U.S. Bank Response stacked.pdf

The U.S. Bank Voyager Fleet Program

PRESENTED TO

State of Nebraska Matthew Hansen Connie Heinrichs

SUBMITTED BY

Mark Hess Relationship Manager

October 18, 2023

RFP # 6819 Z1

Optimize Your Fleet Program for Today and Tomorrow

Dear Matt and Connie, We appreciate the opportunity to participate in the RFP process for a fleet solution for the State of Nebraska. The enclosed proposal addresses your request for a comprehensive fleet card payment solution that enhances compliance and controls, reduces costs and delivers the service your operations demand. As the pioneer of the original fleet card program more than 25 years ago, the U.S. Bank Voyager® Fleet Program has a history of innovation and an ongoing commitment to investing in the future. Add to that the consultative expertise and personalized service U.S. Bank is known for, and you have an insightful, easy-to-manage program that provides the control and the flexibility you need.

U.S. Bank acknowledges the receipt of Addenda 1 and 2 and confirm that their contents have been incorporated into our proposal.

The State of Nebraska and U.S. Bank have enjoyed a long-standing relationship that not only includes the Voyager Fleet Card program, but also services such as ACH/ePayment, prepaid cards, purchasing cards and merchant processing.

U.S. Bank also has a large presence throughout Nebraska with over 411 employees located in 34 locations. These employees bring outstanding products and services to the citizens of Nebraska, and they also serve on local boards and volunteer throughout their communities. U.S. Bank supports many different organizations throughout the State of Nebraska by providing grants and other forms of financial support through our local U.S. Bank Foundation Board.

At U.S. Bank, we understand the unique realities and missions of public sector clients. We are the largest issuer of cards to public sector entities as we fuel global clients across federal, state, local and nonprofit organizations. The Voyager Fleet Program also offers one of the most widely accepted cards in the industry, supporting some of the largest fleet management programs in the nation. Most importantly, our deep expertise is readily available to you to help improve and evolve your program.

The Voyager Fleet Program makes it easy for your cardholders to remain in compliance with fleet and fueling purchase rules and regulations. Your program managers have the controls they need for proper accounting. With our data integration and analytics capabilities, you always have robust, easily customized reporting right at your fingertips.

We are excited for the opportunity to help you take your fleet program into the future. As the fleets of tomorrow grow and evolve, U.S. Bank Voyager is here to help you make the most of it. Let’s continue the conversation.

Looking forward together, Mark Hess

Mark Hess Assistant Vice President U.S. Bank Corporate Payment Systems

State of Nebraska

Page i

Table of Contents Why choose the U.S. Bank Voyager Fleet Program

PROJECT DESCRIPTION AND SCOPE OF WORK

A. PROPOSAL SUBMISSION

FORM A.1.a Mandatory Project Requirements

FORM A.1.b Project Requirements

FORM A.2 Baseline Functional Requirements 6819 Z1

Request for proposal for contractual services form

Exhibits

1. U.S. Bank Voyager Agreement

2. Current State of Nebraska Card Design

3. Fleet Data Elements

4. U.S Bancorp 2022 Annual Report

5. Sample Reports_PROPRIETARY INFORMATION

6. Sample Implementation Plan_PROPRIETARY INFORMATION

Disclosures U.S. Bank appreciates the opportunity to review the Request for Proposal (RFP) for State of Nebraska’s fleet program. We have included a copy of the Voyager Fleet Agreement as Proposal Exhibit 1 for your review and consideration. Please note that the Agreement offers the following benefits:

It is specifically tailored for the financial services and solutions offered in this proposal.

It contains terms and conditions designed to promote compliance with federal and state laws and regulations such as the

USA PATRIOT Act, FCRA, BSA/AML, etc.

It provides U.S. Bank with the ability to offer more favorable economic incentives due to efficiencies gained in the contracting process and the administration of the program.

If the RFP results in a contract award to U.S. Bank, we propose that the Voyager Fleet Agreement govern this relationship.

Accordingly, please note that we do not agree to be bound by any of the terms and conditions contained in the RFP unless and until such terms are incorporated into a final written agreement between the parties. This proposal represents the basis for a proposed business relationship and is not a contract for services. Pricing features herein are valid until December 24, 2023, and will be valid upon signing, or rebate start date, whichever is later. All pricing elements, including incentives, are subject to final credit approval by U.S. Bank, and are subject to change if credit is conditional upon collateral pledge, pre-payment or guarantor.

U.S. Bank National Association

Exhibit 5 – Sample Reports

Exhibit 6 – Sample Implementation Plans

Redacted

Why choose the U.S. Bank Voyager Fleet Program The U.S. Bank Voyager Fleet Program delivers on all the core needs the State has outlined for your program:

Beyond the program basics, the State should choose U.S. Bank Voyager as your fleet program partner for three distinct reasons:

The U.S. Bank Voyager Fleet Program combines low-cost retail, private site providers, bulk fuel purchasing and negotiated discounts to maximize your savings. Drivers can use the Voyager mobile app to identify the best-priced locations within a specific radius to maximize cost- and time-efficiencies. At the same time, built-in controls help ensure your fleet purchases comply with the appropriate regulations automatically. No matter how complex the rules governing your program, the Voyager Fleet Program makes it easy to implement and enforce.

