5Statement of Work (SOW) for Commercial High-Speed Internet Service Provider (CISP) Services for Westover ARB MA

21 January 2026

1. Scope of Work The contractor shall provide high-speed internet services, including all necessary infrastructure, equipment, and technical support, to ensure seamless connectivity for authorized users and systems. Services shall meet the performance, security, and reliability standards outlined in this SOW. Westover ARB will include either connecting to fiber feed which is currently terminated in Building 1800(Demarcation) or provide a new fiber feed to Building 1800(Demarcation) utilizing the Westover Manhole Duct System.

Government will provide fiber connections from Building 1800(Demarcation)to Building 1800 where Contractor will install Router/Gateway device and Firewall to provide high-speed fiber internet at Westover ARB.

2. Requirements The Contractor shall provide the following technical specifications:

2.1 Service Specifications

• Bandwidth: The contractor shall provide symmetrical internet connectivity with a minimum speed of 1 Gbps (download and upload) for primary circuit with scalability to 2,3, and 4 Gbps as needed for roughly 900 devices.

• Uptime Guarantee: The contractor shall ensure a minimum service uptime of 90.0% annually, with rapid restoration procedures for any outages.

• Latency: Maximum latency shall not exceed 50 milliseconds for local traffic and 100 milliseconds for regional traffic.

• Scalability: The service must support scalable bandwidth increases with minimal disruption to operations.

2.2 Infrastructure and Equipment

• The contractor will not supply any hardware.

2.3 Technical Support

• The contractor shall provide 24/7 technical support with a maximum response time of 60 minutes for critical issues and 4 hours for non-critical issues.

• On-site support must be available within 2 hours of notification for critical outages at the designated location(s).

• The contractor shall assign a dedicated account manager for coordination with the client.

2.5 Locations: Government reserves the right to expand service/increase speed to different areas of the base if required in the future. Building may be subject to change.

• Building 1850, Wing Headquarters PA (Wireless)

• Building 1204, Wing Conference Center (Wireless)

• Building 7075, Hangar 3-PAX Terminal (Wireless)

• Building 1610, Base OPS (Wired and Wireless)

• Building 1100, Computer Learning Center / Family Services (Wired & Wireless)

• Building 3400, Communication Squadron (Wired & Wireless)

• Building 7015, RISO Hangar (Wireless)

3.0 Network Protocols and Compatibility

Support for all IP protocols, including UDP, TCP, IPSEC, without filtering, proxies, or Network Address Translation (NAT) on the Contractor's side. Allow use of government-owned VPNs. Firewalls: Government reserves the right to request changes and access to make changes. No sniffers, or restrictions imposed by the Contractor on the circuit.

Provide public IPv4 addresses and IPv6 compatibility.

4.0 Installation and Demarcation

Deliver the circuit to the base's designated demarcation point. Include all necessary labor, equipment, cabling, and permits for installation. Conduct end-to-end testing within installation to verify performance. Label all cables and provide documentation on equipment (manufacturer, model, specifications).

5.0 Security and Compliance

Adhere to DoD cybersecurity requirements. Ensure no unauthorized access to base networks; Contractor equipment must be isolated at the demarcation. Provide background-checked personnel with appropriate clearances if on-site access is required.

Comply with physical security standards, including key control and lock management for any Contractor-installed hardware. Report any security incidents within [e.g., 1 hour] to the base's Contracting Officer's Representative (COR).

6. Quality Assurance and Control The Contractor shall develop and maintain a Quality Control Plan (QCP) to ensure services meet standards, submitted within 60 days of award. The Government will evaluate performance using a Quality Assurance Surveillance Plan (QASP), monitoring key metrics like uptime and response times. Defective services may result in re-performance at no cost, deductions, or contract termination.

7. Personnel Requirements

All personnel must pass background checks and adhere to base access protocols.

Identification: Contractor employees shall wear badges identifying them as non-government personnel.

8. Government-Furnished Items The Government will provide, Fiber pathways, routers, switches, modems, access points and cabling, compliant with industry standards.

9. Contract Contractor shall provide a service contract with a base year and 4 option year (plus 6 months bridge, if required).

10. Point of Contacts

10.1 Contractor shall ensure that the 439th Communications Focal Point, receives at least 72 hour advanced notification of all planned and/or scheduled service interruptions or maintenance, and immediate notification of unplanned outages by contacting (413) 557- 7999 and email 439cs.scosf@us.af.mil.

10.2 The Government’s technical point-of-contact for the contract shall be Mr. Robert Mersincavage, (413) 557-3949.

10.3 The Government’s Project Manager for the contract shall be Mr. Sean Gmachowski,

(413) 557- 2565.

mailto:439cs.scosf@us.af.mil