Exhibits B-H J-L N-Q.docx

EXHIBIT B – GENERAL ORDERS AND POST ORDERS

GENERAL ORDERS

1. PURPOSE

The General Orders provide directions and instructions of general application to all members of the Local Guard Force (LGF). Each member of the LGF is responsible for being fully familiar with and responsive to the General Orders. These orders shall not be modified or revised without the written authority of the Regional Security Officer (RSO), U.S. Embassy Maseru.

2. MISSION

The primary mission of the LGF is to provide protection for U.S. personnel and Government employees and to protect U.S. facilities and equipment from damage or loss due to violent attack and theft. The LGF act as an early warning signal to the Marine Security Guard (MSG) on duty and the Regional Security Office and shall carry out specific actions as described in these General and Post Orders in case of emergencies.

3. COMPLIANCE WITH ORDERS AND INSTRUCTIONS

The LGF will comply with all orders or instructions given to them by supervisors and the RSO and his designated representatives. Countermanding of orders by any Contractor personnel shall be reported to a Supervisor and to the RSO.

4. STANDARDS OF CONDUCT

All Contractor personnel are expected to adhere to the Standards of Conduct that reflect credit on themselves, their employer, and the Government. The Contractor shall maintain satisfactory standards of employee competency, conduct, cleanliness, appearance and integrity. Furthermore, LGF personnel shall, at all times, be firm but use politeness and courtesy when dealing with Government employees or visitors to the Government’s offices and residences.

The Contractor shall take any necessary disciplinary action for its employees. The Contractor shall notify the Contracting Officer’s Representative (COR) of proposed disciplinary actions twenty-four (24) hours in advance of implementing the disciplinary action. In addition, the Government reserves the right to direct the Contractor to remove any LGF personnel for failure to comply with the Standards of Conduct or any General and Post Order. The Contractor shall immediately replace such an employee to maintain the continuity of services at no additional cost to the Government. All replacement Contractor employees must comply with the employee requirements described in Section H.

4.1 Manner of Duty

The Government requires a favorable image and considers it a major asset to a protective force. Therefore, the LGF shall maintain a high standard of professionalism, efficiency and tact during the performance of their duties. The LGF shall be firm yet courteous, maintain a positive attitude and demonstrate expert job knowledge as such qualities are reflective of a favorable image. LGF personnel shall never engage in arguments but shall refer disagreements and misunderstandings to their Supervisor and the RSO.

4.2 Appearance, Uniforms, and Personal Equipment

All LGF personnel shall wear a uniform while on duty. The Contractor shall ensure that LGF personnel at all times present a neat appearance, paying particular attention to their personal hygiene and bearing, and be fully dressed in the prescribed guard uniform and equipment. The Contractor shall provide for each guard and supervisor the uniforms and personal equipment listed in Exhibit D of the contract. The Contractor shall bear the cost of purchasing, cleaning, pressing, and repair of the uniforms.

The Contractor shall ensure that LGF personnel do not use, wear, or display any items of uniform or equipment while they are in an off-duty status. LGF personnel shall be subject to inspection at any time.

4.3 Neglect of Duties

LGF personnel shall remain alert and vigilant at all times. Therefore, LGF personnel shall perform only those security duties identified by the Contractor and the RSO and his designated representatives. The LGF shall not perform any other non-security related or unauthorized functions during duty hours. This includes but is not limited to:

· Napping or sleeping, reading newspapers and watching television while on duty;

· Gardening, housekeeping chores, maintenance duties, or any other duty or act which distracts the guard from his or her intended purpose;

· Conducting personal affairs or engaging in personal conversations in person or on the telephone during duty hours;

· Unreasonable delays or failures to carry out assigned tasks;

· Refusing to render assistance or cooperate in upholding the integrity of the work site security; and,

· Soliciting, canvassing, peddling, sales promotion of a commercial item or loan-money for interest.

4.4 Disorderly Conduct

LGF personnel shall not become involved in any activities which would prompt public criticism, cause discredit or interference with U.S.–Host Government relations, or be detrimental to the reputation of their company or the Government. LGF personnel shall not participate in or support any activities which would be disruptive to the performance of their duties or would decrease the efficiency of the LGF. The use of abusive or offensive language, quarreling, intimidation by words, actions, or fighting is considered unacceptable performance under this contract.