U.S. Bank Fleet Commander® Online, our proprietary program management tool, simplifies program management and provides robust reporting through a single, web-based dashboard. The Voyager Fleet Program gives you a clear view of where money is spent on your fleet. With easy access to insights, you can establish data-driven goals designed to improve your fleet efficiency and program performance, and with the ability to customize reporting, you have the tools you need to ensure compliance.

With the Voyager Fleet Program, you have a team and a program that deepen your expertise with decades of public sector experience. We understand complex public sector accounting requirements and know how to maximize integrations and take advantage of our configurable hierarchy to ensure the automation and transparency your program requires. We have spent years working with public sector clients to address the unique needs of their organizations for optimal results and are happy to make that expertise available to your agency.

Price-optimized and compliance-driven

Unmatched public sector fleet experience

With the Voyager Fleet Program, you can count on payments technology leadership and dedicated customer service to help you make the most of your program. The Voyager mobile app and the ease of our application programming interface functionality for integration with your various systems are just the beginning of what is next in fleet. As electric vehicles (EVs) become more popular, our Voyager Mastercard is accepted at ChargePoint, the largest EV charging network in the United States. Our Voyager Mastercard also has the advantage of Mastercard’s diverse, global acceptance. From cardless, vehicle-based payments to the first VIN-based maintenance payments program in the industry, U.S. Bank innovations are driving what is next in fleet.

Add to that an experienced public sector support team always available to help, and you have a recipe for fleet success. Whether you need to react quickly during a natural disaster or want to tap into program expertise to make the most of your efforts, your U.S. Bank team is your frontline resource.

Dedicated service and forward-thinking fleet technology

By sharing storm tracking data with the Voyager Fleet Program, a state government agency enables real-time, geographically appropriate adjustments to card limits to support the needs of emergency response and cleanup while enabling proactive fraud prevention.

PROJECT DESCRIPTION AND SCOPE OF

WORK

The bidder should provide the following information in response to this Request for Proposal.

PROJECT OVERVIEW

The Nebraska State Treasurer (State Treasurer’s Office) is requesting proposals for Fleet Fuel Card Services on behalf of State agencies, governmental entities and political subdivisions that wish to participate under the State’s contract.

The State of Nebraska (State) makes no representation that any State agency, municipality, county, or other governmental subdivision will choose to engage these services as the result of this RFP. The combined bidding of all services to the State eliminates the need for additional procurements by individual State agencies. It will be the responsibility of the contractor to contract the cities, counties, and other governmental subdivisions regarding the potential to participate under this contract.

The Fleet Fuel Card Services program will be used to purchase fuel and vehicle related services. As of December 2022, State agencies have approximately 8600 fuel cards and the University has approximately 1200 cards. Currently, there are approximately 2500 cards issued to cities, counties, schools, and community colleges using this contract. Exhibit’s 1, 3, 5 and 7 show the transaction history for State Agencies and Exhibit’s 2, 4, 6 and 8 show the cities, counties or political subdivisions using the contract.

These exhibits show the total transaction dollars, the rebate based on volume, the file turn rebate, along with the total rebate for each agency or entity under the current contract. These represent a historical count and are not a guarantee of future transaction volumes but are provided to benefit the bidders in developing their proposal.

Understood.

PROJECT ENVIRONMENT

The Nebraska Department of Transportation shall administer the fleet card program on behalf of the State agencies. The University of Nebraska Fleet Management will be the point of contact for all University fleet fuel cards.

Understood.

A. PROJECT REQUIREMENTS

The awarded bidder will be responsible for:

Development, testing and implementation;

Issuing cards, using unique card numbers;

Electronic data file transfer.

B. BUSINESS REQUIREMENTS

Each bidder is responsible to research Nebraska Revised Statutes for their legal responsibilities when doing business with the State. Reference to certain State statues and the Nebraska Constitution are provided in the RFP but are not all inclusive to the legal requirements of the selected contractor.

a. Neb. Rev. Stat.§ 73-506(1) – The State cannot pay for deliverables not received

Neb. Rev. Stat.§ 73-506(2) – Service contracts with unspecified or unlimited duration

Nebraska State Constitution, Article XIII, §3 – Prohibits indemnification and limitations of liability.

U.S. Bank will be responsible for the above requirements.

C.SCOPE OF WORK

1. BASIC REQUIREMENTS

a. Each card must be printed with the account number, vehicle or equipment identification number, name of agency, and Nebraska tax exempt number.

The embossing options for the Voyager Fleet cards are:

The first line can be embossed with 4 to 6 numeric digits: “Vehicle No. 123456”.

The second line can be embossed up to 25 characters with the account name.

The third line can be embossed up to 17 characters total.

Please refer to Proposal Exhibit 2, Current State of Nebraska Card Design. U.S. Bank will continue to offer this customized Voyager card at no additional cost. Changing the custom graphic and hot stamp logos may require an additional cost. Should the State choose the Voyager Master Card a custom card design may not be available.

b. Card must be assigned to vehicles, not to a driver.

