EXH 2 TO-002 FOOD RFP and SOO

ALiSS – TO-002 Request SAQMMA14R0042

Exhibit 2 (A003) Page 1 of 31

Task Order Request Statement of Objectives

TASK ORDER REQUEST

FOOD SERVICES

The below Statement of Objectives (SOO) provides the Department of State’s overall food services objectives, and the Offeror’s required support to achieve those objectives. The Offeror shall use the SOO, together with other applicable portions of the RFP and the IDIQ as a basis for preparing a proposed statement of work (SOW). The SOW shall be submitted as part of the Offeror’s proposal and will become an attachment to the contract at award.

The Contractor may also choose to subcontract the functional work for the Task Order in all or in part.

Where the work is subcontracted, the Contractor shall provide past performance and experience information for the subcontractor.

The Government shall provide basic housing and dining for only those personnel designated as critical (See Section 11.0 of the SOO).

The Contractor will be responsible for being familiar with Afghan laws and possess demonstrated ability for obtaining all licenses, permits and other official requirements allowing for the purchase, transportation, and importation of food items into and around Afghanistan. In the Task Order, bidders will identify what requirements are to be met from GIRoA, and any assumptions that are made regarding DOS/Embassy involvement. Assumptions should be in a separate section labeled as such, and pertain specifically to this Task Order.

1.0 ANTICIPATED TASK ORDER PERIOD OF PERFORMANCE:

This Task Order shall include a base period of one (1) year and four one-year option periods. For pricing purposes, use a start date of September 2, 2014.

2.0 TRANSITION PROCESS:

The transition-in period shall not exceed 120 calendar days and full performance shall commence at the date specified in Section 2.0 of the SOO. Transition costs will be covered under CLIN 0001.

3.0 TASK ORDER TYPE

The Government contemplates a hybrid task order type consisting FFP, CPFF, and cost reimbursable arrangements. See Section 7.0 below for specific contract type breakdown by CLIN.

4.0 PROPOSAL VALIDITY PERIOD:

Proposals shall be valid for a period of 150 days.

5.0 TASK ORDER FUNDING:

Task Order will be incrementally funded.

Exhibit 2 (A003) Page 2 of 31

6.0 FACILITY CLEARANCE REQUIREMENT:

Pursuant to the terms and conditions of the IDIQ, all prime contractors shall submit evidence of their current Secret Facility Clearance. Should services under this task order, TO-002, be provided by a subcontractor, the facility clearance of the subcontractor shall be submitted as well.

A facility clearance is not required for this task order.

7.0 PRICING INFORMATION AND INSTRUCTIONS:

The Offeror shall complete Attachment 7, tab TO-002.

Breakdown of CLIN by Unit Type CLIN No. Description Unit Type

STANDARD

0001 Transition Operations FFP x002 Food Operations – Embassy Compound (East, West, and new

Office Annex cafeterias)

FFP

X003 Food Operations – Camp Seitz FFP X004 Food Provisions (Embassy & Seitz) CPFF (cost) X005 Food Supplies (Embassy & Seitz) CPFF (cost) X006 Equipment (Contractor Acquired) CPFF (cost) X007 Travel (in-process and out-process) CR x008 DBA CR 0009 Associated Costs FFP x010 Fixed Fee (for CLIN x004, x005, and x006) CPFF (fixed fee)

OPTIONAL

X011 Food Operations – Camp Eggers FFP X012 Food Provisions (C. Eggers) CPFF (cost) X013 Food Supplies (C. Eggers) CPFF (cost) X014 Equipment CPFF (cost) X015 Fixed Fee (for x012, x013, and x014) CPFF (fixed fee)

For the base year only, the sequence of CLIN execution is as follows:

• CLIN 0001, Period of Performance: 09/02/2014 – 12/31/2014 (120 days) (For pricing purposes, assume that the transition begins upon contract award.)

• CLIN 0002, 0003, and 0004, Period of Performance: 01/01/2015 – 09/01/2015 (For pricing purposes, assume that the Operations and Provisions will begin after the successful conclusion of the transition.)

• All other CLIN are billable as associated costs are incurred and documented on the monthly invoice.

In addition to the completed Attachment 7, the Offeror shall include a corresponding price narrative.

7.1 STANDARD

Transition Operations (FFP) CLIN: 0001 (only applicable to the base year)

Exhibit 2 (A003) Page 3 of 31

The transition CLIN will include: advance party trips (not to include travel costs), vetting, etc. Transition operations shall not exceed 120 calendar days. CLIN 0001 pertains only to the initial phase-in operations.

Food Operations (FFP) CLIN: x002 and x003

Food operations are defined as costs, including labor costs, related to providing services is the designated locations. Labor shall be accordance with Section B.4.2 of the IDIQ. The Offeror shall propose FFP rates for the base year and all option years.

Food Provisions (Cost Plus Fixed Fee – Base Year) CLIN: x004 (Embassy & Camp Seitz) and x012 (Camp Eggers)

Food provisions are defined as the food items (e.g. meat, dairy, etc.) purchased for this contract. Due to the difficulty in estimating the provisions, there is a plug figure for provisions under this task order.

Food provisions include the costs of shipping of the food items.

The Offeror shall propose the fixed fee associated with CLIN x004, under CLIN x010. Should the option for Camp Eggers be exercised, the fixed fee associated with CLIN x012 shall be negotiated and included in CLIN x015.

Option year pricing will be definitized within the first 60 days of the performance year.

NOTE: For invoice purposes, the food provision costs will need to be displayed by location (e.g.

