STATEMENT OF WORK.doc

Statement of Work (SOW)

Fort Harrison Custodial Service Contract

03/10/2025

1 Introduction

1.2 Background

1.3 Scope

2 General Requirements

2.1 Non-Personal Services

2.2 Business Relations

2.3 Contract Administration and Management

2.3.1 Contract Management

2.3.2 Contract Administration

2.4 Subcontract Management

2.5 Contractor Personnel, Disciplines, and Specialties

2.6 Location and Hours of Work

3 Performance Requirements

3.1 Custodial Services.

3.2 Custodial Ancillary Requirements

4 Special Requirements

4.1 Security

4.1.1 Badging and Identification

4.2 Safety

4.2.1 Equipment

4.2.2 Signage

4.2.3 OSHA training

4.2.4 Respirator Protection

4.2.5 Personal Protective Equipment (PPE)

4.2.6 HAZMAT Communication Plan

4.3 Government Furnished Materials

4.4 Contractor provided tools and equipment

4.5 Applicable Directives

4.6 Quality

4.6.1 Quality Control

4.6.2 Quality Assurance Surveillance Plan (QASP)

4.7 Environmental Requirements

5 Deliverables 6 Related Documents

1 Introduction

The Fort Harrison VA Regional Office, 3633 Veterans Drive, Fort Harrison, MT 59636 intends to award a Firm-Fixed-Priced for conducting custodial services. The contractor awarded this contract is expected to maintain the facility(s) in a professional manner and provide custodial services as outlined in the contract Monday through Friday from 6:00pm to 10:00pm. There may be some occasions where weekend custodial support will be required. Saturday staffing is minimal and will require a reduced service requirement.

1.2 Background

The Fort Harrison VA Regional Office is composed of one building with a total area of approximately 24,000 ft/sq. The facility consists of 1 floor, 1 employee break room, numerous offices and approximately 102 employee work cubicles. The ground floor is 24Kft/sq.

The facility contains a mix of carpet tiles, linoleum tile, and ceramic tile.

There are 4 bathrooms in the building.

1.3 Scope

The contractor shall provide the managerial, supervisory, administrative, direct, and ancillary personnel necessary to perform custodial services specified in the contract, including the provision of all labor, transportation, equipment, and materials, except as specified herein as government furnished, to ensure the following services are provided.

All routine work will be performed at Fort Harrison Veterans Affairs Regional Office (VARO), 3633 Veterans Drive, MT, 59636 Monday - Friday 6pm to 10pm except Federal Holidays. Contractor will be expected to provide 24/7 emergency support with a response time of no more than 2hrs from time of notification.

2 General Requirements

The following sub paragraphs pertain to the general requirements of the contract.

2.1 Non-Personal Services

The Government shall neither supervise contractor employees nor control the method by which the contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual contractor employees. It shall be the responsibility of the contractor to manage its employees and to guard against any actions that are of the nature of personal services or give the perception of personal services. If the contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the contractor's responsibility to notify the Contracting Officer (CO) immediately.

2.2 Business Relations

The contractor shall successfully integrate and coordinate all activity needed to execute the requirement. The contractor shall manage the timeliness, completeness, and quality of problem identification. The contractor shall provide corrective action plans, proposal submittals, timely identification of issues, and effective management of subcontractors. The contractor shall seek to ensure customer satisfaction and professional and ethical behavior of all contractor personnel. Contractor will review the VA Rules of Behavior training and provide copies of training certificates for all contractor and subcontractor employees to the COR annually. All training will be conducted through the Training Management System.

2.3 Contract Administration and Management

The following subsections specify requirements for contract, management, and personnel administration.

2.3.1 Contract Management

The contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of the resources assigned to the requirement. The contractor must maintain continuity between the support operations at the Fort Harrison VARO and the contractor's corporate offices.

2.3.2 Contract Administration

The contractor shall establish processes and assign appropriate resources to effectively administer the requirement. The contractor shall respond to Government requests for contractual actions in a timely fashion. The contractor shall have a single point of contact between the Government and Contractor personnel assigned to support contracts or task orders. The contractor shall assign work effort and maintain proper and accurate time keeping records of personnel assigned to work on the requirement.

2.4 Subcontract Management

The contractor shall be responsible for any subcontract management necessary to integrate work performed on this requirement and shall be responsible and accountable for subcontractor performance on this requirement. The prime contractor will manage work distribution to ensure there are no Organizational Conflict of Interest (OCI) considerations. Contractors may add subcontractors to their team after notification to the Contracting Officer (CO) or Contracting Officer Representative (COR).