4.5 Intoxicants, Narcotics and Dangerous Drugs

The Contractor shall not allow its employees while on duty to possess, sell, consume, or be under the influence of intoxicants, drugs, or substances producing similar effects. Any LGF personnel who is in the possession of or observed using an illegal substance shall be removed from the LGF immediately. The Contractor shall not allow its employees to use narcotics or other controlled substances without a prescription from a licensed physician. Any LGF personnel using prescription drugs shall report this condition to a supervisor before assuming duty. Where it is determined the prescription may adversely affect the LGF personnel’s ability to perform, the Contractor personnel shall be prohibited from assuming duty until such time as the prescription is no longer required. Written confirmation from the attending physician stating the prescription is no longer required must be provided to the Supervisor and COR prior to the Contractor personnel resuming the duty.

LGF personnel shall not drink intoxicating beverages while on duty or eight (8) hours before a period of duty. The Contractor shall not post any LGF personnel who are intoxicated or have consumed intoxicating beverages during this period. If LGF personnel on duty have reason to believe that his or her relief is intoxicated, the individual shall not allow the relief to proceed immediately notify a Supervisor.

4.6 Criminal Actions

Contractor personnel may be subject to criminal actions as allowed by law in certain circumstances. These include but are not limited to the following:

· Shall not falsify or unlawfully conceal official property, documents or records;

· Removal, mutilation, or destruction of any official property, documents or records except when under the express instructions of a supervisor or RSO;

· Concealment of material facts by willful omission from official documents or records;

· Unauthorized use of Government property, theft, vandalism, or immoral conduct;

· Unethical, improper or abusive use of official authority or credentials;

· Security violations;

· Gambling or other illegal activity while on duty or in uniform; and

· Misuse of weapons.

4.7 Sexual Harassment

LGF personnel shall not engage in any conversation or activity which may be interpreted as sexual harassment against fellow LGF personnel, Mission personnel, and Mission visitors, nor any other individual present in the work environment.

4.8 Local Guard Force – Marine Security Guard (MSG) Relationship

Although the MSG does not have a direct supervisory role in the management of the LGF, the MSG does serve as a communications link between the COR, other Government officers, and the Contractor’s local guard force. At a post that has a MSG augmented with LGF personnel, the MSG has primary responsibility for the security and operation of the post.

5. KEY CONTROL

The Contractor shall receive, secure, issue, and account for any keys issued for access to buildings, offices, equipment, gates, and similar controls for the purposes of this contract. The Contractor shall not duplicate keys without the COR's approval. If the Contractor or its agents have duplicated a key without permission of the COR, the Contractor shall remove the individual(s) responsible from work under this contract. If the Contractor has lost any keys used under this contract, the Contractor shall immediately notify the COR. For lost or improperly duplicated keys, the Government shall deduct from the Contractor’s next invoice the cost of re-keying any compromised system.

6. SAFEGUARDING OFFICIAL INFORMATION AND PROPERTY

LGF personnel shall report immediately to the RSO through the Contractor command center and supervisor any attempt to elicit information regarding any Mission programs or personnel. Further, LGF personnel shall not provide information about Government personnel or facilities to anyone without the specific approval of the RSO.

6.1 Official Information, Records and Documents

LGF personnel shall not disclose official information, records and documents to unauthorized personnel. LGF personnel shall not discuss the nature of their duties, nor repeat to others what they may have seen or heard while on duty except as necessary to conduct their duties. LGF personnel shall provide correct and valid information and documents required in connection with their duties only to their supervisors. Should LGF personnel be questioned as to their duties by unauthorized personnel, they shall bring it to the attention of the RSO through the Contractor command center and supervisor immediately.

6.2 Removal of Government Property

The LGF shall be observant of all employees or visitors departing the Mission compounds to prevent unauthorized removal of any Government property. Any property being removed from the Mission by Locally Engaged Staff (LES) or Third Country Nationals shall be properly authorized by a memorandum signed by their American supervisor. The memorandum shall be retained by the LGF personnel and delivered to the Supervisor at the time of his or her next post inspection.

7. SURVEILLANCE DETECTION

LGF personnel shall conduct periodic, non-routine inspections of their areas of responsibility and immediately report any unusual incident, circumstances or emergency situation to the RSO through the Contractor command center and supervisor. LGF personnel shall be aware of and attempt to detect surveillance directed at Mission facilities, residences, and personnel. If surveillance is detected, the information shall be entered in the Post Log Book and an Incident Report will be prepared. The RSO through the Contractor command center and supervisor shall be notified immediately.

8. ALERTNESS AND RELIEF

LGF personnel shall control access to Mission facilities and properties; protect life; maintain order; and resist criminal attacks against Mission personnel, visitors, dependents and property. In addition, LGF personnel shall resist any other form of violent attack against the Mission, to include terrorist attacks, all in accordance with Mission guidelines and policies. LGF personnel shall be alert to their surrounding area and report to the Contractor command center and supervisor any vehicles or individuals acting in a suspicious manner.

