SAQMMA10R0018.docx

Solicitation No. SAQMMA-10-R-0018 U.S. Embassy Maseru, Lesotho

-SF-33 TO BE INSERTED-

Section B – SUPPLIES OR SERVICES AND PRICES

B.1 PRICING SCHEDULE

B.1.1 Base Year

The Contractor shall provide the guard services shown below for the Base Year of the contract, starting on the date stated in the Notice to Proceed and continuing for a period of twelve (12) months. The fixed hourly rate, estimated number of hours, and ceiling for each category are:

BASE YEAR

(Labor Category)

STANDARD SERVICES - MASERU

274,900

ADDITIONAL AND EMERGENCY SERVICES - MASERU

6,811

OTHER DIRECT COSTS

The Contractor shall notify the Contracting Officer in writing sixty (60) days before the Contractor expects the total cost incurred to exceed seventy-five percent (75%) of any ceiling price not to exceed the amount listed above.

B.1.2 Option Year 1

The Government may extend the term of this contract by written notice to the Contractor in accordance with FAR 52.217-9 Option to Extend the Term of the Contract. If exercised, Option Year 1 shall continue for a period of twelve (12) months. The fixed hourly rates, estimated number of hours, and ceiling for each category are:

OPTION YEAR 1

(Labor Category)

STANDARD SERVICES - MASERU

274,900

ADDITIONAL AND EMERGENCY SERVICES - MASERU

6,811

OTHER DIRECT COSTS

The Contractor shall notify the Contracting Officer in writing sixty (60) days before the Contractor expects the total cost incurred to exceed seventy-five percent (75%) of any ceiling price not to exceed the amount listed above.

B.1.3 Option Year 2

The Government may extend the term of this contract by written notice to the Contractor in accordance with FAR 52.217-9 Option to Extend the Term of the Contract. If exercised, Option Year 2 shall continue for a period of twelve (12) months. The fixed hourly rates, estimated number of hours, and ceiling for each category are:

OPTION YEAR 2

(Labor Category)

STANDARD SERVICES - MASERU

274,900

ADDITIONAL AND EMERGENCY SERVICES - MASERU

6,811

OTHER DIRECT COSTS

The Contractor shall notify the Contracting Officer in writing sixty (60) days before the Contractor expects the total cost incurred to exceed seventy-five percent (75%) of any ceiling price not to exceed the amount listed above.

B.1.4 Option Year 3

The Government may extend the term of this contract by written notice to the Contractor in accordance with FAR 52.217-9 Option to Extend the Term of the Contract. If exercised, Option Year 3 shall continue for a period of twelve (12) months. The fixed hourly rates, estimated number of hours, and ceiling for each category are:

OPTION YEAR 3

(Labor Category)

STANDARD SERVICES - MASERU

274,900

ADDITIONAL AND EMERGENCY SERVICES - MASERU

6,811

OTHER DIRECT COSTS

The Contractor shall notify the Contracting Officer in writing sixty (60) days before the Contractor expects the total cost incurred to exceed seventy-five percent (75%) of any ceiling price not to exceed the amount listed above.

B.1.5 Option Year 4

The Government may extend the term of this contract by written notice to the Contractor in accordance with FAR 52.217-9 Option to Extend the Term of the Contract. If exercised, Option Year 4 shall continue for a period of twelve (12) months. The fixed hourly rates, estimated number of hours, and ceiling for each category are:

OPTION YEAR 4

(Labor Category)

STANDARD SERVICES - MASERU

274,900

ADDITIONAL AND EMERGENCY SERVICES - MASERU

6,811

OTHER DIRECT COSTS

The Contractor shall notify the Contracting Officer in writing sixty (60) days before the Contractor expects the total cost incurred to exceed seventy-five percent (75%) of any ceiling price not to exceed the amount listed above.

Grand Total Price (Excluding VAT)

Base Year

Option Year 1

Option Year 2

Option Year 3

Option Year 4

Grand Total Price (Including VAT)

Base Year

Option Year 1

Option Year 2

Option Year 3

Option Year 4

B.2 TYPE OF CONTRACT

This is a Time-and-Materials (T&M) Contract as defined in Federal Acquisition Regulation (FAR) 16.601. The contract also includes Firm-Fixed Price and Cost-Reimbursement Components.

B.3 OFFERS AND PAYMENT IN U.S. DOLLARS

A United States (U.S.) corporation desiring to be paid in U.S. dollars should submit their offer in U.S. dollars. A U.S. corporation should not to be confused with the definition of a U.S. person for the purpose of applying U.S. preference in the proposal evaluation (reference Section K for U.S. person definition). A non-U.S. firm that prefers payment in U.S. dollars may submit their bid in U.S. dollars as long as it is not in violation of any host country laws. It is incumbent upon the contractor to ensure that host country law permits payment in U.S. dollars for non-U.S. firms.

