NAS_Whidbey_Island_PWS_30_August_2016_(Amend_4).pdf

SECTION C

30 August 2016

PERFORMANCE WORK STATEMENT (PWS)

for

AIRCRAFT/GROUND FUEL SERVICES

and

FUEL STORAGE AND DISTRIBUTION

under

SOLICITATION SPE0600-16-R-0513

at

NAVAL AIR STATION WHIDBEY ISLAND

TABLE OF CONTENTS

C-1.0 REQUIREMENTS AND DELIVERABLES 1

C-1.1 Responsibilities 1 C-1.2 Facilities 1 C-1.3 Contractor Detailed Plans 1 C-1.4 Contract Turnover 2 C-1.5 Quality Monitoring and Evaluation 3 C-1.6 Staffing 3 C-1.7 Essential Personnel 3 C-1.8 Service Personnel 4 C-1.9 Reserve Training 5 C-1.10 Correspondence and Visits 5 C-1.11 Records Management 5 C-1.12 Labor Reporting 6 C-1.13 Reporting Inputs 6

C-2.0 PERFORMANCE REQUIREMENTS 6

C-2.1 Fuel Operations 6 C-2.2 Bulk Storage Operations 7 C-2.3 Service Station 7 C-2.4 Ground Fuels 8 C-2.5 Used Oil Handling 8 C-2.6 Recyclable and Recoverable Fuels 8 C-2.7 Product Inventory Accountability 8 C-2.8 Product Quality Surveillance 8 C-2.9 Maintenance 9 C-2.10 Training 12 C-2.11 Safety 12 C-2.12 Environmental 12 C-2.13 Security 13 C-2.14 Government Property 14 C-2.15 Use of Government Facilities 14

C-3.0 CONTRACTOR - FURNISHED EQUIPMENT 14

C-3.1 Vehicles and Equipment 14 C-3.2 Records 15 C-3.3 Disposition of Property 16 C-3.4 Property Storage 16 C-3.5 Equipment Inspection 16 C-3.6 Other Contractor Provided Equipment and Supplies 16

Appendix A Facility Specific Information 18 Appendix B Definitions, Acronyms, and Abbreviations 23 Appendix C Reference Documents 25 Appendix D Common Access Card (CAC) Procedures 27

(as of 30 August 2016)

C-1.0 REQUIREMENTS AND DELIVERABLES

C-1.1 Responsibilities: This Performance Work Statement (PWS) is established to identify Contractor responsibilities for the management, operation, maintenance, product quality surveillance, inventory control and accounting, security, safety, and environmental protection of the Government-Owned, Contractor-Operated (GOCO) facilities.

C-1.2 Facilities: The NAS Whidbey Island consolidated fuel facilities (CFF) consists of a barge receipt pier and a receipt pump station (Seaplane Base) connected by a 5.2-mile pipeline to the F-24 Tank Farm (three 30,000 barrel tanks), F- 24 truck receipt header, and F-24 truck fill stand on Ault Field, Bldg. 2910. A pipeline supported aircraft direct refueling system consisting of two (2) 30,000-gallon F-24 day tanks and four servicing lanes is also located at Ault Field. Other Contractor operated facilities consist of the fuels laboratory, dispatch center, the driver's ready room, maintenance area, and the Terminal Manager and administrative office, Bldg. 2911. There are also two (2) 25,000-gallon bulk MUR tanks and two

(2) 25,000-gallon DS2 tanks. The MUR tanks are connected to the Ault Field Service Station, Bldg. 2702. A small 2,000-gallon DS2 tank is located at the Seaplane Base Service Station, Bldg. 357. Truck Tire Shop is located at Bldg. 2916, the Truck Wash Rack, at Bldg. 2915, and the equipment parking area is adjacent to Bldg. 2916.

C-1.3 Contractor Detailed Plans: The Contractor shall submit all detailed plans listed below to the Contracting Officer for review and acceptance no later than 60 days prior to the start of the contract performance period and ensure that all required plans are accepted and approved by DLA Energy 30 days prior to start of the contract performance period. DLA Energy reserves the right to request changes or modifications to any detailed plans at any time throughout the contract performance period. The plans are considered dynamic documents and shall be updated as required throughout the contract period. Updates will be provided to the COR and Contracting Officer for review and acceptance as changes are made. These plans may be used by the COR for monitoring and assessing contract performance.

C-1.3.1 Contract Compliance Plan: The Contractor is responsible for ensuring compliance with all contract performance requirements. The inspection system shall be used by the Contractor to measure performance on a continuous basis throughout the contract performance period and any contract option periods. The Contract Compliance Plan (CCP) shall include performance requirements for all of the services and specific tasks listed in this PWS and the Contractor’s own performance based plans. General performance criteria shall include the Contractor’s ability to provide: continuous support capabilities as specified in this PWS, record keeping and reporting procedures pertaining to administrative requirements, facility operations, and upkeep of facilities and grounds. The CCP shall include time specific checklists for evaluation of all operational requirements. The CCP shall address procedures for corrective actions including the resolution of any Corrective Action Requests (CAR) and Quality Deficiency Reports (QDR) generated by the Government. The CCP shall be made available for Government review upon request at any time during the contract performance period.

