QAs - 75P00121R00087 EAP- WorkLife Services - Revised (2022-7-21).pdf

Questions for Solicitation: 75P00121R00087 EAP/WorkLife Services

Revised Date: July 21, 2022

# Question Section Page No. Answer/Response 1 In total, how many employees are being covered by this benefit as of 30 Jun 22?

The current population served, as of June 30th is included in the revised Pricing Worksheet, Attachment J.1. As of June 30, 2022, 631,746 employees are being covered.

2 Can you define the services that are required to be provided under the scope of WorkLife is section “C.2 Scope” and thereafter?

C.2. Pg 7 The FOH program offers its’ customers the following comprehensive Worklife services, which the Contractor shall provide:

Personalized Dependent Care (referrals for Child, Elder, Differently Abled Adult)

Customized Senior Care Assessments

Resources and Referrals to include caregiving options, transportation, housing options/recommendations

Health and Wellness for nutrition, fitness, weight management, etc.

Convenience Services for travel, relocation, home improvements, community services/activities, emergency preparedness

Education Information and Resources – scholarships, financial aid, school ratings/performance statistics, specialization programs, etc.

Interactive Website – search for articles, self-assessment tools, resources. Engage the chat feature. View pre-recorded/archived webinars. Allow for a more customized appearance through the creation of a profile (individual log in and password) to save searches, bookmark information, etc.

On Demand Webinars Presentations –

Allowing customers to request webinars to be delivered to their employee population by selecting any options from the WorkLife Webinar Presentation Catalog which includes topics that align with the suite of WL services that the FOH program provides.

The materials and website offerings should be current and generated from credible sources. See sections C.7.2 – C.7.6 for Work Life service offerings.

3 In section C.4.1.5 there is mention of vacancies at transition. How many vacancies exist as of 30 Jun 22, and at which locations?

C.4.1.5. Pg 11 As of June 30, 2022, there are no vacancies.

4 Section C.6.2 references 27 EAP Field Consultants that provide on-site staffing at staffing locations listed in attachment J.2. There are 34 locations listed, which implies that some EAP Field Consultants are covering more than one location. Will you identify the locations which are being shared?

C.6.2. Pg 14 & 15 27 EAP Field Consultants are required to support 34 locations, some Consultants are assigned and support more than one location.

Offerors may propose how to spread the 27 EAP Field Consultants across the 34 locations.

Attachment J.2 has been updated to remove the total staffing hours associated with each location.

5 The live EAP presentations referenced here: can they be provided live via web, or is there a live on-site requirement

C.6.3. Pg 16 The live presentation is based on the customer need. Our model is in person, however if the comfort level of the customer is virtual it will be virtual via web. Therefore, the Offeror’s will need to be flexible in providing both.

The live WL presentations referenced here: can they be provided live via web, or is there a live on-site requirement

C.6.4. Pg 16 The live presentation is based on the customer need. Our model is in person, however if the comfort level of the customer is virtual it will be virtual via web. Therefore, the Offeror will need to be flexible in providing both.

7 For more rural or remote areas with less of an established network, would virtual and telephonic affiliate counselors meet the intent of this requirement?

C.8.2. Pg 19 The preference is in-person affiliates, the government is flexible when in-person affiliate is available, but the customer only wants virtual and/or telephonic. The Offeror will need to be able to provide all three.

8 Regarding the “Case Record transition”: Are these only active cases, or all cases?

How far back does this data go?

C.4.1. Pg 11 Only active cases will be transitioned over.

9 Is this section primarily referring to childcare and eldercare services?

C.7.6. Pg 18 This section is referring to emergency back-up care for children and adults when regular care is disrupted. Self-care is also included so it is not limited to child or eldercare.

10 Does this apply to all federal workers under this contract?

If so, are there special considerations given for workers in very rural settings where this type of

C.7.6. Pg 18 This applies to federal workers from agencies who have signed up for this service via interagency agreement with Federal Occupational Health (FOH). The estimated monthly usage is included in the Pricing Worksheet, Attachment J.1.

infrastructure may not exist nearby?

If the infrastructure does not exist, please provide a creative way for this service to be provided, such as paying for family to provide the care, etc.

11 The Pricing spreadsheet provided as attachment J.1 has several sections where the population is listed as zero (0).

Does the government want pricing provided for these options as well?

J.1 Attachment J.1

Yes, current service is not being utilized, however, please provide pricing in case of future client requests for these services.

12 The SAM.gov listing states the Date Offers Due is July 28, 2022, while the SF1449 states Offer Due Date/Local Time is July 25, 2022. Can the Government please clarify the Offer Due Date?

SF1449

SAM.gov

1; n/a Proposals are due on July 25, 2022. Please refer to section L.7 of the solicitation.