8.1 Alertness

No LGF personnel shall be on duty for more than twelve (12) consecutive hours in a twenty-four (24) hour period, except under conditions of emergency or as authorized by the Contracting Officer (CO) or COR. The Contractor shall not bill for employee hours that exceed the twelve (12) hour tour of duty length unless authorized. The Contractor shall provide a fifteen (15) minute break once (1) during every four (4) hour period of an employee’s tour of duty to allow for comfort, personal needs, stress, or other required or requested absences from the Exhibit A assigned post. The Contractor shall provide a minimum thirty (30) minute meal break at an appropriate time once (1) during every tour of duty lasting eight (8) or more hours. Breaks shall not run consecutively.

The Contractor shall obtain the prior written approval of the COR if any LGF personnel performing under this contract intends to work for another firm or organization in addition to the Contractor. The Contractor shall obtain the prior written approval of the COR before assigning any guard performing under this contract to work with another client of the Contractor.

8.2 Relief

The Contractor shall provide for Exhibit A posts COR-approved, fully-trained and qualified (reference Section H) relief personnel to allow for comfort, personnel needs, stress, meals, or other required or requested absences of the assigned personnel. Relief personnel shall be at the same labor category as specified on Exhibit A. The Contractor shall provide this relief service to the Government at no additional charge. Relief personnel are not required for Senior Supervisors, Supervisors, or Mobile Patrol personnel.

The relief guard will take complete charge of duties from the guard he or she relieves and is responsible for ensuring a proper post relief takes place including passing all pertinent information and the turn over all post property prior to departing post. LGF personnel who leave with post property shall be responsible for returning it immediately. LOCAL GUARD FORCE PERSONNEL SHALL NOT LEAVE THEIR ASSIGNED POST UNTIL THEY ARE PROPERLY RELIEVED BY A RELIEF GUARD.

9. ROLL CALL TRAINING

LGF personnel shall be punctual in reporting for duty at least fifteen (15) minutes prior to the start of each shift. During this time, the guards will participate in Roll Call Training as directed by the Supervisor. The training will emphasize retention of learned skills. A Training Officer will be assigned to each shift and will be responsible to the Supervisor. The Training Officer is responsible for Roll Call Training for his or her shift on a daily basis. Subjects for Roll Call Training may include surveillance detection, bomb search methods, baton and handcuffing training, body search methods and review of General and Post Orders.

10. POST LOGS AND OFFICIAL INCIDENT REPORTS

It is the duty of the LGF personnel to maintain the Post Logs upon assuming duty, during the duration of their assigned tour of duty, and at the time of relief. These are the official record of the Contractor’s performance of duty and of security events during the assigned tour of duty. Post Logs shall be kept neat, orderly, legible and current. Failure to maintain the Post Logs or to submit an Incident Report promptly may result in disciplinary action.

10.1 Post Logs

Each guard post is provided with a Post Log. Post Logs provide specific instructions for the duties required to be provided at each Exhibit A post. It is the responsibility of all assigned LGF personnel to maintain a Post Log in the following manner:

1) Upon assuming duty, LGF personnel shall enter the time, date and his or her name.

2) Upon assuming duties at a post, relief personnel shall inspect the post to insure that all post assigned equipment and supplies are present, and all equipment is in good working condition. Any malfunctioning or broken equipment shall be noted in the Post Log and shall be reported to the supervisor immediately and an Incident Report prepared.

3) LGF personnel are required to note the time and make an entry as to the nature of any event considered to be of a security nature. Examples are: an attempt to enter the facility or destroy government property by an outsider; or direct attacks by force on the guard post or LGF personnel.

4) Where any security event occurs, LGF personnel shall:

1. Notify the Contractor command center, supervisor, and any others as instructed in the Post Orders.

2. Make the appropriate entry in the Post Log.

3. Prepare an Incident Report.

4. Inform the relief guard of all details of the event.

5. Report orally to a supervisor at the time of the next post inspection and provide the supervisor a complete Incident Report.

5) If a supervisor provides specific instructions for the LGF personnel, such instructions are to be entered in the log with the time indicated when they are received, and orally passed on to the relief guard.

6) If, at any time, LGF personnel are relieved on post for any reason, the LGF personnel assigned in relief shall enter the time, his or her name, and the reason for the relief.

7) At the end of an assigned tour of duty, LGF personnel shall initial the Post Log assuring all entries have been made properly during his or her period of assignment.

10.2 Official Incident Reports

1) An Incident Report shall be prepared in all cases an incident arises that are not of a routine nature. The written Incident Report shall be given to the RSO within twenty-four (24) hours of the incident.