C-1.3.2 Product Quality Surveillance Plan (PQSP): A comprehensive plan to ensure that products placed in the care of the Contractor are properly handled, remain on-specification, and are ready for issue. The plan shall include policy and procedure regarding product sampling, visual examination of samples, and the submission of samples needing further analysis to the Government fuel laboratory. In addition, the plan shall outline the documentation of samples and test results, reports and records keeping applicable, and actions to be taken in case of unacceptable test results. The plan shall fully outline Contractor responsibilities for quality surveillance under this contract.

C-1.3.3 Maintenance Plan: The Contractor shall provide a detailed daily, weekly, monthly, and situational maintenance plan for all facilities, equipment, and system components. The Contractor shall provide a detailed maintenance plan for all facilities, equipment, and system components. The Maintenance Plan shall clearly outline the process of planning, programming, accomplishing, documenting, and reporting all maintenance actions and must include the installation and use of a Contractor furnished computerized maintenance management system (CMMS) to track maintenance for components and facilities at all sites. The plan will be continuously reviewed over the course of the contract and any need for change shall be communicated to the Contractor through the CONTRACTING OFFICER. The complete Maintenance Plan will include a copy of all maintenance action forms, listings and reports to be generated by the CMMS.

C-1.3.4 Operations and Staffing Plan: The Operations and Staffing Plan is a comprehensive and detailed matrix that outlines all manning aspects, to include subcontracting, and requirements regarding the management and labor force to undertake the required tasks. The plan shall include a detailed organization chart showing the number of employees identified by wage determination, job classification, and full/part time employee status, a brief description of the tasks to be performed, and the duty description of the employee that will perform the task described. A manning matrix defining manning in terms of full time equivalents (FTEs) for a typical seven-day work week shall be included. Operating hours are detailed in Appendix A.

C-1.3.5 Environmental Protection Plan: The Contractor shall submit a comprehensive and detailed plan outlining policy, procedures, and safeguards necessary to protect the environment. The Contractor’s plan shall be site specific, cover all areas, facilities, equipment, duties, and tasks for which the Contractor is responsible, establish mishap reporting procedures as required below, and elaborate on issues that may be unique to the activity. The plan shall be in compliance with all applicable Federal, DoD, Navy, state, local references and laws.

C-1.3.6 Equipment Provisioning Plan: The Contractor shall provide the types and quantities of vehicles, major equipment items, i.e., powered grounds maintenance equipment (unless subcontracted), computer systems, and office machines, necessary to support the locations identified under this contract shall be identified and included in the Equipment Provisioning Plan. Upgrading or modifying equipment to meet specific off station and public over-the-road requirements, licensing or obtaining permits for equipment and personnel to operate on public roads, and the adherence to all insurance requirements shall be the responsibility of the Contractor.

C-1.3.7 Contract Contingency Plan: The Contract Contingency Plan shall outline Contractor actions to ensure there are no significant interruptions. The plan shall provide specific details regarding labor issues as may result from potential strike actions, military contingency, war time, and emergent manning requirements, (subcontracting where required), and the replacement of equipment anticipated to be out of service for more than 72 hours. The Contractor shall be responsible for repairing or replacing inoperable equipment or obtaining additional equipment and manpower required to carry out day-to-day and contingency operations.

C-1.3.8 Security Plan: The Contractor shall provide a detailed Security Plan and identify their responsibilities for maintaining the security of Government facilities, including contingency procedures for power outages, inoperative automated equipment, data processing, and computer systems, as well as any Contractor furnished equipment, tools, and materials. The plan shall outline policy, guidance, and procedures regarding facility access controls, visitor logs, lock and key controls, random patrols of fuel management facilities and pipelines, Automated Data Processing (ADP) security, and other force protection measures.

C-1.3.9 Inventory Control and Accountability Plan: A detailed plan shall be written to ensure Contractor compliance with the inventory, accounting, and reporting requirements of DOD 4140.25M, DOD Management of Bulk Petroleum Products, Natural Gas and Coal, DLA Energy and Navy instructions, policies, and regulations.

C-1.3.10 Safety Plan: The Contractor shall provide a detailed plan outlining procedures necessary to maintain safety in accordance with applicable federal, state and local laws and regulations. At a minimum, this plan shall include industrial hygiene, confined space entry, disaster preparedness, fire prevention and protection, hazardous waste operations, emergency response, safety and health standards, Safety Data Sheets, accident /incident reporting, and safety procedures during general fuel handling operations. The plan shall also include name of responsible individual that will monitor the safety program and maintain records.

C-1.3.11 Training Plan: The Contractor shall provide a comprehensive plan outlining training and objectives. The plan shall list course and subject titles of materials to be used, a brief description of the subject, identify training sources, establish the frequency of training, and detail the method of monitoring plan compliance and record keeping. Training required by state and local governments, e.g., Marine Terminal Operator, AST Operator, shall also be included.