2.5 Contractor Personnel, Disciplines, and Specialties

The contractor shall accomplish the assigned work by employing and utilizing qualified personnel with appropriate combinations of education, training, and experience in each trade. The contractor shall match personnel skills to the work or task with a minimum of under/over employment of resources. The Contractor shall provide the necessary resources and infrastructure to manage, perform, and administer the contract.

2.6 Location and Hours of Work

Accomplishment of the results contained in this SOW are to be performed at 3633 Veterans Drive, Fort Harrison, MT 59636 between the hours of 6pm and 10pm. Normal workdays are Monday through Friday except US Federal Holidays. Core hours of work for VA employees are from 5:45am and 6:00pm daily.

3 Performance Requirements

The following section specifies the Performance Objectives and Performance Elements for the contract.

3.1 Custodial Services.

The contractor will prepare and submit a work schedule and ensure all scheduled work will be compatible with Government business or activity. The contractor will schedule and perform all cleaning tasks to meet the quality and frequency requirements of this Performance Work Statement (PWS), Performance Requirements Summary (PRS), and the Quality Assurance Plan (QASP).

Performance Standards

a) Standard: Addresses all program areas AQL: Contractor meets all performance criteria set forth in this SOW Deliverables A001 Work Schedule A002 Material Safety Data Sheet (SDS) Logbook A003 VA Form 20-0334 A004 Rules of Behavior Training Certificates A005 Employee Training A006 Quality Control Plan A007 Incident report A008 Security Clearance

3.1.1 Cleaning schedule.

Basic Daily, Weekly, and Monthly Cleaning Task Schedule and Time Schedule in numerical order indicating which day each task will be accomplished. Provide both the Basic Cleaning Task and Time Schedules to the Contracting Officer Representative (COR) no later than the contract start date and a minimum of five (5) workdays prior to the beginning of the month in which any change(s) will become effective. Provide copies of both the Basic Cleaning Task and Time Schedules to the COR after contract start date and provide updates as necessary. Upon notification by COR any defective or missed basic cleaning task will be accomplished immediately.

Performance Standards

a) Standard: Contractor submits daily, weekly, monthly work schedule.

AQL: All tasks outlined in this SOW are addressed in the work schedule Deliverables A001 Work Schedule

3.1.2 Floor maintenance.

Contractor shall provide a separate written schedule in numerical order by building indicating the task, area, date, and time for completion of all Floor Maintenance (Para 1.1.1.3.3.) and Periodic Cleaning (Para 1.1.1.5.) to the COR at contract start and annually thereafter. Provide necessary corrections or changes a minimum of 5 workdays prior to the beginning of the month in which changes will become effective. Coordinate with the COR approximately 30 days prior to the scheduled tentative date and then again, a week prior to confirming a start and completion date and time compatible with the facility.

Performance Standards

a) Standard: Addresses all floor maintenance tasks - semiannual stripping and waxing of floors as well as carpet shampooing.

AQL: All hard surfaced floors (tile, ceramic, slate, etc.) are stripped of old wax, rewaxed, and buffed to highly shine level; all carpets are vacuumed and shampooed removing all stains, spots, and blemishes.

3.1.3 Initial cleaning.

The contractor shall upon initial cleaning, remove all residual and accumulated dirt. This includes all buildup that may have existed before the contract start date. Floor areas to be cleaned include hallways, offices, office cubicles, bathrooms, entrances, corners, abutments, and baseboards. In all instances, move office furniture, chairs, wastebaskets, and other easily movable items to clean underneath and return to their original location. Computers, printers, copiers, typewriters, or other electrical equipment of similar nature, and items on personal desktops and shelves or in cubicles, will not be moved during any cleaning operation.

Performance Standards

a) Standard: Facility is cleaned daily and free of dirt, dust, spots, streaks, graffiti, bugs, and all foreign residues.

AQL: Facility is clean and presentable.

b) Standard: Containers emptied AQL: 100% trash containers emptied daily

c) Standard: Protects the integrity of the surface and finish AQL: 100% of all bathroom counter tops clean and free of spots and stains.

d) Standard: All bathrooms Sanitary / sanitized daily AQL: AQL: 100% of all bathrooms cleaned with a sanitizing disinfectant / cleaner daily.

3.1.4 Vacuum.

The Contractor shall vacuum and spot clean all carpeted floor areas, including carpeted walk-off mats, so that after vacuuming they are free of all visible dirt, dust, debris, and litter. Bring all tears, burns and raveling to the attention of the COR for repair or replacement. Remove any spots, stains, gum, etc. immediately when found in accordance with the carpet manufacturers guidelines for spot cleaning.

