Section J Atch 1 AETC BOS MAC PWS DRAFT 25 MAR 25.pdf

PERFORMANCE WORK STATEMENT

FOR

AETC BASE OPERATIONS SUPPORT (BOS)

MULTIPLE AWARD CONTRACT

STATEMENT D – To Department of Defense (DoD) and DoD Contractors Only:

Distribution authorized to the DoD and U.S. DoD Contractors only for administrative use, 25 March 2025. Other requests for this document must be referred to 338th Enterprise Sourcing Squadron (338 ESS/PKC), 2021 First St West, JBSA-Randolph, TX, 78150.

Base Operations Support Services – MAC

Base Operations Support – MAC

Table of Contents

1. GENERAL INFORMATION

1.1. Background

1.2. Partnering

1.3. Description of Services

1.4. Objectives

1.5. Performance Standards

1.6. Scope

1.7. Period of Performance (PoP)

1.8. Task Order (TO) Period of Performance PoP

2. PROGRAM MANAGEMENT AND REPORTING:

2.1. Contract Management and Administration

2.2. Team Complement

2.3. Staffing Reports

2.4. Identification of Contractor Employees

2.5. Contractor Management Reporting (CMR)

2.6. Personnel

2.7. Employee Training and Certification Requirements

2.8. Identification and Replacement of Key Personnel

2.9. Site Program Manager (SPM)

2.10. Security Requirements

2.11. Antiterrorism and Force Protection

2.12. Transition In / Out Period

3. BASE OPERATIONS SUPPORT

3.1. Basic Services

3.1.1. Transient Aircraft Maintenance

3.1.2. Resource Management

3.1.3. Communication and Information Technology

3.1.4. Visual Information Services

3.1.5. Publishing Management

3.1.6. Installation Management

3.1.7. Operation and Maintenance

3.1.8. Installation Engineering

3.1.9. Ground Maintenance

3.1.10. Emergency Management (EM)

3.1.11. Vertical Transportation Equipment (VTE)

3.1.12. Fire and Emergency Services (F&ES)

3.1.13. Airfield Management Services

3.1.14. Supply and Logistic Material Management

3.1.15. Transportation

3.1.16. Purchasing

3.1.17. Community Services

3.1.18. Human Resources

3.1.19. Weather

3.1.20. Custodial Services

3.2. Maintenance Documentation

3.3. Quality Management System

4. ADDITIONAL REQUIREMENTS

4.1. Duty Hours, Operating Location, and Installation Closure

4.2. Technical Guidance

4.3. Environmental Management

4.4. Occupational Safety and Health Agency (OSHA)

4.5. Mishap Investigation

4.6. Government Owned Contractor Operated (GOCO) facilities and equipment

4.7. Records Management

4.8. Mission Essential Contractor Service Plan

4.9. Management Plan (Strike Plan and Labor Dispute)

4.10. Emergency Procedures

4.11. Common Access Card (CAC) Requirements

4.12. Associate Contractor Agreements (ACA)

4.13. Award Conference/Periodic Progress Meetings

4.14. Contractor Travel

4.15. Data Rights

4.16. Delayed Reporting Requirements

4.17. Service Delays

4.18. Export Control

4.19. Contractor Data Requirements Lists (CDRLs)

4.20. Overall

5. GOVERNMENT FURNISHED ITEMS AND SERVICES

6. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES

7. GOVERNMENT OBSERVATION

ATTACHMENT A: APPLICABLE PUBLICATIONS

ATTACHMENT B: DEFINITIONS

ATTACHMENT C: ACRONYMS

Section 1

GENERAL INFORMATION

1. GENERAL INFORMATION: This is a non-personal services Multiple Award Contract

(MAC) vehicle to provide: comprehensive base operations and site-specific mission support services. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Any associated sub-contractor providers shall be accountable solely to the Prime Contractor who, in turn is responsible to the Government.

1.1. Background: The Base Operations Support (BOS) Services Team, located at Joint Base

San Antonio (JBSA) Randolph, TX, is responsible for establishing a strategic sourcing contract vehicle for Air Education and Training Command (AETC) wide contracted base operations support. The Indefinite Delivery Indefinite Quantity (IDIQ) contract awarded will provide a suite of contractors for Task Order competitions to meet AETC needs, which may include customers from other agencies, within the Continental United States (CONUS), Alaska and Hawaii.

1.2. Partnering: This Performance Work Statement (PWS) describes a performance-based work environment. The Contractor is encouraged to strive for constant improvement and innovation in base operations support processes and procedures. Successfully identifying and applying best practices can reduce business expenses and improve customer satisfaction. The success of this contract is dependent upon a partnership and open communication between the Government and the Contractor. The goal of this PWS is for the Contractor to establish a quality-focused multifunctional team fulfilling the requirements necessary to support awarded individual Task Order(s).

1.3.Description of Services: The Contractor shall perform base operations support as defined in this PWS and each individual Task Order PWS. Each individual Task Order PWS will address specific contract base operations support requirements according to the site/sites covered, and level(s) of base operations support required, along with other support activity requirements.