C-1.4 Contract Turnover: The Contractor shall, during the last fifteen working days of the contract, provide access to the terminal to assist the incoming Contractor to accomplish a facilities walk-through: to include observing operations, product sampling and testing, and a complete product and Government-furnished equipment inventory. In addition, the Contractor shall have all their required vehicles, equipment, supplies, materials, and documents on-site for physical inspection, count, and/or review by representatives of DLA Energy, NAVSUP Energy, and COR. The expense of making all such property available shall be borne by the Contractor. A list of all Contractor supplied vehicles and equipment will be presented at time of inspection.

C-1.5 Quality Monitoring and Evaluation: DLA Energy shall utilize a Quality Surveillance Plan (QSP) to monitor and evaluate the Contractor’s performance throughout the contract performance period. DLA Energy may also perform customer satisfaction surveys, which may be used as part of the assessment of Contractor’s performance. The Contracting Officer has the option to increase the frequency of surveys to address contract compliance issues as needed.

C-1.6 Staffing: The Contractor shall provide sufficient staffing to accomplish all functions and tasks to include simultaneous operations. There is no provision for augmentation or overtime. The Contractor’s staffing shall be flexible and fully capable of meeting all demands of hot and cold aircraft fuel services (to include reserve training), ground fuel services, bulk storage, barge, and pipeline operations, quality surveillance, general management, and administrative functions.

C-1.6.1 Workload: The Contractor should plan to issue approximately 2,500,000 gallons of jet fuel to some 1,350/280 aircraft per month (cold/hot refueling respectively) at Ault Field; however, workload surges of 3,100,000 gallons to as many as 2,100/375 (cold/hot) aircraft per month have occurred in the recent past (2013-2015). Based on historic information coupled with current flight operations schedules, aircraft/squadron deployments, exercise and training schedules provided by the base, the Contractor shall be fully responsible for adjusting levels of service and providing personnel and equipment to meet workload demands for day-to-day operations. Unforeseen workloads such as the testing of fuels after normal laboratory duty hours or contingency support of any type are not quantified but are required to be supported.

C-1.6.2 Knowledge and Skills: The Contractor shall ensure that personnel assigned to all tasks have the requisite knowledge and skills to meet the performance standards for those tasks and comply with all applicable Federal and state laws, regulations, and codes. All employees shall be able to read and understand English (be literate) to the extent they can understand and follow oral instructions/directions, read and understand instructions, directives, regulations, operating procedures, detailed written orders, and training materials, and be capable of writing in English to compose required detailed reports. All employees shall be capable of performing basic numeric operations (addition, subtraction, multiplication, and division) and the use of numbers as they relate to ledgers, logs, forms, meters, gauges, and measuring devices such as tapes, thermometers, hydrometers, and other instruments as may be used during the receipt, handling, inventory and issue of petroleum products.

C-1.6.3 Employment Standards: All employees or persons who may be hired to represent, perform on behalf of, or work under the management of the Contractor shall comply with all Federal, State, DOD, DLA Energy, Navy, and station/base regulations, instructions, guidelines, and policy regarding employment at and entry to base facilities. The Contractor shall ensure that they meet the requirements of employment and conform to the rules regarding, but not necessarily limited to, security, clearance, identification policy, vehicle registration and operation of a POV on station, medical assistance, the use of the exchange and military facilities, and other local rules, guidance, or prohibitions that may apply to their entrance to and activity or employment on station.

C-1.7 Essential Personnel: The Corporate Executive Officer, Terminal Manager and the Assistant Terminal Manager, are essential personnel and shall have the education, training, background/experience, and skills required and necessary to make fiscal and management decisions, direct personnel, and work with individuals at all levels of corporate management and the military for this contract. Resumes shall be submitted for these personnel 30 days prior to Performance Period (start of contract). The resumes must be reviewed and accepted by DLA Energy. A replacement candidate’s resume must be submitted for review and accepted by DLA Energy prior to assuming duties. In the event it becomes necessary to replace any service personnel, the Contractor shall notify the Government as to the final work day or termination date of the outgoing person and a plan outlining specific dates/time frames for the hiring of the replacement person that supports the experience as noted below.

C-1.7.1 Corporate Executive Officer: To assure continuity between the contracted location/activity and corporate office, the Contractor shall employ an executive, who, for the duration of the contract, can make fiscal, management, and administrative decisions concerning this contract. He/she shall have a complete understanding of the terms and conditions of this contract and shall be knowledgeable of fuel management and operations to the extent outline herein.

C-1.7.2 Terminal Manager (TM): The TM shall have experience in bulk fuel storage and distribution systems/facilities, mobile and direct fuel servicing equipment (aviation and ground), quality surveillance, inventory, accounting, and administration. Practical experience in the basic design and layout of petroleum facilities, component makeup and flow characteristics of storage piping systems, and the ability to read and understand basic drawings, blueprints, and system specifications is also required. Other than those administrative duties commonly associated with and carried out by an individual in a management position, the site manager shall not have collateral duties nor shall the position be a collateral duty. They shall have recent supervisory experience in aircraft refueling operations. Two years of that experience shall have been supervisory gained within the five years immediately prior to the contract start date. That experience shall have been specialized supervisory training in bulk storage and aircraft fuel servicing operations with emphasis in equipment inspection, operation, maintenance, inventory management, and environmental compliance.