13 Can the Government please clarify whether there is a CLIN Structure that is standard across all Task Orders?

B 2 The CLIN structure or any special conditions will be addressed at the task order level. Please refer to section H.7.

14 Can the Government please clarify whether a CLIN(s) will be included to accommodate other direct costs (ODC)?

B 2 Yes, CLIN(s) will be included to accommodate other direct costs (ODC) as indicated in section C.9.3.

15 Can the Government please clarify what will determine the contract type for the Task Order(s)?

B.3 3 There will be one task order with a CLIN for firm fixed price (PEPM) and a CLIN for Fee For Service (T&M) line items as applicable (i.e. Emergency Back-Up Care, EAP Field Consultant Fee for Service Hours and any supplemental labor hours or kits requested that are supplemental to PEPM packages).

16 Can the Government please clarify whether the B.5 and B.6 tables need to be completed as part of the Offerors proposal?

B.5; L.11.3; M.7 3, 4, 100, Yes, please refer to section L.11.3.

17 Can the Government please clarify whether the Material (Non-Labor) Indirect Cost Rate is intended to remain fixed for the life of the contract?

B.6 4 Yes, the Material (Non-Labor) Indirect Cost Rate is intended to remain fixed for the life of the contract.

18 Will the Government allow the contractor to apply a Material Handling rate in accordance with the current allowable billing rate?

B.6 4 Yes

19 Section C.15 of the RFP states that "All government information and information systems must be protected in accordance with HHS/FOH

C.15 b 36 The policies are clearly outlined in section C.15. Additional HHS/PSC/FPH policies are available at Cybersecurity | HHS.gov.

policies and level of risk" and instructs bidders to "obtain all applicable security and privacy policies by contacting the CO/COR or HHS/FOH security and/or privacy officials." Will the Government please provide copies of the referenced policies?

20 The position sensitivity designation levels have been omitted from the requirement.

Can the Government please provide?

C.15(5) 41 All staff working on the contract shall have at least a Tier 2 MBI Security Clearance from FOH, as indicated in Attachment J.5., Security Clearance and Badging Information.

21 Can the Government please confirm that only Field Consultants and Fee For Service positions will require a security clearance, and therefore only these positions will be subject to the 90% staff retention rate requirement?

C.5.7 14 Yes, only EAP Field Consultants and Fee for Service positions will require the HHS security clearance. Yes, only these positions will be subject to the 90% staff retention rate requirement per section C.5.7.

22 Can the Government please confirm that only Key Personnel and Field Consultants will require an HHS clearance?

C.5.7 14 Only EAP Field Consultants and Fee for Service positions will require the HHS security clearance.

23 C.6.2 indicates staffing 27 EAP Field Consultants;

Attachment J.2 does not fully align to C.6.2. Is the intent that 27 counselors will cover 34 locations?

C.6.2 14 27 EAP Field Consultants are required to support 34 locations, some Consultants are assigned and support more than one location.

Offerors may propose how to spread the 27 EAP Field Consultants across the 34 locations.

Attachment J.2 has been updated to remove the total staffing hours associated with each location.

24 How many sessions are allowed in a telephonic EAP services-only model?

C.7 16 Three (3) sessions are allowed in a telephonic EAP service only model.

25 Can the Government please confirm that the population identified in the PEPM EAP only table in Section J.1 Attachment Pricing Worksheet is the population referenced in Section C.7.1?

C.7.1 17 Yes, please see updated population as of 6/30/22 on J.1 attached pricing.

26 Can the Government please confirm that the population identified in the PEPM WorkLife-only table in Section J.1 Attachment Pricing Worksheet is the population referenced in Section C.7.2?

C.7.2 17 Yes, please see updated population as of 6/30/22 on J.1 attached pricing.

27 Can the Government confirm that the population identified

C.7.3 17 Yes, please see updated population as of 6/30/22 on J.1 attached pricing.

in the PEPM Combined EAP and Work Life Options table in Section J.1 Attachment Pricing Worksheet is the population referenced in Section C.7.3?

28 How many Work Life kits are included in the PEPM service model?

C.7.5 17 There are a total of six (6) different kits included in the PEPM, they include Prenatal, adult care, child safety, be well kit, emergency kit and a nursing mothers kit. Please refer to Attachment J.7. for FY21, Q4 Utilization.

29 Can the Government prescribe the IRS Standard Mileage Rates in effect on the date of travel?

G.6.d 52 Please refer to Federal Travel Regulation (FAR) (https://www.gsa.gov/policy-regulations/regulations/federal-travel-regulation/federal-travel-regulation-and-related-files).

Please refer to section G.6.d.

30 Will the Government consider including an Economic Price Adjustment clause to recognize the volatility in the current labor market?

I 94 No. FAR 52.222-44 Fair Labor Standards Act and Service Contract Labor Standards – Price Adjustment was added.