A card may be assigned to a vehicle that is used by one or more drivers. If the card is assigned to a vehicle:

The vehicle ID can be embossed on the card.

The PIN can be the driver ID or a unique number for that card:

• If the PIN is a driver ID, it is checked against a list of valid driver IDs.

• If the PIN is a unique number for that card, it is checked against the specific information set up for that card (not available for Voyager Mastercard).

• PINs and IDs must be four to six numeric digits.

Any driver can fuel the vehicle.

All vehicle cards can be established in the database for reporting purposes.

c. The State of Nebraska and the University of Nebraska are exempt from all State and Federal sales and excise taxes. The University of Nebraska is exempt from sales tax in NE, FL, IL, KS, MA, MO, ND, and TX. Vendors are to omit these taxes from the billing/invoice.

As your current Voyager Fleet card, U.S. Bank bills all tax-exempt accounts for purchases made on the Voyager Fleet card less any applicable fuel/sales tax exemptions, allowed by law, to which they are entitled, and to which the vendors are capable of processing. Complete reporting of exempted taxes will be provided to the State of Nebraska and to the oil company that allows the exemption.

All clients who are exempt from federal fuel taxes will receive their gas tax exemptions either through the U.S. Bank billing or through a refund claim process. At local, independently owned retail locations that are unable to handle the federal gas tax, U.S. Bank will calculate and accumulate the tax data. Once the criteria set by the IRS are met, U.S. Bank will complete an IRS 8849 refund claim and forward it to the client. The customer will sign the refund claim and forward it to the IRS for the refund to be processed.

On January 1, 2006, U.S. Bank began exempting federal excise taxes as a registered Ultimate Vendor on all sales of gasoline, diesel, E 85, kerosene, aviation gas, and aviation grade kerosene. U.S. Bank handles all (100%) federal excise taxes through a proprietary exemption handling process that strips all taxes at the time of transaction posting.

As a registered Ultimate Vendor, U.S. Bank will settle with the merchant whenever a State of Nebraska entity uses a U.S. Bank card to acquire fuel. When the Voyager Fleet Card is used at an oil company vendor, the transaction resides in the vendor’s point of sale device until the vendor processes its daily batch file upload into the oil company/processor’s mainframe.

The oil company/processor will then submit settlement files to U.S. Bank. During the settlement process, U.S. Bank will purchase the fuel transaction at a price that includes the federal excise tax. U.S. Bank will then run all transactions through a tax exemption handling routine that strips all applicable taxes and will post the transactions to the State of Nebraska less any federal excise taxes. Lastly, U.S. Bank, as the Ultimate Vendor, will then file a claim with the IRS to receive a refund of any federal excise taxes exempted.

U.S. Bank has developed and maintains its own proprietary tax exemption handling process—a process that is used to great effect by many state and Federal Governmental entities today.

U.S. Bank also possesses the industry’s best level III data capture. The combination of these two features allows U.S. Bank to offer the State of Nebraska a real time, sophisticated tax exemption handling process. Transactions are handled live in the U.S. Bank system as they are received;

not later, or via a third party as is the case with other fleet card providers. Furthermore, because U.S. Bank captures complete level III data, more taxes are handled with greater accuracy and the State of Nebraska does not lose valuable tax exemption dollars due to inaccurate or missing level III data.

If the State selects Voyager Mastercard for its future fleet card program, please note that U.S. Bank is not able to omit sales and excise taxes. However, U.S Bank can provide reporting on such charges to the State is able to apply for a refund of applicable sales and excise taxes from each merchant.

d. The vendor must pay for any necessary software updates for:

i. Batch file processing;

ii. Driver authorization;

iii. Uploading fuel conversion codes, and;

iv. Uploading card authorization to GASBOY systems.

U.S. Bank will be responsible for any internal updates on our systems.

Rather than paying for external software updates, U.S. Bank is offering a competitive rebate pricing structure based on the volume and timeliness of repayment of the Voyager fleet card program.

e. Card must be capable of privatizing (for internal transaction processing).

U.S. Bank has standard inventory files that can be used to create a positive or negative file of the cards, drivers and vehicles that are allowed access at private terminals. As your current provider, U.S. Bank will continue to work with the State of Nebraska to use the inventory file or work to come up with a custom solution to meet the needs of fueling at private terminals.

f. Program should be in place by April 1, 2024.

As your current provider there will be no need to implement a new program, saving the State of Nebraska the time and cost of implementation.

g. Soft rubber/neoprene card hold key rings should be provided at no cost.

Yes, U.S. Bank has waived the cost of card hold key rings.

h. New or replacement cards must be free and include free shipping and tracking information when cards are shipped.

Replacement cards can also be conveniently ordered online. Additional options include telephone (by authorized personnel only), written request (fax or email) and electronic file. Replacement cards can be ordered the day the card is requested and can be mailed the next business day.

Cards sent via USPS must allow five to seven business days for delivery. If the State would prefer that all cards be sent via overnight delivery as a regular course of business, we will comply and bill the State accordingly ($20.00 overnight fee per shipment of up to 100 cards).

i. Replacement cards will be issued within five (5) business days.