Performance Standards

a) Standard: 100% all carpeted area is vacuumed daily.

AQL: Carpets are free of visible dust and debris as well as spot cleaned of stains.

3.1.5 Sweep.

The Contractor shall sweep all hard surfaced floors show no evidence of dust, dirt, grime, or stains. Contractor will dust mop and damp mop all floor areas, including walk-off mats and floor underneath, so that after sweeping/dust mopping and damp mopping they have a clean appearance and are free of streaks, swirl marks, detergent residue, or any evidence of dirt, grit, dust, debris, or mop strands. Clean baseboards, corners, and wall/floor edges will also be clean. Remove all floor maintenance solutions from baseboards, furniture, trash receptacles, etc.

Performance Standards

a) Standard: Hard surface floors are swept and mopped.

AQL: 100% of all hard surfaced floors are swept and mopped.

3.1.6 Trash removal.

The Contractor shall empty all wastebaskets, trash receptacles inside and outside the RO within 50 feet of entrances and return to their original location. Line all wastebaskets or receptacles with plastic liners. Replace any obviously soiled, malodorous, or torn plastic trash receptacle liners. Break down or flatten cardboard boxes before depositing into recycle dumpsters. Remove dirt, debris, spilled liquids, or foreign substance inside or outside of receptacles. Police and pick up any trash that may fall in or around the facility or grounds during the removal of collected trash. All trash, dirt and debris resulting from work under this contract will be bagged and tied and placed in Government-provided collection containers, ensuring the lids are closed.

Performance Standards

a) Standard: Containers emptied.

AQL: all wastebaskets, and other trash receptacles emptied daily and as needed.

3.1.7 Low dusting.

The Contractor shall perform low dusting to include removing all dust, lint, litter, and dry soil from horizontal and vertical surfaces to a height of 8 feet. All surfaces will have a clean, uniform appearance, free of streaks, spots, stains and other evidence of removed soil.

Performance Standards

a) Standard: Monthly low dusting up to 8 feet high.

AQL: No visible dust.

3.1.8 Spot cleaning.

The Contractor shall perform spot cleaning includes, but is not limited, to removing, or cleaning smudges, fingerprints, marks, streaks, spills, etc., from washable surfaces of all walls, partitions, vents, grillwork, doors, door guards, door handles, push bars, kick plates, light switches, temperature controls, and fixtures. After spot cleaning, the surface will have a clean, uniform appearance, free of streaks, spots and other evidence of soil. Polish brass hardware, aluminum bars, and other metal within the RO to include bathroom fixtures once a week with a polishing compound. The polishing compound shall not tarnish or corrode the metal.

Performance Standards

a) Standard: Free of dirt, dust, spots, streaks, graffiti, bugs, and all foreign residue AQL: All spots, drips, spills, etc. cleaned within 5 min of identification or reporting.

3.1.9 Glass cleaning.

The Contractor shall clean both sides of all exterior entry glass doors, including transoms, sidelights, and atriums. Clean all interior glass doors, partitions, directory boards, exhibits, display cases, mirrors, etc. to a height of 8 feet. Also, wipe clean any adjacent trim, sills, frames, ledges, etc. After cleaning, there will be no traces of lint, dust, film, dirt, smudges, fingerprints, streaks, or other foreign matters. All glass windows and doors free of smear marks, fingerprints, smudges, dirt, etc.

Performance Standards

a) Standard: Free of dirt, dust, spots, streaks, graffiti, bugs, and all foreign residue AQL: All glass windows and doors free of smear marks, fingerprints, smudges, dirt, etc.

3.1.10 Polishing.

The Contractor shall clean and disinfect all porcelain and polished metal surfaces, including the orifices, drain, and cabinet so that after cleaning, the entire drinking fountain will be free from streaks, stains, spots, smudges, scale, and other obvious soil.

Performance Standards

a) Standard: Free of dirt, dust, spots, streaks, graffiti, bugs, and all foreign residue AQL: 100% water dispensers cleaned daily.

3.1.11 Bathrooms.

The Contractor shall clean and disinfect all surfaces of commodes, urinals, sinks, partitions, stalls, stall doors, soap and paper towel dispensers, mirrors, metal shelving, plumbing fixtures, entry doors (including handles, kick plates, ventilation grates, metal guards, etc.), wall surfaces up to 8 feet with a germicidal disinfectant. Wipe and clean any electric hand dryers, including accessible interior of air intake and outlets. All surfaces will be disinfected and free of dust, dirt, debris, graffiti, smudges, fingerprints, streaks, spots, stains, scale, scum, incrustations, urine deposits, corrosion, rust, odor, fungus, mold, mildew, soap film, lime deposits, and any foreign substances. Use an odor neutralizer in all restrooms. Sloan WES-150 waterless urinal cartridges shall be replaced when indicating fluid shows they are due to avoid slow drains or other plumbing issues. Replacement intervals will vary depending on usage. The cartridges will need to be replaced every two months on average.

