USAFE AAS V PWS 14 Jul 2022.docx

FA564122R0005

Attachment 1, USAFE A&AS V PWS, 10 May 2022 Appendix D – Reference List

PERFORMANCE WORK STATEMENT

for

United States Air Forces in Europe (USAFE)

Advisory and Assistance Services

(A&AS) V

FA564122R0004

14 Jul 22

Document Change Record

Table of Contents

PERFORMANCE WORK STATEMENT (PWS)

ADVISORY AND ASSISTANCE SERVICES (A&AS) V

DESCRIPTION OF SERVICES

General.

This contract is for Advisory and Assistance Services (A&AS) support. The requirements will fluctuate across all work locations based on changes in mission and available resources. The authorized primary using activities include, but are not limited to, Headquarters United States Air Forces in Europe- Air Forces Africa (HQ USAFE-AFAFRICA (U-A)), U-A bases, U-A geographically separated units, U.S. European Command (EUCOM), US Africa Command (AFRICOM), U.S. Army in Europe (USAREUR), and tenant activities located on any USAFE base or USAREUR post.

Mission.

U-A, headquartered at Ramstein Air Base, Germany, is a major command (MAJCOM) of the United States Air Force (USAF). It is also the air component for two Department of Defense (DoD) unified combatant commands -- EUCOM, which serves the U.S. component of the North Atlantic Treaty Organization (NATO), and AFRICOM, which oversees security cooperation programs that assist African nations in building their own security capacity. The Commander of U-A is responsible for delivering full-spectrum options to the Combatant Commander; leading and supporting Joint, Coalition, NATO, and Warfighting Headquarters operations; and promoting regional stability through focused theater engagement. As part of this mission, U-A trains and equips USAF units pledged to NATO and maintains combat-ready wings based from Great Britain to Turkey. U-A plans, conducts, controls, coordinates, and supports air and space operations in Europe and parts of Asia and Africa to achieve U.S. national and NATO objectives. The command's inventory of aircraft is ready to perform close air support, air interdiction, air defense, in-flight refueling, long-range transport, and support of maritime operations.

USAREUR trains and leads Army Forces in support of EUCOM and Headquarters, Department of the Army by training and preparing full spectrum capable forces for global employment, strengthening alliances and building partner capacity and capability, providing Army Service Component Command support, and continually seeking to improve the readiness and quality of life of the soldiers, Army families, and civilian workforce.

EUCOM’s mission is to conduct military operations, international military engagement, and interagency partnering to enhance transatlantic security and defend the United States forward. EUCOM is comprised of components from all of America’s military services who provide ready forces to provide regional security, support to NATO missions and exercises, and train partner nations’ militaries.

AFRICOM protects and defends the national security interests of the United States by strengthening the defense capabilities of African states and regional organizations and, when directed, conducts military operations, in order to deter and defeat transnational threats and to provide a security environment conducive to good governance and development.

Scope.

The U-A A&AS V contract shall provide technical and analytical services to support and improve policy development, decision making, management, administration, and system operations within the primary users’ areas of responsibility. A&AS support shall fall into one of the following categories: 1) Management, Operational, and Professional Services; 2) Studies, Analyses, and Evaluations; 3) Engineering and Technical Services; and 4) Administrative Support (see paragraph 3.1). Outputs shall take the form of information, advice, alternatives, analyses, evaluations, recommendations, training, and day-to-day personnel support needed to complement the Government’s technical expertise to include, but not limited to:

Soliciting opinions of program sponsors, management and technical personnel, support organizations, and outside agencies on HQ U-A and combatant command (COCOM);

Advising on requirements generation to include functional and performance requirements, incorporating architecture and operational requirements into design, requirements flow-down, and trade studies;

Participating in meetings, in-progress reviews, and integrated concept and product teams, working groups and provide briefings;

Supporting planning, programming, tracking, and financial execution; and

Providing information management to include office automation, records management/automation, scheduling functions, and meeting and conference support.

GENERAL INFORMATION

Terms and Definitions.

The following terms and definitions are applicable to the PWS:

764 Enterprise Sourcing Squadron (764 ESS). The AFICC 764 ESS located at Ramstein AB, Germany, is responsible for management and oversight of this USAFE A&AS V Indefinite Delivery-Indefinite Quantity (IDIQ) Contract.

764 ESS Program Manager (PM). The PM provides program management and oversight of the IDIQ. The PM ensures Contracting Officer’s Representatives (COR) are trained before performing any COR duties and supports the COR’s performance assessment activities. Additionally, the PM will also review the Contractor’s performance at periodic points in time.