Replacement cards can also be conveniently ordered online. Additional options include telephone (by authorized personnel only), written request (fax or email) and electronic file. Replacement cards can be ordered the day the card is requested and can be mailed the next business day.

Cards sent via USPS must allow five to seven business days for delivery. If the State would prefer that all cards be sent via overnight delivery as a regular course of business, we will comply and bill the State accordingly ($20.00 overnight fee per shipment of up to 100 cards).

j. Administrators of the programs can unlock cards as well as the contractor.

Yes, this functionality is available to Administrators through the Voyager portal using the Override Authorization Limits feature or by calling customer service 24/7.

k. Historical information must be stored for three (3) years after the contract expires.

Yes, this functionality is available through the Voyager portal. Users can access 24 to 36 months of data. At the end of each year, we move the oldest 12 months of data offline. Data is stored offline for an additional 48 months (84 months total) and is available upon request.

l. Initial cards must be issued by program administrators.

For the initial roll out, you can submit a hardcopy list or data file that provides all PIN and vehicle information. After processing the list or file, we will confirm account setup with the State. Upon approval, we will emboss and mail all cards to the designated card addresses.

We can process all your cards at once. The advantages of Automated Card Issuance are:

Complete implementation from the outset Significantly quicker program implementation Automated file processing eliminates potential set-up errors

m. The contractor must ensure privacy and security for all data in their environment .

We offer our proprietary program management and reporting system, the Voyager portal, which resides in a multi-tiered, multi-server environment with built-in redundancies. We host all our servers and manage our system firewalls. We use the latest firewalls with encryption to protect the application, the business logic and delivery mechanisms of the Voyager portal and your data.

All internet connections and sensitive internal connections are also encrypted.

User access Each Voyager portal user ID is associated with authorization and authentication information that dictates which accounts a user can access and which tasks a user can perform within the system, which authorizes access exclusively to the data and functionality allowed by the profile associated with that user ID. This structure allows the State to allow each employee access only to the information and functionality necessary to perform his or her job duties.

System security and intrusion monitoring We have deployed both network-based and host-based intrusion detection systems to ensure the safety of our networks. These systems passively monitor our internal network and ensure that perimeter firewalls and defenses function properly. Continuously monitoring our systems allows us to identify and respond to vulnerabilities, unauthorized internal activity and unauthorized external traffic. We have engaged a third-party service to monitor and manage our intrusion detection systems. We also have a staff of intrusion detection experts on call 24/7, ready to investigate any incidents reported to us by our trusted vendor.

Incident response policies We have extensive incident response procedures to follow when suspicious activity occurs. The Voyager portal runs on U.S. Bank internal servers. Because we own, host and support these servers, we can temporarily halt the application or disable external access to the application to address a security issue. The Office of the Comptroller of the Currency (OCC) and TruSecure regularly review these procedures to ensure that we meet and exceed security best practices. We will work with you to establish incident response procedures and notification policies regarding your program.

Anti-virus and malware protection Our Information Security Services (ISS) takes a multi-faceted approach to anti-virus protection.

Our security team researches new viruses and vulnerabilities, and proactively protects our systems against potential attacks. ISS uses a specialized software suite to manage security patches, ensuring our systems have the latest critical protection. This software also analyzes the latest threats and provides industry risk severity ratings.

n. Toll free customer service available 24x7, 365 days per year.

Yes, the U.S. Bank Fleet Card Customer Service Representatives are available to personally assist the State of Nebraska with any account issues toll-free, 24/7.

o. Level III data capture capabilities and reporting, as listed on Exhibit 7.

U.S. Bank Voyager does not enter into a card acceptance agreement with a merchant unless they are able to provide Level III data. Furthermore, we have worked closely with oil companies and independent merchant processors to continue to enhance the merchants’ ability to provide Level III data.

Please refer to Proposal Exhibit 3, Fleet Data Elements for a list of data elements that can be captured and tied to a single transaction within our system.

U.S. Bank Voyager Mastercard gains the Level III data, as stated above, for all transactions occurring on the Voyager network. Mastercard network merchants are not mandated to provide this level of detail. the State should expect more than 90% of fuel transactions to contain Level III data; we receive less than 50% of Level III data for non-fuel and foreign transactions.

Tying cards to vehicles and prompting for driver IDs is a U.S. Bank-recommended best practice.

Using the Level III data provided on all U.S. Bank Voyager transactions, you will be able to consistently tie drivers to vehicle transactions. This practice will significantly decrease employee abuse and fraud.

We currently provide the only fleet card that allows for customization on a card-by-card basis.

Cards, within the same account, can be tied to drivers and vehicles, can be designated as Fuel Only or Fuel and Other and can prompt for vehicle IDs, driver IDs and PINs. Most competing fleet card programs set parameter restrictions solely at the account level, meaning that every card on the account must be set to the exact same specifications.

