Section J.6 - Attachment - FY21 Q4 EAP Utilization Report.pdf
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- PSCFOH_EAPWL_06242022
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ReportID: NATL
Year Start Date: 10/1/2020
Report Period: 7/1/2021 - 9/30/2021
Utilization Report
Employee Assistance Program
Federal Occupational Health
Report ID: BH0006EAUTM
Run Date: 10/15/2021 9:45:05 AM
Page-1 NATL - 1
Solicitation No. 75P0012R00177 Section J, Attachment 6
Fiscal Year 21, Quarter 4 EAP Utilization Report
Current Period Year-to-Date
Service Activity FOH Number Percent Number Percent
Total FOH EAP Website User Sessions 14,558 35.2% 52,531 33.1%
Initial Requests for Assessment/Referral 8,870 21.4% 34,365 21.6%
Counseling CasesFOH 2,010 4.9% 8,625 5.4%
Legal Consultation/Assessment Cases 424 1.0% 4,251 2.7%
Financial Services Cases 359 0.9% 859 0.5%
Presentation Participants 15,171 36.7% 58,142 36.6%
Total Cases/Participants FOH 41,392 100.0% 158,773 100.0%
Current Employee Count FOH 545,876
Year-to-Date Employee Count FOH 589,091
Current Current Norm
Utilization Period YTD FOH
Current Employee Count 545,876 589,091 589,091
Counseling Cases 2,010 8,624 8,624
Counseling Utilization (Annualized) 1.46% 1.46% 1.46%
*Activity Use Rate (AUR) (Annualized) 30.07% 26.95% 26.95%
*AUR includes:
initial requests for assessment/referral/information; counseling cases; legal & financial requests; and participation in health & wellness presentations, grief groups, CISM activity, health fairs and orientations. Members may have more than one service during the reporting period.
Page-2 NATL - 2
Year Start Date: 10/1/2020
Report Period: 7/1/2021 - 9/30/2021
Federal Occupational HealthReport ID: BH0006EAUTM
Run Date: 10/15/2021 9:45:08 AM Solicitation No. 75P0012R00177
Current Period Year-to-Date Norm
INITIAL REQUESTS FOR ASSMT/REFRL Number Percent Number Percent FOH
Request/Cnslg. 4,942 55.7% 18,450 53.7% 53.7%
General Info 322 3.6% 1,371 4.0% 4.0%
Supv/Mgmt Cons 306 3.4% 1,282 3.7% 3.7%
Tele Consult w/Other 787 8.9% 2,695 7.8% 7.8%
Tele Crisis Int 18 0.2% 100 0.3% 0.3%
Request CISD 21 0.2% 122 0.4% 0.4%
Legal Consult 1,428 16.1% 5,487 16.0% 16.0%
Req Training 92 1.0% 472 1.4% 1.4%
Mgmt.Cnsl.Disas 0 0.0% 3 0.0% 0.0%
Follow-Up Consult 608 6.9% 2,970 8.6% 8.6%
Management Skills Consult 4 0.0% 23 0.1% 0.1%
Financial Consult 342 3.9% 1,390 4.0% 4.0%
Total 8,870 100.0% 34,365 100.0% 100.0%
Page-3 NATL - 3
Year Start Date: 10/1/2020
Report Period: 7/1/2021 - 9/30/2021
Federal Occupational HealthReport ID: BH0006EAUTM
Run Date: 10/15/2021 9:45:08 AM Solicitation No. 75P0012R00177
Current Current Norm
SESSIONS PER CLOSED CASE Period YTD FOH
Number Of Closed Cases 2,235 15,881 15,881
Number of Sessions Delivered 8,529 59,139 59,139
3.82 3.72 3.72
Satisfaction Survey Results - FOH % N
Overall Satisfaction with EAP 100.0% 47
Satisfaction with Improved Job Effectiveness 100.0% 40
Recommend EAP and WorkLife Services To Other Employees 100.0% 47
Sessions Attendees Hours