2) An Incident Report shall be prepared as a supplemental report to the required entries in the Post Log. In no case will these reports be utilized in lieu of an entry in the Post Log.

3) It is important that all available information be recorded. Frequently, the Incident Report is the sole source of information on which a more complete investigation can be based. Accuracy is of prime importance in all cases.

4) When a serious incident or an incident requiring immediate action arises (including, but not limited to, serious accident, injury, fire, violent crime or attempted violent crime, detention or arrest of suspicious person, etc), the Contractor, through the Contractor command center and/or supervisor, shall notify the RSO Duty Officer, the RSO’s Duty Foreign Service National Investigator (FSNI), and the Duty Marine at Post One.

10.3 Supervisor Responsibilities

The supervisor is responsible for assuring all Post Logs are properly maintained and all appropriate entries are made in accordance with the Post Log instructions. When the supervisor visits an Exhibit A post, he or she shall:

1) Inspect the guard and guard post;

2) Examine the Post Log;

3) Enter the time; and,

4) Sign the Post Log attesting to successful completion of the inspection and there have been no deficiencies.

11. IDENTIFICATION OF PERSONS

LGF personnel shall intercept, identify and make the proper Post Log entries for visitors and other appropriate persons to Mission facilities in accordance with Post Orders. Further, LGF personnel shall conduct inspections of persons, property and vehicles, confiscate unauthorized items, and issue appropriate access control identification badges according to Mission policies and specific Post Orders.

11.1 Proper Identification Card

All staff members or employees of the U.S. Embassy are required to show proper identification or authorization before being permitted to enter the U.S. Embassy compounds. Proper identification to the U.S. Embassy shall be one of the following:

· U.S. Embassy ID Card;

· U.S. Department of State ID Card;

· Passes authorized by the RSO.

11.2 Improper or No Identification Card

At the Main Embassy compound, any person without an ID card or a person in possession of a card which differs from those listed in paragraph 11.1, shall be directed to the RSO Security Receptionist window for assistance. At other official facilities, individuals who lack proper identification shall be required to furnish the LGF personnel with the name of the American Officer or office they wish to visit along with a photo ID. The LGF shall call the American sponsor or American Supervisor for sponsoring office concerned and gain approval prior to issuing appropriate visitor identification.

When notified a visitor has arrived at the post, an American Officer or their designated representative will be required to come to the gate to escort the visitor.

Names of all visitors shall be maintained by the LGF personnel in a visitor log. The contractor is responsible for ensuring that all entries in the visitor log are accurate and legible.

11.3 Salute

With the exception of the Ambassador, the Deputy Chief of Mission (DCM), and other VIP’s designated by the RSO, guard personnel are not required to salute Mission employees, visitors, pedestrians or vehicles.

12. TELEPHONE AND RADIO COMMUNICATION

LGF personnel who handle official telephone calls or inquiries shall be courteous and polite and assist the caller if possible. All official calls and inquiries will be referred to the proper person or MSG on duty. The telephone located on guard posts and radios issued to the LGF or the guard posts shall be used for official business only.

Requests from Host Government Law Enforcement Agencies concerning personnel will be limited to acknowledging that the person is a member of the Mission staff. If persons other than Mission employees request telephone numbers, the LGF personnel shall take the caller's name and telephone number and advise the caller that the employee will call them back. If the caller persists, the caller will be referred to the MSG on duty.

13. VEHICLE ACCESS TO CHANCERY

The Senior Supervisors shall provide direct oversight of vehicle access operations at the Chancery compound during peak traffic times (0700-0900 and 1600-1730).

14. USE OF FORCE

”Use of force” is defined as the physical application of violence upon or against a person in any way, including the use of the baton. The baton (nightstick) serves as a defensive weapon for the guards. The use of force – and specifically the baton – by the LGF is defined as follows:

· The baton will only be used after all non-violent efforts are exhausted to quell a disturbance at any post manned by the LGF.

· It will only be used to protect the LGF personnel or persons on the post from actual bodily harm by another person or persons. The oral threat of bodily harm is insufficient justification for the use of the baton.

· Abusive and/or obscene language directed at LGF personnel or a third party is insufficient justification for the use of the baton.

· Any person attempting to strike LGF personnel in the performance of duty or to forcibly detain him; causing a serious disturbance on the post by striking or assaulting the guard or another party; or in any way causing injury constitutes sufficient justification to use the baton.

· ONLY THE MINIMUM USE OF FORCE NECESSARY FOR THE RESTORATION OF ORDER IS AUTHORIZED.

15. USE OF DEADLY FORCE

The use of deadly force is defined as the application of lethal force by use of a firearm upon a person attempting to inflict bodily harm to or threatening the life of the guard or another person.

