Offer; Part III: Past Performance; Part IV: Price)

52.212‐1 amended to say "four parts".

SOL #: W564KV25RA0002‐0003 Page 3 of 7 QUESTIONS AND ANSWERS

Incumbent Employees. If there is an incumbent, is there an incumbent contractor employee whom the awardee should consider for “right of first refusal” (i.e. Non‐displacement of Qualified Workers Under Service Contracts)?

The Government is not aware of any employee that would have "right of first refusal"

42 Quality Control Plan Does the Government want a management structure physically located in Europe?

No, just CSM at IMCOM‐E, currently Wiesbaden as specified in PWS 1.5.4.1 Place of Performance.

43 PWS PWS 1.5.4.1

Place of Performance: Contractor shall provide victim advocacy services at and around surrounding areas (50‐mile radius) near Army installations OCONUS (located in Germany, Italy and Belgium) as indicated in Attachment 2. The Contractor shall ensure the Contract Service Manager is located at Wiesbaden, Germany unless an alternate location in Germany is approved by the COR. The Government reserves the unilateral right to change where work is performed under this contract as necessary

Q1: Will the change of work location possibly encompass new military installations/communities that are not currently listed in this PWS or outside the current 50‐mile radius?

No, the change of work location will only encompass listed locations in PWS Attachment 2.

44 PWS PWS 1.5.4.1

Place of Performance: Contractor shall provide victim advocacy services at and around surrounding areas (50‐mile radius) near Army installations OCONUS (located in Germany, Italy and Belgium) as indicated in Attachment 2. The Contractor shall ensure the Contract Service Manager is located at Wiesbaden, Germany unless an alternate location in Germany is approved by the COR. The Government reserves the unilateral right to change where work is performed under this contract as necessary

Q2; If the answer to Question #1 (#43 in this list) is “Yes”, how much time will the contracting company be given to execute the move and how does the government expect to reimburse the contractor for additional costs?

The answer to the previous question (#43) was no.

45 PWS PWS 1.5.4.1

Place of Performance: Contractor shall provide victim advocacy services at and around surrounding areas (50‐mile radius) near Army installations OCONUS (located in Germany, Italy and Belgium) as indicated in Attachment 2. The Contractor shall ensure the Contract Service Manager is located at Wiesbaden, Germany unless an alternate location in Germany is approved by the COR. The Government reserves the unilateral right to change where work is performed under this contract as necessary.

Q3: Past experience regarding SOFA status for individuals employed in Belgium revealed that the Belgian government only allows for 100 individuals total (at any given time) to have approved SOFA status. Is the one position assigned to BENELUX already approved? If not, it is extremely possible that the individual will never be given SOFA status and the company will have to factor that into their cost proposal.

Yes, the one position assigned to BENELUX has been approved for SOFA.

46 PWS Attachment 2: Places of Performance: IMCOM‐E Headquarters: Victim Advocates (2); PSB‐CY PM: 1; PSBY‐CY Trainer 1. Q4: Are these 4 positions to be located in Sembach or Wiesbaden?

IAW revised PWS Attachment 2, only 3 positions are required for IMCOM‐E Headquarters, which is located in Wiesbaden. One position is required at USAG Wiesbaden as indicated in PWS Attachement 2.

Please note that IMCOM‐E and USAG Wiesbaden are separate locations within the same city.

47 PWS 1.5.4.1.1 Contractor Travel Any transportation in the area of contractor’s operation, will be required at the contractor’s expense to meet the requirements in the PWS.

Historical estimations are that 2,400 miles will be required using vehicle transportation; however, any overages of this estimated mileage will not constitute the contractor’s right for an equitable adjustment.

Is the Estimate for 2,400 miles total for the contract or for each Victim Advocate?

Per revised PWS 1.5.4.1.1 " Historical estimations are that 2,400 miles will be required using vehicle transportation on an annual basis."

48 PWS 1.22 Government Support ‐ SOFA SOFA Status and Individual Logistic Support is not guaranteed and contingent upon Host Nation Governmental Approval. If SOFA is not approved by the Host Nation Government for any contracted employee performing under this contract, this does not constitute the contractor’s right for an equitable adjustment; all taxes/costs related to the employment of the contracted employee are at the contractor’s expense.