1.4.Objectives: The Contractor shall provide all personnel, equipment, supplies, transportation, tools, materials, supervision, and other non-personal services necessary to provide mission capable base operations and well-maintained support equipment ready to meet mission requirements; Government Furnished Property/Equipment will be provided IAW Section XX of each individual Task Order. The Contractor shall accomplish contract requirements throughout the life of the contract and provide manpower capable of managing and maintaining all base operations identified in each individual Task Order. The Contractor shall comply with all applicable DoD, Air Force, MAJCOM, and local policies and directives listed in each Task Order.

1.5.Performance Standards: The Contractor shall meet the performance standards stated in the applicable paragraphs of this PWS and in each individual Task Order PWS.

1.6.Scope: The Contractor is responsible for base operation support services listed in each individual Task Order PWS. All base operations are operated under Federal, State, and Local rules and regulations. BOS provides Transient Aircraft Maintenance, Resource Management, Communications and IT, Visual Information Services, Publishing Management, Installation Management, Operations and Management, Installation Engineering, Grounds Maintenance, Emergency Management, Vertical Transportation Equipment, Fire and Emergency Services, Airfield Management, Supply and Logistics Material Management Services, Transportation, Purchasing, Community Services, Human Resources, Weather, and Custodial Services.

1.6.1. The Contractor is not responsible for those items specified as government furnished equipment and services.

1.6.2. The Contractor will be held responsible for repairing of both equipment and services due to contractor negligence.

1.6.3. The Government reserves the right to incorporate additional base operations support into a Task Order via bilateral modification, including on- and off-equipment and building maintenance to support evolving missions.

1.7. MAC Period of Performance (PoP): The Multiple Award Indefinite Delivery Indefinite Quantity (ID/IQ) Contract (MAC) ordering period will be a five-year base ordering period with one, five-year option, for a total planned ordering period of ten years.

1.8. Task Order (TO) Period of Performance (PoP). The TO period of performance for each individual task order will be a maximum of five years with incentive options for years four and five. Contractors must demonstrate Satisfactory or above performance in the Quality, Schedule, Management, Regulatory and Other assessment areas as documented on the annual Task Order Contractor Performance Assessment Reporting System (CPARS) to be eligible for the Incentive Option Periods. Eligibility for the first Incentive Option Period will be assessed at the Decision Point (DP) at the end of the first Option Period, and eligibility for the second Incentive Option Period will be assessed at the DP at the end of the second Option Period. If the Contractor is determined ineligible for the first IOP, then the Contractor is automatically ineligible for the second IOP.

Section 2

PROGRAM MANAGEMENT AND REPORTING

(All Service Areas)

2. PROGRAM MANAGEMENT AND REPORTING: The Contractor shall provide a management structure that enables contractor employees to effectively perform the requirements associated with the execution of each individual Task Order across all service areas.

2.1. Contract Management and Administration: The Contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of resources. They shall be responsible for the selection, recruitment, hiring, transfer, supervision, management, control, and termination of contractor employees, as well as assignment and reassignment of associated duties required for maintenance at all sites as specified in each awarded Task Order.

2.2. Team Complement: IAW each individual Task Order requirement, the Contractor may be asked to propose and maintain a Minimum Team Complement (MTC) and/or Key Personnel List of fully trained, qualified, certified, and licensed personnel. The Contractor will be required to maintain this level of staffing throughout the duration of each individual Task Order PoP unless renegotiated via bilateral contract modification.

2.2.1. To assist the Contractor in developing the MTC and/or Key Personnel List, the Government will provide data, examples of which include historical workload, labor skill categories, key personnel positions, and manpower matrix template.

2.2.2. The Contractor shall employ qualified personnel according to the specified labor skill categories and consistent with the Department of Labor (DOL) Register of Wage Determinations issued under the Service Contract Act, David-Bacon Act (DBA) and Collective Bargaining Agreements (CBA) applicable to each individual Task Order location(s).

2.2.3. The Contractor shall be responsible for meeting all Task Order requirements regardless of the established MTC. There may be shortfalls or inefficiencies in manpower for which the Contractor is responsible for identifying and managing throughout the life of the contract.

2.2.4. The Contractor shall effectively utilize personnel during periods of reduced base operations support requirements, examples of which are expanded employee training/certification events, process improvements, etc.

2.3. Staffing Reports: The Contractor shall provide MTC, or minimum staffing reports as required by each individual Task Order.

2.4. Identification of Contractor Employees: All contract personnel attending meetings, answering government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are government officials. The Contractor shall ensure all documents or reports produced by contractor employees are suitably marked as contractor products and/or that contractor participation is appropriately disclosed.

2.5. Contractor Management Reporting (CMR): The Contractor shall annually report Air Force service requirements/manpower on each individual Task Order through the Contractor Manpower Reporting Application (CMRA) secure data website (http://sam.gov). User manuals are available at the CMRA link on the website.

Contractors may direct questions to the CMRA help desk.

2.6. Personnel: The Contractor shall provide trained, qualified, and knowledgeable employees that must be able to understand, speak, read and write English.

2.7. Employee Training and Certification Requirements: The Contractor shall develop and execute a comprehensive master training program and perform training activities to ensure all qualification, certification, proficiency, and recurring training requirements are met. Individual Task Orders will specify applicable certification requirements.

