Service_Level_Matrix.pdf
PDF 103 KB Posted
- Solicitation number
- 26-0234-RFP
- Issued by
- Pinellas County, Clewiston City, Florida
About this file
This Service Level Matrix establishes cleaning performance standards for Pinellas County, Florida's janitorial services contract covering 50+ facilities totaling over 2 million square feet, including courthouse complexes, sheriff's office locations, detention centers, tax collector offices, and administrative buildings. The document defines six distinct service levels (A through F) categorizing facilities by traffic volume and function—ranging from high-traffic general office areas (Service Level A) to holding cells (Service Level F)—with cleaning frequencies and detailed specifications for 14 functional areas including general office spaces, conference rooms, restrooms, fitness centers, kitchens, lobbies, corridors, stairways, elevators, sensitive equipment areas, laboratories, warehouses, and detention facilities. Services encompass daytime porter operations, routine scheduled cleaning, floor maintenance, supplies distribution, and inventory management, with task frequencies ranging from daily to semi-annual depending on facility type, traffic volume, and functional requirements. The competitive Request for Proposals (RFP 26-0234-RFP) requires proposals by March 17, 2026, at 3:00 p.m., with a question submission deadline of March 12, 2026, at 2:00 p.m.; no site visits or pre-conference meetings are scheduled. The initial contract term is 36 months from the award date with two optional 12-month renewal periods at the County's discretion.
Pricing will be submitted through the OpenGov electronic platform using unit costs and monthly rates, with annual price adjustments permitted up to the lesser of the Consumer Price Index or 5% upon request 90-120 days prior to contract anniversary. The previous contract was awarded to High Sources Inc. under Contract Number 23-0230-ITB with a total three-year value of $5,556,534.84 and annual estimated expenditure of $1,852,178.28. The FY26 budget allocation is $2,598,160.00 distributed across multiple account strings within the CPM Department Operating Budget. The County furnishes consumable items including toilet paper, paper towels, hand soap, and all approved cleaning chemicals, while the contractor must provide all labor, supervision, equipment, materials, tools, and specialty products, plus approximately 450 hours of miscellaneous special services, 50 hours for pre/post activation cleaning, and 100 hours for emergency activation porter services. Contractor qualifications require a minimum of five years in continuous business, local presence within 50 miles of Pinellas County, three customer references, financial capacity documentation, equipment inventory listing, E-Verify compliance, background-cleared employees with required security clearances, and comprehensive insurance coverage including General Liability with $1,000,000 combined single limit and Workers' Compensation at statutory limits. Contractors must comply with mandatory affidavits including Common Carrier Attestation, Foreign Countries of Concern Affidavit, and Human Trafficking Affidavit, all notarized under penalties of perjury prior to contract award.
View the file
Other files
Show all 17
On GovTribe
Work with this file
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
Service A B C D F
High Traffic Medium
Traffic Clinic
Garage &
Warehouse
Holding
Cells
Vacuum carpeted floors M/W/F M/F M/W/F M/W/F
Empty office trash, replace all liners and return receptacles to original location Daily Daily Daily M/W/F
Empty recycling bins Weekly Weekly Weekly W
Wet mop and remove scuff marks from all non-carpeted floors Daily M/W/F Daily M/W/F
Clean and thoroughly polish drinking fountains Daily M/W/F Daily M/W/F
Clean and disinfect all public counters Daily M/W/F Daily M/W/F
Remove fingerprints from entrance glass Daily M/W/F 2x Daily M/W/F
Clean and disinfect doorknobs and light switches Daily M/W/F Daily M/W/F
Spray buff all tile / terrazzo floor areas according to industry standards.
M/F Weekly Weekly Bi-Weekly
Clean vertical and/or mini blinds Bi-Weekly Monthly Bi-Weekly Monthly
Dust tops of desk areas in offices. Weekly Weekly Weekly Weekly
Clean and polish stainless steel, chrome, and brass surfaces, ensuring the polish does not stain or mark area around push plates or other fixtures.