Current Year-to- Current Year-to- Current Year-to-
GROUP ACTIVITIES Period Date Period Date Period Date
Grief Groups 51 171 929 2,785 53.3 173.0
Critical Incident Stress Management 13 37 160 434 25.0 65.5
Health Fair 0 1 0 48 0.0 2.0
Total 64 209 1,089 3,267 78.3 240.5
Sessions Attendees Hours
Current Year-to- Current Year-to- Current Year-to-
OTHER ACTIVITIES Period Date Period Date Period Date
Visits to Your Agency 0 0 0 0 0.0 0.0
Business Meetings 0 6 0 25 0.0 4.5
Total 0 6 0 25 0.0 4.5
Sessions Attendees Hours
Current Year-to- Current Year-to- Current Year-to-
EAP ORIENTATION ACTIVITY Period Date Period Date Period Date
Employee Orientation 142 605 5,741 23,174 97.5 429.8
Employee Orientation - online presentation 0 0 0 0 0.0 0.0
Supervisory Orientation 23 88 499 1,914 43.0 111.0
Supervisory Orientation - online presentation 0 0 0 0 0.0 0.0
Union Briefing 0 0 0 0 0.0 0.0
Other 0 0 0 0 0.0 0.0
Total 165 693 6,240 25,088 140.5 540.8
Prevention and Wellness Activities For Your Agency
Promotional Materials Distributed - FOH Current Period Year-to Date
Newsletters 3 12
Wallet cards, brochures and/or posters 6,741 38,867
Sessions Attendees Hours
HEALTH & WELLNESS PRESENTATIONS SUMM Current Period Year-to-Date Current Period Year-to-Date Current Period Year-to-Date
Employees Total 145 541 7,284 28,682 154.5 603.0
Supervisors Total 19 43 558 1,080 27.0 56.3
Total 164 584 7,842 29,762 181.5 659.3
Page-4 NATL - 4
Year Start Date: 10/1/2020
Report Period: 7/1/2021 - 9/30/2021
Federal Occupational HealthReport ID: BH0006EAUTM
Run Date: 10/15/2021 9:45:09 AM Solicitation No. 75P0012R00177
Sessions Attendees Hours
Employee Topics Current Period Year-to-Date Current Period Year-to-Date Current Period Year-to-Date
ANGER HAPPENS: HANDLING STRONG EMOTIONS 1 6 134 347 1.0 9.0
ANXIETY: BEYOND WORRY 14 29 1,109 2,065 13.5 34.5
APPRECIATING DIFFERENCE 6 18 158 836 9.0 24.0
ART OF PARENTING 1 7 19 238 1.0 7.0
BALANCING WORK AND PERSONAL LIFE 11 34 595 1,857 11.0 40.0
BULLYING BASICS 2 3 128 145 2.0 3.0
BURNOUT AND STRESS MANAGEMENT 14 44 835 2,489 13.8 43.8
CIVILITY IN THE WORKPLACE 2 16 104 823 4.8 24.8
CONTENDING WITH CHANGE 13 29 522 1,816 12.0 31.0
COPING WITH DOWNSIZING AND JOB LOSS 0 1 0 9 0.0 1.0
DEALING WITH CHALLENGING INTERACTIONS 13 26 516 1,783 15.5 34.0
DEALING WITH CONFLICT 3 7 57 212 3.0 10.0
DEPRESSION: BEYOND THE BLUES 4 13 149 2,637 4.0 13.0
DYNAMICS OF ADDICTIVE BEHAVIOR 0 3 0 69 0.0 3.0
EFFECTIVE COMMUNICATION 4 20 188 927 7.0 23.0
ELDER CARE 1 7 65 173 1.0 7.0
INTIMATE PARTNER (DOMESTIC) VIOLENCE: EFFECTS ON THE WORKPLACE
0 4 0 177 0.0 4.5
NAVIGATING LOSS 0 20 0 643 0.0 23.0
RELATIONSHIPS 0 1 0 44 0.0 1.0
RESILIENCE - THE ROAD TO RESILIENCE 4 17 206 700 4.0 21.0
RESILIENCE AND STRESS - EVERYDAY CHALLENGES 9 40 175 1,145 9.0 42.8
RETIREMENT: INTO THE UNKNOWN 0 7 0 188 0.0 6.0
STRESS AND TRAUMA EXPOSURE 11 25 333 799 11.0 28.0
STRESS MGMT BRIEF REVIEW (60 MIN) 1 10 250 1,278 1.0 9.0
STRESS MGMT PRACTICAL TOOLS (60 MIN) 2 38 176 1,990 2.0 44.0