2.8. Identification and Replacement of Key Personnel: The Contractor shall provide an initial employee and key personnel listing 15 calendar days after award, and as changes occur. The listing must be updated as changes occur and maintained for the life of each individual Task Order. Personnel occupying Key Personnel positions shall not be cross-utilized or reclassified to cover vacancies. Individual Task Orders will specify key personnel staffing requirements. Examples of key personnel are the Site Program Manager (SPM), contractor management staff, and all supervisory personnel who are responsible for overseeing the daily operations of the functional areas covered IAW each individual Task Order.

2.9. Site Program Manager (SPM): The Contractor shall provide a SPM) and/or alternate(s) with 24/7 contact capability who shall be responsible for assuring services are accomplished IAW each individual Task Order PWS. Additionally, the SPM or alternate(s) shall have binding authority to act on behalf of the Contractor on all matters relating to this PWS and each individual Task Order.

2.10. Security Requirements

2.10.1. Security Requirements: The Contractor shall comply with the provisions of

DoDM 5220.22, Volume 2 National Industrial Security Program: Industrial Security Procedures for Government Activities, DoD 5220.22-M National Industrial Security Program Operating Manual, DoD 5200.01 DoD Information Security Program Volumes 1, 2, 3 and 4, the requirements set forth in the DD Form 254 Contract Security Classification Specification, DoDM 5200.02 Procedures For The DoD Personnel Security Program (PSP), AFPD 16-14, Security Enterprise Governance, AFI 16-1404 Air Force Information Security Program, DoDMAN5200.02_AFMAN16-1405 Air Force Personnel Security Program Management and AFI 16-1406 Air http://sam.gov/ https://static.e-publishing.af.mil/production/1/saf_aa/publication/dodman5200.02_afman16-1405/dodm5200.02_afman16-1405.pdf

Force Industrial Security Program.

2.10.2. Security Agreement (SA). The contractor shall enter into a security agreement if service performance is on base. This agreement shall outline how the contractor integrates security requirements for service operations with the Air Force to ensure effective and economical operation on the installation. The agreement shall include:

2.10.2.1. Security support provided by the Air Force to the contractor shall include storage containers for classified information/material, use of base destruction facilities, classified reproduction facilities, use of base classified mail services, investigation of security incidents, and the use of security forms and conducting inspections required by DoDM 5220.32 Vol 1, National Industrial Security Program:

Industrial Security Procedures for Government Activities, Air Force Policy Directive 16-14, Security Enterprise Governance, and Air Force Manual 16-1406, National Industrial Security Program:

Industrial Security Procedures for Government Activities

2.10.2.2. Security support requiring joint Air Force and contractor coordination includes packaging classified information, mailing and receiving classified materials, implementing emergency procedures for protection of classified information, security checks and internal security controls for protection of classified material and high-value pilferable property

2.10.2.3. On base, the long-term installation security agreement may take the place of a Standard Practice Procedure (SPP).

2.10.3. Obtaining and Retrieving Identification Media: During performance of each individual Task Order. DoD Common Access Card (CAC), (AFI 36-3026 Vol 2, Common Access Card), used for contracts for more than six months and requirement exists for access to the government computer systems and software. CAC applications are accomplished by Mission Partner Identity, Credential and Access Management (MP ICAM). The Contractor shall obtain required identification for all personnel and shall return all Government credentials and vehicle passes for any employee who no longer requires access to the work site. Contractors requesting a CAC for personnel on each individual Task Order will submit on company letterhead the names and all other personnel information as prescribed by the CO to begin the identification processing effort. The Contractor shall protect personnel information IAW AFI 33-332, Privacy Act Program

2.10.3.1. Facility Security Clearance Level (FSCL) Requirements. An FSCL is not required at the MAC Level. However, the Contractor must possess or obtain an appropriate facility security clearance at the Secret or Top-Secret level, depending on each individual Task Order requirements, prior to performing work at that classification level. If the SP does not possess an FSCL, a procuring activity of the Government will request one. The government assumes costs and conducts investigations for Top Secret, Secret, and Confidential facility security clearances. The SP is responsible for all costs associated with obtaining personnel security clearances.

The contractor shall request personnel security clearance at the company’s expense, for employees requiring access to classified information within 15 days after receiving a facility clearance or, if the contractor is already cleared, within 15 days after service award. Due to costs involved with security investigations, requests for personnel security clearances shall be kept to the minimum amount employees required to perform contract requirements.

2.10.3.2. Personnel Security Clearance. The Contractor shall obtain a U.S.

security clearance at the Confidential, Secret or Top-Secret level, depending on each individual Task Order requirement, for all contractor personnel required to have access to classified information.