A Voyager Fleet Card and Voyager Mastercard can be prompted for a driver ID number utilizing the following features:

Driver ID numbers that are not card-specific. The U.S. Bank account will store a series of authorized driver ID numbers. Any active driver ID can be used to authorize any active card on that account.

Our system will capture and tie vehicle information and driver ID data on the same transaction. This capability will provide you with the vehicle and driver information you need to make informed decisions. In addition, by tying vehicle information to driver IDs on each transaction, you benefit from increased card security and better accountability of driver behavior.

You will see all driver and vehicle tied transactions online with 100% Level III data capture on Voyager network transactions. Voyager's fleet management and reporting tools can assist your fleet oversight process. We will work closely with you to create, save and schedule customized exception reports that can then be used by your fleet program administrators for reconciliation and fraud identification purposes.

p. Redundant systems.

The underlying mainframe system is closely monitored and supported by the largest, most secure technical team and environment in the fleet card industry. The technical systems support and development team includes more than 100 individuals dedicated to the upkeep and maintenance of the system’s platforms. As a result, our performance metrics yield a 100% uptime on our transaction and authorizations processing platform because of the sophisticated systems architecture and redundancy models we use.

Our Voyager portal averages a 99.5% availability uptime. Please note that the internet team has a scheduled maintenance window on Sundays from 2 a.m. to 7 a.m. CT that is not included in the uptime average.

Voyager offers the State the industry-leading Voyager fleet management system, which provides a secure and redundant data environment.

The Voyager System (includes Voyager portal website) has triple-redundancy features for all mainframe and internet systems and ensure that backups for all your master file records and databases will constantly be available. Mainframe data used by Voyager has SAN Disk mirroring across multiple U.S. Bank data centers. Web server data are backed up daily at scheduled intervals, across all three redundancy systems with incremental data logs throughout the day.

2. STATE OF NEBRASKA PROGRAM

a. Ordering new or replacement cards will be restricted to the Fuel and Credit Card Systems

Manager and their staff at the Nebraska Department of Transportation.

Yes, per the State’s requirements, the ordering or new or replacement cards can be restricted to certain personnel. As your current provider, U.S. Bank will continue to work with you to meet your requirements.

b. State ID number will be a five (5) digit number.

Yes, PIN, driver ID or vehicle ID may be any four to six digit numeric entry.

c. Contractor must be willing to stagger the deployment of cards, as the State has many expiration dates.

Yes, Voyager Fleet Card accounts have a standard four-year expiration period, however the flexibility of our system allows for a variety of options. As your current provider, U.S. Bank has this current methodology in place and will continue to work with the State to maintain your requirements for custom expiration dates.

d. Custom cards must be provided.

Logo cards A logo card consists of the standard card design and a one-color imprint that is applied to the card at time of embossing. This design requires three weeks to produce and a one-time set-up fee of $350 per design.

Logo cards are available on the Voyager black card where we will add your logo to the top left portion of the card. For the vertical card style, the logo will be placed in the center right of the card. Logos are only available in white.

Customized card design Should you wish to add your own company logo to the card plastic, the one color “stamp” is applied during embossing in the upper right or left of the member identification area. Customized cards require a minimum order of 1,000 cards and new custom card designs cost $5,000. The process generally takes 14 to 16 weeks for card design and production.

All custom card requests produced and issued by U.S. Bank will be constructed of laminated PVC that meets the applicable ISO/IEC specifications. Specialized printing is available (e.g., foil, metallic, pearl).

Below is the current custom card design for the State. We will continue to provide this custom card design at no additional cost to the State for Voyager cards.

U.S. Bank Voyager Mastercard design options

Standard design The primary advantage of choosing this design is that your cards can be produced and issued quickly. There are no additional design charges for the standard card design. We will provide the State with the standard card at no cost.

Logo cards A logo card consists of the Standard Card design and a one color imprint that is applied to the card at time of embossing. This design requires three weeks to produce and a one-time set-up fee of $350 per design. We will add your logo in the right portion of the card. Logos are only available in white.

Customized card design For the fully custom card, as we do for you today with your own company logo to the card plastic, the one color “stamp” is applied during embossing on the right of the card. Customized cards require a minimum order of 1,000 cards and new custom card designs cost $5,000. The process generally takes 14 to 16 weeks for card design and production.

All custom card requests produced and issued by U.S. Bank will be constructed of laminated PVC that meets the applicable ISO/IEC specifications. Specialized printing is available (e.g., foil, metallic, pearl).

e. State agency drivers are allowed up to five (5) transactions per day, State refueling sites are not included.

Yes, U.S. Bank can administer a transaction limit for all State of Nebraska drivers. This restricts the number of transactions allowed within the specified time. It may be set by day, week, month or billing cycle.

f. State invoices will be received no later than Wednesday for the prior week transactions, received electronically and paid within 10 business days after the file has been received.

Yes, the State of Nebraska is currently setup for weekly billing on Mondays. The invoice is available on the following Tuesday. In addition to the weekly electronic billing file, the State may access the monthly Voyager statement in the portal following the billing cycle close on the first of each month.

3. UNIVERSITY OF NEBRASKA PROGRAM

a. Ordering new or replacement cards will be restricted to the Fleet Management Director and Fleet

Management Administrative Staff.