B.4 VALUE ADDED TAX

Value Added Tax (VAT) is not included in the rates for: Standard Services; A&E Services; Vehicles; Communications Network; Central Alarm Monitoring System (CAMS); the not-to-exceed amount for Reimbursable Materials; and DBA Insurance. Rather, the Contractor shall include VAT as a separate charge in the monthly invoice (reference the sample invoice in Exhibit M). The amount of VAT to be charged is eighteen (18) percent and is applicable to each performance period. All portions of the solicitation are subject to VAT.

B.5 PAYMENT, CEILING, AND WITHHOLDING

The Government will pay the Contractor for the number of hours worked.

The Contractor shall not exceed the ceiling prices, shown in pricing tables in Section B, either in total or for any category, unless the Contracting Officer (CO) signs a written contract modification to increase the ceiling. The Contractor shall notify the CO in writing sixty (60) days before the Contractor expects the total costs incurred to exceed seventy-five (75) percent of any ceiling price/not to exceed amount listed above.

The Government shall impose a deduction from the amount of payment for each instance of unacceptable performance or non-performance in accordance with Exhibit C, Quality Assurance and Surveillance Plan (QASP).

B.6 EMPLOYEE SALARY BENEFITS

The Government shall have no responsibility or liability for payment of any wages or benefits to Contractor's employees. The Government, its agencies, agents, and employees shall not be part of any legal action or obligation regarding these benefits, which may subsequently arise. Where local law requires bonuses, specific minimum wage levels, and premium pay for holidays, payments for social security, pensions, severance pay, sick or health benefits, childcare or any other benefit, the Contractor is responsible for these payments. The Contractor shall submit evidence of compliance with this requirement upon request by the Government. The rates/prices in Section B shall include all such costs.

B.7 LABOR CATEGORIES

Section C, Performance Work Statement contains the specific tasks, and Section H, Special Contract Requirements, contains personnel requirements the Contractor shall be required to provide and/or adhere to in the performance of this contract. All personnel requirements pertain to the labor categories contained under both Standard and Additional or Emergency (A&E) Services. The following Section J Exhibits provide additional information the Contractor shall use in generating prices:

B.8 BASE YEAR AND OPTION YEAR PRICING

For the purposes of calculating premium pay, authorized holidays are shown in Exhibit F. Contractor employees who are either U.S. citizens or hired in the U.S. shall be entitled to premium pay for U.S. holidays only. Contractor employees who are neither U.S. citizens nor hired in the United States shall be entitled to only those holidays recognized by Lesotho. This includes other fringe benefits such as annual leave, sick leave and severance pay.

The prices for the Contract Line Item Numbers (CLINs) x001 – x010 in Section B shall contain only expenses (i.e., wages, fringe benefits, severance costs, overhead, G&A and profit involved in administering, managing and providing services under this contract. Local labor laws may require bonuses, specific minimum wage levels, and premium pay for holidays, payments for social security, pensions, severance pay, sick or health benefits, childcare or any other benefit, the Contractor is responsible for these payments. The rates/prices in Section B shall include the applicable costs necessary to comply with local labor laws.

The Contractor shall not permit any employee to work more than 12 continuous hours in a 24 hour period, except in emergency situations or as authorized by the CO or Contracting Officer’s Representative (COR). Each Contractor guard shall have a minimum of 12 hours off duty between tours on this contract, except as authorized above. The Contractor shall provide a 15 minute break once every four (4) hours during an employee’s tour of duty to allow for comfort, personal needs, stress, or other required or requested absences from the Exhibit A assigned post. The Contractor shall provide a minimum 30 minute meal break at an appropriate time once during every tour of duty lasting eight (8) or more hours. Breaks shall not run consecutively.

The Contractor shall obtain the prior written approval of the COR if any employee of the Contractor performing under this contract intends to work for another firm or organization in addition to the Contractor. The Contractor shall obtain the prior written approval of the COR before assigning any guard performing under this contract to work with another client of the Contractor. The Contractor shall not bill for employee hours that exceed the twelve (12) hour tour length.

In consideration of satisfactory performance, the Government will pay the Contractor each month for the Standard and/or A&E Services rendered. Additional or Emergency Services shall be requested by the Government. The Government may or may not need the maximum number of hours as stated in Section B. The Government reserves the right to revise the requirements stated under this section as it deems necessary.

B.8.1 Standard Services

Exhibit A delineates the current work locations; functions; hours of coverage; days per week and hours per day for the Standard Services required herein. The Contractor shall not subcontract or lease Standard Services.

The fixed hourly rates for Standard Services are fully burdened rates and shall include all wages (local labor law compliance if applicable and any premiums relating to overtime, holidays, or night shifts), overhead, fringe benefits, severance costs, general and administrative expenses and profit for each category of labor. Labor categories for Standard Services are defined in Paragraph H.5 as outlined below:

· CLINs X001 – Supervisor.