C-1.7.4 Assistant Terminal Manager (ATM): The ATM shall have a minimum of two years’ experience. One year must be supervisory experience gained within five years immediately prior to the proposed hiring date. That experience must be specialized supervisory experience in bulk storage and mobile fuel servicing with emphasis on operations, equipment maintenance, and environmental compliance. The Assistant Terminal Manager may have collateral duties such as; Fuel Distribution System Operator, Driver/System Operator, Laboratory Technician to supplement the day-to-day workforce:

however, may not act as the Dispatcher. This management position shall not be a collateral duty. Assistant terminal managers elevated to the terminal manager position, short or long term, shall have no collateral duties.

C-1.8 Service Personnel: The personnel/position descriptions cited within this section are those classes of service employees applicable to this contract. In the event there is no wage determination listing for a class of service employee required (e.g., service station attendants), the Contractor shall submit a request to conform to a specific wage determination category to the DLA Energy Contracting Officer with the initial offer. All such conformance issues shall be resolved prior to the submission of the final revised offer. When requested by DLA Energy or the Navy, the Contractor shall submit a staffing roster that identifies personnel by name, position, full or part time status, and their date of hire.

C-1.8.1 Dispatcher: The Fuels Dispatcher shall possess sufficient skills to effectively operate the dispatch system and Business System Management-Enterprise (BSM-E)/Enterprise Business System (EBS). He/she shall also be familiar with the use of Microsoft standard office products such as Word and Excel to ensure that daily fuel operations are conducted in an effective and efficient manner. In addition, dispatchers shall be knowledgeable of radio communications, instructions/regulations pertaining to fueling and defueling of Government and civilian aircraft, and Government forms used to document aircraft fuel servicing. He/she must demonstrate familiarity with the layout of the base and outlying fields as well as the airfield and aircraft parking areas and restrictions applicable to servicing aircraft within those areas. Individuals acting as dispatchers shall be capable of communicating in English, both orally and in writing. Except for those administrative and accounting duties outlined within this PWS, dispatchers shall not have collateral duties.

C-1.8.2 Fuel Accountant: The Fuel Accountant shall be fully knowledgeable of manual and automated fuel management and accounting systems such as the Fuel Manager Defense (FMD), Fuel Enterprise Server (FES), EBS, and the Supply computer systems applicable to the processing of fuel and cryogenic management accounting data. He/she shall possess sufficient computer skills to use client/server applications in a Microsoft Windows environment. Those skills shall include the ability to logon; shutdown; initiate modems; manipulate files and resolve technical issues and problems required to maintain a fully functional file, records, and reporting system; send and receive email; and to use web browsers to send and receive information. The use of Microsoft standard office products such as Word, Excel, and PowerPoint; other commercial off the shelf applications, utilities; and custom software in such a manner that daily fuel operations are effectively and efficiently conducted may also be required. Those skills shall include the use of the real time information systems, the manipulation data within the Fuel Manager system and the related fuel management modules and status systems. He/she shall also be fully knowledgeable of all DLA Business System Modernization Interim Policy and Procedural Guidance for the receipt, handling, issue, inventory, and accounting of petroleum products. Additionally, the TM shall ensure that a fully trained alternate/back-up accountant will process transactions when the primary accountant is not available for duty to ensure compliance with DLA Energy P-10, Segregation of Duties.

C-1.8.3 Truck Driver/System Operator (DSO): DSOs shall be qualified to perform fuel servicing operations (refuel/defuel) by mobile fuel servicing equipment/trucks, portable pantograph, hose sets, and fixed direct fuel servicing systems (hydrants). A DSO may be required to perform the duties of hot refueling pit operator (deadman control), nozzle operator, or fire watch within a pit operation. Drivers shall be trained in the appropriate use of radio procedures. DSOs shall pass a Contractor administered base and flightline familiarization test, practical equipment/facility competency tests, and shall be certified, by the Contractor, as qualified and the individuals’ training records updated prior to the unsupervised operation of any fuel servicing equipment. The Contractor shall re-certify personnel annually or as requested by the COR. DSOs shall be familiar with safety regulations applicable to aviation and ground fuel servicing operations on and around the airfield and supported activities. Unless specifically directed by the contract officer, the Contractor shall not be responsible for the manning the fire watch, nozzle operator, or refueling director/coordinator positions. The unit receiving services will be responsible for providing all manning other than that of the fuel system or pit operator.

C-1.8.4 Fuel Distribution System Operator (FDSO): The FDSOs shall have practical experience in operation of bulk fuel distribution systems and fuel barge operations. The FDSOs shall be able to perform receipt, issue, storage, spill cleanup, preventative maintenance scheduling, hazardous waste, and petroleum quality surveillance operations.