The use of a firearm by local guards serves as a defensive weapon. The use of a firearm to apply Deadly Force is justified as follows:

· Deadly Force will only be used after all non-violent efforts are exhausted to stop a life threatening disturbance at any post manned by the guards.

· Deadly Force will only be used to protect the life of the guard or person on the post from lethal bodily harm by another individual or individuals. The oral threat of bodily harm is insufficient justification for the use of Deadly Force.

· Abusive and/or obscene language directed at the guard or another individual is insufficient justification for the use of Deadly Force.

· Any person attempting to use lethal force on a guard, or lethally assaulting the guard or another individual, or in any way causing the death of another individual, constitutes sufficient justification for the use of Deadly Force.

· The use of Deadly Force represents the last resort by a guard for the restoration of order.

16. IMMINENT DANGER NOTIFICATION SYSTEM (IDNS)

The IDNS alarm is also known as the “Duck and Cover” alarm. In any case involving an immediate threat against the Mission or its employees (or perceived eminent threat against the Mission or its employees), the guard will activate their IDNS remote panic button and notify the MSG and RSO immediately to provide details of the situation. “Immediate” or “eminent danger” might include, but is not limited to, seeing or hearing an explosion(s) or gunfire, attempted or actual penetration of Mission compound security by unknown or hostile person(s), vehicles approaching in an aggressive manner or abandoned in a hurried manner, bomb threat, sighting of a firearm during vehicle/visitor screening, or people suddenly becoming ill or incapacitated. (Guards should not activate IDNS remote panic buttons if they detect a suspicious item that might be an explosive device due to the threat of inadvertently setting off the device via radio waves. Should a suspicious item that might be an explosive device be detected, the guard should evacuate the immediate area then utilize a landline telephone to notify the MSG at Post One).

17. EMERGENCY PREVENTION, REPORTING AND COUNTERMEASURES

LGF personnel at Mission facilities shall be able to demonstrate a working knowledge of the Mission's emergency action plan (fire, bomb, intruder, etc.). Basic training in emergency action response is the responsibility of the Contractor, but should be coordinated with the RSO. LGF personnel should frequently review the General and Post Orders in the event of an emergency. It is important that only correct and prescribed procedures are followed in order to minimize the emergency. More specific instructions concerning emergencies for each guard post are in the Post Orders.

17.1 Fire

The following are the prevention, contact information, and procedures for sounding the alarm in case of fire. All Guards will read and must have full knowledge of the Embassy Fire Plan.

17.1.1 Fire Prevention Measures

Proper fire prevention measures coupled with common sense will prevent most fires from starting. It is imperative that the LGF constantly be on the lookout for fire hazards, particularly in waste cans and electrical equipment. Overloaded electrical outlets are among the leading causes of fire. Whenever a fire hazard is discovered, it will be immediately reported to Post One and the RSO through the Shift Supervisor or GFC. Appropriate entries are to be made in the Post Log and an Incident Report will be prepared. An incident report will be prepared in all cases where an incident arises which are not of a routine nature. The report will be available to the RSO within 24 hours of the incident.

Know where the various types of fire extinguishers are located, particularly those nearest to the LGF members assigned post, and know which is appropriate for the type of fire being fought. The objectives of fire prevention and reporting, in the order of their importance, are:

1) Prevent the fire from starting.

2) If the LGF discovers a fire, LGF members should report it immediately and request assistance. Inform Post #1 or activate the fire alarm prior to attempting to extinguish the fire.

3) Inform employees in the immediate vicinity of the fire and order them to evacuate the area immediately.

4) Prevent the loss of life and property in case a fire should start.

5) Confine the fire to its place of origin.

6) Secure all elevators, return to ground floor and throw "Emergency Stop" switches within the elevators.

17.1.2 Know Whom to Contact

In the case of an emergency, follow the specific instructions in the Post Orders. In general, the MSG at Post One and RSO should be immediately contacted through the Contractor command center.

17.1.3 Sounding Alarm

Once a fire is discovered, LGF personnel should immediately sound the fire alarm. Any person available may be instructed to sound the alarm while the LGF personnel carry out the instructions set forth in the preceding paragraphs. If an alarm system is not available, LGF personnel must shout “fire.”

17.2 Bombs and Incendiary Devices

If a bomb or incendiary device, or what may have the appearance of a bomb or incendiary device, is discovered, LGF personnel should immediately clear the area and notify the MSG on duty and RSO via a landline telephone..

· Guards should NOT touch or attempt to investigate any suspicious item or device. Guards who discover such an item should NOT activate the IDNS system.(see Exhibit B, 16.0).

· Explosive disposal assistance shall be coordinated through the RSO and/or MSG on duty.