Performance Standards

a) Standard: Free of dirt, dust, spots, streaks, graffiti, bugs, and all foreign residue AQL: No visible corrosion, water spots, soap buildup, etc. All bathroom fixtures to include soap dispensers, hand dryers, bathroom stalls, commodes, urinals, sinks cleaned and disinfected daily.

3.1.12 Sweep and stocking bathrooms.

Bathrooms are maintained, clean, fully stocked, and presentable at all times. Sweep and wet mop with germicidal disinfectant all floors in restrooms, including under the floor mats and all floor drain covers. Floors will be free of all dust, dirt, debris, litter, soap residue, streaks, mop strands, or any foreign substance. Floor drains will be flushed and odor free.

Performance Standards

a) Standard: Free of dirt, dust, spots, streaks, graffiti, bugs, and all foreign residue AQL: Bathrooms are maintained, clean, fully stocked, and presentable at all times.

3.1.13 De-scaling.

The Contractor shall de-scale all commodes, sinks, urinals, etc. de-scaled weekly. No visible sign of chemical or hard water scaling on water fixtures. The Contractor shall de-scale the commodes, urinals, and sinks so that surfaces of all fixtures are free of uric acids, scum, scale, mineral deposits, streaks, stains, corrosion, fungus, mold, mildew, soap film, odor, and any foreign substance.

Performance Standards

a) Standard: Free of dirt, dust, spots, streaks, graffiti, bugs, and all foreign residue AQL: No visible sign of chemical or hard water scaling on water fixtures.

3.1.14 Bathroom dispensers.

The Contractor shall ensure liquid soap dispensers, paper towels, and 2 ply toilet paper are filled daily and/or as required. Refill all soap dispensers and clean nozzles to keep them free flowing. When soap dispensers are defective, substitute a 1-1/2-ounce bar of soap or bottle of liquid hand soap for each sink and bring the defective dispenser to the attention of the COR for Government repair or replacement. Contractor is responsible for obtaining and maintaining keys for all dispensers.

Performance Standards

a) Standard: Complete. 100% liquid soap dispensers, paper towels, and 2 ply toilet paper are filled daily. No more than two employee or customer complaints received per week about no soap or paper products in bathrooms.

AQL: No more than two employee or customer complaints received per week about no soap or paper products in bathrooms.

3.1.15 Bathroom waste receptacles.

Contractor shall empty and clean restroom waste receptacles. Remove all trash and debris, including trash on top of counter tops. Clean trash receptacles, including sanitary napkin receptacles, with germicidal disinfectant so that the containers are odor-free and have no dirt, debris, or foreign substance on the inside or outside of the containers. Line all wastebaskets with plastic liners and line sanitary napkin receptacles with either paper or plastic liners. Replace any obviously soiled, malodorous, or torn receptacle liners in both the waste receptacles and sanitary napkin receptacles.

Performance Standards

a) Standard: Containers emptied daily or as needed.

AQL: No more than two employee / customer complaints weekly about trash in bathrooms.

3.1.16 Exterior windows.

The Contractor shall ensure interior and exterior windows and window surfaces to include glass doors up to a height of 10 feet are maintained such that all doors and windows to include frames, casings, and sills are free of traces of film, dirt, smudges, water, tape, and other foreign matter. Coordinate cleaning schedule with COR, 5 working days before cleaning. All glass windows, doors, and glass displays cleaned weekly.

Performance Standards

a) Standard: All glass windows, doors, and glass displays cleaned weekly.

AQL: No visible smudges, marks, dust, dirt, etc. on glass windows, doors, display cases.

3.1.17 Carpets.

Clean and shampoo all carpeted areas in the RO semiannually. Clean carpets in accordance with the carpet manufacturer preferred instructions, or hot water extraction method, and the Institute of Inspection, Cleaning and Restoration Certification (IICRC) Carpet Cleaning Standard. The cleaning agent will clean, disinfect, and deodorize. A heavy-duty spot remover may be required in heavily soiled areas. Protect damp carpet from furniture/chair legs to prevent rust spots. In areas where water cannot be used (i.e., computer rooms), use a dry-cleaning method. Do not clean newly installed carpet until six months after installation unless specifically requested by the COR. Remove all cleaning solutions from baseboards, furniture, and other similar items. Carpeted areas, including carpeted mats, will be clean, disinfected, and free of all types of airborne soil, dry dirt, water, and petroleum soluble soils, be uniform in appearance and be free of stains and discoloration.