2.10.3.3. Requests for obtaining an FSCL are submitted by the requestor to the Defense Security Service (DSS).

2.10.4. List of Employees. The contractor shall maintain a current list of employees.

The list shall include employee's name, social security number, and level of security clearance. The list shall be validated and signed by the company Facility Security Officer (FSO) and provided to the contracting officer and Information Protection Office (IP Office) at each performance site 30 days prior to the service start date. Updated listings shall be provided when an employee's status or information changes. A Visit Request for all employees with a security clearance is required to be sent through the Defense Information System for Security (DISS) or successor system and must be updated at least annually. The contractor shall notify the Information Protection Office at each operating location 30 days before on-base performance of the service. The notification shall include:

2.10.4.1. Name, address, and telephone number of company key management representatives.

2.10.4.2. The contract number and contracting agency.

2.10.4.3. The highest level of classified information to which employees require access.

2.10.4.4. The location(s) of service performance and future performance, if known.

2.10.4.5. The date service performance begins.

2.10.4.6. Any change to information previously provided under this paragraph.

2.10.4.7. The Contracting Officer (CO) may direct the Contractor to remove an employee(s) from an assignment under this contract for reasons of security or misconduct. Where the reason(s) for the removal request is due solely for security or misconduct by the employee(s), the replacement shall be at the Contractor’s expense and not chargeable to the Government.

2.10.5. Suitability Investigations. Contractor personnel not requiring access to classified shall successfully complete, as a minimum, a Tier 1 (T1) investigation, before operating government furnished workstations. The contractor shall comply with the DoDM 5200.02, Procedures for the Department of Defense Personnel Security Program and AFI 17-130, Cybersecurity Program Management, requirements.

2.10.5.1. T1 investigation requests are initiated using the Standard Form (SF) 85 and are submitted to the installation Information Protection Office through the using agency’s Security Assistant (SA). T1 investigations are different from the Wants and Warrants checks and are provided by the government at no additional cost to the contractor.

2.10.5.2. For contracts requiring IT-Level I and II access with no access to classified material, the contractor shall complete Tier 5 (T5) formerly called an SSBI or Tier 3 (T3) investigations, respectively. These investigations are submitted using the SF 86, and are submitted to the Information Protection Office through the using agency Unit Security Assistant within five calendar days after contract start. These investigations are provided by the government at no additional cost to the contractor.

2.10.6. Security Representative: The Contractor shall appoint a security manager for the on-base, long-term visitor group IAW each individual Task Order. The security representative may be a full-time position or an additional duty position. The security representative shall work with the host organization to provide employees with training required by DoDM 5200.01, Information Security Program, AFPD 16-14, Security Enterprise Governance, and AFI 16-1404, Air Force Information Security Program. The contractor shall provide initial and follow-on training to contractor personnel who work in Air Force controlled/restricted areas. Air Force restricted and controlled areas are explained in AFI 31-101, Integrated Defense.

2.10.7. Additional Security Requirements. In accordance with DoDM 5200.01, Information Security Program and AFMAN 16-1404, the contractor shall comply with local communications squadron policy

2.10.7.1. Safeguarding Classified Information and Equipment: The

Contractor shall comply with DoD 5220.22-M requirements for safeguarding classified information and equipment.

2.10.7.2. Communications Security (COMSEC): The Contractor

shall comply with DoD and each operating location’s COMSEC requirements

2.10.8. Freedom of Information Act Program (FOIA). The contractor shall comply with DoD Manual 5400.07_AFMAN33-302, DoD Freedom of Information Act Program, requirements.

2.10.9. Reporting Requirements. The contractor shall comply with AFI 71- 101, Volume- 1, Criminal Investigations, and Volume-4, Counterintelligence, requirements, as referenced in DAFMAN 16- 1406, para 2.2.e

2.10.10. Physical Security. Areas controlled by contractor employees shall comply with AFI 31-101

2.10.11. Operating Instructions. For controlled areas used exclusively by the contractor, the contractor shall develop an Operating Instruction (OI) for internal circulation control, protection of resources and to regulate entry into Air Force controlled areas during normal, simulated and actual emergency operations. The OI shall be written in accordance with AFI 31-101, and coordinated through the Information Protection (IP) office.

2.10.12. Lock Combinations. The contractor shall comply with DoDM 5200.01, Vol 3 security requirements for changing combinations to storage containers used to maintain classified materials.

2.11. Antiterrorism and Force Protection

2.11.1. Antiterrorism Force Protection (AT/FP): The Contractor shall implement changes in

Force Protection Conditions (FPCON) and establish FPCON Measures IAW DoDIO- 2000.16V1_AFI 10-245-O Antiterrorism (AT) Program Implementation and as required at each operating location. All Contractor personnel shall complete AT Training defined in each individual Task Orders PWS.

2.11.2. The Contractor shall:

2.11.2.1. Comply with all applicable physical, information and cyber security requirements.

2.11.2.2. Abide by direction given by security forces or other security personnel.

2.11.2.3. Adhere to installation traffic laws and other governing policies as specified in each individual Task Order PWS.

2.11.2.4. The Contractor shall safeguard all government equipment,

2.11.3. Operations Security: The Contractor shall comply with AFI 10-701 Operations Security (OPSEC) Instructions and each operating location’s OPSEC requirements.

2.11.4. Administrative. The CO is the ONLY Government official that can direct changes that will affect the terms or conditions of the contract.

2.11.5. Security Education and Training: Contractor personnel shall participate in the Government's in-house and web-based security training program under the terms of each individual Task Order. Examples of required annual training include Force Protection (FP), Information Protection (IP), Cybersecurity, OPSEC and the organizational Derivative Classification Training as a condition of access to government classified networks.