Q1: This paragraph is confusing and can be interpreted many ways. It is extremely unusual for similar positions in a specific country not to be given the same status. This paragraph could be understood as that the government believes the Host Nation government will review each position separately. Is SOFA status and logistical support approved under Article 72 or Article 73 for the contract as a whole?

PWS 1.22, SOFA was revised to clarify that SOFA approval is not guaranteed as is on a case by case basis. Even if the positions listed in the contract as a whole could qualify under articles 72. More information about the SOFA process can be found at http://www.eur.army.mil/g1/content/CPD/docper.html.

Historically, most (not all) individuals hired to provide services under this requirement, have been approved for SOFA support. SOFA support will not be granted to individuals with voluntary experience; it must be "paid experience". Also, SOFA support will not be granted for individuals working for subcontractors.

49 PWS 1.22 Government Support ‐ SOFA SOFA Status and Individual Logistic Support is not guaranteed and contingent upon Host Nation Governmental Approval. If SOFA is not approved by the Host Nation Government for any contracted employee performing under this contract, this does not constitute the contractor’s right for an equitable adjustment; all taxes/costs related to the employment of the contracted employee are at the contractor’s expense.

Q2: If it is approved as a whole, this paragraph is now interpreted that each individual must be reviewed and may be denied SOFA status/logistical support. Is that the intent of the paragraph?

PWS 1.22, SOFA was revised to clarify that SOFA approval is not guaranteed as is on a case by case basis. Even if the positions listed in the contract as a whole could qualify under articles 72. More information about the SOFA process can be found at http://www.eur.army.mil/g1/content/CPD/docper.html.

Historically, most (not all) individuals hired to provide services under this requirement, have been approved for SOFA support.

50 PWS 1.22 Government Support ‐ SOFA SOFA Status and Individual Logistic Support is not guaranteed and contingent upon Host Nation Governmental Approval. If SOFA is not approved by the Host Nation Government for any contracted employee performing under this contract, this does not constitute the contractor’s right for an equitable adjustment; all taxes/costs related to the employment of the contracted employee are at the contractor’s expense.

Q3: If SOFA status/logistic support is not yet approved for the contract as a whole, it is impossible for the contracting company to estimate additional costs without knowing who and who will not be given individual SOFA status/logistical support. Will the government reconsider and allow for a Request for Equitable Adjustment?

No, requirement remains unchanged.

51 PWS 1.22 Government Support ‐ SOFA SOFA Status and Individual Logistic Support is not guaranteed and contingent upon Host Nation Governmental Approval. If SOFA is not approved by the Host Nation Government for any contracted employee performing under this contract, this does not constitute the contractor’s right for an equitable adjustment; all taxes/costs related to the employment of the contracted employee are at the contractor’s expense.

Q4: If SOFA status is granted, and organizational/logistical support provided, is DODDS tuition included? If so, this must be specifically delineated with Not to Exceed (NTE) amounts in the solicitation.

DODDS tuition is not included.

52 F Section 1.23.1 HCPs utilized under contract are subject to the current and ongoing requirements specified in Article 72, NATO SOFA Supplementary Agreement

(SA).

Is the Government aware of the fact that subcontracting is prohibited for Healthcare positions under Article 72 and that interested companies must form a Joint Venture to ensure compliance with DOCPER/Troop Care regulations?

A contractor using a subcontractor may perform the services if they choose, however, they will be subject to the full impact of host nation laws, regulations, taxation, and no logistical support. (Please see AE Reg 715‐9 Contractor Personnel in Germany‐ Technical Expert, Troop Care, and Analytical Support Personnel)

53 PWS Section 1.27.1 Specialized Work Experience Does the Victim Advocacy Trainer position require specific additional work experience or qualifications?

Victim Advocacy Trainer is not a required position. PWS was revised to delete this term.

SOL #: W564KV25RA0002‐0003 Page 4 of 7 QUESTIONS AND ANSWERS

54 PWS Section 1.28.2 Backfill/Absences: 1.28.2 The contractor shall provide adequate coverage at all performance locations IAW Attachment 2 and consistent with the requirements within the PWS.