· CLINs X002 – Senior Guard.

· CLINs X003 – Guard/Driver.

· CLINs X004 – Guard.

· CLINs X005 – Dispatcher.

· CLINs X006 – Surveillance Detection Supervisor.

· CLINs X007 – Surveillance Detection Specialist.

B.8.2 Additional or Emergency (A&E) Services

The A&E Services contained in this contract are for contingency purposes only. The Contractor shall only provide A&E hours if requested by the COR.

A&E Services are within the scope of this contract but not specified in Exhibit A. The performance of duties listed in Exhibit A does not constitute A&E Services. The Contractor shall not subcontract or lease for the A&E Services. Materials shall be reimbursed at cost in accordance with FAR 16.601 (except as provided for in FAR 31.205-26 (e) and (f)).

The Contractor shall include in its next regular invoice details of the A&E Services and any materials provided. The Contractor shall also include a copy of the COR's written confirmation to provide such services and the written approval for the reimbursement of materials billed.

The fixed hourly rates for A&E Services are fully burdened rates and shall include all wages (local labor law compliance if applicable and any premiums relating to overtime, holidays, or night shifts), overhead, fringe benefits, general and administrative expenses and profit for each category of labor. Materials shall be reimbursed at cost in accordance with FAR 16.601 (except as provided for in FAR 31.205-26 (e) and (f)). Labor categories for A&E are defined in Paragraph H.5 as outlined below:

· CLINs X008 – Senior Guard.

· CLINs X009 – Guard/Driver.

· CLINs X010 – Guard.

B.8.3 Other Direct Costs

These are items for which the Contractor shall be reimbursed for all non-expendable equipment and expendable supplies.

B.8.3.1 Vehicles

The Contractor shall furnish sufficient vehicles to provide Mobile Patrol operations during the days and hours specified in Exhibit A. The Contractor shall have sufficient spare vehicles to ensure no lapses in coverage due to mechanical failure, regular maintenance or other unforeseen reasons (reference Section C.5.2.2 and Exhibit D). The Contractor shall be responsible for managing the vehicle pool in a manner that restricts the need to provide replacement vehicles during the life of this contract. In the event a replacement is required, the COR shall approve any vehicles that differ from the existing models. Replacement vehicles shall be at no additional cost to the Government. The monthly rate for vehicles is firm fixed price.

For the purposes of calculation, reference Exhibit D, Contractor-Furnished Equipment for vehicle specifications, as well as for the minimum number of vehicles required.

· CLINs X011 – Vehicles: The Contractor may request reimbursement for costs associated with providing Mobile Patrol as specified in the contract. The monthly rate shall include all operating costs including, but not limited to fuel, lubricants, oil, routine and special maintenance, care and cleaning, and insurance. The Contractor shall take into account the residual value and only charge the Government for the prorated cost applicable to this contract. The titles to all vehicles supplied by the Contractor will remain with the Contractor. No import restrictions exist and local dealerships are available. Vehicles performing under this CLIN shall be used only for Mobile Patrol purposes. The costs related to vehicles used for other purposes in the performance of this contract shall be included in the Contractor’s overhead. The title to all vehicles supplied by the Contractor will remain with the Contractor. No import restrictions exist and local dealerships are available in Maseru, Lesotho. The Contractor shall be responsible for managing the vehicle pool in a manner that restricts the need to provide replacement vehicles during the life of this contract. In the event a replacement is required the COR shall approve any vehicles that differ from the existing models. Replacement vehicles shall be at no additional cost to the Government.

· CLIN X012 – Surveillance Detection (SD) Vehicles: The Contractor shall provide a minimum one (1) vehicle for SD operations that shall be rotated on a monthly basis to ensure SD operations are not identified as security for the Embassy. The monthly rate shall include all operating costs including but not limited to: fuel, lubricants, oil, routine and special maintenance, care and cleaning, and insurance. The Contractor may request reimbursement for the cost associated with providing SD Vehicles as specified in Exhibit D. The monthly price for SD Vehicles shall be Firm Fixed Priced.

B.8.3.2 Radio Network/Communications Equipment

The Contractor is responsible for acquiring and paying for radios, all frequencies, usage fees, licenses and permits that may be required for the operation of the communications network throughout the life of the contract. The Contractor is responsible for all maintenance and repair costs associated with all communications equipment included in the communications network.

· CLINs X013 – Communications Network: The monthly rate shall include all costs associated with Communication Network (See paragraph C.5.15) as required in Exhibit D.

· CLIN X014 – Cellular Phones: The monthly rate shall include all costs associated with the Cellular Phones (reference paragraph C.5.15.2) as required in Exhibit D. The monthly rate for the Cellular Phones shall be Firm Fixed Price.

B.8.3.3 Surveillance Detection (SD) Equipment

· CLIN X015 – Surveillance Detection (SD) Equipment: The monthly rate for all SD equipment necessary for performance of this contract as required in Exhibit D. The monthly rate for SD Equipment shall be Firm Fixed Price.