764 ESS Contracting Officer (CO). The CO is the only Government representative legally authorized to enter into a contract, direct the Contractor, administer/change contracted terms or conditions, or terminate the program/contract. The CO will appoint CORs for each Task Order ordered off of the USAFE A&AS V IDIQ.

Contracting Officer Representative (COR). The COR is the Government representative appointed by the CO responsible for monitoring, evaluating, and reporting Contractor performance. The COR will coordinate efforts with the Mission Partner, the Contractor, and the 764 ESS.

Mission Partner. The Mission Partner is the unit or organization requiring services. Task Order may also use the terms requiring activity, requiring agency, or mission partner.

Contractor’s Program Manager/Task Order Lead. The Contractor shall provide a Program Manager/Task Order lead for each Task Order awarded off the USAFE A&AS V IDIQ. The PM/Task Order Lead shall serve as the focal point between the 764 ESS, COR, Mission Partner, and the company’s management regarding all matters related to the Task Order. PM/Task Order Lead shall ensure full compliance with the terms and conditions of the contract and has the primary responsibility for overall performance.

Contractor’s On-Site Lead. The Contractor shall provide an on-site lead, at each identified support location in the Task Orders. The on-site lead shall serve as the focal point to work with the assigned COR. The on-site lead shall have detailed knowledge of the IDIQ PWS and the daily activities associated Task Order PWS.

Personal Services. Personal services contract means a contract that, by its express terms or as administered, makes the contractor personnel appear to be, in effect, Government employees. An employer-employee relationship under a service contract occurs when, as a result of (i) the contract’s terms or (ii) the manner of its administration during performance, contractor personnel are subject to the relatively continuous supervision and control of a Government officer or employee.

Non-Personal Services. Non-personal services contract means a contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

Non-Personal Services.

A&AS V is a non-personal services contractThe Government shall neither supervise Contractor employees nor control the method by which the Contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual Contractor employees. It shall be the responsibility of the Contractor to manage its employees and to guard against any actions that are of the nature of personal services, or give the perception of personal services. If the Contractor believes that any Government contractual requirements constitute, or are perceived to constitute personal services, it shall be the Contractor's responsibility to notify the CO immediately.

Inherently Governmental Functions.

The Contractor shall not perform any Inherently Governmental Functions as defined by Federal Acquisition Regulation (FAR) Subpart 7.5. All program/unit decisions shall be the sole responsibility of the Government. The Contractor shall not counsel, mentor, make judgements, and/or discretionary decisions, or perform activities related to supervision of Government personnel. If the Contractor believes that any Government contractual requirements constitute or are perceived to constitute inherently Governmental functions, the Contractor shall notify the CO immediately. The Government is solely responsible for determining the functions that constitute Inherently Governmental Functions.

Ethics.

The Contractor shall be highly visible as a result of providing assistance to the Government. The Contractor shall present an unblemished appearance with respect to ethics, discretion, and protection of information. The Contractor shall follow the guidelines for U-A related to electronic mail listed in Air Force Manual (AFMAN) 33-152, User Responsibilities and Guidance for Information Systems, and Internet use as described in Air Force Instruction (AFI) 17-100, Air Force Information Technology (IT) Service Management, and AFI 33-129, Transmission of Information via the Internet.

Data Rights.

The Government shall retain unlimited rights to all data and deliverables developed at the Government’s expense. The Contractor shall, at any time, and per the Government’s request, make available for Government review any records, documents, and associated papers and the Contractor shall deliver the aforementioned documents IAW IDIQ Contract Data Requirements List (CDRLs) and those CDRLs established for each Task Order.

On/Off Ramps

On-Ramp Procedures.

The Government reserves the right to reopen competition at any time during the term of the IDIQ contract. The USAF intends to review the need for additional Contractors at the 12-24 month point in the contract ordering period. If the Government requires additional Contractors prior to that time, the Government may execute on-ramp procedures earlier in the ordering period. When an on-ramp is used, the Government will advertise the reopening of the competition on beta.sam.gov, and awardees shall meet the criteria established in the initial A&AS V solicitation. The evaluation and selection of awardees for any on-ramp will replicate or very closely resemble the evaluation and award criteria used for the A&AS V initial contract award. Any new awardees will compete with any existing or remaining Contractors for all Task Orders in the appropriate competition pool. Any additions due to on-ramps will not impact the IDIQ ceiling; and the ordering period for new awardees will not exceed the overall maximum term of the original IDIQ contract, including options (i.e., will not extend past the dates established at initial award). The Government will not consider unsolicited requests for addition to the contract.

Off-Ramp Procedures.