Performance Standards

a) Standard: All carpets vacuumed, deep cleaned (steamed), and shampooed semiannually.

AQL: Carpets free of stains, spots, blemishes, etc.

3.1.18 Hard surface floors.

The Contractor shall strip, scrub, seal, and apply floor finish to all hard surfaces (i.e., tile, slate), including restroom at the frequency indicated in the Performance Breakdown Summary. Floors must be maintained in accordance with industry standards. Strip, seal and finish as recommended by the manufacturer newly installed tile within one week after notification by the COR to protect the flooring. This may occur out of sequence of the regularly scheduled floor maintenance resulting in that facility's next maintenance date to be rescheduled. Remove all sealer and floor finish solutions from baseboards, walls, furniture, trash receptacles, lockers, toilets, and urinals. The entire floor, including corners and abutments, will be clean and free of dirt, debris, scuff marks, heel marks, scum, lime deposits, soap residue, rust, mold, and mildew and have a clean, uniform coat of nonskid floor finish with a uniform, glossy appearance free of omissions, swirls, mop strands, etc.

Performance Standards

a) Standard: Strip, clean, wax, polish all hard surfaced floors semiannually.

AQL: Hard surface floors present a clean, polished, glossy finish

3.1.19 High dusting.

Contractor will semiannually dust all horizontal and vertical surfaces to include pipes, ledges, railings, windowsills, window coverings, light fixtures, air ducts and vents above 8 feet so that after dusting they are free of all visible dust, lint, litter and dry soil.

Performance Standards

a) Standard: Complete AQL: High dusting performed semiannually. No visible dust on horizontal surface day after high dusting performed.

3.1.20 Special Event Cleaning.

Upon notification by the COR, perform emergency or special event cleaning. Contractor will perform the required cleaning by the required completion date/time noted on the written order. Perform one-time special event cleaning which may be, but is not limited to, VIP visits, Inspector General visits, additional carpet cleaning, floor maintenance, interior window cleaning, and restroom cleaning. Contractor will notify the COR of completion within 1 workday.

Performance Standards

a) Standard: Facility is swept, moped, buffed, vacuumed, spots/stains removed, dusted, trash removed etc. prior VIP or special events.

AQL: Facility presents a clean, sanitary, presentable work environment

3.1.21 Additional Custodial Tasks.

Contractor shall perform unscheduled custodial tasks throughout the regional office as directed by the COR or Facility Manager(s). These duties may include spot cleaning, carpet vacuuming, floor maintenance, restroom cleaning and restocking, spill clean-up, carpet spot cleaning and/or other custodial tasks in addition to scheduled cleaning. Cleaning will be performed after 1800hrs normal workdays.

Performance Standards

a) Standard: Unscheduled spot cleaning is performed at request of COR or Facility Manager(s) as required.

AQL: Spot cleaning is performed within 15min of request

3.2 Custodial Ancillary Requirements

These requirements will be adhered to by the contractor in addition to the general cleaning requirements.

3.2.1 Vacuum Cleaners.

These items will be provided by the contractor but approved by the COR. All vacuum equipment shall have a micro static, impaction-type filtration system, which filters out dust and bacteria particles larger than 0.3 microns. New micro static impaction filters and disposable paper filter bags shall be installed in micro static vacuums no less than every 30 calendar days and more frequently, as determined by use conditions or by the COR. The angle of exhaust system shall be at least 15 above the horizontal. Dry vacuum cleaners shall be commercial with a micro static, impaction-type exhaust air filter. Upright vacuums shall be heavy duty and have a motor-driven beater brush. Backpack vacuum units, used in stairwells, and wet vacuums, used as components of combination scrubbers, are exempt from the above requirements.

Performance Standards

a) Standard: Compliant with applicable standards AQL: All vacuums meet conditions as outlined in item description

3.2.2 Buffers and carpet cleaners.

Floor Polishers, carpet shampooer/Soil Extractor, and combination Scrubber-Vacuum machines. These items will be provided by the contractor but approved by the COR and/or Chief of Support Services.

Performance Standards

a) Standard: Compliant AQL: All buffers, carpet cleaners, shampoo machines, etc. Commercial grade quality suitable for this scope of work.