C-1.8.5 Fuel Distribution System Mechanic (FDSM): The FDSMs shall be capable of inspection, evaluating conditions of, and maintaining fuel storage tanks, pipelines, and piping systems, product pump, filter, meter, gauge, and flow control mechanisms, manifold and valve systems, and other related petroleum system components. He/she shall be capable of detecting/recognizing system component malfunction, misalignment, leak, and adjustment issues and performing scheduled and unscheduled fuel system maintenance within the scope of this PWS. The FDSM shall be capable of removing, repairing and replacing system components, and have a basic knowledge of automated tank gauging systems, high/low level alarms, and cathodic protection systems

C-1.8.6 Fuel Laboratory Technician: The fuel laboratory technician shall be experienced in the use of common fuel sampling equipment, aviation and ground fuel sampling procedures, and conducting laboratory tests of petroleum products commensurate with the level of analysis required to be performed. All personnel performing these duties shall be properly trained in accordance with applicable regulations and shall be knowledgeable and capable of performing the various methods and means of sampling petroleum handling equipment and systems, from receipt to product issue, the operation, maintenance, and calibration of laboratory equipment, record keeping; and laboratory safety procedures. Personnel assigned are required to perform the full spectrum of quality surveillance sampling and testing as may be required to include weekend and holiday fuel support.

C-1.8.7 License, Special License, Skills, Training, and other Certifications: All drivers shall be licensed in accordance with the vehicle operating laws, regulations, and codes for the state in which they will operate equipment and shall be/remain in compliance with all such requirements for the duration of their employment under this contract. The Contractor shall ensure that drivers required to operate vehicles and equipment on public roads are licensed for the class of vehicle to be operated on such public roads. All service personnel who will operate fuel-servicing vehicles on or off station shall hold a current and valid Commercial Driver’s License (CDL) issued by the State. Specific tasks may require other special licenses, skills, training or certifications. All special licenses and certifications shall be included in employee training records and available for inspection by the government upon request.

C-1.9 Reserve Training: The Government reserves the right to enter and occupy contracted Government facilities and to use Government-owned facilities, systems, equipment, and materials to conduct Naval Reserve training and to meet real time military operational requirements. Full cooperation in the joint use of all Government-owned facilities, systems, equipment, and materials is expected; however, under normal peacetime operating conditions or conditions as may be specified, the Contractor is not obligated to relinquish oversight of facilities, systems, equipment, and materials required to fulfill its contractual obligations and commitments, provide training services to Reserve personnel, or provide access to or use of Contractor-owned equipment. To the extent possible and practical, the Navy, through the Contracting Officer or the COR, will provide advanced notification of reserve training schedules to the Contractor.

C-1.10 Correspondence and Visits: The Contractor shall notify the COR of any and all visits or notice of intent to visit contract management, its employees, or the contracted facilities by any federal, state, local government, base (military) office/agency, union representative, or contract corporate officers. Except for that considered to be company or proprietary documents, the Contractor shall provide the COR copies of all correspondence resulting from such visits. The Contractor shall establish a maintain a visitor’s log showing name of all visitors, date of visit, time of visit, organization, and reason of visit.

C-1.11 Records Management: Documents held or generated by the Contractor shall be open and readily available to Government inspection, review, and audit for the duration of the contract and any subsequent and contiguous contract periods. The Contractor shall submit reports to the Government for compliance with Federal, state, and local requirements.

In addition, special reports may be requested for audits, inspections, reviews, and research. Should proprietary company, or non-DOD maintenance and accounting systems be installed by the Contractor, the Contractor shall provide continuous secure web access or access to a secure workstation. On termination of the contract, all records except personnel files, training records, contractor-furnished equipment records, and proprietary company management records shall be deemed the property of the Government and turned over to the Government.

C-1.12 Labor Reporting: The Contractor shall report all contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Defense Logistics Agency via a secure data collection site. The Contractor is required to completely fill in all required data fields per the paragraph below.

C-1.13 Reporting Inputs: The reporting will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk at: http://www.ecmra.mil.

C-2.0 PERFORMANCE REQUIREMENTS

C-2.1 Fuel Operations: The Contractor shall receive, maintain, store, sample and test, internally transfer, and issue petroleum products. The Contractor shall be responsible for all fuel-servicing operations and safeguarding facilities, equipment, and fuel products under its control during normal and adverse conditions.

C-2.1.1 Dispatch Center: Requests for all fuel services shall be taken by and processed by the fuel dispatch center.

Based on the specific request, equipment and personnel shall be dispatched and controlled as needed to satisfy the request received. All requests for fuel services shall be recorded, monitored, and historical records kept utilizing appropriate software and business systems. The dispatch center shall be manned by contractor personnel during hours of operation as required in Appendix A.

C-2.1.2 Fuel Servicing: The delivery, issue, defueling, and off-station fuel services to aircraft and support equipment by mobile fuel servicing vehicles and fixed direct refueling systems. Aircraft fuel services shall be in compliance with NAVAIR 00-80T-109, Aircraft Refueling NATOPS Manual, and all other applicable military, federal, and commercial policies regarding the performance of aircraft fuel servicing operations. It is the responsibility of the Contractor to identify situations where the Contractor believes applicable guidance conflicts. However, in the absence of guidance by the Contracting Officer or COR to the contrary, the NATOPS will take precedence over conflicting guidance and or procedures.