Per the University of Nebraska’s requirements, the ordering of new or replacement cards can be restricted to certain personnel. As your current provider, we already have this in place. U.S. Bank will continue to work with you to ensure ordering new or replacement cards will remain restricted to personnel designated by you.

b. University ID number will be a six (6) digit number.

Yes, PIN, driver ID or vehicle ID may be any four-to-six-digit numeric entry.

c. Noncustom plastic will be provided.

Voyager Fleet card design options

Standard design The primary advantage of choosing this design is that your cards can be produced and issued quickly. There are no additional design charges for the standard card design. We will provide the State with the standard black or vertical card at no cost with the embossing features shown in the image below:

Embossing The embossing options for the Voyager Fleet cards are:

The first line can be embossed with 4 to 6 numeric digits: “Vehicle No. 123456”.

The second line can be embossed up to 25 characters with the account name.

The third line can be embossed up to 17 characters total.

U.S. Bank will provide the State of Nebraska with the standard blue U.S. Bank card at no cost with the embossing features listed below:

The first line can be embossed with 4 to 6 numeric digits: “Vehicle No. 123456”.

The second line can be embossed up to 25 characters with the account name.

The third line can be embossed up to 17 characters total.

d. Contractor must be willing to provide the University with one expiration date on all cards.

Yes, Voyager Fleet Card accounts have a standard four-year expiration period, however the flexibility of our system allows for a variety of options. As your current provider, we already have these requirements in place. U.S. Bank will continue consult with the State of Nebraska to understand and maintain your requirements for custom expiration dates.

e. University drivers are allowed up to three (3) transactions a day.

Yes, U.S. Bank can administer a transaction limit for all University of Nebraska drivers. This restricts the number of transactions allowed within the specified time period. May be set by day, week, month or billing cycle.

f. University invoices will be received weekly and sent electronically.

Yes, we will continue the same process of providing a weekly invoice via an electronic file. In addition to the weekly electronic billing file, the University may access the monthly Voyager statement in the portal following the billing cycle close on the 1st of each month.

D.FUNCTIONAL REQUIREMENTS

Bidders must address the functional requirements in Attachment A, Forms A.2 – A.4

Please refer to our responses in A.2 – A.4.

E. PROPOSED RESOLUTION

The State expects the awarded bidder to meet or exceed the levels of services currently provided.

Additional details on current service levels and expectations provided in Attachment A. The contractor will work with the State and University staff to research and correct problems in a timely and professional manner throughout the entire contract.

Yes, U.S. Bank will continue to strive to meet and exceed the required level of service. Your Relationship Manager, Mark Hess, will have ultimate ownership for the relationship throughout the life of the program.

Mark will work closely with individuals from all areas of U.S. Bank Corporate Payment Systems and will resolve most program issues, as well as provide direction during program implementation to facilitate the success of the program through continued consultation. Mark will take the initiative to fully understand your objectives and develop and monitor mutually determined account performance goals. Throughout the term of the agreement, Mark will conduct optimization and enhancement projects that focus on program expansion and the adoption of industry-wide best practices. He will also deliver account performance reviews, program updates and product enhancements.

F. PERFORM IMPLEMENTATION

Bidder must provide a detailed description of the implementation process, including a detailed test plan and a sample implementation timeline giving estimated lengths of time. Awarded bidder will be responsible to fully cooperate with current Contractor, State, and University during all phases of the implementation/transition.

By selecting U.S. Bank as your fleet card provider, the State will mitigate risk and take advantage of significant time and cost savings by eliminating the need for card reissuance. Since you are a current client of U.S. Bank, many entities within the State are already implemented on the Voyager® Fleet Card program. Because you can continue to use your current custom designed Voyager cards, you will save yourself the time and cost of a new card issuance, integration and implementation for those entities.

If a new implementation is needed for any entities not already on the program, a U.S. Bank Implementation Project Manager will be assigned. The Implementation Project Manager will design a detailed implementation project plan, conducting interviews with your personnel to refine program needs from the outset. The Implementation Project Manager monitors the progress of the program’s implementation and works with participants to resolve any problems that may arise. The Implementation Project Manager will also coordinate the addition of new cardholder accounts to the processing system, as well as the set-up of Fleet Commander® Online.

Your Relationship Manager will have ultimate ownership for the relationship throughout the life of the program. Relationship Managers work closely with individuals from all areas of U.S. Bank Corporate Payment Systems and resolve most program issues. Your Relationship Manager will provide direction during program implementation and facilitate the success of the program through continued consultation.

Relationship Managers also introduce participants to their Account Coordinator.

Your Relationship Manager will take the initiative to fully understand each organization’s objectives and develop and monitor mutually determined account performance goals. Throughout the term of the agreement, he or she will conduct optimization and enhancement projects that focus on participants’ program expansion and the adoption of industry-wide best practices. He or she will also deliver account performance reviews, program updates and product enhancements.