What is considered “adequate coverage” as stated in the paragraph? PWS Section 5.2.1 defines response and follow up

55 PWS Section 1.28.2 Backfill/Absences: 1.28.2 The contractor shall provide adequate coverage at all performance locations IAW Attachment 2 and consistent with the requirements within the PWS.

Is there a percentage fill‐rate or other metric to measure this against? If so, will the government add it to the Technical Exhibit B Deliverables?

Contractor is expected to comply in providing all required minimum staffing IAW Attachments 2 and 6.

56 PWS Section 3.2

Government Property. Depending on availability, a Government vehicle may be provided. When Government vehicle is available, local procedure for dispatching the vehicle shall be followed. If a Government vehicle is not available, then the Contractor shall provide privately owned vehicle (POV) as stated in Part 4 of the PWS. The Contractor shall not use POV’s for the transportation of clients served within the PWS. If a Government vehicle is not available, then the contractor will not transport client

Are local national hires allowed to drive government vehicles? Language removed from PWS.

57 PWS Section 4.4 Vehicles and Equipment: The contractor shall provide transportation as stated in PWS section 1.12 to fulfill PWS tasks and duties via contracto arranged vehicles. The Contractor shall not use POV’s for the transportation of clients served within the PWS. If a Government vehicle is not available, then the contractor will not transport clients

Nothing is listed at PWS 1.12 – can the Government please clarify?

Paragraph clarified. Reference to paragraph 1.12 was deleted from paragraph 4.4.

58 PWS Attachment 1, pg 42‐43 Can the Government clarify what “workload data for the VA” refers to? How is this different from the “historical caseload from current contract?”

Workload Data column is VA case load. Column referencing "Historical" is meant to list Certified EPC Home Screenings.

Column title for "Historical" has been revised for clarity.

59 PWS Attachment 6 Minimum Staffing Level for VAP

This attachment indicates a total of 16 positions are necessary, while Attachment 2, Places of Performance, indicates a minimum total of 13, which include the VA Trainer and Contract Service Manager, listed here as separate positions. Can the Government clarify and also provide additional information about the Stateside Victim Advocate, as this position does not seem to be addressed in the PWS elsewhere?

No stateside Victim Advocate.PWS Attachments 2 & 6 revised to show of 16 minimum total staffing positions.

60 RFP Past Performance

Is the Government open to revisiting the past performance requirements for this effort? The current criteria—requiring all three elements (scope, magnitude, and complexity) to be met for each past performance submission—significantly restricts competition. This is particularly challenging given the limited availability of contracts specifically related to OCONUS Victim Advocacy Services.

Please see revised criteria under 52.212‐2.

Will the Government consider adding FAR 52.222‐46‐ Evaluation of Compensation for Professiona Employees to the Solicitation to ensure professional employees are properly and fairly compensated by all Offerors?

No. Per FAR 22.1003‐1, the Service Contract Act only applies to service contracts performed in the United States.

62 RFP

The Contract Clauses, DFARS Clauses Incorporated by Reference

(Pg. 8) includes clause 252.204‐7012: "Safeguarding Covered Defense Information and Cyber Incident Reporting (DEVIATION 2024‐O0013 REVISION 1)". Will the Government please identify the Critical Unclassified Information (CUI) that the contractor will be required to access, store, or process during the course of contract performance?

Government will identify during performance CUI material.

However, the contractor is expected to comply with CUI requirements under this clause if CUI information such as Personal Identifiable Information (PII) is provided to the contractor for necessary service performance.

63 PWS Section 1.5.4.1.1 Contractor Travel (Pg. 4) of the Performance Work Statement states: "Historical estimations are that 2,400 miles will be required using vehicle transportation..."

Will the Government please clarify whether the 2,400‐ mile travel estimate was an annual estimate or was for the total contract dura on, including all op on years?

This represents the historical estimation of total miles required per Victim Advocate to meet PWS requirements for the contract on an annual basis. PWS section was revised to clarify that this is an annual estimation.