Embassy Compound vs Camp Seitz).

Food Supplies (Cost Plus Fixed Fee – Base Year) CLIN: x005 (Embassy & Camp Seitz) and x013 (Camp Eggers)

Food supplies are defined as the associated consumables (e.g. napkins, to-go boxes, etc.). Due to the difficulty in estimating the supplies, there is a plug figure for supplies under this task order.

The Offeror shall propose the fixed fee associated with CLIN x005, under CLIN x010. Should the option for Camp Eggers be exercised, the fixed fee associated with CLIN x013 shall be negotiated and included in CLIN x015.

NOTE: For invoice purposes, the food supply costs will need to be displayed by location (e.g. Embassy Compound vs Camp Seitz).

Equipment (Cost Plus Fixed Fee) CLIN: x006 (Embassy & Camp Seitz) and x014 (Camp Eggers)

Equipment shall be in accordance with Section B.4.7 of the IDIQ. Due to the difficulty in estimating the equipment, there is a plug figure for equipment under this task order.

Exhibit 2 (A003) Page 4 of 31

The Offeror shall propose the fixed fee associated with CLIN x006, under CLIN x010. Should the option for Camp Eggers be exercised, the fixed fee associated with CLIN x014 shall be negotiated and included in CLIN x015.

NOTE: For invoice purposes, the equipment costs will need to be displayed by location of issuance (e.g.

Embassy Compound vs Camp Seitz).

Travel (Cost Reimbursable) CLIN: x007

Travel shall be in accordance with Section B.4.3 of the IDIQ.

The Offeror shall show for each contract year the breakdown of the proposed Travel costs. The breakdown shall consist of at least the following:

a) Contract-specified labor category (if applicable)

b) Traveler name (if known)

c) Title of traveler or relationship of traveler to Contractor (if traveler is known)

d) Purpose of trip

e) Proposed dates of travel (if known)

f) Proposed number of days of travel

g) Origin

h) Destination

i) Proposed airfare or train fare

j) Proposed lodging cost per night

k) Lodging per diem, as indicated in FTR, JTR, or DSSR

l) Proposed meals and incidental expenses (M&IE) cost per day

m) Meals and incidental expenses (M&IE) per diem, as indicated in FTR, JTR, or DSSR

n) Proposed ground transportation cost per day

o) Proposed parking cost per day

p) Proposed tolls cost per day

q) Subtotal

The Contractor shall note that, pursuant to FAR 31.205-46(a)(1), the contractor’s costs for lodging, and meals and incidental expenses may be based on actual costs incurred, per diem, or a combination thereof, as long as the method used results in a reasonable charge. Similarly, the contractor’s costs for transportation may be based on actual costs incurred, mileage rates, or a combination thereof, as long as the method used results in a reasonable charge. The Contractor shall note in its proposal the respective methods used and/or intended to be used.

Pursuant to FAR 47.402, 47.403, and the Fly America Act, the Contractor shall use a U.S.-flag air carrier service unless specific conditions exist. If such conditions exist, the Contractor shall submit with its task order proposal a memorandum explaining why it does not intend to use a U.S.-flag air carrier service.

Inclusion of such costs in the awarded fixed-price is contingent upon Government acceptance of such explanation.

Due to the difficulty in estimating the provisions, there is a plug figure for provisions under this task order.

Exhibit 2 (A003) Page 5 of 31

DBA (Cost Reimbursable) CLIN: x008

DBA shall be in accordance with Section B.4.5 of the IDIQ.

As required by Section G.3.7 of the IDIQ, The first invoice for each task order shall include a copy of the DBA Insurance policy negotiated between the Contractor and the DBA Insurance carrier, or copy of the self-insured program and Department of Labor approval if the Contractor is a Department of Labor-approved self-insurer. In either case, such copy shall show that sufficient DBA Insurance coverage has been obtained for the entire period of performance for the task order.

The Offeror shall explain the basis for the proposed DBA rate.

The estimated amount may be adjusted throughout the contract periods as necessary using projected and actual labor expenditures.

The contractor shall be reimbursed for DBA costs only upon submission of proof of payment to the insurance provider.

DOSAR 652.228-70 DEFENSE BASE ACT- COVERED CONTRACTOR EMPLOYEES (JUN 2006)

(a) Bidders/Offerors shall indicate below whether or not any of the following categories of employees will be employed on the resultant contract, and, if so, the number of such employees:

CATEGORY YES/NO NUMBER

(1) United States citizens or residents

(2) Individuals hired in the United States, regardless of citizenship

(3) Local nationals or third country nationals where contract performance takes place in a country where there are no local worker’s compensation laws

Local Nationals:

Third Country Nationals:

(4) Local nationals or third country nationals where performance takes place in a country where there are local worker’s compensation laws

Local Nationals:

Third Country Nationals:

(b) The CO has determined that for performance in the country of Afghanistan –

☐ Worker’s compensation laws exist that will cover local nationals and third country nationals.

Worker’s compensation laws do not exist that will cover local nationals and third country nationals.

(c) If the bidder/Offeror has indicated “yes” in block (a)(4) of this provision, the bidder/Offeror shall not purchase Defense Base Act insurance for those employees. However, the bidder/Offeror shall assume liability toward the employees and their beneficiaries for war-hazard injury, death, capture, or detention, in accordance with the clause at FAR 52.228-4.

(d) RESERVED.