G. DELIVERABLES

Bidder should provide a copy of all agreements required to initiate all services listed in this RFP. Bidder agreements shall be edited to include only the services requested in this RFP and not contain language conflicting with the RFP, State law and Section II. Terms and Conditions of the RFP. The rebate proposal should be included with these agreements. This information can be included as a separate section labeled “Deliverables”. The bidder understands that alternative terms and conditions may be rejected by the State.

Please see Proposal Exhibit 1, Voyager Fleet Program Agreement for “Deliverables”.

A. PROPOSAL SUBMISSION

1. FINANCIAL STABILITY

The bidder must have financial stability to do business with the State of Nebraska for the length of the contract.

The bidder should provide financial statements applicable to the firm. If publicly held, the bidder should provide a copy of the corporation’s most recent audited financial reports and statements, and the name, address, and telephone number of the fiscally responsible representative of the bidder’s financial or banking organization.

If the bidder is not a publicly held corporation, either the reports and statement required of a publicly held corporation, or a description of the organization, including size, longevity, client base, areas of specialization and expertise, and any other pertinent information should be submitted in such a manner that proposal evaluators may reasonably formulate a determination about the stability and financial strength of the organization. Additionally, a non-publicly held firm should provide a banking reference.

Financial stability will be determined by the State Accounting Administrator based on a totality of the circumstances of the firm including, but not limited to,

a. Total equity,

b. Equity as a percent of assets,

c. Cash flow,

d. Debt coverage ratios,

e. Earnings,

f. Analyst opinions,

g. Pending and potential lawsuits, regulatory actions taken or pending against the firm,

h. Compliance with regulatory capital requirements,

i. Management stability,

j. and other information bearing on the question of whether the firm is financially stable at the present time and can reasonably be expected to be financially stable through the term of the contract.

U.S. Bancorp, with approximately 77,000 employees and $680 billion in assets as of June 30, 2023, is the parent company of U.S. Bank National Association, the nation’s fifth-largest commercial bank. Our Minneapolis-based company serves millions of customers locally, nationally and globally through a diversified mix of our Consumer and Business Banking, Corporate & Commercial Banking, Payment Services and Wealth Management and Investment Services businesses.

MUFG Union Bank, consisting primarily of retail banking branches on the West Coast, joined U.S. Bancorp in 2022.

We have been recognized for our approach to digital innovation, social responsibility and customer service, including being named one of the 2023 World’s Most Ethical Companies® and Fortune’s most admired superregional bank.

Capital generation continues to reinforce our capital position with:

• Common equity tier 1 capital ratio—9.1%

• Tier 1 capital ratio—10.6%

• Total risk-based capital ratio—12.7%

Please refer to Proposal Exhibit 4, U.S. Bancorp 2022 Annual Report for more information.

At any given time, including the present, U.S. Bank is involved in disputes and litigation which normally occur in banking operations, and which often involve claims for money damages or injunctive relief.

These pending cases are generally not considered unusual in number or amount, and – based on past experiences in similar litigation – should not have a material adverse effect on the financial position of (bank entity) nor impact the delivery of banking services to the State. As a practice, we do not comment on pending litigation except as set forth in the public filings of U.S. Bancorp, our holding corporation. For information about the material litigation of U.S. Bancorp and its subsidiaries, please refer to our most recent annual report.

2. CORPORATE OVERVIEW

The Corporate Overview section of the Technical Proposal should consist of the following subdivisions:

a. BIDDER IDENTIFICATION AND INFORMATION The bidder should provide the full company or corporate name, address of the company's headquarters, entity organization (corporation, partnership, proprietorship), state in which the bidder is incorporated or otherwise organized to do business, year in which the bidder first organized to do business and whether the name and form of organization has changed since first organized.

U.S. Bancorp corporate headquarters address/U.S. Bank principal place of business 200 South 6th street, Minneapolis, Minnesota 55402

U.S. Bank NA corporate headquarters address 425 Walnut Street, Cincinnati, Ohio 45202

U.S. Bancorp is a Delaware corporation and the parent company of U.S. Bank, a diversified financial holding company, traded on the New York Stock Exchange under ticker symbol USB. Presently, there are no stated plans to change this ownership status.

U.S. Bank National Association is a national bank organized under the laws of the United States.

U.S. Bank is wholly owned by the holding company, U.S. Bancorp, which was incorporated in Delaware in 1929. There have been no changes of ownership since February 27, 2001, when Firstar Corporation, Milwaukee, Wisconsin and U.S. Bancorp, Minneapolis, Minnesota merged. U.S. Bancorp is located at 800 Nicollet Mall, Minneapolis, Minnesota 55402.

U.S. Bancorp was founded in 1863 (chartered July 13, 1863).

b. CHANGE OF OWNERSHIP If any change in ownership or control of the company is anticipated during the twelve (12) months following the proposal due date, the bidder should describe the circumstances of such change and indicate when the change will likely occur. Any change of ownership to an awarded bidder(s) will require notification to the State.

There is no anticipated change of ownership in the upcoming 12 months.

c. OFFICE LOCATION The bidder’s office location responsible for performance pursuant to an award of a contract with the State of Nebraska should be identified.