The off-ramp process determines the guidelines by which the Government may exercise its right to remove a Contractor from the pool of IDIQ contract awardees. The Government, in its sole discretion, reserves the right to off-ramp a Contractor by way of a no-cost settlement agreement based on one or more of the reasons listed:

Delay in staffing applicable personnel at start of a Task Order;

Failure to maintain and provide required data requested by the Contracting Officer or required to be submitted in CDRLs;

Repeated non-submission of proposals in response to Fair Opportunity Proposal Requests;

Inability of prime Contractor or subcontractor to ensure their employees are maintaining required certifications;

Consistently poor Task Order performance as evidenced by Mission Partner feedback to the IDIQ Contracting Officer;

Failure to provide responsive Mission Partner service; or In order to reduce the awardee pool to streamline administration and avoid overwhelming the administrative efforts of the Contracting Office.

By submitting a proposal under the original solicitation for this requirement, the Contractor agrees (i.e., under a bilateral agreement) to be bound by these off-ramping procedures. As such, the Contractor agrees that a no-cost settlement agreement will not result in a Termination for Default or Termination for Convenience of the Government with costs.

Ordering.

Pursuant to the Fair Opportunity Ordering Procedures listed in FAR part 16.505 Ordering, the Government will issue Task Orders to the Contractor based on the requirements of the authorized users of this contract. Specific requirements will identify the types of services, the level of expertise, the place, the period of performance, the reporting requirements, the deliverables, the applicable standards, the inspection/acceptance criteria, and any special requirements. Unless otherwise specified in the Task Order PWS, the Contractor shall provide services in accordance with the IDIQ PWS.

Decentralized Ordering.

The A&AS V contract allows for decentralized ordering, meaning any contracting office that has obtained permission from the 764 ESS CO may award, administer, and close out decentralized Task Orders. Decentralized ordering authority is granted to U-A, EUCOM, AFRICOM, and USAREUR. Authority may be granted to other U.S. Government agencies on a non-interference basis in accordance with contract ceiling requirements and approval by the 764 ESS CO.

Deliverables.

The Contractor shall submit all deliverables as specified by the IDIQ and each Task Order in accordance with the PWS and Exhibit A, CDRLs. The Government may add deliverables at the Task Order level as applicable.

Table 1

CDRLS

A&AS V PERFORMANCE REQUIREMENTS

Management, Operational, and Professional Support Services.

The Contractor shall perform management, operational, and professional activities to support functional areas described in the A&AS V Job Descriptions (Appendix B). As identified in individual Task Orders, the Contractor shall assist in the development, execution, and implementation of plans, programs, procedures, policy, and doctrine, and provide documentation for the following mission areas to include, but not limited to:

1.1.1. Testing

1.1.2. Logistics support

1.1.3. Effectiveness measurement

1.1.4. Acquisition requirements

1.1.5. Program Management

1.1.6. Intelligence

1.1.7. Financial management

1.1.8. Operational management planning and execution

1.1.9. Maintenance management and planning

1.1.10. Development and revision of system architectures

1.1.11. Integration management and planning

1.1.12. Capabilities and requirements management and planning

1.1.13. Strategic planning and policy

1.1.14. Joint Operations Planning

1.1.15. Transitional planning

1.1.16. Training and education

1.1.17. Data collection and analysis

1.1.18. Ground, flight, and weapons safety

1.1.19. Information resource management

1.1.20. Systems configuration management

1.1.21. Security management

1.1.22. System sustainment

1.1.23. Software development, evaluation, and support

1.1.24. System decommissioning and disposal

1.1.25. Exercises, experiments, and war-games

1.1.26. Force development

1.1.27. Information operations support

1.1.28. Command Center operations support

1.1.29. Meteorology and oceanographic operations support

1.1.30. Joint experimentation

1.1.31. Transformation

1.1.32. Advance concept technology demonstrations

1.1.33. Battle lab

1.1.34. Costing

1.1.35. Theater security cooperation

1.1.36. Religious Support

Studies, Analyses, and Evaluations.

The Contractor shall perform studies, analyses, and evaluation activities to support functional areas described in the A&AS V Job Descriptions (Appendix B). These services require organized, analytical assessments and evaluations of complex issues to improve developments, decision-making, management, or administration of processes. As identified in individual Task Orders, the Contractor shall support a variety of studies, analyses, evaluations, and possess skills such as, but not limited to:

1.1.37. Provide recommendations on emerging technologies and their applications to enhance mission performance.

1.1.38. Provide recommendations to command staff agencies and subordinate units to strengthen combat capabilities.

1.1.39. Provide third party evaluations to enhance Government understanding or develop alternate positions and/or solutions to various issues andproblems.