64 PWS Section 3.2 Equipment

(Pg. 22) of the Performance Work Statement states: "Depending on availability, a Government vehicle may be provided. When Government vehicle is available, local procedures for dispatching the vehicle shall be followed. If a Government vehicle is not available, then the Contractor shall provide privately owned vehicle (POV) as stated in Part 4 of the PWS. The Contractor shall not use POV’s for the transportation of clients served within the PWS. If a Government vehicle is not available, then the contractor will not transport clients."

Will the Government please confirm that Government‐ furnished vehicles will be consistently available for required travel?

Language removed from PWS

65 RFP

Solicitation Section Addendum to 52.212‐1: Instructions to Offerors‐ Commercial Products and Commercial Services, Past Performance Questionnaire(s), (a) (Pg. 30) states: "For each reference provided, the Offeror shall complete and submit Part I of Attachment #1: Past Performance Questionnaire."

Will the Government consider allowing submission of CPARs in lieu of Past Performance Questionnaires for the past performance references? Requirement remains unchanged

66 RFP

Solicitation Section Addendum to 52.212‐1: Instructions to Offerors

Commercial Products and Commercial Services, 8. (Pg. 27) states: "Interested offerors shall submit their proposals and other information in three

(3) separate sections in electronic format as follows: i. Part I ‐ Signed offer (with acknowledgement of receipt of all solicitation amendments).

Four (4) separate sections are listed. Will the Government please clarify as to whether Offerors are required to submit their proposals and other information in three or four separate sections?

Four sections will be required to be submitted

67 PWS Section 1.3 Scope

(Pg. 2) of the Performance Work Statement states "The project manager shall coordinate and collaborate with installation points of contact (POCs) and serve as support to the IMCOM‐Europe G‐9 staff related to Domestic Abuse Victim Advocacy (DAVA) and EPC coordination for Soldiers and their Family members." Section 1.10.1 Contract Service Manager (Pg. 9) of the Performance Work Statement states "The Contractor shall provide a Contract Service Manager...who shall be responsible for the performance of the work to include acting as supervisors of contracted Victim Advocates under this contract...The Contract Service Manager...shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract."

Will the Government please clarify as to whether the "project manager" mentioned in Section 1.3 and the "Contract Service Manager" mentioned in 1.10.1 are one and the same?

The positions are the same, however, PWS was amended to change all references to a contractor provided "Program Manager" to "Contract Service Manager" to avoid confusion with any term refering to a Government Program Manager.

68 PWS Section 1.26.6 Personally Identifiable Information (PII) (Pg. 14) of the Performance Work Statement states: "The Contractor shall provide signed ACS Employee/Contractor Confidentiality Agreements to the Government prior to commencement of work under the contract." We respectfully request that the Government provide a copy of the ACS Employee/Contractor

Confidentiality Agreement to Offerors.

Agreements will be provided to successful awardee only, prior to commence of work under the contract.

69 PWS Section 3.1 Facilities (Pg. 22) The Contractor shall investigate and submit a formal report of shortage, loss, damage, destruction, or excessive consumption of Government Furnished Property (GFP) to the KO, and COR/ACOR within two (2) workdays of occurrence/discovery.

Will the Government consider revising this verbiage to: "The Contractor shall submit an initial notification for loss, damage, destruction and theft (loss) within approximately two (2) workdays (not to exceed 72 hours) of occurrence/discovery"?

Yes, PWS revised to reflect 72 hours.

70 RFP

Solicitation Section Addendum to Evaluation‐ Commercial Product and Commercial Services, FAR 52.212‐2 Evaluation

Commercial Products and Commercial Services‐ Addendum, 4. Evaluation Criteria, Factor 3‐ Price (Pg. 36) states: "Note 1: The Government will NOT evaluate the realism of offered prices."

Will the Government reconsider including price realism as part of its price evaluation?

No, price evaluation criteria remains unchanged.