B.8.3.4 Guard Electronic Monitoring Systems (GEMS)

· CLIN X016 – GEMS: The monthly rate shall include all costs associated with GEMS equipment (reference paragraph C.5.14), including maintenance costs.

B.8.3.5 Central Alarm Monitoring System (CAMS)

The Contractor shall install any new systems, maintain and repair Government furnished alarm systems installed in all residences owned or rented by the Government (reference Exhibit A). When activated, an alarm system shall sound an alarm at the Contractor’s base operations center, activate an audible alarm at the residence, and activate designated residential lights. The Contractor shall be able to monitor all alarm soundings for immediate reaction by notifying the Mobile Patrol unit able to respond in the shortest time (See paragraph C.5.8 and Exhibit B).

· CLIN 0017, 1017, 2017, 3017 and 4017 – CAMS Alarm Maintenance and Technician: The monthly rate shall include all costs associated with all equipment and services necessary to maintain the alarm systems utilized under this contract (reference paragraph C.5.8).

· CLIN 0018, 1018, 2018, 3018 and 4018 – CAMS Alarm Installation: The Firm Fixed Price for all equipment and services necessary to install new alarm systems provided under this contract.

· CLIN 0019, 1019, 2019, 3019 and 4019 – CAMS Alarm Removal: The Firm Fixed Price for all equipment and services necessary to remove alarm systems as provided under this contract.

B.8.3.6 Reimbursable Materials

These are items for which the Contractor shall be reimbursed for all non-expendable equipment and expendable supplies, related to the performance of A&E Services. Reimbursable Materials shall not exceed $200.00 USD per contract year. Contractor shall receive COR written approval before procuring any Reimbursable Materials/Equipment.

· CLIN X020 – Reimbursable Materials/Equipment: In the event the Government requests the Contractor to purchase Reimbursable Materials/Equipment, the Contractor shall provide a minimum of two (2) vendor quotes for all purchases exceeding $200.00 USD in support of the purchase, as well as a written justification if the Contractor selects other than the lowest priced quote. The quotes shall serve as a determination of fair and reasonable pricing by the Contracting Officer.

B.8.3.7 Defense Base Act Insurance – Reimbursable

The hourly rates and prices in the contract shall not include Defense Base Act (DBA) Insurance. The Government will reimburse the Contractor directly for DBA Insurance that is required and obtained in accordance with Section I, DOSAR 652.228-71, "Worker's Compensation Insurance (Defense Base Act) – Services (DEVIATION)" incorporated by full text and FAR 52.228-3, "Worker's Compensation Insurance (Defense Base Act)" incorporated by reference.

· CLINs X021 – DBA Insurance: The cost of DBA Insurance is paid on an annual basis. The period of performance of this contract may be extended beyond one (1) year. If so, the Contractor shall contact the Contracting Officer, request the new rates, and be reimbursed by the Government for the actual, documented DBA insurance costs.

B.8.3.8 Value Added Tax (VAT)

VAT is not included in the rates for Standard Services, Additional or Emergency Services, Vehicles, Communication Equipment, Alarms, and Alarm Monitoring, or the estimated amount of for materials, or DBA Insurance. Rather, the Contractor shall include VAT as a separate charge in the monthly invoice (See sample invoice in Exhibit I). The amount of VAT to be charged is fifteen percent (15%). Local law dictates the portion of the contract price that is subject to VAT; this percentage is multiplied only against that portion. It is reflected for each performance period. All portions of the solicitation are subject to VAT.

B.9 DOSAR 652.216-71 – PRICE ADJUSTMENT (AUG 1999)

(a) The contract price may be increased or decreased in actual costs of direct service labor. The changes result from laws enacted and effective during the term of this contract by the Government of Lesotho. Direct service labor costs include only the costs of wages and direct benefits (such as social security, health insurance, unemployment compensation insurance) paid to or incurred for the direct benefit of personnel performing services under one of the categories listed in Section B of this contract. Price adjustments will include only changes in direct service labor costs incurred in order to comply with the requirements of law. No adjustment will be made under this clause with respect to labor costs of personnel not performing direct service labor under the categories of Section B, or for overhead, profit, general and administrative (G&A) costs, taxes or any other costs whatsoever.

(b) For the contracting officer to consider any request for adjustment, the Contractor shall demonstrate in writing:

(1) That the change in the law occurred during the term of this contract and subsequent to the award date of this contract; and

(2) That the change in the law could not have been reasonably anticipated prior to contract award; and,

(3) How the change in the law directly affects the Contractor's costs under this contract.

(c) The Contractor shall present data that clearly supports any request for adjustment. This data shall be submitted no later than 30 calendar days after the changes in the law have been made public. This data shall include, but not be limited to, the following:

(1) The calculation of the amount of adjustment requested; and,

(2) Documentation that identifies and provides the appropriate portions of the text of the particular law from which the request is derived.