1.1.40. Conduct studies, analyses, evaluations, military utility assessments, and investment optimization in support of, but not limited to, the following areas:

1.1.40.1. Systems modernization, integration, analysis and sustainment

1.1.40.2. Organizational roles and responsibilities

1.1.40.3. Mission capability

1.1.40.4. Force strategy

1.1.40.5. Force structure options

1.1.40.6. Current/future operations plans

1.1.40.7. Communications operations and maintenance

1.1.40.8. Communications systems

1.1.40.9. Requirements/capability analysis and assessment

1.1.40.10. System sustainment/life cycle support

1.1.40.11. Emerging technologies

1.1.40.12. Intelligence trends and scenarios

1.1.40.13. Cost analysis

1.1.40.14. Environmental issues

1.1.40.15. Risk assessments

1.1.40.16. Cost estimating

1.1.40.17. Facility space utilization and reconfiguration

1.1.40.18. Program and capabilities gap analysis

1.1.40.19. Concept experimentation

1.1.40.20. Force requirements

1.1.40.21. Strategic concept development

1.1.40.22. Environmental systems/information

1.1.40.23. Religious Support

1.1.40.24. Modeling and simulation

1.1.40.25. Information operations/information superiority/information assurance

1.1.40.26. Enterprise architecture processes

1.1.40.27. National, DoD, and joint force policy, strategy, and concept development

1.1.40.28. Campaign Analysis

Engineering and Technical Services.

The Contractor shall perform engineering and technical services to support functional areas described in the A&AS V Job Descriptions (Appendix B). These services take the form of technical advice, assistance, and training. As identified in individual Task Orders, the Contractor shall apply scientific methods and engineering disciplines, as well as possess the following engineering and technical competencies to support a variety of engineering and technical services such as, but not limited to:

1.1.41. Assist with the integration of new technologies and upgrades into current and future systems

1.1.42. Review and make recommendations on proposed engineering changes

1.1.43. Conduct specialized training in the following areas:

1.1.43.1. Planning and execution of joint operations

1.1.43.2. Operations and maintenance of modernized or new systems

1.1.43.3. Force mobilization/deployment processes and operations

1.1.43.4. New policies and their effects on current procedures and modes of operation

1.1.43.5. Standards, architectures, integration, and operations policy for fielded/future systems

1.1.43.6. Requirements and acquisition management policy and processes support and training/management services

1.1.44. Support life-cycle management activities on fielded, new, or developmental systems

1.1.45. Assist with requirements and capabilities analysis and definition, including maintenance and updates

1.1.46. Review of configuration management

1.1.47. Review of DoD framework operational architecture

1.1.48. Review of interoperability of fielded/future systems

1.1.49. Review of information operations/information superiority/information assurance

1.1.50. Assist with the analysis and definition of communications system management and allocation of resources

1.1.51. Assist with the analysis and definition of joint doctrine, tactics, techniques and procedures

1.1.52. Assess design/technical reviews in order to make recommendations to the Government

1.1.53. Review data, identify trends, and make recommendations based on data analysis

1.1.54. Support failure analysis and mishap investigation activities to identify cause and propose corrective action

1.1.55. Perform or review risk assessments for safety hazards or program risk to support decision-making

1.1.56. Review requirements analysis, design, acquisition, prototype, development, and test software for additional functionality

1.1.57. Assist with verification, validation, and accreditation of data and models/modeling and simulation tools

1.1.58. Assist with Advanced Concept Technology Demonstration (ACTD) analysis and evaluation

1.1.59. Assist with spectrum management analysis and evaluation

1.1.60. Support, plan and conduct modeling, simulation, and analyses in these areas:

1.1.60.1. Critical thinking

1.1.60.2. Formulation of analytical approaches

1.1.60.3. Model development, training, and technical support

1.1.61. Support and/or provide analysis/recommendations of system testing activities to include:

1.1.61.1. Systems acceptance testing

1.1.61.2. Operational and developmental tests and evaluation

1.1.61.3. Testing of new or modernized software applications

1.1.62. Conduct database engineering, design, development, integration and management

1.1.63. Provide on-site maintenance of operating systems, and peripherals to include installation and upgrading

1.1.64. Provide computer network/information system support to include system administration, configuration changes, network anomalies, network restoration and Mission Partner support

1.1.65. Provide Communications Security (COMSEC)/Transmission Security TRANSEC systems, integration and management support

1.1.66. Perform computer aided drafting and design

Administrative Services.