C-2.1.3 Hot Refueling: When two or less lanes are in operation services will be performed solely by Navy personnel during normal hours. If more than two lanes are required, the additional lanes shall be manned by Contractor and Navy servicing crews with the Contractor operating the pit deadman. The Navy is responsible for ensuring that proper documentation is provided to the TM.

C-2.1.4 Response Time: As outlined in Operating Hours in Appendix A, the Contractor shall be capable of providing fuel services to station and transient aircraft 24 hours a day. Each request for fuel services shall result in the dispatch and arrival of a fuel servicing truck/operator to the aircraft identified by the requester within 20 minutes from the time the request is received by the dispatch center. If a request for services is for multiple aircraft, the Contractor shall respond to any subsequent requests for refueling in the order prioritized by the Airfield operations center (AIROPS). Upon receiving a request from AIROPS to service additional aircraft while the Contractor is responding to an earlier service request, the Contractor is required to affirmatively request clarification of service priorities from AIROPS. The multiple aircraft response rule does not preclude the requestor from requesting more than one fuel service truck. In response to all pre-scheduled services, the Contractor shall be physically present on site at the time the aircraft to be serviced arrives at the designated refueling pit. Driver and operators shall not service aircraft to which they are not directed without approval by the dispatch center, nor interrupt the flow of work, i.e., service aircraft to which they are not directed, without approval by the dispatch center, nor shall they interrupt servicing operations for rest or meal breaks without proper relief or explicit approval of the fuel dispatch center. On arriving at an aircraft, operators shall take all steps and precautions necessary to service the aircraft in accordance with NAVAIR 00-80T-109, Aircraft Refueling NATOPS Manual. Service response times in excess of this requirement shall be fully and accurately recorded and explained in the dispatch pass down log and management reports.

C-2.1.5 Direct Fuel Servicing Equipment: The direct refueling system shall be inspected, maintained, and operated by the Contractor. Equipment/system inspections and product sampling/testing shall be completed and documented prior to the initial use of the equipment for the duty day.

C-2.1.6 Mobile Fuel Servicing Equipment: The Contractor shall provide the fuel servicing equipment in sufficient numbers to undertake the workload. The Contractor shall fully maintain all furnished trucks, tractors, equipment fuel tanks, refueling/defueling systems, and components ready for dispatch condition. Equipment inspections and product sampling/testing, i.e., periodic Type "C" product analysis, shall be completed and documented prior to the initial dispatch of the equipment for the duty day.

http://www.natec.navy.mil/ http://www.natec.navy.mil/

C-2.1.7 After Hour Response: The Contractor shall establish an after-hours notification mechanism: a means of being contacted in the event emergent services or workforce augmentation is required without prior coordination/notification.

All services required outside of the normal hours of operation without prior coordination/notification shall be met within two

(2) hours as measured from the time the Contractor is notified until the operator is in position to perform the service required.

If the contractor is notified in advance of requirements for after-hours service, the contractor will be in place to perform the required services as required in paragraph C-2.1.4. All afterhours support will be the contractor’s responsibility under CLIN 0001 at no additional cost to the Government.

C-2.1.8 Off Station Operations: If required, aviation and ground fuel deliveries over public roads to off station locations shall be accomplished using equipment that is configured and licensed/permitted for use on public roads. All Federal, state, and local inspections, licensing or permits, and insurance requirements for the equipment used, shall be a responsibility of the Contractor. Furthermore, the contractor shall ensure that cargo quantities and vehicle weights are adjusted so as to meet the all Federal, state, and local highway laws, regulations, and codes for traveling over public roads.

C-2.1.9 Jet Fuel Services Data: The Squadrons and Aircraft Assigned Table found in Appendix A lists squadrons/aircraft currently assigned to the installation and provides a local picture of the services required on a day-to-day basis. The Contractor shall keep this table, as well as the home station aircraft database in FMD, current. Transient aircraft ranging from the T-34 Mentor, various fighter series, to the larger C-17 requiring multiple truck services are common.

C-2.2 Bulk Storage Operations: Bulk Storage operations are defined as the receipt, storage, handling, inter-terminal product movement, and issue of capitalized bulk fuel products at the Navy-owned facilities via all modes of conveyance (tank truck, pipeline, and barge) 24 hours a day, seven days a week, year round (24/7). The Contractor shall be responsible for performing bulk fuel operations, system inspections, preventive maintenance, quality surveillance, inventory accountability and safeguarding fuel supplies under its control during normal and adverse conditions. Bulk operations requires a dedicated fuel scheduler capable of receiving fueling request from customers; scheduling shipments, deliveries, and receipts; making scheduling changes; and creating daily schedules of fuel operations. All assignments and control of qualified personnel will be handled to ensure compliance with approved standards and operating procedures. Except for scheduled maintenance and other occurrences of which the fuel dispatch center has been notified, the Contractor shall maintain tank and fill stand systems in the ready-to-issue mode to transfer/issue products on demand.

C-2.2.1 Bulk Output: F-24 is transferred from bulk storage to the direct refueling system day tanks and issued to refuelers. F-24 is issued from bulk storage to refuelers. The bulk storage system shall be kept in the ready-to-pump (issue) mode to supply product on demand. Except for scheduled maintenance and other occurrences of which the fuel dispatch center has been notified, the Contractor shall maintain tank and fillstand systems in the ready-to-issue mode and work to transfer/issue products on demand.