Exhibit 2 (A003) Page 6 of 31

Associated Costs (FFP) CLIN: 0009 (only applicable to the base year)

During the Base Year, the Contractor will get cost reimbursement on the associated costs. Associated costs may include the purchasing and installation of a Food Management System (e.g. meal card;

supply ordering; redesign of cafeterias and snack bars to achieve accountability; purchase and installation of vending machines; etc.).

Due to the difficulty in estimating the equipment, there is a plug figure for equipment under this task order.

Fixed Fee (FFP) CLIN: x010 and x015

The Offeror shall provide their proposed fixed fees for the following CLIN:

• CLIN x004, Food Provisions

• CLIN x005, Food Supplies

• CLIN x006, Equipment

Though a single composite rate shall be displayed in the pricing table, the Offeror shall provide in their price proposal a breakdown clearly showing the fixed fee associated with the three above mentioned

CLIN.

Should the option for Camp Eggers be exercised, the fixed fee associated with CLIN x012, x013, and x014 will be negotiated at the time of the modification and included in CLIN x015.

7.2 OPTIONAL

Food Operations – Camp Eggers (FFP) CLIN: x011

The Contracting Officer may exercise the option for food services at Camp Eggers by written notice to the Contractor within the period of performance of this task order. Unless otherwise specified, performance of the services shall commence no later than 30 days after such notice is given.

If the Government exercises the optional services for Camp Eggers, the services shall be considered part of the standard services for all remaining option years. Therefore, no advance notice is required for the food services at Camp Eggers other than the contracting officer’s notice to exercise remaining option years per FAR 52.217-9.

The FFP rate associated with CLIN x011 will be negotiated with the issuing modification. It is the Government’s intention to exercise this option within the base year of this task order. Offerors shall note that though the Government has stated intent to exercise CLIN x011 within the base year, this notice does not commit the Government.

7.3 RESERVED

Exhibit 2 (A003) Page 7 of 31

8.0 TECHNICAL INFORMATION AND INSTRUCTIONS:

The Offeror shall address the following within their technical proposal response.

• Task Order Management Plan o Preliminary Transition Plan o Critical Personnel Breakdown

• Operations Plan

• Transition Management Plan

• Statement of Work

8.1 TASK ORDER MANAGEMENT PLAN (TOMP)

Page Limit: 24 pages (12 double sided pages).

As required by Section H.23.2.1 of the IDIQ, the Offeror shall provide a Task Order Management Plan (TOMP) detailing its technical and management approach for accomplishing the task order objectives.

Failure to address all requirements as described in Section H.23.2.1 of the IDIQ, Task Order Management Plan, will render Contractor’s Task Order Management Plan as non-responsive and may not be considered for evaluation.

As the Preliminary Transition-in Plan requirement has been removed from the TO-002 TOMP submission (see Section 8.1.1) the page limit for the TOMP response has been reduced to 24 pages (12 double sided pages).

8.1.1 Preliminary Transition-in Plan

The Offeror shall provide its transition plan under Section 8.3, Transition Management Plan. Section H.23.2.1(b) shall be omitted from the Offeror’s TOMP response for this task order.

8.1.2 Critical Personnel Breakdown

As part of the Offeror’s proposed TOMP, the Offeror shall fill out the table is Section 11 of the SOO with their proposed critical personnel by location. The Offeror shall provide narrative explaining the logic behind the assigned personnel breakdown.

LOCATION NUMBER OF ALLOWABLE PERSONNEL

Embassy Compound 26 Camp Seitz 13 Camp Eggers* 13

*The Offeror shall provide their proposed critical personnel for Camp Eggers. Should CLIN 0011 be exercised, housing at that point would be made available for the designated individuals.

8.2 OPERATIONS PLAN

Page Limit: 24 pages (12 double sided pages). The required signage will not count against the operations plan page limit. The Offeror shall provide as an attachment to the Operations Plan.

Exhibit 2 (A003) Page 8 of 31

The Offeror shall provide an Operations Plan that outlines the concept of operations, principles of service, basic operating practices (number of food stations, lines, planned wait times, meal selections, menu planning, etc.), and plans to provide for high levels of customer satisfaction, and continual improvement in service and menu variability.

8.3 TRANSITION MANAGEMENT PLAN

Page Limit: 30 pages (15 double sided pages).

The Contractor shall present a transition plan that addresses the transition period and the two important transition objectives discussed in section 8.0 of the SOO. .

The Transition Plan shall include a detailed timeline showing transition activities and their durations beginning as of September 2, 2014 (projected). The Transition Plan should be as complete as possible and clearly establish that the Offeror has a well-thought out plan ready to be finalized upon contract award.

Transition Period: The Offeror shall provide a comprehensive explanation detailing how it expects to accomplish the transition in the allotted timeframe, to include steps to acquire all necessary equipment, licenses, permits, insurance, staff, and to train the staff.

The Offeror shall identify any other risks that may hinder their ability to stand up and perform the new contract, and shall provide their contingency plans for those situations.

NOTE: As required by the TOMP, the transition period plan shall be updated weekly (or otherwise as designated by the CO), and provided to the COR and CO for review and approval, during the transition period. Updates shall display milestone completion dates, milestone adjustments, and provide detailed explanation for any delays.

Transition of Various Sites: It is important for the Offeror to understand transition expectations as they relate to the various sites. The Offeror shall ensure that their transition plan clearly addresses the transition differences between the Embassy Compound sites and the Camp Seitz/Camp Eggers transition.