The Contractor shall provide administrative services in order to support the routine operations of the Mission Partner’s organization. As identified in individual Task Orders, the Contractor shall assist with regular activities related to the general management of a unit such as, but not limited to :

1.1.67. Routine Information Technology Services

1.1.68. Provide office automation

1.1.69. Provide records management and automation

1.1.70. Provide scheduling functions

1.1.71. Provide meeting and conference support

1.1.72. Unit Program Coordination

1.1.73. Commander Program Support

Performance Level Descriptions.

The Contractor shall provide personnel to support the Government in accordance with the following functional skill levels as outlined below or as specified by the Task Order.

Junior (I) Has the knowledge and ability to perform tasks related to the technical/professional discipline they are performing. Can complete work independently, and/or monitored by senior employees, to ensure compliance with proper procedures.

Minimum Recommended Education and Experience:

BA/BS, 4 years of experience in the respective technical/professional discipline

OR, 8 years of directly related experience with proper certifications as described in the respective Task Order Job Descriptions.

Journeyman (II) Has the knowledge, experience, and demonstrated ability to perform tasks related to the technical/professional discipline they are performing. Has the ability to work independently and apply the proper procedures and processes related to their area of expertise. Shall also have the ability to problem solve and troubleshoot various situations and develop successful outcomes within established program/project guidelines.

Minimum Recommended Education and Experience:

BA/BS, 10 years of experience in the respective technical/professional discipline being performed, 3 years of which must be in the DoD

OR, 15 years of directly related experience with proper certifications as described in the respective Task Order Job Descriptions, 5 years of which must be in the DoD.

Senior (III) Possesses the advanced knowledge, experience, and recognized ability to be considered an expert in their technical/professional field. Possesses the ability to perform tasks and oversee the efforts of junior and mid-level personnel within the technical/professional discipline. Will demonstrate advanced knowledge of their technical/professional discipline as well as possess a comprehensive understanding and ability to apply associated standards, procedures, and practices in their area of expertise.

Minimum Recommended Education and Experience:

Advanced Degree (MA/MS) and 12 years of experience in the respective technical/professional discipline being performed, 5 years of which must be in the DoD

OR, BA/BS degree, and 15 years of experience in the respective technical/professional discipline being performed, 5 years of which must be in the DoD

OR, 20 years of directly related experience with proper certifications as described in the respective Task Order Job Descriptions, 8 years of which must be in the DoD.

Subject Matter Expert (SME) Subject Matter Expert skill levels and qualifications will be determined at the Task Order level, on an as needed basis.

Contract Management

Quality of Support/Service.

The Contractor shall provide the necessary resources and infrastructure to manage, perform, and administer the contract. The Contractor shall provide fully qualified personnel in accordance with (IAW) the Task Order requirements, with the required security clearances, and with certifications at the start of Task Order performance. The Contractor shall match personnel skills to the work or task with a minimum of under/over employment of resources. The Contractor shall ensure the labor categories as defined in the Labor Categories document (Appendix B), labor rates, and man-hours utilized in the performance of each Task Order issued hereunder will be the minimum necessary to accomplish the tasks. The Contractor shall maintain fully qualified/cleared personnel throughout Task Order performance.

The Contractor shall provide for employees during designated Government non-work days or other periods where Government offices are closed due to weather or security conditions. The Contractor shall make necessary travel arrangements for employees. The Contractor shall provide necessary infrastructure to support all contract tasks. The Contractor shall provide administrative support to employees in a timely fashion (time keeping, leave processing, pay, emergency needs, etc.).

The Contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of the resources assigned to the requirement. The Contractor shall maintain continuity between the support operations at the place of performance for each resulting Task Order and the Contractor's corporate offices.

Contractor Key Personnel.

The Contractor shall establish processes and assign a Program Manager (PM) and an On-Site Lead, to administer all A&AS V requirements. The Contractor’s PM shall be the single focal point for all A&AS Contractor and Government correspondence. The PM shall provide clear and consistent written and verbal response to the Government within 12 business hours of Government-initiated communication (e.g., return phone calls, emails, etc.). The Contractor shall assign work efforts and maintain proper and accurate time keeping records of personnel assigned to work on the requirement.

The Contractor’s PM will be fully trained by the contractor and proficient in the DOCPER process. Thorough knowledge of the DOCPER process is crucial and integral to expedite approval of those personnel selected to fill requirements within each Task Order PWS ordered off this IDIQ.

Contract Schedule.

The Contractor shall respond to Government requests for contractual actions in a timely fashion. The Contractor shall adhere to all schedule timelines, milestones, delivery schedules, and administrative requirements that contribute to, or effect schedule variance, to include scheduled on-time delivery of reports, data products, billing invoices, staffing of personnel, and action items.