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71 RFP

Solicitation Section Addendum to 52.212‐1: Instructions to Offerors‐

Commercial Products and Commercial Services, Part III: FACTOR 2 ‐ Past Performance, (2) Past Performance Reference Narrative (Pg. 29) states:

"For relevancy consideration, the offeror may request the Government to consider the aggregate value of multiple recent contracts performed by the same entity within a 12‐month time period." Solicitation Section Addendum to 52.212‐1: Instructions to Offerors‐ Commercial Products and Commercial Services, FACTOR 2‐ Past Performance, ii‐ Relevancy, 2. (Pg. 35) states: "Contracts with an annual value less than the aforementioned value ($800,000.00) are not relevant and will not be considered. However, the Government may consider the aggregate annual value of multiple contracts performed by the same entity during similar time periods to determine whether the $800,000.00 threshold has been met."

It is our experience that a contractor must have experience managing a single contract of this magnitude and geographic separation. We respectfully recommend that the Government removes language regarding an "aggregate value determination" from the Solicitation.

requirement remains unchanged.

72 RFP

The Contract Terms and Conditions Required To Implement Statutes or Executive Orders

Commercial Products and Commercial Services, FAR Clauses Incorporated by Full Text (Pg. 16) section of the Solicitation includes FAR clause 52.222‐ 42 "Statement of Equivalent Rates for Federal Hires (May 2014)"

We respectfully request that the Government provide the fill‐in information for FAR 52.222‐42 for the Victim Advocacy positions.

SCA is not applicable, clause is incorporated in clause not 52.212‐5 and is not checked.

73 PWS Section 5.1.1 (Pg. 24) The Contractor shall revise existing Standard Operating Procedures (SOPs), also known as the Site Management Manual (SMM), as required to incorporate changes in policies, laws, and/or regulations or implement process effectiveness and/or efficiencies that would improve quality of care and continuity of service for clients.

We respectfully request that the Government makes the "existing Standard Operating Procedures (SOPs)" available to all Offerors for pricing purposes.

The SOPs closely follow AR 608‐18, Family Advocacy Program. The SOP mostly defines the roles and responsibilities of availbles local community resources such as if a local high school is in the area, who is the POC what are they responsible for; or available of the closest MP station. Each installation FAP has a Joint SOP that is updated by the FAPM annually ‐ not available

74 PWS Technical Exhibit B‐ Deliverables Schedule (Pg. 38)

"The name of the Program Coordinator and an Alternate Program Coordinator, who shall act for the Contractor when the Program Coordinator is absent, along with a Resume for each of these individuals, shall be provided in writing to the Contracting Officer no later than five (5) days after contract award." Section 1.10.1 Contract Service Manager (Pg. 9) of the Performance Work Statement states "The Contractor shall provide a Contract Service Manager, to include an alternate, who shall be responsible for the performance of the work to include acting as supervisors of contracted Victim Advocates under this contract. The Contract Service Manager and Alternate Contract Service Manager shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract."

Will the Government please clarify as to whether the "Program Coordinator" and "Alternate Program Coordinator" referenced in Technical Exhibit B and the "Contract Service Manager" and "Alternate" referenced in Section 1.10.1 are one and the same?

The positions are the same, however, PWS was amended to change all references to a contractor provided "Program Manager" to "Contract Service Manager" to avoid confusion with any term refering to a Government Program Manager.

75 PWS

Performance Work Statement, Part 2‐ Definitions & Acronyms (Pg. 20)

The definition of a "Program Coordinator": "The Contractor’s program coordinator of victim support services for domestic abuse and Families in crisis within the designated region, coordinating and overseeing local implementation and execution of the Victim Advocacy Program and EPC placement coordination and awareness/training. Responsible for conducting periodic reviews and analysis of program operation, training, and developing and implementing back up/contingency plans to ensure service delivery during times when positions are vacant." Section 1.10.1 Contract Service Manager (Pg. 9) of the Performance Work Statement states "The Contractor shall provide a Contract Service Manager...who shall be responsible for the performance of the work to include acting as supervisors of contracted Victim Advocates under this contract...The Contract Service Manager...shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract."

Will the Government please clarify as to whether the "Program Coordinator" described in Part 2‐ Definitions & Acronyms and the Contract Service Manager mentioned in 1.10.1 are all one and the same?