A. Embassy Compound Sites (East, West, New Annex)

The transition from DLA (food provisions) to the Contractor shall be a phased transition, as defined in Section 8.0 of the SOO. While it is desired that the Contractor provide full food service operations including provisioning on January 1, 2015, it is not expected that the food provisioning will be possible on that date. Therefore, the contractor is not expected to provide all food provisions on January 1, 2015. A drawdown in DLA food provisioning utilizing a glide-path that corresponds to a ramp-up in food provisioning by the Contractor will be negotiated after award. The Offeror will address their food provisioning ramp-up capability and timeline in the transition management plan. Food operations (e.g.

food serving services, janitorial services, etc.) shall be provided wholly by the Contractor on January 1, 2015.

B. Camp Seitz/Camp Eggers

Exhibit 2 (A003) Page 9 of 31

The Contractor shall not begin services at Camp Seitz or Camp Eggers until it is fully operational at the Embassy Compound sites. By this, the Government means that no provisions, supplies, or operations will be provided to Camp Seitz or Camp Eggers until the Contractor is fully operational (i.e. providing provisions and services) at the Embassy Compound.

SOO Section 8.0 Objectives: The first objective is the successful transition of food operations from the incumbent food service contractors and DLA to the Contractor. This section of the transition plan should detail pre-transition activities, transition scheduling, risk identification and mitigation plans with the goal of minimizing disruptions to on-going food service operations. The second objective is the successful transition from cost reimbursable food service operations to fixed unit price operations. This section of the transition plan should detail fixed unit price risk elements, cost collection and analysis methods, risk threshold/objective strategies, and a proposed plan/schedule to accomplish the transition to fixed unit pricing by the end of the Base Year. The Contractor shall present a phased transition plan that will minimize disruption to ongoing services.

The plan should anticipate problems that could be encountered and address how they would be resolved. The Offeror must illustrate a comprehensive approach to transitioning the program from the current incumbent, if applicable.

8.4 STATEMENT OF WORK

Page Limit: 24 pages (12 double sided pages).

Based on the requirements presented in the below SOO, the Offeror shall propose a SOW. The SOW shall be submitted as part of the Offeror’s proposal and will become an attachment to the contract at award.

The proposed SOW shall deliver a robust design and demonstrate how its approach will ensure that all stated SOO objectives are accomplished in full.

8.4.1 Reporting Plan

As part of the Offeror’s SOW, the Offeror shall provide a reporting plan that includes, at a minimum, daily meal count reports, weekly and monthly activity/customer satisfaction metrics, problems and problem mitigation/resolution plans as well as quarterly program review reporting that includes performance trending and continual improvement efforts to increase customer satisfaction.

9.0 EVALUATION CRITERIA

The Government may award the task order on the basis of initial offers received, without discussions.

In award without discussions, any proposal (i.e., technical or price) that contains assumptions of any nature that is identified as a significant risk or weakness, may not be eligible for award. Therefore, each initial offer should contain the Offeror's best terms from a price and technical standpoint. The Government does, however, reserve the right to elect to make award with discussions.

9.1 EVALUATION CRITERIA - TECHNICAL

Exhibit 2 (A003) Page 10 of 31

The technical approach factor is an assessment of the Offeror’s comprehensive ability to successfully perform all aspects of the task order based on the Offeror’s Technical Proposal (including attachments).

The Technical Approach factor is comprised of the below:

• Task Order Management Plan

• Operations Plan

• Transition Management Plan

• Statement of Work

The Government will evaluate the non-price related proposal to ensure that the Contractor can satisfy the non-price-related requirements of the task order.

Task Order Management Plan

Elements of the technical proposal (TOMP) will be reviewed to the extent that they adequately address the elements of the SOO and the criteria found in IDIQ Section H.23.2.1.

• Management Approach: The proposal must address all IDIQ Section H.23.2.1(a) elements. The proposal must be complete, clear, demonstrate a thorough understanding of the program management needs, and demonstrate the ability to perform the needed oversight.

Key Personnel: Experience, capabilities, and availability of key personnel are critical. The DOS shall consider the resumes proposed as a clear indication of the Offeror’s level of commitment to the overall success of this service.

• Personnel Plans: The proposal must address all IDIQ Section H.23.2.1(c) elements. The proposal must be complete, clear, comply with the requirements of the solicitation, demonstrate a thorough understanding of the requirements and demonstrate the ability to perform the prospective contract successfully in the area of personnel.

The Government will examine and evaluate the Offeror’s approach to comprehensively providing and retaining qualified and suitable candidates that can successfully perform under the task order to meet both anticipated and unanticipated requirements. During this process the government may examine the Offeror’s proposed: methods, personnel, facilities, systems, personnel compensation, equipment, and other components of the Offeror’s approach related to providing effective comprehensive personnel staffing, recruitment, screening / vetting, and retention.

• Logistics Management Plan: The proposal must address all IDIQ Section H.23.2.1(d) elements.

The proposal must be complete, clear, comply with the requirements of the solicitation, demonstrate a thorough understanding of the requirements and demonstrate the ability to perform the prospective contract successfully in the area of logistics.

The Government will examine and evaluate the Offeror’s approach to providing effective comprehensive logistics management to support all aspects of performance based on task order requirements. During this process the government may examine the Offeror’s proposed: methods, planning, facilities, systems, equipment, property management including inventory control / tracking and stewardship of government property, in-house procurement of supplies and services at

Exhibit 2 (A003) Page 11 of 31 competitive prices, shipping / freight management, and other components of the Offeror’s approach related to providing effective comprehensive Logistics management.