17.3 Chemical and/or Biological Awareness

All LGF personnel shall stay on alert for indications of chemical and/or biological attack or agent, which could include the following:

· Unexplained dead or dying animals in the area;

· Unusual liquid sprays or vapor or suspicious devices;

· Unexplained droplets or oily film on surfaces;

· Unexplained odors or low flying clouds/fog unrelated to weather, some of which would be similar in scent to bitter almonds, peach kernels, newly mown hay or green grass;

· Large numbers of strange or unseasonable insects or vermin not typical for the time of day or year;

· Individuals displaying symptoms of nausea, difficulty breathing, convulsions, disorientation or patterns of illness inconsistent with natural disease, unexplained blisters or rashes or sudden difficulty in seeing, especially dimness of vision while in broad daylight;

· Unexplained casualties.

All LGF personnel shall be aware when performing grounds or perimeter patrols of the following:

· Be alert to use of any device inside or outside the building perimeter that could be used to spray a toxic cloud toward the building. This could include commercial spraying equipment, paint, insecticide or garden sprayers, air pumps, or even a crop duster-type airplane. When possible, persons conducting such spraying should be challenged and immediately alert the RSO and MSG at Post One.

· When patrolling public areas look for abandoned spray devices or liquid containers. If found, immediately alert the RSO and MSG at Post One. Particular attention shall be paid to insure buildings air vents cannot be approached by anyone using such devices.

· Non-employees requiring access to or near building air intake vents or drinking water storage tanks must be authorized by the GSO and coordinated with the RSO. In all cases, these non-employees shall be escorted by LGF personnel.

· At posts with wells or accessible water storage tanks, regular patrols of those areas are required.

If any of the conditions identified above is discovered, LGF personnel shall immediately activate their IDNS remote panic button and immediately contact the MSG at Post One to provide details of the alarm incident. LGF should then don the Embassy-provided emergency respiration hoods and clear the affected area of all personnel and visitors.

17.4 Countermeasures

1) DO NOT TOUCH, MOVE or DISTURB any suspected explosive, incendiary, chemical and/or biological device. LGF personnel should stand by at a reasonable distance where they can prevent its being touched or disturbed by other persons. Employees working in the area should be evacuated until the cause of the danger is removed. The general rule to follow is: "CLEAR THE IMMEDIATE AREA AND CALL THE APPROPRIATE AUTHORITIES USING A LANDLINE."

2) Should LGF personnel on duty receive a bomb, chemical and/or biological threat from any source, the Contractor employee shall immediately activate their IDNS remote panic button and contact the MSG on duty, RSO and the Contractor command center using a landline.

3) If LGF personnel receive a verbal or telephonic bomb, chemical and/or biological threat, the Contractor employee shall try to determine where it is located, when it is set to detonate, what it looks like, who placed it and why it was placed. The most important information is when it is set to detonate and where it is located. Other information like the description of the voice and background noise is important for the Contractor employee to determine. This information shall be reported in the Post Log and in an Incident Report. RSO will also provide ‘Telephonic Bomb Threat Check-Lists” to the Contractor for issuance at every post that has a telephone.

4) Should a chemical and/or biological threat or attack occur, keep the area near the guard post clear of people. REMEMBER, DURING THE CONFUSION OF THIS TYPE OF ACT, THE LOCAL GUARD FORCE MUST STILL PROVIDE SECURITY FOR EMPLOYEES OR OTHER PEOPLE IN THE AREA.

5) LGF personnel shall be especially watchful for attempted entry of firearms or explosives or chemical/biological agents under cover. The presence of breathing devices, air filters, nose clips, hospital masks, rubber gloves, etc., is cause for immediate concern and requires further investigation. If such devices are detected, LGF personnel shall detain the person carrying the item(s) immediately and report the situation to the MSG on duty and the RSO.

S-AQMMA-10-R-0018

EXHIBIT C – QUALITY ASSURANCE AND SURVEILLANCE PLAN

1 General

This plan is designed to provide an effective surveillance method to promote effective contractor performance. The Quality Assurance and Surveillance Plan (QASP) provides a method for the Contracting Officer's Representative (COR) to monitor contractor performance, advise the contractor of unsatisfactory performance, and notify the Contracting Officer of continued unsatisfactory performance. The Contractor, not the Government, is responsible for management and quality control to meet the terms of the contract. The role of the Government is to monitor contractor performance to ensure that contract standards are achieved.

1.1 Failure to Provide Services

As with any time-and-materials contract, the Contractor may only bill for hours worked. For an unmanned post, not only is the contractor prohibited from billing for such services, but also the Government may assess a further deduction, as shown in the first category of the matrix displayed below, due to the serious breach of security created by the unmanned post.