Monthly Status Report.

The Contractor shall provide a Monthly Status Report (CDRL A005) to the COR, PM, and CO. The Contractor shall include any changes to affiliations on a monthly basis.

Quarterly Meeting.

The PM shall coordinate a quarterly meeting with the Government team; the Government may request additional meetings. The CO, PM, or other Government designated representative will provide performance feedback as needed to the Contractor through written or verbal communication. The Contractor shall provide to the Government, an agenda, minutes, and any briefing materials IAW Contract Data Requirements List (CDRL) A001, A002, and A006.

Transition Planning.

IDIQ Contract Phase-In.

The primary purpose of the phase in period is to allow for the host nation Government and DOCPER review and approval of the IDIQ contract and individual employees after award of basic IDIQ contract. While the timeline for approval will depend on the host nation, the IDIQ contract phase in period shall not exceed 120 calendar days.

Task Order Phase-In.

Unless otherwise specified in the Task Order, the Contractor shall not exceed 90 calendar days to prepare and become fully operational to assume complete contract responsibility after award of each Task Order. This is the Task Order Phase-In period. The Contractor shall accomplish such tasks as hiring and training personnel, completing all tasks required to support the COR in gaining Task Order and employee approval through DOCPER, becoming familiar with work sites, meeting with Government staff members, and transitioning with outgoing Contractor during the Phase-In period.

Within five (5) business days of Task Order Award the Contractor shall submit a transition plan (CDRL A010) to be approved by the Government. The Contractor’s transition plan shall become an attachment to the Task Order. The Contractor shall accomplish all transition milestones established in each Task Order PWS. Transition milestones include, but are not limited to: hiring of personnel, preparing security clearance documentation, providing prompt and correct inputs to the COR to facilitate the DOCPER approval process and issuance of identification badges/Common Access Cards, preparing personnel qualification documentation, providing initial host base training, briefing requirements for Contractor personnel, and supporting any contract Kick-off meetings.

The Contractor shall utilize the phase-in period to fill all required labor categories in each Task Order by the first day of performance of the Task Order (i.e., first day of performance after the agreed to transition period). Throughout performance of the Task Order, the Contractor shall maintain continuous fill of positions. Failure to maintain continuous fill will result in lower ratings IAW the Services Summary (Para 5.3, Table 2).

Ramp-Up Period.

If the Phase-In period is likely to be insufficient, the Contractor may be authorized a ramp-up period if outlined in the Task Order. The ramp-up period and labor category fill rates at each increment of the ramp-up period shall be negotiated and agreed to between the Contractor and the Government on a Task Order basis, and shall be outlined in the Task Order PWS.

Phase-Out.

This paragraph applies to both the IDIQ Phase-Out period and Task Order Phase-Out period. Throughout the Phase-Out period, it is essential that the Contractor minimize interruptions and/or delays that would impact the mission. The Contractor shall identify risks and implement risk mitigation plans to minimize disruption during the Phase-Out period. The Contractor shall outline the specific steps they will take to prevent disruption to the Mission Partner at the end of IDIQ and Task Order contract performance, to include the transfer of on-going work to the incoming Contractor.

Post-Award Conference.

The Contractor shall host a post-award conference following the award of the IDIQ contract. The Contractor shall coordinate the date, location, and agenda of the conference with the Government.

Kick-Off Meeting.

The Contractor shall attend the kick-off meeting for each Task Order issued on this IDIQ with the administering organization CO and PM, the designated COR(s), and Mission Partner representatives. The Government PM or COR will coordinate and confirm the date, time, and location of the kick-off meeting.

Management of Personnel

Training.

The Government may require Contractors to attend mandatory training to be qualified to work on Task Orders under this contract. Government-required training must be pre-approved by the CO and will be paid on a cost-reimbursable basis, to include travel and per diem costs if travel outside of the commuting area is required. The Government may provide a funded amount per Task Order for the estimated number of personnel and course/conference registration information. The training shall be scheduled to ensure mission disruption is at a minimum, which may require alternate work schedules. Contractor employees shall attend all Government required training for in-processing and shall maintain annual training requirements. Any further Government required training, qualifications, and certifications shall be identified at the Task Order level. Standard Government provided training shall include, but is not limited to, continued job proficiency training, organizational conflict of interest training, information assurance, anti-terrorism, computer and telecommunication equipment, individual readiness training, force protection and operational security (OPSEC) training. The Government will not reimburse the contractor for any training that is above and beyond normal qualification and standard required training listed above.