Monthy Monthly Monthly Monthly
Wipe down doors with non-abrasive cleaner Monthy Monthly Monthly Monthly
Wipe clean all vents and diffusers Bi-Weekly Monthly Weekly Monthly
Dust horizontal & vertical surfaces Weekly Weekly Weekly Weekly
Spot clean carpets As Needed As Needed As Needed As Needed
Vacuum with hand tool around copy machines and other equipment Bi-Weekly Monthly Bi-Weekly
Interior window cleaning As Needed As Needed
Vacuum carpeted floors Daily M/W/F Daily M
Empty trash, replace all liners and return receptacles to original location Daily Daily Daily M
Damp mop and remove scuff marks from all non-carpeted floors Daily M/W/F Daily M
SERVICE LEVEL
GENERAL OFFICE AREAS
CONFERENCE ROOMS
Medium
Traffic Clinic
Garage &
Warehouse
Holding
Cells
SERVICE LEVEL
Clean and disinfect conference tables Daily Daily Daily M
Dust all ledges Weekly Bi-Weekly Weekly Monthly
Wipe clean all vents and diffusers Bi-Weekly Monthly Bi-Weekly Monthly
Clean glass cases Monthy Monthly Monthly Monthly
Dust horizontal & vertical surfaces Weekly Weekly Weekly
Spot clean carpets As Needed As Needed As Needed As Needed
Wet mop floors using a germicidal detergent solution Daily Daily 2x Daily M/W/F
Empty receptacle trash, replace liner Daily Daily 2x Daily M/W/F
Empty and clean sanitary napkin disposal units and wrap for separate disposal. Replace liners Daily Daily Daily M/W/F
Clean and polish mirrors Daily M/W/F Daily M/W/F
Clean and disinfect toilets and urinals, inside and out and install urinal deodorizer blocks as designated. Polish bright work. Clean toilet seats on both sides. Remove any rust, discoloration, and calcium build-up on/around bathroom fixtures with a non-acidic product. No chemicals are to be left in toilets or urinals or on fixture surfaces. Waterless urinals require special spray cleaning and maintenance.
Daily Daily 2x Daily M/W/F
Wipe towel cabinets Daily M/W/F Daily M/W/F
Floor scrubbings Monthly Monthly
Check and refill all toilet paper, towel dispensers, hand soap dispensers, etc. Replacement soap cartridges shall be of the type designated for the dispenser.
Daily Daily 2x Daily Daily
Scrub shower walls and remove soap build- up using a disinfectant fungicide product Daily M/W/F Daily
Clean and disinfect sinks and countertops. Polish bright work. Daily M/W/F Daily
Wash entrance doors and walls with a disinfectant. Weekly Weekly Weekly
REST ROOMS
FITNESS CENTERS/SHOWERS/LOCKER ROOMs/MAT ROOMS
Medium
Traffic Clinic
Garage &
Warehouse
Holding
Cells
SERVICE LEVEL
Pour a solution of germicidal detergent, previously approved by
Facility Representative, down the floor drain to fill the drain trap.
Weekly Weekly Weekly
Vacuum and wipe clean all vents and diffusers Weekly Weekly Weekly
Wipe clean partition tops, partition sides, ledges, vents, louvers in doors, tops of mirrors and lights.
Monthy Monthly Monthly
Clean and polish stainless steel, chrome, and brass surfaces, insuring the polish does not stain or mark area around push plates or other fixtures.
Monthy Monthly Bi-Monthly
Dust horizontal & vertical surfaces Weekly Weekly Weekly
Clean and disinfect trash receptacles Monthy Monthly Monthly
Machine scrub floors Monthy Quarterly Monthly
Clean floor grout Semi-Annual Semi-Annual Annually
Sweep all floors Daily M/W/F Daily
Wipe all mirrors to a streak free finish Daily M/W/F Daily
MAT ROOMS- sweep, clean, and disinfect all mat surfaces. Wipe down and disinfect walls.
Daily
Empty kitchen trash and replace liners Daily M/W/F Daily M/W/F
Wet mop non-carpeted floors Daily M/W/F Daily M/W/F
Clean and disinfect sinks and counters Daily M/W/F Daily M/W/F
Vacuum carpeted floors Daily M/W/F Daily M/W/F
Wipe down outside of cabinetry Weekly M/W/F Weekly Monthly
Clean vertical and/or mini blinds Monthy Monthly Monthly Monthly
Wipe clean all vents, diffusers, and exhaust hoods Weekly Weekly Weekly Weekly
Clean and polish stainless steel, chrome and brass surfaces, ensuring the polish does not stain or mark area around push plates or other fixtures.