3.2.3 Carts and buckets.

Housekeeper's Carts. These items will be provided by the contractor but approved by the COR. Housekeeping carts shall have a low platform for mop buckets, mop wringer, and other gear, with compartments for tools and cleaning supplies, trash collection device and lockable. Mops shall fit on the cart so that mop heads do not protrude above the top of the cart. Carts shall fit in assigned storage closets.

Trash Collection Containers. Will be provided by the government and only used at the site it was intended for use.

Liners for Trash Receptacles: Will be provided by the contractor and only used at the site it was intended for use.

Mop Buckets. These items will be provided by the contractor but approved by the COR. Mop buckets will be of the double bucket mopping system type that maintains dirty water separate from clean solution.

Tool Handles. These items will be provided by the contractor but approved by the COR. All mops, brooms, and sweeping tools which are equipped with handles of over 48 inches in length shall be capped with non-marking rubber, vinyl, or plastic tips to prevent the marking or scarring of walls or other surfaces in the VA.

Wet floor Signs. Will be used whenever a floor is wet or being mopped. These signs will be provided by the government for use at the sight and must be maintained in a clean and orderly state.

Performance Standards

a) Standard: Each custodial staff member will have a cleaning cart per the line item description.

AQL: Contractor provides every custodial staff member with a cleaning cart.

3.2.4 Handling of Supplies and Equipment.

Specific routine infection control requirements are as follows:

All containers of cleaning chemicals and similar products shall be marked with a factory label, to identify contents, and all other labels shall be removed or defaced. Materials bearing Department of Transportation red labels shall not be used.

Contractor or government furnished supplies and equipment not in immediate use shall be stored in designated storage areas. Rags, mops, brushes, and other supplies, which contain an oil residue and are subject to spontaneous combustion, shall be disposed of or stored outside of the VA in tightly covered metal containers provided by the contractor for their exclusive use.

Storage shall be in accordance with applicable Federal, state, and local regulations. Cleaning supplies that are subject to combustion may be temporarily stored and transported in tight fitting metal containers while in use inside of the VA.

Supplies (e.g., toilet paper, paper towels, hand soaps, and detergents) shall be transported in carts designed for supply movement (e.g., housekeeping carts), not in trash barrels, nor mop buckets. All materials not immediately in use shall be properly stored in designated storage spaces.

Performance Standards

a) Standard: Compliant with federal, state, and local laws and regulations AQL: Chemicals and cleaning products stored/maintained within applicable local, state, federal regulations

3.2.5 Safety Data Sheets (SDS).

The contractor shall maintain at the RO an SDS log for all chemicals and cleaning supplies. The list of chemicals will be kept current at all times. This information is required by the VA for emergency treatment in the event of ingestion of and/or contact with the material by humans and is required by OSHA regulations. Contractor must maintain the binder of all SDS sheets on site for use and inspection at all times.

Performance Standards

a) Standard: Compliant with federal, state, and local laws and regulations AQL: SDS for all hazardous cleaning products are maintained IAW all applicable regulations and maintained on site.

Deliverables A002 Safety Data Sheet (SDS) Logbook

3.2.6 Custodial Staff Training Requirements.

VA Rules of Behavioral, ROB training is required prior issue of a Non-PIV (white) card. Annual Re-Certification of the ROB is required, and completion of training will be submitted to the COR each year. In addition, a VA Form 20-0334 must be completed by the Contractor, contractor employees, and sub-contractors and original copies turned into the COR prior beginning construction.

Performance Standards

a) Standard: All Rules of Behavior training completed.

AQL: All custodial staff to include the contractor has completed the Rules of Behavior training and provided the COR with certificates of training.

Deliverables A003 VA Form 20-0334 A004 Rules of Behavior Training Certificates

4 Special Requirements

This section describes the special requirements for this effort. The following sub-sections provide details of various considerations on this effort.

4.1 Security

The contractor will be provided keys and a non-PIV (white card) to enter the building. Due to the sensitivity and personal information processed at the VARO the Contractor as well as the Contractors employees will be required to complete VA Privacy and Information Security and Rules of Behavior Training. This training will be provided by the COR to all Contractor employees to include sub-contractor employees. The Contractor will coordinate and schedule the training with the COR. Training must be completed within 10 working days from the contract award date. In addition, VA Form 20-0334 and form VA Form 0711 must be completed by the Contractor, contractor employees, and sub-contractors and original copies turned into the COR prior beginning of service. All forms will come from the COR after contract is awarded.

4.1.1 Badging and Identification

Homeland Security Presidential Directive (HSPD) -12 directs all federal agencies and departments to issue identity credentials to provide government workers, contractors, and affiliates with a credential that provides the attributes of security, authentication, trust, and privacy and can be used to verify identities in order to enter federal buildings or gain access to federal computer networks.