If a Contractor employee is provided training and the Contractor employee does not remain on task for a 1-year period following the training, the Contractor shall reimburse the Government one hundred percent of the training and travel expenses for any training required and paid for by the Government unless the position is filled with a Contractor employee who has already received equivalent training. This reimbursement to the Government shall not apply to training for any Contractor employee whose departure is due to Government directed downsizing of the requirement, non-execution of an option year, or Task Orders with a duration of less than one year.

Contractor Identification.

All A&AS Contractor personnel shall be required to wear identification badges to distinguish them from Government employees (e.g., corporate identification badges, Government-issued identification that reflects Contractor status, etc.). Contractor employees and authorized subcontractors must display their badges above the waist to allow for easy identification. Contractor employees shall wear badges at all times when co-located on a Government installation, or when on temporary duty (TDY) working with other Government personnel. Subcontractor employees’ identification badges shall identify their respective prime Contractor.

When conversing with Government personnel during business meetings, over the telephone, or via electronic mail, Contractor personnel shall identify themselves as such to avoid any perception that they may be Government employees and to avoid being inadvertently included in conversations that should only include Government personnel. Electronic mail signature blocks and business cards shall identify Contractor/company affiliation. Documents or reports produced by Contractors shall be suitably marked as Contractor products or Contractor participation appropriately disclosed.

The Contractor shall identify Contractor personnel occupying co-located space in a Government facility such as offices, separate rooms, or cubicles with Contractor supplied signs, name plates or other identification, showing that these are work areas for Contractor or subcontractor personnel.

Conduct of Personnel and Appearance.

The CO or designated Government representative may require the Contractor to remove from the job site any Contractor employee working under this contract found to be or suspected to be guilty of misconduct, of a security violation, or of being under the influence of alcohol, drugs, or other incapacitating agent. The Installation Commander has the authority to bar individuals from the installation. Such removal from the job site or dismissal from the premises shall not relieve the Contractor of the responsibility to continue providing the services required under any Task Order. The CO will provide the Contractor with a written explanation to support any request to remove an employee.

Contractor employees shall practice high standards of personal hygiene and maintain a clean, neat appearance while on duty. The Government may issue uniforms to the Contractor if required for specific work (e.g., in contingency areas of operations).

The Contractor will include a provision in employment agreements to provide for disciplinary action, or discharge for cause, of the employee for any abuse of privileges authorized to herein. The US Government retains the right to withdraw privileges as a result of Contractor employee abuse of such privileges at no additional cost to the US Government. This provision in no way will prohibit disciplinary action or legal prosecution by either the US Government or the host country Government. An Installation Commander may deny services or privileges to any or all Contractor employees on an individual basis.

Personnel Replacement.

Once a Contractor knows that an employee is leaving and will no longer support a task, the Contractor shall provide written documentation to the CO and COR within three (3) business days of the employee advising the Contractor of his/her intent to leave. This written notification shall include the date and time the position will be vacant, anticipated replacement date, and what actions the Contractor will take to ensure continued task completion. When vacancies occur, the Contractor shall provide qualified replacement within 60 calendar days of the vacancy. Task Orders may require shorter replacement time frames. Task Orders may also implement penalties in addition to the Lapse Rate, described below in paragraph 4.3.3, for vacancies that exceed the specified replacement time frames. The Contractor shall ensure that any personnel replacements meet or exceed the established minimum qualifications and security clearance of the position.

Lapse Rate.

The Government shall apply a lapse rate calculation to each monthly invoice when Contractor personnel vacancies result in a failure by the Contractor to meet the service requirements of the PWS. The lapse rate is based on Contractor performance under each TO, and is measured as a percentage. The lapse rate shall reflect the percentage of services not performed in the given billing period. This would include circumstances in which non-contractor personnel (e.g., military or Government civilian personnel) are required to complete tasks identified in the Task Order (TO). The lapse rate would not apply in situations where Contractor is able to reallocate Contractor personnel resources to cover for vacancies. The Contractor shall request and receive the COR’s approval of the calculation used prior to the Contractor submitting the invoice in Wide Area Work Flow (WAWF), and the Contractor shall include the following language in the WAWF invoice description to document the reduction in labor price: “Monthly payment is reduced due to Contractor deficiency in meeting service requirements caused by [Labor Category] vacancy from [d – dd mm yy], e.g., Functional Analyst vacancy from 1-10 Mar 22. Services will be inspected by the Government IAW the inspection clause and reductions in invoiced charges will reflect deficiencies in performance of services.

Termination/Transfer of Employees.

