TE-3_New PWS_12_9_09.pdf

IRS Building Delegations Performance Work Statement

PRIORITY DIST'N SERVICE CALL LABOR HR. DIST'N

Priority Pct. From To Pct.

EMERGENCY 2% <=1 81.8%

HOT/COLD 26% >1 <=4 13.5%

URGENT 4% >4 <=8 3.7%

ROUTINE 68% >8 <=12 0.4%

100% >12 <=32 0.4% >32 0.1%

100.0%

SERVICE CALL TRADE DIST'N CALL ISSUED

Trade # Calls Pct. Day Pct.

HOT/COLD 795 42.3% SUNDAY 0.0%

ELECT 144 7.7% MONDAY 19.9%

LAMP 108 5.6% TUESDAY 26.4%

MECH 458 24.4% WEDNESDAY 24.7%

STRUCT 67 3.5% THURSDAY 18.1%

PLUMB 165 8.8% FRIDAY 11.0%

FIRE/SAFE 86 4.6% SATURDAY 0.0%

SECUR 36 1.8% 100.0%

EXTERIOR 6 0.3%

OTHER 15 0.8% AVG. # CALLS

1881 100.0% ISSUED/DAY

An additional 200 service calls may be ordered to correct existing conditions costing less than $500 in labor and materials identified during the Phase-In inspection at no additonal cost to the Government.

TECHNICAL EXHIBIT TE-3

FRESNO IRS CAMPUS SERVICE CALL ANALYSIS FY 0

SERVICE CALL DIST'N BY MO

135122133 193208

197180151 9280114

OCT

NOV

DEC

JA

N

FEB

MAR

APR

MAY

JU

N

JU

L

AUG

SEP

SUMMARY