(d) In order to establish the change between the requested adjusted rate and the original rate, the Contractor shall support the appropriate data and composition of the original rate and the requested adjusted rate. This shall include details regarding specific hourly rates paid to individual employees. For contracts paid in U.S. dollars, the Contractor's request for price adjustment shall present data reflecting:

(1) The exchange rate in effect on the date of the Contractor's proposal that was accepted for the basic contract; and

(2) The current exchange rate and its effect on payment of workers in local currency. The allowable adjustment shall be limited to the extent to which increases in direct service labor costs due to host country law changes are not offset by exchange rate gains.

(e) Only direct cost changes mandated by enacted laws shall be considered for adjustment under this contract. Changes for purposes of maintaining parity of pay between employees at the minimum mandated levels and employees already paid at levels above the newly mandated minimums shall not be considered. Therefore, if the Contractor elects to increase payments to employees who are already being paid at or above the mandated amounts, such increased costs shall be borne solely by the Contractor and shall not be justification for an increase in the hourly and monthly rates under this contract.

(f) Any request for adjustment shall be presented by signature of an officer or general partner of the Contractor having overall responsibility for the conduct of the Contractor's affairs.

(g) No adjustment shall be made to the contract price that relates to any indirect, overhead, or fixed costs, profit or fee. Only the changes in direct service labor wages (and any benefits based directly on wages) shall be considered by the U.S. Government as basis for contract price changes.

(h) No request by the Contractor for an adjustment under this clause shall be allowed if asserted after final payment has been made under this contract.

(i) This clause shall only apply to laws enacted by the Government of Lesotho meeting the criterion set forth above in paragraph (b). No adjustments shall be made due to currency fluctuations in exchange rates.

SECTION C – PERFORMANCE WORK STATEMENT (PWS)

C.1 PURPOSE AND OBJECTIVES

The United States Department of State (DOS) has a requirement for a qualified Contractor to provide local guard services to the U.S. Mission Maseru (hereafter referred to as “the Mission”). The Mission requires a secure environment to conduct its mission. The Contractor shall provide the organizational structure, management, and qualified staff at levels adequate to meet or exceed the requirement contained in this PWS.

C.2 BACKGROUND

The DOS, Bureau of Diplomatic Security (DS) plays an essential role in ensuring that foreign policy missions are accomplished in a safe and secure environment. DS accomplishes this objective by making the protection of people, information, and property its top priority. DS develops and implements effective security programs to safeguard Foreign Service personnel as they implement foreign policy and promote U.S. interests around the world. The protection of life is the most critical element of the DS mission, and is an absolute requirement for the global conduct of foreign affairs.

DS Special Agents that are assigned to U.S. diplomatic missions overseas serve as the Regional Security Officers (RSO). The RSO provides the first line of defense for DOS personnel, their families, U.S. diplomatic missions, and national security information. The RSO develops and implement the programs that shield U.S. missions and residences from physical and technical attack. The RSO receives valuable assistance in this effort from other DS personnel, Marine Security Guards (MSG), local investigators and security engineering officers, and host government officials. The RSO serves as the primary liaison with foreign police and security services overseas in an effort to obtain support for U.S. law enforcement initiatives and investigations. The RSO also serves to monitor the performance of the local guard services as the Contracting Officer’s Representative (COR).

C.3 MISSION AND GOALS

The primary mission of the local guard services is to provide protection for U.S. personnel, facilities and equipment from damage or loss due to violent attack and theft. The local guard force acts as an early warning signal to the Mission and the RSO. The local guard force will also carry out specific actions as described in the General Orders and individual Post Orders (reference Exhibit B). The local guard force shall prevent unauthorized access; protect life; maintain order; deter criminal attacks against employees; dependents and property and terrorist acts against all U.S. assets, and prevent damage to Government property.

C.4 LOCAL GUARD SERVICES

The Contractor shall be required to provide Standard and Additional and Emergency (A&E) local guard services. The Contractor shall maintain a sufficient number of trained and qualified personnel in order to meet the required hours of operation for each post. The Standard Services are set forth in Exhibit A. The Contractor local guard services shall act as an early warning signal to the Mission and RSO. The Contractor shall ensure that the local guard force personnel comply fully with the General and Post Orders contained in Exhibit B.

The requirement for A&E Services may stem from such things as a VIP (Very Important Person) visitor to the Mission or a change in the threat environment. These changes form the basis for on-going analysis and review of the structure and location of posts as well as the level of security in effect.

The Contractor shall provide both basic and re-certification training at no additional cost to the Government (Section H.7). Contractor personnel are prohibited from providing guard services if they have not successfully completed basic and/or re-certification training. Re-certification training shall include any new material bearing on the performance of the guard force as deemed necessary by the COR. The Contractor is required to subject its personnel to the Government's approval prior to their posting (Section H.2).