U.S. Bank Corporate Payment Systems 200 South 6th Street Minneapolis, MN 55402

U.S. Bank Lincoln Tower 233 S. 13th St, 9th Floor Lincoln, NE 68508

d. RELATIONSHIPS WITH THE STATE The bidder should describe any dealings with the State over the previous five (5) years. If the organization, its predecessor, or any Party named in the bidder’s proposal response has contracted with the State, the bidder should identify the contract number(s) and/or any other information available to identify such contract(s). If no such contracts exist, so declare.

U.S. Bank has enjoyed an expansive and diverse relationship with the State of Nebraska over the past 21 years. Some of those services are the result of a contract while others have been provided outside of a contract. Specifically, we have provided the following contract services to the State:

ACH Origination/E-Payment Contract 60870 (O4) U.S. Bank State of Nebraska Stored Value Card Contract 68856 (O4) Purchasing Card Contract 84289(O4)REN (1) Fleet Card Services Contract 76031 (O4)

Payment (Credit and Debit) Card Processing Services Contract 66533 (O4)

e. BIDDER’S EMPLOYEE RELATIONS TO STATE If any Party named in the bidder’s proposal response is or was an employee of the State within the past twelve (12) months, identify the individual(s) by name, State agency with whom employed, job title or position held with the State, and separation date. If no such relationship exists or has existed, so declare.

If any employee of any agency of the State of Nebraska is employed by the bidder or is a subcontractor to the bidder, as of the due date for proposal submission, identify all such persons by name, position held with the bidder, and position held with the State (including job title and agency). Describe the responsibilities of such persons within the proposing organization. If, after review of this information by the State, it is determined that a conflict of interest exists or may exist, the bidder may be disqualified from further consideration in this proposal. If no such relationship exists, so declare.

To the best of our knowledge, no such relationship exists.

g. CONTRACT PERFORMANCE

If the bidder or any proposed subcontractor has had a contract terminated for default during the past five

(5) years, all such instances must be described as required below. Termination for default is defined as a notice to stop performance delivery due to the bidder’s non-performance or poor performance, and the issue was either not litigated due to inaction on the part of the bidder or litigated and such litigation determined the bidder to be in default.

It is mandatory that the bidder submit full details of all termination for default experienced during the past five (5) years, including the other Party's name, address, and telephone number. The response to this section must present the bidder’s position on the matter. The State will evaluate the facts and will score the bidder’s proposal accordingly. If no such termination for default has been experienced by the bidder in the past five (5) years, so declare.

If at any time during the past five (5) years, the bidder has had a contract terminated for convenience, non-performance, non-allocation of funds, or any other reason, describe fully all circumstances surrounding such termination, including the name and address of the other contracting Party.

To the best of our knowledge, no such early termination of a contract has occurred.

3. SUMMARY OF BIDDER’S CORPORATE EXPERIENCE

The bidder should provide a summary matrix listing the bidder’s previous projects similar to this Request for Proposal in size, scope, and complexity. The State will use no more than three (3) narrative project descriptions submitted by the bidder during its evaluation of the proposal.

The bidder should address the following: i. Provide narrative descriptions to highlight the similarities between the bidder’s experience and this Request for Proposal. These descriptions should include: a) The time period of the project, The scheduled and actual completion dates, The bidder’s responsibilities, For reference purposes, a customer name (including the name of a contact person, a current telephone number, a facsimile number, and e-mail address); and

Each project description should identify whether the work was performed as the prime Contractor or as a subcontractor. If a bidder performed as the prime Contractor, the description should provide the originally scheduled completion date and budget, as well as the actual (or currently planned) completion date and actual (or currently planned) budget.

Bidder and Subcontractor(s) experience should be listed separately. Narrative descriptions submitted for Subcontractors should be specifically identified as subcontractor projects.

If the work was performed as a subcontractor, the narrative description should identify the same information as requested for the bidders above. In addition, subcontractors should identify what share of contract costs, project responsibilities, and time period were performed as a subcontractor.

Time Period of Project

Scheduled and Actual Completion Dates

Contractors Responsibilities

Reference Name and Contact Information

Prime Contractor or Subcontractor

Completion Date

4 Years State of Ohio Fleet Fuel Card contract scheduled to end 6/30/25 unless extended.

U.S. Bank has provided the Voyager fleet credit card to state agencies, political subdivisions, and higher education facilities within the State since 1999.

Shanna Stauffer-Holman Management Analyst, Ohio Department of Administrative Services, Office of Fleet Management 4200 Surface Road Columbus, Ohio 43228 P: 614-466-7612 Shanna.Stauffer@DAS.Ohio.gov

Prime Contractor

Ongoing mailto:Shanna.Stauffer@DAS.Ohio.gov

Time Period of Project

Scheduled and Actual Completion Dates

Contractors Responsibilities

Reference Name and Contact Information

Prime Contractor or Subcontractor

Completion Date

5 Years State of Texas Fleet Fuel Card contract scheduled to end 4/30/24 unless extended.

U.S. Bank has provided the Voyager fleet credit card to state agencies, political subdivisions, and higher education facilities within the State since 1996.

Lee Christensen, Statewide Fuel…