All contractors to include their direct employees, subcontractors and subcontractor employees entering the Fort Harrison VARO are required to have an individual Non-PIV badge prior beginning work inside the VARO. Therefore, it is essential the contractor complete section I of VA Form 0711 (attached) for all employees to included sub-contractors employees who will be working inside the building and provided the completed form to the COR within 5 days of being awarded the contract. Once the COR receives the VA Form 0711 it will take approximately 2 Federal working days before a Non-PIV card can be prepared. The contractor will be notified by the COR when each employee is to report to building 141, PIV Office for photographs and issuance of a Non-PIV badge. The employee must bring TWO (2) forms of identification when they report to the PIV office. The contractor is responsible for the cost of fingerprinting and background investigations (if required). The contractor should also include the time necessary to process Non-PIV badges in his/her schedule.

4.2 Safety

Equipment - The Contractor shall provide all safety equipment/devices, Safety Data Sheet, (SDS) personal protective equipment and clothing as required for its employees. All cleaning products must be approved by the COR prior use in the facility. Approved cleaning products must have an SDS that is maintained in a binder entitled 'SDSs' in the custodial/janitors closet. The SDS binder will be reviewed for OSHA compliance quarterly by the COR.

Compliance - The Contractor shall comply with all applicable Federal, State and local legal requirements regarding workers health and safety. The requirements include but are not limited to, those found in Federal and State Occupational Safety and Health Act (OSHA) statutes and regulations, such as applicable provisions of Title 29, Code of Federal Regulations (CFR) Parts 1910 and 1926. Contractor is solely responsible for determining the legal requirements that apply to activities and shall ensure safe and healthy working conditions for its employees.

4.2.1 Equipment

The Contractor shall provide all safety equipment/devices, personal protective equipment and clothing as required for its employees.

Restricted equipment - The Contractor shall not use propane-fueled portable equipment in the performance of the work required by this contract.

4.2.2 Signage

The Contractor will provide and ensure appropriate "Caution" ,"out of service", "wet floor", "closed for cleaning". etc. signage is visibly displayed as required.

4.2.3 OSHA training

The Contractor shall comply with all applicable Federal, State, and local legal requirements regarding workers health and safety. The requirements include but are not limited to, those found in Federal and State Occupational Safety and Health Act (OSHA) statutes and regulations, such as applicable provisions of Title 29, Code of Federal Regulations (CFR) Parts 1910 and 1926. Contractor is solely responsible for determining the legal requirements that apply to activities and shall ensure safe and healthy working conditions for its employees.

4.2.4 Respirator Protection

Regulatory Compliance Contractor, or its subcontractor, will comply with the provisions of 29 CFR 1910.134 (b), (d), (e), and (f) in establishing a respiratory protection program.

Respirator Approval

The respirators must be approved by National Institute for Occupational Safety and Health (NIOSH). The type of respirator shall be appropriate to the airborne mold concentration in the enclosed area at the time of entry. All mold remediation work will be performed using as a minimum, half face respiratory protection equipped with N100 filters.

Contractor Respirator Program

Contractor, or its subcontractor responsible for removing the mold, will provide a copy of the Respiratory Protection Program as part of their submittal.

4.2.5 Personal Protective Equipment (PPE)

Employees exposed to biological agents, without regard to the use of respirators, or where the possibility of skin or eye irritation exists, the Contractor shall provide, at no cost to the employee, and assure that the employee uses appropriate protective work clothing and equipment such as, but not limited to:

Coveralls or similar full-body work clothing:

Gloves, hats, and shoes or disposable shoe coverlets; and

Face shields, vented goggles, or other appropriate protective equipment which complies with CFR 29 Section 1910.133 of Part 1910.

Provide Disposable Protective Clothing as Needed.

The Contractor shall provide for the disposal of required protective clothing and equipment.

The Contractor shall repair or replace required protective clothing and equipment as needed to maintain their effectiveness.

The Contractor shall prohibit the removal of mold from protective clothing or equipment by blowing, shaking, or any other means, which disperses mold spores into the air.

4.2.6 HAZMAT Communication Plan

Contractor will post a copy of 29 CFR 1926.62. "Health Hazard Data" in a prominent place in the office area. Contractor will also comply with the hazard communication provisions in 29 CFR 1910 1200.

Safety Data Sheets (SDS) for any chemicals used on site shall be added to the plan and a copy shall be submitted to the prime contractor as well as the COR for review.

