Section_J._Attachment_H.2_Sample_list_of_Filing_Season_Support.pdf

TIRNO-16-R-00026 IEP 1.5

SECTION J-ATTACHMENT H.2 SAMPLE LIST OF FILING SEASON

SUPPORT

Sample Session Support Activity Attachment

This is a sample list of filing season readiness activities and filing season activities accumulated to as of 2016.

A. Pre-Filing Season preparedness activities

1) Filing Season Readiness ESC - mostly in the normal course of business hours Monday through Friday but some may be seven days per week corresponding with the start-up of filing season.

2) Filing Season Readiness Report - usually reported weekly from beginning of filing season preparedness

3) Disaster Recovery Testing for major applications, including, but not limited to, MeF - The tests are planned well in advance and typically take place in the October through December timeframe each year. The Disaster Recovery Tests are not long in duration, typically 4 to 8 hours, but can run longer. The tests may require extensive attendance at meetings in preparation for the actual tests.

4) 'War room' support for major applications, including, but not limited to, MeF

- The ‘war room’ provides a central location (may be virtual) to coordinate Operational Support and Performance Evaluation Team (PET) activities in preparation for filing season.

B. Filing Season enhanced support activities

1) Daily operational standup calls and daily filing season Executive calls - mostly in the normal course of business hours Monday through Friday but some may be seven days per week corresponding with the start-up of filing season.

2) 'War room' support for major applications, including, but not limited to, MeF The ‘war room’ provides a central location (may be virtual) to coordinate operational support during filing season