• Critical Personnel Breakdown: The proposal must address all Section 8.1.2 elements. The proposal must be complete, clear, comply with the requirements of the solicitation, demonstrate a thorough understanding of the requirements and demonstrate the ability of the critical personnel to continue to provide services in the event of emergency.

The Government will examine and evaluate the Offeror’s proposed critical personnel. The Government will examine to determine whether a realistic breakdown of labor has been proposed. In the event of a security situation, the presented critical personnel would be responsible for ensuring continued services.

Operations Plan

The plan must clearly address all Section 8.2 elements. The Government will evaluate the Offeror’s concept of operations, basic operating practices, plans for ensuring customer satisfaction, and how it will work to continually improve services and menu variability. Offeror must present a well thought out operations plan which addresses how it will ensure consistent quality products and services to the Government.

Transition Management Plan

The plan must clearly address all Section 8.3 elements and should be as complete as possible, thorough and realistic.. The Government considers a smooth transition and continuity of food services to be critical to the DOS mission. The Government will examine and evaluate the approach to (1) the 120 day transition period, (2) the transitioning the provisions from the DLA to the Contractor, and (2) the transition from a cost reimbursable food service operation to a fixed unit price operations. The Transition Plan will be evaluated to determine the Offeror’s ability to identify the tasks that will be performed during transition and to accomplish them successfully.

Statement of Work (SOW)

The Offeror will be evaluated on its innovative solutions and approaches to fulfilling the Government’s objectives, as stated in the SOO. The Government will evaluate the Offeror’s technical approach to determine the manner and extent to which the Offeror’s proposed services and infrastructure will meet the Government’s objectives, as stated in Section 5.0 of the SOO. The Government will also evaluate risk inherent to the Offeror’s approach, and any proposed mitigation approaches presented by the Offeror.

9.2 EVALUATION CRITERIA - PRICE

The Government will conduct an evaluation to determine ultimately that the final agreed-to price from Pricing Table T-002 of Attachment 7 is fair and reasonable. In doing so, the Government will examine the completeness and accuracy of the Contractor’s proposed prices and estimated costs in Pricing Table T-002 of Attachment 7.

Exhibit 2 (A003) Page 12 of 31

The Government will use one or more of the proposal analysis techniques stipulated in FAR 15.404 to conduct the evaluation.

Questions and proposals should be submitted to Christina Black via email at blackce@state.gov.

TASK ORDER – STATEMENT OF OBJECTIVES

FOOD SERVICES

1.0 TASK ORDER NUMBER AND TITLE

• Task Order Number: TO-002

• Title: Food Services

2.0 PERIOD OF CONTRACT PERFORMANCE

This task order shall include a base period of one (1) year and four (4) 1-year option periods. The first four months (120 days) of the base year have been designated as the transition period. The transition period is anticipated to begin September 2, 2014. The anticipated standard performance start would then be January 1, 2015.

The anticipated performance period is as follows:

Base Year 09/02/2014 – 09/01/2015 Option Year 1 09/02/2015 – 09/01/2016 Option Year 2 09/02/2016 – 09/01/2017 Option Year 3 09/02/2017 – 09/01/2018 Option Year 4 09/02/2018 – 09/01/2019

The Government is not obligated to exercise the option(s).

3.0 LOCATION OF CONTRACT PERFORMANCE

The Contractor shall provide cafeteria services in the following locations for five cafeterias and one snack bar:

• Kabul Embassy Compound (East, West, and new Office Annex cafeterias) (3)

• Kabul - Camp Seitz (1)

• Kabul - Camp Eggers (1)

Additional locations may be added in the out years as construction is completed.

The Contractor shall provide snack bar services in the following locations:

• Kabul Embassy Compound mailto:blackce@state.gov

Exhibit 2 (A003) Page 13 of 31

The KEC Annex Snack Bar location has not yet been determined, and will likely be positioned as to service the broadest population. However, Should the final location reside within a Controlled Access Area (CAA). All food personnel conducting operations within this area would require escorts at all times by an American Citizen with a Secret Clearance (Contractor employee). Operation hours are currently 05:30 to 21:00, with service 365 days a year.

3.1 KABUL EMBASSY COMPOUND (EAST, WEST, AND NEW OFFICE ANNEX CAFETERIAS)

The KEC contains two major cafeterias with one on the West Embassy compound and the second on the East Compound. A third cafeteria is under construction within the new Office Annex in the West Compound and is expected to be operational by January 1, 2015. Each cafeteria offers three main meals per day seven days a week, as well as a salad/sandwich bar for afterhours dining.

The cafeteria on the West Compound is a 390 m2 facility that has a seating capacity for roughly 160 personnel. This area does not include the various refrigerated vans and containers used for storage of frozen, chilled and dry food or supplies. The food storage area is within 20 meters of the cafeteria. The dining area is 109 m2, kitchen 95 m2, and serving lines 96 m2. The food preparation areas and equipment are primarily designed for “heat and serve” operations. Post has plans to upgrade kitchen preparation area to allow for full meals to be cooked rather than just “heat and serve” capability but these modifications are unlikely to be completed by January 1, 2015. All equipment and furnishings are in serviceable condition. (See Exhibit 2a).

The cafeteria on the East Compound is a 300 m2facility that has a seating capacity of roughly 150 personnel. This area does not include the various refrigerated vans and containers used for storage of frozen, chilled and dry food or supplies. The food storage area is within 20 meters of the cafeteria. The dining area is 200 m2, kitchen 100 m2, and serving lines 43 m2. The food preparation areas and equipment are primarily designed for “heat and serve” operations. All equipment and furnishings are in serviceable condition. Planning is underway to upgrade to upgrade the East side cafeteria but initial service will be “heat and serve”. (See Exhibit 2a).