4.3 Government Furnished Materials

The Government will provide space for storing custodial carts, cleaning products, paper products, personal lockers, etc.

4.4 Contractor provided tools and equipment.

Contractor will provide all tools and equipment (cleaning products, paper products, mops, buckets, ringers, dusters, vacuum cleaners, shampooer, etc.) necessary to perform the requirements of this SOW.

4.5 Applicable Directives

The contractor shall comply with all documents listed below as mandatory and referenced under paragraph 3.0, Performance Requirements. Compliance with documents listed as non-mandatory is the contractors' option.

Mandatory compliance

NAICS Code: 561720 Janitorial Services

Cleaning Industry Management Standards (CIMS)

Inspection Procedures for the Hazard Communication Standard, 29 CFR 1910.1200, 1915.99, 1917.28, 1918.90, 1926.59, and 1928.21

4.6 Quality

This section describes the Quality Control components for this effort. The following sub-sections provide details of various considerations on this effort.

4.6.1 Quality Control

The Contractor shall develop a Quality Control Plan (QCP) and maintain an effective quality control program to ensure services are performed in accordance with this SOW. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractors QCP is the means by which he assures himself/herself that his/her work complies with the requirement of the contract.

The finalized QCP will be accepted by the Government (the COR) at the time of the award of the Task/Delivery Order. The Contracting Officer may notify the Contractor of required modifications to the plan during the period of performance. The Contractor then shall coordinate suggested modifications and obtain acceptance of the plan by the Contracting Officer. Any modifications to the program during the period of performance shall be provided to the Contracting Officer for review no later than 10 working days prior to effective date of the change. The QCP shall be subject to the Governments review and approval. The Government may find the QCP "unacceptable" whenever the Contractors procedures do not accomplish quality control objective(s). The Contractor shall revise the QCP within 10 working days from receipt of notice that QCP is found "unacceptable."

4.6.2 Quality Assurance Surveillance Plan (QASP)

The Government shall monitor the Contractors performance under this Task/Delivery Order in accordance with the Governments QASP.

4.7 Environmental Requirements

The contractor shall comply with all documents listed below as mandatory and referenced under paragraph 3.0, Performance Requirements. Compliance with documents listed as non-mandatory is the contractors' option.

Mandatory compliance

NAICS Code: 561720 Janitorial Services

Cleaning Industry Management Standards (CIMS)

Inspection Procedures for the Hazard Communication Standard, 29 CFR 1910.1200, 1915.99, 1917.28, 1918.90, 1926.59, and 1928.21

5 Deliverables

The contractor shall provide deliverables as described in subsequent task orders. Deliverables shall be specified by the government. Format and delivery schedule for deliverables shall be outlined in CDRLs and/or other means TBD.

WS will identify daily, weekly, and monthly tasks. WS will also include semiannual carpet shampooing and floor striping and waxing.

SDS required per OSHA; Inspection Procedures for the Hazard Communication Standard, 29 CFR 1910.1200, 1915.99, 1917.28, 1918.90, 1926.59, and 1928.21

VA Form 20-0344 is completed by VBA employees, non-VBA employees in VBA space and Veteran Service Organization (VSO) employees who have access to benefit records. These individuals are required to provide personal identifying information for themselves and any veteran relatives, so VA is able to identify and properly protect these benefit records

VA Rules of Behavior training is required prior unaccompanied access to the facility and re-certification/training is due annually.

Employees must be trained prior to starting work to know the hazards of cleaning chemicals BEFORE using them. Know how to use and store cleaning chemicals safely. Know how and when to dilute cleaning chemicals you are using. Know what to do if there is a spill or other emergency. Know how to obtain and use hazard information on labels and safety data sheets (SDS). Know how and when to use protective clothing, gloves, and safety goggles.

Provide written incident report (IR) within 24 hours of any alarm activation to the Cor

Copy of processed Security clearance

6 Related Documents

The following Documents are related to this project:

Cleaning Industry Management Standard (CIMS) found at:

http://www.issa.com/?id=cleaning_industry_management_standard_cims

NAICS Code: 561720 Janitorial Services

OSHA maintains a listing of the most frequently cited standards for specified 6-digit North American Industry Classification System (NAICS) codes. Please refer to OSHAs Frequently Cited OSHA Standards page for additional information. For Janitorial Services, use NAICS code 561720 in the NAICS search box.

Cleaning Industry Management Standards (CIMS)

CIMS is the first consensus-based management standard that outlines the primary characteristics of a successful, quality cleaning organization. http://www.issa.com/?id=cleaning_industry_management_standard_cims SDS Logbook