2.12. Transition In / Out Period: The Contractor shall perform Transition Phase In/Out as specified in each individual Task Order.

2.12.1. In the event the follow-on contract is awarded to a contractor that is not the incumbent, the incumbent contractor shall provide reasonable support to the Government and the successful offeror to ensure an orderly transition and minimize any impact on the entire operation. With regard to the successor contractor’s access to incumbent employees, a recruitment notice may be placed in each facility.

Section 3

BASE OPERATIONS SUPPORT

3. BASE OPERATIONS SUPPORT

3.1. Services: The overall maintenance concept shall be implemented IAW all directive publications listed in Airfield Services, Base-Wide Support, Civil Engineering (CE), Information Technology (IT), and Logistics (LG) directive publications listed of each individual Task Order. Per each individual Task Order, the Contractor shall perform base operations support services that include:

3.1.1. TRANSIENT AIRCRAFT MAINTENANCE. Include the following

activities but are not limited to Aircraft Ground Handling Services for transient aircraft and maintenance support for all assigned powered and non-powered aircraft ground support equipment (SE). Transient Aircraft Maintenance provides service to a wide variety of aircraft, fixed and rotary wing, flown by: DoD, National Aeronautics and Space Administration (NASA), Coast Guard, courier contract, civilian aircraft on AF official business, and National and Foreign dignitaries’ aircraft. Transient Maintenance also provides the capability to respond to crash damaged aircraft both on and off base, and aircraft declaring an In-Flight Emergency

(IFE).

3.1.2. RESOURCE MANAGEMENT. Activities that include but are not limited to providing Financial Management (FM) Services for BOS activities. Some examples of financial management include developing/validating annual execution plans, understanding the Planning, Programming, Budgeting, and Execution (PPBE) process, validating/preparing accounts receivable, dealing with refunds/reimbursements; provide base liaison duties and supporting end of year closeout accounting under contract.

3.1.3. COMMUNICATIONS AND INFORMATION TECHNOLOGY.

Activities that include but are not limited to providing telecommunication support for Base support; establishing and providing IT network enterprise solutions; establishing and providing public address/video support/giant voicework center.

3.1.4. VISUAL INFORMATION SERVICES. Activities that include, but are not limited to graphics, photography, and video imaging and Pilot Training Curriculums.

3.1.5. PUBLISHING MANAGEMENT. Activities that include but are not limited to administration of publications and forms management functions.

3.1.6. INSTALLATION MANAGEMENT. Activities that include but are not limited to oversight and management of civil engineering functions, civil engineering reimbursement, real estate/real property management/ accountability support, environmental management and housing referral relocation/furnishing management

3.1.6.1 Security Services. (only available to those organizations exempt from using an established mandatory-use contract): Activities include but are not limited to providing Security Forces (SF), Security Chief, shift supervisors and operations personnel to accomplish base patrol operations, range patrol operations, entry control, information management, investigation of minor crimes and incidents, training for assigned personnel, evaluation of personnel and functions, resource protection services and contingency response.

3.1.6.2. Range Maintenance Services (only available to those organizations exempt from using an established mandatory-use contract):

Activities include but are not limited to maintaining, building, rebuilding and/or replacing targets, bunkers, roads, runways, and range residual removal.

3.1.7. OPERATIONS AND MAINTENANCE. Activities that include, but are not limited to provide all management, labor, tools, vehicles, equipment, and training required to fulfill all life-cycle operations and maintenance of facilities, non-privatized infrastructure, Real Property, and Real Property Installed Equipment. Providing execution, management, and oversight of facility and infrastructure operations, maintenance and repair, material control, work planning, customer service, service contract management, and operations engineering capabilities

3.1.7.1. Material, Equipment, and Facilities: Each individual Task Order will include material, equipment, tools, and facilities requirements and accountability, documentation, reporting, and tracking requirements. The Contractor will be required to comply with security and environmental requirements at the federal, state, and local levels, as well as other requirements listed in each individual Task Order.

3.1.7.2. Warranty: Items acquired under each individual Task Order may require warranty protection. When applicable, the Contractor shall maintain warrantied items per the accompanying warranty and guidance in each individual Task Order.

3.1.7.3. Non-Appropriated Funds (NAF): Lodging requirements for Operation & Maintenance, Grounds and VTE for NAF Facilities shall be invoiced via NAF CLINS.

3.1.7.4. Utility Systems: Manages the condition of all component inventory management metrics for utility systems and it specifically mentions the Utilities AMP (Activity Management Plan), which the Operations section is responsible for managing, alongside other sub-AMPs related to water, wastewater, storm water, and mechanical distribution systems. The contractor is expected to gather data and provide information to support the development of these plans, ensuring effective asset management and communication between the government and other base management sections for utility systems.

3.1.8. INSTALLATION ENGINEERING. Activities that include but are not limited to providing installation engineering, environmental engineering, portfolio optimization/project management functions, and integrate/create management plans in accordance with local, state, and federal policies/regulations.

3.1.9. GROUNDS MANAGEMENT. Activities that include but are not limited to perform grounds maintenance in a manner that will promote the growth of healthy grass, trees, shrubs, and plants and present a clean, neat, and professional appearance in accordance with local, state, and federal policies/regulations.