Food Service Container Storage:

• East Side o Two 20’ refrigerator containers o Two 10’ freezer containers o Two 20’ dry storage containers o Two 40’ freezer containers o Two 20’ material storage containers

• West side o Two 20’ freezer containers o One 20’ refrigerator container o One 20’ dry storage container o Four 20’ Material storage containers o One 40’ material storage container

Local Nationals (LNs) may purchase meal tickets during the work week. However, LNs typically choose to eat breakfast and dinner off compound. The largest feeding requirement occurs during lunch time during week days.

Exhibit 2 (A003) Page 14 of 31

Hours of Operation: Hours of operation will follow the established hours for food service operations within the KEC:

• Cafeteria (both East and West Compounds – seven days per week):

o Breakfast: 6:00 a.m. – 9:00 a.m.

o Lunch: 11:30 a.m. – 2:00 p.m.

o Dinner: 6:00 p.m. – 9:00 p.m.

o Salad/Sandwich Bar: 2:00 p.m. – 6:00 p.m. and 9:00 p.m. – midnight o Snacks – 6:00 a.m. – midnight o Continental Breakfast (West Compound, Fridays): 6:00 a.m. – 9:00 a.m.

o Brunch (West Compound, Fridays): 10:00 a.m – 2:00 p.m.

o Mermite meals: 180 mermite container meals twice daily to guard personnel on duty.

New Office Annex Cafeteria: The new building is anticipated to be completed October 2014. The cafeteria will be full service (i.e. not heat and serve).

4.0 BACKGROUND

This SOO addresses DOS’s objectives in establishing a mission-wide Task Order for food operations and management in Afghanistan. Along with the objectives stated in this section, there are also concepts of how the operations may be established and executed. This is not meant to stifle other ideas that bring increased customer service and satisfaction, savings, efficiencies or best-practices, but rather to set the stage as to what the DOS is looking for in terms of food operations.

The DOS goal is to normalize food operations, meet mission requirements, control costs and provide good service to our communities. Currently (and for the near future) there are many limitations to normalization in Afghanistan. However, the approach to food operations and management should allow for change management and an evolving business plan as the situation in Afghanistan changes.

At a normal DOS site, cafeterias, snack bars and vending machines are part of a licensor-licensee agreement between the Embassy and a contractor, and these are Point of Sale operations. Embassy personnel (DOS employees and contractors) can choose to dine in a USG dining facility, go to one of the employee association-managed restaurants on the compound, bring in their lunch, go home to eat, or leave the Embassy compound to eat “on the economy.” The cafeteria and other food operations within those embassies are served by local contractors, local workers, and the food is purchased from the local economy. Diners use meal cards or daily meal tickets to pay for their purchases. Eventually, as the situation in Afghanistan moves towards a more normalized existence, food operations will be more in line with other sites and may evolve toward cash payments for meals.

Currently, all individuals not serving under Chief of Mission (COM) and local nationals living on the local economy have limited access to the cafeterias for hot drinks (coffee and tea) during the work day.

Grab-n-Go for between meal salad and sandwich, and limited snacks from 2:00 – 5:30 p.m., and 9:00 – 12:00 p.m. are available on a pay as you go basis. Food must be consumed on the compound. Local staff eat breakfast before coming to the Embassy and dinner after leaving the Embassy.

There are also locally managed “fast food” operations on the compound that may compete for clientele, but also provide services for Locally Employed Staff and contractor LNs (see Section 6.2 below).

Exhibit 2 (A003) Page 15 of 31

5.0 PERFORMANCE OBJECTIVES AND AREAS OF SERVICE

Overall Objectives:

• Personnel: Provide a proper skill mix, experience, and required number of qualified personnel.

• Quality of Food

• Quality of Food Operations

• Cost of Food Services

• Organizational Processes: Provide internal controls, management oversight, and supply support.

5.1 ESTABLISHING FACILITIES

The Contractor will establish and operate the cafeteria in a fixed setting provided by DOS. The cafeteria will consist of an enclosed and environment-controlled space that is fully furnished and has Government Furnished Equipment (GFE) that is up-to-date and fully maintained. (All equipment will be maintained via a separate contract.)1 Post also maintains two outdoor settings (enclosed during cold weather), and each is adjacent to a cafeteria.

The spaces are all within a highly secure and controlled compound that is closed to the public. The Contractor will provide all authorized patrons will be provided with a meal card system. 2

5.2 CAFETERIA SERVICES

The table below provides an estimate of the maximum number of personnel that can be fed at each cafeteria or snack bar location within the current hours of operation. Note: Not all snack bar location capacities are known at this time as they have yet to be established. This number may be adjusted or further defined during negotiations, but is to be used for proposal purposes in developing staffing proposals and pricing. The table shows maximum feeding capacity, seating capacity, and hours of operation.

NOTE: The Government is not to be held responsible for any variation in the population figures or variation in customer head count. The Government will make every reasonable attempt to keep the Contractor informed in a timely manner of changes in policy or manning that may affect usage of the food operations, so that supply chain, ordering and labor may be adjusted at minimal impact to the Contractor’s business.

Weekdays (Sunday through Thursday) (see Note 1 below)

1 Note: It is difficult to provide a full list of equipment in the cafeterias to the winning bidder. Facilities and equipment that are maintained are provided in Exhibit 2a; a list of utensils, plates, trays, etc will be provided during transition by inventory.