Monthy Monthly Monthly Monthly
Dust horizontal & vertical surfaces Weekly Weekly Weekly Weekly
Machine scrub floors Monthy Monthly Quarterly
Clean floor grout Semi-Annual Semi-Annual Quarterly
KITCHENS AND BREAK ROOMS
Medium
Traffic Clinic
Garage &
Warehouse
Holding
Cells
SERVICE LEVEL
Clean all tables, chair seats & backs, counters, microwaves, sinks, and refrigerators Daily Daily
Remove fingerprints on stainless and windows Daily Daily
Vacuum carpeted floors Daily M/TH Daily
Wet mop all non-carpeted floors Daily M/TH Daily
Clean entrance glass doors and revolving glass doors. Clean framework, including transoms and sidelights- interior and exterior Daily M/TH 2x Daily
Clean ledges and moldings, inside and exterior of entry way doors Daily M/TH 2x Daily
Empty, replace liner, and clean outside of trash cans Daily M/W/F Daily
Clean, disinfect and polish all public telephones Daily M/W/F Daily
Clean all door brass and/or stainless brushed steel Daily M/TH Daily
Empty all exterior ashtrays, recycling and trash receptacles of cigarette butts and debris Daily M/W/F Daily
Continuously dry mop non-carpeted lobby floor on rainy days, during normal business hours As Needed As Needed As Needed
Wipe clean and polish all glass and mirrored surfaces Daily M/W Daily
Remove unsightly soil, grass, leaves, cans, litter, etc. from the building exterior, patios, and surrounding areas. Maintain areas around all dumpsters free of litter, trash, etc. Police grounds, parking areas, sidewalks (adjacent to buildings out to the curbing of the sidewalks), exterior exit landings, and exterior stairs. Empty all trash cans in Parking Lots.
Daily M/W Daily
Dust and wipe clean all flat surfaces, walls, windowsills, pillars and other flat areas Weekly Weekly Weekly
Machine scrub non-carpeted floors Weekly Weekly Weekly
Clean vertical and/or mini blinds Weekly Bi-Weekly Weekly
Wipe clean all vents and diffusers Weekly Weekly Weekly Bi-Weekly
LOBBIES, PUBLIC AREAS, ENTRANCES & VESTIBULES
Medium
Traffic Clinic
Garage &
Warehouse
Holding
Cells
SERVICE LEVEL
Clean and polish stainless steel, chrome, and brass surfaces, ensuring the polish does not stain or mark area around push plates or other fixtures
Bi-Weekly Monthly Weekly
Dust horizontal & vertical surfaces Weekly Weekly Weekly Weekly
Wash all public waste receptacles Quarterly Quarterly Quarterly
Spot clean carpets As Needed As Needed As Needed As Needed
Clean floor grout Annually Annually Annually Annually
Sweep laundry room area concrete floor Daily Daily
Dust benches, remove standing water, replace bags around exterior pet relief station Daily Daily
Interior window cleaning As Needed As Needed
Vacuum carpeted floor Daily M/W/F Daily
Damp mop and/or spray buff all non-carpeted floors Daily M/W/F Daily
Empty, replace liner and wipe trash receptacles Daily M/W/F Daily
Wipe clean all vents and diffusers Bi-Weekly Monthly Weekly Monthly
Clean and polish stainless steel, chrome, and brass surfaces, ensuring the polish does not stain or mark area around push plates or other fixtures.
Monthy Monthly Monthly
Dust horizontal & vertical surfaces Weekly Weekly Weekly Weekly
Spot clean carpets As Needed As Needed As Needed As Needed
Clean vertical and/or mini blinds Weekly Bi-Weekly Bi-Weekly
Wax and strip non-carpeted floors per the Floor Care Section Bi-Annual Annually Bi-Annual
Sweep or vacuum steps and landings M/W/F M/W M/W/F
Wipe banisters and ledges M/W/F M/W Daily
Wet mop non-carpeted stairs and landings Weekly Weekly Weekly
Wipe and clean all railings and doors Weekly Weekly Weekly
e. Wipe clean all vents and diffusers Bi-Weekly Monthly Weekly Monthly
CORRIDORS
STAIRWAYS
Medium
Traffic Clinic
Garage &
Warehouse
Holding
Cells
SERVICE LEVEL
Clean and polish stainless steel, chrome, and brass surfaces, ensuring the polish does not stain or mark area around push plates or other fixtures.