The positions are the same, however, PWS was amended to change all references to a contractor provided "Program Coordinator" to "Contract Service Manager" to avoid confusion with any term refering to a Government Program Manager.

76 PWS Part 2‐ Definitions & Acronyms (Pg. 20)

The definition of a "Program Coordinator": "The Contractor’s program coordinator of victim support services for domestic abuse and Families in crisis within the designated region, coordinating and overseeing local implementation and execution of the Victim Advocacy Program and EPC placement coordination and awareness/training. Responsible for conducting periodic reviews and analysis of program operation, training, and developing and implementing back up/contingency plans to ensure service delivery during times when positions are vacant." Section 1.10.1 Contract Service Manager (Pg. 9) of the Performance Work Statement states "The Contractor shall provide a Contract Service Manager...who shall be responsible for the performance of the work to include acting as supervisors of contracted Victim Advocates under this contract...The Contract Service Manager...shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract."

If the "Program Coordinator" described in Part 2‐ Definitions & Acronyms and the "Contract Service Manager" mentioned in 1.10.1 are one and the same, will the Government please confirm the preferred position title that Offerors should use to refer to this role in their responses?

The positions are the same, however, PWS was amended to change all references to a contractor provided "Program Coordinator" to "Contract Service Manager" to avoid confusion with any term refering to a Government Program Manager.

77 PWS Attachment 2‐ Places of Performance (Pg. 44) "Minimum Staffing Levels of Contractor Victim Advocates per Location".

Will the Government please clarify as to whether the "minimum staffing levels" included in Attachment 2 reflect the current staffing level requirements?

No, the current staffing is different than the one being solicited as it the current staffing uses an estimation rather than a minimum staffing level.

The current minimum staffing levels are reflected in current staffing levels in Attachment 2 & 6 in the PWS

78 PWS Part 2‐ Definitions & Acronyms (Pg. 20) Definition of a "Victim Advocate/Trainer": "Duties commensurate with VA position to include oversight and coordination of work and maintenance of workload for VAs, i.e. time sheets, reports, customer service evaluations and providing back‐up to installations to ensure service delivery. Provid training within thirty (30) days of approved training schedule/materials. Training must be approved by the region FAP manager."

Will the Government please clarify as to whether the "Victim Advocate/Trainer" described in Part 2 Definitions & Acronyms is a required position?

Victim Trainer is not a required position, that definition has been deleted from PWS.

79 PWS Part 2‐ Definitions & Acronyms (Pg. 20) Definition of a "Victim Advocate/Trainer": "Duties commensurate with VA position to include oversight and coordination of work and maintenance of workload for VAs, i.e. time sheets, reports, customer service evaluations and providing back‐up to installations to ensure service delivery. Provid training within thirty (30) days of approved training schedule/materials. Training must be approved by the region FAP manager."

If the "Victim Advocate/Trainer" described in Part 2‐ Definitions & Acronyms is a required position, will the Government please provide specific education/specialized work experience requirements associated with this position?

VA Trainer is not a required position and has been removed from the PWS.

80 PWS Part 2‐ Definitions & Acronyms (Pg. 20) Definition of a "Victim Advocate/Trainer": "Duties commensurate with VA position to include oversight and coordination of work and maintenance of workload for VAs, i.e. time sheets, reports, customer service evaluations and providing back‐up to installations to ensure service delivery. Provid training within thirty (30) days of approved training schedule/materials. Training must be approved by the region FAP manager."

If the "Victim Advocate/Trainer" described in Part 2‐ Definitions & Acronyms is a required position, will the Government please clarify as to whether this position is considered key?

VA Trainer is not a required position and has been removed from the PWS.

81 PWS Attachment 2‐ Places of Performance (Pg. 44)

Minimum Staffing Levels of Contractor Victim Advocates per Location and notes one (1) "PSB‐CY Trainer" to be located at IMCOM‐E Headquarters‐ Wiesbaden. Performance Work Statement, Attachment 6‐ Minimum Staffing Level for VAP (Pg. 49) notes one (1) "Victim Advocate Trainer".