31 FAR 52.237-10 is applicable for "professional or technical services."

No question.

FAR 52-237-10 is not applicable.

32 Can the Government please clarify whether FAR 52.237- 10 is applicable to this acquisition?

I 94 FAR 52-237-10 is not applicable. Please refer to the revised J.1 Pricing worksheet to include the OT rate field.

33 The Subcontracting Plan Template refers to FY 2017 goals. Is there an updated or current template that can be provided?

J.10 1 Please refer to the revised attachment J.10 for the FY22 goals.

34 The location, Sam Nunn Federal Building in Atlanta, GA has no hours and no PRN listed. Can the Government please confirm this is correct and there is no intent to staff this location?

J.2 Please see updated J.2. This office is staffed.

35 Can the Government please confirm that the FFS locations and hours listed in attachment J.2 are not included in the PEPM staffing?

J.2 The Fee for Service locations and hours are to be included in the PEPM staffing/pricing.

Each FC (FTEs) works 40 hour per week, Monday through Friday. There are 27 FC who support 34 EAP sites/locations. See revised Attachment J.2 for site locations that are to be staffed.

36 Can the Government please clarify whether the Government requires any specific subject line for Past

L.10 99-100 No but it is recommended to use the same title as the proposal for the Past Performance Questionnaire in the subject line. Please refer

Performance Questionnaire for contracts that do not have performance information available through CPARS?

to section… (of the Past Performance) for additional instructions.

37 The Pricing Worksheet at Section J.1 includes labor categories and a quantity of hours. Are offerors required to update the quantities in the worksheet or do the quantities provide the basis for the Total Evaluated Price?

L.11.4 100-101 Offerors shall NOT adjust the Quantities provided in the Pricing Worksheet, J.1Yes, the quantities provide the basis for the Total Evaluated Price. Offerors are to propose fully burdened labor rates which will be evaluated for price reasonableness as per section M.7.2.

38 The small business goals for the solicitation conflict with the goals identified in the Subcontracting Plan Template in Attachment J.10. Can the Government please clarify the small business goal percentages?

L.11.6; J.10 101-102 Section L.11.6 is correct. Please refer to the revised attachment J.10.

39 May offerors include a signed current copy of its SAM Profile instead of the representations of Section K?

L.11.8 102 Please refer to instructions in section K.2.

40 Would the Government consider increasing the allotment for tables and figures to no more than 25?

L.9 96 Yes. The total number of tables and figures will be increased to 15.

41 Can the Government please confirm the Executive Summary defined in L.9.1 Technical Proposal Introduction is not included in page count?

L.9.1 97 Yes, the Executive Summary is included in the page count. Please refer to section L.9.

42 Can the Government please confirm the Cover Page defined in L.9.1 Technical Proposal Introduction is not included in page count?

L.9.1 96 The Cover Page (Cover Letter) is not included in the page count. Please refer to section L.9.

43 Can the Government please confirm the requirement for "transcripts, resumes, letters of commitment, and respective certifications and/or accreditation artifacts" within the Technical Appendix only applies to Key Personnel and Field Consultants?

L.9.2 97 Yes, resumes for key personnel is required.

Please refer to section C.5.1.

Please refer to section L.9.2 regarding other technical appendices.

This is not required for the Field Consultants.

44 What is the document maximum size within the email that will pass through the server?

RFP L.7

INQUIRIES/SUBMISSION

95 The maximum size including the message and attachments is 100mb.

45 Your response to question 11 states to provide pricing in Attachment J.1 where the

J.1 Attachment 1 Please refer to the revised attachment J.1 dated July 19, 2022.

population is listed as zero (0). The population will drive pricing and offerors will have to assume a population in order to provide a price. For instance, one offeror might price for a population of 1,000, another might consider a population of 20,000, and generate vastly different prices. Will the government provide a population count for evaluations to ensure that all offerors are bidding on the same set of assumptions?

46 In Section J, Attachment 1 (Pricing Worksheet), there are instances in which the populations for the 6 Month Extension period differ from Ordering Period 4 populations for the same requirement. Per FAR 52.217-8, Option to Extend Services allows for an Extension of Services within the limits and rates specified at the contract. As the populations provided for the 6-Month Extension differ from the populations provided

J.1 Attachment 1 Please refer to the revised attachment J.1 dated July 19, 2022.

for Order Period 4, the populations in the 6-month extension are outside the limits and rates established under Order Period 4. The change in population results in efforts of different magnitude (and in 2 cases, different requirements) and cost consequences are associated with scaling/descaling the Scope of Services provided, and therefore are in contrast with FAR 52.217-8. Can the Government align Order Period 4 and 6 Month Extension populations as equal to one another for all requirements so that Offerors may provide services within limits and rates of the anticipated contract?