3.1.10. EMERGENCY MANAGEMENT (EM). Activities that include but are not limited to manage the entire scope of the installation’s EM program and provide peacetime disaster response, and contingency operations for all hazard spectrums.

3.1.11. VERTICAL TRANSPORTATION EQUIPMENT (VTE). Maintenance

activities that include, but are not limited to inspections, maintenance, repairs, replacements, and routine and emergency service calls necessary for real property VTE continuous and safe operations.

3.1.12. FIRE AND EMERGENCY SERVICES (F&ES). Activities that include but are not limited to providing continuous fire protection and fire prevention services, management, health & safety, training, emergency communications, and fire protection such as aircraft rescue & firefighting, structural & miscellaneous firefighting, wildland urban interface firefighting and limited wildland firefighting, technical rescue, hazardous materials response, and emergency medical response programs for the installation.

3.1.13. AIRFIELD MANAGEMENT SERVICES. Activities that include, but are not limited to ensuring a safe, efficient, and effective airfield environment for aircraft operations.

3.1.14. SUPPLY AND LOGISTIC MATERIAL MANAGEMENT

SERVICES. Activities that include but are not limited to perform asset management functions such as stocking, storing, issuing, managing, inventorying, inspecting, and accounting for DoD supplies and equipment.

3.1.14.1. Supply Support: As specified in each individual Task Order, the Contractor shall obtain, establish, manage, maintain, ship, receive, handle, and warehouse spare parts to maintain facilities, tools and support equipment at established levels. Additionally, provide an acceptable comprehensive plan to manage inbound and outbound shipping and receiving, to include outbound cargo, inbound cargo.

3.1.14.2. Logistics Management: IAW each individual Task Order requirement, the Contractor shall provide and manage an efficient and cost-effective logistics system that includes all materiel management, property control, and vehicle and transportation functions necessary to support the operating locations.

Additionally provides an acceptable comprehensive approach for Aircrew and Passenger Support.

3.1.14.3. Deployment Liaison: The Contractor shall perform duties as the maintenance liaison for in-coming Temporary Duty (TDY) units as required per each individual Task Order PWS. The Deployment Liaison shall coordinate with all TDY units for all logistics resources and communications requirements. The Contractor shall also provide TDY units workspace in government furnished facilities, operating workstations in the Maintenance Operations Center (MOC), and base orientation as required IAW each individual Task Order PWS.

3.1.15. TRANSPORTATION. Activities that include, but are not limited to traffic management, ground transportation, DOD school bus services, vehicle maintenance, vehicle operations and maintenance management, personnel and cargo transportation.

3.1.15.1. Vehicles: The Contractor shall provide and maintain all general and special purpose vehicles required to perform services IAW each individual Task Order PWS.

3.1.15.2. Vehicle and Equipment Operation: Contractors shall comply with vehicle and equipment operation requirements listed in DoDM 4500.36, Acquisition, Management, And Use of DoD Non-Tactical Vehicles.

3.1.15.3. Requirements relative to what equipment requires certification to operate will be specified in each individual Task Order. When equipment requires certification to operate, the Contractor shall provide a listing of all contractor personnel, along with certifications, who are approved to operate government owned or leased equipment as specified in each individual Task Order.

3.1.16. PURCHASING. Purchasing management activities that include but are not limited to purchasing subcontract management and construction subcontract management and construction contract administration support.

3.1.17. COMMUNITY SERVICES. Activities that include but are not limited to providing family, youth and single Airman recreational activities and facilities to support official and non-official functions and offer a wide variety of customer driven programs and services. Examples: training, fitness and sports services, funds management, library, religious services and informational services, mail services, and document security.

3.1.18. HUMAN RESOURCES. Activities that include but are not limited to providing Military and DoD Civilian Awards and Decorations, military personnel system manager services, education and training, and a broad range of human resources support to active duty, guard, reserve, DoD civilian employees, Non-Appropriated Fund (NAF) Employees, contractors, retirees, and eligible family members.

3.1.19. WEATHER. Weather service activities that include but are not limited to providing air support weather operations, mission weather operations, and staff weather operations.

3.1.20. CUSTODIAL SERVICES. Custodial Services that include but are not limited will perform custodial cleaning services in a manner that shall maintain a satisfactory facility condition and present a clean, neat and professional appearance.

3.2. Maintenance Documentation: Contractor shall follow each individual Task Order’s specific Maintenance Documentation requirements. Perform accurate maintenance documentation to include data inputs into the approved Maintenance Information Systems (MIS). The Contractor shall obtain and maintain technical data, maintenance publications, and subscriptions for support of real property and related equipment.

3.3. Quality Management System (QMS): IAW each individual Task Order, the Contractor shall develop a Quality Control Plan (QCP) to establish procedures to maintain a formal “compliance-oriented” QMS to ensure the requirements of each individual Task Order are provided as specified and ensure contractor compliance with base operations support and equipment technical data and applicable Air Force directives.

Section 4

MISCELLANEOUS REQUIREMENTS

4. ADDITIONAL REQUIREMENTS.

4.1. Duty Hours, Operating Location, and Installation Closure.

4.1.1. Hours of Operation: The Contractor shall establish a work schedule based on the requirements listed in each individual Task Order. The Contractor may be required to perform services on shifts, weekends and/or holidays.