SUBSTANCE ABUSE - INCREASING AWARENESS 0 1 0 7 0.0 1.0
SUICIDE AWARENESS 5 8 343 533 5.0 8.0
TAKE A MOMENT - THE VALUE OF MINDFULNESS 3 12 60 330 3.0 12.5
THE PATH TO POSITIVE THINKING 9 29 748 1,609 9.0 29.0
TIME MANAGEMENT 3 6 51 124 3.0 6.0
TRANSITIONS IN THE WORKPLACE 9 27 363 1,215 9.0 26.8
UPS/DOWNS OF THE HOLIDAY SEASON 0 33 0 1,474 0.0 32.5
Grand Total 145 541 7,284 28,682 154.5 603.0
Sessions Attendees Hours
Supervisor Topics Current Period Year-to-Date Current Period Year-to-Date Current Period Year-to-Date
MULTIGENERATIONAL WORKFORCE 3 12 78 261 6.0 21.0
REACHING YOUR LEADERSHIP POTENTIAL (SUP) 3 6 76 137 9.0 12.0
REINTEGRATION OF DEPLOYED STAFF: GUIDANCE FOR MANAGERS 3 6 24 119 2.5 4.8
SUBSTANCE ABUSE: SUPVR 0 1 0 22 0.0 1.0
THE BENEFITS OF BEING A BALENCED BOSS 10 18 380 541 9.5 17.5
Grand Total 19 43 558 1,080 27.0 56.3
HEALTH AND WELLNESS PRESENTATIONS DETAIL
Page-5 NATL - 5
Year Start Date: 10/1/2020
Report Period: 7/1/2021 - 9/30/2021
Federal Occupational HealthReport ID: BH0006EAUTM
Run Date: 10/15/2021 9:45:09 AM Solicitation No. 75P0012R00177
CLIENT TYPE Number Percent Number Percent FOH
Employee
1,736 86.4% 7,253 84.1% 84.1%
Supervisor
24 1.2% 124 1.4% 1.4%
Family Member
248 12.3% 1,241 14.4% 14.4%
Other
2 0.1% 7 0.1% 0.1%
Total 2,010 100.0% 8,625 100.0% 100.0%
Current Period Year-to-Date Norm
REFERRAL SOURCE Number Percent Number Percent FOH
Self Referral
1,841 91.6% 7,946 92.1% 92.1%
Medical Ref/Suggestn
0 0.0% 1 0.0% 0.0%
Mgmt Referral/Formal
2 0.1% 10 0.1% 0.1%
Mgmt.Refer./Informal
4 0.2% 34 0.4% 0.4%
Union
0 0.0% 2 0.0% 0.0%
Other
116 5.8% 440 5.1% 5.1%
Not Available
47 2.3% 191 2.2% 2.2%
Total 2,010 100.0% 8,624 100.0% 100.0%
Current Period Year-to-Date Norm
AGE Number Percent Number Percent FOH
0 - 18 years
128 6.4% 641 7.4% 7.4%
19 - 24 years
68 3.4% 324 3.8% 3.8%
25 - 34 years
328 16.3% 1,397 16.2% 16.2%
35 - 44 years
562 28.0% 2,465 28.6% 28.6%
45 - 54 years
485 24.1% 2,099 24.3% 24.3%
55 - 64 years
371 18.5% 1,444 16.7% 16.7%
65 and Over
68 3.4% 255 3.0% 3.0%
Total 2,010 100.0% 8,625 100.0% 100.0%
Page-6 NATL - 6
Year Start Date: 10/1/2020
Report Period: 7/1/2021 - 9/30/2021
Federal Occupational HealthReport ID: BH0006EAUTM
Run Date: 10/15/2021 9:45:09 AM Solicitation No. 75P0012R00177
GENDER Number Percent Number Percent FOH
Male
667 33.3% 2,929 34.0% 34.0%
Female
1,339 66.7% 5,687 66.0% 66.0%
Total 2,006 100.0% 8,616 100.0% 100.0%
Current Period Year-to-Date Norm
PAY PLAN/GRADE-EE Number Percent Number Percent FOH
WG/WS/WD/Students
104 5.2% 472 5.5% 5.5%
CC
7 0.3% 43 0.5% 0.5%
GS 1-8
260 12.9% 1,190 13.8% 13.8%
GS 9-12
544 27.1% 2,120 24.6% 24.6%
SES
3 0.1% 12 0.1% 0.1%
JS
40 2.0% 163 1.9% 1.9%
GS-GM 13-15
371 18.5% 1,475 17.1% 17.1%
Reservist on Active Duty
5 0.2% 11 0.1% 0.1%
676 33.6% 3,138 36.4% 36.4%
Page-7 NATL - 7
Year Start Date: 10/1/2020
Report Period: 7/1/2021 - 9/30/2021
Federal Occupational HealthReport ID: BH0006EAUTM
Run Date: 10/15/2021 9:45:10 AM Solicitation No. 75P0012R00177
PRESENTING PROBLEM
Number Percent Number Percent FOH