2 Available floor plans for West cafeteria and East cafeteria will be provided directly to Prime Offerors on a “need to know” basis. In order to receive the floor plans, contact A/LM/AQM Procurement Officer. Provide a point of contact with email address, and the Subject Line should be “ALISS—Prime Offeror Request for Cafeteria Floor plans.” The plans will be emailed in a pdf format, with instruction that recipients not post the plans on any public website.

Exhibit 2 (A003) Page 16 of 31

Facility Breakfast Lunch Dinner

Patrons Hours Patrons Hours Patrons Hours West DFAC 400 0600-0900 450 1130-1400 425 1800-2100 East DFAC 400 0600-0900 450 1130-1400 425 1800-2100 New Annex 500 0600-0900 750 1130-1400 750 1800-2100 Camp Eggers 1600 0600-0900 1600 1130-1400 1600 1800-2100 Camp Seitz 784 0600-0900 784 1130-1400 784 1800-2100

Weekends (Friday, Saturday & Holidays)

Facility Breakfast Lunch Dinner

Patrons Hours Patrons Hours Patrons Hours West DFAC 375 0600-0900 450* 1130-1400 400 1800-2100 East DFAC 375 0600-0900 450 1130-1400 400 1800-2100 New Annex 400 0600-0900 600 1130-1400 600 1800-2100 Camp Eggers 1600 0600-0900 1600 1130-1400 1600 1800-2100 Camp Seitz 784 0600-0900 784 1130-1400 784 1800-2100

West- Brunch (Friday)

550 1000-1400

East (Friday) 300 0600-0900 Note 1: These numbers are provided for proposal purposes only. During initial transition, actual historical figures will be provided and discussed at early planning meetings so Contractor can revise staffing if needed.

*On Friday, brunch will be served in place of lunch

Fridays, Saturdays and holidays are a modified work schedule and breakfast will be served 0600-0900.

Lunch reflects an estimated increase for direct hire Local Afghan Staff who are entitled to a lunch meal and contractors who live off the compound but may choose to pay and dine in the cafeteria for that meal.

The numbers are made up of U.S. employees, ANs, TCN contractors and DOS Local Employed Staff/Local Nationals (LNs). Contractor Local Nationals do not receive a per diem for access to the cafeterias or snack bars. If Contractor Local Afghans wish to eat at the Embassy, they will have to obtain a prepaid meal card from the Kabul Embassy Employee Association (KEEA) store by paying with cash.

However, if LNs are required to remain on site under exigent circumstances, their meals could be subsidized accordingly.

Options are limited on the DOS compounds. While there are two coffee shops, a pizza shop, a fast food shop, and a limited sundry store, most employees will choose to utilize the cafeteria during the week.

All contractor employees have the option of bringing in their lunch onto the compound. Some may choose to take-out food, i.e. not eat in the cafeteria. State employees living in Staff Diplomatic Apartments (SDAs) have the ability to cook their own food due to the availability of kitchens. Also, during the weekends, several outdoor grills are utilized and this in turn reduces the number of personnel eating in the cafeterias and snack bars. Typically, cafeteria utilizations decrease by as much

Exhibit 2 (A003) Page 17 of 31 as 20% during the weekends. Additional options may become available as security requirements are revised in the future.

General Standards The current cafeterias are run as an “open buffet with serving line”. Admission is simply the common access card (CAC), or a signature on a clipboard. Diners are able to enter and exit multiple times during a meal, carry out food and beverages, and make as many trips to the various lines, bars, grills, beverage dispensers, and dessert tables as they choose.

Currently, the food is provided by the Defense Logistics Agency’s (DLA) prime vendor. The subsistence items are varied as part of a 21-day menu, of varying quality, sourced from suppliers worldwide, and automated through an enterprise system that accommodates ordering, tracks shipment, and invoices against a scheduled menu cycle. The incumbent contractor manages orders from Afghanistan and Azerbaijan, trucks products across national boundaries and flies main entrée items into country and distributes to DFACs throughout Afghanistan. The food and its handling meet U.S. Army standards, and relies on the DOD veterinary officers to provide quality and sanitation inspections. Food preparation is essentially a heat and serve operation now as most of the imported food arrives pre-cooked.

This model, while very successful, is neither sustainable nor desirable for the long term.

Food is an important morale factor. A successful food operation will be one that continuously pleases the diners; offers a wide variety of food choices; accommodates different dietary needs and desires based upon personal choice, ethnic experience and religious restrictions; is environmentally sustainable, exceeds goals, generates useful metrics and provides excellent service in all areas; and provides useful data to Post management that enables continuous improvements in diner satisfaction.

The Mission employees and contractor staff cannot choose among many dining options. While some staff have apartment kitchens, the lack of sufficient groceries, as well as the long hours and extended work-weeks, severely limit alternative choices to the cafeteria.

Food is a “high risk” area. It can negatively affect health, adversely affect morale, be impacted by political and economic events, and be a source for fraud, waste and abuse. The DOS does not have alternatives readily available to remedy a failed effort in the ALISS program. The planning and resourcing that will go into this effort cannot be changed quickly. For example, a cafeteria at a university in the United States can have the managing company fired and replaced, the vendors changed, IT systems repaired or switched out, and supply chain quickly taken down or reestablished.

And meanwhile, the student can go off campus to eat or shop for groceries. In Afghanistan, our options are severely limited, resources are few and suppliers have many hurdles to get food into and across the country and through the Embassy gates. The successful offeror will provide an approach that measures performance and capitalizes on success while planning to mitigate such risk factors.