C.4.1 General and Post Orders

The General Orders provide directions and instructions of general application to the Contractor personnel. Post Orders provide detailed instructions to personnel assigned to a specific guard post. The Contractor shall ensure that guard personnel are complying with these orders. These orders shall not be modified or revised without the written authority of the COR.

The Government may make changes to the General and Post Orders within the scope of the contract. All changes and revisions to these orders shall be accomplished by issuance of contract modification. The Contractor may submit to the COR any request for changes to these orders.

The General and Post Orders shall only be provided to the Contractor in English. The Contractor shall maintain a copy of the General Orders and of the applicable Post Orders at each designated post listed in Exhibit A. The Contractor shall insure that all updates and revisions to the General and Post Orders are maintained at each post.

C.4.2 Types of Service

The Contractor shall provide Standard Services for the posts set forth in Exhibit A. The Contractor shall not subcontract or lease Standard Services.

The Contractor shall provide A&E Services as requested by the COR. The Contractor shall not subcontract or lease A&E Services.

The COR may orally request, followed up in writing, A&E Services to meet increased workload or temporary needs for services arising from visitors to the Mission or special events. The Contractor shall obtain the COR’s approval for reimbursement of any non-expendable equipment or expendable supplies to be supplied by the Contractor related to the A&E Services.

The COR shall confirm any oral request for A&E Services in writing within forty-eight (48) hours of the oral request.

The Contractor shall include in its invoice details of the A&E Services. The Contractor shall also include a copy of the COR’s written confirmation to provide such services in accordance with the requirements of paragraph G.2.1., and any COR approved non-expendable equipment or expendable supplies provided.

C.5 SPECIFIC TASKS

In performing the local guard services the Contractor shall be required to control access to facilities; protect human life; maintain order; and resist criminal attacks against mission personnel, visitors, and family dependents. The Contractor shall provide roving foot patrols and vehicle mobile patrols in accordance with Exhibits A and B. The Contractor shall be responsible for responding to intruder alerts by notifying the RSO and following the procedures identified in Exhibit B.

The Contractor shall be required to utilize a Central Alarm Monitoring System (CAMS), vehicles, radio network and equipment, and cellular/mobile telephones in performing the services listed hereafter.

C.5.1 Entry Control

The Contractor shall deter and report unauthorized personnel or vehicular entry into areas designated by the RSO as a controlled area. Designated controlled areas may include residential and official facilities. The Contractor shall immediately report all serious or unexpected incidents following the procedures defined in Exhibit B.

C.5.1.1 Office Facility Entry Control

At the main Embassy facility, the Contractor shall assist the RSO Security Receptionist by engaging all persons outside the entrance and directing visitors to the reception window accordingly. At other designated buildings, guards shall screen visitor identification and maintain a log of visitors. At all facilities, guards shall request proper identification and shall permit only persons holding them to enter the premises. The guards shall physically examine visitors and their effects and possessions using the access control equipment to detect the presence of firearms or other prohibited items.

C.5.1.2 Residential Entry Control

The Contractor shall intercept and identify visitors outside the residence gate. Guards shall screen visitor identification and maintain a log of visitors. Guards shall detain visitors whose arrival is not expected at the entrance until cleared by authorized personnel inside the residence or the RSO Duty Officer ( See Exhibit B).

C.5.1.3 Control Vehicular Entry and Access

The Contractor shall examine all Government, commercial, and visitor vehicles entering an official facility. Guards shall check vehicle passengers for proper identification and the vehicle for suspected bombs and suspected packages, following the procedures described in Exhibit B. Guards shall admit only authorized vehicles. At residential compounds, the Contractor shall conduct a cursory inspection of all commercial or visitor vehicles, and shall admit only vehicles cleared by authorized personnel inside the residence or the RSO. The Contractor shall keep logs on vehicles permitted access to all official facilities and residential compounds.

C.5.1.4 Inspection and Surveillance

The Contractor shall physically examine all packages and mail carried by any visitor or local employee who seeks access to official facilities or who seeks to leave or deliver such packages or mail. Guards assigned to residential compounds may only accept packages or mail by direction of the authorized personnel inside the residence or the RSO. The Contractor shall maintain a log of all screened packages or mail. Guards shall inspect the perimeter of premises and report any suspicious vehicles or persons near the premises to the VIP Police Unit at each official facility, the RSO Duty Officer, the duty RSO local investigator, and the Contractor command center. Guards shall endeavor to detect and prevent fires. In the event of a fire, guards shall immediately contact the RSO Duty Officer and the Contractor command center and follow the procedures prescribed in Exhibit B.

C.5.1.5 Explosive and/or X-Ray Inspection Equipment

The Contractor shall provide personnel to operate the Explosive Detectors and/or X-ray Inspection Equipment. The Contractor shall adhere to the applicable Post Orders (reference Exhibit B).