4.1.2. Primary Place of Performance: The work to be performed under this contract will occur primarily at government facilities according to each individual Task Order.

4.1.3. Each individual Task Order may address the following: Procedures to follow during installation closure; rescheduling of tasks due to lost hours; work requirements related to weekends, holidays, and night operations; as well as overtime, surge, and over and above work.

4.2. Technical Guidance: L i s t e d i n A t t a c h m e n t A a r e a pplicable government directives, instructions, publications, and accepted contractor directives and/or instructions that will be the basis for inspection and surveillance of all areas identified in the Quality Assurance Surveillance Plan (QASP).

4.3. Environmental Management: IAW each individual Task Order, the Contractor shall meet environmental management requirements, to include establishing and maintaining a Hazardous Waste Management Program that ensures compliance with all applicable federal, state, and local laws and regulations; Executive Orders; DoD and Air Force policies and is documented in a Hazardous Waste Management Plan.

4.4. Occupational Safety and Health Agency (OSHA): The Contractor shall comply with the OSHA Public Law 91-596 Occupational Safety and Health Act of 1970, and the resulting standards, OSHA Standard 29 CFR 1910 Occupational Safety and Health Standards, National Electrical Code, National Fire Codes, DoDD 4715.1E Environment, Safety, and Occupational Health (ESOH), AFPD 90-8 Environment, Safety, and Occupational Health Management and Risk Management, and AFMAN 91- 203 Air Force Occupational Safety, Fire and Health Standards.

4.4.1. Safety: The Contractor shall be responsible for the safety and accountability of all its employees, and shall ensure all safety requirements, equipment, and training are met and provided to their employees. The Contractor shall comply with the safety program, host base safety requirements, Environmental Protection Agency (EPA) instructions and Public Law 91- 596, as well as safety provisions listed in each individual Task Order.

4.4.2. Personal Protective Equipment (PPE): The Contractor shall ensure employees are issued PPE required for the work they are expected to perform IAW AFMAN 91-203, as specified in each individual Task Order.

4.5. Mishap Investigation: The Contractor shall assist the applicable unit/installation Safety Office in the investigation and reporting of mishaps IAW AFI 91-202 The US Air Force Mishap Prevention Program. Mishap investigation and reporting of accidents involving only contractor personnel shall be the responsibility of the Contractor. Per each individual Task Order, the Contractor shall immediately notify the Contracting Officer Representative (COR), the appropriate Wing/installation Safety Office, Wing/Unit Command Post, and CO of any serious injury or an on-the-job death of contractor personnel.

4.5.1. Protection of Safety Information Resulting from Investigations of Air Force

Mishaps: The Government may provide to the Contractor sanitized safety information from previous mishaps as reference material. The Contractor shall ensure personnel receiving and/or utilizing this information comply with restrictions on handling and releasing information in the safety investigation reports IAW AFI 91-204 Safety Investigation and Hazard Reporting.

4.6. Government Owned Contractor Operated (GOCO) facilities and equipment: The Contractor shall maintain and operate GOCO facilities IAW OSHA, DoD, and Air Force health and safety standards. Additional requirements may be listed in each individual Task Order (e.g., Sunshade/shelter maintenance).

4.6.1. Facility Standards. The Contractor shall keep GOCO facilities and areas clean, orderly, and in sanitary condition IAW 29 CFR 1910.22, Occupational Safety and Health Standards, Walking-Working Surfaces, and AFMAN 91- 203, Air Force Occupational Safety, Fire and Health Standards. Additional requirements may be listed in each individual Task Order.

4.7. Records Management: The Contractor shall ensure all official government-owned records received and created for the Government are maintained IAW established Federal Records Act, Public Law 81-754, AFI 33-322 Records Management, and AFI 33-364, Records Disposition—Procedures and Responsibilities. Air Force directives listed in each individual Task Order.

4.7.1. Controlled Unclassified Information (CUI). The Contractor shall mark, maintain and protect FOUO material IAW DoDM 5400.7_AFMAN 33-302 DoD Freedom of Information Act Program.

4.7.2. The Contractor shall mark documents meeting the requirements identified in DoDM 5400.07 and DoDM 5200.01-Volume 4, Enclosure 3, as “For Official Use Only”.

4.7.3. The Contractor shall provide capability to retrieve, send, and account for mail from the Official Mail Center.

4.7.4. Contractor directives/instructions/regulations. The Contractor shall ensure base operations support services are accomplished IAW the instructions, standards and procedures contained in applicable TOs. In the absence of published guidance, the Contractor shall follow internal written procedures, directives, instructions to include maintenance, supply, operations, and ground operations instructions. All contractor directives/ instructions/regulations shall be submitted to the Government for approval and acceptance and shall be reviewed and/or updated annually or within 30 calendar days of an identified deficiency. For surveillance purposes, the Government will have full access to the Contractor directives/instructions/regulations.

4.7.5. Correspondence. Proprietary markings shall be limited to that produced at private expense and shall be justified.

4.8. Mission Essential Contractor Service Plan: The Contractor shall provide and maintain, IAW each individual Task Order PWS, a written plan describing how it will continue to perform the essential contractor services and to address continuation of services in the event of a crisis.