In order to normalize food operations in Afghanistan, any proposed solution should have an ultimate goal of achieving a Point of Sale system that is: efficient; reduces waste; provides sufficient variety allowing the diner to make choices based on nutrition and variety; is measurable in real time and over the long term (metrics); and is a pleasant experience overall. The proposal should make use of local and regional supplies for common and available items, local, regional, and international dishes while utilizing international sources for main entrée items, as well as favorites (USA brand items).

Exhibit 2 (A003) Page 18 of 31

Any planning for the menu should account for: limited provisions in the local markets in quality, variety and quantity; potential difficulties in obtaining customs clearance at the borders as well as approval to transship across Afghanistan; and shortages due to unforeseen political events. The increased use of local food, especially meat and other type products will create issues for the current limited cafeteria kitchen equipment and facilities. The proposal should take into consideration the current limited kitchen facilities and the timing requirements for the cafeteria transitions at the various sites. It will be the responsibility of the winning bidder to train their staff on the preparation of food from local sources which are not currently being used today.

As discussed in more detail below, the cafeterias should be designed to accommodate Fixed Unit Price operations with an eventual move towards Point of Sale. To avoid having cash transactions, a Meal Card system would be introduced to control costs, manage access, maintain and track accountability, and limit waste.

Food service operations will be 365 days a year. The Offeror should provide a plan for continued operations at a reduced level during times of security lockdowns, when staff may not be able to come to work, and delivery trucks may not be able to get through.

All indoor and outdoor cafeteria spaces should be kept clean and sanitized to the highest U.S.

standards. Food workers should be knowledgeable, provide excellent customer service, and pleasant, and ensure compliance with U.S. food worker health standards. Food should not only be delicious, but well presented, readily replenished, and served at the right temperature for food safety requirements as well as patron expectations.

General Standards – Reduced Operations Due to external political problems and security lockdowns, there may be periods when Contractor staff will not be able to enter the Embassy compound to come to work. At these times, trucks may not be able to transit Kabul’s city center and the Embassy compound to make deliveries. Staff will be limited to those persons identified as “critical”. While still an uncommon occurrence, the Contractor must plan for such instances and be able to provide reduced operations within the cafeterias and snack bars.

The Contractor shall create a plan and menus for such periods tailored to the post, and submit it for review and approval prior to assumption of responsibilities. The plan may include increased use of disposable dinnerware so as to reduce workload, but then take into account that trash may not be leaving the compound during these events. Menus may be reduced, but standards for quality and sanitation are not to be diminished.

Each contractor will be required to have a sufficient number of staff available at its location during regular operating hours to ensure proper operation of the food operation and provide excellent customer service. Each contractor should include a staffing plan as a part of the operations plan. The number of food worker personnel who will be identified as Critical Services Personnel and allowed to reside on the Embassy compound and the two security mancamps is currently limited to: U.S. Embassy compound – 26; Camp Seitz – 13; and Camp Eggers – 13.

5.2.1 Mermite/Hot-box meals

Exhibit 2 (A003) Page 19 of 31

The Contractor will provide 180 mermite/hot-box meals twice daily for the contracted guard staff working on duty around the Embassy sites. The Contractor will be responsible for the delivery of the meals to the guard staff.

5.3 SNACK BAR SERVICE

The Embassy snack bars, referred to as Grab & Go today, are located in the cafeterias, providing 18 hour availability for snack items, beverages (hot and cold), as well as a limited menu of sandwiches, salads, and soups during scheduled meal times. The purpose of the snack bar is to provide convenience and accessibility for employees working irregular schedules (the last meal of the day is the Grab & Go which ends at 12 midnight).

A patron may eat at the limited dining area or take the items back to their workspace, apartment, or Containerized Housing Unit (CHU). Any person with access to the cafeteria building may utilize the Snack Bar. There is no accountability for food, and a headcount is taken. Along with providing snacks and beverages during the day, it is an alternate meal source for those who choose not to go to the cafeterias and refreshment for those working long hours or standing duty watch.

The concept for ALISS is to maintain the level of service while introducing accountability in food operations outside of the cafeteria. Offerors should provide an approach that moves towards the Fixed Unit Price operations and eventually Point of Sale operations, utilizing Meal Cards to control costs, manage access, maintain and track accountability, and limit waste.

One additional or alternative approach to providing service might be the introduction of Vending Machines within the compound. This would provide further convenience and accessibility and could provide snack foods, canned beverage, coffee and other items

These would need to be cashless systems, using meal cards. The machines would either be purchased by the Contractor on a cost reimbursable basis and become GFE, installed and maintained by the Contractor or the contractor may use the CAC reading system already in use at post. Installation might require networking so as to record sales and meal card usage. Coordination with IRM and Facilities Management for the location and installation would be required, and maintenance should include pest control and Hazard Analysis and Critical Control Point (HACCP) log (see Section 6.0 for additional information).

5.3.1 Suggested Scenario

Cafeteria and Snack Bar Operations: As mentioned above, the current food service operation is derived from the U.S. military DFAC model under the LOGCAP program, and is essentially an “open buffet”. The incumbent contractor provides labor and management of the operation, orders all food from DLA, and is reimbursed for any costs incurred. This model provides a set payment per authorized diner per day that goes toward the purchase of food and supplies. The DOS pays DLA for the food that is delivered.

The below scenario is a suggested concept for operation.