C-2.2.2 Transfers to Refuelers: The truck fillstand is a driver-operated, supply on demand or self-service system used to fill refuelers. Documentation relevant to refueler top-offs and the disposition of those documents shall be compiled and controlled in a manner as to ensure compliance with DLA Policy.

C-2.2.3 Transfers to the Day Tank System: Transfers to the day tank system shall be monitored by a FDSO who shall remain in contact with the day tank system operator during transfer operations. The Contractor shall be responsible for all coordinated gauging, measurement, reconciliation, and documentation actions relevant to all transfer operations.

C-2.2.4 Receipts, Ground Fuels: MUR and DS2 are received by commercial tank truck. The Contractor shall undertake all actions to receive product and store in their respective tanks.

C-2.3 Service Station: Dispensing of ground products from a fixed automated facility/system to authorized customers, are conducted at The Seaplane Base, Bldg. 357 (DS2 only), and Ault Field, Bldg. 2702 (MUR only). The service stations are manned only to the extent necessary to undertake system inspections, perform maintenance, conduct inventories, and receive product deliveries. The Contractor shall be responsible for providing the qualified personnel to perform the aforementioned tasks and duties as further defined within this section.

C-2.3.1 Operations: The Ault Field station consists of a dispensing facility connected to two 25,000-gallon underground MUR bulk tanks. Two 25,000-gallon DS2 tanks are also present but not connected to the service station. Both products are received by commercial tank truck. The Seaplane Base service station, Bldg. 357, consists of a 2,000-gallon above ground DS2 tank and servicing components. DS2 is transferred from Ault Field to the station using the Contractor’s ground fuel truck. The Contractor shall track ground fuels inventories and order products as needed to meet DLA Energy Accounting Policies and maintain appropriate levels to ensure uninterrupted service. Disruption of automated service station function may require manual operation of the facility or the dispensing of products from a ground fuel servicing truck, and manual documenting of issues. In the event of a power, system, or mechanical failure that renders the service station completely inoperable, the Contractor shall post directions to the alternate source of products and the hours of operation.

C-2.3.2 Automated Dispensing System Key Management: The Contractor shall be responsible for issuing and revoking keys as required in writing by the COR and in accordance with DLA Energy Policy P-5, Vehicle Identification Link (VIL) Key Encoding, Accountability, and Control and downloading the lock-out list for WEX Cards each week. The Contractor will provide keying services for the keys.

C-2.4 Ground Fuels: Issues or defuels by truck to authorized customers (jet fuel may be used in lieu of diesel).

The Contractor shall be responsible for performing all ground fuel delivery operations and safeguarding fuel supplies under its control during normal and adverse conditions.

C-2.4.1 Equipment: The Contractor shall furnish and maintain ground fuel servicing equipment necessary to undertake delivery operations during the days and hours specified in Appendix A. Equipment inspections shall be completed and documented on the vehicle inspection forms prior to the initial dispatch of the equipment for the duty day.

C-2.4.2 Delivery: Ground fuels, reformulated unleaded gasoline (MMR) and ultra-low sulfur diesel (DS2), shall be delivered as scheduled to the authorized activities. Unscheduled requests shall be accomplished within the time limits mutually agreed upon by the requesting activity and dispatcher.

C-2.4.3 Delivery Points: Maps identifying all locations by product, facility number and tank capacity will be provided by the installation and updated periodically. At contract start up, the Contractor shall survey all locations and confirm schedules to ensure uninterrupted support. The Contractor shall routinely update the locations and schedules as changes occur.

C-2.5 Used Oil Handling: The Contractor shall be responsible for collecting used oil from identified government collection points and responding to unscheduled request. Maps identifying all established and scheduled pick up points by type/grade will be provided by the installation and become a part of the contract. The Contractor shall routinely update the locations and schedules as changes occur. All products collected are disposed of by the installation, limited to their environmental program and may be altered or terminated at any time. The Contractor shall document each used oil pick-up using forms provided by the base.

C-2.6 Recyclable and Recoverable Fuels: The Contractor shall be responsible for recycling and recovery of aviation and ground fuels aboard the installation. This includes, but is not limited to, quality surveillance samples, facility maintenance activities, and tank bottoms. The Contractor shall be responsible for coordinating with the COR for disposition of all recoverable and recyclable fuel stocks in accordance DLA Policies and Instructions. All products classified as non-reclaimable are collected and disposed of by the installation.

C-2.7 Product Inventory Accountability: The Contractor shall be responsible for the inventory management of petroleum products held within the facilities, equipment, tanks, and vehicles under Contractor control. The Contractor shall provide accurate inventories of all DLA Energy Capitalized Stocks under Contractor control, in accordance with DoD 4140.25, all applicable DLA Energy Policies and Instructions, and all clauses of this contract. The COR shall be informed immediately of any discrepancy in inventory or fuel shortages, based on customer requests. All product receipts, issues, shipments or transfers shall be properly documented and auditable.