The Contractor personnel assigned to posts utilizing Explosive Detectors and/or X-ray inspection equipment shall be adequately and properly trained in the operation of this equipment. Posts using this equipment are set forth in Exhibit A. The Government will provide the Contractor’s training instructor’s annual training in order for the Contractor to provide this training to the necessary Contractor personnel (See paragraph H.7.5).

C.5.2 Patrols

The Contractor shall be required to provide both roving foot patrols and Mobile Patrols. The Contractor shall implement patrol procedures that avoid establishing a set time and pattern for each patrol round.

C.5.2.1 Perimeter Patrol

The Contractor shall be required to perform roving foot patrols in accordance with Exhibit B. The Contractor shall make rounds within designated areas at least twice (2) each hour. Guards shall change their course and pace while patrolling grounds to avoid establishing a set time and pattern of perimeter rounds.

C.5.2.2 Mobile Patrol

The Contractor will provide Mobile Patrol services for residential and official facilities. The Mobile Patrol shall operate in accordance with Exhibit A. In Maseru, approximately 87 residences, one apartment complex, and five (5) official facilities located in seven ( 7) zones are to be patrolled by the Mobile Patrol units. In Gulu, approximately five (5) residences and one (1) facility located in one (1) zone are to be patrolled by the Mobile Patrol unit. Reference Exhibit D for a Government estimate of the average monthly mileage for each Mobile Patrol zone. The Government reserves the option to modify Exhibit A to include additional guard personnel for each Mobile Patrol unit.

The Contractor shall provide and maintain Contractor furnished vehicles and equipment for the Mobile Patrol units (reference Exhibit D). The Contractor shall provide a sufficient number of vehicles to assure continued availability for the Mobile Patrol operations during the days and hours specified in Exhibit A. The Contractor shall maintain the ability to accommodate mechanical failure, regular maintenance, or any other foreseen or unforeseen event without having any lapse in coverage. The Contractor shall specify the make, model, year, and condition of each vehicle, and ensure the appropriate insurance coverage is maintained.

The Contractor shall also provide one (1) floater security coach. The floater security coach shall: be manned according to Exhibit A; provide deployment service for local police during shift change; transport supervisors conducting oversight inspections; augment emergency deployments; and provide zone coverage for Mobile Patrol units dispatched to emergencies. The floater security coach shall operate from the Contractor’s command center in Maseru.

C.5.2.3 Response to Alert

In the event of an alert from any location listed on Exhibit A, the Contractor shall ensure the Mobile Patrol unit nearest to the source of the alert is dispatched to the location without delay. An alert may include but is not limited to a residential alarm activation (i.e., panic alarm transmission), an alert notification by the communications network (i.e., call for assistance by a guard), or failure of a guard to respond to routine radio checks. A dispatched Mobile Patrol unit shall assess the cause of the alarm, immediately advise the Contractor command center, and await further instructions. The Mobile Patrol unit shall not enter a residential compound without prior authorization from the RSO Duty Officer or authorization from the resident.

(NOTE: As a matter of routine, the guard supervisor may access the residential compound at an unspecified time to inspect the post or investigate alerts as necessary without special prior authorization from the RSO Duty Officer or authorization from the resident).

The COR shall periodically test the reaction capability of the Mobile Patrol units in response to alerts without prior notice to the Contractor.

C.5.3 Escort Services

The Contractor does not normally perform escort duties; however, the COR may require the Contractor to provide temporary escort services under special circumstances. The COR will state the required duties when such services are directed.

C.5.4 SURVEILLANCE DETECTION (SD) OPERATIONS

The Contractor shall provide SD operations as part of this contract in compliance with requirements stated hereafter. SD operations are discreet and are not to be considered as a replacement for ongoing efforts; they will only supplement activities already in place. SD operations are intended to be an early warning mechanism to detect rather than protect. Since coordination and cooperation with host country police and/or security forces will be required, it will be essential to recognize any political sensitivities that may arise. The Contractor shall be able to adapt the program to accomplish its objectives while easing any concerns of either the Embassy or the host country.

C.5.4.1 General

The Contractor shall provide SD operations as described in this section. The objectives of the SD operations are to:

· identify and report suspected surveillance of official facilities, designated residences, routes of travel U.S. personnel, and other soft targets as assigned to the COR;

· verify reported surveillance activity as directed by the COR;

· assist the COR in evaluation of individual personal security practices;

· provide protective surveillance of U.S. personnel, upon direction of the COR; and,

· assist the COR in route planning and analysis.

C.5.4.2 Details

Zones of Coverage: All official facilities of the U.S. Government and/or zones as directed by the RSO.

Command Post: Reference Exhibit E, Government Furnished Property.

Duration of Operation: Reference Exhibit A.