Monthy Monthly Monthly
Dust horizontal & vertical surfaces Weekly Weekly Weekly Bi-Weekly
Spot clean carpets As Needed As Needed As Needed As Needed
Remove chewing gum, litter, mop up spills, knock down cobwebs M/W/F M/W M/W/F As Needed
Wipe elevator cab walls to keep high sheen and to remove fingerprints M/W/F M/W Daily
Clean and disinfect control button panel Daily M/W Daily
Vacuum carpeted floor, wet mop non-carpeted floors M/W/F M/W Daily
Clean and vacuum all door tracks and polish all door interior and exterior surfaces M/W/F M/W M/W/F
Wipe mirrored surfaces in the elevator cabs M/W/F M/W M/W/F
Wipe clean all ledges, vents and diffusers Weekly Weekly Weekly
Clean and polish stainless steel, chrome, and brass surfaces, ensuring the polish does not stain or mark area around push plates or other fixtures.
Monthy Monthly Monthly
Dust horizontal & vertical surfaces Weekly Weekly Weekly Weekly
Spot clean carpets As Needed As Needed As Needed As Needed
Clean Track at entryway Weekly Weekly
Germicide solution on doors, knobs and floors Daily Daily Daily
Computers, cameras, projectors, and other electrical equipment as dust free as possible Daily Daily Daily
Vacuuming and/or dry mopping and wet mopping Daily Daily Daily
Empty trash, replace all liners and return receptacles to original location M/F
Clean and thoroughly polish drinking fountains M/F
SENSITIVE EQUIPMENT AREAS, LABATORIES, AND HEALTH CARE CLEANING
GENERAL WAREHOUSE AREA
ELEVATORS
Medium
Traffic Clinic
Garage &
Warehouse
Holding
Cells
SERVICE LEVEL
Sweep, wet mop and remove scuff marks from all non-carpeted floors Monthly
Wipe clean all vents and diffusers Monthly
Empty Trash, replace liners, and return receptacles to their original locations Daily
Sweep and wet mop floors using a germicidal detergent solution Daily
Clean and disinfect sinks and countertops, and polish bright work Daily
Clean and disinfect toilets inside and out Daily
Wipe clean all glass surfaces Weekly
Clean and polish stainless steel, chrome, and brass surfaces, ensuring the polish does not stain or mark the area around push plates or other fixtures
Monthly
Clean and disinfect doorknobs and light switches Weekly
Wipe clean all vents Monthly
Clean exterior elevator doors to keep high sheen and remove fingerprints Weekly
Dust all ledges Monthly
Clean and polish all mirrors Monthly
Wet mop non-carpeted floors Weekly
Vacuum carpeted floor Daily
Clean and disinfect toilets inside and out Daily
Clean and polish stainless steel, chrome, and brass surfaces, ensuring the polish does not stain or mark the area around push plates or other fixtures
Monthly
Spray buff all tile/terrazzo floor areas according to industry standards Weekly
Holding Cells
(All Holding Cells (1st, 3rd, & 4th Floors)
Detention Control Area/1st Floor Corridor
Medium
Traffic Clinic
Garage &
Warehouse
Holding
Cells
SERVICE LEVEL
Wipe elevator cab walls to keel high sheen and to remove fingerprints Weekly
Clean exterior elevator doors to keep a high sheen and to remove fingerprints Weekly
Sweep, wet mop elevator floors using a germicidal detergent solution Weekly
Empty trash, replace liners, and return receptacles to their original locations Daily
Clean and disinfect sinks and countertops, polish bright work Daily
Wipe clean all vents Monthly
Wet mop non-carpeted floors Weekly
Clean and disinfect doorknobs and light switches Weekly
Wax and strip non-carpeted floors per the Floor Care Section As Needed
Clean exterior elevator doors to keep a high sheen and remove fingerprints Weekly
Wipe clean all vents Monthly
Service l
File details come from the government source that posted it. Updated .