C-2.8 Product Quality Surveillance: The Contractor will be responsible for maintaining the quality of the Government owned product in accordance with MIL-STD-3004, Department of Defense Standard Practice, and Quality Assurance/Surveillance for Fuels, Lubricants and Related Products; NAVAIR 00-80T-109, Aircraft Refueling NATOPS Manual; and the Contractor’s developed PQSP.

C-2.8.1 Quality Determination: No petroleum products shall be received, or issued without first determining and confirming conformance with product quality requirements. Products shall be issued on a first-in, first-out basis unless otherwise specified or directed by the Government. Non-conforming product shall be reported to the COR immediately.

Anytime product is received into a tank, the tank’s contents shall be suspended from issue pending quality conformance sampling and testing. The Contractor shall ensure that certificates of quality conformance (test reports) are maintained on file for all on-hand fuel stocks.

C-2.8.2 Laboratory Operation: The Contractor shall operate and maintain government furnished petroleum laboratory and all test equipment. Calibration of laboratory test equipment, replacement of standards, and material necessary for daily operations shall be provided by the Contractor. Only qualified and trained personnel shall perform test and related laboratory operations. The Contractor shall provide and maintain a bench stock of all consumable and expendable material necessary for laboratory operations.

C-2.8.3 Sampling: The Contractor shall be capable of sampling and C level testing 24 hours a day, 7 days a week, every day of the year (24/7). The Contractor shall take all required samples.

C-2.8.4 Housekeeping: Fuel laboratory facilities and equipment shall be maintained to the degree of cleanliness and order commensurate with a “quality surveillance” program. Fuel samples and chemicals shall be properly labeled and stored in the appropriate storage lockers, glassware washed, dried, and stored, and laboratory hardware stored so as to present an orderly appearance.

C-2.9 Maintenance: The Fuel Contractor shall be responsible for the normal and continuous use, operation, maintenance, and real time reporting of discrepancies applicable to all systems, facilities, and equipment furnished by the Government. Petroleum system means an underground or aboveground fuel storage tank, associated fuel piping, pump house, loading and unloading station, hydrant fuel system and associated hydrant outlets and pantographs, oil water separator, ancillary equipment and appurtenances, electrical power and controls, lighting, emergency generators, refueler truck parking, fire protection system, and containment system, if any. The Contractor shall manage, coordinate, oversee, and report as needed to ensure all required inspections, services, maintenance and repairs of all facilities, equipment and real property associated with this contract are performed as required to ensure compliance with all Navy, Department of Defense (DoD), State, Local, Federal, American Petroleum Institute (API), and Unified Forces Criteria (UFC) requirements throughout the life of the contract. This includes monitoring all maintenance being performed by Government agencies or other contractors to verify that it is requested in a timely manner, scheduled as required, coordinated with relevant offices, finished to completion, and recorded in the maintenance database. The contractor will report maintenance conflicts, deficiencies, and delays to the COR and Contracting Officer as soon as possible for resolution.

C-2.9.1 Preventive Maintenance (PM): The Contractor shall ensure that all Government property is preserved and maintained in a safe working condition. PM tasks are defined as maintenance work to preserve a facility by preventing its deterioration; such as, but not limited to, corrosion control, grounds keeping, pressure washing, cleaning, spot painting, housekeeping, etc. It is essential that the Contractor devote adequate effort to identifying future deficiencies and potential deficiencies in order to prioritize PM efforts. PM includes performing, at a minimum, the services recommended by the manufacturer or in accordance with commercially accepted practices, as well as the effort required to keep a facility, a piece of equipment or system functioning. While the Government does not plan to dictate specific PM requirements or practices, the Contractor’s maintenance plan shall provide a systematic approach to identifying, planning, scheduling, documenting/reporting and managing (labor, materials and time) to perform those actions that contribute to the uninterrupted functioning of the fuel terminal. The Contractor shall ensure that the costs for preventive maintenance are included in CLIN 0001 on a firm fixed-price basis.

C-2.9.2 Operator Maintenance: This is maintenance performed by the operator and is the care and minor maintenance of equipment using procedures that do not require detailed technical knowledge of the equipment’s or system’s function and design. This category of maintenance normally consists of inspecting, cleaning, servicing, preserving, lubricating, and adjusting, as required. Such maintenance may also include simple parts replacement that can be performed with only basic mechanical skills and simple hand tools. The Contractor shall not provide maintenance or repair beyond aforementioned maintenance unless directed by the Contracting Officer. The Contractor shall ensure that the costs for operator maintenance are included in CLIN 0001 on a firm fixed-price basis.

C-2.9.3 Daily, Weekly, and Monthly Recurring Maintenance Requirements: The Contractor shall be responsible for daily, weekly, and monthly recurring maintenance checks and services of government fuel facilities and related fuel handling equipment in accordance with NAVAIR 00-80T-109, Aircraft Refueling NATOPS Manual, NAVFAC MO-230, UFC 3-460-03 Unified Facilities Criteria (UFC) Operations and Maintenance: Maintenance of Petroleum Systems, DoD regulation 4140.25-M chapter 8, applicable contract clauses, and the Government Operations and Maintenance Manuals available on site.