Personnel: SD Specialists and their supervisors shall work in civilian clothes and retain an English Language Speaking and Reading Proficiency per Exhibit A.

Equipment: Reference Exhibits D and E.

C.5.4.3 Methods

Specific methods shall be flexible, adapting to situational variables. Vehicles should never be used as a mobile SD platform or patrol, but only to transport SD personnel to and from outside the operational area. SD personnel shall:

· identify and immediately report to the COR, suspected surveillance of U.S. facilities or personnel;

· assist in the evaluation of individual personal security practices as directed by the COR;

· provide protective surveillance of U.S. personnel upon direction;

· become familiar with the vehicles used in their patrol areas;

· identify suspicious or unusual people, vehicles, activities, buildings, or containers to the COR or his/her designee.

C.5.4.4 Training of SD Specialists and Supervisors

The Government shall provide basic training in surveillance detection techniques for the SD specialists and supervisors. The Government and the Contractor shall arrange a mutually agreeable time for the training (reference Section H). If, as a result of the training course, the Contractor determines alternative approaches to surveillance detection would be advisable the Contractor shall recommend such changes to the COR. No changes will be effective unless the Government modifies the contract.

All SD personnel shall be familiar with basic computer operations including; the downloading of digital photographic files, the electronic transfer of digital media from one computer to another via e-mail, the use of computers, and the use of fax modems related to the transfer of information. SD personnel shall also be able to use a basic first aid kit. SD Specialists will understand basic concepts of vehicle maintenance as well as procedures for preventative and regular maintenance to SD vehicles.

C.5.5 Contractor Command Center

The Contractor shall maintain one (1) command center in Government furnished office space at the Embassy. For additional information on Government furnished office space, reference Exhibit E. The primary function of the command center is to assist the RSO in streamlining the efforts of the local guard services (i.e., residential guards, Mobile Patrol, facility guards, supervisors, etc.) in providing security to the Embassy. The command center is separate and distinct from the SD Command Post and shall interface all guard force operations. The command center shall be manned by the Dispatcher twenty-four (24) hours per day, seven (7) days per week (reference Exhibit A). The Dispatcher shall be staffed in accordance with the requirements prescribed in paragraph H.5.6.

The command center shall house the Contractor communications network and CAMS dispatching operations. The command center is the communication hub for Exhibit A posts and is responsible for initiating routine radio checks and coordinating radio requests for assistance. The Contractor command center shall also be responsible for monitoring CAMS. Upon alert, the dedicated CAMS computer will display the date, time, and location by code (i.e., location #126 at 20:55) of the alarm activation and store the alarm message. The Dispatcher shall then ensure a Mobile Patrol or ART unit is dispatched to the alert location without delay. The Dispatcher shall notify the appropriate guard force and Embassy personnel as prescribed in Exhibit B.

The COR shall periodically test the reaction capability of the Contractor command center in response to alerts without prior notice to the Contractor.

C.5.6 Logs and Records

The Contractor shall be required to maintain all logs and records within the premises of the Mission as determined by the COR and make them available to the COR for immediate inspection upon request. The Contractor shall submit all logs and records in a format mutually agreed to by the COR. The Contractor shall keep any additional logs as instructed by the COR for deliverable reports (See F.4).

C.5.6.1 Operational Records

The Contractor shall provide a log for each post, consisting of a bound ledger, with lined paper and numbered pages. Exhibit B provides instructions for the posting of each log. In addition, the Contractor shall provide the COR with Official Incident Reports pertaining to any event involving the guard force or observations or anomalies detected or experienced by the guard force at any post (reference Exhibit B). Such reports may include but are not be limited to: procedural security violations; intruders; accidents; suspicious activity; equipment problems; lighting problems; and other incidents either not covered by or contradicting standing orders. All incident reports shall be written or typed and submitted to the COR not more than twenty-four (24) hours after the actual event. The Contractor shall provide incident report forms for recording information regarding any incident at a post. The Contractor shall submit the design of the incident report form in draft for approval by the COR.

The Contractor shall maintain daily time and attendance records, which may be reviewed by the COR as required. The Contractor shall maintain all operational records for the duration of the contract, and shall make the records available for review by COR as required.

C.5.6.2 Individual Qualification Checklist

The Contractor shall maintain the Individual Qualification Checklist and all supporting training records, certifications and licenses, as well as the information required in the nomination packages (See paragraph H.2). The COR shall have full access to inspecting these records on an unspecified basis.

C.5.6.3 Explosive Detectors and/or X-Ray Inspection Records

The Contractor shall keep Explosive Detector and X-Ray maintenance logs on a daily, weekly, monthly basis following initial instruction of the maintenance procedures provided by the manufacturer. The Contractor shall submit reports as directed by the COR (See paragraph F.4 Deliverables). Equipment maintenance log books shall be provided by the Contractor (reference Exhibit D).

C.5.6.4 CAMS/Alarm Logs and Records

The…