1.2 Deduction for Unacceptable Performance

The deductions described in the matrix below are for billed services not performed in accordance with acceptable quality performance standards resulting in:

(1) the degradation in value of those services, and,

(2) the anticipated loss of administrative time and cost in dealing with performance deficiencies.

This contract may also contain line items for vehicles and communications equipment. These line items are paid at a fixed monthly rate. The matrix reflects the deductions for unacceptable services under these line items. These deductions reflect a pro rata deduction from the monthly rate.

2 Computation of Government Deduct Rate

The deduct value is based on the estimated cost for the Government to provide that service in the absence of a contract employee or the additional administrative time for the Government. For certain deficiencies, the specified deduct value is the loaded labor rate paid to the Embassy Regional Security Officer (RSO). This rate may be assessed in as little as quarter hour increments. The Government cost for this purpose is:

The Government reserves the unilateral right to modify the contract for the purpose of changing this rate. Changes will occur only to reflect changes in the cost on which the hourly rate is based.

3 Policy

The acceptable quality and deduct guidelines do not imply that the Contractor may knowingly perform in a defective manner. Defective performance may cause the Government to incur additional expenses with regard to the services, or cause the Government to withhold payment for services not properly or satisfactorily performed. When the Contracting Officer or COR observes deficient performance, as identified in the following items, the Government shall invoke the deduct value for that deficiency.

CONTRACT GOALS AND PERFORMANCE STANDARDS

C.7, Exhibit A

Exhibit B

(See Note #1)

Lack of Vehicles (See Note #2)

Mobile Patrol (failure to make rounds) Section B, C.5.2.2, Exhibit A

Exhibit D

Note (1):

Desired Outcome: Supervisor Inspection; no failure to make complete inspection of all posts.

Negative incentive for not meeting performance standard: Deduction is determined as the ratio of the number of unsatisfactory round(s) to the required number of rounds per shift times the deduct value. The deduct determination expressed in formula format:

(Number of Unsatisfactory Rounds/Number of Required Rounds per Shift) x (Government Deduct Rate) x (Hours per shift)

Note (2):

A deduction only applies when Contractor furnished and listed on Exhibit D.

S-AQMMA-10-R-0018

EXHIBIT D – CONTRACTOR FURNISHED PROPERTY

All equipment, materials, supplies, and clothing provided under the terms of this contract shall be suitable for their intended use. Equipment with electric or battery operation provided shall have UL® and or similar certification specified by host country. Employees shall be trained in safe operation of the equipment and all equipment shall meet appropriate safety standards and codes. The Government reserves the right to have the Contractor immediately replace any unsafe or inoperable equipment and implement deducts as specified in Exhibit C. The Contractor shall maintain sufficient parts and equipment for all Contractor furnished property to ensure uninterrupted provision of services as required by the contract.

Upon request, the RSO will provide a letter indicating that equipment listed on Exhibit D is required for performance of a USG contract to assist in obtaining better prices.

The following list of Contractor furnished property establishes minimum requirements for the items listed. It is not a comprehensive list and it does not relieve the Contractor from furnishing any other materials required to perform the contract but not listed below.

1. Uniforms

The Contractor shall issue the following uniform items per employee:

Item No.

Clothing

Equipment

Each jacket, shirt, and sweater shall have a COR approved insignia and/or logo patch. The Contractor shall implement a COR approved insignia system indicating rank for each guard classification.

In addition to the basic uniform, the Contractor shall issue a distinctive uniform to each supervisor, such as a blazer or distinctive shirt or hat. Alarm Technicians shall wear distinctive apparel which may include shirt, trousers or coveralls and appropriate work shoes. Each shirt or coverall shall have a COR approved shoulder patch.

1.1 Uniform Maintenance

The Contractor shall replace shirts, trousers, t-shirts and socks annually and all other items as needed to ensure professional appearance at all posts at all times. The Contractor shall periodically inspect all uniform items to ensure they are maintained in a serviceable condition. Unserviceable uniform items shall be immediately replaced.

The Contractor’s employees shall wear clean, neat, and complete uniforms when on duty. All employees shall wear uniforms approved by the COR. The Contractor shall bear the cost of purchasing, repair and/or replacement of the uniform items. The Contractor shall ensure that employees do not use, wear, or display any uniform items while they are in an off-duty status, to include while traveling to or from work.

2. Vehicles

The Contractor shall furnish vehicles necessary for the performance of this contract in accordance with paragraph H.10. The Contractor shall furnish sufficient vehicles to provide mobile patrol operations during the days and hours specified in Exhibit A and have sufficient spare vehicles to ensure no lapses in coverage due to mechanical failure, regular maintenance or other unforeseen reasons (reference paragraph B.7.3.1 and paragraph C.5.2.2).