4.9. Management Plan (Strike Plan and Labor Dispute): The Contractor shall develop and maintain a contingency strike or labor dispute plan at the Task Order level that establishes procedures and specific guidance to ensure uninterrupted operations of contracted services, in the event of a breakdown in labor relations leading to work slow-down and/or work stoppage. The plan(s) shall also address any other criteria the Contractor believes to be critical to continuance of the contracted services, and address measures necessary to ensure the security of government property.

4.9.1. If contractor employees performing on an individual Task Order are covered under a collective bargaining agreement (CBA), the Contractor shall provide a Strike Plan.

4.9.2. If contractor employees performing on an individual Task Order are not represented by a union and not covered under a CBA, the Contractor shall provide a Contractor Labor Dispute Plan.

4.10. Emergency Procedures: For work being performed at government facilities, the Contractor shall follow Government emergency response procedures (i.e., fire, tornado, active shooter, and bomb threats). The Contractor shall account for their employees following an emergency. Contractor employees shall participate with government personnel in all emergency response procedures or drills IAW each individual Task Order.

4.11. Common Access Card (CAC) Requirements: CACs are issued IAW AFI 36-3026 and AFMAN 16-1405. To obtain a CAC, a previous valid clearance or fingerprints must be verified with favorable results.

4.11.1. Automated Information Systems (AIS): Access will be prohibited until either a valid clearance or temporary waiver is issued by the Trusted Agent. An access request will be initiated after an investigation has been verified or a new investigation has been initiated by OPM. Each individual Task Order will identify additional clearance levels and specific training requirements.

Note: Government AIS require a CAC.

4.11.2. Contractors Not Requiring a CAC but Requiring Access to a DoD Facility or Installation: The Contractor and all associated subcontractor employees shall comply with applicable installation or facility access policies and procedures provided by the Government as specified in each individual Task Order.

4.12. Associate Contractor Agreements (ACA): The Contractor shall establish ACAs, IAW each individual Task Order, as required to fulfill the terms of the proposed subcontracting plan.

4.13. Award Conference/Periodic Progress Meetings: The Contractor shall attend a Post Award Conference convened by the Government contracting activity; each individual Task Order may also require the Contractor to attend a post-award conference convened by the Government contracting activity or Government contract administration office. In addition, the CO, COR, and other government personnel, as appropriate, will meet, as defined in the Task Order, with the Contractor to conduct Program Management Reviews (PMR), Partnership Meetings and ad hoc meetings, review the Contractor’s performance and discuss any issues that are hindering contractor performance. The Contractor shall participate in these meetings, provide feedback, and work with government representatives to resolve outstanding issues.

4.14. Contractor Travel: The Contractor may be required to travel off-site in support of each individual Task Order requirements.

4.14.1. Contract personnel may be authorized travel expenses consistent with the substantive provisions of the Joint Travel Regulation (JTR) and the limitation of funds specified in this contract. All reimbursable travel requires government approval/authorization prior to starting the travel except as identified in each individual Task Order.

4.14.2. When contract employees are on TDY status, each individual Task Order may authorize government provided transportation within the limits specified in the JTR. Use of government transportation by contractor personnel will be restricted to the conduct of official business and transportation of team personnel to/from worksite and lodging. Costs for transportation may be based on mileage rates, actual costs incurred, or a combination thereof, provided the method used results in a reasonable charge.

4.15. Data Rights: IAW each individual Task Order, the Contractor will be provided access to information required to accomplish assigned tasks commensurate with security clearance and on a need-to-know basis. During any Task Order PoP, all data pertaining to each individual Task Order shall be returned to the Government or destroyed upon Task Order expiration. The Contractor shall not retain classified or unclassified material generated or received under this contract and any resultant contract action after each individual Task Order ends without approval of the appropriate office of primary responsibility.

4.15.1. The Government has purpose rights to all technical data related to the maintenance of base operations (e.g. supply time for replacement parts, monthly maintenance plans, and maintenance material data). For all other data, the software and data rights clauses included in the contract and Task Order apply. The Government will retain custody and exclusive control of all records associated with contractor deliverables and their distribution.

4.16. Delayed Reporting Requirements: The Contractor shall ensure employees comply with base closure or delayed reporting procedures, IAW each individual Task Order.

4.17. Service Delays: The Contractor shall notify the assigned government representative of any condition that may delay a contractor's performance. Each individual Task Order will include the method of reporting, to include how quickly and whether the notification should be written or verbal.

4.18. Export Control: The Contractor shall comply with all laws and regulations regarding export-controlled information and technology and shall not use, distribute, transfer, or transmit technology (even if incorporated in products, software, or other information) except in compliance with such laws and regulations. The Contractor shall plan for, obtain, maintain, and make available to the Government any export licensing as required to perform requirements of each individual Task Order.

4.19. Contractor Data Requirements Lists (CDRLs): Additional CDRLs will be specified in each individual Task Order.

4.20. Overall. The Contractor shall support non-recurring events that involve base operations support; for example, but not limited to, off-station static display flights, air shows, flyover and incentive flights IAW each individual Task Order.

Section 5

GOVERNMENT…