EMOTIONAL/STRESS
861 42.8% 3,879 45.0% 45.0%
FAMILY
282 14.0% 1,232 14.3% 14.3%
OCCUPATIONAL
395 19.7% 1,440 16.7% 16.7%
OTHER
49 2.4% 211 2.4% 2.4%
RELATIONSHIPS
313 15.6% 1,463 17.0% 17.0%
SUBSTANCE ABUSE
44 2.2% 199 2.3% 2.3%
66 3.3% 200 2.3% 2.3%
FREQUENCY BY ZIP CODE
Number Percent Number Percent FOH
200xx
102 5.1% 385 4.5%
303xx
68 3.4% 230 2.7%
205xx
58 2.9% 211 2.4%
202xx
54 2.7% 206 2.4%
204xx
34 1.7% 186 2.2%
209xx
46 2.3% 185 2.1%
207xx
39 1.9% 180 2.1%
606xx
53 2.6% 168 1.9%
223xx
33 1.6% 165 1.9%
All Others
1,523 75.8% 6,708 77.8%
Total 2,010 100.0% 8,624 100.0%
Page-8 NATL - 8
Year Start Date: 10/1/2020
Report Period: 7/1/2021 - 9/30/2021
Federal Occupational HealthReport ID: BH0006EAUTM
Run Date: 10/15/2021 9:45:10 AM Solicitation No. 75P0012R00177
Assessed Problem
EMOTIONAL/STRESS Number Percent Number Percent FOH
Eating Disorder 2 0.1% 19 0.1% 0.1%
Other Compuls Disord 6 0.2% 41 0.2% 0.2%
Other's Emotional Health 68 2.1% 368 2.0% 2.0%
Depression 293 8.9% 2,006 11.0% 11.0%
Bereavement/Loss 146 4.5% 742 4.1% 4.1%
Trauma 59 1.8% 353 1.9% 1.9%
Anxiety 535 16.3% 3,216 17.7% 17.7%
Other Psychological 219 6.7% 779 4.3% 4.3%
Subtotal - EMOTIONAL/STRESS 1,328 40.5% 7,524 41.4% 41.4%
Current Period Year-to-Date Norm
FAMILY Number Percent Number Percent FOH
Domestic Violence 7 0.2% 63 0.3% 0.3%
Family/Children 294 9.0% 1,645 9.1% 9.1%
Childcare 3 0.1% 7 0.0% 0.0%
Eldercare 17 0.5% 74 0.4% 0.4%
School Related 18 0.5% 119 0.7% 0.7%
Subtotal - FAMILY 339 10.3% 1,908 10.5% 10.5%
Current Period Year-to-Date Norm
OCCUPATIONAL Number Percent Number Percent FOH
Work Performance 64 2.0% 313 1.7% 1.7%
Career Planning 22 0.7% 95 0.5% 0.5%
Occupational Stress 306 9.3% 1,592 8.8% 8.8%
Job/Career 23 0.7% 140 0.8% 0.8%
Subtotal - OCCUPATIONAL 415 12.7% 2,140 11.8% 11.8%
Current Period Year-to-Date Norm
OTHER Number Percent Number Percent FOH
Legal 8 0.2% 48 0.3% 0.3%
Financial 6 0.2% 40 0.2% 0.2%
Medical/Physical 46 1.4% 214 1.2% 1.2%
Admin Close-out 222 6.8% 1,044 5.7% 5.7%
Admin Close-out 222 6.8% 1,044 5.7% 5.7%
Learning/Development 5 0.2% 29 0.2% 0.2%
Other 36 1.1% 215 1.2% 1.2%
Coaching 3 0.1% 6 0.0% 0.0%
Subtotal - OTHER 548 16.7% 2,640 14.5% 14.5%
Current Period Year-to-Date Norm
RELATIONSHIPS Number Percent Number Percent FOH
Marital 285 8.7% 1,927 10.6% 10.6%
Interpersonal Relationship 289 8.8% 1,627 9.0% 9.0%
Subtotal - RELATIONSHIPS 574 17.5% 3,554 19.6% 19.6%
Current Period Year-to-Date Norm
SUBSTANCE ABUSE Number Percent Number Percent FOH
Alcohol 56 1.7% 274 1.5% 1.5%
Illicit Drug 8 0.2% 38 0.2% 0.2%
Prescription Drug 0 0.0% 2 0.0% 0.0%
Polydrug 2 0.1% 10 0.1% 0.1%
Other's Alcohol/Drug 10 0.3% 81 0.4% 0.4%
Subtotal - SUBSTANCE ABUSE 76 2.3% 405 2.2% 2.2%
Total Assessed Problems 3,280 100.0% 18,171 100.0% 100.0%
Page-9 NATL - 9
Year Start Date: 10/1/2020
Report Period: 7/1/2021 - 9/30/2021
Federal Occupational HealthReport ID: BH0006EAUTM
Run Date: 10/15/2021 9:45:11 AM Solicitation No. 75P0012R00177
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