Mobile Patrol vehicles must conform to the following criteria:

· air-conditioned;

· four-door, four-wheel drive pickup truck vehicles;

· identical in color, make, and model;

· right-hand drive

· meet Lesothian emissions standards

· have no outward signs of physical damage

· be less than five (5) years old and have less than 100,000 km on the odometer.

In additional, one (1) vehicle is required for the use of the Supervisor to make rounds (reference paragraph C.5.10), and one (1) unmarked vehicle is required for use by the Surveillance Detection team. Any further vehicles required by the Contractor to provide relief guards (reference paragraph C.5.8.2) or otherwise in the management of this contract should not be included in the Vehicles or SD Vehicles monthly rates.

The Contractor shall provide all insurance, licenses, permits, fuel, lubricants, oil, routine and special maintenance, repairs, replacement parts, exterior care and cleaning for all vehicles.

All vehicles identified for this contract will have a distinctive placard or decal approved by the COR.

The table below depicts an estimated average monthly mileage for each Mobile Patrol zone, excluding the floater security coach (reference paragraph C.5.2):

Maseru

All Contractor provided vehicles provided for shall be equipped with the following equipment as a minimum:

EQUIPMENT

3. Communications Network

3.1 Radios

The Contractor shall be responsible for furnishing communications equipment necessary to provide a reliable local guard force radio network that is fully functional and operable twenty-four (24) hours per day, seven (7) days per week (reference paragraph C.5.12). Compatibility with the U.S. Embassy network is required. In addition, radios utilized for SD operations shall operate on separate frequency from the rest of the guard force, but must be able to change channels to communicate with the guard force if necessary.

The Contractor shall provide the following radio network equipment:

EQUIPMENT

Exhibit A

3.2 Mobile/Cellular Telephones

The Contractor is responsible for providing cellular telephones for the Project Manager and all posts designated by Exhibit A.

4. Guard Electronic Monitoring System (GEMS)

The Contractor shall furnish and maintain a guard electronic monitoring system, including system and reporting software, hand-held data collection devices, data points such as bar code labels, data strips, touch tags or electronic buttons, batteries or recharging stations, computer, printer and training and maintenance so the system can remain in continuous use.

5. Surveillance Detection Equipment

The Contractor shall furnish and maintain the following items for use by the SD team:

a. cameras (digital, 28MB capacity, 3x optical, resolution 3.2) – at minimum, one per SD position listed on Exhibit A;

b. binoculars – at minimum, one per SD position listed on Exhibit A;

c. voice recorder;

d. video camera;

e. computer;

f. portable facsimile machine;

g. flashlight, mini blackout – at minimum, one per SD position listed on Exhibit A;

The above is not a comprehensive list and it does not relieve the Contractor from furnishing any other materials required (e.g., notepads and pencils) to perform SD operations but not listed above.

6. Central Alarm Monitoring System (CAMS)

The Contractor shall provide all necessary labor for CAMS activation, installation, maintenance, and repair requirements. The Contractor Alarm Technician shall be familiar with existing CAMS network. Contractor will be responsible for replacing all faulty transmitters, computers, repeaters, or base stations associated with the CAMS system.

EXHIBIT E – GOVERNMENT FURNISHED PROPERTY

1. Electronic Documents

Reference Exhibit I and Exhibit M.

2. Government Provided Initial Training

3. Government Furnished Office Space

Communications Booth: The Government shall provide a communications booth located on the Chancery compound to house the Contractors’ base station and dispatcher operations. The communications booth contains no office furnishings and heating and cooling of the booth is the responsibility of the Contractor.

Surveillance Detection (SD) Command Post: The Government shall provide off-site office space for the SD team. The location and description of the command post will be provided after contract award.

4. General Furnished Equipment

The Government shall make the following property available to the Contractor as "Government Furnished Property" for performance under the contract:

TBD

5. Central Alarm Monitoring System (CAMS)

The Government shall furnish all equipment necessary for CAMS activation, installation and maintenance requirements. All alarm systems shall have a voltage regulator installed as an integral part of the system to ensure stable power supply, reduce damage to alarms during electric current fluctuations, and to reduce number of false alarms triggered by power fluctuations. In addition, should an extended power outage occur lasting longer than the alarm system’s reserve battery power, the Contractor shall coordinate with the COR to provide additional reserve battery power (reference Exhibit E) until power is restored.

5.1. CAMS – New Alarm Systems Components

New alarm systems shall be comprised of one (1) set of the following components:

EQUIPMENT