Upon termination or transfer of any employee who is granted logistic support, the Contractor shall ensure that action is taken simultaneous with the termination of employment to ensure that said employee ceases to have access to the services granted under logistic support. The Contractor shall ensure that identification passes, including Common Access Cards (CAC), or other documents pertinent to or peculiar to the contract or privileges there under are turned over to the issuing office upon termination or transfer of any employee. The Contractor shall require a written receipt of such return and shall immediately forward a copy to the Contracting Officer.

Location.

Each Task Order will identify the place of performance. Unless otherwise specified in the Task Orders, the primary place of performance will be Government facilities outside the continental United States (OCONUS), at USAFE, AFAFRICA, AFRICOM, or USAREUR locations. If outlined in the Task Order PWS, performance may take place within the continental United States (CONUS) at the Contractor’s facility. If performance is required at other worldwide Government locations on a temporary basis, travel costs will be included in a separate Cost Reimbursable CLIN at the Task Order level.

Hours of Work.

The Government standard work hours under this contract are Monday through Friday, except US Federal Holidays. Workers typically work eight (8) hours per day, 40 hours per week. If flextime is available, the Task Order will identify the parameters of the flextime. Core hours of work are from 0900 to 1500 daily, unless otherwise specified at the Task Order level. The Government expects all personnel to be available during core hours, whether in person or at a designated telework location, if approved by the COR. The Task Order will specify if Contractor personnel are required to work outside the core hours. The Contractor shall propose the hours required to support the extended work hours in their Task Order proposal.

Contractor personnel may be required to participate in exercises (approximately two per year). The extent of participation may include role-playing or reacting to exercise injects based on the situation or exercise objectives.

The Government may interrupt or delay Contractor employees' work due to safety or security drills, exercises participation, special events, training events, or actual emergencies. Contractor employees shall participate in all safety and security training or drills conducted onsite during regular work hours.

The existence of emergency situations, contingency operations, special events, exercise participation, severe weather or any other similar circumstance may require Contractor employees to operate on a modified work schedule (>8 hours per day and/or 40 hours per week), including weekends and US Federal Holidays IAW terms and conditions of Task Order. If outlined in the Task Order, Contractor employees may be required to work extended or curtailed hours, depending on events and conditions.

The U.S. Government observes the following holidays:

New Year's Day Birthday of Martin Luther King, Jr.

Washington’s Birthday Memorial Day Juneteenth National Independence Day Independence Day Labor Day Columbus Day Veterans Day Thanksgiving Day Christmas Day

Business Relations.

The Contractor shall successfully integrate and coordinate all activity needed to execute each Task Order including, but not limited to: 1) the timeliness, completeness, and quality of problem identification, 2) corrective action plans, 3) proposal submittals, 4) timely identification of issues in controversy, 5) effective/responsive management of subcontractors, 6) Mission Partner satisfaction, and 7) professional and ethical behavior of Contractor management of personnel.

Performance Reviews.

The Contractor shall participate in Performance Reviews with the Government at the discretion of the PM or CO. The Performance Review shall, at a minimum, address pertinent contract issues to date, task objectives for the next reporting period, changes in personnel assigned to each requirement/task, and planned versus actual labor hours/dollars expended (monthly and cumulative). The Performance Review shall additionally address any issues, problem areas, and items that require Government action. The Contractor shall provide an agenda, minutes, and any briefing materials for the meeting IAW CDRLs A001, A002, and A006 to the CO, COR and PM.

Management Reviews.

The Contractor shall conduct annual PMRs with the CO, PM, COR, and Mission Partner Representatives prior to the exercise of any Task Order options. The MFT, and the Contractor will mutually agree to the agenda, date, and location of the PMR. The Review shall include Government requested information and shall include, but is not limited to: contract management reporting, cost review of the overall TO, projected changes in task manpower and redistribution based on Mission Partner organization needs, manpower and recruiting summary, security issues, contractual action items and any special interest items requested by the Government or provided at the Contractor’s initiative. The Contractor shall provide the PMR agenda, minutes and briefing slides IAW CDRLs A001, A002, and A006 to the CO, COR and PM.

Subcontractor Management.

The Contractor shall be responsible for any subcontract management necessary to integrate work performed on this requirement and shall be responsible and accountable for subcontractor performance on this contract. The prime Contractor will manage work distribution to ensure there are no Organizational Conflict of Interest (OCI) considerations. The Contractor may only add subcontractors to their team after notification to and approval by the CO. Cross teaming may or may not be permitted at the Task Order level.

For services performed in Germany, the Contractor shall abide by applicable German law and the Supplementary Agreement to the NATO Status of Forces Agreement with respect to subcontractors. The use of subcontractor is unrestricted under Article 73, but the Contractor must inform the COR, who will update ECOPS with information regarding their use.