Performance Work Statement, Part 2‐ Definitions & Acronyms (Pg. 20) includes the definition of a "Victim Advocate/Trainer": "Duties commensurate with VA position to include oversight and coordination of work and maintenance of workload for VAs, i.e. time sheets, reports, customer service evaluations and providing back‐up to installations to ensure service delivery. Provide training within thirty (30) days of approved training schedule/materials. Training must be approved by the region FAP manager."

Will the Government please clarify as to whether the "PSB‐CY Trainer" noted in Attachment 2, the "Victim Advocate Trainer" noted in Attachment 6, and the "Victim Advocate/Trainer" described in Part 2‐ Definitions & Acronyms are all one and the same?

The terms "PSB‐CY Trainer" and "Victim Advocate/Trainer" have been deleted from the PWS.

82 PWS Attachment 2‐ Places of Performance (Pg. 44)

"Minimum Staffing Levels of Contractor Victim Advocates per Location" and notes one (1) "PSB‐CY Trainer" to be located at IMCOM‐E Headquarters‐ Wiesbaden. Performance Work Statement, Attachment 6‐ Minimum Staffing Level for VAP (Pg. 49) notes one (1) "Victim Advocate Trainer". Performance Work Statement, Part 2‐ Definitions & Acronyms (Pg. 20) includes the definition of a "Victim Advocate/Trainer": "Duties commensurate with VA position to include oversight and coordination of work and maintenance of workload for VAs, i.e. time sheets, reports, customer service evaluations and providing back‐up to installations to ensure service delivery. Provide training within thirty (30) days of approved training schedule/materials. Training must be approved by the region FAP manager.

If the "PSB‐CY Trainer" noted in Attachment 2, the "Victim Advocate/Trainer" described in Part 2‐ Definitions & Acronyms, and the "Victim Advocate Trainer" noted in Attachment 6 are all one and the same, will the Government please confirm the preferred position title that Offerors should use to refer to this role in their responses?

The terms "PSB‐CY Trainer" and "Victim Advocate/Trainer" have been deleted from the PWS.

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83 PWS Part 2‐ Definitions & Acronyms (Pg. 20) Definition of a "Victim Advocate/Trainer": "Duties commensurate with VA position to include oversight and coordination of work and maintenance of workload for VAs, i.e. time sheets, reports, customer service evaluations and providing back‐up to installations to ensure service delivery. Provid training within thirty (30) days of approved training schedule/materials. Training must be approved by the region FAP manager."

If the "Victim Advocate/Trainer" described in Part 2‐ Definitions & Acronyms is a required position, will the Government please include the "Victim Advocate/Trainer's" duty location in Attachment 2‐ Places of Performance?

The terms "PSB‐CY Trainer" and "Victim Advocate/Trainer" have been deleted from the PWS.

84 PWS Section 1.1.2

Locations Receiving Victim Advocacy Services (Pg. 1) "The Contractor shall provide qualified Victim Advocacy (VA) personnel for the United State Army IMCOM G‐9 FMWR Programs in support of Army Community Service (ACS) Centers outside the Continental United States (OCONUS) listed in Attachment 2." However, Performance Work Statement, Attachment 6‐ Minimum Staffing Level for VAP (Pg. 49) notes one (1) "Victim Advocate (Stateside) in support of IMCOM‐E".

Will the Government please confirm that one (1) Victim Advocate is required stateside?

No Victim Advocate is required stateside, PWS was revised to delete any mention of stateside Victim advocate.

85 PWS Attachment 6 Minimum Staffing Level for VAP (Pg. 49) notes one (1) "Victim Advocate (Stateside) in support of IMCOM‐E". Section 1.2‐ Background of the Performance Work Statement (Pg. 1) notes: "The Army EPC program is used at Fort Knox and at OCONUS installations."

If there is to be one (1) Victim Advocate located stateside as noted in Attachment 6, will the Government please clarify as to whether this Victim Advocate is to be located at Fort Knox or some other location?

No Victim Advocate is required stateside, PWS was revised to delete any mention of stateside Victim advocate.

86 PWS Attachment 2

Places of Performance (Pg.